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Operations manager jobs in Englewood, New Jersey - Page 2Create job alerts

  • Wellness Sales Associate
    Wellness Sales Associate
    25 days ago
    $17 hourly
    Part-time
    Paramus

    Are you passionate about wellness and naturally great at connecting with people? Beem Light Sauna is looking for an outgoing, motivated Wellness Sales Associate who can turn first-time guests into long-term members."The Wellness Sales Associate is a front-line, revenue-driving role responsible for generating membership sales, delivering an exceptional client experience, and supporting the Studio Manager in executing daily sales and marketing initiatives. This position plays a critical role in converting leads into members, educating clients on beem® Light Sauna services, and creating a welcoming, high-energy studio environment that drives retention and referrals. The ideal candidate is personable, coachable, sales-motivated, and comfortable engaging with clients in person, on the phone, and through digital communication. While operational tasks are part of the role, sales performance and client experience are the top priorities. Responsibilities Greet customers warmly and provide exceptional customer service by actively listening to their wellness goals and preferences. Highlighting benefits to enhance customer understanding. Assist customers with membership and retail sales transactions, including ringing up purchases accurately at the cash register and handling cash or card payments efficiently. Maintain well-stocked shelves by organizing merchandise, restocking products, and ensuring attractive displays aligned with merchandising standards. Operate POS (Point of Sale) systems confidently, managing retail math calculations and cash drawer handling with precision. Support studio operations by adhering to phone etiquette standards, assisting with inquiries, and ensuring smooth daily store functions. Phone and in person membership sales Skills. Excellent phone etiquette skills for engaging with customers over the phone professionally. Sales Execution & Revenue Support Generate membership, package, and retail sales during all scheduled shifts Confidently explain the science, technology, and benefits of infrared sauna, red light therapy, and chromotherapy Follow studio sales scripts, pricing guidelines, promotions, and closing standards as directed by the Studio Manager Actively manage leads during shifts, including inquiries, follow-ups, tours, and conversion conversations Support studio events, promotions, and community outreach initiatives Represent beem® Light Sauna professionally as a brand ambassador

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  • Door & Hardware Mechanic
    Door & Hardware Mechanic
    26 days ago
    $30–$35 hourly
    Full-time
    Mott Haven, The Bronx

    Full-Time | Commercial Division 8 Aftermarket Service Pay: $30.00 - $35.00 per hour Job description: Ally Door Hardware – Bronx, NY Full-Time Door & Hardware Mechanic | Commercial Division 8 Aftermarket Service Position Overview Ally Door Hardware is seeking an independant, reliable, seasoned Door & Hardware Mechanic to join our growing commercial aftermarket service team. This position is responsible for servicing, repairing, adjusting, and installing commercial doors, locks, door closers, exit devices, and related architectural hardware throughout New York City. The ideal candidate has experience in commercial doors and hardware, locksmithing, construction trades, carpentry, maintenance, and enjoys troubleshooting problems in the field. Has the ability to carry heavy tool bags, hardware and doors and can travel on Mass Transit. Candidates with 3 + locksmith experience are encouraged to apply. Responsibilities Commercial Door & Hardware Service: Diagnose, troubleshoot, repair, and adjust commercial doors and hardware. Install and service: Mortise locks Cylindrical locks Door closers Exit devices / panic hardware Hinges and pivots Door coordinators Thresholds and weatherstripping Repair doors that: Do not latch properly Drag, sag, or bind Have damaged hardware Have ADA or life safety operational issues Field Service Operations Respond to scheduled service calls throughout NYC. Complete multiple service calls per day. Communicate job status with the Sales/Project Manager and office staff. Take job site photos before and after work is completed. Maintain professional relationships with clients and building personnel. Documentation: Complete field work orders accurately and completely. Record labor hours and materials used. Document additional deficiencies and recommended repairs. Submit completed work orders and photos daily. Tool Management: Maintain company vehicle in a clean and organized manner. Maintain inventory of commonly used parts and hardware. Report inventory shortages and tool issues promptly. Safety: Follow company safety policies and procedures. Use proper PPE and safe work practices. Maintain clean and safe work areas. Benefits: Continued Education & Training PTO / Safe & Sick Leave Tools provided Application Question(s): Do you have a valid driver's license? Have you worked with door closers, exit devices, or panic hardware? How many years of commercial door and hardware experience do you have? Are you comfortable traveling throughout NYC daily? What hourly rate are you seeking? Experience: Locksmithing: 3+ years (Required) Ability to Commute: Bronx, NY 10455 (Required) Work Location: In person

