Sacramento
Job DescriptionDescription: HIRING NOW FOR FOH MANAGEMENT AT ALL URBAN ROOTS PROPERTIES(BAWK!, URBAN ROOTS BREWING & SMOKEHOUSE, CERVECERIA) • Reports directly to the General Manager and/or Officers of the Company, • Training, assigning, scheduling, coaching, counseling, and disciplining; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures. Ensure low turnover and maintain high morale. Coach, mentor and train a team!, • Oversees safety training. Aid and monitor employee injuries. Oversee accident investigation, prevention, and follow-up., • Completing and submitting proper/required reports to Human Resource Department., • Maintains a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; alcohol sale & consumption standards and maintaining security systems. Ensure that all building codes and city health department regulations are met and that proper documentation is available upon request., • Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; and building relationships with preferred patrons. Resolve customer concerns and complaints to ensure customer satisfaction and loyalty., • Maintain labor (wage-hour compliance), inventory and product cost controls according to corporate guidelines. Balance receipts against sales, deposit receipts and cash accountability, including bank deposits. Analyze, approve and submit invoices for payment., • Maintain an awareness of food and product information, merchandise promotions, special offers and advertisements & the training of staff., • Meet regularly with managers, corporate staff and owners. Implement and disseminate policies, procedures, ideas and new products. Meet and maintain an open relationship with all employees., • Cooperate and interact with colleagues and co-workers in a positive, respectful, professional manner and with a team approach, offering to assist as needed. Maintain professional & technical knowledge and training of all computer and software programs & equipment including TOAST POS system. Troubleshoot and resolve computer, software, POS, or credit card transaction problems., • Minimum 2 years in a previous management position, • Working knowledge of beer, wine and spirits, • Have strong interpersonal intelligence, • Excited about and familiar with the craft beer community, • Able to stand, walk, and be on your feet for prolonged periods, • Able to read and follow written English instructions (Spanish a plus), • Able to regularly twist, turn, kneel, climb, stoop, bend, crawl, lift and carry supplies and equipment weighing up to 55 pounds using appropriate techniques and tools, • Able to use repetitive hand and wrist motion, • Able to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance, • Able to work in indoor and outdoor environments with moderate noise and occasionally slippery floors, • Able to comply with and enforce all health, safety, and personal hygiene policies and standards, • Follow, coach, and train all SOPs safety protocols, • Strong organizational skills required, • Must love working with people, have a positive attitude, and be a team player, • Multi-tasker and problem solver, especially under pressure, • Desire to grow through demonstrated performance