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Job Type: Part- Time Pay Rate: $15.50 per hour Category: Public Safety Location: Six Flags Fiesta Texas in San Antonio, Texas WHAT WE PROVIDE: Join our team at Six Flags Fiesta Texas in San Antonio, TX, as a Year-Round team member! Enjoy a starting pay rate of $15.50 per hour, along with a host of exciting perks. You'll receive free entry to any Six Flags park for yourself and a guest with each visit, additional complimentary tickets for friends and family, and a generous 40% discount on merchandise. We offer flexible scheduling, and both daily and weekly pay options are available to ensure you get paid when you need it. Experience the benefits of working with us while having fun and making lasting memories! WHAT YOU WILL DO: • Promote Fiesta Texas Guest First and Safety Standards, • Using Loss Prevention criteria, observe, witness, stop, and detain offenders in shoplifting, counterfeiting, and ticket scalping incidents at Fiesta Texas, • Assist Security in the processing of individuals that attempt to enter the park illegally, • Conduct investigations concerning a wide variety of different malfeasance issues pertaining to Fiesta Texas and their Employees, • Able to demonstrate effective written and oral communication to offenders, parents, Loss Prevention Management and, Local Law Enforcement, • organize paperwork and computer data entry as well as, • Interfacing verbally with all Fiesta Texas Employees and Management, • Converse with numerous employees and guests on various levels while always maintaining composure in potentially stressful situations, • Interface with minors / adults / local law enforcement and parents relative to internal and external theft issues, • As needed, coordinate all local law enforcement authorities for the arrest of offenders based on Loss Prevention criteria and provide authorities such photographic evidence and other documentation needed for prosecution of offenders, • Testify in court as needed concerning internal and external theft incidents WHAT YOU NEED: • Must be at least 18 years of age, • Strong communication skills, both oral and written, • Comfortable working both alone and in a group setting., • Ability to stand and walk for long periods of time outdoors in various weather conditions to include extreme heat and sun., • The availability to work flexible hours and varied shifts including nights, weekends and holidays., • High school diploma or GED equivalent, • A valid State Driver’s License with the ability to obtain a Park Driver’s License upon eligibility. OTHER FUNCTIONS: • May perform other duties beyond scope of above as necessary to support the park as a whole, • Reports to the Public Safety Department Leadership While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer. Interested Candidates should apply online at ___ Park Location: San Antonio, TX - Six Flags Fiesta Texas

Setting: Hospital Join Jackson Therapy Partners as a travel SLP and use your skills where they’re needed most. You’ll help patients improve communication and swallowing disorders while exploring a new part of the country. Apply today and a recruiter will reach out with more details. Minimum Requirements • Master's Degree in Speech-Language Pathology from an accredited educational program, • Completed CFY and current Certificate of Clinical Competence from ASHA, • Active State License is Required to Start the Assignment We deeply value your commitment to impacting others, that’s why we offer a comprehensive and competitive benefits package starting your first day. • Weekly, On-Time Pay because that's how it should be, • Full Medical Benefits & 401k Matching Plan, • 24/7 Recruiter: Your main point of contact available by text, phone or email, • Competitive Referral Bonuses, • 100% Paid Housing Available Join Jackson Therapy Partners as a Traveling SLP and get the flexibility, stability, and growth you deserve. Enjoy full-time pay, benefits, and relocation assistance in travel contracts that let you explore your favorite locations while maintaining job security in diverse settings nationwide. Choose from a variety of career options including direct hire, temp-to-hire, and travel contracts using ProVenture, our AI-enhanced career app designed for therapy professionals like you. EEO Statement Jackson Healthcare and its family of companies are an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Multimedia Specialist Senior. The Multimedia Specialist coordinates various aspects of production to include integration of technical and creative team's aspects and production elements to include non-traditional production methodologies for various distribution channels. Plans, develops, designs, and produces high-quality video. Produces and executes media interviews, leadership town hall productions and supports storytelling for major USAA events. Provides guidance and counsel to Enterprise line of business communication teams in regard to media production. May perform functional roles such as director, distribution, videographer, editing, lighting and sound based on skill level. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following location: San Antonio TX Relocation assistance is not available for this position. What you'll do: • Responsible for directing, leading, supervising all aspects of a production from initial concept development through completion. Ensures all brand guidelines are followed. Manages technical aspects such as equipment selection, sound, lighting, set design and special effects of live and recorded media productions and events in the field, studio, and corporate meeting venues., • Directs pre and post-production including but not limited to casting, crew selection, script editing, location selection, shot composition, shot sequence, final editing, graphic design elements and directing talent performance to achieve expected results. May serve in a talent capacity on occasion., • Applies advanced technical and creative techniques and experience to guide team members in message/story development, production preparation/execution, post-production editing/delivery and provide graphic design direction., • Applies advanced knowledge of social media tools/platforms such as Facebook, Twitter, Vine, etc. to develop consumer content and recommend how best to apply the content while influencing across department., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's Degree Radio/TV/Film, Art, Marketing, Graphic Arts, Design, Journalism or Communications; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 or more years of experience working with graphic design, corporate, video post-production, broadcast, advertising or other related industry., • Advanced visual, graphic and presentation skills., • Demonstrated ability using color, fonts and imagery., • Proven ability to deliver briefings to management., • Proven ability to compose and capture compelling images, developing communication and computer systems skills. Physical Demand Requirement: • Ability to lift and carry up to 50 pounds of equipment < 10% of the time. What sets you apart: • Online video portfolio or reel Required. (applications without sample work will not be considered), • Demonstrated expertise in Adobe Creative Suite (Premiere, After Effects), DaVinci Resolve, and familiarity with AVID, and/or operation of Sony cameras and audio equipment (FX6, 9, and 3 in particular), to create effective, compelling video content through on-brief content capture and/or content editing., • Demonstrated experience with documentary-style run-and-gun shooting., • Experience capturing content and/or editing across a broad range of outputs, from 6-second social content to linear/broadcast TV., • Demonstrated experience in social media content creation and best practices., • Ability to thrive in fast-paced environments, capable of handling turn-key solo projects as well as managing multiple projects with quick turnarounds., • Proven experience in team-oriented, collaborative environments, especially with in-house agency creative teams and producers., • Willingness and ability to travel frequently., • Bonus: Background in network engineering with experience in AVID system administration., • Bonus: Experience with Davinci and Mocha for blurs, etc., • Bonus: Experience with DJI equipment (Osmo + audio transmitters)., • Bonus: Experience as a colorist., • US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450- $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We’re building something new—and we’re looking for bold, creative, and strategic talent to help shape it. USAA’s Corporate Affairs team is growing as part of an exciting transformation to strengthen how we engage with our members and each other in service of our mission. Whether you’re a strategic business partner or a creative storyteller, join us to forge smarter connections, deeper partnerships, and stronger outcomes. Together, we’re enhancing how we serve the military community and their families—making every interaction more meaningful. As a strategic Account Manager supporting USAA - you’ll lead the development and delivery of integrated communications strategies that inform, engage and inspire. With a strong understanding of the financial services landscape, your part strategist, part storyteller and part project manager – deeply attuned to the business, its people, and the channels that matter. You’ll collaborate across Corporate Affairs and act as a connector—bringing strategic thinking, content savvy and rigor to every engagement. You’ll bring the ability to quickly understand business goals, navigate functional priorities and translate complex strategies into clear, actionable communications. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: • Provides regular counsel and insight to senior management, company leaders, subject-matter experts, and unit staff to develop highly complex effective communication strategies and tactics in support of enterprise strategic initiatives., • Prioritizes highly complex communication projects and ensures they support enterprise plans for employee, member, and public initiatives. Serves as a key influencer and integrator of strategic objectives across the enterprise., • Creates strategies that employ communications tactics such as press outreach, online advocacy, social networking internal and external social channels, leadership, and other internal and external communication channels, and publications. Measures the effectiveness of communications strategies to ensure objectives are met., • Develops and implements highly complex communications plans in support of business objectives and collaborates with colleagues to support positive business outcomes, protect and enhance USAA's reputation, and engage the company's workforce., • Develops, manages and executes effective messaging, collateral, processes and strategies in support of business initiatives, craft key messaging for use with federal and local regulators., • Partners with various teams within the Marketing & Communications Organization (e.g. Social Business, Content Strategy & Development) and with key enterprise partners in the development of collateral to be used across all mediums, including print, web, email, video, and social media to help deliver the messages on the identified channels., • Maintains a command of USAA strategies and possesses in-depth knowledge of financial services industry issues and trends, and actively seeking to link those issues to ongoing or emerging employee, member and/or public communications opportunities., • In support of public affairs, leads and/or partners in the development and implementation of all communications to include crisis management, legislative, regulatory and litigation communications. Manages message development and builds relationships with third-party groups., • Develops and manages grassroots communications with influential groups. Develops relationships with the news media to leverage USAA's reputation., • In support of social media, partners with the Social Business team to plans, directs, and executes USAA's social media strategy to protect, sustain, and enhance USAA's reputation., • Develops and mentors junior team members., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's Degree in Communications, Journalism, Marketing, or a related degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree., • 8 or more years of progressively responsible experience in internal and/or external communications (including employee communications), preferably within the financial services industry to include media relations experience working with media outlets at national, regional or local levels., • Subject Matter Expert writing and editing skills and excellent verbal communication skills., • Subject-matter-expert knowledge of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required., • Subject-matter-expert level in communication industry practices and emerging trends required., • Experience in translating business objectives into integrated communication strategies and tactics that drive business performance., • Project management and collaboration experience including managing cross-functional projects from inception to completion. What sets you apart: • Experience in Financial Service communications and/or working within an agency model in an account management or producer role, • Strong Project Management skills and experience in PM Tools such as Workfront and/or Asana, • Enjoys collaborating cross-functionally to enhance business outcomes., • Experience in video, radio & photography production., • Experience shaping creative communications that are pointed at solving a business challenge., • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The dedicated Executive Director, Business Excellence, for Bank OMNI Sales and Service (BOSS) is a critical leadership role responsible for proactively managing and mitigating vulnerabilities across the BOSS business. This role centralizes accountability for all safeguard functions within BOSS, ensuring alignment with Bank Risk Program and RGF expectations and enabling operational resilience through repeatable processes and data-driven insights. This Leader will manage a team of subject matter experts specializing in BOSS vulnerability and control, providing comprehensive and proactive business coverage and will oversee the team's efforts to streamline safeguard-related processes, enhance collaboration, and minimize disruption to BOSS operations. The ED, BOSS Business Excellence utilizes executive-level business acumen, strategic thinking, process improvement, and decision-making abilities and provides effective hands-on management and leadership. This position can work remotely in the continental U.S. with occasional business travel. * Oversee key initiatives and accelerate the strategic execution of key cross-functional workstreams * Develop and maintain an end-to-end strategy to improve the use of employee feedback as a key element of our process improvement efforts and target state design * Effectively implement a process that can be used horizontally, at scale, across the Bank to improve the pull-through of innovative ideas from our employees * Design integrated communication plan to provide employees feedback on the outcome of their ideas * Ensures effective oversight, governance, risk identification, and compliance in place to monitor channel performance; identify, measure, and report on performance targets * Enable target-state employee and member experiences and operational excellence through effective process management, change delivery, and communications * Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. * Bachelor’s Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 10 years of channel or large-scale sales, service, or operations experience within a highly regulated environment. * 3 years of experience in sales/service effectiveness or performance analytics and reporting, including experience providing trends/solutions in a contact center or large operations environment. * 4 years of people leadership experience in building, managing and/or developing high-performing teams is required. * Ability to develop successful relationships with internal stakeholders and negotiate and influence at all levels of the organization. * Experience leading through change and communicating effectively at scale. * In-depth knowledge required of financial industry laws, rules, and regulations as well as regulatory guidance on processes, programs, and operations What sets you apart: * Experience in contact center operations * Experience in first and second-line operational risk/compliance * Deep Familiarity with bank risk programs * Leadership experience * US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $147,750-$265,950. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Benefits Advisor (Mid-Level), specializing in Leaves and Programs, you will be a key resource for our employees navigating important life events. You will manage leave programs, vendor relationships (i.e. our onsite child development center), communications, and annual enrollment fairs, ensuring a smooth and supportive experience for USAA employees. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office location. Relocation assistance is not available for this position. * Leave programs subject matter expert. * Vendor and program relationship manager. * Onsite services support to include managing onsite child development center relationship. * Back-up care program management. * Leads communication efforts across the benefits team, builds relationship with Association communications subject matter experts. * Manage the MyTotalRewards portal. * Event planning, coordinates all Annual Enrollment Fairs across all campuses. * Provide expert mentorship in the design, development, and administration of employee benefit plans. * Support the daily operations of benefit programs, ensuring they meet all legal and contractual requirements. * Analyze trends and data to identify and solve benefit-related issues, finding the best solutions for the organization and employees. * Help resolve sophisticated issues related to employee benefit programs. * Ensure that benefit programs and vendors align with the company's overall Total Rewards philosophy. * Assess vendor performance and ensure contracts deliver excellent service to employees. * Collaborate with partners to improve and refine employee benefit program goals. * Evaluate how well benefit programs are working and the impact of changes made. * Ensure benefit programs follow all applicable laws and regulations, staying ahead of changes that may affect offerings. * Research and analyze program changes to maintain compliance with federal regulations. * Participate in benefit-related projects and initiatives, working on cross-functional teams. * Coordinate with collaborators to create and implement systems and processes that support benefit projects. * Help implement communication strategies for benefit plans, including updates on open enrollment, pricing, and plan details. * Analyze costs and identify ways to minimize expenses and improve efficiency, while also assessing the financial impact of programs. * Identify, assess, and handle risks associated with benefit programs, following all risk and compliance policies. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations. * Experience leading and/or running projects/programs. * Solid understanding of data analysis tools and techniques. * Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs. * Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to critical inquires and complaints. * Working knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans. * Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. * Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA. What sets you apart: * Experience leading and/or implementing Benefits communication strategies. * Strong vendor management experience (assessing SLOs, issue management). * Experience with corporate Military Leave programs. * Ability to work autonomously as well as with direction. * Expert verbal and written communication skills. Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a highly organized and proactive Executive Assistant to provide comprehensive support to 3 to 4 HR executives. This role demands exceptional time management, strategic prioritization, and the ability to thrive in a fast-paced environment. The successful candidate will authoritatively handle schedules, communications, and logistics, while also contributing to team culture, onboarding, and financial oversight. Responsibilities include coordinating meetings, drafting communications, maintaining confidential records, and ensuring efficient information flow to support executive goals and HR operations. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our San Antonio, TX office location. Relocation assistance is not available for this position. * Comprehensive Administrative Support: Handles schedules, emails, call routing, and ensures appropriate record retention for assigned Executive Management Group (EMG) members within HR. Coordinates activities and facilitates timely information flow to and from EMGs. * Strategic Prioritization and Time Management: Collaborates with EMGs to understand and prioritize daily activities, meeting deadlines, and achieving goals. Identifies critical items (meetings, emails, people, data) requiring prioritization and effectively manages executive time by offering constructive challenge. * Communication and Presentation Support: Prepares and updates presentations, ensuring accuracy and compliance with relevant standards. Drafts internal communications and other materials on behalf of leaders for various audiences, including department leaders, employees, and stakeholders. Prepares correspondence as requested, treating all information with the highest level of confidentiality. * Information Dissemination and Awareness: Maintains awareness of applicable intranet pages, messaging channels, and other information platforms. Proactively disseminates reminders to leaders and employees for critical deadlines, such as check-in completions or training requirements. * Meeting Coordination and Management: Monitors executive calendars to coordinate meetings, ensuring alignment on all aspects. Creates agendas, takes minutes, documents action items, manages attendees, and delegates tasks, ensuring all meetings have a clear purpose. Coordinates meeting logistics, including scheduling, planners, dates, and secures content for presentations. * Team Culture and Employee Experience: Understands the importance of team culture and prioritizes employee connection points like 1:1s, staff meetings, and skip levels. Creates positive employee experiences through coordinated efforts. * Onboarding and Transition Support: Partners with hiring managers to enhance the employee experience by proactively planning and onboarding new EMGs or team members. Develops effective transition plans to minimize negative impacts on the incoming executive-to-assistant relationship. Updates organizational charts and distribution lists promptly following employee hires or exits. * Resource Provision and Logistics: Ensures new hires have access to necessary resources and knowledge of department operations. Coordinates desk/seating logistics and may provide oversight for on-site events. * Financial Management: Handles travel and expense reporting in a timely manner. Oversees team budgets and confirms adherence to individual budget plans by people leaders. Maintains an inventory of office supplies with an expense-management focus. * Document Management and Reporting: Maintains a systematic filing system for key documents and generates reports as requested by assigned EMGs. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma required. * 4 years directly related work experience providing administrative support to executives or leadership teams. * Proficient in Windows, MS Word, Excel, Outlook, PowerPoint, Adobe, and Publisher. * Advanced knowledge of spreadsheets, data retrieval, and word processing and presentation software. * Demonstrated experience with calendar management and/or prioritizing tasks in a fast-paced environment. * Ability to effectively build strong relationships and work with all levels within the organization. * Excellent oral and written communication skills with a high degree of accuracy and attention to detail needed. What sets you apart: * US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $63,590.00 - $121,530.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We’re building something new—and we’re looking for bold, creative, and strategic talent to help shape it. USAA’s Corporate Affairs team is growing as part of an exciting transformation to strengthen how we engage with our members and each other in service of our mission. Whether you’re a strategic business partner or a creative storyteller, join us to forge smarter connections, deeper partnerships, and stronger outcomes. Together, we’re enhancing how we serve the military community and their families—making every interaction more meaningful. As a dedicated Corporate Affairs Business Partner at the Lead level, you will serve as a strategic advisor, bridging Corporate Affairs with the Property & Casualty and Life Insurance business lines at USAA. You will counsel internal clients on effective stakeholder engagement strategies to help them achieve their goals. You will also be responsible for developing and executing corporate impact strategies that advance enterprise priorities, protect and elevate the company’s reputation, and connect employees and stakeholders to USAA’s mission We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office. Relocation assistance is not available for this position. What you'll do: • Advises business leadership on communications, reputation management, corporate impact, and stakeholder engagement strategies, ensuring Corporate Affairs enables enterprise strategy, drives growth, and mitigates risk., • Develops and executes comprehensive corporate affairs plans aligned with enterprise strategic plans and business objectives., • Leads the development and implementation of corporate affairs strategies that align with overall enterprise strategy and business objectives for both internal and external audiences. This includes proactively identifying and managing crises, potential reputation risks, and opportunities., • Employs data-driven analysis to develop and implement proactive strategies for mitigating potential business challenges and external risks., • Maintains an in-depth understanding of the external market, business strategy, and corporate affairs function., • Cultivates strong relationships with internal partners, highlighting the contributions and measurable results of corporate affairs efforts. Uses this data to adapt and improve strategic plans to better support business objectives., • Partners with content studio team members to deliver high quality communications for collective execution in support of corporate strategy and business goals., • Provides mentorship and training to team members, supporting their development., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's Degree required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of experience in corporate communications, public affairs, general business consulting, or related work experience, • Demonstrated success advising senior leaders and navigating complex organizations., • Deep understanding of business drivers and the ability to align communications and social impact efforts to enterprise strategy., • Comprehensive knowledge of the financial services and insurance industries and regulatory landscape., • Experience developing and implementing communications strategies that align with overall business objectives and drive measurable results., • Demonstrated ability to assess and make decisions of a complex nature that align to enterprise and/or business objectives and the ability to identify and resolve issues effectively., • Demonstrates an advanced understanding of target audiences, uses strong skills in editing and writing style to impact significant change through written communication. Adapts communications style across diverse audiences and channels., • Experience leading cross-functional teams or projects. What sets you apart: • Experience supporting P&C or Life Insurance businesses, preferably both, • Business acumen, particularly around corporate financials, • Communications agency or management consulting experience, • Executive presence, a persuasive style and sound judgement, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $127,310 - $229,160. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a trusted advisor and strategic partner to senior executive leadership as an HR Business Partner Director, you will drive business value through development of long-term talent strategies aligned with business objectives. Leveraging business acumen, data-driven insights and innovative thinking to solve complex HR and business challenges, you will influence key decisions impacting organizational performance while driving initiatives that result in a high-performing and engaged workforce. This is an individual contributor role that influences various stakeholders across the organization. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: San Antonio, TX. Relocation assistance is available. Multiple positions available. * Develops innovative, agile, proactive, and cost-effective HR strategies in alignment with business objectives and related people plans and influences senior executive leaders with recommended talent solutions. Distills macro talent strategies and tailors application for the unique needs of each functional area assuring business effectiveness. * Responsible for driving a culture of innovation, agility, and growth mindset within their client portfolio by collaborating with senior executive leadership to align HR strategies with business objectives. * Leverages business acumen related to business goals, objectives and unique talent needs to inform and influence enterprise talent offerings across the HR portfolio. * Operates with a digital-first mindset to drive competitiveness, agility, and differentiated business capabilities. Leverages data and industry insights in the design of strategic HR solutions. * Independently leads end-to-end complex organizational design, operating model efforts and other HR initiatives. Diagnoses talent needs and designs fit-for-purpose strategies. * Leads complex programs and initiatives with broad, cross-functional impact. * Accountable for strategic approaches and inputs that inform strategic and operational workforce plans and associated cost of labor. Proactively partners with business leaders, Finance and Workforce Planning partners to help ensure alignment with cost of labor targets. * Provides trusted advice and coaching to senior executive leaders and serves as a strategic catalyst and change champion. Effectively challenges senior executive leaders and delivers difficult messages as needed. * Mentors and provides leadership and guidance to other HR Business Partners, HR advisors and COE partners. Seeks diverse perspectives from broad network of resources in the development of strategies and solutions. * Operates as “One HR,” working in partnership with COE leaders to evaluate and drive HR approaches and processes, influencing improved outcomes in support of changing business needs. Responsible for thought leadership and strategic insights to drive enterprise HR initiatives or solutions. * Continuously evaluates HR approaches and processes, influencing improved outcomes in support of changing business needs. * Drives people-related business outcomes and proactively provides valuable insights on both internal and external environments regarding talent identification and organizational blind spots. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. * 8 years of relevant work experience in one or more human resource disciplines, or business consulting/analysis experience with a focus on driving strategic initiatives. * 5 years of experience in developing and leading talent solutions aligned to business objectives as an HR Business Partner or in a similar role. * Demonstrated experience telling impactful stories with data and insights and influencing senior leaders on complex matters, decisions, and solutions to include building and presenting executive level artifacts to drive decision-making and business outcomes. * Extensive experience designing and developing long-term strategies aligned to business objectives and driving meaningful change in a matrixed environment. * Extensive experience leveraging advanced business or industry knowledge in the development of strategies aligned to organizational objectives. * Strong problem-solving skills, including the ability to holistically analyze situations and determine appropriate, integrated outcomes. * Strong interpersonal and communication skills with demonstrated ability to quickly build trust and relationships among senior level and/or c-suite leaders and peers. Ability to tailor messaging to various levels in the organization. What sets you apart: * Significant HRBP experience driving strategic talent initiatives in a large, complex organization in financial services, banking, insurance, technology or related industry. * Experience driving change and leading through large scale business transformations with significant talent movement. * Demonstrated experience influencing senior leaders and c-suite executives through data and insights to drive decision-making and business outcomes. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty, and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We’re building something new—and we’re looking for bold, creative, and strategic talent to help shape it. USAA’s Communications and Public Affairs team, together with Marketing, plays a critical role in advancing our top priority: delivering exceptional member service and enhancing the value of membership. Our work centers on advocating boldly for those we serve, telling our story with one voice, and driving meaningful impact for the military community and their families. As a principal-level Corporate Affairs Business Partner focused on Communications, Public Affairs, and Marketing, you will bring the full power of Corporate Affairs to life for these vital functions. You will drive alignment to USAA’s strategic priorities and, working closely with partners across Corporate Affairs, Marketing, and the broader association, craft compelling internal and external content that strengthens reputation, engages stakeholders, and moves the needle for the business. You will operate as a strategic advisor to senior leadership within Communications, Public Affairs, and Marketing, going beyond communications and getting deep into the business. You will engage directly with executive leaders and their direct reports, relying on your business acumen, persuasive style, sound judgment, and passion for the mission to fuel your success. We offer a flexible work environment that requires an individual to be in the office four days per week. This position will be based in San Antonio, TX. Relocation assistance IS available for this position. What you'll do: • Accountable for providing thought leadership to drive communications strategy development; applies technical subject-matter-expertise to produce innovative communications solutions for large scale, enterprise-wide programs across multiple business units., • Oversees business and communications partner adherence to the communication governance practices and framework that drive a desired and consistent communications experience across various audiences., • Oversees work of communications partners in the development, approval and execution of public, member, and employee communications across multiple business units; provides guidance to ensure consistent alignment with USAA brand guidelines., • Leads communications strategy and execution, driving large, enterprise-wide programs across USAA and / or multiple business units to support enterprise business objectives. These programs include leading communications to support acquisitions, divestitures, strategic imperatives that guide the future of the enterprise., • Leverages data and insights expertise to evidence impact of communications programs on business objectives; provides communications data and insights to key senior leaders and enterprise stakeholders; then leverages the insights to inform future communications strategy., • Performs research and analysis of current communications trends and best practices – particularly in the areas of content, channel innovation, reputation management, driving business-based metrics, and SEO; synthesizes the information into actionable plans to drive communications excellence across the organization., • Leads through highly complex tasks with leadership discretion – often serving as a proxy for executive leadership on key issues; serves as a mentor to peers and team members and assists in their training and development., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 10 years of progressive experience in corporate communications, consulting and / or specific business area of focus related developing communications strategies, leading large-scale enterprise programs and delivering results within a complex matrix environment., • 6 years of experience presenting communications strategies and outcomes to C-level executives or board members., • Experience collaborating with key stakeholders, influencing senior leader decisions and managing work to achieve strategic goals. Experience in defining strategies to empower and equip leaders to be effective in interactions and communications with all stakeholders., • Strong business acumen in various areas to include business operations, communications industry practices and emerging trends and experience with application in a financial services and/or business operations environment., • Experience in leveraging data and insights to evidence the impact of communications programs on business objectives., • Experience and demonstrated results leading cross-functional, matrixed team, while also being sought after for mentorship and peer review, while helping others achieve personal and professional goals., • Broad understanding of the impacts to an organization resulting from large transformation efforts, acquisitions, divestitures, etc. to be able to guide the communications strategy. What sets you apart: • Experience supporting enterprise communications, public affairs, and marketing organizations, including executive-level communications and integrated campaign initiatives., • Experience at mid- to large-sized public relations agencies and/or management consulting experience., • Experience working for a Fortune 500 company, demonstrating the ability to navigate complex organizational structures and deliver results at scale., • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Ready to shape the future of executive leadership development at USAA? We’re seeking a strategic and forward-thinking practitioner to lead the design and delivery of targeted development solutions that build executive capabilities and accelerate successor readiness. In this role, you’ll influence the growth and effectiveness of USAA’s senior leadership by creating experiences that develop the skills and mindsets leaders need to navigate future challenges and deliver member value. Your work will be grounded in data, research, and behavioral insights, reflecting a deep understanding of the evolving demands on senior leaders. You bring expertise in executive development, with a strong grasp of what it takes to build future-ready executives. You’re skilled in designing needs-based, human-centered development experiences that align with business strategy and integrate seamlessly with broader talent practices - including succession planning, assessments, and coaching to drive measurable, association-wide impact. Every initiative will be designed for measurable impact, leveraging insights to continuously refine and demonstrate effectiveness, ensuring our leadership pipeline is equipped to drive long-term, association-wide success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What you'll do: * Leads complex, comprehensive Talent Management projects from strategy through implementation, adoption, and stabilization. * Consults with senior business leaders to deeply understand the business and develops and implement talent programs and solutions to address their biggest needs * Develops and delivers data-driven insights and materials to support talent practices and talent deliverables. * Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce. * Uses data analytics to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI). * Manages vendor relationships and partners with USAA procurement to ensure optimal outcomes. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree * 8+ years of experience in enterprise-level talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management) * Advanced knowledge of various talent management technology solutions * Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives * Proven ability to develop and implement strategic talent management initiatives * Proven ability and experience managing and influencing senior leaders and peer stakeholders * Uses technology, AI, and/or automation to work efficiently and champions these behaviors among teammates * Stays attuned to advancement in research and practice and applies those insights to work * Experience managing change in support of organizational or programmatic initiatives * Demonstrates a structured approach to problem solving while balancing competing priorities What sets you apart: * Proven success in developing and implementing talent strategies for executive-level leaders to enhance capabilities, drive performance, and strengthen succession health * Familiarity with experiential learning design and leadership simulations * Proficiency in using leadership assessments to support executive development * US military experience through service or as a spouse/domestic partner Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Talent Advisor Senior, Effectiveness & Metrics, you will apply data-driven, storytelling financial acumen, and affiliate agreement management to deliver insights that link learning and talent effectiveness with organizational priorities, shaping how talent and learning investments are measured and communicated across the association. To be successful in this role, you will bring a unique blend of technical expertise and advisory leadership, as reflected in the following qualifications: * Strong capability in storytelling with data, translating metrics, trends, and ROI analyses into compelling narratives that resonate with HR and business leaders. * Ability to analyze spend, headcount, and program costs and provide insights that inform investment decisions, trade-offs, and resource allocations. * Experience in managing affiliate and vendor agreements, including monitoring service delivery, tracking spend-to-contract, and ensuring compliance with agreed-upon terms. * Proven success in partnering across Learning and Talent COEs and Finance to shape planning assumptions, validate inputs, and simplify complex information for senior stakeholders. * Demonstrated expertise in supporting financial planning and forecasting cycles for Talent and Learning organizations, ensuring accuracy, accountability, and alignment with talent and learning budgets. * Skilled in building and maintaining reporting mechanisms that connect financial data, program outcomes, and risk considerations into a cohesive picture. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. If you are ready to lead teams to deliver impactful HR solutions, apply now! What you'll do: * Consults with business leaders to develop and implement talent programs and solutions to address key business needs and strategies. * Participates and provides expertise on talent projects from strategy to implementation. * Develops and delivers data-driven insights and materials to support talent practices and talent deliverables. * Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce. * Uses data analytics to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI). * Contributes to the management of vendor relationships and partners with USAA procurement to ensure optimal outcomes. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree required. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. * 6+ years of experience in talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management). * Knowledge of various talent management technology solutions. * Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives. * Proven ability to develop and implement strategic talent management initiatives. * Uses technology, AI, and/or automation to work efficiently * Stays attuned to advancement in research and practice and applies those insights to work. * Demonstrates a structured approach to problem solving while balancing competing priorities. What sets you apart: * Experience managing change in support of organizational or programmatic initiatives * Experience developing and managing world-class talent management programs in large, Fortune 250 organizations for large talent segments essential for achieving business goals. * Track record of infusing evidence-based solutions in a business-savvy practical way. * Knowledge of AI-based talent platforms (e.g., Eightfold, Lightcast, Percipio). * Experience or knowledge in taking a skills-based approach to talent. * Ability to influence without authority, especially across leadership and matrixed environments. * US military experience through military service or a military spouse/domestic partner. * Top Skills: Talent program expertise (program design & implementation), data analysis and interpretation, strategic program management, executive communication & presentation, and coaching & mentoring skills. Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Capital Project Manager Senior, you'll lead and coordinate construction projects and suppliers, such as developing a new facility, the addition, expansion, or extension of an existing facility, or renovation/alterations to a facility in collaboration with project team, construction site and management. Responsible for ensuring quality project outcomes and providing intent for design standards and overall project requirements. This role is responsible for governance and oversight of a portfolio of projects, often running concurrently, including renovations and remodels; mechanical, electrical, plumbing infrastructure; landscape and hardscape projects. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What you'll do: * Accountable for scope, schedule and budget for moderate to high risk/complexity projects up to $50 million. * Identifies opportunities and facilitates improvements to processes and systems. * Coaches and provides on-the-job training for other team members. * Develops and reviews contract scope and provides recommendations. * Drives architectural design, engineering and construction efforts for capital and expense projects in domestic and international locations. * Provides direction and input to suppliers to eliminate conflicts and support owner interests. * Ensures project design and construction deliverables meet project requirements, goals and objectives and, incorporate USAA and Corporate Real Estate and Workplace Services’ standards and guidelines deliver intended business benefits. * Ensure compliance in project design and construction deliverables with authorities having jurisdiction, laws and regulations. * Manages exceptions to standards and works through executive business leaders to meet project business goals while maintaining strong fiduciary and scheduling controls. * Develops and maintains communication plan with all stakeholders. * Advanced functional knowledge to produce complex work deliverables in support of departmental initiatives. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years of program or project management experience in a design, construction, or equivalent capacity, to include experience developing and managing architectural or design consulting contracts and working with corporate clients. * Advanced knowledge of construction management processes. * Experience in Real Estate/Facilities Management/Architectural Design/Construction Management. * Experience with project cost control with a focus on cost reduction; assists in producing cost estimates and preliminary budgets. * Ability to read and understand construction documents. * Knowledge of building compliance and safety regulations. What sets you apart: * Program or Project Management experience with both Design and Construction * Experience with electrical / mechanical infrastructure planning and outages on occupied campuses. * One or more of the following: Licensed Professional Engineer (P.E.), PMP (Project Management Professional) * US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated mid-level Talent Acquisition Partner, in a full-cycle recruiting environment, you will be responsible for the development and maintenance of relationships and partnerships with hiring leaders, candidate pools, peer partners, and third-party vendors to deliver candidates for USAA's hiring needs. Develops and recommends recruiting strategies to proactively identify candidates and assemble a diverse pipeline of talent for open positions. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio, TX office location. Relocation assistance is not available for this position. * Identifies and builds community partnerships to generate candidates in alignment with the organization's hiring and program objectives. * Develops and implements creative sourcing strategies to proactively identify candidates and assemble pipeline of talent for open positions. * Performs full life cycle recruiting using various recruitment methods. * Partners with internal and external partners to establish community networks and relationships in support of our military, diversity and/or college hiring requirements with minimal guidance. * Follows up and follows through on all submitted candidates in a timely manner and ensures that the Applicant Tracking System (Workday) is kept up to date in real time and maintains compliance with all Federal, State and Regulatory requirements. * Using defined job descriptions, develops compelling job posting descriptions to attract talent and strives to differentiate USAA from our competitors. * Keeps candidates continually advised with high-touch communication throughout the entire hiring process. * Negotiates salary per job requisition within approved range maintaining a fiduciary responsibility to the company. * Forecasts and handles talent pool size to fulfill workforce plans and hiring objectives. * Collaborates with hiring managers and/or coworkers through the recruiting processes to maintain compliance within external and internal regulatory agencies. * Builds candidate pools to meet hiring requirements through leveraging their technical expertise to identify sourcing and networking strategies and tools. * Consults with hiring leaders and internal partners to proactively identify strategies to understand business requirements and meet hiring requirements. * Serves as a resource to team members. * Applies knowledge of relevant human resources discipline(s), specifically employment law, policy and procedures. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 4 years of progressive work experience in staffing, general human resources, and/or account relationship management, to include knowledge of applicable employment laws. * Demonstrates understanding of recruiting methods and standard methodologies. * Knowledge of applicable policies and federal, state, and local employment laws and regulations. * Demonstrates knowledge and application of effective screening and interviewing techniques. * Proficient knowledge and use of Microsoft Office products and other software to support sourcing tools and techniques. What sets you apart: * Experience with in-house, full-cycle, corporate recruiting. * Experience recruiting using the Workday Recruiting applicant tracking system. * Experience using AI related recruiting tools. * US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $85,040.00 - $162,550.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Benefits Advisor (Mid-Level), specializing in Health & Wellness, you will play a vital role in supporting the well-being of our employees and their families. You will be responsible for managing key benefits programs, ensuring compliance, and promoting a culture of health and wellness across USAA. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: * Program and vendor management for the vision and dental plans. * Subject matter expert for the wellness and fitness reimbursement programs. * Oversee family building program. * Responsible for onsite events such as the 5k across all campuses as well as the onsite biometric screenings. * Coordinate efforts to ensure HIPAA processes and controls meet standard to include monitoring the HIPAA training audience to verify the appropriate parties receive periodic training as well as work with compliance, privacy and learning teams to ensure HIPAA training curriculum is reviewed annually. * Applies proficient knowledge to provide guidance in the design, development, implementation, assessment and administration of benefit plans, programs, and services. * Supports the daily management of programs, regulatory compliance, contract compliance and contracted suppliers. * Researches and analyzes organizational trends, market data, and industry practices to identify root causes and address benefit issues to resolve efficient solutions. * Assists with raised issues on benefit programs. * Ensures vendors and benefit programs are integration and alignment with the Total Rewards philosophy. * Assesses supplier performance and contracts meet appropriate service levels to employees and plan participants. * Collaborates with the stakeholders to evaluate and modify objectives for employee benefit programs. * Evaluates the efficiency and impact of changes for benefits programs and initiatives. * Ensures legal compliance of regulations applying to assigned benefit programs and assesses the legal and regulatory environment that may impact current and/or future employee benefit offerings. * Researches and analyzes changes and improvements to programs to maintain compliance with federal regulations. * Assists with benefit projects and initiatives and serves on cross functional teams. * Coordinates with key team members on the development and implementation of systems and processes which support benefit projects and initiatives. * Implements the communication strategy around benefit plans, programs, and services to include open enrollment changes, pricing, plan details, and the various communication resources. * Researches and analyzes measures to ensure costs are minimized and efficiencies are realized and analyzes financial impacts to programs to minimize financial exposure. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations. * Experience leading and/or running projects/programs. * Working knowledge of data analysis tools and techniques. * Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs. * Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to sensitive inquires and complaints. * Working knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans. * Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. * Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA. Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Executive Assistant, you will be primarily supporting a leader over an Actuary Pricing and Product Analytics team at USAA. This role will provide administrative support for multiple members of the Executive Management Group (EMG), depending on Executive level and team structure. You will ensure day-to-day activities are coordinated and EMG members are prepared for responsibilities. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. Relocation assistance is not available for this position. What you'll do: • Deliver administrative support to assigned EMG through management of schedule/calendar, emails, call routing and ensuring appropriate record retention. Coordinates activities and ensures timely information flow for EMG assigned., • Collaborate with EMG to understand, prioritize and organize daily activities/responsibilities to meet deadlines and deliver on EMG goals/objectives. Identifies topics that translate into prioritizing meeting planners, emails, people, and data. Delivers effective challenge to preserve EMG’s time., • May prepare/update presentations. Ensure accuracy and compliance with USAA presentation standards. Additionally, draft internal communications and other materials on behalf of the leader to share with a variety of audiences including department leaders, employees, key stakeholders, or business partners., • As requested by assigned EMG, prepares correspondence on behalf of EMG. Ensures information to and from EMG members are treated with appropriate level of confidentiality., • Be responsible for maintaining awareness on applicable intranet pages, messaging channels, leader communications, and other information platforms. Proactively disseminates reminders to leaders and employees for upcoming deadlines, such as check-in completion, LMS training deadlines, or other urgent work deliverables., • Monitor EMG calendars to coordinate meetings and ensure leader/team is aligned with all aspects of meeting. Create agenda, takes meeting minutes, documents follow up action items, manages attendees, delegates, and ensures all meetings have a clear purpose/agenda. In addition, coordinates schedules, meeting planners, dates and secures the content to be presented., • Understand the importance of team culture for the EMG’s organization. Prioritize employee 1:1’s, staff meetings, skip levels, and other connection points. Creates positive experiences for employees through coordination., • Partner with hiring manager to improve employee experience by proactively planning and onboarding new EMG or other team members. Collaborates to formulate an effective transition plan that minimize/eliminate a negative impact for the incoming EA/EMG relationship. Additionally, update/submit organizational charts prior to the 1st of the month and update distribution lists within one business day of employee hire/exit., • Ensure new hires are provided access to resources and knowledge of department-wide operations/processes. May coordinate desk/seating logistics for employees and provide oversight for on-site events., • Manage travel and expense reporting timely and effectively. Additionally, manage team budget and confirms people leader adherence to individual budget plans., • Be responsible for maintaining inventory of office supplies with an expense management focused mindset., • Maintain filing system for key documents. Generate reports requested by assigned EMG., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • High School Diploma or General Equivalency Diploma required., • 4 years directly related work experience providing administrative support to executives or leadership teams., • Proficient in Windows, MS Word, Excel, Outlook, PowerPoint, Adobe, and Publisher., • Advanced knowledge of spreadsheets, data retrieval, and word processing and presentation software., • Demonstrated experience with calendar management and/or prioritizing tasks in a fast-paced environment., • Ability to effectively build strong relationships and work with all levels within the organization., • Excellent oral and written communication skills with a high degree of accuracy and attention to detail needed. What sets you apart: • Experience as an executive assistant within large financial institutions, • Experience supporting data & analytics leaders, • Comfortable working in a non-rigid environment, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $63,590 - $114,450. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Fuel enterprise-wide workforce transformation by reimaging key workforce levers across performance, mobility, skills, workforce health, and talent technology. This role guides director-level leaders in reimagining and delivering future-ready solutions, aligned to the business transformation strategy, that enable agility, growth, workforce effectiveness and employee experience. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. The Work Ahead * Team Leadership: Build and lead a high-performing team of talent solution architects who will transform association wide talent practices in service of the business transformation strategy. Develop scalable tools, sustainable processes, and frameworks to ensure consistent practices across the association. * Workforce Transformation Enablement Levers: Redesign key practices, process, and tools that will enable our strategic workforce transformation, inclusive but not limited to transforming: * Performance management * Workforce mobility (rotations, gigs, internal movement) * Skills-powered workforce transformation * Workforce planning and design technology strategy * Workforce health strategy and standards * Change Leadership, Planning, and Execution: Lead strategic planning of change driving interventions aligned to the business and talent strategy. Help the workforce effectively shift into new behaviors, mindsets, and practices to move us forward. * Cross-Functional Collaboration & Influence. Collaborate across HR COEs and HRBPs, HR Technology, Finance, Operations, and other key stakeholders to align enabling levers with enterprise strategy. * Integration & Risk Mitigation. Integrate workforce planning with enterprise functions including HR, CFO, CRE, Risk, and Enterprise Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. What you'll do: * Build and lead a high-performing team of talent solution architects who will transform association wide talent practices in service of the business transformation strategy. Develop scalable tools, sustainable processes, and frameworks to ensure consistent practices across the association. * Redesign key practices, process, and tools that will enable our strategic workforce transformation, inclusive but not limited to transforming performance management, workforce mobility (rotations, gigs, internal movement), skills-powered workforce approach, workforce planning and design technology strategy, and workforce health strategy and standards. * Lead the Talent COE's efforts in strategically planning and implementing change management initiatives that align with business and talent objectives, fostering the adoption of new behaviors and mindsets to accelerate organizational growth. * Collaborate across HR COEs and HRBPs, HR Technology, Finance, Operations, and other key stakeholders to align enabling levers with association strategy. * Integrate workforce planning with association functions including HR, CFO, CREWs, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. * Own and govern the portfolio of workforce enablement and transformation initiatives — prioritize investments, manage interdependencies and resource allocation, monitor portfolio performance and benefits realization, and ensure alignment to association strategy and risk/compliance requirements. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree * 8+ years in human capital consulting, talent management, organizational effectiveness, and/or workforce strategy * Proven success leading large-scale transformation initiative * Breadth of experience across the full talent ecosystem with deep expertise in performance, skills, talent mobility and workforce * Strong understanding of talent technology ecosystems * Exceptional stakeholder management and enterprise collaboration skills * Strategic thinker with systems design and change leadership capabilities What sets you apart: * 15+ years in human capital consulting, talent management, organizational effectiveness, and/or workforce strategy Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Are you a proven sales leader with a passion for achieving results and building high-performance teams? We are seeking a dedicated Director to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states. In this role, you’ll provide effective coaching and support to a team of General Lines Managers and Agents with advanced knowledge of Commercial Lines Products. You'll champion a competitive sales culture focused on revenue growth, premium expansion, and multiline effectiveness. You'll also own full-funnel sales execution - managing inbound opportunities and outbound follow-ups - while demonstrating deep industry expertise to deliver exceptional outcomes. If you thrive in a fast-paced environment, excel at scoreboarding and coaching, and have a track record of exceeding high-reaching sales targets, this is your opportunity to shape the future of our commercial insurance distribution. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. What you'll do: • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures., • Leads a team of managers to provide Commercial Lines needs assessment while employing industry knowledge of products and specialized coverages delivered through multiple Agency alliance carriers and broker markets, • Supports achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management., • Uses knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success., • Leads transnational change in the commercial operational team., • Develops and implement sales culture while maintaining service excellence., • Maintains high degree of General Lines industry expertise and knowledge of business segment and industry trends to facilitate and support the technical and interpersonal skills development of manager direct reports and their teams., • Responsible for achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management., • Collaborates with internal and external partners (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage., • Reviews key reporting results to include process adherence escalations and exceptions., • Works with external carriers and partners, using knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success., • Builds and leads a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of insurance sales and service experience to include at least 4 years of High Value insurance experience, Commercial Lines Insurance, or Agency or Brokerage experience., • 2 years of direct-to-consumer sales and service experience., • 3 years of management or leadership experience., • 2 years of Agency or Broker experience., • Understanding of Sales and Underwriting processes/practices., • Experience handling multiple carrier relationships and performance with the use of carrier systems and reporting capabilities., • Experience with Agency Management Systems., • Ability to work in dynamic and agile environment., • Ability to work in a multi-functional highly collaborative working group., • Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: • Experience leading large-scale contact center operations (100+ agents) with hybrid/remote workforce management and full funnel ownership (inbound and outbound follow-up), • Deep expertise in multi-carrier commercial insurance sales, including operational alignment and relationship management with 20+ alliance carriers and broker markets, • Comprehensive knowledge of commercial Business classification and multi-state regulatory compliance, ensuring quality submissions and appropriate coverage across all 50 states, • Proficiency in contact center technology and CRM platforms, with a focus on optimizing sales workflows and agent productivity, • Exceptional leadership skills, with experience leading larger groups of leaders and developing high-performing teams through recruiting, retention, and advanced coaching strategies, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance Executive who needs to have "hands-on" expertise in SSDLC - Second Line of Defense. This role sits within the Chief Risk Office for Technology. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. * Relocation assistance is available to Charlotte for this position * The successful candidate will serve as a key advisor responsible for recognizing and reporting Information Technology (IT) and Information Security (IS) strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT/IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to maximize the ability to manage risk in an environment shaped by regulatory change and disruptive, emerging technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: * Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. * Partners with senior risk executives in managing overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. * Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. * Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. * Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. * Builds and oversees a team of employees (~5 direct reports / 20-30 team size to start) for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Minimum Education: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: * 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. * 4+ years of people leadership experience in building, managing and/or developing high-performing teams. * Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP). * Demonstrated experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16). * Knowledge of applicable laws, rules, and regulations applicable to financial institutions. * Experience making data-driven decisions. * Experience working with external agencies and regulators. * Broad knowledge of information technology systems and general system development principles. What sets you apart: * 7+ years of risk management and regulatory experience in a functional area such as insurance, banking, or financial services (Large size organizations 20k+) * 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software. * Experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. * 10+ years "hands-on" experience integrating security throughout the Secure Software Development Lifecycle (SSDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. * Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Quality Assurance Advisor I for