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Job Description Cisco & Arista Network Cutover / Migration Engineer (Contract) Engagement Type * 6-month Full Time contract on 1099 or C2C * 100% Remote in the United States of America * Overnight and weekend work required based on customer maintenance windows Role Overview We are seeking an experienced Network Cutover / Migration Engineer to execute enterprise switch refresh and migration activities. This is a delivery-focused role where the Low Level Design (LLD) is already completed and validated. Engineers will strictly execute against approved designs, methods of procedure (MOPs), and runbooks. This role supports large-scale migrations from legacy Cisco switching platforms to newer Cisco hardware, along with Arista switch upgrades, in live production environments. Key Responsibilities * Execute network cutovers and migrations per approved LLD, MOPs, and runbooks * Perform switch refresh activities including: * Legacy Cisco switches to newer Cisco platforms * Arista 7280R2 to 7280R3 migrations * Support migration of approximately 400 switches, including: * 48-port SFP switches * 10Gb and 25Gb interfaces * Top-of-Rack (ToR) switches * Addition and validation of new uplinks * Small number of 30Gb switches * Conduct pre-cutover checks, live cutover execution, and post-cutover validation * Execute work during overnight and weekend maintenance windows * Follow formal change management and escalation procedures * Execute rollback plans when required * Document outcomes and report execution status Required Qualifications * Minimum 5 years of hands-on IT experience * Cisco certification required: * Active or previous CCNA, OR * Current or previous CCNP * Demonstrated experience performing network cutovers and migrations * Hands-on experience migrating from older Cisco switching hardware to newer Cisco platforms * Practical experience with Arista switching, including the 7280 series * Strong working knowledge of: * Layer 2 and Layer 3 switching * 10Gb and 25Gb SFP optics * Data center ToR architectures * Ability to execute detailed instructions with precision in production environments * Comfortable working independently in a remote delivery model Preferred (Nice to Have) * Experience with large-scale switch refresh programs (hundreds of devices) * Prior data center migration or enterprise network modernization projects * Familiarity with structured change management (CAB, MOPs, rollback procedures) Work Conditions * Remote position * Availability required for overnight and weekend cutovers * Schedule dictated by customer-approved maintenance windows Role Scope Clarification This role is execution-only: * No network design or architecture responsibilities * No LLD creation or modification * Focused on delivery, precision, and operational excellence Powered by JazzHR xXfX40iynB

Job Description Richardson, TX - Salary Range $85-$110K Job Brief The Sales Engineer is responsible for supporting sales teams by providing technical expertise across the full portfolio, including optical networking, advanced software solutions, and professional services. This role is critical in positioning capabilities, evaluating customer requirements, designing network architectures, sizing software solutions, performing product demonstrations, and building customer confidence throughout the sales cycle. Responsibilities • Collaborate with sales teams to position solutions effectively, including professional and managed services, • Assess customer requirements and design network architectures that meet technical and business objectives., • Size and configure solutions, including optical networks, Network Management Systems, and Prism® automation platform and associated services., • Deliver compelling product demonstrations for both hardware and software platforms., • Provide remote and onsite technical support during sales engagements., • Act as a trusted advisor to customers, ensuring proposed solutions – including align with their operational needs, • Work with a team in the planning, design, and operation of customer optical networks, • Work with sales teams to design and develop winning and profitable solutions, • Validate customer requests and requirements for network hardware, software, and functionality, • Participate in sales discussions over audio/web conference or in live meetings, • Lead and coordinate small to medium-scale network design projects, • Perform demonstrations or POC's over web conference or live meetings, • Win the confidence of colleagues and client prospects as an expert technical resource, • Assist sales in pricing, proposing, and SOW creation, • Interface with other departments regarding product development and implementation, • Provide timely project updates to internal engineering and project managers, • Communicate with vendors as may be required for installation, configuration, technical support, and purchasing issues, • Provide product, systems, and technical training to new and existing employees on an as-needed basis, • Conduct ongoing technology assessments, research new network-related products and features, and develop cost-effective recommendations and plans for optimizing the deployment process Requirements • Minimum of 3 years of