Office customer service jobs in Dallas, Texas - Page 3Create job alerts

Job Description The Account Representative at the Law Office of Bryan Fagan is the primary point of contact for existing clients and is responsible for ensuring high levels of engagement, satisfaction, and retention. This role demands a proactive approach to client relationship management, including regular communication, conflict resolution, upsell opportunities, and cross-functional collaboration to meet client needs. A critical focus includes ensuring contract compliance, financial accountability, and full transparency with clients during key legal milestones.An outstanding candidate will demonstrate excellent communication skills and a knack for working with numbers. Account Representative Responsibilities: Client Relationship Management • Serve as the dedicated liaison for active clients throughout the lifecycle of their case or engagement., • Build and maintain strong relationships with clients by offering support, solutions, and timely updates., • Conduct scheduled check-ins to assess client satisfaction and address concerns proactively., • Meet with clients at designated stages of their case—such as mediations, depositions, arbitrations, and trial—to ensure transparency, preparedness, and understanding of both legal and financial expectations., • Engage in heavy client communication using multiple channels, including verbal (calls and meetings), written (emails, letters), and texting, using platforms like Clio, client portals, and secure messaging tools. Account Oversight & Communication • Monitor all assigned client accounts to ensure legal service delivery is on track., • Maintain and update financial information and case milestones across various platforms, including Clio, Google Sheets, and internal systems., • Ensure accurate documentation of all client interactions in CRM and case management systems. Account Representative/Collections (Billing Department) Requirements: • 2+ years of experience in customer service, client success, or account management (preferably handling collection/client relations in legal, financial, or professional services), • Strong verbal and written communication skills across phone, email, and text platforms, • Proficient in CRM and productivity tools including Clio, Google Sheets, and internal case management platforms, • Demonstrated ability to manage multiple accounts and prioritize effectively, • 401(k), • Dental insurance, • Health insurance, • Life insurance, • Vision insurance Schedule: • 8 hour shift, • 40-hour work week

Job Description Retail Contact Center Team Overview The Aspira Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations. Position Purpose and Impact Seeking a Part-Time Bi-lingual Spanish, Customer Service Representative. The Customer Service Representatives manages inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty. This is a fully remote, part-time, position working approximately 29 hours per week. Responsibilities • Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues., • Follow established processes to assist customers with reservations, ticketing, permits, and other services., • Effectively transfer customers to the appropriate department when needed., • Seek management support when necessary for complex issues or escalations., • Document customer interactions accurately according to company standards., • Update customer accounts and system information accurately., • Meet individual KPIs and support department goals for customer service excellence., • Adhere to company policies, procedures, and performance standards., • Complete all required training and coaching within set timeframes., • Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work., • Contribute to a positive team environment by delivering best-in-class service and supporting department goals., • Perform other duties as assigned to support the contact center., • Strong customer service skills with a professional, calm demeanor., • Ability to listen attentively, demonstrate empathy, and respond to customer needs., • Builds rapport with customers through friendly and professional interactions., • Proficient in following scripts and documenting customer interactions., • Demonstrates ownership and accountability, ensuring customers receive exceptional service., • High School Diploma or equivalent., • 1+ years of inbound contact center experience., • 2+ years of customer-facing experience in a service role., • Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)., • Basic proficiency in Microsoft Office Suite., • Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus. The below physical demands are representative of those required to successfully perform the essential functions of this job. • Visual Acuity: Close visual acuity to read and analyze data on a computer monitor., • Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media., • Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment., • Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks., • Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds., • Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.

Job Description We are looking for a Customer Service Representative to join our Olshan Family! You will be the first point of contact for our customers in our busy office. Your responsibility is to secure appointments and perform administrative functions to drive our company's success! Olshan Foundation Solutions has been helping families live better since 1933! We are the premier Foundation Repair experts and enjoy helping families with their home foundation repair needs. We have multiple locations in the heart of the U.S. and have a strong company culture based on dedication, family, integrity, and continuous improvement. What's it like working at Olshan? Our office is cozy and welcoming. We are in the construction industry and with the exception of our administrative staff, most of our team members work in the field. You will be an important team member working closely with the Office Manager in our fast-paced environment helping our office succeed! Benefits: • Career development and advancement opportunities, • Paid time off (vacation, sick time and holidays), • Medical, dental, vision, life insurance & 401k, • Tuition reimbursement, • Answer and screen incoming phone calls, • Schedule service appointments, • Create and update records ensuring the accuracy and validity of information, • Maintain up-to-date knowledge of services, • Proven experience as an office assistant, receptionist, dispatcher or another relevant administrative role, • Comfortable with multi-tasking and a fast-paced environment is a MUST, • Customer service oriented, • Working knowledge of office equipment, • Proficiency in MS Office, • Excellent written and verbal communication skills, • Excellent organizational and time management skills, • Analytical abilities and aptitude in problem-solving, • Must pass a pre-employment drug test and background check

Job Description The Dallas Arboretum is a garden for all that enriches lives through beauty, learning, and connection. We are committed to community, learning, innovation, and sustainability. The Dallas Arboretum is one of the top gardens in the nation and has received esteemed recognition. JOB SUMMARY: Ensure guests have a positive experience by providing support over the phone and/or in the ticket booth by enforcing departmental standards and policies. The Seasonal Customer Service Representative position is eligible for telework, meaning the representative may work from home, however is required to be onsite for any or all required trainings and meetings. ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Interact courteously with guests in person and/or over the phone, • Assist guests with booking tickets, • Answer general garden questions, • Maintain and enforce basic Dallas Arboretum policies, • High school graduate or G.E.D., • Customer handling experience desired, • Excellent verbal and written communication skills, • Computer experience required (Microsoft Office products), • Physical ability to sit, stand and/or walk for extended periods indoors and outdoors regardless of weather conditions, • Ability to work rotating shifts, including weekends, holidays, and or seasonal evening hours, when needed The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of those in this position. ABOUT THE ARBORETUM The mission of the Dallas Arboretum and Botanical Garden is to be a garden for all that enriches lives through beauty, learning, and connection. We are a world-class sanctuary where people and plants flourish in the natural environment. The Dallas Arboretum is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics or disability unrelated to job performance.

Job Description We are a rapidly growing 3PL (Third-Party Logistics) company dedicated to delivering world-class warehousing and logistics services. Our mission is to empower businesses with customer-centric, reliable and scalable logistics solutions that optimize supply chains, enhance efficiency, and exceed expectations. We are seeking a passionate, entrepreneurial-minded Director of Customer Experience who thrives in fast-paced environments and is ready to elevate our customer experience department to new heights. Position Summary: The Director of Customer Experience will be responsible for scaling our customer success department from a small team to a robust, enterprise-level function. This role requires a dynamic leader with a strong background in warehousing and 3PL operations, a strategic thinker who can also execute tactically, and a relentless commitment to delivering outstanding customer experiences. You will build workflows, design onboarding and retention programs, implement scalable systems (like HubSpot), and serve as a trusted voice in identifying growth opportunities within our customer base. You will also play a key role in supporting QBR’s, developing SOPs, and building a high-performance team that represents the face of our brand. Essential Duties and Responsibilities: Department Leadership & Growth • Build, scale, and lead the Customer Experience department., • Hire, train, and mentor Managers and Customer Experience team members., • Define KPIs, goals, structure and reporting processes. Customer Lifecycle Management: • Develop and execute onboarding and retention strategies., • Lead Quarterly Business Reviews (QBRs) with key clients to drive satisfaction, alignment, and growth., • Identify customer needs and proactively deliver solutions that create long-term value. Systems & Technology: • Lead the implementation, customization, and optimization of HubSpot CRM for customer engagement and workflow automation., • Leverage technology to streamline internal and customer-facing processes. Program & Process Development: • Design and document scalable processes and SOPs for Customer Experience., • Build feedback loops to improve service delivery and operational efficiency. Strategic Initiatives & Cross-functional Collaboration: • Collaborate with Operations, Sales and Technology teams to align customer experience strategies with broader company objectives., • Identify upsell, cross-sell, and expansion opportunities within the existing customer base., • Participate in cross-departmental projects and strategic initiatives to support rapid company growth. Culture & Leadership: • Foster a customer-first culture across the organization., • Serve as a strong voice for the customer in all company decisions., • Challenge status quo respectfully and constructively to drive excellence., • 10+ years of experience in Customer Experience, Account Management, or Customer Success, ideally within warehousing, logistics, or 3PL industries., • Proven success scaling a customer experience function from a small team to a large, structured department., • Strong working knowledge of warehousing and 3PL operations., • Experience designing and optimizing workflows, CRM systems (HubSpot preferred), and onboarding programs., • Demonstrated experience running QBRs and managing strategic client relationships., • A solid business financial acumen., • Entrepreneurial mindset-proactive, curious, adaptable and comfortable wearing multiple hats., • Strong strategic thinking with the ability to execute tactically when needed., • Excellent communication, leadership, and interpersonal skills., • Willingness to travel as needed to support customers and teams. Preferred Skills: • HubSpot certification or significant experience with CRM/DSM tools., • Experience in high-growth environments and start up to scale transformations., • Data-driven decision making with a keen eye for customer metrics and insights., • Familiarity with automation tools, customer journey mapping, and VOC programs. Physical Demands: • Prolonged periods of sitting at a desk and working on a computer., • Occasional lifting of items up to 20 pounds., • Ability to work in an office environment with standard office equipment. Work Environment: • Primarily office-based with occasional visits to warehouse facilities., • Fast paced and collaborative team environment. Travel Requirements: • Occasional travel may be required to support customer accounts, conduct onsite QBRs, and meetings with off-site teams (20%). Equipment Used: • Standard office equipment such as computers, phones, and printers., • Customer service software (HubSpot), Microsoft Office, and internal logistics tools. Supervisory Responsibilities: • Direct supervision of Customer Experience Manager and team members., • Provides leadership, coaching, and development opportunities for the team., • Oversee performance management, goal setting, and professional development for customer service personnel. Benefits Offered: • Medical/Dental/Vision Insurance- First of the month after 30 days of employment, • 401K with company match, • PTO and Holiday eligibility on the date of hire, • Weekly Pay, • Full Grant Tuition & Tuition Reimbursement Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Description Retail Contact Center Team Overview The Aspira Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations. Position Purpose and Impact Seeking a Part-Time Bi-lingual French, Customer Service Representative. The Customer Service Representatives manages inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty. This is a fully remote, part-time, position working approximately 29 hours per week. Responsibilities • Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues., • Follow established processes to assist customers with reservations, ticketing, permits, and other services., • Effectively transfer customers to the appropriate department when needed., • Seek management support when necessary for complex issues or escalations., • Document customer interactions accurately according to company standards., • Update customer accounts and system information accurately., • Meet individual KPIs and support department goals for customer service excellence., • Adhere to company policies, procedures, and performance standards., • Complete all required training and coaching within set timeframes., • Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work., • Contribute to a positive team environment by delivering best-in-class service and supporting department goals., • Perform other duties as assigned to support the contact center., • Strong customer service skills with a professional, calm demeanor., • Ability to listen attentively, demonstrate empathy, and respond to customer needs., • Builds rapport with customers through friendly and professional interactions., • Proficient in following scripts and documenting customer interactions., • Demonstrates ownership and accountability, ensuring customers receive exceptional service., • High School Diploma or equivalent., • 1+ years of inbound contact center experience., • 2+ years of customer-facing experience in a service role., • Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)., • Basic proficiency in Microsoft Office Suite., • Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus. The below physical demands are representative of those required to successfully perform the essential functions of this job. • Visual Acuity: Close visual acuity to read and analyze data on a computer monitor., • Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media., • Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment., • Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks., • Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds., • Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.

