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Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Day-Weekend (United States of America) Address: 601 E ROLLINS ST City: ORLANDO State: Florida Postal Code: 32803 Job Description: Schedule: M-F, 8A-8P with possibility for some weekends (Flexible); 40 hours/week Location: 601 E ROLLINS ST ORLANDO, FL 32803 Responsible for improving patient outcomes by assisting with processing, filling, and delivery of medications. This position leads and manages referrals, verifies patient demographics and medication coverage, and initiates prior authorization requests. This role facilitates patient assistance, appeals, peer reviews, and co-pay assistance, ensuring communication with specialty patients and referral sources. Other expectations include developing content and presenting clinical services to provider offices, providing metrics related to prior authorization and patient funding success rates. * Monitors patient medication adherence and provides interventions as needed. * Maintains accurate and up-to-date patient records and documentation. * Participates in quality improvement initiatives to enhance pharmacy services. * Other duties as assigned. * Dispenses medications accurately and efficiently to patients. Reviews and verifies prescriptions for accuracy and completeness. Manages inventory to ensure adequate stock levels and compliance with regulations. Utilizes patient assistance programs to provide financial aid to eligible patients. Knowledge, Skills, and Abilities: * Proficiency with prescription-filling software and other computer skills [Required] * Proficient in processing third party claims and secondary billing [Required] * Knowledge of part B a part D Medicare billing [Required] * Knowledgeable in most major prescription insurance carrier reimbursement guidelines and eligibility for coverage by third-party payers [Required] * Knowledge of medical terminology and vast understanding of mathematical principles to perform pharmaceutical calculations [Required] Education: 5+ years working in a retail pharmacy or equivalent environment [Preferred] * Previous experience in a managed healthcare organization, medical insurance company, pharmacy benefit management or other healthcare related entity [Preferred] * Prior experience facilitating prior authorizations, patient assistance and co-pay assistance [Preferred] * Prior experience processing and filling prescriptions for specialty patients [Preferred] Additional Information: * An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement: * Associate's degree OR * High School Grad and 5+ years of experience Licenses and Certifications: -?Registered Pharmacy Technician (RPhT)[Required] Physical Requirements - Pay Range: $20.38 - $32.60 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Category: Pharmacy Organization: AdventHealth Orlando Support Schedule: Full time Shift: Day-Weekend Req ID: 151326814

Westminster Communities - 80 Lucerne Circle West - Responsibilities: Compute, classify, record, and verify numerical data used in maintaining proper accounting records at the communities; Billing Medicare, Medicaid, and insurance for services rendered; Obtain insurance authorization; Assist in insur

We are currently seeking an Accounts Receivable Billing Specialist to join our team at the Avante Group, Inc corporate office!. Accounts Receivable Billing Specialist. Must have Skilled Nursing Facility Billing experience with Medicare, Medicaid, HMO Insurance, Co-Insurance claims.

Medicare billing experience required, Skilled Nursing Billing required (2 years minimum). Billing Medicare, Medicaid, and insurance for services rendered. Liaise with Therapy department to review and update billing as needed.

Job Description This role works directly with healthcare and pharmaceutical providers, as well as insurance plans/payers to gather information about a patient’s insurance and the coverage provided for a specific pharmaceutical product. You will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. • Single point of contact for questions and inquiries from the prescriber, patient, and field agent by territory., • Identifies applicable programs and facilitates next steps., • Holistically executes case management tasks and communicates the statuses of all patient support activities., • Liaison with other program-specific Assist resources to secure outcomes for active patients., • Accepts inbound calls for assigned territory or overflow of other territories and provides one call resolution support., • Ensures protection is insured., • Answers inbound calls and makes outbound calls to introduce services., • Gathers patient data, addresses the needs of the patient and reviews insurance benefits., • Records the call details in patient data system., • Contacts insurers for verification of benefits., • Handles difficult patient situations when they arise., • Conducts follow-up with pharmacies., • Performs other related duties as assigned by management. Requirements • QUALIFICATIONS:, • College degree is preferred or high school diploma; equivalent combination of education and experience is also considered., • Other skills required:, • Previous work experience in Medical and Pharmacy Reimbursement or Customer Service., • Submitting billing data to appropriate insurance providers, • Processing claims and resolving denial instances., • Achieving maximum reimbursement for services provided, • Completing Medicare, Medicaid and Commercial insurance claim submission., • Documenting and reporting payment information., • Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills., • Demonstrated strong written and verbal communication skills with providers, patients and insurance companies., • Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics., • Problem solving skills. COMPETENCIES: Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Benefits • Supportive, progressive, fast-paced environment, • Competitive pay structure, • Matching 401(k) with immediate vesting, • Medical, dental, vision, life, & short-term disability insurance Why Choose AssistRx: • Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary., • Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications., • Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives., • Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization., • Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry., • Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! • #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis., • Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork., • Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

