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Position Summary: We are seeking an outgoing, adaptable and courteous receptionist for a bridal alterations shop to greet clients, answer phones and emails and manage our online appointment scheduling program. The perfect candidate would possess some customer service experience and excellent communication skills as well as the ability to maintain composure and pleasant attitude in a fast past environment. Typically, each client/bride to be will visit the shop at least 3 or 4 times before their big day. Therefore, the perfect candidate must be able to cultivate ongoing friendly relationships with the clients. About Sew Elegant: Sew Elegant is one of the most popular shops in the city for brides who need assistance to look their best in the dream dress. This fun and inspiring little shop aims to provide brides to be an individualized and stress-free experience while they are having their dresses altered to perfection for their big day. If you are hired, you will work with the owner and a great team of seamstresses directly every day. Some of your responsibilities would include: Answering all phone calls, emails and voicemails about the shop and the process of alterations with a warm and pleasing attitude. Maintaining the online appointment scheduling program. This may, on occasion, require you to call potential customers back and/or ensure the availability of the seamstress. Screening customer information and make sure the necessary information is passed on to fitters or seamstresses. Assisting the brides in and out of their gowns, if necessary. Informing brides about the alterations and ensure transparency throughout all stages of the process. Maintaining a close and friendly relationship with clients. If you would like to work with us, you will need: Excellent communication skills—written and oral. Must be able to articulate and communicate with customers and staff effectively. Basic computer skills is a must. To be able to work with associates, management, clients and visitors from diverse backgrounds respectfully and courteously. To be able to manage multiple tasks simultaneously while prioritizing and paying attention to detail. At least 2 years of customer service experience. Bridal experience is preferred but not necessary for the right personality. Necessary training will be provided. To be able to resume responsibility for immaculate presentation and organized reception area. Hours: Our shop is closed on Sundays. However, you MUST be able to work late evenings (no later than 7pm) and Saturdays. Summers are the busiest time for weddings. As such, our shop is always at its busiest from March to October. While working hours from November to March will be flexible with generous paid time off, being able to work as needed during the summer months is a MUST for this job. Salary: You will start with an hourly rate that is commensurate with experience. However, employees with the right attitude will have opportunities to grow and earn more including. You will receive the necessary training and professional development for pay raises and bonuses based on work performance. If this sounds like the perfect job for you please contact us. Please introduce yourself and tell us a little bit about why you would be perfect for the job. Please also include your availability. We are looking forward to finding a great fit to join our team. We use email so be sure to check your email. Only applications with an introduction will be considered. Job Type: Full-time
Job Summary: The Programs Manager is responsible for the planning and development of the Playhouse’s programs – in conjunction with the Operations Manager and local Board of Directors – and the execution and implementation of the programs daily. In addition, the Programs Manager supports these efforts by recruiting and training volunteers, supporting development activities like grant writing, coordinating administrative support, and interfacing with parents and families. Major Duties Include: · Plan, develop, implement, and maintain programs. · Ensure the safety of all participants while at the Playhouse, and when attending off-site programs and events. · Collaborate with professionals to establish new programs and curriculum. · Establish and maintain metrics and budgets for the quality of each program and event. · Report on quarterly Key Performance Indicators to the Board of Directors. · Maintain website including monthly calendar of events and programs. · Collaborate with other organizations, families, and professionals to expand programs and access to programs to increase participation. · Conduct and document parent formal written surveys and informal parent feedback to grow programs. · Provide programmatic and volunteer support for major events. · Recruit, train, and manage volunteers to support program efforts. · Provide program and event information for social media platforms and Playhouse correspondence. · Provide support to grant writers of program specifics and provide recap for each Grant and how funds were utilized per program. · Coordinate lectures and events on a quarterly basis or more frequently as needed. · Conduct outreach to hospitals and community-based organizations to build partnerships and connect with more families. · Manage a hybrid program model. · Responsible for timely and accurate data management. · Ensure all volunteers meet requirements regarding paperwork, background checks, and trainings etc. · Ensure all participants & families submit required forms/complete requirements for all programs in a timely manner. · Ensure the Playhouse is regularly organized, cleaned, and sanitized. Qualifications · Bachelor's Degree required. · One to two years of program coordination experience required. · One to two years of volunteer recruitment, training, and oversight experience required. · Motivated, enthusiastic, and organized individual with strong interpersonal skills. · Proficient in Microsoft Office, G-Suite, GoToMeeting, and Teams. · Creative, collaborative, problem-solving, resolution-focused, open-minded. · Strong communication and interpersonal skills. · Strong project management and time management skills. · Disposition to interact directly with individuals with Down syndrome and their families. · Spanish-speaking preferred, but not required. · Self-starter, ability to work independently and with a team. · Flexible with the ability to accommodate the changing/growing needs of our community. · Able to effectively work under pressure and manage workload in a fast-paced environment. · You will be expected to work on-site at the Playhouse. This is not a remote position. Typical schedule, with some variation as needed: 10am-6pm Tues - Sat, except during summer months (Monday- Friday). General Requirements: All staff is expected to be committed to the mission and values of GiGi’s Playhouse NYC, communicate authentic sensitivity to and an understanding of the Down syndrome community, have a sense of humor, and possess a willingness and ability to thrive within a unique work environment. Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Job Type: Full-time Pay: $45,000.00 - $50,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location: In person