Job DescriptionCompany Description Skillbridge Academy is a forward-focused organization dedicated to empowering businesses through strategic development, innovative solutions, and tailored training programs. We specialize in bridging capability gaps and driving measurable growth for our partners. Our work is built on a foundation of professionalism, integrity, and continuous improvement. As we expand our reach, we are seeking motivated individuals who are ready to contribute to a high-performance culture and grow alongside us. Job Description We are seeking a polished and dedicated Customer Service Officer to join our team in Dallas. The individual in this role will be responsible for supporting clients, ensuring smooth communication channels, and maintaining the high service standards that represent Skillbridge Academy. This position requires professionalism, strong organizational abilities, and a commitment to delivering an exceptional customer experience. Responsibilities * Serve as the primary point of contact for customer inquiries, requests, and assistance. * Provide clear, courteous, and solution-oriented responses to clients. * Maintain accurate records of customer interactions and follow up on outstanding matters. * Support internal teams by relaying relevant information and coordinating next steps. * Ensure all service procedures align with company standards and quality expectations. * Identify opportunities to improve customer experience and propose enhancements. * Assist in managing administrative tasks related to customer support and service operations. Qualifications * Strong communication and interpersonal skills. * Ability to manage multiple tasks with accuracy and composure. * Professional demeanor and a client-focused mindset. * Strong problem-solving abilities and attention to detail. * Ability to work independently and collaboratively in a fast-paced environment. * Proficiency in basic office software and structured documentation. Additional Information * Competitive annual salary ranging from $51,000 to $54,000. * Opportunities for professional growth and advancement within the organization. * Skill development through ongoing training and internal support programs. * Stable full-time position with a well-structured work environment. * Supportive leadership and a collaborative team culture.

Job DescriptionThe specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location. We are located the DFW Airport Business Park. “A Day in the Life” As the Customer Care Representative, you will be the primary point of contact for external customers and also serves the internal customers of the business. As calls come in, you will be required to respond quickly, determine the caller’s needs, document the incoming call and any follow up activities and either resolve the issue or forward the call to technical support. This position is for you if you have poise, maturity, excellent communication skills and the ability to handle a large volume of calls in sequence or in a short period of time. In this position you will work closely with almost all other departments in the organization and requires a service mentality to be successful. “What You’ll Do” • Responsible for full realm of activities associated with handling and processing customer service calls and emails related to the rental of both electronic and environmental test equipment, • Provide final resolution for each service call including repair and returns, exchanges, and equipment un-sells, • Assess each situation independently and act accordingly for the fair benefit of both the customer and the company, • Evaluate equipment returned from customers and make a recommendation or determination on the status, • Work with customers to resolve any discrepancies and provide appropriate documentation and/or return logistics as required, • Provide technical expertise to internal support staff and external customers, • Continually learn about the business, the customers and the equipment to stay abreast of the changing needs of the customers and the business, • Perform other duties as assigned “Must Haves” • 2+ years in a customer support environment, • Able to work 10am-7pm shift, • Ability to multitask in a fast-paced environment, • Strong attention to detail is a must, • Strong computer skills; MS Office, Excel and other programs or platforms, • Excellent customer service and problem-solving skills, • Strong interpersonal, communication and organizational skills; ability to handle a volume of phone calls and meet goals and deadlines, • Proven analytical, decision making and negotiation skills, • Bilingual a plus, • Associate Degree or relevant experience “Perks” • It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter!, • We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more!, • We all need to rest and recharge, that’s why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays!, • We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending., • 401(k) Retirement Plan with Company Match., • On-site Gym, • Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind., • We also offer DailyPay, HSA, FSA, EAP and Pet Insurance! Flexibility & Evolving Responsibilities This job posting is intended to convey the general nature and level of work expected in the role. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Responsibilities may evolve over time, and team members may be asked to take on additional tasks or adjust their focus in response to changing business needs—sometimes with or without prior notice. This flexibility is a valued part of our culture and supports our commitment to collaboration, agility, and shared success. Pre-employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. Our company uses E-Verify to confirm employment eligibility. #TRS

Job Description Master Auto Technician Blair Automotive (Carrollton, TX) Lets get straight to it. Blair Automotive is the highest producing independent European shop in Texas. We got here by doing the right thing, taking care of our people, and holding a higher standard than anyone else in this business. Simply put, I have been exactly where you are right now, as a Master Guild Audi technician cranking away at the dealer. I built our shops to do it the right way. No red tape BS from warranty admins, no clueless service managers trying to do your job for you. We have created a collaborative environment where the technicians are the ones in control of their own destiny and how things flow through the shop. My goal is to give my team the flexibility to maximize their creativity in solving our customers problems. You will have every factory scan tool, all the special tools, and every piece of equipment you need to do the job right. ODIS, ISTA, PIWIS, Xentry, all of it. Our facility is air conditioned, spotless, and built by technicians, for technicians. Pay and Benefits • $50 to $60 per flat rate hour plus production bonuses, • Full medical, dental, and vision coverage, • 401k with company match, • 2 weeks PTO and 6 paid holidays, • Paid factory training, • Relocation assistance and sign-on bonuses for the right tech, • No weekends If you dont live in Texas, we can fix that too. We offer relocation packages that make it easy to make the move. If you are tired of broken tools, clueless managers, and dealership politics, this is where you find out what you are really capable of. We dont do warranty admin games, we dont do excuses, and we dont carry dead weight. We protect our culture. If you show up, produce, and help your team win, you will make more money and grow faster than anywhere else in the industry. If you make excuses or carry a victim mindset, you will not last here. If you think you have what it takes to be part of defying the impossible every single day, then reach out. I started my first shop in a storage shed with one lift and the whole world against me. My boss at the dealer told me I would never make it when I put in my two weeks notice. Well look at us now. You can succeed by doing the right things and taking care of people. Who knew it could be so simple. This is your chance to be part of something that actually matters. Blair Automotive isnt for everyone. But if you are one of the best, it might be exactly what youve been looking for. Looking forward to hearing from you. Ryan Blair CEO & Co-Founder Benefits Hourly Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Parental Leave Mon-Fri Schedule Tuition Reimbursement Career Growth Opportunities Retirement Plan Responsibilities Deliver High-Quality Repairs Bring precision, integrity, and craftsmanship to every job. Follow our 1-10-100 standards to ensure every vehicle leaves the shop in top condition. Partner With the Front Office Work closely with service and sales staff. Perform thorough inspections, identify needed repairs, and confidently explain findings to customers when needed. Work Efficiently Consistently flag 40+ hours per week and manage your workload to keep the shop running smoothly. Own Quality Control Double-check the work of fellow technicians, review TSBs, and translate technical details into clear, accurate service recommendations. Assist with basic cleaning tasks when required. Assess Vehicles Honestly Perform accurate digital inspections, address customer concerns, and communicate clearly with the team and customers. Maintain a Professional Shop Keep the workspace clean, safe, and organized. Stay proficient with diagnostic tools and manufacturer systems. Ensure Compliance and Safety Test, drive, and verify vehicles meet all federal and state requirements for safety, emissions, and performance. Do What It Takes Step into additional responsibilities as needed to support our vision, mission, and values. Requirements This is a super high-functioning team that works together, and everyone has to pull their weight to make this work. Dont be a jerk, run hours, and have high-quality work, or you wont make the cut. If you have at least 7 years of experience with Euro vehicles, we would like to hear from you.

Job DescriptionDescription: REPORTS TO: CXO Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US. The Customer Experience Manager is responsible for all aspects of engaging with and supporting EyeQ’s customers with a goal to optimize customer retention. This role will have direct responsibility for evaluating internal processes and procedures and recommending process improvements based on customer feedback. The CEX Manager will be required to be a knowledge center for Remote Video Monitoring technology, internal processes for problem analysis and diagnosis and customer engagement skills that drive problem de-escalation and resolution. This position requires 30% travel and is otherwise in-office in Dallas, TX. Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do. We value trusted partnerships. We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit. We build to last. We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time. We take the hill. We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us. We enjoy the journey. We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day. Responsibilities • Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels, • Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey, • Collaborating with cross-functional teams, such as Security Operations, Installation and Service, Marketing, Sales, Product management, and the Customer Service team, to align customer experience efforts with business goals and objectives, • Training and educating other departments on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization, • Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders, • Proactive communication with all assigned customers quarterly (or semi-annually), to strengthen and expand relationships, • Create and maintain customer relationships by listening and understanding the customers’ needs and providing resolutions through first call resolution, troubleshooting, or escalating customer issues, • Monitoring trouble ticket trends for assigned customers and try to resolve issues to identify clients with problems before they escalate and try and address, • Coordinating key company personnel, including support, monitoring, operations and management in order to meet service objectives and customer’s expectations on escalated issues., • Maintains industry and product knowledge and informs the company of changing market conditions and competitive issues based on customer feedback, • Update and renew customer service agreements when applicable, • Perform reporting function on an ongoing and timely basis as requested, • Review/own resolution of process breakdown identified for an enterprise or known group account, • Review automated report of chronic offline issue and determine if proactive outreach to customers is required, • Own inbound report of “significant” customer issues from all departments based on Customer Experience escalation protocols, • Coordinate with other executives and the Sales team for customer engagement as required, • Development and implementation of a framework for defining departmental handoff of customers into the Customer Experience group when necessary, • Development of customer Surveys and review of automated customer sat feedback through mobile app and other customer interactions throughout the company, • Develop a framework for recurring operational reports to enterprise and select customer vertical’s, • Lead annual security posture meetings for designated EyeQ Enterprise accountsRequirements:, • Minimum of 5+ years of customer care experience and/or other customer facing engagement role, • Minimum of 2+ of working in a technology enabled managed service environment, • Preferred but not required knowledge of Security Products and Services, Specifically Video Surveillance services, • Proficient in office suite, • High school diploma or equivalent, • Available in-office in Atlanta, GA, • Able to travel to sites as needed in the US, • Authorized to work in the US, • Proven excellent communication skills to all stakeholders, including internal owners and external clients, virtually, on the phone and in person, • Team-oriented with a passion for taking care of our customers, • Thrives in a fast-paced, ever-changing environment