Medicare billing experience required, Skilled Nursing Billing required (2 years minimum). Makes adjustments to resident billing and inputs all ancillary charges. Prints residents billing and prepare for mailing and distribution.

Job Description This role works directly with healthcare providers & insurance plans/payers to gather information about a patient’s insurance and the coverage provided for a specific pharmaceutical product. You will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. • Single point of contact for questions and inquiries from the prescriber, patient, and field agent by territory., • Identifies applicable programs and facilitates next steps., • Holistically communicates the statuses of all patient support activities., • Liaison with other program-specific Assist resources to secure outcomes for active patients., • Accepts inbound calls for assigned territory or overflow of other territories and provides one call resolution support., • Ensures protection is insured., • Performs other related duties as assigned by management. Requirements • College degree is preferred or high school diploma or equivalent combination of education and experience., • Other skills required:, • Previous work experience in Medical Reimbursement or Customer Service., • Submitting billing data to appropriate insurance providers, • Processing claims and resolving denial instances, • Achieving maximum reimbursement for services provided, • Completing Medicare and Commercial insurance claim submission., • Documenting and reporting payment information., • Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills., • Demonstrated strong written and verbal communication skills with providers, patients and insurance companies., • Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics., • Problem solving skills. COMPETENCIES: • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time., • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments., • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan., • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments., • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality., • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed., • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce., • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Benefits • Supportive, progressive, fast-paced environment, • Competitive pay structure, • Matching 401(k) with immediate vesting, • Medical, dental, vision, life, & short-term disability insurance Why Choose AssistRx: • Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary., • Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications., • Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives., • Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization., • Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry., • Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! • #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis., • Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork., • Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

Job Description We are seeking a Credentialing Specialist to join our growing administrative team. This individual will play a vital role in supporting provider onboarding and compliance, ensuring that all practitioners are properly credentialed and contracted with insurance payers. Responsibilities: * Manage and maintain provider credentialing and recredentialing with commercial, Medicare, and Medicaid payers * Oversee contracting for new providers and ensure timely addition and removal of providers from payer rosters * Update and maintain provider information in CAQH, NPPES, and payer portals * Collaborate closely with the billing department to resolve credentialing-related issues impacting claims * Track and monitor credentialing status, expirations, and renewals to ensure compliance * Assist with provider enrollment and payer contract negotiations as needed Qualifications: * Minimum 2 years of experience in medical credentialing (dermatology or multi-provider group experience preferred) * Strong understanding of insurance contracting, CAQH, Medicare, and Medicaid enrollment * Excellent organizational skills and attention to detail * Proficient with payer portals and credentialing software * Strong communication and problem-solving skills Why Join OnSpot Dermatology: * Be part of an innovative, patient-centered mobile healthcare organization * Support a mission-driven team improving access to dermatologic care across Florida * Competitive compensation and benefits package

Job Description Overview Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Responsibilities Summary We are seeking a Accreditation Specialist REMOTE that will be responsible for monitoring compliance with company ethics, standards and company and government compliance guidelines and regulations in an effort to prevent and/or detect potential fraud or abuse. • 100% REMOTE Work from Home day one of employment (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) • Conducts audits and review of billing data to detect inconsistent billing or operational practices., • Investigates allegations of fraud/abuse made by patients, staff or other credible sources., • Conducts on-site review of facility records as required to assess adherence to company compliance standards., • Collaborates with legal counsel and other corporate executives as necessary to outline appropriate response and action plan for areas identified as risk or incompliant., • Prepares report/summary of key finding and recommendations for submission to legal counsel or other staff as appropriate., • Interfaces with company departments and field personnel to ensure compliance with company policies/procedures with regard to company compliance plan., • Participates in design and delivery of training programs to ensure Rotech employees are aware and adhering to company compliance standards., • Serves as resource for corporate and field staff for Medicare coverage and billing standards and guidelines. Performs other duties as assigned Travel • Travel extensively via airplane and/or vehicle Qualifications Employment is contingent on • Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws., • Drug screen (when applicable for the position), • Two year degree from an accredited college; or equivalent combination of education and experience, required, • Effectively communicate in English; both oral and written, • Interpret a variety of communications (verbal, non-verbal, written, listening and visual), • Maintain confidentiality, discretion and caution when handling sensitive information, • Multi-task along with attention to detail, • Self-motivation, organized, time-management and deductive problem solving skills, • Email transmission and communication, • Internet navigation and research, • Microsoft applications; Outlook, Word and Excel, • Lift and carry office equipment at times, • Requires sitting, walking, standing, talking and listening, • Requires close vision to small print on computer and/or tablet and paperwork