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  • Food Service Team Member
    Food Service Team Member
    26 days ago
    $17 hourly
    Full-time
    Manhattan, New York

    We're having OPEN CALL/OPEN HOUSE on Wednesday October 07, 2026 and Thursday, October 08, 2026 from 3:00 PM to 5:00 PM at our location ( 25 E 51st Street, New York, NY, 10022) Please bring a physical copy of your resume! We are quickly growing & hiring in NYC, NJ, & DC! Please note that this is a tipped position with a base rate of $17 + an additional $2 - $5 in tips/hour depending on location. (Total Compensation = $17 - $21+) Springbone Kitchen is looking for ambitious Team Members to join our growing team! Our ideal candidates have previous fast-casual restaurant experience and are trust-worthy, responsible, and reliable. The Team Member position is an exciting opportunity to show us your skills & grow within the company. We look forward to meeting you! About Us: Springbone Kitchen is a fast-casual restaurant company with locations in Manhattan, Brooklyn, New Jersey & Washington D.C. We value health & sustainability and are passionate about serving high-quality and affordable bowls, bone broth, smoothies, baked goodies, & more! Our Team takes the sourcing of both our ingredients & team members very seriously and we believe that great leadership begins with transparency, open communication, & mutual respect. What We Are Looking For: • A positive, energetic, & uplifting style, • Trustworthy, responsible, and reliable, • Well-adapted to fast-paced counter-service restaurant environments, • Ambition to take on more responsibility and be considered for further roles, • 1+ years of restaurant experience preferred, • Open availability REQUIRED What We Offer: • Unlimited Growth (More than half of our General Managers & Corporate Team began as Team Members/Service Managers!), • Consistent Schedule based on availability, • Reasonable Hours of operation to limit early-morning or late-night commuting (Store Hours: 10:30am-8:30pm. Working Hours: 8am-10pm), • Health Benefits, • 401k Retirement Savings Plan, • Paid Breaks, • Free Employee Meals, • Paid Training, • Flexible Schedule, • Birthday PTO, • Paid Sick & Family Leave, • Paid Jury Duty Leave, • Over-Time Pay What A Great Team Member Does: • Provide outstanding customer service & hospitality to our guests, • Ensure fantastic food quality, • Ensure a positive & friendly work environment, • Upholding NYC health & safety guidelines, • Learn all the moving parts of the restaurant including all stations (bowls, broths, register, dish, prep), • Maintain a clean work environment with the help of fellow managers & team members, • Continue learning and developing skills to fill future open positions We look forward to meeting you! *Springbone Kitchen is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and will provide reasonable accommodations to qualified individuals with disabilities throughout the hiring process and employment, in accordance with applicable law.*

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  • Personal Assistant (PA)
    Personal Assistant (PA)
    1 month ago
    $500–$1200 monthly
    Part-time
    Hackensack

    Personal Assistant (Part-Time) Pay: Weekly (Competitive, based on experience) We are seeking a highly organized, reliable, and proactive Personal Assistant to provide administrative and personal support to a busy entrepreneur. This position is ideal for someone who enjoys staying organized, anticipating needs, and helping keep both business and personal responsibilities running smoothly. Responsibilities • Manage daily calendar and scheduling, • Coordinate business meetings, appointments, and calls, • Schedule travel arrangements when needed, • Respond to emails and communicate professionally on behalf of the principal, • Organize reminders, deadlines, and follow-ups, • Manage business appointments and client scheduling, • Run personal and business-related errands, • Research vendors, services, and business opportunities, • Coordinate with contractors, service providers, and vendors, • Assist with administrative tasks that can be completed remotely via phone or computer, • Keep records, notes, and important documents organized, • Help prioritize daily tasks and ensure deadlines are met, • Handle confidential information with discretion, • Be available for occasional last-minute tasks or urgent requests Qualifications • Excellent organizational and time-management skills, • Strong communication skills (written and verbal), • Ability to multitask in a fast-paced environment, • Professional, trustworthy, and dependable, • Proficient with smartphones, email, calendars, and productivity apps, • Comfortable using Google Workspace, Microsoft Office, or similar software, • Strong problem-solving skills and attention to detail, • Ability to work independently with minimal supervision, • Previous experience as an executive or personal assistant is preferred but not required. Preferred Traits • Resourceful and proactive, • Highly organized, • Discreet and trustworthy, • Positive attitude, • Strong sense of urgency, • Flexible schedule, • Reliable transportation for errands Compensation • Weekly pay, • Flexible schedule with a combination of remote tasks and occasional in-person errands, • Opportunity for long-term growth with an expanding business If you’re someone who thrives on organization, enjoys helping others stay productive, and takes pride in keeping operations running efficiently, we’d love to hear from you.

