Director Of Restaurant Operations
12 days ago
Portland
Job Description EMPLOYER: Beau Delicious! International, LLC dba Café Yumm! Position Title: Director of Restaurant Operations Reports To: President Classification: Full-Time, Salaried FLSA Status: Exempt Department: Operations: Restaurants Job Description SCOPE OF CONTRIBUTION AND RESPONSIBILITY The Director of Restaurant Operations plays a pivotal role in driving Café Yumm!’s Mission by providing superior restaurant management services at all company owned restaurant locations. This position requires a unique combination of leadership, operational expertise, and strategic thinking to ensure smooth day-to-day operations and long-term growth. All Team Members must be familiar with and follow to the best of their ability the Mission Statement and Statement of Core Values. ESSENTIAL FUNCTIONS • Provide visible leadership and inspire and motivate teams, create a positive work culture, and set clear expectations. Effective leadership fosters engagement, accountability, and high performance across all restaurant locations., • Understanding customer preferences and delivering exceptional experiences is crucial. Champion guest satisfaction and be attentive to feedback and trends., • Attain the financial objectives of the restaurants through effective management of people, product, and guest services, including a focus on the revenue, expense, and profit components., • Develop and implement the strategic direction to ensure that financial goals are met, including revenue, costs, and profits. Embrace change, adjust strategies quickly, and remain calm under pressure., • Manage and follow up on daily operations. Analyze the external and internal factors to determine where improvements may be made and how to implement those improvements., • Ensure throughput and follow-up. Communicate with urgency and professionalism., • Proactively develop team members to ensure consistency for growth within the company., • Collaborate with Training and Development to ensure that effective training practices and tools are being used in the restaurants to ensure consistent guest services and food., • Assist Area Managers, Restaurant Managers, and Assistant Managers to ensure the smooth and efficient operations of restaurants., • Support, reinforce, and align decisions with Café Yumm! Purpose, Mission, and Core Values., • Perform all other duties as assigned. EDUCATION, TRAINING, AND EXPERIENCE • Bachelor’s degree, preferably in a business field., • 5 years of experience as a regional or area manager., • Strong knowledge of restaurant operations, including food safety, inventory management, scheduling, and cost control. The director should optimize processes to maximize efficiency and profitability., • Understanding profit and loss statements, budgeting, forecasting, and analyzing financial performance enables better decision-making and resource allocation., • Recruiting, training, and coaching managers and staff to build high-performing teams. Succession planning and talent retention are also important., • Developing and executing business strategies to expand market share, launch new initiatives, and achieve company goals., • Clear, effective communication with employees, senior management, vendors, and customers is key to ensuring alignment and resolving issues swiftly., • Ability to identify operational challenges and implement practical solutions quickly and efficiently., • Familiarity with restaurant management systems, POS technology, and digital marketing tools helps streamline operations and enhance the customer experience., • Ensuring consistent food quality, service standards, and cleanliness across all locations., • Staying up-to-date with health, safety, labor, and food regulations to maintain compliance and avoid risks., • At least ten (10) years in the restaurant industry, holding more positions with greater responsibility, including at least five (5) years of multi-unit management experience., • Must have proven QSR/fast-casual management experience (prefer 5+ years)., • Must have concrete P&L management and measurable sales-growth examples., • Possess a valid Oregon State driver’s license with a satisfactory motor vehicle record pursuant to BDI’s policies., • Must be ServSafe certified or be able to timely obtain certification with required score. PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Sitting/Mobility: Approximately 50% of time is spent working at a desk with a computer and the surrounding office environment. Approximately 10-20% of time is spent travelling from restaurant or business office to other locations. Approximately 20-30% of time is spent moving around work areas in the restaurant and adjacent vicinity spent. Communication: Ability to communicate in an effective and professional manner with co-workers, guests, co-tenants, vendors, suppliers, and outside agencies in writing, in person, and over the phone. Vision: Ability to effectively use a computer screen and interpret printed materials, memos, and other appropriate paperwork, and ability to use all items in the restaurant. Lifting/Carrying: Ability to transport inventory, equipment, files, and office supplies – lift and carry up to 50 lbs. Stooping/Kneeling: Ability to access files, supplies, and inventory in low cabinets and shelves. Reaching/Handling: Ability to input information into POS and other computer systems; ability to retrieve and work with appropriate paperwork, equipment, and supplies; and ability to access files, supplies, and inventory in high cabinets and shelves.