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Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a Sales Development Representative, you'll own building prospect lists, manage the pipeline, and maintain in-depth knowledge of Dialpad products. You'll collaborate with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You'll also support the creation of net new prospecting lists for target accounts and key decision-makers. You'll connect with prospects using all communication channels (phone, email, and social media). In addition, you'll bring your confidence, commitment, and love of winning to hone your craft and launch yourself into a successful sales career! Dialpad's Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! In this role, you'll combine prospecting, lead qualification, and industry research to create qualified sales opportunities for your Account Executives. Dialpad's Sales Development Representative team nurtures relationships with prospects, serving as the initial point of contact through calls, emails, and social media outreach. This team works closely with Account Executives and offers opportunities for close mentorship and professional development. This position reports to our Sales Development Manager and is based in our Austin, TX Office. What you'll do • Prospect ideal target personas by making 50+ outbound calls per day, with additional touchpoints via email., • Consistently meet or exceed the quota of sales-qualified opportunities for Dialpad's Account Executive team., • Embrace a growth mindset by prioritizing sales enablement activities., • Show enthusiasm to learn and implement various sales methodologies such as SPICED and BANT., • Learn to navigate through sales tools such as Salesforce, ZoomInfo, Outreach, Sales Navigator, and Dialpad., • Efficient, organized, and detail-oriented., • Highly motivated and committed to achieving success, both individually and within a team., • Excellent verbal and written communication skills and confidence., • Demonstrated sense of curiosity, motivation, and resourcefulness. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

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Job DescriptionCaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. About the RoleBehind every great software company is the team building it. We are an engineering team of multicultural, highly collaborative, fully distributed, humble learners. We pride ourselves on building best-in-class products powered by innovative technologies. As a Senior Engineering Manager in the Incentive Commission Plans (ICM) pillar, you will lead product teams focused on the Plan Builder persona: the administrators, compensation practitioners, and sales ops leaders who design, iterate on, and operationalize complex incentive plans. You will own a high‑impact portfolio spanning plan design, modeling, workflows, and plan documentation experiences. Your teams will make it easy for plan builders to go from idea → modeled plan → approved plan → signed plan document and live configuration, while ensuring accuracy, auditability, and scale. You will partner closely with Product, Design, and platform and application teams in an API- and platform-first environment. This role is a strong fit if you’ve spent the last several years leading engineering teams, enjoy working at the intersection of product strategy, architecture, and operations, and are excited by building deeply powerful but approachable tools for expert users with complex workflows. Job Location The candidate selected for this opportunity must reside near one of the following locations: Hybrid (in-office 3 days per week)Menlo Park, CAAustin, TX RemoteRaleigh, NC Nashville, TN Toronto, Canada Responsibilities • Lead, inspire, and grow multiple distributed software engineering teams, fostering a culture of high trust and psychological safety., • Develop engineering talent across all levels—from junior to staff—through coaching, mentorship, performance management, and team-wide programs that promote delegation and cross-organizational growth, • Own the end-to-end delivery and operational excellence of your teams' portfolio, ensuring critical user-facing systems meet user needs and are reliable and secure at scale., • Partner with Product, Design, and other cross-functional leaders to set a clear vision, prioritize roadmaps, and align a long-term strategy that optimizes for the entire organization., • Provide technical leadership and direction by setting architectural guardrails and guiding major technical decisions without being a direct code contributor., • Establish and uphold rigorous engineering standards, including SLAs/SLOs, security best practices, AI usage and QA processes to accelerate delivery and improve product health., • Champion inclusive, async-first practices to ensure your teams, distributed across an ~9-hour time zone spread, can collaborate effectively.Requirements, • Extensive software development experience as an individual contributor, and a proven track record as an Engineering Manager leading multiple, distributed software engineering teams., • A strong product sense and a proven track record of delivering high-quality results across the full product lifecycle through lean, outcome focused rituals minimizing unnecessary process., • Demonstrated ability to provide technical depth, diving deep into complex architectural problems and guiding senior engineers to sound decisions., • A strategic thinker, comfortable setting technical vision over a 6-12 month horizon and managing a complex portfolio of projects., • Exceptional interpersonal and written communication skills, with a proven ability to collaborate effectively with cross-functional partners in a remote-first environment., • A track record of hiring and developing senior talent, with a passion for helping engineers advance their careers., • High sense of ownership and a strong growth mindset; you are a collaborative, humble learner who can thrive in a fast-paced environment.Bonus points, • Experience with Python / Typescript & React, • Experience in the B2B SaaS market., • Experience delivering high-performance, data-intensive user interfaces and robust APIs.Benefits, • (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents, • Flexible vacation days and quarterly mental health days so you can recharge, • Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal), • Annual stipends for professional development and caretaking, • (US-ONLY) 401k plan to participate in and save towards the future, • Newest Apple products to help you do your best work, • Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talentNotice to Prospective Candidates, • Only emails from @captivateiq.com should be trusted., • We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:, • Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc., • Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology., • Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ., • Ask candidates to make a payment in order to be considered for a position., • Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc., • Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.

Job DescriptionCaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management. About the RoleCaptivateIQ is looking for our next Business Development Representative! You will join a team that has already proven to be one of the most crucial go-to-market drivers for CIQ's monumental growth in the last 3 years. We will teach you the hard skills to research, prospect, cold-call, write, educate, objection-handle, and qualify to excel now as a BDR, and to prepare you for your future in a full-sales-cycle closing role. In return, you’ll be supported and trained to own the end-to-end pipeline development process from Account Identification to Opportunity Creation. This job is only won by ambitious, disciplined, tenacious, resilient, humble, competitive, endlessly curious, and coachable individuals regarding the art and science of sales. We have a rich history of hiring individuals with little to some experience and enabling them to break records while becoming leaders internally. Job LocationThe candidate selected for this opportunity must reside near one of the following locations: Hybrid (in-office 3 days per week)- Austin, TXResponsibilities • Acquire in-depth knowledge of your prospects (contacts & their companies) through research that will inform your outreach strategy with relevance and story-telling, • Generate a qualified pipeline creatively to break into target accounts with cold calling, personalized emailing, and LinkedIn prospecting, • Confidently engage with Director to C-Level prospects to uncover relevant pain points and create interest in CaptivateIQ’s platform, • Represent CaptivateIQ both culturally and as a subject matter expert by clearly articulating our value proposition and differentiatorsRequirements, • 1–3 years of professional experience, preferably in Sales or a related field, • Business Acumen (Awareness & Critical Thinking), • Time Management (Prioritization & Organization Skills), • Sales Acumen (Strong Discovery, Research, and Prospecting Skills), • Emotional Intelligence (Professionalism, Humility, Coachability, and Growth Mindset), • Ambition, Competitive Spirit, Grit, Tenacity, Resilience, • Intellectual Intelligence (Analytical, Adaptive, Preparation, Comfort Managing Up), • Bias Towards Action (Act with Speed, Start Now), • Operate with Clarity (Seek to Understand, Meet Goals), • Be an Owner (Do What’s Right, Curiosity), • Deliver Impact (Don’t Settle, Innovate to Solve Problems), • Lead with Empathy (Work Together, Assume Positive Intent)Nice to Have, • Knowledge of sales tools such as Outreach, Salesforce (SFDC), 6Sense, Bombora, Atrium, HighSpot, Drift, LeadIQ, ZoomInfo, LI SalesNav, Gong, • Past