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Job Description PROGRAM ASSISTANT, MARILLAC (ALBANY) Location: Albany, NY Program: Homeless Services Program - Marillac Family Shelter Type: Full-time / Non-exempt Pay Range: $17.86- $21.86 Schedule: Monday - Friday; 7:30am-3:30pm Job Ref. #: 0513 Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. Our Vision: St. Catherine’s willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of children, families, and adults throughout the region. Position Overview: The Program Assistant assists with a wide variety of tasks related to the effective management of daily operations of the Marillac Family Shelter. Tasks include, but are not limited to: supply inventory, monitoring/ ordering, maintaining records of clients and daily census, front desk coverage and childcare as needed. Maintain a respectful, supportive, caring and family-oriented atmosphere for residents of the facility and staff members. Position Requirements: • High School diploma or GED Equivalent is required; College degree in human services preferred., • Clean and Valid New York State Driver’s License*; actively licensed for at least one (1) year with reliable transportation., • Ability to relate to a culturally diverse resident population., • At least one year of relevant experience and a professional record of integrity and strong advocacy for families who are experiencing homelessness., • Excellent organization, planning and time management skills., • Proficiency in various computer applications: Microsoft Office Suite, Google Business Workspace Suite, and use secure Internet practices., • Strong organization and planning skills., • Excellent communication skills and solid writing aptitude., • Ability to work collaboratively with other personnel and service providers or Professionals., • Must be able to respond effectively and therapeutically in crisis situations., • Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude., • A kind, warm and caring mindset; Capable of exhibiting empathy for those in need., • Ability to nurture and show compassion and understanding for clients/children in crisis., • Qualities of positivity, flexibility and adaptability; A professional record of integrity, proven reliability and dependability. Essential Duties & Responsibilities include, but are not limited to: • Establish and maintain professional working relationships with staff members, service providers, community resource people, and residents according to all agency procedures, policies, and practices., • Ordering of supplies that are needed to operate the shelter effectively. This includes but is not limited to office supplies, household items, regional food banks, and first aid supplies., • Complete reports for Quarterly Statistics, United Way, Food Bank and audit sheets for program compliance and billing., • Ensuring all record keeping requirements are being met accurately through completion of audit sheets., • Support Activities Coordinator with holiday planning of on-site events and donations., • Set up client files and maintain on a weekly basis., • Photocopy appropriate materials as required., • Assist with front desk coverage and childcare as needed., • Conduct unit inspections and monthly fire drills., • Conduct weekly reviews of surveillance video; documenting activity or incidences., • Ensure a safe, secure, healthy environment by reporting situations that need attention and provide follow up as needed., • Competitive Pay with an Excellent Benefits Package, • Health Insurance options: Medical, Dental and Vision, • $600 Well-being Reimbursement Benefit, • Generous Combined Leave Time (CLT) and Paid Holidays!, • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program, • Pension Plan with Generous Agency Contribution, • 403b Retirement Savings Plan, • Life Insurance – Automatic Benefit at no cost to employee, • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate, • Tuition Reimbursement & Travel/ Mileage Reimbursement, • Professional Development & Career Growth Opportunities, • The Comfort of a Business Casual Environment About Us St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. EEO Statement St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law. If you would like to learn more about our agency or one of our many programs, please visit our website at:

Job Description Role Overview The Engagement Center Manager (ECM) is responsible for building and leading a high performing team of Engagement Ambassadors who connect with alumni, parents and friends of a college or university or other institution. The ECM enthusiastically motivates staff and leverages Encoura's engagement platform to deliver personalized, omni-channel outreach including phone, text, and personalized video to every constituent. This role offers valuable experience in team building, program management, budgeting, and other critical skills needed for long-term success in fundraising and engagement. The ECM works onsite and is responsible for managing the day-to-day operations of the engagement center's fundraising program. A Day in the Life • Build and sustain a strong engagement culture by recruiting, hiring, coaching, and developing a team of part time Engagement Ambassadors and Supervisors., • Deliver an exceptional client experience through consistent communication with clients and Encoura internal teams., • Utilize insights to develop and execute daily outreach strategies that maximize constituent engagement. Examples of daily outreach strategies include telephone, texting, and video., • Monitor program performance and adjust tactics to achieve both short- and long-term client goals., • Maintain positive, collaborative relationships with clients, coworkers, and leadership., • Coordinate efforts with program-specific support teams to ensure seamless execution., • Manage Encoura's engagement platform to deliver personalized, omni-channel outreach to every constituent., • Design and implement strategies to motivate and retain staff members., • Analyze program results and reporting data, including forecasting, projections, and statistical analysis to drive program improvements., • Serve as the site's HR and payroll liaison, coordinating with HR to support staffing, performance management, timekeeping, and compliance., • Within 1 month, you'll: Build strong stakeholder relationships, understand client goals and obligations, lead effective coaching and team huddles, support recruitment and payroll needs, learn reporting and escalation processes, and understand key metrics and calculations., • Within 3 months, you'll: Lead calling shifts and adapt leadership style to align with employee skill levels, enforce performance standards, use metrics and data to coach, address performance in client meetings, complete required reports, and know when to resolve issues internally or involve the client., • Associate's degree or equivalent experience., • Strong supervisory and leadership ability demonstrated in past work experience; former call center, fundraising or enrollment experience a plus., • Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff., • Excellent spoken and written communication skills., • Multi-task oriented, with the capabilities to effectively execute multiple managerial duties simultaneously., • Must be able to analyze statistics and offer insight into statistical trending of program/project; comfort with mathematics is required., • Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel)., • Ability to thrive in an environment with limited oversight., • Dedication to a unique afternoon and evening schedule (Sunday – Thursday, 12:30 pm to 9:30 pm)., • Position predominantly includes sitting/standing for long periods of time, close vision through the use of a computer screen; extensive keyboarding, talking, hearing, and infrequent light physical effort is required (minimum of fifteen pounds)., • Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process. What Sets Us Apart • Mission driven culture, • Comprehensive health and benefits package, • 401k company match that vest immediately upon participation, • Paid holidays Encoura's mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. Encoura's expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation's largest free college and career planning program used by millions of high school students and educators nationwide. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. Applicants from California, please review the CA HR Privacy Notice. To review our privacy policy, please click this link:

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