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  • Senior Center Van Driver
    Senior Center Van Driver
    1 month ago
    Full-time
    Manhattan, New York

    The Senior Center Van Driver has an important role at our program. In this energetic role, you will ensure safe, reliable, and friendly transportation for our older adult members. We are seeking a motivated driver who has personality, thrives in a dynamic environment and is committed to safety, customer service, efficient transportation operations and cleanliness. Driver- Transportation: Duties & Responsibilities Monday- Friday; Hourly; Medical Benefits; Earned vacation/sick time; Holidays Driver Responsibilities Transport and Escort *Transport older adults to and from the center and occasionally to various destinations as required. (i.e., medical appointments, benefits , etc.) *Ensure the safety of the passengers through the use of seat belts, wheel chair brackets and other safety devices. *Ensure that vehicle safety is adhered to at all times (i.e., passengers are secured and seated before driver moves) *Assist in the scheduling of routes. *Complete daily passenger log. *Collect and record participants contributions. *Ensure all required vehicle signs/postings are visible and up-to-date. Vehicle Maintenance *Keep vehicle clean (inside & outside) and in good operating condition. *Inspect vehicle daily and report any operational or structural defects immediately. *Oversee the maintenance, repair, and cleaning of the vehicle (gas, oil, changing tires, wheelchair lift & other inspections, fire extinguisher etc.) *Keep daily gasoline and mileage records *Keep vehicle repair log *Pick up and return the vehicle to the garage or parking place daily. Duties Safely operate 12 passenger van in compliance with all traffic laws and transportation safety regulations. Assist passengers with mobility needs, including wheelchair assistance and boarding/alighting procedures, ensuring their comfort and safety at all times. Follow emergency response procedures for transportation incidents, including CPR and first aid when necessary, to address passenger health or safety issues promptly. Maintain a clean and well-maintained vehicle interior and exterior, performing pre-trip inspections and reporting any mechanical issues immediately. Communicate effectively with passengers using clear language; manage behavior and discipline when needed to ensure a respectful environment. Respond quickly to traffic changes or route adjustments to ensure on-time arrivals while prioritizing passenger safety. Adhere to all driving codes, policies, and local/state commercial driving laws while maintaining a professional demeanor at all times. Experience Proven experience in driving, including transit bus operation, school bus driving, truck driving with a strong understanding of traffic laws and safety regulations. Experience working with seniors is highly desirable; ability to manage behavior and provide compassionate customer service. Knowledge of emergency response procedures for transportation situations such as accidents or medical emergencies; CPR certification is a plus. Familiarity with wheelchair assistance techniques Excellent communication skills in English; multilingual abilities are an advantage for serving diverse communities. Valid commercial driver’s license (CDL) with appropriate endorsements; knowledge of vehicle codes and transportation safety regulations required. Join us as a Senior Center Van Driver to make a meaningful difference every day! Your dedication will support safe transportation services that empower our community members to stay active, independent, and connected. Pay: $17.50 - $21.00 per hour Benefits: 401(k) Health insurance Paid time off People with a criminal record are encouraged to apply Work Location: In person

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  • Development Manager
    Development Manager
    1 month ago
    Part-time
    Manhattan, New York