experience in relevant or adjacent industries: Revenue Operations or Finance, • Knowledge of Excel or Sales Compensation tools, • Proven track record of sales successBenefits, • Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents., • Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge., • Annual Stipends: Dedicated funds for your professional development and caretaking needs., • Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does., • Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future., • Premium Tools: The latest Apple hardware to empower you to do your best work., • Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.Notice for Prospective Candidates, • Only emails from @captivateiq.com should be trusted.We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:, • Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc., • Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology., • Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ., • Ask candidates to make a payment in order to be considered for a position., • Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role The Revenue Operations Manager – Post Sales owns the operational mechanics of Dialpad's recurring revenue engine. This role is accountable for: • Gross Revenue Retention (GRR), • Net Revenue Retention (NRR), • Renewals forecast accuracy, • Expansion pipeline governance, • Customer Success & Renewals operating cadence, • Land → Expand → Adopt → Renew journey integrity This position reports to our Director of Business Operations and has the opportunity to be based in our Austin or Tempe offices. What you'll do • Own operational governance of Gross and Net Revenue Retention., • Monitor churn, contraction, and expansion drivers., • Identify structural gaps impacting retention., • Establish leading indicators for revenue risk., • Provide executive-level visibility into recurring revenue health., • Own renewal forecasting methodology and discipline., • Validate renewal commitments and risk assessments., • Improve renewal forecast accuracy across segments., • Establish a structured renewal inspection cadence., • Design and run operational forums for CS and Renewals., • Standardize inspection standards across segments., • Align expansion governance with sales forecasting rigor., • Ensure consistent pipeline hygiene within post-sales motions., • Own expansion opportunity visibility and stage discipline., • Monitor cross-sell/upsell pipeline health., • Identify leakage within installed accounts., • Align expansion inspection standards with new logo practices., • Define and govern operational handoffs across lifecycle stages., • Ensure adoption signals are visible and measurable., • Identify friction points in the customer journey., • Partner cross-functionally to improve retention mechanics., • Serve as RevOps lead for new product rollouts within the installed base., • Ensure expansion, attach visibility, and adoption tracking., • Monitor product adoption metrics impacting retention., • 6–8+ years in Revenue Operations, CS Operations, or Post-Sales Strategy., • Experience supporting subscription SaaS retention motions., • Deep understanding of renewal forecasting and expansion mechanics., • Strong analytical capability and structured thinking., • Comfortable influencing CS and executive leadership., • Ability to operate in high-growth, cross-functional environments., • Experience with Customer Success platforms (Planhat preferred; Gainsight, Totango, or ChurnZero acceptable)., • Strong understanding of renewal forecasting and GRR/NRR modeling., • Advanced Excel / Sheets modeling skills; SQL proficiency preferred., • Deep familiarity with Salesforce opportunity and account data structures., • Experience integrating CS platforms with CRM systems., • Ability to translate product usage data into retention insights. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As a Client Account Executive, Enterprise, you will be responsible for providing best-in-class account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings. The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are consistently realizing the value of their account, driving positive outcomes for both the customer and Dialpad. This position reports to our RVP, Client Sales, Enterprise. What You'll Do • Focused on a portfolio of customers, the Enterprise CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base., • Create an account plan for how you will achieve your quarterly goals., • Cultivate relationships with our customers to gain insight into customer strategy and expansion plans., • Work leads and generate pipeline., • Achieve or exceed quarterly revenue goals., • Serve as a Dialpad expert and become a trusted advisor and resource for your customers., • 7+ years of sales experience in an ever-changing environment., • UCaaS / CCaaS experience strongly preferred., • Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background., • Ability to communicate, present, and influence key stakeholders and decision-makers., • Experience providing timely and accurate forecasts to sales leadership., • Excellent time management and organizational skills with the ability to track complex details. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As the Sr. Manager, Global Payroll, you will be the strategic operational lead for our global payroll function. Reporting to our Director of Accounting, you will own the end-to-end payroll lifecycle for a high-growth, global workforce of over 1,000 employees. Your mission is to evolve our payroll department from a functional necessity into a world-class center of excellence, ensuring flawless execution across the US, Canada, EMEA, and APAC. You are a technical and process expert who thrives in the complexity of multi-state tax laws and SOX-compliant environments. Beyond the numbers, you are a leader—you'll mentor a dedicated team and partner cross-functionally with People Ops, International Accounting, Legal, and Finance to streamline our processes and prepare us for our next phase of scale. This hybrid position reports to our Sr. Director, Accounting and has the opportunity to be based in one of our US based hubs, including San Ramon, Austin, Tempe and Denver. What you'll do • Oversee all aspects of Dialpad's global payroll, ensuring 100% accuracy, timeliness, and compliance with local labor laws and statutory requirements., • Serve as the subject matter expert and final escalation point for all payroll issues, including those related to tax, benefits, garnishments, leave of absence, and equity., • Lead quarter-end and year-end payroll processes, including tax reporting, compliance filings, and W-2/equivalent statement delivery globally., • Ensure strict compliance with all federal, state, and local payroll tax regulations and labor laws in the US, and all equivalent statutory requirements in international jurisdictions., • Develop, implement, and maintain SOX-compliant internal controls, documentation, and governance frameworks for all global payroll processes to ensure audit and IPO readiness., • Manage and/or support payroll-related audits (e.g., external financial, 401k, Workers' Compensation)., • Oversee tax registrations, amendments, and adjustments globally, partnering closely with the Tax department., • Collaborate closely with cross-functional teams, including Accounting, Finance, People Operations (HRIS/Benefits/Compensation), and Legal to streamline end-to-end payroll processes and data integration, and troubleshoot complex issues., • Own the month-end close activities for payroll, including the review and approval of payroll-related journal entries, balance sheet reconciliations, and variance analysis for all regions., • Drive strategic initiatives such as payroll system operational and reporting upgrades, workflow automation, and expansion into new countries/entities., • Embrace and lead AI transformation within the Payroll organization., • 10+ years of experience in payroll management, with at least 5 years in a leadership role managing global payroll operations., • Strong proficiency with Workday Payroll software (3+ years) is required., • Expertise in US multi-state tax regulations and labor laws, complemented by a solid understanding of international practices (specifically Canada, EMEA, and APAC)., • Proven experience in managing and developing high-performing teams., • Strong analytical and problem-solving skills, with a keen attention to detail., • Excellent communication and interpersonal skills., • Proven experience in public or pre-IPO environments with a strong command of SOX controls and IPO readiness preferred., • Advanced Excel skills (VLOOKUPs, pivot tables, complex formulas) with the ability to translate raw data into actionable financial insights., • Strong working knowledge of the payroll implications for equity-based compensation, including for stock options and RSUs. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As the Sr. Manager of Accounting, you will be directly responsible for managing a high-performing global accounting team. You will lead the team through accurate monthly, quarterly, and year-end close processes in accordance with US GAAP by coordinating and reviewing accounting for fixed assets, prepaids, leases, payables, and accrued expenses, and reviewing monthly results in partnership with the greater Finance organization. Additionally, you will oversee the accounts payable and expense management team and drive effective partnerships with 3rd-party accounting firms for international accounting. This is a key role in defining optimal processes with AI transformation, system improvements, and implementing appropriate internal controls for efficiency and accuracy. This hybrid position reports to our Sr. Director, Accounting and has the opportunity to be based in one of our US based hubs, including San Ramon, Austin, Tempe and Denver. What you'll do • Lead the month-end financial close process and ensure accurate and complete recording of transactions under US GAAP, including preparation and review of journal entries and reconciliations, and internal financial reporting., • Coordinate accounting for Dialpad's international subsidiaries with the assistance of local 3rd-party accounting teams and maintain the reconciliation of intercompany accounts and payments, • Reconcile and manage fixed assets, prepaids, leases, payables, accrued expenses, and other asset and liability accounts., • Lead the implementation and adoption of a new Procure-to-Pay system and process., • Collaborate with cross-functional teams to identify opportunities to improve and standardize accounting processes through an AI-first lens., • Manage and mentor accountants and accounts payable staff for continuous growth and career development., • Work with external auditors to complete ongoing compliance requirements and assist in the preparation of US GAAP compliant financial statements and related disclosures., • Create and document accounting month-end close policies and procedures for the GL team., • Lead as the subject matter expert within the current accounting software environment (NetSuite) and directly assist with implementation projects for new modules, workflows, and processes., • Embrace and lead AI transformation within the Accounting organization., • Recognize and clearly communicate actionable opportunities for process improvements across the organization, • Minimum of 8 years of experience including 3+ years of management experience in financial close and procure-to-pay processes., • CPA or equivalent is a must. Big 4 audit experience preferred., • Bachelor's degree in Accounting, Finance, or equivalent., • Strong technical knowledge of U.S. GAAP, • Excellent communication skills, both written and verbal, and the ability to use them to manage a multi-national team in a high-growth environment., • Strong analytical, problem-solving, and strategic thinking skills., • Ability to identify process improvements and make recommendations., • Ability to manage priorities while working under pressure and tight deadlines., • Attention to detail, organized, and a strong work ethic., • Positive self-starter with a high level of ethics and integrity. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job DescriptionCaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management. About the RoleCaptivateIQ is looking for our next Business Development Representative! You will join a team that has already proven to be one of the most crucial go-to-market drivers for CIQ's monumental growth in the last 3 years. We will teach you the hard skills to research, prospect, cold-call, write, educate, objection-handle, and qualify to excel now as a BDR, and to prepare you for your future in a full-sales-cycle closing role. In return, you’ll be supported and trained to own the end-to-end pipeline development process from Account Identification to Opportunity Creation. This job is only won by ambitious, disciplined, tenacious, resilient, humble, competitive, endlessly curious, and coachable individuals regarding the art and science of sales. We have a rich history of hiring individuals with little to some experience and enabling them to break records while becoming leaders internally. Job LocationThe candidate selected for this opportunity must reside near one of the following locations: Hybrid (in-office 3 days per week)- Austin, TXResponsibilities • Acquire in-depth knowledge of your prospects (contacts & their companies) through research that will inform your outreach strategy with relevance and story-telling, • Generate a qualified pipeline creatively to break into target accounts with cold calling, personalized emailing, and LinkedIn prospecting, • Confidently engage with Director to C-Level prospects to uncover relevant pain points and create interest in CaptivateIQ’s platform, • Represent CaptivateIQ both culturally and as a subject matter expert by clearly articulating our value proposition and differentiatorsRequirements, • 1+ years of work experience, preferably in a Sales or Customer-Facing role., • Anticipated completion of Bachelor's degree in December 2024 or May 2025 with strong academic performance and leadership, • Business Acumen (Awareness & Critical Thinking), • Time Management (Prioritization & Organization Skills), • Sales Acumen (Strong Discovery, Research, and Prospecting Skills), • Emotional Intelligence (Professionalism, Humility, Coachability, and Growth Mindset), • Ambition, Competitive Spirit, Grit, Tenacity, Resilience, • Intellectual Intelligence (Analytical, Adaptive, Preparation, Comfort Managing Up), • Bias Towards Action (Act with Speed, Start Now), • Operate with Clarity (Seek to Understand, Meet Goals), • Be an Owner (Do What’s Right, Curiosity), • Deliver Impact (Don’t Settle, Innovate to Solve Problems), • Lead with Empathy (Work Together, Assume Positive Intent)Bonus Points:, • Knowledge of sales tools such as Outreach, Salesforce (SFDC), 6Sense, Bombora, Atrium, HighSpot, Drift, LeadIQ, ZoomInfo, LI SalesNav, Gong, • Past experience in relevant or adjacent industries: Revenue Operations or Finance, • Knowledge of Excel or Sales Compensation tools, • Proven track record of sales successBenefits, • Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents., • Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge., • Annual Stipends: Dedicated funds for your professional development and caretaking needs., • Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does., • Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future., • Premium Tools: The latest Apple hardware to empower you to do your best work., • Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.Notice for Prospective Candidates, • Only emails from @captivateiq.com should be trusted.We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:, • Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc., • Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology., • Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ., • Ask candidates to make a payment in order to be considered for a position., • Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role The Revenue Operations Manager – Channel & International oversees operational rigor across partner-led and geographically distributed revenue motions. This role ensures consistency in forecasting, clarity in attribution, and alignment across regions. This is a revenue execution role—not reporting support or an embedded business partner. This position reports to our VP of Revenue Operations and has the opportunity to be based in our Austin or Tempe offices. What you'll do • Define and enforce opportunity stage entry and exit criteria., • Establish deal inspection frameworks by segment and deal size., • Identify and eliminate:, • Poorly qualified pipeline., • Stalled or aging deals., • Inflated close dates and optimistic forecasts., • Create clear standards for when deals advance, reset, or exit the pipeline., • Own forecast methodology and call discipline across segments., • Standardize forecast categories (Commit, Best Case, Pipeline, etc.)., • Lead or co-lead weekly forecast calls with Sales leadership., • Track and surface forecast bias, slippage patterns, and risk signals., • Improve forecast accuracy, confidence, and consistency over time., • Design and run pipeline councils by segment., • Ensure pipeline reviews are:, • Forward-looking., • Decision-oriented., • Action-driven., • Equip Sales leaders with consistent inspection views that drive accountability., • Make pipeline hygiene a management habit, not a Rev Ops cleanup task., • Partner closely with:, • Revenue Intelligence & Analytics., • Systems and Data teams., • Translate execution issues into:, • Process improvements., • System enforcement., • Clear operating guidance., • Provide structured feedback into GTM strategy and planning., • Define and own the core pipeline and forecast KPIs., • Hold the organization accountable for:, • Stage-to-stage conversion., • Deal aging., • Forecast accuracy., • Ensure leaders understand why deals slip — not just that they did., • Monitor partner-sourced pipeline integrity., • Ensure accurate attribution and pipeline hygiene., • Support forecast validation for partner-led deals., • 7–10 years of total professional experience., • 4–6+ years in Sales Operations, Revenue Operations, or GTM Strategy., • Experience supporting Direct Sales Teams and/or Channel organizations., • SaaS experience strongly preferred., • Strong analytical mindset with the ability to turn data into decisions., • Comfortable working with ambiguity and building structure where none exists., • Excellent executive communication — written, verbal, and storytelling., • Ability to influence senior stakeholders without formal authority., • High ownership mentality: you see problems and fix them., • Detail-oriented but able to zoom out to the bigger picture., • Strong experience with Salesforce, Tableau, Outreach, Clay, Scratchpad, and ZoomInfo., • Familiarity working alongside tools like Anaplan, routing platforms (Leandata), or forecasting tools (Clari). Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As the Manager of Corporate IT, you'll lead our global IT infrastructure, services, and corporate security efforts. You'll work closely with the business to align technology strategy with Dialpad objectives and ensure global compliance. You'll also help create a unified, resilient security architecture that protects proprietary data and minimizes operational risk. In addition, you'll help bring a proactive, scalable approach to IT, leveraging modern cloud solutions to support rapid growth across our 11 global offices. This position reports to our Chief Security Officer and has the opportunity to be based in our Austin, US office. What you'll do • Team Leadership: Lead, mentor, and manage a current global team of six (6) IT specialists, fostering a culture of high performance, collaboration, and continuous improvement., • Staff Development: Conduct performance reviews, identify training opportunities, and manage career development plans for direct reports., • Global Support Management: Oversee and coordinate all IT service delivery and support across 11 international office locations and the distributed remote workforce, ensuring consistent quality and availability of services., • Cross-Functional Collaboration: Partner effectively with various departments (e.g., HR, Finance, Facilities/Workplace) globally to understand their IT needs, align service delivery, and support business objectives., • Project Ownership: Take ownership of major IT projects from initiation through deployment, ensuring they are delivered on time, within budget, and meet established technical and business requirements., • Infrastructure Management: Oversee the design, implementation, and maintenance of all corporate IT infrastructure, including networking, servers (on-premises and cloud), telecommunications, and end-user computing., • Service Desk Operations: Ensure the efficient operation and continuous improvement of the global IT service desk, focusing on high service levels and user satisfaction., • Technology Strategy: Develop and execute the long-term technology roadmap for corporate IT, ensuring it scales with the company's growth and remains current with industry best practices and technology innovations (e.g., AI, Agentic AI)., • Security of Corporate IT Services: Partner closely with the Security team to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data., • Incident Response: Collaborate with the Security team in supporting threat detection and response processes within the Corporate IT environment., • Compliance: Ensure IT infrastructure and processes adhere to relevant global regulatory and security compliance standards (e.g., ISO, SOC 2, GDPR)., • Budget Management: Prepare, manage, and track the annual operating and capital expenditure budget for Corporate IT and Security Services., • Experience: 8-10 years of progressive experience in Information Technology, Infrastructure Management, or Corporate IT Security. Demonstrated experience managing scalable IT infrastructure and security programs within a SaaS company is highly preferred., • Management Experience: 3-5 years of experience successfully managing and leading a technical team, preferably in a global environment., • Empathy: Your role is to help enable employees to perform in their jobs by providing an optimal work environment. A customer-service mindset with a focus on delivering high-quality user experiences is critical to this role., • Technical Expertise: Proven experience in operating and managing security, automation technology, and automation programs, including experience in configuring, deploying, and leading:, • Implementation and governance of cloud-based identity and access management (IAM) and identity provider (IdP), including Okta, Google Workspace, SSO, SAML, and SCIM across enterprise environments., • Mobile Device Management systems (MDM), such as Jamf, Kandji, Microsoft Intune., • Administration of core enterprise SaaS platforms (e.g., Google Workspace, Atlassian), including provisioning automations and integration workflows., • IT assets including endpoints, office networking, and A/V conferencing systems., • Project Management: Demonstrated ability to own and deliver complex, cross-functional IT projects (e.g., new system implementations, office build-outs, etc.)., • Financial Acumen: Experience with budget planning, forecasting, and expense management., • Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., PMP, ITIL, CISSP, CompTIA Security+) are a plus., • Excellent written and verbal communication skills, with the ability to articulate complex technical issues to non-technical stakeholders., • Strong problem-solving and analytical capabilities., • Passion for solving complex problems through technology (e.g., automation, AI) to minimize manual processes and improve efficiency. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job DescriptionCaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management. About the RoleWe’re looking for a Principal Product Designer to lead design within CaptivateIQ’s Incentive Compensation Management (ICM) product line. This is a senior individual contributor role for a designer who thrives in complexity, owns large problem spaces end to end, and leads through influence, judgment, and craft—setting vision and shaping product direction across teams and the broader organization. You’ll operate with high autonomy and partner closely with Product, Engineering, CX, and executive leadership to solve complex, high-impact problems and establish what great looks like for enterprise-scale systems. Job Location The candidate selected for this opportunity must reside near one of the following locations: Hybrid (in-office 3 days per week) Menlo Park, CA Austin, TX Remote Raleigh, NC Nashville, TNToronto, Canada What You’ll Do • Define and drive the design vision for a major product area, aligning closely with Product and Engineering leadership, • Lead and guide design across multiple teams, reviewing and approving work, and setting the bar for craft, systems thinking, and execution, • Identify and lead the most complex, high-impact initiatives across the product and organization, shaping new problems and opportunities that drive customer and business impact, • Design and evolve foundational systems, architectures, and reusable patterns, championing platform and systems thinking to ensure cohesion and quality, • Act as a force multiplier by mentoring designers and helping teams raise their execution bar over time, • Co-lead with senior Product and Engineering leaders to influence product strategy and prioritization, • Improve how teams work together, proactively identifying gaps in execution, collaboration, or quality and helping teams course-correct, • Stay current on industry trends and emerging technologies (including AI), using that insight to raise the bar for CaptivateIQ’s product experiences, • Communicate clearly at the org and company level, including writing crisp documents that articulate vision, direction, and tradeoffsWhat you’ll Bring, • 12+ years of experience designing B2B SaaS products, ideally enterprise, platform, or systems-heavy software, • Demonstrated success leading company-critical, high-impact initiatives as an individual contributor, • Exceptional strength in UX, UI, system design, and interaction design, with a track record of setting quality standards others follow, • Deep product, domain, and business acumen, with the ability to influence strategy and connect design decisions to commercial outcomes, • Experience designing complex, data-heavy, workflow-driven systems at enterprise scale, • Proven ability to coach and elevate other design leaders, including senior- and Staff-level designers, • Comfort operating with high autonomy, navigating ambiguity, and creating clarity where none exists, • Exceptional written, verbal, and visual communication skills, with the presence and confidence to influence at the executive level, • Strong judgment, leadership presence, and ability to drive alignment and accountability without formal authorityWhy This Role Matters, • Incentive compensation is where business intent becomes reality, where complex rules directly affect how people are paid, how companies build trust, and how revenue teams stay motivated. As CaptivateIQ evolves rapidly and embraces increasingly sophisticated, AI-driven workflows, this space continues to grow in complexity and strategic importance., • As a Principal Product Designer, you’ll help define what’s next for this system, and for how powerful enterprise platforms should feel, scale, and evolve. Your work will shape the foundations of the product, set the quality bar for the organization, and influence how teams across CaptivateIQ design and build.Benefits, • Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents., • Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge., • Annual Stipends: Dedicated funds for your professional development and caretaking needs., • Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does., • Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future., • Premium Tools: The latest Apple hardware to empower you to do your best work., • Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.Notice to Prospective Candidates, • Only emails from @captivateiq.com should be trusted., • We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:, • Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc., • Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology., • Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ., • Ask candidates to make a payment in order to be considered for a position., • Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As a Director of Business Operations, you'll be the execution leader for Dialpad's pre-close revenue engine. This role owns forecast integrity, pipeline governance, deal inspection rigor, go-to-market readiness, and pre-sales capacity alignment across Enterprise, Mid-Market, Commercial, Small Business, Professional Services, and Solution Engineering. You will lead a team of Revenue Operations Managers and serve as the operational bridge between Sales, Product, Marketing, Product Marketing, and Executive leadership to ensure new initiatives translate into measurable revenue outcomes. You will be accountable for improving win rates, reducing