Senior Sales Operations & Logistics Coordinator
1 day ago
New York
Position Summary Dynamic apparel company is seeking a Senior Sales Operations & Logistics Coordinator to manage the flow of customer orders from inbound inventory planning through delivery, receipt, and invoicing. This role serves as a key operational link among Sales, Imports, Inventory, distribution centers, carriers, factories, and customer operations teams. The position maintains end-to-end order visibility, anticipates inventory and delivery risks, coordinates routing and fulfillment, reconciles shipment activity, and drives resolution of issues that could affect customer commitments or revenue. The ideal candidate is analytical, highly organized, detail-oriented, and comfortable managing multiple customer accounts, channels, and deadlines. Key Responsibilities Inbound Logistics & Inventory Planning • Coordinate with Imports, factories, and other internal partners to track production, inbound containers, inventory availability, and expected arrival timing., • Compare inbound inventory against customer sales orders, start-ship dates, must-arrive-by dates, launch dates, and other delivery requirements., • Proactively identify shortages, overages, production delays, and timing gaps before they affect customer commitments., • Help prioritize time-sensitive containers and inventory based on upcoming order and fulfillment requirements. Sales Order & EDI Management • Monitor sales orders and EDI activity from order receipt through allocation, routing, shipment, invoicing, and customer receipt., • Maintain accurate trackers connecting inbound inventory, customer orders, distribution channels, and delivery requirements., • Troubleshoot EDI, order, inventory, and timing discrepancies in partnership with Sales, Imports, Inventory, distribution centers, and other stakeholders., • Escalate orders requiring delivery extensions, adjustments, or other corrective action and follow through to resolution. Outbound Shipping & Distribution Center Coordination • Coordinate routing and shipment execution with distribution centers, warehouse teams, carriers, and internal Traffic partners., • Monitor daily routing activity, load schedules, pickup status, shipment progress, and outstanding orders., • Prioritize outbound activity based on inventory availability, customer shipping windows, and delivery deadlines., • Follow up on missed pickups, unshipped orders, routing issues, and other exceptions through resolution. Shipment Reconciliation & Revenue Protection • Reconcile customer receiving information with internal shipping and invoicing records., • Investigate discrepancies involving shipped, received, and invoiced quantities., • Confirm that shipped orders are invoiced accurately and promptly., • Identify unbilled quantities and coordinate corrections or rebilling to recover eligible sales revenue. Customer Reporting & Communication • Maintain accurate visibility into open orders, inbound inventory, shipment status, delivery risks, and unresolved exceptions., • Prepare recurring internal and customer-facing shipping and order-status reports., • Communicate delays, shortages, missed milestones, and other risks promptly to Sales and relevant operational partners., • Coordinate cross-functionally to resolve issues before customer delivery requirements are affected. Multi-Channel & Special Project Support • Support retail, e-commerce, factory-direct, domestic distribution center, and promotional fulfillment requirements., • Coordinate customer-specific labeling, routing, delivery timing, and reporting needs across multiple channels., • Support special shipments, including marketing samples, inspections, time-sensitive airfreight, and launch-date requirements when applicable., • Assist with new customer, system, distribution center, and workflow implementations as business needs evolve. Process Improvement & Senior-Level Ownership • Serve as an escalation point for complex order, inventory, routing, shipment, receiving, and invoicing issues., • Identify recurring operational problems and recommend improvements to tracking, reporting, communication, and workflow efficiency., • Develop and maintain standardized processes and trackers across customer accounts where appropriate., • Document workflows, reporting gaps, responsibilities, and recurring exceptions to support business continuity and operational improvement. Qualifications • Four or more years of experience in sales operations, logistics, order management, customer operations, supply chain, or a related field., • Strong understanding of the order-to-delivery lifecycle, including sales orders, EDI, inventory allocation, routing, distribution center fulfillment, shipment tracking, receiving, and invoicing., • Advanced Microsoft Excel skills and demonstrated ability to manage, analyze, and reconcile operational data., • Experience working with ERP or order-management systems, reporting tools, and customer vendor portals., • Strong analytical, organizational, and problem-solving skills with exceptional attention to detail., • Ability to manage multiple customer accounts, deadlines, and competing priorities in a seasonal, deadline-driven environment., • Strong written and verbal communication skills, including the ability to coordinate across internal teams and external logistics partners., • Demonstrated ability to identify operational risks, escalate appropriately, and drive issues through resolution. Preferred Experience • Experience supporting large national retailers, department stores, wholesale clubs, or major e-commerce accounts., • Familiarity with Blue Cherry, Retail Link, business intelligence reporting tools, EDI platforms, and customer vendor portals., • Experience reconciling customer receiving data against shipment and invoicing records., • Experience coordinating both domestic distribution center fulfillment and international or factory-direct shipments., • Experience in apparel, fashion, consumer products, or another high-volume seasonal business. Measures of Success • Customer orders ship accurately and within required delivery windows., • Inventory and timing risks are identified before they become missed customer commitments., • Sales and Operations maintain reliable, current visibility into order and shipment status., • Shipment, receiving, and invoicing discrepancies are actively driven to resolution., • Eligible sales revenue is protected through accurate invoicing and timely reconciliation., • Operational processes become more standardized, efficient, and less dependent on manual follow-up. Great benefits. Salary is commensurate with experience.