relevant work experience, • Preferred candidates to have direct experience supporting or selling OEM optical/networking products., • Intermediate level knowledge of Optical Fiber Principles, including: optical fiber transmission, modes, attenuation, dispersion, and signal integrity, • Working knowledge of Layer 2/3 networking, including protocols such as OSPF, BGP, MPLS, and EVPN., • Basic understanding of Network Management Systems (LightRiver netFlex, Ciena Navigator, Cisco Prime, Nokia NSP, etc)., • Familiarity with network technologies, including IP/MPLS, SNMP, NetConf/YANG, and REST APIs, is preferred., • Troubleshooting Skills: Ability to identify and resolve issues in optical networks, including troubleshooting signal loss, dispersion, and other optical impairments., • Excellent organizational skills and attention to detail to ensure precision in network design and solution proposals., • Demonstrated experience supporting sales efforts with technical presentations and solution design, • Excellent written and verbal skills with the ability to explain technology topics to varied audiences., • Ability to accurately follow documented procedures, • Aptitude to learn new technologies as they are incorporated into the system, • Optical Networking: Intermediate-level knowledge of optical products and design principles; basic understanding of L2/L3 packet network services., • Software Solutions: Background in Network Management Systems and networking software, with the ability to position and demonstrate software capabilities., • Excellent communication and presentation skills to engage technical and business stakeholders., • Bachelor's degree in Electrical Engineering, Computer Science, or related field., • Optical vendor certifications (e.g., Ciena, Nokia)., • Experience with network automation platforms and SDN/NFV concepts, • Familiarity with multi-vendor optical environments and network lifecycle management.

Job Description Senior Network Engineer We are seeking a Senior Network Engineer who delivers reliability, performance, and security at enterprise scale — with Fortinet as the definitive firewall and SD-WAN platform. This role combines deep hands-on expertise with architectural influence and team mentorship. You will design, operate, and evolve hybrid networks spanning Fortinet, Meraki, and Azure, while serving as the highest escalation point for complex, business-critical network issues. This position is ideal for someone who thrives on solving difficult problems, leading by example, and ensuring the network is never a limiting factor for the business. Key Responsibilities Network Architecture & Engineering • Architect, deploy, and optimize secure, scalable network solutions across on-prem and cloud environments, with Fortinet as the standard firewall and SD-WAN platform., • Design and operate large-scale Fortinet SD-WAN, site-to-site VPN, routing, and segmentation strategies supporting 650+ connected locations., • Engineer and maintain Azure networking components including VNets, routing, NSGs, ExpressRoute, and Azure Firewall, contributing to long-term architectural roadmaps., • Ensure high availability, performance, and stability across all network locations., • Leverage FortiManager and FortiAnalyzer as primary management and visibility tools, alongside enterprise monitoring platforms such as LogicMonitor and SolarWinds., • Automate, standardize, and document repeatable network processes to reduce operational risk and manual effort., • Enforce enterprise security standards using Fortinet Security Fabric, segmentation, and zero-trust principles at the edge and core., • Own firewall policy design, VPN configurations, and SD-WAN routing in close partnership with Security and Cloud teams., • Mentor junior and mid-level network engineers, providing guidance on troubleshooting, documentation, and project execution., • Partner closely with Infrastructure, Cloud, and Security teams to ensure seamless integration and alignment., • Manage relationships with ISPs, carriers, and vendors for circuit delivery, troubleshooting, and escalations., • Support enterprise modernization efforts including Fortinet SD-WAN expansion, Azure network growth, and automation initiatives., • Lead network integration efforts for newly acquired locations with minimal disruption., • Reduce technical debt through standardization, documentation, and lifecycle management. Required Qualifications (Fortinet Is a Deal Breaker) • 10+ years of progressive network engineering experience in large enterprise environments., • Expert-level, hands-on experience with Fortinet FortiGate firewalls, including SD-WAN, VPNs, advanced routing, and security policy design (required)., • Proven experience operating FortiManager and FortiAnalyzer in production environments., • Solid experience with Meraki and Fortinet switching platforms., • Deep knowledge of Azure networking (VNets, NSGs, routing, ExpressRoute, Azure Firewall)., • Advanced troubleshooting skills, including packet capture and multi-vendor root cause analysis., • Experience with enterprise monitoring and configuration management tools (SolarWinds, LogicMonitor, etc.)