Digital Product Manager
28 days ago
Jamaica
Job Title: Digital Product Manager Full-Time Position Position Overview: The Digital Product Manager is responsible for leading the execution of passenger-facing digital platforms. This role is at the forefront of enhancing the traveler experience by aligning digital product initiatives with operational goals, commercial strategies, and industry trends. The Digital Product Manager works cross-functionally with IT & Digital, Terminal Operations, Customer Experience & Commercial and executive stakeholders to deliver innovative, user-centric solutions that elevate how passengers and staff interact with the airport terminal environment. FLSA Status: Exempt Salary Range: $131,000 - $158,000 ESSENTIAL DUTIES AND RESPONSIBILITIES • Assists with implementation of a strategic roadmap for Digital Platforms, • Applies the strategic Digital Platforms roadmap to:, • Providing input to the development of the IT & Digital budget, • Defining the project portfolio and aligning it with the other IT & Digital projects, • Manages the Digital Signage Working Group (meetings, improvements, prioritization of use cases), • Maintains the Digital Platforms architecture containing:, • Principles, • Models containing current and future enhancements, • Policies and Procedures, • Documentation of system configurations, • Business Continuity and IT security best practices, • Responsible for the technical management of digital content, • Manages both the technical & functional digital signage content management system(s), • Manages the content design & creation of digital signage with key business stakeholders and creative design partners, • Works with stakeholders to capture, analyze, refine, communicate & document their needs to understand business and functional requirements, • Provides stakeholders with digital signage support, • Contract Management: managing contracts including defining scope, setting SLAs, and defining KPIs, • Contributes to IT & Digital projects by providing subject matter expertise and technical guidance, • Project Management: responsible for managing projects in accordance with PMI methodology, • Project Implementation: responsible for successful delivery of digital signage installations, • Coordinates incidents, problems and change management with stakeholders, • Builds and maintains relationships with key technology providers to leverage the external knowledge in defining the strategy & roadmap, • Keeps current on emerging technologies and makes recommendations for innovation to the business, • Provides technical expertise and knowledge to other colleagues within the department, • Fosters good communications and relationships with all JFKIAT staff and stakeholders, • Vendor Management: Manages sub-contractor staff to ensure service delivery requirements are met and terminal standards are followed, • Other duties as required and assigned by Vice President of IT & Digital and Senior Manager, Digital Platforms MINIMUM QUALIFICATIONS Education, Training, and Experience • Bachelor of Digital Technologies or in related fields, • A strong background in a digital, customer-facing environment, • Exposure to a digital suite of systems such as Digital Signage, Mobile Apps, CMS, etc. Special Requirements • Additional certifications as a Business Analyst, Product Owner or other digital relevant roles, • Knowledge of aviation-based digital display technologies (Flight Information Displays), • Knowledge of cloud-based technologies (Microsoft Azure platform), • Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport KNOWLEDGE, SKILLS, AND ABILITIES Knowledge • Knowledge of digital platforms such as content management systems, application & integration services, • Knowledge of airport/aviation information systems is preferred Skills • Clear verbal and written communication, • Excellent facilitation and influencing skills with the ability to manage a working group, • Can analyze and synthesize information from multiple sources to develop and communicate complex information orally and in written format to both technical and non-technical backgrounds, • Demonstrated analytical mindset with ability to troubleshoot and creatively solve business and technical, • Active learning: Understand the implications of new information for both current and future problem-solving and decision-making, • Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times, • Time management: Manage one’s own time or the time of others, • Coordination with others: Adjust actions in relation to others' actions, • Judgement and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate one Abilities • Demonstrated ability to collaborate with peers from a variety of disciplines, • Ability to meet development scope, schedule and budget commitments, • Ability to develop and maintain strong, effective relationships across the organization and solution partners, • Ability to understand business requirements and translate into functional and technical requirements, • Ability to achieve outcomes through partnerships, • Ability to support the company through the enablement of technology and showing initiative and flexibility, • Ability to effectively communicate verbally and in written form with business units and stakeholders to proactively, • Anticipate, prioritize and/or solve issues with a customer service focused culture, • Comprehend oral information: Listen to and understand information and ideas presented through spoken words, • and sentences, • Speak: Communicate information and ideas in speaking so others will understand, • Comprehend written information: Read and understand information and ideas presented in writing, • Write: Communicate information and ideas in writing so others will understand, • Recognize problems: Tell when something is wrong or is likely to go wrong, • Reason to solve problems: Apply general rules to specific problems to produce answers that make sense, • Make sense of information: Quickly make sense of, combine, and organize information into meaningful patterns PHYSICAL CONDITIONS/WORK ENVIRONMENT: The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position an individual must meet the following standards and/or be able to perform the essential functions and activities. The physical activities for this position involve pulling, pushing, and standing, sitting, stooping, walking, crouching, kneeling, and jumping. While performing the duties of this job, the employee is regularly required to travel from floor to floor and in varying outdoor weather conditions. An individual in this position may be required to lift and/or move more than 25 pounds. The essential sensory and communicative activities include feeling, hearing, and vision abilities to include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