Job DescriptionAbout Us Cirrus is a HaaS technology-enabled electronics provider that is changing the signage industry by building the first on-premise marketing platform to empower every brick-and-mortar business to grow. We initiated our mission by designing and producing outdoor digital signage more affordably. Today, Cirrus extends beyond just signage, offering an integrated solution that includes indoor and outdoor displays, content management, sensor technology, analytics software, and proactive hardware monitoring. These elements work together to deliver actionable insights, enabling businesses to make data-driven decisions for their growth and operational efficiency. Our product portfolio includes Outdoor Digital Displays, Digital Window Posters, Media Players, People Counters, and Car Trackers — all connected through ScreenHub, our cloud-based content management platform designed for usability, scale, and reliability. By joining Cirrus, you’ll be part of a dynamic team driven by innovation, integrity, passion, and hustle. We value the unique contributions of each team member and foster an environment where creativity and impact matter. About the Role We are seeking a motivated Account Executive – Customer Expansion to own revenue expansion within Cirrus’ existing customer base. You will proactively reach out to thousands of legacy hardware customers who previously purchased signage upfront and educate them on the benefits of upgrading to Cirrus’ modern Hardware-as-a-Service subscription program. This role owns the full-cycle upsell motion — prospecting into existing accounts, running discovery, building upgrade proposals, and closing new recurring revenue contracts that replace one-time purchases with subscription plans. If you enjoy consultative selling, warm outbound outreach, and driving measurable revenue impact, this is a high-visibility role with clear upside. This role is fully on-site in our Dallas office. Our Team thrives on in-office collaboration and real-time work, with standard hours Monday through Friday. Role Responsibilities * Own outbound outreach to Cirrus’ current customer base — focused on driving subscription upgrades and screen refreshes. * Educate customers on the value of Hardware-as-a-Service, including lifetime warranty, screen replacement, remote monitoring, and bundled software. * Run structured discovery to uncover aging hardware, maintenance risks, and expansion opportunities. * Build and present subscription upgrade proposals tailored to customer use case, screen type, and location count. * Identify multi-screen opportunities and expand single-installs into multi-location upgrades. * Manage a high-volume book of business while maintaining CRM accuracy and consistent pipeline hygiene. * Coordinate with Operations and Project Management to ensure smooth screen replacement and upgrade rollout. * Forecast accurately and track revenue by cohort, upgrade volume, and conversion rates. * Partner internally with Customer Success, Finance, and Product to improve messaging, process, and programs over time. Role Requirements * 2–5+ years of sales experience (upsell, renewals, inside sales, or full-cycle AE). * Demonstrated success managing high-volume outbound pipelines into existing accounts. * Strong consultative selling skills — able to educate, quantify value, and overcome objections. * HubSpot CRM experience preferred. * Experience with subscription, SaaS, or hardware upgrade programs a plus. * Comfortable managing fast sales cycles, organized follow-ups, and quota accountability. * Self-starter with strong ownership mindset and ability to thrive in a scaling environment. What Success Looks Like High Conversion Rate: You consistently convert existing customers into subscription programs that drive predictable recurring revenue. Pipeline Velocity: You maintain a large active pipeline and operate with urgency across every deal. Increased Customer Value: Your work expands revenue per account and drives broader product adoption across existing customers. Subscription Adoption: You become a trusted guide in transitioning customers from one-time purchase mindset to a modern subscription partnership. Accurate Forecasting: Leadership has full visibility into the upgrade pipeline, conversations, and expected close rates. Internal Leadership Trust: You become the go-to point of contact for customer upgrade strategy and best practices. Cirrus Core Values: What we look for in a teammate. * Bring Passion: We take pride in our work and bring our BEST to all interactions with our customers and teammates. We encourage rigorous discourse to improve the customer experience each and every day. * Quality: Quality isn’t a catch-all phrase. It is an action plan that requires hard work and focus to achieve. Step by step, we strive to build quality into everyday processes and products to achieve our collective success. * Winning Takes a Team: Show genuine commitment, be flexible, get involved, be reliable, help and support others, and move our company forward. * Remove Friction: Eliminate roadblocks in the way of smooth operations by promoting and embracing changes geared towards making things easier. Be bold! Don't settle for "That's just the way it is." * Respect: An individual who communicates and conducts themselves in a polite and positive manner, and encourages others around them to do the same; without judgment of peers regardless of rank, position, age, gender, or race. * Innovate Every Day: Have the courage to challenge what is perceived as conventional or typical. Be observant of surroundings and outspoken about ideas and changes that will positively impact people.

Job Description Client Service Representative (CSR) The Client Service Representative is responsible for: • Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members spirit., • Making sure that the phone is answered before the third ring and that the approved company greeting is used each time., • Making absolutely sure that a client is notified ahead of time if the technician is not going to arrive at their home in the scheduled time window and re-scheduling the time to the clients satisfaction., • Making sure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls., • The Lead Client Service Representative will also assist with supervising and assisting in the dispatching of all service and maintenance calls to ensure maximum efficiency of scheduling without compromising client satisfaction., • Make sure the technicians are debriefed on each call and that they collect payment on every call. Daily Activities Of A Customer Care Representative Champion

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off, • Signing bonus Our office offers a supportive, growth-focused environment with strong benefits, including health insurance, 401k matching, commission, and both individual and team bonuses. We also run fun sales promotions throughout the year with exciting prizes and incentives to keep things motivating. If you're looking for a rewarding role on an experienced, high-performing team where your contributions are valued and recognized, wed love to hear from you. ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Kathy Wall - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Manage customer inquiries and resolve issues., • Maintain customer records and update information as needed., • Assist with customer retention strategies., • Coordinate with other departments to ensure customer satisfaction.QUALIFICATIONS:, • Communication and problem-solving skills., • Experience in customer service preferred., • Ability to handle high-stress situations calmly.

Job Description General Description: The Patient Access Representative (PAR) is responsible for handling inbound and outbound calls to ensure smooth patient scheduling, registration, and communication. As the first point of contact for patients, the PAR provides excellent customer service while accurately gathering and verifying patient information. This role plays a crucial part in ensuring timely access to care and supporting the overall patient experience. ResponsibilitiesSpecific Responsibilities:Patient Communication & Scheduling • Answer incoming calls promptly and professionally, providing a warm and welcoming experience for all patients., • Schedule, reschedule, and cancel patient appointments according to established guidelines and scheduling templates., • Verify patient demographics and insurance information, updating records in the electronic health record (EHR) system as needed., • Provide patients with accurate information regarding services, clinic locations, and required documentation., • Triage calls appropriately, directing inquiries to the appropriate department or team member when necessary., • Make outbound calls for appointment confirmations, follow-ups, and patient reminders.Registration & Data Entry, • Ensure accurate and complete patient registration, including updating forms and consent documents., • Enter patient information into the system in compliance with HIPAA and internal data security policies., • Assist patients with general inquiries related to billing, insurance, and financial assistance programs., • Follow standard operating procedures and scripting to ensure consistency in patient interactions., • Maintain call center performance metrics, such as call handling time, first-call resolution, and patient satisfaction., • Identify and escalate complex patient concerns to the Patient Access Supervisor for resolution., • Support process improvements by providing feedback on common patient challenges and workflow inefficiencies., • Maintain up-to-date knowledge of clinic policies, services, and provider schedules. Required SkillsRequired Knowledge, Skills, and Abilities: • Strong customer service skills with the ability to communicate effectively and compassionately., • Ability to handle high call volumes while maintaining accuracy and professionalism., • Strong attention to detail with excellent data entry and organizational skills., • Proficiency in Microsoft Office (Outlook, Word, Excel) and electronic health record (EHR) systems., • Ability to multitask and manage competing priorities in a fast-paced environment., • Team-oriented mindset with a commitment to providing a positive patient experience., • Bilingual (English/Spanish) preferred.Education and Experience:, • High school diploma or GED required; associate's degree preferred., • 1+ year of experience in a healthcare call center, medical front desk, or patient access role., • Experience with medical scheduling, patient registration, and insurance verification is a plus.

Job DescriptionBenefits: • Simple IRA, • License reimbursement, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Im a proud graduate of College of El Paso, and our household keeps things lively were a house divided between Texas Longhorns and Texas A&M fans! Outside of the office, Im actively involved in various charitable initiatives and enjoy finding ways to give back to the community that supports us. We offer a flexible and supportive work environment, along with benefits such as paid time off, a Simple IRA, and licensing reimbursement. Our culture is friendly, professional, and rooted in teamwork we take pride in doing meaningful work while maintaining a great work-life balance. Were especially interested in finding a bilingual (Spanish/English) team member who can help us better serve our diverse customer base. If youre someone who enjoys helping others, values flexibility, and wants to be part of a small but mighty team, this could be the perfect place for you. ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Jim Franco - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Provide information about insurance products and services., • Assist customers with policy applications and renewals., • Handle customer inquiries and provide timely responses., • Maintain accurate records of customer interactions.QUALIFICATIONS:, • Communication and interpersonal skills., • Detail-oriented and able to multitask., • Experience in customer service or sales preferred., • Bilingual Spanish preferred.

Job DescriptionJob Summary: The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Duties/Responsibilities: • Help build the infrastructure and standard operating procedures for the department, • Help create company guidelines particularly related to quality of service, • Manage the department and ensure the team complies with company guidelines particularly related to quality of service., • Prepare knowledge-based documents such as summaries and responses to frequently asked questions., • Hire entry-level customer success employees., • Train new employees in the company's customer service policies, procedures, and best practices., • Organize and oversee the schedules and work of the department., • Conduct performance evaluations that are timely and constructive., • Handle discipline and termination of employees as needed and in accordance with company policy., • Monitor or review calls or other correspondence between representatives and customers., • Ensure that representatives are informed about changes to company products and services., • Collect data and prepares reports on customer complaints and inquiries., • Prepare monthly reports summarizing the assigned customer success teams performance., • Assist with budget preparation for the Customer Success department., • Perform other related duties as assigned.Required Skills/Abilities:, • Bachelor's degree in business, technology or similar, • At least five years of customer success experience required., • At least two years of experience in a supervisory role preferred., • At least two years of experience in customer service or customer success in the manufacturing industry, • Excellent communication and presentation skills, • Must be personable and enjoy working with people in an entirely customer-facing role, • Knowledge of project management/delivery methods and tools, • Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured, • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision, • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues, • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation, • Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems, • Experience in the Food & Beverage or Consumer Packaged Goods domain preferred, • Experience with Salesforce (or other CRM) desired, • Ability to travel (job requires up to 30% travel), • Comfortable working as needed in a remote environment with video-conferencing tools, • Excellent management and supervisory skills., • Excellent verbal and written communication skills., • Extensive knowledge of customer service procedures and principles., • Organized with attention to detail., • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour., • Ability to coach and mentor customer success representatives.

Job Description Supervisor, Customer Service Call Center Team Overview The Aspira Customer Service Center operates 24/7/365, providing inbound and outbound support for customer inquiries, reservations, purchases, and more, while adhering to company policies and contractual obligations. Position Purpose and Impact The Aspira Supervisor, Customer Service oversees the daily operations of the customer service team, ensuring exceptional service delivery and performance. This role includes managing staff, handling escalated issues, optimizing workflows, and supporting cross-department collaboration. The supervisor is responsible for tracking key performance indicators (KPIs), managing staffing levels, and ensuring compliance with company processes and policies. Supervisor, Customer Service Responsibilities • Lead daily Call Center operations to meet or exceed goals, KPIs, and client satisfaction standards., • Supervise and support customer service staff, including performance management, coaching, and scheduling., • Monitor KPIs to optimize performance, manage call volume, and adjust workflows as needed., • Handle escalated customer issues and maintain service quality., • Provide phone support when necessary and maintain coaching proficiency., • Manage staffing levels, including PTO requests and overtime, ensuring adequate coverage., • Analyze historical data to identify performance improvement opportunities., • Support department Standard Operating Procedures and ensure effective communication of changes., • Maintain active communication with management regarding operational issues and concerns., • Foster a positive team culture that reflects Aspira's values of teamwork, accountability, and professionalism., • Ensure compliance with privacy, confidentiality, and regulatory standards., • Motivate and support agents through regular feedback and communication to enhance team morale and performance., • Improve the quality of results by recommending process changes or improvements based on performance analysis., • Monitor and manage timecards and attendance, ensuring accurate reporting of hours worked and addressing any discrepancies or irregularities., • Enforce department attendance policies to maintain consistent staffing levels and productivity., • Strong leadership and customer service skills., • Professional and calm demeanor, with excellent listening and problem-solving abilities., • Ability to manage workload effectively, both independently and as part of a team., • Excellent communication skills, both verbal and written., • Demonstrated experience in resolving customer issues and fostering a positive environment for both customers and staff., • Attention to detail and commitment to delivering high-quality service., • Associate's degree in business or related field preferred., • 1+ years of Supervisor, Customer Service experience, managing teams of 10-20 staff., • 2+ years in a team lead or senior representative role, with experience in performance management and KPI oversight., • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)., • Familiarity with Call Center software such as Amazon Connect and Verint is a plus., • General internet and technology competency.

