Human Resources Representative 3
hace 2 días
Boise
Description • The contractor will serve as the operational hub for Leadership & Organizational Capability programs, supporting portfolio coordination, delivery readiness, schedule management, stakeholder engagement, reporting, and operational execution across the program portfolio, with primary responsibility for U.S.-based coordination and global support where required. Duties • A. Program Operations & Delivery Management Support, • Own and maintain the U.S. program delivery portfolio schedule as the operational source of truth, ensuring delivery readiness across facilitators, contractors, locations, resources, and key dependencies., • Coordinate with program owners, internal and external facilitators, contractors, Facilities, and site contacts to identify and confirm viable delivery dates., • Confirm facilitator, contractor, room, and resource availability before program dates are finalized, and proactively flag scheduling conflicts, capacity gaps, or unresolved dependencies., • Manage schedule changes, cancellations, facilitator substitutions, room changes, and calendar updates, ensuring stakeholders and participants receive timely communication., • Provide forward visibility of upcoming program deliveries and escalate risks or resource constraints requiring program-owner decisions., • Partner with Facilities and site teams to arrange room setup, equipment, materials, catering, and other delivery requirements., • Coordinate participant logistics, communications, materials, and day-of support to ensure a seamless learner experience., • Ensure operational readiness before and during in-person and virtual program delivery., • B. Participant and Learning Administration, • Manage participant enrollment, rosters, invitations, reminders, attendance records, and completion tracking., • Serve as the U.S. point of contact for participants requiring support with Workday enrollment, transfers, or withdrawals., • Maintain accurate participant information across relevant learning and program systems., • Respond to routine participant questions and direct more complex matters to the appropriate program owner., • C. Program Materials, • Coordinate the printing, inventory, shipping, and distribution of program materials within the U.S. and globally, as required., • Maintain oversight of U.S. printed materials and coordinate replenishment based on upcoming program needs., • Work with facilitators, vendors, and regional contacts to confirm that materials are available before delivery., • D. Vendor Administration, • Coordinate administrative activities involving program vendors., • Support purchase requests, purchase orders, invoice processing, and payment follow-up., • Maintain relevant vendor documentation and operational records., • Track outstanding administrative actions and escalate delays or issues to the appropriate internal owner., • G. External Platform Administration, • Administer participant uploads to the LeaderFactor dashboard twice weekly., • Administer participant uploads to the FranklinCovey dashboard weekly., • Maintain relevant records and address routine platform administration questions., • Escalate technical or program-related issues to the appropriate internal or vendor contact., • Perform these responsibilities subject to the contractor receiving the required system and administrator access., • H. Reporting and Data Support, • Produce and maintain routine reports related to enrollment, attendance, completion, and program reach., • Retrieve and consolidate information from approved reporting sources, including Workday and Power BI, where access is provided., • Maintain feedback data and other operational records required for program reporting., • Partner with the appropriate team members as reporting processes become more automated or AI-enabled. Key Deliverables • A current, forward-looking delivery calendar showing program dates, delivery format, locations, assigned facilitators, contractor availability, room status, and unresolved scheduling risks., • Accurate and current program rosters, enrollment records, and attendance data., • Timely program invitations, reminders, and participant communications., • Confirmed rooms, facilities arrangements, materials, and logistics for U.S. program delivery., • Timely participant uploads to designated external platforms., • Maintained operational trackers, shared resources, and program documentation., • Routine program participation and completion reports., • Timely coordination of purchase requests, invoices, and vendor administration., • Consistent monitoring and routing of shared inbox inquiries or service requests., • Administrative support for coaching activities where ownership remains with the team. Requirements • Demonstrated experience in program operations, learning operations, project coordination, or a comparable operational support role, preferably within a global organization., • Strong organizational and planning skills, with the ability to manage multiple priorities, schedules, stakeholders, and deadlines simultaneously., • Proven ability to coordinate complex activities across facilitators, vendors, participants, and business stakeholders., • Experience maintaining operational records, schedules, trackers, reports, and program documentation with a high degree of accuracy and attention to detail., • Strong written and verbal communication skills, with the ability to work effectively across functions, regions, and levels of the organization., • Ability to identify operational risks, scheduling conflicts, resource constraints, and unresolved dependencies, and proactively escalate issues for resolution., • Proficiency with Microsoft 365 applications, including Outlook, Teams, Excel, PowerPoint, and SharePoint, Power BI., • Ability to work independently, exercise sound judgment, and deliver high-quality support in a fast-paced environment. Compensation • $30 – 35/hr W—2 Req ID • JP 8621