Trabajos network engineer remote en Spokane, WashingtonCrear alertas

Job Description Engineer I/II/III Here at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of: Invest in Others, Embrace the Hustle, and the desire to Be Better. Our core focus is to Create Raving Fans every day. The Position: The System Engineer is a strategic technical position within Entre. This position is responsible for maintaining the design and integrity of customer’s IT systems, coordinating complex projects, and implementing IT solutions. Your daily duties will be assisting the service desk, handling escalation tickets and working on multiple small to medium IT projects. If you have a passion for customer service, enjoy solving the tough technical problems, designing exceptional solutions and have an eye for the details, then we have the position for you! Assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. May help perform system backups and recovery and install new software. Typically requires a high school diploma. Typically reports to Supervisor or Manager. A02-Intermediate-Senior: Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 3-7+ Years of related experience. Technical Requirements: -3-7+ years helpdesk/field-onsite technical support experience providing complete network to end point support services to small and medium sized businesses -Demonstrated understanding of data integrity, standard backup practices, and associated hardware/software solutions. Experience with Veeam and Acronis backups preferred -Windows Server (2008-2019) administration including spin-up, roll-out and management including but not limited to Active Directory, GPOs, Trusts, Print Servers, Application Servers, etc. -Build & maintain virtual environments such as Hyper-V, VMware, Veeam & Azure -Workstation operating systems e.g., MAC, Windows 7 and later -Workstation productivity/operations application administration e.g., Microsoft Office, QuickBooks, etc. -Network Security – Router/Firewall experience i.e. Cisco, Meraki, SonicWall, Sophos & Barracuda firewalls & wireless environments -Cloud Environment management e.g., AWS, Azure, etc. -Enterprise email systems e.g., Microsoft Exchange, Google Suite, etc. -Office 365 deployment and security Core Competencies/Skills: -Customer Service -Firewall Administration -Network Support -Network Troubleshooting -Server Administration -Server Virtualization -Solution Management -Technical Project Management -Telephone Skills/Etiquette -Wireless Network Management -Office 365 -Customer Support -Inquiry Research/Response -Issue Resolution -Problem Analysis -Software Installation -Software Troubleshooting -Solution Delivery -Systems Troubleshooting -IT Help Desk Software -Remote Support Software Job Responsibilities: -Provide both reactive and proactive support of desktop, server, and network issues for our clients. -Daily and accurate time entry accounting for at least 7.5 hours in the form of service ticket notes -Monthly billing should be at least 80% or more of a typical month of about 160 hours available. -Focused on lowering average response time and resolution times -Desire and enthusiasm for working primarily workstation tickets/issues daily, yet with the skill and experience to also troubleshoot and resolve Windows server, network switch and router tickets -Provide a high level of customer service with a positive attitude at all times -Work proactive and reactive issues (Client submitted or monitoring generated) remotely and onsite as needed within committed Service Level Agreements (SLA’s) -Pay close attention to detail while performing technically detailed tasks -Deals effectively with stressful situations focusing on the best outcome for the Client -Experience in a professional and consultative approach to your interaction with our external customers (i.e., honest, trustworthy, objective, competent) -Great communication skills—both verbal and written at a consulting level -Has a willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members -Articulate technical information clearly and simply to non-technical people -Assist or the ability to implement multiple small to large projects and act as the lead project engineer -Assist or step in as lead in customer on and off boarding's when required -Lead managed service offerings and cross train on other offerings as assigned -Self-motivated and is self-directed with the ability to work with minimal direction -Mentors new Engineers -Any other assigned duties Miscellaneous Requirements: -Will be required to document time on an hourly basis as assigned work is completed -Must be available for on call approximately one week every three months -Must be available occasionally on nights and weekends to perform off-hour maintenance and projects -Enter all work as service tickets into ConnectWise -Highly organized, self-motivated, and self-directed -Managed Services Platform experience a plus -Ability to create knowledge base articles and update customer documentation in IT Glue -Ability to lift 50+ pounds -Must be willing to travel for client onsite visits, some overnight stays will be required -Must have a valid driver’s license, insurance and reliable transportation -Legal authorization to work in the U.S. Experience: -Desktop Support: 3-7 years (Required) -Customer Service: 3-7 years (Required) -Windows Server support: 2-7 years (Required) -Firewall and Network Support: 1-7 years (Preferred) -MSP (Managed Services Provider) Experience: 2-7 years (Preferred) -Technical support in a production IT environment(s), preferably in multi-site environments: 4-7 years (Preferred) -Mac, ConnectWise, Automate/ScreenConnect, Sophos, SonicWall, Barracuda, Unifi, experience a plus -Managerial: Training-Knowledge (Partial), Evaluation (Partial), Supervision (Partial) & Process- Policies (Partial)

In this role, you’ll: - Review real-world data from deployed networks (logs, configurations, telemetry, event streams) - Label, classify, and analyze network behaviors, issues, and anomalies - Write scripts/tools to process, clean, and transform network data - Help define schemas and structure for

About Mercor’s talent network** Join our Full-Stack Engineer Expert Network to connect with leading AI labs and companies seeking Full-Stack Engineering expertise.This is an open application for future contract opportunities that match your background and interests.Once you complete your profile a

About Mercor’s talent network Join our DevOps / Platform Engineer Expert Network to connect with leading AI labs and companies seeking your expertise. About Mercor projects Experts in our network contribute to: - Training and evaluating AI models in DevOps / Platform Engineering - Creating tas

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About Mercor’s talent network Join our Frontend Engineer Expert Network to connect with leading AI labs and companies seeking your expertise. By applying, you're joining our Frontend Engineer talent network. About Mercor projects Experts in our network contribute to: - Training and evaluating

In this role, you’ll: - Review real-world data from deployed networks: logs, configs, telemetry, event streams - Label and classify network behaviors, issues, anomalies, and incident patterns - Help define schemas and structure for large-scale data pipelines that downstream ML models will train

About Mercor's Talent NetworkJoin our DevOps / Platform Engineer Expert Network to connect with leading AI labs and companies seeking your expertise. Expert ContributionsTraining and evaluating AI models in DevOps / Platform EngineeringCreating tasks and deliverables based on real-world scenariosPro

Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 4years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management), • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • MUST have worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Spokane, WA

Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management), • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • MUST have worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

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About Mercor’s talent network Join our Machine Learning Engineer Expert Network to connect with leading AI labs and companies seeking your expertise. About Mercor projects Experts in our network contribute to: - Training and evaluating AI models in Machine Learning Engineering - Creating tasks

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