Job Description Salary: $57,500 - $65,000 / year Other Forms of Compensation: Yearly Bonus Opportunity & Company Car Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. Job Summary Key Responsibilities: • Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan)., • Coordinate efforts to improve the customer retention and client experience at the point of sale., • Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue., • Drive compliance to merchandising standards., • Assess performance by location through audit reports (Quarterly District Evaluations)., • Customer facing + route supervision Preferred Qualifications: • A Bachelor’s degree is preferred., • Excellent communication skills required., • Must be able to travel to client sites locally., • Must be passionate about providing world class service to our clients and customers. Canteen is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Req ID: 1486903 Canteen Leticia Pinon

Job DescriptionDescription: About Paek Management Group Paek Management Group is a fast-growing family office overseeing a portfolio of franchise businesses and carwash brands operating across multiple retail locations. As we scale, we are building a high-performance team with the systems, tools, and infrastructure to drive operational excellence, exceptional customer experiences, and long-term value creation. Position Overview The Customer Experience & Systems Manager is a hands-on, tactical role responsible for the daily management of our customer service and marketing systems. This position requires a unique balance of technical expertise and customer service judgment, ensuring system integrity, process efficiency, and consistently high-quality customer interactions. The role serves as the primary manager of the customer technology stack, supporting both internal and external users while overseeing case management and direct customer resolutions. Success in this position is defined by maintaining strong system performance, meeting SLAs, and driving scalable, repeatable processes that enhance the overall customer experience. While not required, experience in carwash operations or multi-site automotive services, especially working with systems such as DRB, Washify, Rinsed, and other carwash POS tools, is highly desirable and strongly preferred. This position is based at our Headquarters in Irving, TX, with occasional travel to support carwash operations in other markets. Key Responsibilities This role requires a dedicated focus on building, managing, and optimizing the technology that powers our customer service and marketing operations on a daily basis. Technical Systems Management & Administration (50%) • Own the tech stack: Serve as the day-to-day administrator for core customer platforms including Zendesk, Dialpad, Rinsed, and POS systems (DRB/Washify)., • Support operational workflows: Partner with field operations teams to troubleshoot system issues, validate data accuracy, and ensure customer-facing processes (e.g., membership scanning, kiosk flows, billing) run as intended., • Lead system implementation: Configure, launch, and optimize Zendesk workflows, user roles, and reporting to improve efficiency and visibility., • Maintain data accuracy: Oversee customer databases, SKU libraries, and data hygiene through regular audits and cleanup., • Provide direct customer support: Deliver prompt, hands-on assistance through inbound calls, emails, and tickets, ensuring every interaction meets quality and service standards., • Monitor service performance: Track and enforce SLAs for response and resolution times, maintaining consistent service quality across all customer channels., • Improve efficiency through automation: Build and maintain macros, templates, and workflows within Zendesk and related systems to standardize responses and increase team productivity., • Resolve escalations with sound judgment: Handle complex customer issues with professionalism, applying discretion to issue refunds, credits, or compensation within company guidelines., • Report on key metrics: Produce regular CX reports from Zendesk and Dialpad to measure performance indicators such as call volume, response rates, CSAT, and ticket trends., • Manage online reputation: Oversee timely, brand-aligned responses to online reviews (Google, Yelp, etc.) and track customer sentiment to identify areas for improvement.Requirements:, • 5+ years of hands-on experience in a hybrid role encompassing both customer support operations and system administration within a multi-site, service-based, or customer-focused environment., • 3+ years of advanced, daily experience with Zendesk (or a comparable ticketing system) and Salesforce products., • Proven experience managing and supporting Point-of-Sale (POS) systems (e.g., DRB, Washify) and meeting high-volume Service Level Agreements (SLAs)., • Tactical Expertise: Hands-on operator able to quickly grasp and manage complex systems (DRB, Zendesk, Marketing Cloud) while maintaining smooth daily operations., • Dual Competency: Demonstrated ability to balance both technical system administration and high-volume customer support management., • Judgment & Positivity: Exercises sound judgment when handling sensitive customer issues, applying appropriate discretion on refunds or service credits, and maintaining a positive, service-oriented demeanor., • Process Focus: Skilled at building and sustaining operational excellence through standardized workflows, SLAs, and technical automation (e.g., macros, scripts). When you join Paek Management Group, you’re part of a close-knit team that values collaboration, growth, and genuine connection. You’ll have direct access to leadership and a culture that’s invested in your success. We offer competitive pay, full medical, dental, and vision coverage, employer-paid life and AD&D insurance, short-term disability, and additional supplemental benefits. We offer a 401(k) with company match, paid time off, and paid holidays that reflect our commitment to your professional and personal well-being.

Job DescriptionJob Summary: The Client Services Manager/Director will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Duties/Responsibilities: • Help build the infrastructure and standard operating procedures for the department, • Help create company guidelines particularly related to quality of service, • Manage the department and ensure the team complies with company guidelines particularly related to quality of service., • Prepare knowledge-based documents such as summaries and responses to frequently asked questions., • Hire entry-level client service employees., • Train new employees in the company's customer service policies, procedures, and best practices., • Organize and oversee the schedules and work of the department., • Conduct performance evaluations that are timely and constructive., • Handle discipline and termination of employees as needed and in accordance with company policy., • Monitor or review calls or other correspondence between representatives and customers., • Ensure that representatives are informed about changes to company products and services., • Collect data and prepares reports on customer complaints and inquiries., • Prepare monthly reports summarizing the assigned client service team's performance., • Assist with budget preparation for the Client Service department., • Perform other related duties as assigned.Required Skills/Abilities:, • Bachelor's degree in business, technology or similar, • At least five years of client service experience required., • At least two years of experience in a supervisory role preferred., • At least two years of experience in customer service or customer success in the manufacturing industry, • Excellent communication and presentation skills, • Must be personable and enjoy working with people in an entirely customer-facing role, • Knowledge of project management/delivery methods and tools, • Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured, • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision, • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues, • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation, • Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems, • Experience in the Food & Beverage or Consumer Packaged Goods domain preferred, • Experience with Salesforce (or other CRM) desired, • Ability to travel (job requires up to 30% travel), • Comfortable working as needed in a remote environment with video-conferencing tools, • Excellent management and supervisory skills., • Excellent verbal and written communication skills., • Extensive knowledge of customer service procedures and principles., • Organized with attention to detail., • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour., • Ability to coach and mentor client service representatives.

Job Description This role is with Seneca Companies, a legacy company of OWL Services. Who We Are With over five decades of proven experience, Seneca Companies began with a vision to deliver real value to customers in the petroleum industry through supplying quality equipment, innovative service and dependable construction of fueling sites. This vision has continued by expanding capabilities and evolving into a unique, multi-faceted service provider. Today, the Seneca team is proud to offer "The Complete Solution" with our distinct divisions. This diversity enables us to serve the needs of an array of industries located throughout the Midwest, Southern and Mountain regions. With teams devoted to helping our employees learn and grow, our people enjoy a company culture focused on growth, long-term success and teamwork. We pride ourselves on being the best in the industry, and that all starts with developing our employees into the best they can be. Seneca has locations spread throughout the country, and we are always looking for good people to support our rapidly growing business. We employ a range of people from service technicians, environmental scientists, construction professionals and office employees. Job Title: Service Professional III Job Description: Conduct maintenance, repair, and servicing of electronic, hydraulic, and/or mechanical petroleum equipment and products, as required. What You’ll Do: • 50%: Service and repair electronic, hydraulic and mechanical petroleum equipment and any other petroleum equipment in the service field while providing superior customer service to all current and potential customers. Troubleshoot and make repairs to ensure proper operations. Install, program and test newly installed equipment. This position requires daily driving between various customer locations and project sites., • 20%: Communicate with service dispatch team on the status of work orders and service jobs. Open and close work orders with dispatch team. Provide service repair narratives (written and verbal) for our customers, submit paperwork for time worked and repairs completed in a neat, accurate and timely manner., • 15%: Collaborate/train with other service technicians on servicing/repairing/installing equipment and other essential functions of the position., • 10%: Monitors and is accountable for accuracy of parts inventory in service vehicle including, but not limited to, transfers of parts to appropriate jobs and other service techs as applicable as well as returns to warehouse facilities., • 5%: Other duties as assigned., • Working Hazards: Works in an environment with potential exposure to fumes, dirt, noise, equipment movement dangers, vibrations, dangerous chemical/solvents, electrical shock, and inclement temperature extremes., • Education: High School diploma or equivalent., • Experience: 5+ years of experience in mechanical systems, fuel systems, electrical systems, construction or related repair work experience is required, • Licenses/Certifications: A valid driver’s license is required (Class E in MO). Technicians must maintain a good driving record. Current manufacturer and safety certifications required prior to hire; Hazwoper and Wayne certified preferred., • Technical Abilities: Electrical knowledge and excellent mechanical abilities. Ability to operate mechanical equipment and machines as described., • Competitive Pay, • Health, Dental, and Vision Insurance with optional offerings of HSA and FSA, • Paid Time Off including Vacation Time, Sick Days, Personal Days, and Holidays, • Employer-Paid Short- and Long-Term Disability, • 401k with Profit-Sharing Match, • Tuition Reimbursement, • Company Paid Life Insurance, • Free Employee Assistance Program (EAP) and Wellness Program This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job, and “other” duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Dallas, TX, that is a perfect fit for you! As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you. This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today! Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Dallas, TX! We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth. Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities • Handle patient scheduling, appointments, multi-phone line, • Gather new patient data; keep track of all patient referrals, • Disseminate information to patients; act as a go-between for patients and physicians, • Send and keep a log of all reports sent to doctors, • Collect all payments; insurance verification, • Collect/open mail; distribute mail to proper areas/people, • Send benefits paperwork to billing companies, • Handle all scheduling and ensuing communication, • Answer phones, act as a patient liaison, answer any questions from potential or current patients, • Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations, • Collect new patient intake information; track all clinic referrals, • Fax reports to physicians; keep a log of incoming reports, • Verify Insurance and track insurance-covered visits; take copayments, • Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company, • Communicate with the office manager and clinicians about scheduling/patient arrivalRequired Skills, • High school diploma or equivalent, • Valid driver's license and reliable transportation, • Great communicator and multitasker, detail-oriented, • Positive attitude, good work ethic, integrity and empathetic toward people that are in pain, • H.S. graduate or GED certificate, • Up-to-date DL and a dependable vehicle, • Excellent at handling details, communicating and multitasking, • Great demeanor, strong integrity and compassion