Job Description Bilingual Patient Advocate Specialist (Haitian Creole) Orlando, FL ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program. You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process. This role demands mission-driven advocacy, proactive problem-solving, empathetic communication, and resilience—all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care. We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems. Key Responsibilities Patient Engagement & Advocacy • Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program., • Assess family dynamics and adapt communication style to effectively meet their needs., • Obtain necessary authorizations and documentation from patients/families., • Foster trust with patients while maintaining appropriate professional boundaries., • Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details)., • Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions., • Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments., • Clarify how employer-provided health insurance works in coordination with Medicaid., • Verify and update ongoing patient eligibility for HIPP to maintain continuity., • Utilize CRM/case management system to manage referrals and patient records., • Upload, scan, and securely transmit required documentation., • Record patient interactions meticulously in compliance with privacy and legal standards., • Represent the organization as the onsite contact at the hospital., • Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners., • High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management., • Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification., • Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field., • Training in motivational interviewing, trauma-informed care, or medical billing/coding., • Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy., • Three-Five years’ experience in patient-facing roles within a healthcare setting. Technical Skills-Preferred • Proficiency with CRM or case management systems., • Knowledge of Medicaid/Medicare eligibility and benefits coordination., • Ability to interpret medical billing and insurance documents., • Active listening and empathetic communication., • De-escalation tactics for emotionally distressed patients., • Cultural awareness and sensitivity in communication., • Mission-Driven Advocacy – Consistently puts patient needs first., • Ego Resilience – Thrives amid adversity and changing demands., • Empathy – Provides compassionate support while ensuring professionalism., • Urgency – Balances speed and sensitivity in patient interactions., • Detail Orientation – Ensures accuracy and completeness in documentation., • Cultural Competence – Demonstrates respect and understanding of diverse experiences., • Adaptability – Successfully operates in evolving policy and procedural environments. Why Join Us? As a Patient Advocate, you’ll make a real difference—helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance and more. Salary: $55,000+/year based on experience plus bonus potential

Job Description Overview Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Responsibilities Customer Service Representative – Home Healthcare Intake & Insurance Verification Job Summary Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. This is a CSR position Monday - Friday 9:00am - 6:00pm Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) • Ability to work cooperatively with others., • Assist with office operations including supply monitoring, deposits, and batch reporting., • Collaborate with outside agencies to resolve patient issues and ensure continuity of care., • Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries., • Coordinate documentation and service setup for respiratory products and medical equipment., • Deal politely with patients and referral sources., • Maintain organized records and referral logs in compliance with JCAHO and company standards., • Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers)., • Manage several tasks at once., • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes., • Predictable and regular attendance (arrive to work on time)., • Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork., • Provide technical assistance and support for walk-in and retail equipment requests., • Performs other duties as assigned.Why Join Rotech?, • Be part of a mission-driven team improving lives through home-based care., • Work in a supportive environment with opportunities for growth and advancement. Qualifications Employment is contingent on • Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws., • Drug screen (when applicable for the position), • Compliance with healthcare facility credentialing process (when applicable for the position), • One year of related work experience, preferred, • Experience in home healthcare, medical billing, or patient intake (preferred)., • Familiarity with insurance verification and reimbursement practices., • Ability to interpret and respond to various forms of communication (verbal, written, visual), • Capable of working independently and collaboratively within a team, • Demonstrated problem-solving, time management, and organizational skills, • Excellent verbal and written communication skills in English, • Maintain confidentiality and handle sensitive information with discretion, • Email transmission and communication, • Internet navigation and research, • Microsoft applications; Outlook, Word and Excel, • Ability to lift and carry office and patient equipment (minimum 35 lbs), • May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations, • Must be able to sit, stand, walk, talk, and listen for extended periods, • Regular contact with patients and equipment may involve exposure to contagious pathogens, • Requires close vision for reading small print on screens and paperwork

