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Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a Sales Development Representative, you'll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. You'll collaborate with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You'll also support the creation of net new prospecting lists for target accounts and key decision makers. You'll connect with prospects using all communication channels (phone, email and social media). In addition, you'll bring your confidence, commitment and love of winning to hone your craft and launch yourself into a successful sales career! This position reports to our Director, Sales Development and is based in our Tempe, AZ Office. What you'll do • Prospect ideal target personas by making 50+ outbound calls per day, with additional touchpoints via email., • Consistently meet or exceed quota of sales qualified opportunities for Dialpad's Account Executive team., • Embrace a growth mindset by prioritizing sales enablement activities., • Enthusiasm to learn and implement various sales methodologies such as SPICED and BANT., • Learn to navigate through sales tools such as Salesforce, ZoomInfo, Outreach, Sales Navigator and Dialpad., • 1+ year of experience in a Sales Development or similar customer-facing role., • Efficient, organized and detail-oriented., • Highly motivated and committed to achieving success, both individually and within a team., • Excellent verbal and written communication skills and confidence., • Demonstrated sense of curiosity, motivation and resourcefulness. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a Sales Development Representative, you'll own building prospect lists, manage the pipeline, and maintain in-depth knowledge of Dialpad products. You'll collaborate with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You'll also support the creation of net new prospecting lists for target accounts and key decision-makers. You'll connect with prospects using all communication channels (phone, email, and social media). In addition, you'll bring your confidence, commitment, and love of winning to hone your craft and launch yourself into a successful sales career! Dialpad's Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! In this role, you'll combine prospecting, lead qualification, and industry research to create qualified sales opportunities for your Account Executives. Dialpad's Sales Development Representative team nurtures relationships with prospects, becoming the initial point of contact by performing outreach through calls, emails, and social media. This team works closely with Account Executives and has the opportunity for close mentorship and professional development. This position reports to our Sales Development Manager and is based in our Tempe, AZ Office. What you'll do • Prospect ideal target personas by making 50+ outbound calls per day, with additional touchpoints via email., • Consistently meet or exceed the quota of sales-qualified opportunities for Dialpad's Account Executive team., • Embrace a growth mindset by prioritizing sales enablement activities., • Show enthusiasm to learn and implement various sales methodologies such as SPICED and BANT., • Learn to navigate through sales tools such as Salesforce, ZoomInfo, Outreach, Sales Navigator, and Dialpad., • Efficient, organized, and detail-oriented., • Highly motivated and committed to achieving success, both individually and within a team., • Excellent verbal and written communication skills and confidence., • Demonstrated sense of curiosity, motivation, and resourcefulness. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role Partner Marketing Representatives are aligned with our external partners (technology partners, ISV partners, channel partners, integration partners), internal partners (channel marketing, business development, channel sales), and act as a hub for all marketing activity. The Partner Marketing Team is seeking a Partner Marketing Manager to support these efforts, including the execution of partner-led, customer-facing field initiatives aligned with regional sales priorities. This position reports to our Sr. Manager, Partner Marketing. What you'll do • Support recruitment and lead generation of new partners through the management and execution of partner-led and regionally aligned events, email campaigns, webinars, and content creation., • Produce impactful channel content necessary to support the channel communications strategy and outline a plan to execute. This includes leveraging/refining existing content and creating new content., • Overseeing Market Development Fund (MDF) planning, allocation, and optimization, ensuring funds are used effectively to drive partner performance., • Collaborate with channel managers and regional sales teams to develop strong GTM plans and execute partner-led and customer-facing field marketing activities such as events, webinars, and in-market programs., • Manage the end-to-end build of marketing programs for partner recruitment and activation, including customer-facing field programs executed in partnership with regional sales teams, by collaborating with creative teams, product marketing, and sales teams., • Work with internal and external teams on the scope of work, project timeline, and resources needed for the effective execution of partner marketing deliverables., • Measure and report on the effectiveness of partner marketing programs and activities., • 5+ years of related partner marketing/demand generation experience., • Experience working in early-stage programs where processes are loosely defined and constantly being improved., • Channel Marketing and/or Channel Communications experience (Marketing & Communicating "to" partners)., • Familiarity and experience with B2B omni-channel/demand generation marketing tactics (e.g., website, email marketing, content marketing, PR, and events), including customer-facing and regionally executed programs in partnership with sales teams., • Experience working with Salesforce., • Team-oriented, creative, adaptable, driven, and attentive to detail., • Data-driven decision maker with experience analyzing and reporting on program results., • Experience working in high-growth, B2B start-up environments., • Comfortable working with remote teams located in multiple regions across the globe., • Excellent written and oral communication skills., • Stellar project management skills. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As an Account Executive, Commercial, you'll own the complete sales process from start to finish. You'll work closely with Sales Managers and Sales Engineers to take a small business prospect to an active Dialpad client. In addition, you'll help businesses solve complex communication problems felt by everyone around the world. Dialpad's Account Executive, Commercial will solve tangible client obstacles by redefining their understanding of what's possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you'll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad! Dialpad's Commercial Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers, and their peers to constantly improve the efficiency and effectiveness of the entire sales process. This in-office position reports to our Commercial Sales Manager and is based in our Tempe, AZ office. What You'll Do • Own the entire sales process, including working leads and generating pipeline., • Build talk tracks to align with specific client use cases., • 1-2+ years of sales experience in an ever-changing environment., • Experience with Salesforce, Outreach, Clari & Highspot. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As an HR Manager, you will partner closely with leaders to design and implement effective people strategies that enable employees and teams to perform at their best. You will build trusted relationships across the organization, serving as a strategic and operational advisor while helping to scale a high-performing, engaged workforce. You will collaborate with HR colleagues and business leaders to deliver programs and practices that support organizational growth, employee development, and operational excellence. This position reports to our VP, People & Total Rewards, and has the opportunity to be based in our Denver or Tempe Office. This role requires working from Dialpad's office 2-3 days per week. Additional in-office time may be needed for specific projects or events. What you'll do • Build strong relationships and become a trusted advisor to business leaders and managers., • Support employees by providing HR guidance on policies and procedures when appropriate., • Partner with managers and employees to understand employee relations challenges and facilitate resolution., • Work with assigned organizations and leaders to ensure HR initiatives are well understood and implemented., • Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions, etc.)., • Partner with People Experience teams (i.e., Talent Acquisition, Learning & Development, Total Rewards, People Operations) to develop and implement talent management and employee engagement programs, including conducting training sessions., • Partner with the business to facilitate talent reviews focused on employee growth and development and organizational health priorities., • Provide compensation guidance to leaders for salary actions, including the annual salary review, promotions, and job re-leveling situations., • Analyze, manage, and administer US employee benefits programs, including health benefits, perks, and wellness., • Develop, manage, and improve key HR processes and workflows to keep our organization running smoothly., • Provide HR guidance to colleagues, leaders, and employees on US employment practices, regulations, and policies and procedures when appropriate., • Draft new policies or update current policies and the handbook based on changes to US employment regulations., • Develop an understanding of key business objectives (OKRs), key performance indicators, and analyze trends (retention and engagement) to inform better programs and policies for local leaders., • Bachelor's degree or equivalent work experience., • 8+ years of progressive HR experience with specific expertise in compliance, US labor laws, performance management, compensation guidance, and employee relations., • Strong knowledge of US legal requirements related to the day-to-day management of employees, employee relations, reducing legal risks, and ensuring labor and regulatory compliance., • Experience managing US benefits programs., • Previous experience working in a SaaS company preferred., • Demonstrated ability to learn business objectives quickly and influence talent and organizational decisions that impact business outcomes., • A self-motivated and results-oriented individual who consistently exhibits optimism, empathy, adaptability, persistence, and accountability., • Strong G-Suite skills, including building Google Slides presentations., • Strong program management skills., • Demonstrated resourcefulness and problem-solving skills, consistently finding solutions and answers, even under challenging circumstances with limited information., • Proficient analytical skills with the ability to take direct ownership of interpreting data and using data to recommend solutions and influence decision-making., • Experience building trusted relationships across the HR function, executives, managers, and employees., • Excellent verbal and written communication skills with an emphasis on tact and diplomacy. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings. The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad. This position reports to our RVP, Client Sales and has the opportunity to be based in our Tempe, AZ Office. What you'll do • Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base., • Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics., • Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals., • Generate pipeline and drive an efficient sales process., • Achieve or exceed quarterly revenue goals., • Serve as a Dialpad expert and become a trusted advisor and resource for your customers., • 3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred., • Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background., • Ability to communicate, present, and influence key stakeholders and decision-makers., • Experience with solution selling techniques such as SPICED and/or MEDDICC., • Experience providing timely and accurate forecasts to sales leadership., • Excellent time management skills with the ability to track numerous details., • Willingness to travel to customer locations or events as needed., • SaaS sales background required, with bonus points for UCaaS/CCaaS. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As an AI Solutions Architect you are the bridge between a sophisticated AI prototype and a mission-critical production environment. While our research teams build the "brains," you build the body and the nervous system. You will be responsible for taking autonomous, agentic AI systems and deploying them into complex customer infrastructures—ensuring they are scalable, secure, and rigorously "guarded" against unpredictable behavior. In this role, you will be the primary architect of AI behavior, responsible for transforming standard operating procedures (SOPs) into intelligent, automated workflows. You will not just be "using" AI; you will be "instructing" it—designing the logic, prompts, and integrations that allow our AI agents to operate seamlessly within our customers' technical ecosystems. What you'll do • Solutions Design: Ability to understand customer requirements quickly and accurately. Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions., • Requirements Translation: Conduct deep-dive discovery sessions with customers to translate business objectives and SOPs into structured technical instructions for AI Agents., • Prompt Engineering & Training: Design, test, and iterate on complex prompt architectures to ensure AI agents deliver high-accuracy outputs aligned with client brand voice and logic., • AI Consulting: Confidence to consult, not just replicate. Desire to build transformational solutions for customers that revamp the way they do business., • Stakeholder Management: Act as the technical face of the company during deployments, managing expectations and providing expert guidance in a fast-paced environment., • Production Integration: Lead the end-to-end deployment of Agentic AI workflows into customer environments. Author multi-step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework., • Guardrails & Safety: Develop and deploy systems and automated evaluation layers to monitor for hallucinations, bias, and security breaches., • Performance Optimization: Optimize your agents as part of the hypercare process with your customer post-integration. Provide baselines for KPIs like task containment rate, task success rate, and hallucinations., • Monitoring & Observability: Set up advanced tracking systems to provide customers with "Explainable AI" dashboards., • Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development.Skills you'll bring, • 5+ years of experience in a high-impact, customer-facing technical role such as Solutions Architect, Forward Deployed Engineering, Technical Consulting, MLOps, or Backend Engineering for SaaS/AI products., • Deep, demonstrable expertise in the modern AI/ML stack. A firm understanding of LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, JS/TS plus hands-on experience with LLM frameworks., • Prompt Engineering Expertise: Proven experience in advanced prompt engineering techniques (Chain-of-Thought, Few-Shot, ReAct) and LLM orchestration., • Proven track record of deploying LLM-based applications at scale. Building agents to help in your personal life is a great start, but we want people who have proven to customers the value of AI., • Strong proficiency in working with APIs (REST, GraphQL) and specifically building/configuring MCP (Model Context Protocol) servers., • Hands-on experience integrating with enterprise platforms like Zendesk, Salesforce, or ServiceNow., • Proven ability to use Python or Node.js for scripting and building middleware or connectors., • Experience with fine-tuning of models for specific deployment constraints., • Unrivaled business acumen and the ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive., • Ability to take a 50-page PDF of business rules and distill detailed information into a logical flow-chart for an autonomous agent., • You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines., • Ability to explain complex AI concepts to non-technical stakeholders clearly and confidently., • An obsessive eye for detail—knowing that a single word change in a prompt can significantly alter AI behavior. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a Senior Product Manager for Dialpad Sell, you'll lead the strategy, roadmap, and delivery of our AI-powered outbound sales solution. From seller-focused capabilities that support outbound sales engagement and workflow optimization to the tools and insights managers and leaders need to onboard and coach their teams effectively, your product will help revenue teams connect with prospects more effectively and close deals faster. This position reports to our Senior Director of Product Management and has the opportunity to be based in our Tempe, US Office. What you'll do • Own product strategy and roadmap for the Sell business line, defining what to build, when to do it, and why it matters., • Develop a deep understanding of customer problems and business opportunities to inform and support product decisions and guide prioritization., • Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales., • Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions., • Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most., • Champion your product, both internally and externally, to generate excitement and ensure alignment., • 8+ years of experience building a B2B SaaS product., • Expertise and/or experience working on a sales communication or revenue insights product. This may include sales engagement and workflow automations/integrations, coaching & analytics, as well as telephony and compliance., • Proven ability to lead complex products with multiple stakeholders and dependencies., • Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines)., • Fluency in AI systems and a passion for applying this technology both within the Dialpad product and to improve your daily work., • A data-driven mindset with the ability to define KPIs and make informed trade-offs., • Excellent communication skills — able to influence without authority and clearly articulate decisions., • Comfort operating in ambiguity and driving clarity in fast-evolving environments. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a Partner Development Representative, you'll own building partner prospect lists, partner meeting management and maintaining in-depth knowledge of the Dialpad channel ecosystem. You'll collaborate with your Partner Account Executives to develop prospecting strategies unique to your territory. You'll also support the creation of net new prospecting lists for target partner accounts and key decision makers. You'll connect with potential partners using all communication channels (phone, email and social media). In addition, you'll bring your confidence, commitment and love of winning to hone your craft and launch yourself into a successful sales career! This position reports to our Sales Development Manager and is based in our Tempe, AZ Office. What you'll do • Prospect ideal target partner personas by making 100+ outbound calls, emails and LinkedIn touches per day., • Consistently meet or exceed quota of qualified partner meetings for Dialpad's Partner Account Executive team., • Embrace a growth mindset by prioritizing sales enablement activities., • Enthusiasm to learn and implement various sales methodologies such as MEDDPICC., • Learn to navigate through sales tools such as Salesforce, ZoomInfo, Outreach, LinkedIn Sales Navigator and Dialpad., • Efficient, organized and detail-oriented., • Highly motivated and committed to achieving success, both individually and within a team., • Excellent verbal and written communication skills and confidence. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As an AI Deployment Manager, you will lead the end-to-end delivery lifecycle of autonomous AI systems for our enterprise customers. Unlike traditional software, agentic AI involves non-deterministic logic and complex multi-step reasoning. You will lead a "Deployment Pod" consisting of Forward Deployed Engineers and AI Deployment Engineers to ensure our agents don't just "talk," but actually "do" work safely and effectively. Your mission is to manage the RAID (Risks, Assumptions, Issues, Dependencies) of autonomous systems, ensuring that every deployment has clear guardrails, measurable KPIs, and high user adoption. Reporting to the Manager of Partner Professional Services, this is a hybrid role (3 days per week) based in our Tempe office. What you'll do • Pod Leadership: Orchestrate a cross-functional team (FDEs, Architects, and Data Scientists) to deliver complex multi-agent systems., • Scoping & Discovery: Work with customers to map their manual business processes (e.g., "Inbound Lead Qualification") into structured agentic "Skills" and "Tasks.", • Risk & Guardrail Management: Lead the "Safety Review" of every deployment. Ensure agents have clear limits on their authority (e.g., "The agent can draft an email but cannot hit 'Send' without human approval")., • Evaluation & UAT: Define the "Gold Dataset" (the ground truth) for User Acceptance Testing. Manage the process of "grading" AI performance to ensure the agent meets the customer's accuracy requirements before go-live., • Integration Coordination: Oversee the mapping of agent tool-calling to connectors (CRM, ERP, Billing systems), ensuring security and data privacy standards are met., • Change Management: Partner with customer business leads to help showcase the value of our Agents to increase adoption., • Ensure Success: Define success criteria, capture appropriate data, and report out on successes and failures. Skills you'll bring, • Experience: 5+ years in Technical Project Management, preferably in SaaS, CCaaS, or Enterprise AI., • AI Literacy: You understand the difference between a simple Chatbot and an Agent. You are comfortable discussing "Context Windows," "Hallucination Rates," and "Inference Costs.", • Agile/Hybrid Mastery: Experience running sprints in a world where AI logic can be unpredictable. You know how to pivot when an agent's reasoning path fails during testing., • Stakeholder Management: The ability to explain to a non-technical customer why an AI made a specific "mistake" and how the team is adding a "control" to prevent it., • Scrappy: You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines., • Culture Builder: You contribute to a dynamic team culture, focused on high-growth industry innovation, team collaboration, customer success, and having fun!Bonus Points, • Project management certifications (PMP, CAPM, PRINCE2, PMI-ACP)., • Telephony stack knowledge (WebRTC, SIP, SBCs)., • Experience deploying chatbots or voice bots at >10K daily conversations. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

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