Job DescriptionBenefits: • Competitive salary, • Opportunity for advancement, • Paid time off, • Profit sharing We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Provide an unparalleled customer support experience via in person, phone, email, and text, • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification., • Use exemplary communication to efficiently meet the needs & exceed the expectations of our customers, • Process customer service requests quickly and thoroughly, • Treat our customer with the Platinum Rule, Treat others how they want to be treated, • Collaborate with our customers on topics such as, billing, contact information, payment request and policy level adjustments.QUALIFICATIONS:, • Property & Casualty license required; will consider candidates whose license is currently on hold or have held an active P & C license in the last 12 months, • Intermediate knowledge with productivity software (MS Outlook, MS Word, MS Teams), • Experience with Salesforce a plus, • Excellent oral and written communication skills, • Flexible and willing to do what is needed to get great work done, • A natural inclination to work within a culture that is fast-paced and dynamic, • Able to effectively relate to a customer, answer their questions, and anticipate their needs, • Excellent communication skills to assist customers and coordinate with other agency team members, • Proactive in problem-solving, • Must be Bilingual (Spanish)BENEFITS:, • Hourly pay plus commission/bonus opportunities, • Growth potential/Opportunity for advancement within my office, • Paid time off (vacation and personal/sick days), • Life Insurance, • Virtual Healthcare Benefits, • Valuable career-building experience, • Profit Sharing

Job DescriptionJob Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information PHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tile"bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48". Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72"high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72"occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Job DescriptionBenefits: • License Paid by Agency, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Our office currently has three team members, and we pride ourselves on creating a supportive environment where people can truly thrive. Perks include a flexible schedule, paid licensing, opportunities for advancement, and unique wellness benefits my husband, a chiropractor, visits the office once a month to offer adjustments to the team. Were looking for outgoing, friendly individuals with a growth mindset who want to build meaningful relationships and grow their careers. If youre excited about learning, helping people, and growing in a supportive and collaborative environment, this could be the perfect place for you. ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Yesenia Alvarez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Manage customer inquiries and resolve issues., • Maintain customer records and update information as needed., • Assist with customer retention strategies., • Coordinate with other departments to ensure customer satisfaction.QUALIFICATIONS:, • Communication and problem-solving skills., • Experience in customer service preferred., • Ability to handle high-stress situations calmly.

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Company parties, • Competitive salary, • Dental insurance, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off, • Profit sharing, • Training & development, • Tuition assistance, • Vision insurance, • Wellness resources As a proud graduate of Texas A&M University, I bring my commitment to excellence into every aspect of our agency. Our dedication to community involvement is reflected in my roles on the Advisory Council for the Salvation Army, the Irving Sunrise Rotary Club, and the Board of Directors for the City of Irving. Ive also been honored as an Irving Rising Star and recognized for leadership by the World Malayalee Council of DFW Province. In our office, we live by our core values: integrity, ownership, humility, teamwork, positivity, excellence, growth, and a touch of awesomeness. These principles guide everything we do, fostering a supportive and collaborative atmosphere where team members thrive. If youre ready to join a fun and inspiring environment where your contributions are valued, wed love to welcome you to our growing team! Responsibilities: • Build and maintain strong customer relationships, following up as needed., • Provide prompt, accurate, and friendly customer service, handling inquiries related to insurance availability, eligibility, coverages, policy changes, claims, and billing., • Stay committed to success with a strong work ethic every day.What Were Looking For:, • People-oriented, with excellent communication skills (written and verbal), • Strong organizational skills and attention to detail, • Self-motivated and committed to delivering excellent customer service, • Ability to work effectively in a team environment, • Able to multi-task in a dynamic settingKey Expectations:, • Comfortable making at least 100 outbound calls per day or engaging in 8+ Auto Conversations daily., • Understand that we are risk managers focused on Auto, Home, and Life insurance in every conversation., • Willingness to be coachable, learn continuously, and meet weekly activity goals based on effort, not just sales.How to Apply: If you're ready to make a positive impact and see yourself thriving in this role, we want to hear from you! Complete our application, and well follow up with the next steps in the interview process. This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees of State Farm agents must complete applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own staff.

Job DescriptionAbout Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. About You: • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins., • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with., • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas., • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change., • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. If this sounds like you, we would love to connect to speak further about career opportunities at Lantern. Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process. The CSM will be responsible for cultivating and maintaining strong relationships with a portfolio of Emerging market clients (<5K employees), both existing and new, ensuring their success and satisfaction with our products and services. As a trusted advisor, you will work closely with your clients and their brokers/consultants to understand their needs, optimize engagement, and maximize the value they receive from our solutions. You will develop and execute account plans, deliver business reviews, and drive overall customer satisfaction, resulting in customer retention, growth, and advocacy. The ideal candidate will possess excellent client management and relationship-building skills. They will be adept at managing multiple workflows in a fast-paced environment, taking initiative and demonstrating ownership, thriving in a collaborative culture, and embracing and navigating ambiguity. A successful CSM will be able to work independently, communicate effectively, and function as a productive member of the Client Success Team. Responsibilities: • Manage client and broker/consultant relationships throughout the client lifecycle, ensuring regular touchpoints and proactive feedback solicitation., • Communicate clearly and concisely in both verbal and written formats, demonstrating strong time management and prioritization skills., • Manage client communication for engagement marketing initiatives, including open enrollment events, webinars, mailers, and case studies., • Collaborate cross-functionally within a team environment, ensuring seamless coordination and alignment across departments., • Ensure company and client objectives, expectations, and goals are met., • Support Client Executives to maximize retention and identify churn risks, as well as upsell and expansion opportunities., • Maintain accurate data input and hygiene in the customer relationship management system for all assigned clients., • Bachelor's degree or equivalent, • 5+ years of experience of client relationship and/or account management experience within the employee benefits, healthcare, or consulting industry, including at least one startup., • Willingness to travel up to 20%., • Excellent communication and presentation skills, with the ability to quickly establish rapport and build sustainable relationships., • Exceptional project management skills, including goal identification, action step management, and accomplishment tracking., • Independent and adaptable, thriving in a fast-paced environment., • Strong problem-solving, judgment, and analytical skills., • Ability to work under pressure and prioritize competing tasks and responsibilities., • Ability to thrive in a matrixed organizational structure.

Job Description The Opportunity: We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started! LCR is looking for a Call Center Team Lead. Your focus will be to manage a team of 10-15 customer service representatives. The ideal candidate will be able to create and cultivate a culture that creates energy, excitement, and a winning team spirit! Perks of the Job: • $20-21/hr., • Fully Remote, • 8 Hour Shift, • Ability to build a successful career and grow with us, • Computer equipment provided Apply today if you are good at: • Analyze, assemble, and display call center data and statistics, as well as monitor reporting and database information accuracy, • Plan, prioritize, and distribute workflow activities to ensure the department runs smoothly., • Coach representatives through challenging calls or difficulties, and address issues that the representative cannot handle. Support team member post training, • Motivate, coach, and counsel reps while tracking success metrics and key performance indicators (KPIs)., • Solutions for managing daily high-volume incoming calls as well as client emails and task answers to satisfy business SLAs., • Conduct one-on-one meetings and performance evaluations on a monthly basis., • Manage the department's call systems and campaigns. Change and enhancement suggestions should be sent to IT., • High School Degree (required), • Experience leading a team of at least ten people, • Strong knowledge of call center metrics and experience teaching teams to meet KPI objectives., • Must have excellent customer service skills as well as the capacity to coach to client requirements., • Time management abilities (required), • Microsoft Office, SharePoint, Windows OS, and CRM expertise are required. About Lehman Consulting & Recruiting LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job DescriptionDescription: Job Summary: If you have previous dispatching experience, this is a plus! Provide high-level of support and expertise to ensure client requests are handled properly from job creation to completion. This will be accomplished by being an expert in the following areas (a) Communication with clients, (b) Communication with vendors, and Dispatching/Sourcing 3rd party vendors. This role will be conducting business by means of answering inbound/outbound phone calls from clients and vendors, answering email and/or SMS, and communicating with teammates. This role will develop business relationships with clients, vendors, and adjoining departments by managing requests, as well as performing clerical functions. Additional responsibilities and duties are listed below. Schedules: Mon-Fri 8 AM - 4 PM Mon-Fri 2 - 10 PM Responsibilities: · Responsible for managing and maintaining job requests that were submitted by new and existing clients. · Must be readily available to respond, address and/or resolve any issues or requests that may arise · Will be responsible for making sure that all clients are properly communicated to in a timely manner · Ability to execute clear definition of customer order-based activities, deliverables, and outcomes · Must be able to multi-task via email, phone, SMS, or other channels of communication with clients · Must be able to identify customer issues with a high level of resolution while being able to hold confidential and sensitive information within the department · Ability to work in a team environment · Ability to meet daily service level objectives and goals · Additional duties as assigned Client & Vendor Communications · Communicate with clients and vendors via email, phone, and/or text line · Create all new inbound jobs via email, phone, and/or text line · Update internal tracking systems with job photos, notes, as well as hauler payments and other required docs · Inform clients of all delays, completions, and cancellations regarding service request · Research, onboard, and assign new vendors as needed Benefits: • Dental insurance, • Health insurance, • Paid time off Job Requirements (Knowledge, Skill, and Education/Experience): · Intermediate Knowledge of Microsoft Office applications (outlook/word/excel) and the ability to navigate web-based and text programs · One year of clerical, customer service, or data entry experience · College Degree or Equivalent Preferred Job Type: Full-time Expected hours: 40 per week

Job Description The Client Care Supervisor oversees a team of in-office or remote representatives. The ideal candidate will have 5–7 years of experience managing a team of in-office or remote representatives in a contact center or home services company. The Client Care Supervisor will be responsible for leading the team in delivering excellent customer service, achieving key performance indicators (KPIs), implementing effective strategies to improve efficiency, and meeting organizational goals. ESSENTIAL JOB FUNCTIONS • Manage and lead a team of in-person and remote call center representatives, • Develop and implement strategies to achieve key performance indicators (KPIs), • Ensure that the team delivers excellent customer service and resolves customer issues in a timely and efficient manner, • Work with other departments to improve processes and procedures related to the call center and its intersection with other aspects of the business, • Monitor and analyze call center performance data to identify areas for improvement, • Provide regular coaching and feedback to representatives to improve performance, • Implement and participate in training programs for new representatives and ongoing training for existing representatives, • Incorporate feedback and coaching from the Client Care Director and Regional Trainer, • Uphold and promote the company’s Code of Conduct, • Partner with leadership to ensure the team’s performance supports and meets the Brand’s overall revenue goals, • Take escalation calls as needed to resolve issues quickly and protect the client experience SKILLS AND ABILITIES • Creative problem-solver, with the ability to think, plan, and execute on multiple projects autonomously and in an organized fashion, balancing the long-term and urgent needs of the team, • Demonstrated ability to work calmly and collaboratively in fast-paced and ambiguous environments, maintaining good judgment and the ability to escalate appropriately, • Strong leadership skills, • Must be highly organized, flexible, deadline-oriented and detail-oriented, • Prior project management and communication skills, • Must be a self-starter, able to produce with limited supervision in a fast-paced environment, • Excellent interpersonal skills with the ability to build and maintain relationships both internally and externally, • When business-critical issues arise, must be willing to work outside normal business hours, • Excellent writing, organizational, planning, and communication skills, • Ability to work in a deadline-driven environment, • High energy, team-oriented, data-driven, and results-focused, • Skilled at influencing others MINIMUM REQUIREMENTS • High School diploma or equivalent, • 5-7 years of experience managing a team of in-person or remote representatives in a contact center or home services company, • Previously developed call center best practices and industry trends PREFERRED REQUIREMENTS • Bachelor’s degree in business, management, or a related field, • Bilingual (Spanish/English), • Project management experience, • Previous experience with call center software and technology, • Previously developed call center best practices and industry trends