late-stage slippage, and elevating operational discipline across the revenue organization. This is a highly visible role working directly with Sales, Solution Engineering, and executive leadership. This position reports to our VP of Revenue Operations and has the opportunity to be based in either our Austin or Tempe office. What you'll do • Own forecast methodology and inspection standards., • Improve forecast accuracy across segments., • Identify and address systemic forecasting gaps., • Strengthen executive confidence in revenue projections., • Operationalize new product launches within Sales motions., • Define pipeline visibility and inspection standards for new offerings., • Partner with Product to ensure launch readiness across segments., • Monitor adoption, attach rates, and early performance signals., • Serve as the RevOps lead in product interlock forums., • Establish structured pipeline councils across segments., • Enforce stage discipline and inspection standards., • Reduce late-stage slippage and improve conversion., • Elevate execution quality in complex and strategic deals., • Translate campaign objectives into measurable pipeline execution plans., • Ensure campaign performance is visible and inspectable., • Operationalize SPIFF mechanics in partnership with Revenue Performance & Governance., • Monitor incentive-driven behavior and flag unintended consequences., • Lead Revenue Operations support across:, • Upmarket (Enterprise, Mid-Market, Client Sales/Expansion), • Downmarket (Commercial & Small Business), • Channel & International, • Professional Services & Solution Engineering., • Establish structured feedback loops from Sales and SE., • Identify recurring friction points across processes, tools, and products., • Translate seller feedback into operational improvements., • Ensure insights are communicated clearly to Product and executive stakeholders., • Align SE capacity with pipeline demand., • Proactively manage capacity constraints impacting close rates., • 10–12+ years in Revenue Operations, Sales Strategy, or GTM Operations., • Experience supporting multi-segment SaaS organizations., • Deep expertise in enterprise deal cycles and pipeline mechanics., • Proven experience leading operational teams., • Strong executive presence with the ability to challenge constructively. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As a Sr. AI Solutions Architect you are the bridge between a sophisticated AI prototype and a mission-critical production environment. While our research teams build the "brains," you build the body and the nervous system. You will be responsible for taking autonomous, agentic AI systems and deploying them into complex customer infrastructures—ensuring they are scalable, secure, and rigorously "guarded" against unpredictable behavior. In this role, you will be the primary architect of AI behavior, responsible for transforming standard operating procedures (SOPs) into intelligent, automated workflows. You will not just be "using" AI; you will be "instructing" it—designing the logic, prompts, and integrations that allow our AI agents to operate seamlessly within our customers' technical ecosystems. What you'll do • Solutions Design: Ability to understand customer requirements quickly and accurately. Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions., • Requirements Translation: Conduct deep-dive discovery sessions with customers to translate business objectives and SOPs into structured technical instructions for AI Agents., • Prompt Engineering & Training: Design, test, and iterate on complex prompt architectures to ensure AI agents deliver high-accuracy outputs aligned with client brand voice and logic., • AI Consulting: Confidence to consult, not just replicate. Desire to build transformational solutions for customers that revamp the way they do business., • Stakeholder Management: Act as the technical face of the company during deployments, managing expectations and providing expert guidance in a fast-paced environment., • Production Integration: Lead the end-to-end deployment of Agentic AI workflows into customer environments. Author multi-step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework., • Guardrails & Safety: Develop and deploy systems and automated evaluation layers to monitor for hallucinations, bias, and security breaches., • Performance Optimization: Optimize your agents as part of the hypercare process with your customer post-integration. Provide baselines for KPIs like task containment rate, task success rate, and hallucinations., • Monitoring & Observability: Set up advanced tracking systems to provide customers with "Explainable AI" dashboards., • Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development.Skills you'll bring, • 5+ years of experience in a high-impact, customer-facing technical role such as Solutions Architect, Forward Deployed Engineering, Technical Consulting, MLOps, or Backend Engineering for SaaS/AI products., • Familiarity with LLMs and Generative AI, specifically how to apply them to real-world tasks., • Knowledge about using vector databases and orchestration frameworks (like LangChain or LlamaIndex) to build functional applications., • Proven experience in advanced prompt engineering techniques (Chain-of-Thought, Few-Shot, ReAct) and LLM orchestration., • Proven track record of deploying LLM-based applications at scale. Building agents to help in your personal life is a great start, but we want people who have proven to customers the value of AI., • Strong proficiency in working with APIs (REST, GraphQL) and specifically building/configuring MCP (Model Context Protocol) servers., • Hands-on experience integrating with enterprise platforms like Zendesk, Salesforce, or ServiceNow., • Proven ability to use Python or Node.js for scripting and building middleware or connectors., • Experience with fine-tuning of models for specific deployment constraints., • Unrivaled business acumen and the ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive., • Ability to take a 50-page PDF of business rules and distill detailed information into a logical flow-chart for an autonomous agent., • You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines., • Ability to explain complex AI concepts to non-technical stakeholders clearly and confidently., • An obsessive eye for detail—knowing that a single word change in a prompt can significantly alter AI behavior. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role A Sr. Client Account Executive, Enterprise at Dialpad is responsible for helping existing clients execute upgrades to their accounts, driving year-over-year revenue growth. This role's primary responsibility is to receive leads from the Client Sales team, create quotes, communicate with customers, and facilitate customers adding licenses to their accounts. This role's secondary responsibility is to manage a portfolio of existing Dialpad customer accounts where the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings. The CAE is a member of the Sales organization, will carry a revenue quota, and will report directly to their frontline sales leader. The CAE will be responsible for meeting or exceeding sales and revenue goals and objectives. What you'll do • Manage the full sales cycle for a dedicated portfolio of enterprise clients, collaborating closely with internal teams (Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing) and Dialpad Partners to drive customer base expansion., • Partner with fellow Enterprise CAEs to identify leads for upsell and cross-sell opportunities, develop compelling quotes, and maintain effective client communication., • Strategize account growth by crafting personalized account plans in alignment with monthly and quarterly sales objectives., • Foster strong relationships with customers to understand their strategic goals and anticipate expansion requirements., • Proactively generate leads and nurture a robust sales pipeline., • 7-10 years of sales experience in an ever-changing environment., • Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background., • Ability to communicate, present, and influence key stakeholders and decision-makers., • Experience providing timely and accurate forecasts to sales leadership., • Excellent time management and organizational skills with the ability to track numerous details., • 5 years of SaaS sales background strongly preferred; bonus points for UCaaS/CCaaS., • Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets)., • Curiosity: Ability to get to know your customers' business, internal teams, and processes., • Closing mindset: Get ahead of closing deals by asking closing questions early and often., • Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from., • High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment., • Organization: The key to success is execution. Our preferred candidate has outstanding organizational skills. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job DescriptionCaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management. About the RoleBehind every great software company is the team building it. We are an engineering team of multicultural, highly collaborative, fully distributed, humble learners. We pride ourselves on building best-in-class products powered by innovative technologies. You will be a crucial member of our Customer Data Engineering (CDE) team. The CDE team’s mission is to empowering customers to unlock the full potential of CaptivateIQ’s products by building and managing their custom data integrations. As an engineer on the CDE team, you’ll have the ability to make a significant impact on the the success of our customer’s product implementations. Job LocationThe candidate selected for this opportunity must reside near one of the following locations: Hybrid: Austin, TX RemoteRaleigh, NC Nashville, TN Toronto, Canada Responsibilities • Lead, inspire, and grow a distributed data engineering team, fostering a culture of high trust and psychological safety., • Develop engineering talent through effective coaching, mentorship, and performance management, with a focus on growing senior and staff-level engineers., • Own the end-to-end delivery and operational excellence of customer data integrations, ensuring they are reliable and secure at scale., • Design and implement customer data integrations using IPaaS platforms like Workato, Boomi, or MuleSoft., • Write and optimize advanced SQL (Snowflake) — including DDL, DML, CTEs, UDFs, and JSON transformations — to power analytics and automation., • Build and maintain software for orchestration of customer data integrations utilizing web APIs and IPaaS connectors to seamlessly exchange data between CaptivateIQ and our customers., • Ensure customer integrations are secure, testable, fault-tolerant, and designed for long-term maintainability., • Collaborate with Sales Engineering and Product during discovery and scoping to advise on technical feasibility and data architecture approaches., • Build relationships with product engineering to ensure scalability and management of our customer data integrations as customer usage grows., • Translate customer business needs into the technical requirements and solution.Requirements, • A strong (7+ years of experience) background in software and/or data engineering, • Proven experience working with data pipelines at scale and knowledge of data engineering technologies, such as Snowflake, • Strong proficiency in Python and SQL proficiency, • High sense of ownership and a strong growth mindset; you are a collaborative, humble learner who can thrive in a fast-paced environment.Nice to have, • You’ve previously operated in a customer facing role., • Experience configuring and troubleshooting SSO (SAML, OIDC) and SCIM provisioning across Okta, Entra (Azure AD), and OneLogin environments., • Hands-on experience with setting up modern data stacks (ETL, data warehouses, DBT, reverse ETL)Benefits:, • Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents., • Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge., • Annual Stipends: Dedicated funds for your professional development and caretaking needs., • Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does., • Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future., • Premium Tools: The latest Apple hardware to empower you to do your best work., • Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.Notice to Prospective Candidates:, • Only emails from @captivateiq.com should be trusted., • We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc., • Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology., • Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ., • Ask candidates to make a payment in order to be considered for a position., • Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc., • Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As a Senior Product Manager, you'll lead the strategy, roadmap, and delivery of our AI-powered contact center solution, Dialpad Support. From conception to launch, you'll work closely with Engineering and Design to develop capabilities that shape how Dialpad's customers provide services to their users (e.g., support, hotlines, etc.). By collaborating with marketing, sales, and CX, you'll drive adoption and engagement with your product, ultimately helping every business deliver world-class customer experiences. Dialpad powers modern, cloud-based omnichannel customer engagement through agent experiences, supervisor tools, routing, analytics, and quality management, all infused with AI at the core. Your work will help our customers realize measurable improvements in agent efficiency, customer satisfaction, and business scalability. This position reports to our Product Management VP and has the opportunity to be based in our Austin Office. What you'll do • Own product strategy and roadmap for the contact center business line, defining what to build, when to do it, and why it matters., • Develop a deep understanding of customer pain points and business opportunities across industries, segments, and geographies through research, data analysis, and direct engagement to inform and support your product decisions and guide prioritization., • Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales., • Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions for a product line used by thousands of agents and supervisors every day., • Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most., • Champion your product, both externally and internally, to generate excitement and ensure alignment, including customer briefings and roadmap discussions., • Approach your role with a growth mindset and a willingness to roll up your sleeves and solve problems as they arise., • Balance short-term customer asks with long-term platform scalability and architectural integrity., • 8+ years of experience building a B2B SaaS product., • Strong understanding of contact center workflows (agents, supervisors, routing, IVR, reporting, WFM, QA, or AI-driven capabilities)., • Proven ability to lead complex products with multiple stakeholders and dependencies., • Experience working closely with engineering teams on technically sophisticated systems (APIs, real-time systems, data pipelines)., • Fluency in AI systems and a passion for applying this technology both within the Dialpad product and to improve your daily work., • Data-driven mindset with the ability to define KPIs and make informed trade-offs., • Excellent communication skills — able to influence without authority and clearly articulate decisions., • Comfort operating in ambiguity and driving clarity in fast-evolving environments. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings. The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction. The CAE is ultimately responsible for ensuring our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad. This position reports to our RVP, Client Sales and has the opportunity to be based in our Austin Office. What you'll do • Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base., • Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics., • Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals., • Generate pipeline and drive an efficient sales process., • Achieve or exceed quarterly revenue goals., • Serve as a Dialpad expert and become a trusted advisor and resource for your customers., • 3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred., • Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background., • Ability to communicate, present, and influence key stakeholders and decision-makers., • Experience with solution selling techniques such as SPICED and/or MEDDICC., • Experience providing timely and accurate forecasts to sales leadership., • Excellent time management skills with the ability to track numerous details., • Willingness to travel to customer locations or events as needed., • SaaS sales background required, with bonus points for UCaaS/CCaaS. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role The Revenue Operations Manager – Upmarket owns operational execution, forecast integrity, and deal governance across Enterprise, Mid-Market, and Client Sales (expansion within existing customers). This role supports complex, high-ARR sales cycles and expansion motions where precision in pipeline management, deal inspection, and forecasting directly impacts revenue outcomes. This is a revenue execution role - not reporting support and not an embedded business partner. This position reports to our Director, Business Operations and has the opportunity to be based in our Austin, TX or Tempe, AZ offices. What you'll do • Define and enforce opportunity stage entry and exit criteria., • Establish deal inspection frameworks by segment and deal size., • Identify and eliminate:, • Poorly qualified pipeline., • Stalled or aging deals., • Inflated close dates and optimistic forecasts., • Create clear standards for when deals advance, reset, or exit the pipeline., • Own forecast methodology and call discipline across segments., • Standardize forecast categories (Commit, Best Case, Pipeline, etc.)., • Lead or co-lead weekly forecast calls with Sales leadership., • Track and surface forecast bias, slippage patterns, and risk signals., • Improve forecast accuracy, confidence, and consistency over time., • Design and run pipeline councils by segment., • Ensure pipeline reviews are:, • Forward-looking., • Decision-oriented., • Action-driven., • Equip Sales leaders with consistent inspection views that drive accountability., • Make pipeline hygiene a management habit, not a Rev Ops cleanup task., • Partner closely with:, • Revenue Intelligence & Analytics., • Systems and Data teams., • Translate execution issues into:, • Process improvements., • System enforcement., • Clear operating guidance., • Provide structured feedback into GTM strategy and planning., • Define and own the core pipeline and forecast KPIs, • Hold the organization accountable to:, • Stage-to-stage conversion., • Deal aging., • Forecast accuracy., • 7–10 years of total professional experience., • 4–6+ years in Sales Operations, Revenue Operations, or GTM Strategy., • Experience supporting Direct Sales Teams and/or Channel organizations., • SaaS experience strongly preferred., • Strong analytical mindset with the ability to turn data into decisions., • Comfortable working with ambiguity and building structure where none exists., • Excellent executive communication — written, verbal, and storytelling., • Ability to influence senior stakeholders without formal authority., • High ownership mentality: you see problems and fix them., • Detail-oriented but able to zoom out to the bigger picture., • Strong experience with Salesforce, Tableau, Outreach, Clay, Scratchpad, ZoomInfo., • Familiarity working alongside tools like Anaplan, routing platforms (Leandata), or forecasting tools (Clari). Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As a Sales Engineer, you'll own running demos and proofs of concept, including gathering success criteria, system configuration, admin training, user training, and troubleshooting. You'll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements. You'll possess an in-depth knowledge of Dialpad's products and services, relating this knowledge in a way that is understandable to non-technical customers. This position reports to our Manager, Sales Engineering - Partners, with preferred working hours dependent on the Sales team's location. This role will require 50% travel. Dialpad's Sales Engineers will contribute to our Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof-of-concept sessions. In this role, our Sales Engineers will help businesses solve complex communication problems that affect everyone around the world. Dialpad's Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success, and Support, as well as all levels of management on customer accounts. What You'll Do • Own product demonstrations and deliver high-touch proof of concepts., • Learn the many technical tools the Sales Engineering team uses to test network environments., • Complete a Sales Engineering Demo Certification., • Minimum 3 to 5 years of customer-facing experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in similar roles., • A technical curiosity and excitement about delivering a technology solution that makes work better., • Dabbles in scripting languages such as JavaScript and Python. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As the Program Manager, Revenue Systems, you'll be responsible for the strategy, roadmap, and cross-functional execution of Dialpad's Sales Tech stack. This role ensures that systems, tools, and integrations across Sales, Solution Engineering, and Channel are aligned, scalable, and driving measurable performance impact. You will operate at the intersection of Sales, RevOps, Marketing, IT, and Product to ensure our tech stack accelerates revenue execution — not slows it down. This position reports to our VP, Revenue Operations, and has the opportunity to be based in our Austin or Tempe offices. What you'll do • Define and maintain the Sales Technology roadmap., • Evaluate build vs. buy decisions., • Identify redundancies and eliminate tool sprawl., • Align tool investments to revenue priorities., • Lead end-to-end implementation of new sales tools., • Drive cross-functional alignment (Sales, SE, Marketing, IT)., • Establish clear project plans, timelines, and adoption metrics., • Ensure launches are operationally ready before go-live., • Establish an intake and prioritization process for tool requests., • Standardize workflows across tools (CRM, sequencing, call intelligence, forecasting, routing)., • Improve tool adoption and reduce workflow friction., • Drive continuous optimization based on seller feedback., • Ensure clean integration between Salesforce and adjacent tools., • Partner with the Systems team to maintain data consistency., • Reduce duplication and manual work across workflows., • Define KPIs for tool success and adoption., • Measure the business impact of tech investments., • 6–8+ years in Sales Operations, RevOps, GTM Systems, or Program Management., • Experience managing multi-tool Sales tech stacks in SaaS environments., • Strong understanding of CRM ecosystems (Salesforce preferred)., • Proven cross-functional program management experience., • Structured thinker with strong prioritization discipline., • Ability to balance governance with speed., • Experience supporting multi-segment sales teams (Enterprise to SMB)., • Familiarity with tools such as LeanData, CPQ, Salesforce, Clari, Clay, Scratchpad, Actively AI, Outreach, and Highspot. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As a Sales Engineer I at Dialpad, you'll be the technical heartbeat of our Sales team. Your job is to take our cutting-edge AI-powered communication platform and make it "click" for our customers. You don't need to be a career network engineer to start. We are looking for someone who is tech-curious, people-oriented, and ready to learn the "Brawn and Brains" of our global architecture. What You'll Do • The Master Storyteller: Lead 2-3 product demonstrations a day, showing small business owners how Dialpad solves their specific communication headaches., • The Pilot: Own the "Proof of Concept" phase, helping customers set up their first office phone systems and test out our industry-leading AI features., • The Trusted Advisor: Partner with Account Executives to answer technical questions and act as a bridge between the customer's needs and our technology., • The Student: Dive into our training program to become an expert in Dialpad's cutting-edge AI technology and cloud telephony, including learning how our unique infrastructure ensures high-quality calls globally., • 1-2 Years of People Experience: You've worked in a customer-facing role (Sales, Account Management, or Support) and you genuinely enjoy working with and helping people., • Technical Curiosity: You're the person your friends and family call when they can't get their Wi-Fi to work or want to know which phone to buy. You have a "tinkerer" mindset., • Communication Clarity: You can explain a complex idea (like why a phone call needs a "split-tunnel" VPN) in a way that your less-technical friends can easily understand., • Cloud Comfort: You are proficient with modern tools like Google Workspace or Microsoft 365 and understand why the world is moving to the cloud. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job DescriptionCaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management. About the RoleCaptivateIQ is seeking a Vice President of Customer Success to lead the next era of how our customers achieve value - across products, personas, and segments. This executive will own renewals, expansion, long-term retention, and value realization across Enterprise, Mid-Market, SMB, and Digital CS motions, guiding customers through a measurable Customer Value Journey that connects adoption to ROI and business impact. This leader will transform our Customer Success organization from an admin-centric model into a multi-stakeholder, multi-product value engine that strengthens adoption depth, broadens executive alignment, and drives durable expansion. The VP will architect the systems, leadership structure, and coaching culture required to scale CS to industry-leading performance, while ensuring our team operates with clarity, accountability, and commercial rigor. This is a role for a builder and coach - someone who has led Customer Success organizations through scale, complexity, and platform expansion, and who is energized by turning customer insight and product understanding into a clear path to 110%+ NDR. Job LocationThe candidate selected for this opportunity must reside near one of the following locations: Hybrid (in-office 3 days per week)- Austin, TX- Menlo Park, CARetention, Renewals & Customer Value Responsibilities • Own GRR, NDR, renewal forecast accuracy, and commercial discipline across all customer segments., • Build and execute the roadmap to achieve 110%+ NDR over 24 months through churn reduction, value-led renewals, and repeatable expansion motions., • Evolve the Customer Value Journey to ensure CSMs consistently guide customers from adoption to ROI realization to modernization., • Ensure success plans, QBRs, and executive reviews are anchored in ROI storytelling, multi-persona alignment, and cross-product value creation., • Personally lead renewal-critical conversations for strategic accounts and coach leaders through deal strategy, negotiation, and root-cause diagnosis.Team Leadership & Coaching Responsibilities, • Build and elevate a world-class CS leadership bench spanning Enterprise, Mid-Market, SMB, and Digital motions., • Create a coaching culture grounded in core competencies: strategic value orientation, stakeholder influence, product fluency, early risk detection, cross-functional orchestration, executive presence, and ownership mindset, • Redefine the CSM profile from reactive account management to consultative business leadership, equipping every team member to guide customers through adoption, ROI, and modernization phases., • Establish clear expectations, performance standards, and growth paths that raise organizational maturity and leadership accountability.Operational Excellence & Predictable Execution Responsibilities, • Redesign the CS operating model for scale and consistency, defining clear cadences, governance, and cross-functional workflows., • Partner with CS Operations to evolve health scoring, risk frameworks, and lifecycle analytics into predictive systems that identify issues before escalation., • Build dashboards and forecasting mechanisms that provide real-time visibility into adoption, health, and renewal pipelines., • Institutionalize disciplined hygiene around success planning, documentation, and risk management to drive repeatable execution across segments.Product Fluency & Strategic Influence Responsibilities, • Develop deep expertise in CaptivateIQ’s expanding multi-product platform, understanding how modules deliver value across Finance, Accounting, RevOps, Sales, and IT., • Translate customer insights into structured feedback loops that shape roadmap prioritization., • Partner with Product and Engineering to ensure new features directly advance customer outcomes tied to accuracy, efficiency, and visibility., • Serve as the internal voice connecting product evolution