., • Working knowledge of ITIL frameworks and structured change management., • Strong communication skills with the ability to translate complex technical concepts to non-technical stakeholders. Preferred Certifications • Fortinet NSE 5 or higher (strongly preferred), • Cisco CCNP (or higher), • Microsoft Certified: Azure Network Engineer Associate, • ITIL Foundation Key Competencies • Fortinet Authority: Recognized expert in FortiGate firewalls and SD-WAN design., • Resilient Problem Solver: Owns issues end-to-end until resolution., • Architect-Level Thinker: Designs networks that scale securely with the business., • Mentor & Collaborator: Elevates team capability through leadership and knowledge sharing., • Operational Excellence: Builds infrastructure that is stable, repeatable, and dependable., • Hands-On Expert: Comfortable diving deep into configurations, packet captures, and automation. Work Environment • Hybrid: Primarily remote with periodic on-site collaboration in Chicago or Dallas., • Travel: Up to 15% to data centers or shop locations., • Culture: Fast-paced, execution-focused, and committed to operational excellence.Company DescriptionRightStaff was recognized by INC 5000 as one of the fastest growing companies in the nation. RightStaff's unique process and approach to staffing has enabled us to provide services that far exceed our competitors in the areas of resource qualification, delivery and performance measurement. Voted Best Places to work in the Dallas/Fort Worth area. RightStaff is a nationwide IT solutions partner. We offer a full range of services, covering recruitment, project management, rollouts, project deployment, staffing, consulting services, and direct hire placement. RightStaff is continuing to grow our service offerings every year, offers excellent compensation, and a great opportunity for career growth.RightStaff was recognized by INC 5000 as one of the fastest growing companies in the nation. RightStaff's unique process and approach to staffing has enabled us to provide services that far exceed our competitors in the areas of resource qualification, delivery and performance measurement.\r\n\r\nVoted Best Places to work in the Dallas/Fort Worth area. RightStaff is a nationwide IT solutions partner. We offer a full range of services, covering recruitment, project management, rollouts, project deployment, staffing, consulting services, and direct hire placement. \r\n\r\nRightStaff is continuing to grow our service offerings every year, offers excellent compensation, and a great opportunity for career growth.

Job Description Join our team and help shape the future of connectivity indoors and outdoors. Together, let's push the boundaries of technology and advance sustainable networks worldwide. How You'll Help Us Connect the World: As an Applications Engineer Cabinets & Power Solutions, you will provide hands-on sales technical support for our Cabinets & Power portfolio, supporting carrier deployments. This role is highly field- and customer-facing, focused on training, deployment support, troubleshooting, and technical enablement to ensure successful implementation of solutions in live customer networks. You will work closely with Product Line Management (PLM), Technical Support, Sales, Engineering, installers, and end customers to support deployments, resolve issues, and provide field-driven feedback to improve products and processes. This role is based in Richardson, Texas, with up to 50% travel expected. You Will Make an Impact By: • Providing pre and post-sales technical support for Cabinets & Powersolutions during customer deployments and operational use, • Supporting carrier deploymentsthrough on-site and remote technical assistance, • Conducting customer and installer training sessions, both on-site and in classroom-style environments, • Supporting product demonstrations and technical overviews alongside Sales for customer engagements, • Assisting with customer trials and solution evaluations in coordination with Sales and Engineering, • Troubleshooting technical issues in the field, partnering closely with Technical Support and Engineering teams, • Reviewing system behavior, alarms, and field data to help diagnose and resolve issues, • Supporting Sales with technical input related to opportunities and customer requirements, • Assisting with competitive product reviews and technical comparisons, • Hands-on experience with Cabinets and DC Power systems in live network environments, • Strong field experience supporting deployments, installations, or operational troubleshooting, • Ability to work directly with installers, contractors, and carrier customers in high-visibility situations, • Strong written and verbal communication skills, • Comfortable delivering technical information to small groups and customer teams, • Have direct experience supporting carrier deployments, • Have worked in field engineering, deployment, installation, or technical support roles within wireless telecom, • Can review alarm history or system data to assist in diagnosing power or cabinet-related issues, • Are comfortable managing customer escalations with professionalism and patience, • Have experience working alongside Technical Support, Engineering, or Product teams, • Bring a background as a Field Engineer, Deployment Engineer, Installation Lead, Site Supervisor, or similar Why ANDREW? Explore exciting career opportunities at ANDREW, part of the Amphenol family. With a legacy of over 85 years in wireless innovation, we empower mobile operators and enterprises with cutting-edge solutions. ANDREW, an Amphenol company, is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. ANDREW offers the opportunity for career growth within a global organization. We believe that our company is unique in that every employee, regardless of his or her position, has the ability to positively impact the business. ANDREW is an "Equal Opportunity Employer" - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin For additional company information please visit our website at #LI-Hybrid

