Veterinary Triage Assistant
hace 3 días
Chattanooga
Job DescriptionDescriptionAre you interested in emergency medicine and looking for a position with room to grow? Do you want to work with an amazing team, state-of-the-art equipment, and cutting-edge veterinary care? If so, Animal Emergency & Specialty Center – Chattanooga may be the perfect next step in your career. Animal Emergency & Specialty Center of Chattanooga is East Tennessee’s premier provider of emergency and specialty veterinary services. Our highly trained and compassionate team offers advanced care including: • 24-hour Emergency & Critical Care, • Surgery, • Oncology, • Internal MedicineWe invest in our team—your success is our success. We are currently seeking a full-time Veterinary Triage Assistant to join our daytime emergency team, Monday–Thursday, 7am–5pm. The Veterinary Triage Assistant plays a vital role in supporting our emergency department by gathering essential patient information, facilitating efficient triage, and ensuring exceptional client communication. This role will also be cross-trained in reception duties to help maintain seamless coverage and client support throughout the hospital. Ideal candidates are compassionate, quick-thinking, and eager to learn in a fast-paced ER environment. Key Responsibilities • Triage incoming emergency cases, documenting presenting complaints and assessing urgency., • Gather patient histories, record vitals, and help prepare patients for diagnostic or treatment procedures., • Provide safe restraint for examinations, treatments, and diagnostic imaging., • Assist veterinarians and technicians with procedures, treatments, and patient monitoring., • Dispense medications as directed and accurately document all patient care., • Support patient flow and communicate effectively with the medical team., • Greet clients with professionalism, empathy, and clear communication., • Manage a multi-line phone system, assist with scheduling, and efficiently route inquiries., • Check clients in/out, generate invoices, process payments, and review hospital policies or estimates., • Maintain accurate patient and client records within the practice management system., • Provide compassionate updates to clients regarding patient status and wait times., • Maintain a clean, organized, and welcoming lobby environment., • Assist with stocking, inventory needs, and maintaining triage area readiness., • Uphold hospital safety, confidentiality standards, and client service expectations., • High School Diploma or GED required., • Minimum of one year of experience in veterinary care, human healthcare, animal handling, emergency dispatch, or a customer service–focused environment preferred., • Demonstrated ability to thrive in a fast-paced, high-urgency setting, with strong situational awareness and the ability to adapt quickly as patient needs change., • Strong customer service acumen with the ability to remain calm, compassionate, and clear when communicating with clients—especially during emergency or emotionally charged situations., • Willingness to learn and develop technical skills, including triage procedures, patient handling, basic medical terminology, and practice management software. Candidates with limited veterinary experience but strong communication skills and a desire to grow will receive full training., • Excellent written and verbal communication skills, including accurate documentation and efficient information-sharing with medical staff., • Strong multitasking and organizational abilities, with the capacity to prioritize effectively while maintaining attention to detail., • Ability to work collaboratively in a team-centered environment, maintaining professionalism and contributing positively to hospital culture., • Comfortable working with animals of all sizes, species, and temperaments, including fractious or critically ill patients, using safe handling techniques., • Dependable, punctual, and committed to maintaining consistent attendance—critical for emergency and specialty operations., • Competitive pay with opportunities for advancement as your skills grow., • Generous medical, dental, and vision insurance options to support you and your family., • 401(k) retirement plan with company match to help you build a secure financial future., • Paid time off (PTO) to support work–life balance and personal well-being., • Continuing education, mentorship, and hands-on training, including pathways to develop advanced technical skills in emergency and specialty medicine., • The opportunity to work alongside one of the most experienced and respected emergency & specialty teams in Tennessee, utilizing state-of-the-art equipment and innovative medicine., • Employee pet care discounts for your own furry family members., • A supportive, team-oriented culture that values collaboration, communication, and personal growth—where your contributions are recognized, and your development is truly encouraged., • A stable, reputable hospital backed by Innovetive Petcare’s network-wide resources, leadership support, and commitment to creating excellent workplaces for veterinary teams., • Opportunities to participate in community partnerships, hospital initiatives, and team-building events that strengthen connection and engagement.