Trabajos network analyst en New York, New York - Page 3Crear alertas

Job Description General Summary We are currently seeking an experienced IT professional to handle desktop support incidents and service requests submitted by users across our organization. As a Service Desk Analyst, you will be responsible for installing and troubleshooting all hardware, software, and network related equipment. Though some work may be done remotely, there is a heavy emphasis on deskside and onsite support as issues assigned are escalated from our Level 1 call center. Essential Job Functions/Responsibilities: • Customer Satisfaction: Maintain high level of customer service by receiving and handling all tangible issues in a courteous professional manner., • Incident and Service Management: Handle assigned Service Desk incidents or service requests. Escalate and collaborate with our other internal IT groups such as Network, Infrastructure, and Applications accordingly., • Asset Management: Maintain inventory of computer equipment during the process flow of new hire, transfer or termination requests., • Knowledge Management: Actively participate in the development and documentation of the technical and public Knowledgebase and Training. Qualifications: • Bachelor’s degree in computer science or information systems., • 3-5 years minimum experience in a related IT position (Service Desk/Deskside Support, Systems Administrator, etc.), • Excellent customer service skills and ability to maintain a high level of customer satisfaction, • Outstanding verbal and written communication skills, • Strong knowledge of Windows operating system, • Strong knowledge in Microsoft Office 365 applications, • Strong knowledge in mobile platforms (Android and Apple iOS), • Knowledge of network hardware and concepts (switches, routers, TCP/IP, DNS, WAN, LAN, SMTP, SMB, VOIP), • Experience with Azure, Active Directory, Exchange, and Teams, • Experience using any kind of incident management systems (ServiceNow (preferred), BMC Footprints/Remedyforce, HEAT), • Experience with Citrix Workspace and supporting thin clients in a Citrix environment, • Familiarization with PC imaging and deployment processes (Image, Inventory, Deploy, User Orientation), • Experience working in a corporate environment including supporting C-level executives, • Experience managing or taking team lead on IT related projects, • Maintain a clean, neat, and organized environment in our offices, • Must be self-motivated and reliable

Job DescriptionJob Title: Technology Support Specialist / Helpdesk Analyst Location: New York City, NY Duration: 12+ Months Contract Role Summary: The Technology Support Specialists role is to provide computer and software-based technical support, systems analysis and administration, and information services in a multi-vendor/multi-solution environment. This role is responsible for supporting all client Offices around the globe. Duties include break/fix requests, network infrastructure, information security, procurement, vendor management, VOIP, AV technology and special projects to improve the efficiency of IIE Team Members. Essential Functions Job Duties: Setup, configure, and maintain PC hardware, software, and peripherals (phones, printers, etc.) in a multi-vendor (PC/Mac/Chrome) environment. Assist engineers with providing third level support, troubleshooting network and enterprise related issues. Research and recommend changes, upgrades, and advancements in technologies that support the Helpdesk and business goals. Develop, prepare, test and deploy workstation OS level images. Support and perform workstation and computer moves when required. Assist with ensuring the security of the corporate environment by managing and monitoring access control and anti-virus across different software and hardware packages. Ensure all support requests are well documented in the IT ticketing system, from the creation of the ticket to the successful resolution. Update, maintain and improve upon the IT knowledge base within the ticketing system. Maintain a daily log of work performed and submit reports and other paperwork as required. Assist with the creation and maintenance of processes and procedures for supporting cloud-based applications and platforms such as Office 365, Okta, Box, 8x8, etc. Coordinates all aspects of daily AV operations and service delivery including scheduling and maintaining operational readiness of the AV equipment. Provide level 2 support for Audio/Visual platforms. Interact professionally with clients exhibiting strong customer service skills. Track assets and inventory that has been distributed to end-users and ensure proper levels of inventory are available. Perform IT Procurement duties to include purchases, PO/Invoice, Vouchers, etc. This involves working directly with vendors, monitoring the status of open purchase orders, and resolving issues regarding PO to invoice discrepancies, returns, and quality issues with vendors. Knowledge, skills and abilities here: CompTIA and/or Microsoft certification required, such as A+, Network+, MCP, etc. Extensive experience with PC support, systems administration, inventory management, service desk and a variety of other software platforms Demonstrated experience with AD, O365, Wi-Fi, VoIP, networking fundamentals, video conferencing fundamentals, A/V (sound), and printing Minimum 5 years experience with multi-vendor (PC/Mac/Chrome) PC hardware, peripherals and mobile devices configuration/deployment/support Strong customer service, analytical, and problem-solving skills with the ability to multi-task Best Regards, Lokesh Vanjarapu Sr. Technical Recruiter | 732-515-7098 LinkedIn: linkedin.com/in/lokesh-vanjarapu-6b4649188