Job DescriptionDescription: Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Position: Customer Service Representative Position Reports To Branch Manager/CSR Director Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints. Let’s start with what’s important to you. The Benefits..... • Medical Insurance- multiple plans to choose from, • Dental & Vision Insurance, • Short Term Disability & Long Term Disability Options, • Life Insurance, • Generous PTO plan, • Paid Holidays, • 401K, • 401K match Have a comprehensive understanding of the following: • All products we carry, • Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs, • Basic Brightree Functions, • Proper Intake Procedures, • Insurance Verification and Eligibility, • CMN Requirements and Prior Authorizations, • Documentation Requirements of the Equipment, • Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade), • Difference Between Verbal, Written and WOPD orders, • Complaint Resolution Procedures, • Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number., • Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them., • Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence., • Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility., • Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians., • Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel., • Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs., • Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy., • Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure., • Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database., • Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed., • Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner., • All patient files and information are maintained and current at all times., • Participates in company training programs, • Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders., • Timely filing of all necessary paperwork into patient charts., • Assist in working various computer reports for quality assurance., • Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists., • Strict adherence to all company policies and procedures., • Performs schedules hours, staggered shifts in accordance to the needs of the company., • Perform all above duties in other company locations when required., • May perform other duties not specifically listed in this position description as assigned by supervisor., • Continually strive to develop your knowledge and skills in all areas of your job. Requirements: Position Qualifications • High School Diploma or equivalent, • Previous experience in a Clerical or Customer Service environment, • Knowledge of Microsoft Office (Word, Excel) etc., • Proficient general office skills (typing, computer, fax, filing, multiple phone line), • Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred Continuing Education As designated by management to include company in services and off-site training programs as appropriate to industry and position. FLSA Status Non-Exempt Licenses, etc. None

Job Description Overview Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Responsibilities Job Summary We are seeking a dedicated Customer Service Representative – CSR CPAP to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement. The CSR is also responsible for directing and managing new patient set ups and tickets in accordance with Rotech and internal location standards for multiple locations across the region. The CSR may also be assigned additional job duties as required and additional projects to support the location in achieving their goals. This position pays between $16/hr. – 19/hr. depending on related experience and location. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) • Primarily communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner, • Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care, • Complies with all applicable company policies and procedures to meet JCAHO and company standards, • Complies with and follows internal and company-wide operating protocols in processing role, • Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errors, • Hold themselves accountable to their goals, regularly and proactively communicate progress, plans, and problems to supervisor as well as providing solutions to challenges that arise, • Focused Teams include the following; OIP which resolve a minimum of 30 Orders In-Progress per day, IDP which process a minimum of 20 accounts per day, Confirmation Team which confirms a minimum of 45 tickets per day and the Inbox team which process a minimum of 25 instances per day., • Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely manner., • Proficient at managing varying expectations per each referral source and sales rep, • Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line, • Performs other duties as assigned Qualifications Employment is contingent on • Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws., • Drug screen (when applicable for the position), • Compliance with healthcare facility credentialing process (when applicable for the position), • Experience with medical equipment, preferred, • Experience with medical billing practices and of billing reimbursement, preferred, • Experience in medical field and administrative record management, preferred, • One year of related work experience, preferred, • Accurately perform simple mathematical calculations, • Effectively communicate in English; both oral and written, • Interpret a variety of communications (verbal, non-verbal, written, listening and visual), • Maintain confidentiality, discretion and caution when handling sensitive information, • Multi-task along with attention to detail, • Self-motivation, organized, time-management and deductive problem solving skills, • Email transmission and communication, • Telephone communication, • Internet navigation and research, • Requires long durations of sitting, talking and listening, • Requires accepting inbound and making outbound calls to patients 100% of the day., • Requires close vision to small print on computer and/or tablet and paperwork, • Work from home position requirements: Have adequate Internet and workspace free from distractions, • Requires a back-up plan for internet coverage in case of outage or disruptions during scheduled shift.

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