Job DescriptionDescription: As a Network Engineer II, you will be involved in designing, implementing, and maintaining FiberLight’s network infrastructure, working collaboratively with senior engineers and cross-functional teams. You will ensure the stability, security, and scalability of our network while gaining exposure to advanced routing protocols, network automation, and Layer 2 technologies. This role provides opportunities to take on increasing responsibility in telecommunications engineering projects. Key Responsibilities: · Contribute to the design, implementation, and management of network infrastructures. · Configure and troubleshoot routing protocols, including BGP, OSPF, and IS-IS. · Develop and maintain network automation scripts using Python and Ansible. · Use GitHub for version control and collaboration on network automation projects. · Conduct network performance analysis and implement optimizations. · Ensure network security and adherence to industry standards and compliance. · Document network designs, configurations, and operational procedures. · Provide guidance and support to junior engineers on technical tasks. · Help document network configurations, procedures, and basic designs. Requirements: · 5 years of relevant experience in networking or telecommunications. · Solid experience with BGP, OSPF, and IS-IS routing protocols. · Proficiency in Python and Ansible for network automation. · Experience with GitHub for version control and collaboration. · Strong understanding of Layer 2 networking technologies, including MPLS and EVPL. · Proven problem-solving and analytical skills. · Strong communication and interpersonal skills. · Bachelor’s degree in Computer Science, Information Technology, or a related field. · Hands-on experience with Cisco, Juniper, and other major network equipment manufacturers. · Relevant certifications (e.g., CCNP) are a plus. · Knowledge of network security practices and technologies. · Familiarity with cloud networking (AWS, Azure, GCP). · Experience with SDN (Software-Defined Networking) technologies is a plus. · Experience working with remote Technicians on site

Job DescriptionDescription: Position Overview The Senior Clinical Engineer will provide expert-level support to the Department of Veterans Affairs (VA) Veterans Health Administration (VHA). This position will ensure the safe, reliable, and effective operation of biomedical equipment across VHA medical centers and VISNs. The role requires deep expertise in biomedical engineering, clinical systems, medical device management, patient safety, and regulatory compliance. The Senior Clinical Engineer will serve as a subject matter expert, providing strategic guidance, program oversight, and technical support for field operations, program assessments, telehealth deployment, medical device recalls, and cybersecurity initiatives. Key Responsibilities • Provide expert guidance on Biomedical Engineering and HTM operations across VHA medical centers and VISNs., • Develop, review, and maintain Medical Equipment Management Plans (MEMPs), planned maintenance programs, and related policy documents to standardize operations and optimize patient safety., • Conduct program assessments for HTM operations, evaluating medical equipment performance, cybersecurity readiness, and compliance with regulatory requirements., • Support medical device incident investigations, hazard assessments, and recall management to ensure patient safety and adherence to VA, FDA, SMDA, and TJC standards., • Manage and advise on cybersecurity protocols for medical devices, including vulnerability management, network isolation architecture, patch management, and Authority to Operate (ATO) compliance., • Support telehealth technology deployment, site readiness, and sustainment across multiple VHA clinical programs (e.g., TeleCritical Care, TeleEEG)., • Assist in the development of strategic plans and communications, including executive-level briefings, field newsletters, workgroup facilitation, and conference support., • Provide guidance and mentorship to HTM personnel to enhance staff retention, recruitment, and professional development., • Collaborate with internal and external stakeholders, including HTM program leadership, field biomedical engineers, IT, and vendor partners, to implement and maintain best practices in biomedical engineering and HTM operations., • Master’s degree in Biomedical Engineering (BME) or related field., • Certification as a Clinical Engineer (CCE)., • 20+ years of hospital and healthcare experience maintaining and managing medical