to customer value creation, ensuring every roadmap decision aligns with measurable outcomes.Customer Listening & Experience Improvement Responsibilities, • Maintain proactive executive engagement beyond escalations to understand workflows, friction points, and unmet needs., • Use customer insights to drive programmatic improvements in segmentation, enablement, onboarding, and value realization frameworks., • Ensure the customer voice is captured systematically and used as a strategic input into business planning and product strategy.Requirements, • 12+ years in post-sales or Customer Success leadership, including 5+ years leading multi-segment organizations in enterprise SaaS., • Direct ownership of renewals and expansion quotas with a track record of improving NDR, reducing churn, and driving commercial accountability., • Experience designing and scaling CS operating models, including digital/tech-touch, enterprise high-touch, and pooled MM/SMB motions., • Deep experience leading CS through multi-product expansion and building outcome-based customer engagement frameworks., • Strong operational acumen in forecasting, metrics, systems design, and risk management., • Executive presence with the ability to coach teams and influence C-suite customers through structured, value-centric storytelling., • Demonstrated success partnering across Product, Sales, and Services to deliver integrated customer outcomes., • Track record of building high-performing, empowered teams through clarity, accountability, and empathy.Benefits, • Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents., • Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge., • Annual Stipends: Dedicated funds for your professional development and caretaking needs., • Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does., • Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future., • Premium Tools: The latest Apple hardware to empower you to do your best work., • Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.Notice for Prospective Candidates, • Only emails from @captivateiq.com should be trusted.We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:, • Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc., • Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology., • Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ., • Ask candidates to make a payment in order to be considered for a position., • Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.

Job DescriptionCaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. About the Role CaptivateIQ's modeling engine is the computation core that powers every product - turning business models into real-time, trustworthy calculations at enterprise scale. We're looking for a Staff Software Engineer to set the technical strategy for the Modeling Platform team, which owns and evolves this universal computation engine as a single unified service. This is a strategic technical leadership role with multi-year scope. You'll evolve an established computation platform into a distributed architecture that scales from tens of millions to billions of records with real-time performance and deterministic accuracy. You'll make high-stakes technical decisions - horizontal scaling strategies, materialization approaches, storage engine tradeoffs - and be responsible for choices that affect product teams across the organization. As the technical anchor on the Modeling Platform team, you'll be a force multiplier who makes the entire team and broader engineering organization better - through design leadership, mentorship, and raising the engineering bar. You'll lead by influence across organizational boundaries, driving alignment between consuming product teams and the platform. You'll invest deeply in coaching and developing engineers toward senior and staff-level impact. Job Location The candidate selected for this opportunity must reside near one of the following locations: Hybrid (in-office 3 days per week)Austin, TX RemoteRaleigh, NC Nashville, TN Toronto, Canada Responsibilities • Set the multi-year technical strategy for the modeling platform, partnering with senior EPD leadership on long-term vision, • Architect distributed computation systems that scale horizontally with predictable SLAs, evolving from single-node to partitioned, parallel execution at enterprise scale, • Own technical decisions with organization-wide impact where the right answer is ambiguous or contested, • Drive operational excellence for mission-critical financial workloads: reliability, observability, graceful degradation, cost efficiency, and incident response, • Design platform APIs and SDKs consumed by multiple product teams, ensuring consistent behavior, strong contracts, and rapid feature adoption, • Be a force multiplier - elevate engineering capabilities across teams through design leadership, code review standards, architectural mentorship, and knowledge sharing that scales beyond your own direct contributions, • Invest deeply in coaching engineers, helping them grow in scope and develop toward senior and staff-level impactRequirements, • 8+ years of professional software engineering experience with progression into staff-level technical leadership, • Deep expertise in distributed systems and data-intensive architectures at scale, • Track record of operational excellence for mission-critical production systems, • Demonstrated force multiplier - elevates teams through mentorship, design leadership, and raising the technical bar, • Ability to set technical strategy across teams and make high-stakes decisions under ambiguityBonus, • Experience with Go and/or Python for backend systems, • Familiarity with columnar data formats (Apache Arrow, Parquet) and OLAP storage engines (ClickHouse, DuckDB, or similar), • Experience evolving monolithic systems into distributed architectures (partitioning, coordination, fault tolerance), • Background in computation engines, formula evaluation systems, spreadsheet engines, or financial modeling platforms, • Experience with materialization strategies, caching architectures, or change-data-capture systems, • Experience designing platform SDKs or APIs consumed by multiple product teams, • Experience building and scaling internal platforms or developer experience infrastructure, • Experience partnering with senior leadership to align technical direction with business objectives, • Experience at a B2B SaaS company during periods of significant growth or platform expansion, • Familiarity with sales performance management, incentive compensation, or adjacent enterprise domainsBenefits, • Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents., • Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge., • Annual Stipends: Dedicated funds for your professional development and caretaking needs., • Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does., • Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future., • Premium Tools: The latest Apple hardware to empower you to do your best work., • Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.Notice to Prospective Candidates, • Only emails from @captivateiq.com should be trusted., • We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc., • Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology., • Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ., • Ask candidates to make a payment in order to be considered for a position., • Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc., • Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As an Account Executive, Mid-Market, you'll own the complete sales process from start to finish. You'll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client. In addition, you'll help businesses solve complex communications problems felt by everyone around the world. Every business benefits from Dialpad. Dialpad's Mid-Market sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process. Dialpad's Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what's possible through the implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you'll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad! This position is based in Austin, TX, and reports to a Mid-Market Regional Vice President. What you'll do • Own the entire sales process, including converting leads into a workable pipeline., • Build strategic prospecting campaigns and sequencing to source your own opportunities., • Manage and close complex transactions involving multiple internal and external stakeholders., • 3-5 years of sales experience in an ever-changing environment., • Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Job Description About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As an Account Executive, Commercial, you'll own the complete sales process from start to finish. You'll work closely with Sales Managers and Sales Engineers to take a small business prospect to an active Dialpad client. In addition, you'll help businesses solve complex communication problems felt by everyone around the world. Dialpad's Account Executive, Commercial, will solve tangible client obstacles by redefining their definition of what's possible. In this role, you'll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad! Dialpad's Commercial Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers, and their peers to constantly improve the efficiency and effectiveness of the full sales process. This position reports to our RVP, Commercial Sales and is based in our Austin, TX office. What you'll do • Own the entire sales process, including working leads and generating pipeline., • Build talk tracks to align with specific client use cases., • 1-2+ years of full sales cycle experience in an ever-changing environment., • Experience in Salesforce, Outreach, Clari, & Highspot. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.