    Freelance Technology Business Manager I'm seeking a reliable, professional, and business-minded manager to help oversee a growing long-term freelance business focused on web development, mobile applications, AI solutions, Shopify, automation, integrations, and full-stack development. This role is primarily focused on business operations and client coordination rather than technical development. Advanced technical skills are not required. The ideal person should be comfortable communicating with clients, organizing projects, reviewing requirements, coordinating with technical team members, and helping ensure that projects are delivered professionally and on time. Key responsibilities include: • Coordinating freelance projects from initial discussion through delivery, • Communicating with clients and maintaining professional relationships, • Helping identify suitable client opportunities and potential projects, • Reviewing project requirements, budgets, timelines, and overall feasibility, • Supporting proposals, pricing discussions, and business development, • Coordinating tasks between clients and technical team members, • Monitoring project progress, quality, and client satisfaction, • Maintaining clear project documentation and business records, • Helping develop processes for building long-term client relationships, • Supporting the gradual growth of the freelance business This is intended to be a long-term collaboration, starting on a part-time basis. The goal is to begin with a manageable number of projects, establish an effective working process, and gradually expand as the business develops. A background in business operations, finance, project coordination, sales, recruiting, account management, or client services can be valuable. Experience with technology is helpful, but high-level technical skills are not required. I'm looking for someone dependable, organized, professional, and interested in building something sustainable rather than simply completing individual short-term projects.

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  • Admin, Sales, and Marketing Account Manager
    Admin, Sales, and Marketing Account Manager
    1 month ago
    $20–$40 hourly
    Full-time
    Englewood Cliffs

    Location: Northern New Jersey (Corporate Headquarters) Position Type: Full-Time About Us We are a leading, vertically integrated manufacturer on a mission to power the future. We pride ourselves on delivering a superior product, ensuring timely delivery, and providing exceptional customer service. Our team operates in a fun, friendly, and collaborative casual environment. Because we are growing rapidly, you are getting in at the ground floor. For the right person, this role offers massive growth potential and direct mentoring from some of the smartest, most successful minds in the industry. Who You Are (Ideal Candidate Profile) We are looking for a vibrant, charismatic professional who takes pride in excellent presentation and serves as a stellar ambassador for our brand. You are a great fit if you bring: · Polished Professional Presence: You possess exceptional public relations, presentation, and interpersonal skills to represent our company nationally and internationally. · Magnetic Personality: You are dynamic, cheerful, highly energetic, and an absolute "people person" who builds relationships effortlessly. · Assertive Drive: You have a strong sales incentive, high confidence, and a hardworking attitude. · Sharp & Organized: You are honest, reliable, detail-oriented, and fully capable of working independently with minimal supervision. · Adaptable: You are flexible, eager to learn new skills, and excited to help shape and build this position. The Role: Duties & Responsibilities In this hybrid role, you will bridge the gap between organized office administration and high-impact B2B sales and marketing. You will: · Drive B2B Sales: Generate leads, handle inbound inquiries, and convert prospects by confidently communicating the financial, technical, and environmental value of our solar products. · Lead & Manage: Oversee sales executives, analyze market performance, and develop strategic capabilities to scale our business. · Collaborate & Review: Partner closely with office personnel, run market analyses, and conduct sales performance reviews with the team and executive management. · Handle Core Admin: Keep the engine running smoothly with general administrative office work. What You Bring (Requirements) · Experience: 3+ years of sales experience (retail or office-based sales preferred). · Knowledge: A strong working knowledge of sales and marketing strategies. An educational background or experience in marketing is a major plus. · Skills: Proficient in Microsoft Office and internet research. Excellent writing, planning, and communication skills are required. · Mobility: Must be willing and excited to travel nationally and internationally. What We Offer · Competitive compensation package · Annual performance-based bonuses (tied to individual and company success) · Employee referral program · Direct mentorship and clear internal pathways for career growth How to Apply We are looking for serious, dedicated candidates searching for a long-term career home. If your skills and personality match what we're looking for, we want to hear from you! Please send us your resume and a cover letter that include your salary expectations.

