Box Office Lead - BMG Orlando
4 days ago
Orlando
Job Description*Le poste étant situé aux États-Unis, la description de poste est disponible uniquement en anglais.* ________________________________________Box Office Lead – BMG Orlando Box OfficeFull-Time Position Blue Man Group Orlando is looking for a full-time Box Office Lead for the new production at ICON Park in Orlando, FL. Your RoleReporting to the Box Office Manager as the Box Office Lead, you will join a team of highly collaborative and dynamic personalities to provide exceptional service and support to our global customers and colleagues. Ensuring precise implementation of Blue Man Group’s code of conduct and guest experience standards. Essential Duties and ResponsibilitiesThis list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. The workplace environment can include the main theater, remote kiosks, and field/satellite locations when necessary. Guest Experience - Ability to work calmly under pressure while maintaining a professional appearance, being attentive and welcoming to special guests, guests with disabilities, groups, and sponsors;- Achieve maximum cleanliness and presentation of all Front of House (FOH) public areas and equipment;- Participate in FOH show call duties, be punctual, and be available to help in other FOH areas as needed;- Resolve guest complaints calmly and professionally and be knowledgeable about the show to share its story and uniqueness with guests. Administration and HR - Collaborate with the Box Office Manager and other department heads to train, schedule, supervise, and provide feedback to operational staff;- Manage local staff schedules, time sheets, and monitor service levels, addressing any issues or transgressions promptly;- Reconcile cash receipts, enter data, prepare deposits, and ensure accurate cash handling and control procedures, resolving discrepancies with team members;- Collaborate with IT to validate that all equipment and internet connections are fully functional and stable. Teamwork - Act as the main reference in the absence of the Box Office Manager, Support teammates, and learn all FOH positions including functioning as a ticketing agent when necessary;- Provide reports to IHQ teams and participate in implementing promotions and incentives across all FOH areas;- Create and manage daily/weekly cleaning and maintenance checklists, assign tasks, and validate completion;- Communicate with the Box Office Manager and other department heads to share best practices and carry out requested tasks. Pre-Show Preparations - Gain expert knowledge of Outbox Ticketing System and train staff to book tickets, offer recommendations, and handle customer issues;- Collect and share show schedules, production details, and ticketing prices with the team. Understand the ICON Park area, its procedures and support teams;- Work with the Box Office Manager and IHQ to validate pricing, promotions, and materials and maintain critical documents;- Review and manage ticket holds and allocations, ensure proper pricing and promotion configuration on Outbox Ticketing System. Show-Call Duties - Manage the “Hold and release” ticket inventory strategy, ensuring there is premium inventory availability and optimize ticket scaling and pricing;- Manage special packages such as VIP or Behind the Scenes tickets, releasing any unsold inventory to general sale;- Retrieve customer lists, ticketing manifests, and manage customer data;- Provide communication with the FOH and third-party teams, report customer feedback, and oversee emergency show cancellation procedures Marketing and PR Collaborations - Work with any marketing, PR, or admin teams to print and oversee the distribution of any complimentary tickets;- Along with the Box Office Manager, be a point of contact for any last-minute comp requests;- Manage any inventory of tickets sold external to BMG, ensuring that all unsold tickets are returned for sale in Outbox the day before the performance. QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Previous customer service, staff management, and cash handling experience in a ticketing, live entertainment, or similar work environment;- College degree in Business Administration or equivalent relevant work experience;- Knowledge of Outbox Ticketing System or other similar ticketing platform;- Availability to work varied shifts, including weekends and holidays;- Knowledge of first aid AED and CPR is a plus;- Fluency in English (written and spoken); additional languages, particularly Spanish and Portuguese are an asset;- Adhere to and promote all Occupational Safety and Health Administration (OSHA) regulations as they pertain to the safe operation of all elements related to the show; participate in all required health and safety classes and emergency rescue procedure training;- Ability to perform the essential functions of the job including, but not limited to: climbing, crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 50lbs, working with limited to no visibility. Ability to occasionally work outside in varied temperatures and conditions as well as varied light conditions and flashing lights. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;- Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one’s identity and work authorization. This is a full-time hourly position and has a Competitive Benefits package that includes Medical, Dental, Life Insurance, and 401K Plans. The compensation is location-specific, and compensation in other geographies may vary. Actual compensation within the pay range will be decided upon elements related, but not limited to: skills, prior relevant experience, and specific work location. Interested applicants should please apply with a resume and cover letter. This position starts tentatively in April/May 2026. Blue Man Group is a global entertainment phenomenon, known for its award-winning theatrical productions, iconic characters, and multiple creative explorations. Blue Man Group is owned and operated by Cirque du Soleil Entertainment Group. Blue Man Group performances are euphoric celebrations of human connection through art, music, comedy, and non-verbal communication. Since debuting at New York’s Astor Place Theatre in 1991, the live show has expanded to additional domestic residencies in Boston, Chicago, and Las Vegas, an international residency in Berlin, and multiple North American and World tours, reaching more than 35 million people worldwide. Blue Man Group is universally appealing to a broad range of age groups and cultural backgrounds, and continually injected with new music, fresh stories, custom instruments, and sensory stimulating graphics. Blue Man Group is committed to building a creative and dynamic workplace that celebrates individual differences and diversity and treats everyone with fairness and respect. BMG does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other category protected by federal, state, or local regulations. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.