Job DescriptionITTConnect is seeking an IT Service Desk L2/L3 Analyst for a direct-hire full time position with a large financial institution. Position is hybrid: 3x a week onsite Job location: Midtown Manhattan This role is a combination of hands-on IT system administration and IT Service Desk L2/L3/Team leader, to ensure prompt resolution of incidents, adherence to service-level agreements (SLAs), and support of critical financial systems and end user computing while maintaining compliance and security standards. Key Responsibilities: System Administration (40%): • Administer, monitor, and maintain servers (Windows/Linux), networks, and cloud systems (e.g., AWS, Azure, Microsoft 365), • Manage Active Directory, Group Policy, DNS, DHCP, e-mail, M365, phone system, file servers, and other core services, • Maintain system security by implementing patches, updates, and backups, • Monitor system performance and troubleshoot issues and incidents to ensure high availability and reliability, • Assist with IT infrastructure projects including upgrades, migrations, and new deployments, • Maintain documentation of system configurations, procedures, and network diagrams, • Project management, • Management of local server room Service Desk Support (60%): • Supervise the day-to-day operations of the IT service desk to ensure efficient handling of support requests, • Ensure consistent documentation, classification, and resolution of tickets, with prioritization of high-impact financial systems, • Train and coach team members on compliance, security protocols, and customer service best practices, • Monitor KPIs and SLAs, generate reports, and provide recommendations for continuous improvement, • Act as the escalation point for complex or high-priority incidents, including those affecting financial transactions, trading platforms, or compliance systems, • Collaborate with system administrators, security, and application teams to ensure seamless support, • Assist in compliance audits by maintaining records and contributing to access control reviews and incident documentation, • Maintain and monitor virtual desktop environment including core financial applications, • Perform regular backups and support disaster recovery and business continuity planning, • Provide technical support for financial applications and trading systems Requirements • 12+ years of experience in IT Infrastructure / Service Desk, • 5+ years of experience in system administration and IT support roles, • Proficient with Windows OS, Microsoft 365, Active Directory, wi-fi and MS exchange, • Experience with cloud platforms such as Azure, or AWS, • Knowledge of networking concepts (TCP/IP, LAN/WAN, firewalls), • Experience with ticketing systems (e.g., Jira, ServiceNow), • Scripting experience (PowerShell, Bash), • Experience with virtualization platforms (VMware, Hyper-V), • Experience with virtual desktop infrastructure (VDI – e.g. Citrix), • Strong knowledge of ITSM tools (e.g., Jira) and ITIL practices, • Understanding of data privacy, regulatory requirements, and cybersecurity in finance, • May require after-hours or weekend work during system upgrades, maintenance or emergencies, • On-call responsibility for critical infrastructure issues, • Desirable experience working with banks / financial services, • Bachelor’s degree in Information Technology or related field

Job DescriptionWe are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis. This role is based in New York, New York, and offers an exciting opportunity to provide technical support and assistance to end users. The ideal candidate will excel in troubleshooting and resolving technical issues, ensuring smooth daily operations. Responsibilities: • Provide end-user support by addressing technical issues and resolving service desk tickets efficiently., • Troubleshoot and resolve problems related to Microsoft Windows 10 and other operating systems., • Manage and maintain Active Directory accounts, including password resets and user access., • Assist with basic troubleshooting of hardware, software, and network connectivity issues., • Configure and support multi-factor authentication systems such as Cisco Duo., • Document and track all support requests to ensure timely resolution and follow-up., • Collaborate with team members to identify recurring issues and implement solutions., • Deliver exceptional customer service while communicating technical solutions clearly to non-technical users., • Ensure all support activities comply with established company policies and procedures.• Proficiency in Active Directory management and user support., • Strong knowledge of Microsoft Windows 10 operating system., • Experience with basic troubleshooting of hardware, software, and network issues., • Familiarity with service desk ticketing systems and processes., • Knowledge of multi-factor authentication tools, such as Cisco Duo., • Excellent communication skills, with the ability to explain technical concepts to non-technical users., • Strong organizational skills and attention to detail., • Ability to work independently and collaboratively in a team environment.