Facilities Director
1 day ago
Austin
Job Description Facilities Director Reports to: General Manager Status: Full-time | Exempt Supervises: Assistant Facilities Director (MEP), Maintenance Manager, Housekeeping & Laundry Supervisor, Security & Parking Supervisor Position Summary The Facilities Director is responsible for leading, managing, and continuously improving the operations of Westwood Country Club’s MEP (Mechanical, Electrical, Plumbing), Maintenance & Grounds, Housekeeping & Laundry, and Security & Parking Departments. This role ensures that all club facilities—including the Clubhouse, Tennis Center, Restaurants, Banquet Facilities, Pools, landscaping/grounds, parking, and offices—are safe, functional, compliant with all regulations, and maintained above industry standards. The Director oversees departmental budgets, vendor and subcontractor management, preventive maintenance programs, statutory compliance, and operational performance. This position requires a proactive, strategic leader who can implement operational improvements, optimize resources, and ensure member satisfaction while fostering a high-performing team culture. Operational & Departmental Leadership • Manage day-to-day operations of MEP, Maintenance, Housekeeping & Laundry, and Security & Parking., • Oversee onsite contractors and service providers, ensuring quality of service, adherence to schedules, and compliance with site protocols., • Develop, implement, and monitor preventive maintenance programs to minimize operational disruptions., • Ensure all building equipment is tested, serviced, and maintained by in-house staff in conjunction with external vendors., • Ensure compliance with local, state, and federal regulations (e.g., OSHA, ADA), maintaining documentation of inspections, certifications, and records for all state and federal agencies., • Collaborate with department heads to improve operations, optimize staffing, and identify areas for efficiency and cost savings., • Maintain accurate records, including floor plans, security access logs, maintenance logs, and regulatory compliance documentation., • Implement and maintain a safe work environment, coaching staff on proper safety practices and addressing unsafe conditions immediately. Financial & Strategic Oversight • Participate in the annual budget process, monitor departmental spending, and take corrective action as needed to meet financial objectives., • Develop and communicate departmental strategies, goals, and operational plans aligned with Club priorities to the General Manager., • Negotiate contracts and manage relationships with vendors, ensuring cost-effective, high-quality service., • Track performance metrics for all departments and report findings to the General Manager. Emergency & Safety Management • Serve as primary contact for building emergencies, facility issues, and business continuity related to facilities disruptions., • Collaborate with HR and the Safety Committee to maintain Club Safe programs and uphold overall club safety., • Conduct regular audits, inspections, and risk assessments; implement corrective actions as needed. Team Leadership & Development • Provide day-to-day supervision and direction to facilities support staff and third-party vendors, maintaining service logs, performance tracking, and issue resolution., • Train, mentor, and evaluate departmental staff to foster professional growth, high performance, and accountability., • Promote a culture of collaboration and teamwork across all departments. Customer Service & Stakeholder Relations • Maintain positive relationships with internal and external stakeholders, including club members, staff, and vendors., • Ensure seamless service delivery while fostering teamwork and collaboration across all departments., • Establish and uphold standards for service delivery, operational procedures, and internal communications. Position Characteristics To perform this role successfully, the individual must: • Demonstrate extensive knowledge of facility operations, including MEP systems, maintenance, housekeeping, and security & parking management, as well as regulatory and safety compliance requirements., • Present a professional image of leadership, serving as a role model for all staff and embodying Westwood Country Club’s standards of excellence., • Possess strong administrative, organizational, and financial management skills, including budget oversight and cost control., • Exhibit excellent communication and interpersonal skills, fostering collaboration, building positive relationships with members, staff, and vendors, and emphasizing a high standard of member service., • Direct, mentor, and motivate staff, providing clear expectations, guidance, and feedback to drive performance and professional growth across all departments., • Demonstrate strategic thinking and problem-solving ability, anticipating operational challenges, implementing solutions, and continuously improving processes., • Act decisively under pressure, handling emergencies, operational disruptions, and member concerns with professionalism and poise., • Maintain a proactive approach to facility improvement, identifying opportunities to enhance operational efficiency, cost-effectiveness, and service quality., • Adapt to a dynamic, fast-paced environment, balancing daily operational needs with long-term planning and continuous improvement initiatives., • Champion a culture of safety, compliance, and accountability, working closely with the Safety Committee to uphold Club Safe programs and regulatory standards. Required Skills & Competencies • Strong interpersonal skills with a proven track record in leading large teams., • Full understanding and proven experience with operational service delivery, maintenance budgeting, Health and Safety, statutory and mandatory compliances., • Exceptional analytical and problem-solving skills., • Ability to develop and maintain positive working relations with team members and external vendors., • Experienced in contract negotiation and management., • Proficient in Microsoft Office Suite, ADP, and project management software. Education & Experience • Master Electrician license and/or equivalent education, • HVAC repair/maintenance certification or license, • EPA certification, • EPA Proctor, • Certified Pool Operator, • Bilingual in English/Spanish preferred Appearance and Grooming All employees must follow the associate handbook guidelines for workplace appearance and adhere to departmental uniform requirements. Language Skills Ability to read, analyze, and interpret complex documents, including safety rules, operating instructions, and procedure manuals. Ability to respond effectively to sensitive inquiries or complaints. Reasoning Abilities The Director must be able to accept and manage change and be flexible, establish and uphold effective working relationships with others, work quickly and accurately, and supervise the work of subordinate staff. The Director will work independently and as part of a team, exercise good judgment, perform detailed inspections and analyze repair needs while interpreting schematics, manuals, and drawings related to building systems, structures, equipment, and furniture. The ability to understand and follow verbal and written instructions, communicate clearly and concisely, and maintain positive interaction and communication is required. Physical Demands The Facilities Director must be able to perform duties in varying environmental conditions, including heat and cold, for extended periods. Responsibilities may require: • Standing, walking, or sitting for long periods, • Bending, reaching, stooping, pushing/pulling, lifting, and carrying up to 50 pounds, • Climbing stairs, ladders, or elevated surfaces, • Operating assigned equipment, including company vehicles, golf carts, and power tools Technical Skills: • Skilled in carpentry, painting, electrical, plumbing, concrete, and masonry, • Proficient in general building systems, including HVAC, mechanical, electrical, and plumbing, • Knowledgeable in safe operation procedures and preventive maintenance of all equipment Work Environment Typical noise level is moderate, consistent with fine dining or country club restaurant settings. Some work conditions may be atypical or extraordinary. Limitations and Disclaimer This job description is intended to describe the general nature and level of work expected for this role at Westwood Country Club. It is not an exhaustive list of all responsibilities, duties, and skills required. Requirements may be reasonably modified for individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of others. Employees will be required to follow other job-related instructions and perform other duties as requested by their supervisor, in compliance with federal and state laws. Employment remains at-will under Texas law.
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