Job Description Master Auto Technician Blair Automotive (Carrollton, TX) Lets get straight to it. Blair Automotive is the highest producing independent European shop in Texas. We got here by doing the right thing, taking care of our people, and holding a higher standard than anyone else in this business. Simply put, I have been exactly where you are right now, as a Master Guild Audi technician cranking away at the dealer. I built our shops to do it the right way. No red tape BS from warranty admins, no clueless service managers trying to do your job for you. We have created a collaborative environment where the technicians are the ones in control of their own destiny and how things flow through the shop. My goal is to give my team the flexibility to maximize their creativity in solving our customers problems. You will have every factory scan tool, all the special tools, and every piece of equipment you need to do the job right. ODIS, ISTA, PIWIS, Xentry, all of it. Our facility is air conditioned, spotless, and built by technicians, for technicians. Pay and Benefits • $50 to $60 per flat rate hour plus production bonuses, • Full medical, dental, and vision coverage, • 401k with company match, • 2 weeks PTO and 6 paid holidays, • Paid factory training, • Relocation assistance and sign-on bonuses for the right tech, • No weekends If you dont live in Texas, we can fix that too. We offer relocation packages that make it easy to make the move. If you are tired of broken tools, clueless managers, and dealership politics, this is where you find out what you are really capable of. We dont do warranty admin games, we dont do excuses, and we dont carry dead weight. We protect our culture. If you show up, produce, and help your team win, you will make more money and grow faster than anywhere else in the industry. If you make excuses or carry a victim mindset, you will not last here. If you think you have what it takes to be part of defying the impossible every single day, then reach out. I started my first shop in a storage shed with one lift and the whole world against me. My boss at the dealer told me I would never make it when I put in my two weeks notice. Well look at us now. You can succeed by doing the right things and taking care of people. Who knew it could be so simple. This is your chance to be part of something that actually matters. Blair Automotive isnt for everyone. But if you are one of the best, it might be exactly what youve been looking for. Looking forward to hearing from you. Ryan Blair CEO & Co-Founder Benefits Hourly Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Parental Leave Mon-Fri Schedule Tuition Reimbursement Career Growth Opportunities Retirement Plan Responsibilities Deliver High-Quality Repairs Bring precision, integrity, and craftsmanship to every job. Follow our 1-10-100 standards to ensure every vehicle leaves the shop in top condition. Partner With the Front Office Work closely with service and sales staff. Perform thorough inspections, identify needed repairs, and confidently explain findings to customers when needed. Work Efficiently Consistently flag 40+ hours per week and manage your workload to keep the shop running smoothly. Own Quality Control Double-check the work of fellow technicians, review TSBs, and translate technical details into clear, accurate service recommendations. Assist with basic cleaning tasks when required. Assess Vehicles Honestly Perform accurate digital inspections, address customer concerns, and communicate clearly with the team and customers. Maintain a Professional Shop Keep the workspace clean, safe, and organized. Stay proficient with diagnostic tools and manufacturer systems. Ensure Compliance and Safety Test, drive, and verify vehicles meet all federal and state requirements for safety, emissions, and performance. Do What It Takes Step into additional responsibilities as needed to support our vision, mission, and values. Requirements This is a super high-functioning team that works together, and everyone has to pull their weight to make this work. Dont be a jerk, run hours, and have high-quality work, or you wont make the cut. If you have at least 7 years of experience with Euro vehicles, we would like to hear from you.

Job Description Job Title: Field Support Specialist (On Call) Reports To: The Field Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a "floating" capacity for positions where regular employees normally work but are out of office, or if particular projects require additional coverage. The role ranges from assisting mail, reception, hospitality, facilities, and copy/print, or similar office services functions. This position is based out of a specific client "home office" and sent to different client sites at short notice as needed. Flexibility and adaptability are keys to success for this position. The dynamic nature of this role will keep your schedule flexible and provide a variety of daily tasks and work environments to become familiar with. This opportunity can develop a wide range of skills across multiple functional areas including mail room, reception, hospitality facilities and copy services. This can help to broaden your experience and enhance your resume. You will become part of the SPS team, an award-winning, globally recognized company known for integrating Intelligent Automation into its services. Our company's culture strongly emphasizes customer obsession, trust, respect, integrity, continuous learning and fun. This role is suited for those who value a supportive and positive work environment. Your comprehensive responsibilities will be diverse, from handling reception duties to managing mail and office services. A fair amount of trust will be placed on you to handle these important operational tasks. This role is designed for someone who shows strong initiative and a willingness to learn. It's a great fit for candidates who are results-oriented and eager to take on new challenges. This position might be a plus for you if you appreciate mobility and daily travel between client sites rather than being stationary during weekly work schedules. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: • Provides 5-star customer service to all employees (in all forms of communication)., • Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors., • Assists with light facilities duties as needed, such as but not limited to assisting customers in opening troubleshooting tickets, helping order supplies, stock kitchens/service areas with supplies., • Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package., • Manages outgoing mail/package transactions., • Performs duties associated with shipping and receiving of materials., • Notifies employees upon receipt of inbound deliveries., • Distributes mail/packages to company personnel., • Assists with office moves., • Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality., • May be asked to help set up/ take down conference rooms for meetings/events., • Proactively seeks out additional work during downtime., • Builds professional relationships with customers and other teams., • Maintains professionalism and composure when interacting with all employees., • Trains back-up and providing guidance on policies and procedures., • Determines what additional support is needed when handling sensitive inquiries., • Provides exceptional customer service to client., • Provides reception or concierge (front of office) coverage as needed. Competencies: • Strong verbal and written communication skills., • Excellent customer service skills., • PC skills MS Office Suite experience., • Ability to handle multiple tasks simultaneously., • Good organizational skills., • Working knowledge of MFD equipment., • Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions., • Possesses the ability to work independently and is capable of completing projects., • Ability to determine the correct method and packing material as well as validate packing slips for the accuracy of incoming and outgoing materials., • Ability to work flexible schedule and hours. Qualifications and Education Requirements: • High School Diploma (or equivalent) required., • 6+ months prior work experience preferred., • Ability to work assigned work hours determined by the manager., • Excellent organizational and time management skills., • Analytical abilities and aptitude in problem-solving., • Superb written and verbal communication skills., • Current knowledge or ability to learn computer-based systems required for functions of position., • Required to maintain an overall professional appearance and attitude., • Adhere to all policies and procedures required. Physical Demands: • Approximately 50% of the time this position requires the below physical demands., • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs., • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time., • Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.)., • Ability to lift or move 40 lbs. or greater frequently. Travel and Movement: Mention the daily travel between client sites, which can be a plus for candidates who prefer being mobile rather than stationary during work hours. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleWe are seeking a highly motivated and experienced SMB Customer Success Manager (CSM) to join our growing team. The SMB CSM will be responsible for managing a high volume of accounts at a low-touch pace, leveraging technology to ensure customer satisfaction, drive retention, and foster long-term relationships with our SMB hotel partners. This role will have an increased focus on identifying and executing expansion opportunities within the existing customer base.Responsibilities • Customer Retention: Proactively engage with a large portfolio of SMB hotel accounts to ensure continued satisfaction and utilization of Canary products. Utilize automated tools and scaled outreach methods to identify and mitigate risks to customer churn, • Customer Health Management: Monitor customer health metrics across a broad base of accounts, identify common areas for improvement, and develop scalable action plans to increase customer success for SMB partners, • Customer Expansion: Proactively identify opportunities for product expansion within existing SMB accounts, collaborating with sales teams to drive upsell and cross-sell initiatives through targeted, technology-driven campaigns, • Relationship Management: Build and maintain relationships with key stakeholders at client hotels through efficient and intentional scaled communication, leveraging digital channels and automated touchpoints, • Product Expertise: Become a subject matter expert on Canary Technologies' product suite, providing guidance and best practices to a wide range of SMB customers through self-service resources and automated communications, • Issue Resolution: Act as a point of contact for common customer issues, working cross-functionally with support, product, and engineering teams to ensure timely resolution for SMB accounts, often guiding customers to self-serve solutions, • Scaled Engagement: Employ technology and automation to produce meaningful customer touchpoints that are scaled yet intentional, ensuring a consistent and valuable experience for a high volume of accounts.Qualifications, • Bachelor's degree (BS/BA), • 3-4 years of proven experience in account management or customer success, preferably within a high-volume B2B SaaS environment, • Strong understanding of customer success methodologies and best practices, particularly in a low-touch, high-volume model, • Excellent communication skills, with an emphasis on written and digital communication for scaled engagement, • Ability to manage multiple accounts simultaneously and prioritize tasks effectively, utilizing CRM and customer success platforms, • Proficiency in leveraging technology (e.g., CRM, customer success platforms, marketing automation tools) to manage customer relationships at scale

Job Description MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. We’re looking for an experienced Director, Solution Engineers to join the MealSuite team. Reporting directly to the SVP of Sales & Revenue, you’ll play a pivotal role in shaping and scaling our customer experience strategy - establishing the processes, standards, and culture that will ensure every customer journey is seamless, impactful, and aligned with our mission to deliver exceptional value. A day in the life as Director, Solution Engineers: • Lead and mentor the SE Team to perform as a high performance team, resulting in achieving or exceeding account targets. Support TA activities, training, performance management of SE team, • Establish and execute strategies to optimize the pre-sales technical function. Forecast revenue from accounts and contribute to strategy planning., • Partner with Engineering, Product, Sales Enablement and AEs teams to ensure a high win and retention rates, • Analyze performance metrics and implement processes to improve account management efficiency and reporting., • Serve as an escalation point for key clients to resolve issues If the below describe your knowledge, experience and character, this role could be for you: • I gained my knowledge through formal education (Bachelor’s or MBA in Business, Technology, or related fields), 10+ years of direct experience in, sales, SaaS, and leadership roles in global customer service organizations including an additional 5+ years of direct experience with leading and managing a team., • I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and other international locations if required for role)., • I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate More to love about working at MealSuite: • We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here., • We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve., • We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry., • We take care of our employees too! Here are just a few of the great things we offer:, • Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day., • Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym (Dallas) and access to Teladoc (Cambridge)., • Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer., • Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing., • An inclusive workplace – women account for 53% of our employees and 58% of people leaders., • Participation in our equity program – we are committed to helping you plan for your future!, • Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals., • Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. This role will require you to work in our office located in Dallas, Texas 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options! Have we got your attention? Great! Here’s what’s next: Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact .

Job DescriptionSalary: $15/hr + commission Summary of Duties Customer Service Representatives duties and responsibilities generally include but are not limited to answering phone calls and emails, responding to client questions and complaints, updating daily reporting, accepting new accounts, and requesting applicable fees Skills Ability to prioritize, good communication and interpersonal skills, maintain composure in all situations, possess professional demeanor, able to adjust to change, ability to problem solve and work independently and ability to work under stressful conditions, ability to remain focused and attention to detail. Knowledge Computer systems, typing, public relations, basic office clerical duties Aptitudes Must be able to prioritize, utilize critical thinking, and adjust to change. Must be able to reason and use logical problem-solving skills. Performs duties that require ome latitude for independent judgment and initiative in handling situations out of the ordinary Education High School diploma Location Dallas Job Type Salary

Job DescriptionROLE DESCRIPTION: State Farm Agent Krystal Brown is seeking a qualified and empathetic professional for the role of Customer Relations. As a customer-oriented expert, you will market the best Life/Health insurance services and products to benefit clients and their families. Your sales experience equips you to continually grow your income as you provide the needed security for times of distress and vulnerability. As a strategic and emotionally intelligent resource to the community, we are excited to expand our successful agency with your skillset. RESPONSIBILITIES: • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services., • Work with the agent to establish and meet marketing goals., • Maintain a strong work ethic with a total commitment to success every day., • Work alongside your agencys team to ensure successful, exceptionally satisfying, and long-lasting customer relations.QUALIFICATIONS:, • Possess excellent communication skills., • Display good analytical skills., • Provide excellent customer service., • Life/Health Insurance License (Must Be Able To Obtain), • Successful track record of meeting sales goals/quotas preferredBENEFITS:, • Salary plus commission/bonus, • Paid time off (vacation and personal/sick days), • Health benefits, • Growth potential/Opportunity for advancement within my office, • Licensing reimbursement after 3 months, • Signing bonus for pre-licensed professionals Flexible work from home options available.

Job Description About the Role: As a Front Office Agent at the Warwick Melrose Hotel in Dallas, you will be the first point of contact for our guests, playing a crucial role in delivering an exceptional hospitality experience. Your primary objective is to ensure smooth and efficient check-in and check-out processes while providing personalized service that anticipates and meets guest needs. You will manage reservations, handle guest inquiries, and resolve any issues promptly to maintain high satisfaction levels. This role requires a balance of administrative efficiency and warm, professional interaction to uphold the hotel’s reputation for excellence. Ultimately, your efforts will contribute directly to guest loyalty and the overall success of the hotel’s front office operations. Minimum Qualifications: • High school diploma or equivalent., • Previous experience in a customer service or front desk role, preferably within the hospitality industry., • Basic computer skills and familiarity with property management systems or reservation software., • Excellent verbal and written communication skills in English., • Associate degree or certification in hospitality management or a related field., • Experience with specific hotel management software such as Opera or similar platforms., • Strong problem-solving skills and the ability to remain calm under pressure., • Greet and welcome guests upon arrival with a friendly and professional demeanor., • Manage guest check-in and check-out procedures accurately and efficiently using the hotel’s property management system., • Handle guest reservations, cancellations, and modifications while maintaining up-to-date records., • Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution and guest satisfaction., • Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and services meet quality standards., • Process payments, issue receipts, and maintain accurate billing records., • Provide guests with information about hotel amenities, local attractions, and transportation options. The required skills such as effective communication and computer proficiency are essential for managing guest interactions and operating reservation systems efficiently on a daily basis. Strong interpersonal skills enable you to create a welcoming atmosphere and handle diverse guest needs with professionalism and empathy. Organizational skills help maintain accurate records and coordinate with other hotel departments to ensure seamless service delivery. Preferred skills like multilingualism and advanced hospitality software knowledge enhance your ability to serve a broader range of guests and streamline front office operations. Together, these skills empower you to contribute positively to the guest experience and support the hotel’s operational excellence.

Job Description We are looking for an Customer Service Representative to join our Brown Family! You will be the first point of contact for our customers. Your responsibility is to secure appointments and perform administrative functions to drive our company's success! Brown Foundation Repair wrote the book on foundation repair. We specialize in quality installation and affordable services, including residential foundation repair, crawl space encapsulation, drainage, and more home services to help families live better. What is it like working at Brown Foundation Repair? Our office is cozy and welcoming. We are in the construction industry and except for our administrative staff, most of our team members work in the field. You will be an important team member working closely with the Office Manager and helping our office succeed! Why join our Brown Family? • Career development and advancement opportunities, • Paid time off (vacation and sick time), • Holiday pay, • Medical, dental, vision, and life insurance, • Tuition reimbursement, • Casual dress code (you can wear jeans to work What are the responsibilities? • Answer and screen incoming phone calls, • Schedule service appointments, • Create/update records ensuring the accuracy and validity of information, • Maintain up-to-date knowledge of services, • Perform other clerical duties such as filing and faxing What are the requirements? • Proven experience as an office assistant, receptionist, dispatcher, or another relevant administrative role, • Customer service oriented, • Excellent written and verbal communication skills, • Excellent organizational and time management skills, • Analytical abilities and aptitude in problem-solving, • Working knowledge of office equipment, • Proficiency in MS Office, • Must pass a pre-employment drug test and background check

Job DescriptionDescriptionThe Customer Service Representative provides effective customer service for all internal and external customers. Key Responsibilities• Responsible for communicating in Spanish with customers via phone, email, fax, etc.• Provides timely and accurate information to incoming customer service orders, status, and product knowledge request• Processes customer orders, changes, and returns• Resolves customer complaints by investigating problems, developing solutions, and making recommendations• Works closely with the Operations Supervisor as directed• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times• Provides timely feedback regarding service failures or customer concerns• Works closely with Sales Representatives on quotes, status of orders etc.• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor• Performs other duties as directed Skills, Knowledge & Expertise• Must be Bilingual in English and Spanish• 2 + years of Customer Service experience in the manufacturing or construction industry• Strong communication and interpersonal skills • Outstanding customer service skills• Excellent time management ability• Ability to handle adversity and conflict with successful outcomes• Outstanding attention to detail and accuracy• Possesses strong commitment to team environment while working well with others• Works systematically and logically to resolve problems • Medical, Dental, Vision and FSA are available 30 days following your start date, • 401k with company match is available after 90 days of employment, • Company-provided Life Insurance is provided for you 1st of the month after 90 days of employment, • 2 weeks of vacation after 6 months of employment, • 10 paid holidays - including your birthday!

Job DescriptionJob Description ABOUT THE ROLE As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. Join us and become an integral part of our winning team. This is a hybrid role based out of our Dallas, TX plant requiring 2 days in the office per week. WHAT YOU’LL DO Customer Support: Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience. Take personal responsibility for each interaction, regardless of brand, to ensure customer needs are met from initial order receipt through delivery, invoicing, and warranty. Complete all assigned responsibilities within the requested timeframes. Account management: Ensure leadership and sales team members are informed of pertinent activities related to each customer account. Monitor orders using routine exception reports and intervene as necessary to ensure smooth processing and maximum customer satisfaction. Information Accuracy: Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order. Ensure clear communication and understanding of any changes or issues. Encourage use of portal, as appropriate. Issue Resolution: Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing. Provide prompt and efficient responses to ensure swift resolution. Technical Support: Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary. Connect customers with qualified divisional personnel for more sophisticated technical inquiries. Collaboration: Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration. Escalation Management: Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed. Training: Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency. Assist with onboarding and training new employees. Lead customer training sessions on the use of configurators or portals. Continuous Improvement: Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows. Qualifications: • Education: High School Diploma or equivalent required; bachelor’s degree is a plus., • Experience: 1-2 years of proven direct customer and consumer support experience, preferably in the building products industry., • Industry Knowledge: Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments prefer., • Technical Proficiency: Proficient in telecom software; Microsoft Office applications including Word, Excel, PowerPoint, and CRM.Additional Information All your information will be kept confidential according to EEO guidelines. Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement. Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or . If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or . This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. All your information will be kept confidential according to EEO guidelines. California Consumer Privacy Act (CCPA) of 2018 Must be at least 18 years of age to apply. Notice of Recruitment Fraud We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Job DescriptionBenefits: • Licensing paid by agency, • 401(k), • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Carlos Luevano - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Manage client accounts and update information in the database., • Assist clients with policy changes and inquiries., • Process insurance claims and follow up with clients on claim status., • Coordinate with underwriters to ensure timely policy issuance.QUALIFICATIONS:, • Strong organizational skills and attention to detail., • Excellent customer service and communication skills., • Previous experience in insurance or a related field preferred.

Job DescriptionHolland & Sherry is an industry leader and source of high-quality textiles for the interior design trade, committed to providing innovative and custom solutions for our clients. Our team is passionate about design and dedicated to delivering exceptional client experiences. We are currently seeking an extremely organized, customer service-oriented Sales Support Specialist for our Dallas, TX facility. This person will be responsible for the day-to-day warehouse operations of the product sampling program. This position requires a combination of administrative and hands on tasks to keep the sample library organized and running smoothly. Here are some specifics about the role: Job Responsibilities: • Organizing and maintaining a well-stocked sample room across all product categories., • Day-to-day showroom pulls for in person sample requests as well as sample requests call or emailed in from territory clientele., • Weekly sample inventory management as well as batching together replenishments from our sample distribution hub., • Entering and tracking large sample material requests including key assets such as fabric waterfalls, wallcovering tri-folds, and curated box sets., • Receiving sample requests from Outside Sales and in turn quickly and comprehensively filling and shipping., • Restocking the showroom office supplies including sample request forms, pencils, shopping bags etc., • Daily merchandising initiatives such as straightening displays, updating wallcovering boards, and replenishing leather and trim boards., • Tag and hang new collections and check discontinued lists from product managers to pull unneeded displays., • Keep back room tidy and organized for efficient pulls. Requirements: • High School Diploma or equivalent, • 1 to 2 years relevant work experience preferred, • Experience in a warehouse setting or the interior design industry is preferred, • Proficiency with Microsoft Word, Excel and Outlook, • Excellent verbal and written communication skills, • Excellent time management, interpersonal and organizational skills, • Excellent attention to detail, • Must be able to comfortably lift 20 LB, • Ability to follow internal procedures and systems T36V50IFea

Job DescriptionBenefits: • Simple IRA, • License reimbursement, • Bonus based on performance, • Competitive salary, • Paid time off, • Training & development, • Flexible schedule Im a proud graduate of College of El Paso, and our household keeps things lively were a house divided between Texas Longhorns and Texas A&M fans! Outside of the office, Im actively involved in various charitable initiatives and enjoy finding ways to give back to the community that supports us. We offer a flexible and supportive work environment, along with benefits such as paid time off, a Simple IRA, and licensing reimbursement. Our culture is friendly, professional, and rooted in teamwork we take pride in doing meaningful work while maintaining a great work-life balance. Were especially interested in finding a bilingual (Spanish/English) team member who can help us better serve our diverse customer base. If youre someone who enjoys helping others, values flexibility, and wants to be part of a small but mighty team, this could be the perfect place for you. ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Jim Franco - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Manage customer accounts and update information in the database., • Assist customers with policy changes and inquiries., • Process insurance claims and follow up with customers on claim status., • Coordinate with underwriters to ensure timely policy issuance.QUALIFICATIONS:, • Strong organizational skills and attention to detail., • Excellent customer service and communication skills., • Previous experience in insurance or a related field preferred., • Bilingual Spanish preferred.