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  • Sales Associate
    Sales Associate
    2 months ago
    Part-time
    Manhattan, New York

    Join the team. Drive Sales. Be the Most You! At Claire’s, we’re all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you! Responsibilities Own the Sales Game: Crush sales goals by delivering next-level customer experiences, upselling must-have accessories, and hyping up promos to drive revenue. Piercing Excellence: Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers - conducting piercings, educating on aftercare, maintaining a sterile environment, addressing questions and concerns throughout the process. Keep It Fresh: Maintain an Insta-worthy store with perfect displays, organized inventory, and easy-to-shop layouts that make browsing fun and effortless. Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love. Brand Representation: Showcase Claire's products and services. Stay plugged into the latest fashion and social media trends to help customers find their perfect style. Use your knowledge to suggest products and boost sales. Store Operations: Play a vital role in the behind-the-scenes magic that keeps our store running smoothly. Support the processing of deliveries, execute visual merchandising displays, and assist in exciting promotional activities that showcase the best of Claire's. Create Shareable Moments: Encourage customers to show off their new accessories and piercings on social media, turning their Claire’s haul into the next viral moment. About You Sales-Obsessed Energy: You love the thrill of making a sale, hitting goals, and turning browsers into buyers. Social & Digital Savvy: You know what’s trending, what’s viral, and how to translate that into an amazing customer experience. Customer-First Mentality: You get people, and you love making them feel confident and empowered. Ready to Hustle: You’re organized, self-motivated, and always looking for ways to level up. Job Requirements You can conduct piercings, while demonstrating patience and empathy, particularly with young or anxious customers. You know how to operate a Point of Sale (POS) system efficiently. You can stand during scheduled shifts and lift/maneuver 11-35kg (25-75lbs). You can bend, stoop, twist, extended reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers. You possess strong verbal and written communication skills. You have a strong grasp of mathematics and reading comprehension. You have a passion for fashion and an interest in the latest trends. You can create a curated fashion look with product during your shift.

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  • Retail Manager and Assistant
    Retail Manager and Assistant
    2 months ago
    $10–$20 hourly
    Full-time
    Botany Village, Clifton

    This is more than a traditional retail position. You will work closely with management to help oversee the day-to-day operations, sales, customer experience, inventory, merchandising, and overall appearance of the boutique. The ideal candidate is someone who can confidently interact with customers, keep the store running smoothly, and step into a leadership role when needed. 🖤 Responsibilities • Assist with opening and closing the boutique, • Support management with daily store operations, • Greet customers and provide an elevated, personalized shopping experience, • Assist customers with styling, sizing, and outfit recommendations, • Operate the POS system and process purchases, returns, and exchanges, • Help meet daily and monthly sales goals, • Organize, restock, tag, and receive inventory, • Maintain an organized and visually appealing sales floor, • Keep fitting rooms, displays, and the boutique clean and presentable, • Assist with merchandising and creating eye-catching displays, • Help monitor inventory and identify products that need to be restocked, • Assist with training and supervising team members when needed, • Help enforce store policies and maintain a professional environment, • Assist with social media content, product launches, promotions, and events, • Help prepare the boutique for special events, drops, and sales, • Handle basic customer concerns professionally and escalate issues when necessary, • Communicate daily updates, sales activity, inventory needs, and other important information to management, • Take initiative to identify ways to improve the store and customer experience 🎀 The Ideal Candidate We’re looking for someone who is: • Fashion-forward and trend-aware, • Confident and outgoing, • Extremely reliable and punctual, • Organized and detail-oriented, • A strong communicator, • Naturally personable and comfortable talking to customers, • Sales-driven and motivated by goals, • Able to multitask in a fast-paced environment, • Comfortable taking direction while also being able to work independently, • Professional, polished, and brand-conscious, • Comfortable using POS systems and basic technology, • Social-media savvy and comfortable occasionally appearing in content, • Available to work weekends and during special events when needed

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  • Retail Sales Associate
    Retail Sales Associate
    2 months ago
    $20–$30 hourly
    Full-time
    Secaucus