equipment programs., • 20+ years of experience collaborating with key stakeholders in healthcare and technical staff at various organizational levels., • 10+ years of experience leading incident investigations and developing national guidance for medical equipment safety., • Strong knowledge of computer-based medical systems, networking protocols, and information security as applied to medical technology., • Expertise in medical device recalls, hazard management, and patient safety protocols., • Comprehensive understanding of regulatory requirements, including FDA, VA directives, CLIA, CAP, TJC, and ISO standards., • Demonstrated ability to work with complex healthcare systems, including VHA and VISN operations., • Excellent written and verbal communication skills for executive briefings, technical reports, and field documentation., • Experience with telehealth technologies and remote monitoring devices., • Familiarity with risk management frameworks, cybersecurity protocols, and ATO processes., • VA facilities, Phronetik facilities, with optional remote work; travel to VA sites may be required., • Must comply with federal regulations and VA policies. Phronetik is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note on Contingent Employment This position is contingent upon contract award. Candidates selected for this role will be expected to confirm their intent to join the company upon successful contract award. Phronetik, as a small business government contractor, is unable to finalize employment until the contract is officially awarded. This ensures that all hiring aligns with federal requirements and contract needs.

Job Description Richardson, TX - Salary $110-$140K Job Brief The Senior Sales Engineer is a recognized expert in optical networking, advanced software solutions, and managed services. This senior-level role requires deep technical leadership, the ability to architect complex multi-vendor networks, and the experience to guide customers at an executive and engineering level throughout the full sales lifecycle. This includes positioning industry-leading capabilities in multi-vendor optical networking, network automation, lifecycle management, and managed services. This role is critical in positioning our capabilities, evaluating customer requirements, designing complex network architectures, sizing software solutions, performing product demonstrations, and building customer confidence throughout the sales cycle. Responsibilities • Serve as the primary technical authority for optical networking, software solutions, and managed services., • Lead technical strategy and solution development for high-value customer opportunities., • Own the technical direction and architecture of complex optical and software-driven network designs., • Collaborate with sales teams to position our solutions effectively, including professional and managed services, • Assess customer requirements and design network architectures that meet technical and business objectives., • Size and configure solutions, including optical networks, Network Management Systems, and Prism® automation platform and associated services., • Provide senior-level guidance on incorporating managed services into customer solutions., • Deliver compelling product demonstrations for both hardware and software platforms., • Provide remote and onsite technical support during sales engagements., • Act as a trusted advisor to customers, ensuring proposed solutions – including align with their operational needs., • Lead technical discussions with customers, translating business needs into technical solutions and guiding them through design decisions with clarity and confidence., • Act as a trusted advisor, offering unbiased consultation across multiple vendor solutions to ensure the best technical and business fit., • Take ownership of the planning, design, and operation of customer transport networks., • Work with sales teams to design and develop winning and profitable solutions, • Validate customer requests and requirements for network hardware, software, and functionality, • Participate in sales discussions over audio/web conference or in live meetings, • Lead and architect complex, multi-vendor optical network designs, ensuring alignment with customer technical, operational, and business strategies., • Develop compelling demonstrations or POC's and deliver over web conference or live meetings, • Drive solution strategy across optical transport, software automation platforms, and managed services to deliver end-to-end value., • Win the confidence of colleagues and client prospects as an expert technical resource, • Support sales in pricing, proposing, and SOW creation, • Interface with product, engineering, and implementation teams to ensure solution alignment., • Provide timely project updates to internal engineering and project managers, • Communicate with vendors as may be required for installation, configuration, technical support, and purchasing issues, • Provide product, systems, and technical training to new and existing employees on an as-needed basis., • Stay current with industry trends and emerging technologies to provide strategic guidance and innovative recommendations. Requirements • Minimum of 5 years of relevant work