Job DescriptionJob Summary: The Customer Success Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Duties/Responsibilities: • Help build the infrastructure and standard operating procedures for the department, • Help create company guidelines particularly related to quality of service, • Manage the department and ensure the team complies with company guidelines particularly related to quality of service., • Prepare knowledge-based documents such as summaries and responses to frequently asked questions., • Hire entry-level customer success employees., • Train new employees in the company's customer service policies, procedures, and best practices., • Organize and oversee the schedules and work of the department., • Conduct performance evaluations that are timely and constructive., • Handle discipline and termination of employees as needed and in accordance with company policy., • Monitor or review calls or other correspondence between representatives and customers., • Ensure that representatives are informed about changes to company products and services., • Collect data and prepares reports on customer complaints and inquiries., • Prepare monthly reports summarizing the assigned customer success teams performance., • Assist with budget preparation for the Customer Success department., • Perform other related duties as assigned.Required Skills/Abilities:, • Bachelor's degree in business, technology or similar, • At least five years of customer success experience required., • At least two years of experience in a supervisory role preferred., • At least two years of experience in customer service or customer success in the manufacturing industry, • Excellent communication and presentation skills, • Must be personable and enjoy working with people in an entirely customer-facing role, • Knowledge of project management/delivery methods and tools, • Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured, • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision, • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues, • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation, • Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems, • Experience in the Food & Beverage or Consumer Packaged Goods domain preferred, • Experience with Salesforce (or other CRM) desired, • Ability to travel (job requires up to 30% travel), • Comfortable working as needed in a remote environment with video-conferencing tools, • Excellent management and supervisory skills., • Excellent verbal and written communication skills., • Extensive knowledge of customer service procedures and principles., • Organized with attention to detail., • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour., • Ability to coach and mentor customer success representatives.

Job DescriptionBenefits: • License Paid by Agency, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Our office currently has three team members, and we pride ourselves on creating a supportive environment where people can truly thrive. Perks include a flexible schedule, paid licensing, opportunities for advancement, and unique wellness benefits my husband, a chiropractor, visits the office once a month to offer adjustments to the team. Were looking for outgoing, friendly individuals with a growth mindset who want to build meaningful relationships and grow their careers. If youre excited about learning, helping people, and growing in a supportive and collaborative environment, this could be the perfect place for you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Yesenia Alvarez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Answer customer inquiries and provide policy information., • Assist customers with policy changes and updates., • Process insurance claims and follow up with customers., • Maintain accurate records of customer interactions.QUALIFICATIONS:, • Communication and interpersonal skills., • Detail-oriented and able to multitask., • Previous customer service experience preferred.

Job Description FACTORY UNLIKE ANY OTHER The American Leather factory is unique in the furniture industry. It allows us to create custom luxury furniture in Dallas, Texas, and deliver it to consumers' homes via our retail partners in about 30 days. Blending the best in technology, efficiency systems, and state-of-the-art craftsmanship allows us to offer the most beautiful styles, innovative mechanisms, and various custom options. Each valued operations team member is key to upholding American Leather's commitment to quality, workmanship, and service. We look forward to receiving your application to join our exceptional team. SUMMARY: Under the direction of the Customer Experience Supervisors, the Customer Experience Representative interfaces with American Leather’s Brand Ambassadors, retailers, and designers to provide exceptional personalized service that aligns with our luxury brand and meets the expectations of our customers. The Customer Experience Representative plays a key role in developing and maintaining positive relationships with internal and external customers by providing effective support and service through both verbal and written communication, as well as an in-depth understanding of the company’s products. The candidate should have a customer-centric approach to resolving issues and exceeding customer expectations. The Customer Experience Representative should be well-versed in problem-solving, time management, communication skills, and the use of multiple systems. PRIMARY RESPONSIBILITIES: • Provides timely and accurate information to customers, Brand Ambassadors, and other interested parties on a variety of topics, including product features, product warranty, quality, order fulfillment, pricing, and credit., • Processes customer orders/changes according to established department policies and procedures., • Attention to detail: A meticulous approach to ensure accuracy in order processing, customer records, documentation, and product information., • Processes customer returns according to established department policies and procedures., • Works closely with the Credit Department to resolve disputed credit items., • Provides timely feedback to management regarding service failures or customer concerns., • Approves and processes service credits up to $250 without additional approval from the manager., • Performs other related duties as assigned., • Efficiently prioritize tasks and manage multiple responsibilities., • Process orders, warranty, parts, and service requests, • Work closely with other departments to resolve issues and support growth., • Provides feedback regarding customer concerns., • The capacity to handle customer complaints, returns, and repairs professionally while finding effective solutionsKNOWLEDGE SKILLS & ABILITIES:, • Ability to offer innovative solutions and personalized recommendations to meet unique customer requests., • Skill in reading and responding to customers' emotions and preferences to provide a tailored experience, • Ability to manage high volume email with quick response to internal/external customers, • Working knowledge of Microsoft Office, including Word and Excel, • Experience in addressing and resolving customer issues with tact and diplomacy., • Ability to communicate clearly with customers primarily via telephone using a strong command of the English language., • Ability to work in a team environment., • High school diploma, • Some college preferred, • Minimum five years of customer service experienceEFFORT, • Sits in a cubicle., • Operates a computer and keyboard., • Enters data into a computer., • Communicates with customers via telephone, email, and in person. Some great perks and benefits you will receive: • Competitive compensation and health insurance include medical, dental, vision, life, short/long-term disability, a flexible spending account, and a 401k plan. We also have an onsite wellness/fitness center that includes free personal training 2 times a week and yoga sessions once a week.

Job DescriptionABOUT US At MyUtilities, we’ve streamlined one of life’s most stressful experiences—moving—by simplifying how customers set up essential utility services. From electricity and internet to cable, security, and insurance, we help individuals and families establish all their services in one convenient place. Our company culture is intentional and supportive. We are people-first, celebrating milestones, fostering collaboration, and providing structured development plans to help our team members achieve their personal and professional goals. Requirements ABOUT THE ROLE We are seeking a detail-oriented and highly organized Customer Support Coordinator to support the day-to-day operations of our sales team. This individual will play a critical role in ensuring internal processes run efficiently, customer communications are handled professionally, and key administrative tasks are completed accurately and on time. This is an excellent opportunity for a professional who enjoys structure, consistency, and contributing to a high-performing team in a support capacity. KEY RESPONSIBILITIES • Sales Support: Provide administrative support to the retail sales team, including scheduling, reporting, and responding to customer inquiries., • Order & Communication Management: Monitor and manage the sales pipeline and inbound communications, ensuring service availability and timely responses., • Customer Interaction: Handle calls and emails from customers via the company’s main phone line and support inbox; assist with scheduling and resolving customer concerns., • Team Collaboration: Facilitate clear communication across departments to support alignment and operational efficiency., • Process Improvement: Identify and recommend ways to optimize workflows, documentation, and sales processes., • Outreach Assistance: Customize outreach communications to align with customers’ needs and their stage in the sales journey. WHO ARE YOU? • Strong organizational skills and the ability to manage multiple priorities simultaneously., • Excellent written and verbal communication skills; confident interacting with internal teams and external customers., • Proficiency in CRM systems and communication platforms (email, messaging, scheduling tools)., • Highly dependable, detail-oriented, and process-driven., • Demonstrates alignment with company core values: Others-Focused, Grit, Integrity, and Excellence., • Spanish/English bilingual proficiency strongly preferred, but not required., • Annual salary: $42,000, • Paid Time Off (PTO) and paid holidays, • Health, Dental, and Vision Insurance If you are highly organized, detail-focused, and passionate about supporting team success, we encourage you to apply.

Job DescriptionWho We Are: Scott Group Studio stands as a custodian of nearly a century of craftsmanship and innovation in rug making. As dedicated artisans, we proudly operate two domestic facilities where we create heirloom-quality, bespoke rugs in the United States. Rooted in our rich heritage and inspired by the global landscape, our exclusive international partnerships allow us to offer an exquisite and unparalleled assortment of luxury rugs to discerning Interior Design professionals. At Scott Group Studio, your success is our priority. Our employees bring their expertise, enthusiasm, and creativity to work every day, making us a great place to grow your career. If you "put people first," "see it and solve it," "do the right thing," and "pursue excellence," join us and be part of what's next at Scott Group Studio. The Opportunity: The Dallas Showroom Sales Coordinator / Project Manager requires an energetic, detailed, and service oriented individual responsible for applying customer service, administrative sales support, and organization expertise. The successful candidate will play a key role in the success of the showroom and is responsible for supporting the sales team in achieving sales targets, maintaining a high level of customer satisfaction, supporting all aspects of showroom sales and coordinating projects within the showroom environment. This is a unique opportunity to start with a strong foundation in operations while developing the skills and exposure needed to grow into a future Sales role. You’ll work alongside a seasoned team and gain deep knowledge of our custom, luxury product line, client relationships, and industry. The Sales Coordinator / Project Manager will support all aspects of showroom sales, prepare quotes, track orders and samples, and coordinate across internal departments to ensure seamless project delivery. With strong organizational skills, attention to detail, and excellent communication abilities, the right candidate will help increase the team’s capacity today while building toward greater client facing responsibilities over time. Duties: • Deliver an exceptional, service oriented experience to all clients and visitors in the showroom., • Assist walk in clients and support sales presentations by providing product knowledge, answering inquiries, and making thoughtful recommendations., • Support a senior sales executive with day-to-day quoting, customer service, sample requests, and order tracking., • Update and maintain CRM and project management records., • Follow up with clients on sample requests, outstanding quotes, and project timelines to ensure satisfaction and project momentum., • Gain exposure to and support sales through observation, collaboration, and hands on involvement in active projects., • Track samples that are on loan to clients and retrieve any samples that are no longer being considered., • Maintain an attractive and organized showroom displays with Regional Manager that showcases products effectively including maintaining displays, managing showroom traffic, ordering office supplies, and assisting designers and clients as needed., • Coordinate showroom events, and team presentations as needed., • Work with inside and outside sales teams to ensure alignment between showroom activity and sales strategy., • Stay in formed on industry trends and product knowledge and contribute ideas for improving client engagement and showroom efficiency., • Track opportunities, manage internal systems, and support accurate and timely client communications., • Bachelor’s degree in design, business, or a related field preferred, with four years of experience in showroom sales, project coordination, or customer service – ideally within the architecture or design industry., • Proven experience in sales coordination, project management, or a similar role., • Knowledge of showroom management, sales processes, and customer service principles., • Ability to work effectively in a fast-paced, deadline-driven environment., • Attention to detail and problem-solving skills., • Strong interpersonal skills and ability to build relationships with clients and internal teams., • Knowledge of relevant industry products, trends, and competitors., • Able to rapidly switch between tasks as varied from answering a busy phone to organizing a showroom to assisting clients on the showroom floor, • Strong skills in Office, Adobe suites, and CRM is preferred with an ability to quickly learn and adapt to new technologies. E-Verify Participation Scott Group Studio participates in the U.S. Department of Homeland Security’s E-Verify program to confirm the employment eligibility of all newly hired employees. Applicants must be legally authorized to work in the United States. Powered by JazzHR Q85Z5DaKG7