    Vivacity Management is expanding its retail development team across North Jersey and is seeking a motivated Entry-Level Retail Sales Assistant. This engaging, face-to-face role is perfect for individuals eager to develop professional sales and leadership skills, offering a clear path into business management. Working directly with customers, you will represent nationally recognized telecommunications clients. This position focuses on delivering solutions, managing customer relationships, and supporting daily operations, providing hands-on experience crucial for leadership and management advancement. This role involves no door-to-door sales and no cold calling. Key Responsibilities: • Engage in person with customers to promote products and services., • Provide exceptional customer support and recommend tailored solutions., • Utilize CRM systems to track and manage customer interactions., • Confidently handle objections and present service options., • Cultivate strong relationships with customers and team members., • Contribute to management initiatives and team goals. What We’re Looking For: • Strong communication and customer service skills., • A coachable mindset and eagerness to learn., • Reliability and flexibility to work as needed., • Comfort with basic technology and CRM tools., • Organized, solution-oriented, and team-focused approach., • Must be 18 years of age or older., • A 2 or 4-year degree in business management or a similar field, or 2 years of sales experience. Why Join Vivacity Management: • Entry-level position with comprehensive paid training., • Performance bonuses and incentives., • Extensive professional development and leadership training., • Opportunities for community involvement and team-building events., • Clearly defined advancement paths into Management and leadership roles., • Participation in philanthropic events., • Competitive weekly base compensation, ranging from $600 to $2000, combined with performance bonuses and incentives., • W2 employment position., • Access to in-state and out-of-state networking events. Ready for a Fresh Start? If you are looking to build valuable skills, gain hands-on experience, and grow into a management position, apply today to start your career with Vivacity Management.

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    No experience
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  • Chef & Line Cook
    Chef & Line Cook
    2 months ago
    $15–$25 hourly
    Full-time
    East Bronx, The Bronx

    Position Overview: We are seeking a talented and driven Chef to join our team. This role is perfect for someone who is passionate about food, organization, and creativity. The Chef will be responsible for menu planning, food preparation, kitchen management, and ensuring high-quality dishes are consistently delivered. This position offers significant growth potential, with opportunities to take on leadership, training, and menu development as our business expands. ⸻ Key Responsibilities: • Prepare, cook, and present high-quality dishes consistently., • Design and update menus, introducing new and seasonal items., • Maintain cleanliness, organization, and safety standards in the kitchen., • Manage food inventory, purchasing, and waste control., • Train and mentor junior kitchen staff, promoting skill development., • Collaborate with management to maintain cost efficiency and profitability., • Ensure compliance with health, safety, and sanitation regulations., • Uphold and enhance the overall dining experience for customers. ⸻ Skills & Qualifications: • Proven experience as a Chef or strong background in culinary roles., • Knowledge of diverse cuisines and cooking techniques., • Strong leadership and team collaboration skills., • Ability to thrive in a fast-paced environment., • Excellent organizational and time-management abilities., • Creativity in food presentation and menu planning. ⸻ Growth Opportunities: • Leadership: Move into Head Chef / Kitchen Manager roles as the business grows., • Menu Development: Freedom to experiment and design new signature dishes., • Training & Development: Opportunity to build and lead a team of kitchen staff., • Business Expansion: Play a key role in scaling kitchen operations and brand reputation. ⸻ What We Offer: • Competitive pay and performance-based incentives., • Clear path for career growth and leadership roles., • Supportive team environment with respect for work-life balance., • Opportunities for creativity, innovation, and professional development.

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  • Retail Supervisor
    Retail Supervisor
    2 months ago
    $23–$25 hourly
    Full-time
    Manhattan, New York