experience, • Preferred candidates to have direct experience supporting or selling OEM optical/networking products., • Proven ability to operate as a senior technical advisor for optical networking, software systems, and managed service offerings., • Demonstrated leadership in developing end-to-end architectures integrating optical transport, automation software, and service-based operational models., • Expert-level knowledge of Optical Fiber Principles, including optical fiber transmission, modes, attenuation, dispersion, and signal integrity, • Strong knowledge of Layer 2/3 networking, including protocols such as OSPF, BGP, MPLS, and EVPN., • Familiarity with network technologies, including IP/MPLS, SNMP, NetConf/YANG, and REST APIs, is preferred., • Troubleshooting Skills: Ability to identify and resolve issues in optical networks, including troubleshooting signal loss, dispersion, and other optical impairments., • Ability to influence customer technical strategy through expert-level consultation., • Excellent written and verbal skills with the ability to explain complex topics to varied audiences., • Excellent organizational skills and attention to detail to ensure precision in network design and solution proposals., • Demonstrated experience supporting sales efforts with technical presentations and solution design, • Ability to accurately follow documented procedures, • Aptitude to learn new technologies as they are incorporated into the system, • Optical Networking: Expert-level knowledge of optical products and design principles; fundamental understanding of L2/L3 packet network services., • Extensive experience designing and presenting complex network architectures to both technical and executive stakeholders., • Senior-level proficiency with Network Management Systems, automation platforms, and software-driven operational models., • Deep understanding of managed services frameworks, including operational workflows, SLAs, lifecycle management, and service economics., • Excellent communication and presentation skills to engage technical and business stakeholders., • 10+ years of experience in optical networking or advanced network architecture roles., • History of serving as a senior technical lead, principal engineer, or subject-matter expert (SME)., • Bachelor's degree in Electrical Engineering, Computer Science, or related field., • Optical vendor certifications (e.g., Ciena, Nokia)., • Experience with network automation platforms and SDN/NFV concepts, • Familiarity with multi-vendor optical environments and network lifecycle management.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Dallas, TX area (Richardson, TX) and they are in need of a IT Technical Support - Level 2+. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Manage projects from start to finish, • Have the ability to assist in these areas as well:, • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Working knowledge of PSA (ticketing) tools is a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job DescriptionDescription: Fairway Corp is a Morgan Stanley Capital Partners portfolio company and a leading provider of residential lawncare services, including weed control and fertilization, in addition to complementary services including irrigation, pest control and tree and shrub maintenance. We are currently seeking an experienced IT Support Engineer to join our team. An IT Support Engineer plays a crucial role in providing technical support to end-users within an organization. The primary responsibility is to address and resolve IT-related issues, ensuring that employees can effectively utilize technology resources. This role involves a combination of technical expertise, customer service skills, and problem-solving abilities. Looking for a team player with strong communication skills, good customer service and experience working closely with all facets of IT Operations to address issues. Location: Plano, TX Salary: 55,000 - 65,000 + Bonus Responsibilities • Respond to user inquiries and technical issues via phone, email, or in-person., • Diagnose and troubleshoot hardware, software, and network-related problems., • Guide users through step-by-step solutions and provide remote assistance when necessary., • Install, configure, and upgrade hardware and software components., • Perform routine maintenance tasks, such as system updates and patches., • Collaborate with other IT teams for more complex system changes., • Implement and enforce security protocols to safeguard information and systems., • Educate users on security best practices and assist in the remediation of security incidents., • Assist in the procurement process for IT hardware and software., • Maintain an inventory of IT assets and licenses., • Log and track support incidents using a ticketing system., • Prioritize and escalate issues based on their urgency and impact on business operations., • Ensure timely resolution of incidents and adherence to service level agreements (SLAs)., • Collaborate with other IT departments to address cross-functional issues., • Provide input on IT infrastructure improvements based on recurring problems., • Conduct user training sessions to enhance employees' IT literacy and self-help capabilities., • Bachelor’s degree in computer science, Information Technology, or a related field., • Previous experience in a helpdesk or technical support role is advantageous., • Proficiency in troubleshooting Windows and Mac operating systems, familiarity with hardware components, networking concepts, and experience with common office software.Requirements:

