IT Services Administrator
hace 2 días
Portland
Job DescriptionIT Services Administrator - Remote This Jobot Job is hosted by: Melanie Courtney Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $55,000 - $65,000 per year A bit about us: Our client was established to bring together industry-leading residential and commercial HVAC, electrical, and plumbing companies. Why join us? Health, Vision, and Dental Insurance, Voluntary Life and AD&D, 401K with up to a 4% employer match, Paid holidays, vacation, and sick leave Job Details Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in fast-paced environments and enjoy working with new technology? If so, we have the perfect opportunity for you! We are looking for an IT Services Administrator II to help provide comprehensive IT administration and support to ensure the seamless operation of our IT systems. This role requires proficiency in Level 2/3 support, desktop support, mobile device management (MDM), mobile security, cybersecurity, Microsoft Azure and Entra services, asset management, and a strong understanding of networking. The IT Services Administrator II will troubleshoot complex technical issues, mentor and collaborate with other, account administration and help support user issues. This is a remote/hybrid role, primarily involving remote work. However, candidates must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis. While these visits may be infrequent, the ability to promptly address on-site requirements is essential. 1.1Responsibilities • Provide technical support for hardware, software, and networking issues across servers, desktops, laptops, and mobile devices., • Support local/remote network systems, including Ubiquiti, and manage Intune/Entra, Microsoft Teams, and Exchange., • Conduct regular security audits and risk assessments., • Respond to and manage cybersecurity incidents., • Conduct desktop support, including installations, upgrades, and patch management., • Support mobile devices like iOS or Android tablets or phones, including Mobile Device Management (MDM) solutions., • Coordinate and administer Entra (Azure) directory services, user authentication and privileges, across multiple tenants, • Provide support for Office 365, including SharePoint and OneDrive., • Support of low-code Microsoft PowerApps and/or Power Automate., • Support of Microsoft M365 Copilot, ChatGPT for Business, and other agentic AI services, • Document and track support requests, ensuring timely resolution., • Coordinate and manage IT incident response, ensuring timely resolution and documentation of incidents., • Adheer to IT change management processes to ensure smooth transitions and minimal disruption to services., • Help support disaster recovery plans to ensure business continuity in case of major IT failures., • Assist with asset management, ensuring accurate tracking, deployment, and lifecycle management of IT equipment., • Document processes, procedures, and resolutions to ensure knowledge sharing and continuity., • Participate in an on-call rotation to provide timely support and resolution of issues as they arise., • Mentor and guide team members, providing support as needed., • Collaborate with others to implement and maintain IT policies and security protocols., • Coordinate with external vendors and service providers to ensure quality and timely IT support and service delivery., • 3+ years in an IT Support role, with Level 2 or 3 support experience., • Strong understanding of networking, server administration, and cloud platforms like Azure., • Strong knowledge of Microsoft Teams, Exchange, Office 365 administration and Intune/Entra or Active Directory., • Hands-On experience with MDM tools such as Intune, Kandji, Jamf, or AirWatch., • Understanding of networking concepts such as DNS, DHCP, VLANs, and VPNs., • Knowledge of local network systems, particularly Ubiquiti., • Experience with Datto RMM or similar support tools and ITSM suites like Kaseya 365, including CMDB tools like IT Glue., • Proficiency with Windows environments, macOS a plus., • Experience with managed cybersecurity platforms and EDR (endpoint protection, detection, and response) solutions., • Strong problem-solving skills and a keen attention to detail., • Strong organizational skills and attention to detail., • Strong interpersonal skills: such as telephony skills, communication skills, active listening, and customer care., • Strong ability to provide a high level of support with a customer-first attitude., • Strong ability to analyze information and use logic and process to address work-related issues and problems., • Ability to seek out opportunities to increase internal user satisfaction and deepen client relationships., • Ability to multi-task and prioritize workload., • Ability to meet deadlines., • Maintain and secure sensitive/confidential information., • Ability to work proficiently with Microsoft Word, PowerPoint, Outlook, and Excel., • Average manual dexterity work using a PC, phone, sorting, filing, and other office machines., • Primarily sedentary work in a general home or office environment, • Ability to communicate and exchange information, • Ability to comprehend and interpret documents and data, • Requires occasional standing, walking, lifting, and moving objects (up to 50 lbs.), • Requires manual dexterity to use computer, telephone, and peripherals, • May be required to work extended hours for special business needs, • Ability to work in the office or on site as required, • CompTIA A+, • CompTIA Network+, • CompTIA Security+, • Microsoft Certified: Security, Compliance, and Identity Fundamentals, • Microsoft 365 Certified: Fundamentals certifications, • Microsoft Certified: Modern Desktop Administrator Associate, • Microsoft 365 Certified: Modern Desktop Administrator Associate, • Microsoft 365 Certified: Messaging Administrator Associate, • Microsoft Certified: Windows Virtual Desktop Specialty, • Microsoft Certified: Security Operations Analyst Associate, • Microsoft 365 Certified: Security Administrator Associate, • Microsoft Certified: Information Protection Administrator Associate, • Microsoft 365 Certified: Enterprise Administrator Expert, • Microsoft 365 Certified: Teams Administrator Associate, • MCP (Microsoft Certified Professional), • MCSE (Microsoft Certified Systems Engineer), • Minimum 3 years’ experience troubleshooting software and hardware issues, including desktops and laptops, with a strong background in IT infrastructure, systems engineering, network, and project management., • Experience with installation, configuration, security patching, and troubleshooting of MS Windows OS., • Proficiency in Microsoft technologies, including but not limited to Active Directory (AD), Entra, Intune, and MECM/SCCM., • Experience with scripting and deploying services using PowerShell., • Understanding of application packaging and delivery., • Knowledge of Modern Desktop Administration (deploying, configuring, securing, managing, and monitoring devices and client applications in an enterprise environment)., • Understanding of network security principles and practices, including VPNs, encryption, and intrusion detection/prevention systems., • Experience with security patch management and vulnerability assessments., • Excellent communication and verbal skills, as well as business acumen. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. 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