    The Role at a Glance The Sales & Experience Lead helps bring the magic of the FAO Schwarz flagship to life each day, leading a team of associates in creating joyful, memorable, and one-of-a-kind moments for every guest who walks through the doors. This role is all about energy, presence, and people — coaching the team in real time, celebrating great service, and making sure the wonder and excitement of the brand can be felt across the entire floor. In a store where no two days are ever the same, this role thrives in the unexpected, leads from the heart of the action, and helps turn everyday visits into unforgettable experiences. Creating the Magic Lead the Floor • Set and protect the guest experience standard across every touchpoint on the floor, ensuring every interaction is warm, energetic, theatrical, and consistently on-brand., • Be an active, visible presence on the floor, conducting regular observations and providing direct, specific feedback that raises the bar for guest engagement, product knowledge, and service., • Manage guest flow and partner with the MOD to revise zoning in real time, adjusting floor coverage to keep things moving smoothly throughout the day., • Lead floor-level execution of special events, brand activations, and experience refreshes, ensuring your area is prepared, the team is briefed, and every moment lands., • Escalate guest feedback and experience issues to store leadership constructively and promptly, always arriving with context and a proposed solution. Lead the Team • Bring self-awareness to your leadership by actively seeking feedback, investing in your own growth, and adapting your approach to get the best from a diverse team., • Coach and develop a team of associates, tailoring your approach to bring out the best in each person and build capability across the full range of floor responsibilities., • Get new team members up to speed quickly during onboarding, ensuring they feel confident and supported in their roles from day one., • Recognize strong performance and hold the team accountable when expectations are not met, escalating people concerns when needed., • Embed product knowledge and sales skills on the floor, reinforcing the connection between great storytelling, guest engagement, and commercial results through practical, everyday coaching. Run the Operation • Own the daily zone chart, deploying the team across the sales floor to ensure coverage is always clear, balanced, and responsive to business needs., • Lead opening and closing routines, ensuring the floor is operationally ready before guests arrive and is properly set each day., • Maintain the readiness standard across your area of responsibility, ensuring props, costumes, product availability, and equipment are always guest-ready and that gaps are resolved before they reach the guest., • Oversee daily cash-handling operations, ensuring the team consistently meets standards so every transaction is accurate, compliant, and trusted., • Step in to support the Manager on Duty as needed, taking ownership of the floor, supporting the team across all areas, and ensuring the guest experience never drops, regardless of who is leading the shift. Drive Business Performance • Build a team where confident, natural selling is the everyday standard, and every associate understands their role in driving store performance., • Coach the team to read the room across experiences, demonstrations, and the sales floor, using product knowledge and selling skills to convert guest curiosity into purchases at every opportunity., • Use performance data, floor observations, and product knowledge to develop a clear point of view on how your area is performing and where the opportunities lie., • Share commercial context with the team regularly to ensure they understand how their engagement connects to results and where to focus their energy. Partner Across the Store • Collaborate with Visual, Operations, and Store Leadership teams to keep your area on-brand, well-presented, and aligned with daily priorities., • Partner with fellow Leads so the store operates as one cohesive team, sharing knowledge, aligned on standards, and covering for each other where needed., • Be the eyes and ears on the floor, surfacing guest insights, team feedback, and operational trends to store leadership so the right decisions are made., • Keep the team informed and aligned on events, business goals, and expectations so nothing comes as a surprise and everyone shows up prepared. What Success looks like You're doing well in this role when: • Guests leave the store feeling better than they did when they walked in, already thinking about their next visit., • Your area of responsibility is consistently running to standard, and the wider floor never drops when you take the lead., • The team knows what's expected, feels supported, and is growing in confidence, product knowledge, and hospitality instinct., • Sales targets are being met, and associates understand how their engagement drives results., • Shifts run smoothly: the floor is covered, the team is aligned, and guest concerns are resolved before they escalate., • When areas of responsibility rotate, the handoff is seamless – standards are upheld, the team adapts, and the guest experience never skips a beat., • You are the calm, trusted presence that leaders rely on and associates turn to, and your growth in the role is visible to everyone around you. This role aligns with Level M3 in our Career Framework and reflects first-line leadership responsibility, subject-matter expertise across the sales floor and experience areas, and growing ownership of team performance and delivery. It provides a strong foundation for progression into Assistant Manager roles (Level M4). What you’ll bring You don't need to be perfect, but you do need to believe that no moment is too small to be extraordinary. • 2+ years of leadership experience in retail, hospitality, theatre, performance, or experiential environments., • Experience coaching and developing a team through feedback and daily floor leadership, with the ability to flex your approach across different skill sets and responsibilities., • Strong presence on the floor and confidence making real-time decisions in a busy guest environment., • The ability to balance theatrical guest engagement with operational discipline and commercial awareness., • A genuine interest in toys, play, and what the brand stands for., • Ability to stand for extended periods and lift up to 25 pounds., • Flexibility to work days, evenings, weekends, and peak retail periods. Experience in experiential, flagship, or performance-based environments is a strong plus. A love of play is non-negotiable. This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned. The Perks of Play Because Magic should be rewarding. • Competitive hourly pay, • Generous bonus structure, • Medical, Dental, and Vision Plans, • Paid time off, • Paid & Unpaid Sick Time, • Team member discount, • Commuter benefits, • 401k match, • Opportunities for growth, • Training that builds confidence, skills, and product knowledge, • A workplace that celebrates creativity, individuality, and joy Our Commitment FAO Schwarz is proud to be an inclusive workplace where everyone feels welcome to bring their full selves to work. We believe diverse perspectives make the magic stronger, and we are committed to creating an environment where everyone can thrive.

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