Deputy Chief Information Officer (Information Systems Manager III)
hace 3 días
Portland
This position is exempt from Civil Service and is an "At Will" position. It serves at the discretion of the hiring authority, subject to the City of Portland Human Resources Administrative Rules and the Portland City Charter and Code. Job Appointment: Full-Time, At-will Work Schedule: Monday - Friday, 8am - 5pm, Work hours will vary to meet business needs. Alternate schedules may be available, but the typical work schedule is Monday through Friday, with occasional after-hours work required to support critical projects or address system issues. Work Location: This is a manager/supervisor position. All City of Portland manager and supervisor positions are expected to report to their worksites full time. In-person work will be conducted at The Portland Building, 1120 SW 5th Avenue, Portland, OR, 97204. Remote workdays remain an option, to accommodate travel, or occasionally focus on major work projects. Remote work must be performed within Oregon or Washington. Benefit: Please check our benefits tab for an overview of benefits for this position Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential for qualifying employees. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a resume and a cover letter. Position Summary: The Deputy Chief Information Officer (DCIO/Information Systems Manager III) will report directly to the Chief Information Officer/Director in the City of Portland’s Bureau of Technology Services (BTS). BTS is embedded within the City Operations Service Area. The DCIO will lead a team of more than 120 professionals and will help to manage a fiscal year 2025-2026 budget of nearly $144 million. The Deputy Chief Information Officer currently oversees citywide application and digital services delivery and development, technology support services, technology project delivery, and business relationship management in support of a dynamically changing City. The DCIO collaborates with the CIO and the BTS Leadership Team to develop and implement strategic direction for all IT systems and infrastructure used by the City of Portland. Through the implementation of a recently adopted technology roadmap, the DCIO oversees the delivery of technology services and service delivery structures that drive the organization's digital transformation. The DCIO aligns IT strategies with business objectives and community outcomes to foster innovation, operational excellence, and continuous improvement while maintaining a secure and compliant IT environment. Responsibilities will be broad in scope and allow for a high degree of policy, program, and administrative discretion. Essential Functions of the Deputy Chief Information Officer Include: • Inclusive Leadership - Provide leadership to attract, develop, and retain diverse, highly competent, service-oriented staff that support the City's mission, goals, and core values. Recognize the value and importance of a diverse and inclusive workforce and create a respectful environment reflective of living and working in a multicultural society., • Lead Complex Technology Service Operations – Provide direction and expertise to Division Managers and staff in the effective daily delivery of complex, essential, secure, and resilient technology applications, support, and project delivery services. Provide vision, direction, expectations, and transparency in delivering quality, reliable, and innovative technologies to meet citywide needs., • Champion Digital Transformation and Change Management – Support innovation and lead organizational change and process improvement initiatives to ensure the successful adoption of services, delivery structures, and technologies in alignment with the technology roadmap and the City’s strategic direction. Foster a culture that supports the human side of our digital and service delivery transformation journey., • Collaborative Partnership – Establish and maintain trusted and effective working relationships with IT staff, bureau representatives, and City leaders to negotiate and manage the strategy, operational plans, and resources needed to achieve technology service outcomes. Serve as a key representative of the City and Bureau of Technology Services by engaging with stakeholders and jurisdictional partners, providing strategic technology recommendations to the CIO and City leadership., • Deliver Service Level Agreements – Understand the business needs of multiple customers and negotiate service level agreements that balance fulfillment of those needs with considerations of broader organizational, business, legal, and financial issues and requirements. Define key performance indicators (KPIs) and ensure service level agreement (SLA) success metrics are consistently met., • Budget and Financial Expertise – Demonstrate expertise in the development and administration of operating and capital budgets in alignment with service delivery and strategy. Demonstrated experience should include cost recovery methodology development, resource forecasting, expenditure authorization, executing strategic investments, and ongoing financial monitoring. For more information, please visit the Bureau of Technology Services website. Virtual Zoom Meet & Greet Opportunity Come meet the hiring manager and the senior recruiter! We'll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position. September 2, 2025 12:00 PM Pacific Time (US and Canada) Join Zoom Meeting Meeting ID: 897 0701 8737 *Please note: AI Notetaking apps will not be allowed into virtual sessions hosted by the Bureau of Human Resources Recruitment Team. If you need accommodations as defined by the American Disabilities Act, then please contact the Recruiter for assistance. Have a question? Contact Information: TroyLynn Craft Senior Recruiter The following minimum qualifications are required for this position: • Six (6) years of progressively responsible experience in managing complex IT operations, service delivery, and enterprise-level systems in a large, multifaceted organization, preferably in the public sector., • Experience developing and implementing strategic and operational plans, policy frameworks, and organizational change management strategies that align IT service delivery with organizational goals in an organization that manages many business lines., • Experience developing, managing, and administering large-scale budgets, including cost recovery models, forecasting, resource allocation, and mid-year adjustments in alignment with programmatic priorities and operational needs., • Experience creating and maintaining equitable and inclusive workplace practices, including recruiting, developing, retaining, and directly managing a diverse, culturally competent team of 10 or more while fostering a respectful and service-oriented environment., • Experience building and maintaining trusted relationships with internal and external stakeholders – from line staff, to executives, to community members - while effectively communicating complex technical concepts and recommendations in accessible terms and managing service delivery expectations., • Knowledge of relevant federal, state, and local laws, policies, and ordinances impacting technology and technology service delivery, cybersecurity, data environments, and digital accessibility, with the ability to analyze and ensure compliance across a broad portfolio of services and systems.Applicant must also: Required Application Materials: • Cover letter: Details are key! The city uses a merit-based system, so your cover letter should be thorough and specifically address each qualification listed in the "To Qualify" section of the job announcement. Your cover letter can exceed one page, to ensure you are able to provide the detailed information for every qualification. Follow the instructions, as a subject matter expert will be evaluating your details to confirm that you meet the minimum requirements., • Resume, • If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc.) by the closing date of the recruitment.Application Tips:, • Your cover letter can exceed one page, to ensure you are able to provide the detailed information for every qualification. A subject matter expert will be evaluating your details to confirm that you meet the minimum requirements., • When it comes to crafting application materials, you can use AI as an editing tool, but it should not be the primary author. Your documents need to accurately reflect your experiences, qualifications, and career path as laid out in your resume. When AI generates entire cover letters there is a risk of producing content that seems generic, inconsistent, or misleading., • Your résumé should support the details described in your cover letter., • How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience., • Do not attach any additional documents., • Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment., • All applications must be submitted via the City's online application process., • E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of September 15, 2025, • An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%., • Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification., • You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information., • Additional evaluation may be required prior to establishment of the eligible list and/or final selection.Step 3: Establishment of Eligible List: Week of September 22, 2025, • Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.Step 4: Selection (Interview): October, • Hiring bureau will review and select candidates for an interview., • Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.Step 5: Offer of Employment: Step 6: Start Date • City of Portland Core Values, • Recruitment Process - Work Status, • Equal Employment Opportunity, • Veteran Preference, • ADA, Pregnancy, and Religious Accommodations An Equal Opportunity / Affirmative Action Employer Compensation details: 160784-233729.6 Yearly Salary PI419d3d2f5760-25405-38384381