Front Desk Representative - Cohesive Massage Therapy
15 days ago
Vancouver
Job DescriptionBenefits: • 401(k), • Competitive salary, • Competitive salary, • Flexible Schedule, • Great work-life balance, • Paid time off, • Ongoing training Key Responsibilities: • Greet customers as they arrive, providing a warm and friendly welcome., • Rebook appointments and manage client schedules to maximize office flow., • Answer phone calls promptly and professionally, assisting with inquiries and appointment scheduling., • Collect payment information and process transactions accurately., • Provide 5-star, white glove service to all clients, ensuring their needs are met in a courteous manner., • Understand and explain lymphatic massages and other treatments to clients as needed., • Follow protocols and instructions meticulously to maintain clinic standards., • Maintain great communication with colleagues to ensure efficient office operations., • Conduct client outreach to keep schedules full and foster strong relationships with patients., • Assist with treatments as required, demonstrating attention to detail and a willingness to learn., • Available some Saturdays as needed to support clinic operations., • Assist clients with paperwork, including consent forms, • Maintain a clean and inviting environment, • Provide general customer service and attend to the needs of customers throughout their servicesQualifications:, • Excellent communication skills, both verbal and written., • Strong computer skills and proficiency in scheduling software., • Ability to multitask and prioritize tasks effectively., • Cheerful disposition and a passion for customer service., • Strong management skills to oversee office flow and ensure all protocols are adhered to., • Detail-oriented with a focus on providing exceptional care to clients., • Two or more years of experience as a receptionist or similar role is preferred, • Excellent communication skills with a commitment to customer service, • Strong work ethic and positive attitude, • Excellent multi-tasking skillsJoin our dedicated team and help us provide outstanding service to our clients! If you are a motivated individual with a passion for customer care, we would love to hear from you.