Job Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities • Address user tickets regarding hardware, software and networking, • Walk customers through installing applications and computer peripherals, • Ask targeted questions to diagnose problems, • Guide users with simple, step-by-step instructions, • Conduct remote troubleshooting, • Test alternative pathways until you resolve an issue, • Customize desktop applications to meet user needs, • Record technical issues and solutions in logs, • Direct unresolved issues to the next level of support personnel, • Follow up with clients to ensure their systems are functional, • Report customer feedback and potential product requests, • Help create technical documentation and manuals Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the Dallas, TX area (Richardson, TX)and they are in need of aIT Technical Support - Level 2+. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Manage projects from start to finish, • Have the ability to assist in these areas as well:, • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Working knowledge of PSA (ticketing) tools is aplus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

About the role Provide technical governance and assurance of complex solutions that span across multiple technical streams. This role has a network security focus. What you have • Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values., • Design and engineering of effective and scalable network systems and solutions, • Participate in evaluation, testing, selection, and deployment of foundational network elements for a network buildout, • Ensure that solutions adhere to defined standards and best practices and/or assist in the development of these standards and best practices., • Effectively design and communicate engineering solutions through detailed high- and low-level diagrams, • Routinely research, analyze, test, retest, and troubleshoot complex problems, • Able to work in a fast-paced environment, with strict deadlines, both as an individual contributor and team leader, • Proven experience in knowledge transfer, documentation and information sharing while staying abreast of new technology/technical areas, • Provide advanced technical experience for complex project work, including functional subsystem upgrades for mission-critical network devices and services as well as strategic upgrades to the network, • Design, plan, and implement complex networks, • Establish requirements, provide analysis for network and services specifications, network design, network partitioning, and network architecture definition, • Provide advanced expertise in the development of network test, validation, and integration plans on projects, and assurance of network integrity, • Engage with Solutioning and Sales teams as a subject matter expert during customer calls, • Ability to mentor junior engineers in advanced technology deployments, • Time management and the ability to multitask between several ongoing projects, • Assist with development of SoW and LoE documentation, • Travel as required for customer and vendor engagements, • Embrace and support Computacenter’s mission and core values. What you'll be doing • 10+ years of professional experience in large enterprise or carrier space, • Professional networking certifications a plus (i.e. CCNP/CCIE or equivalent), • Public cloud certifications a plus - Advanced Networking, Cloud Network Engineer, or equivalent, • Legally eligible to work in the United States, • Cisco ISE Experience with Wired / Wireless Deployments of wired 802.1x roll outs, TACACS+, upgrades of ISE deployments, and migrations of ISE. Experience with SDA, Trustsec, guest portal and other portal flows., • Palo Alto experience with Panorama and Palo Alto firewalls. Experience with migrations, upgrades, troubleshooting, and other efforts with Palo Alto firewalls and with Panorama. Site to site tunnel configuration, Security / NAT configuration, Global protect Configuration and MFA., • Cisco Secure Firewall (FTD) and ASA experience. Experience configuring and deploying FMC's virtually and physically. Site-to-site VPN, Remote Access VPN, and experience configuring Firepowers as both FTD’s associated with FMC and also with FDM. Experience with Cloud delivered FMC is a plus., • Experience with managing projects to include task delegations, documentation, risk management, and technical ownership., • Solid Understanding of the OSI model, routing and switching protocols, network security, IPv4 networking, subnetting, and operational experience, • Demonstrated confidence to deliver customer-facing discussions., • Excellent verbal articulation, written communications, • Hands-on technical skills, including ability to develop and conduct demonstrations What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind. About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.

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