Litigation, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are executed consistently, align with internal objectives, and comply with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to stakeholders and recommends best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week out of any of our regional offices to include: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA office. Relocation assistance is not available for this position. What you’ll do: • Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy., • Develops, recommends, implements, and monitors, materials and events to meet quality requirements., • Serves as a resource to team members and/or business and identifies appropriate issues for escalation., • Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products., • Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs., • Generates reports and participates in the delivery of results to leaders and stakeholders., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you’ll have: • Bachelor’s degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree., • 4 years progressive operations or process experience in the financial services, insurance, or relevant industry., • Experience identifying problems/trends and developing and recommending solutions for business issues., • Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: • Experience in managing claims litigation., • Experience leading through change and/or strategy transformation., • Advanced knowledge of related claims litigation processes., • Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights., • Practical application or understanding of reporting tools (ie. Salesforce, Tableau…)., • Proven experience partnering with audit, risk and/or compliance., • Experience working with both internal and external partners/suppliers., • Current or previous military member and/or military spouse. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $69,920-$129,740. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: * Implement independent model validation control activities for high risk in-house and vendor models. * Leverage expert technical approaches to develop and implement validation testing plans. * Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. * Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. * Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. * Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. * Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. * Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: * Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). * Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. * Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. * Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. * Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. * Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: * Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. * Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). * Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance for Executive team. This Executive should have expertise in Tech Risk Oversight - SLOD. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. * Relocation assistance is available for this position * The successful candidate will serve as a key advisor responsible for recognizing and reporting IT and IS strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT and IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to improve the ability to handle risk in an environment built by regulatory change and pioneering, new technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: * Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. * Partners with senior risk executives in leading overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. * Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. * Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. * Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. * Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities. Minimum Education: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: • 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations., • 4+ years of people leadership experience in building, leading and/or developing high-performing teams., • Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP)., • Proven experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16)., • Knowledge of applicable laws, rules, and regulations applicable to financial institutions., • Experience making data-driven decisions., • Experience working with external agencies and regulators., • Broad knowledge of information technology systems and general system development principles. What sets you apart: • 7+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services., • 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software., • 3+ years experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment., • 10+ years hands-on experience integrating security throughout the Software Development Lifecycle (SDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases., • Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Claims Litigation Manager- Auto, you will be responsible for managing moderately complex litigation arising out of the auto contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Chesapeake, VA, Tampa, FL, or San Antonio, TX. Relocation assistance is not available for this position. What you'll do: • Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues., • Applies intermediate knowledge of claims litigation processes., • Proactively manages litigation and acts as liaison with members, internal and external counsel., • Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions., • Represents USAA at mediations, case conferences, and/or trials., • Reviews, audits, and approves legal fees and expenses., • Partners and/or directs law firm vendors to facilitate timely lawsuit resolution., • Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements., • Recognizes and solves routine and intermediate issues arising out of legal case management., • Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes., • Interacts with membership, attorneys and management to advise on moderately complex litigation., • Ensures members receive high levels of service from themselves and law firm vendors., • May act as an informal resource for team members., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 4 years work experience handling liability and first party claims or progressive experience in litigation., • 2 years customer contact experience., • Claims adjusters license in assigned state or ability to obtain license within 3 months., • Demonstrated negotiation and customer service skills., • Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management., • Knowledge of P&C policies state laws., • Knowledge of regulatory compliance related to claims and claims litigation., • Experience handling large losses auto, property or commercial., • Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. What sets you apart: • 5+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims., • 2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution., • Familiarity with injury claims litigation processes, • Experience working injury claims in Missouri, New York, New Jersey, Pennsylvania, Michigan and/or Connecticut, • Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.) Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Audit Lead, you'll support audit engagements of varying complexity, often participating in cross-functional, risk-based assurance and advisory projects, contributing to the quality of audit work. A key aspect of this role involves testing models and model-related tools as part of audit engagements. You will support Auditor-In-Charge (AIC) responsibilities and maintain knowledge of financial services regulations, effectively responding to and interacting with regulators. This role provides support and oversight to multiple audit engagements and participates in the review of engagement planning, fieldwork, and reporting. You will also manage strategic initiatives and assist with the development and implementation of a risk-based audit plan. You will serve as, and/or partner with, subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. You will also adhere to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is available for this position. What you'll do: * Contribute to continuous monitoring, advisory activities, special reviews, and investigations. * Ensure assigned audit engagements are completed objectively, professionally, and timely, adhering to audit standards. * Identify control weaknesses and recommend improvements, drafting audit issues and reports for client leadership and conducting follow-up. * Support quality of audit reviews and propose updates to the universe risk assessment based on audit results. * Build client relationships to drive strategic objectives. * Communicate effectively with business/clients, delivering risk-based and difficult messages, and potentially with regulators and executive leaders. * Provide coaching and guidance to other auditors, ensuring timely and quality deliverables, and may provide engagement evaluations. * Provide input into the internal audit universe and risk profiles, updating risk assessment information. * Participate in the development and execution of the annual audit plan, assessing and covering risks. What you have: * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. What sets you apart: * AI/ML Knowledge: Comprehensive understanding of AI/ML concepts, lifecycle stages, data sourcing, model types, tools, applications, and model risk management principles. * AI Risk Management Expertise: Proficient in identifying, assessing, and mitigating risks associated with AI systems (e.g., safety, data integrity, privacy, security, biases). * Model Risk & Control: Deep knowledge of model risk frameworks and control testing methodologies. * Regulatory & Governance Expertise: Familiarity with AI-related regulatory guidance (e.g., SR 11-7, OCC 2011-12) and emerging governance principles (e.g., NIST AI RMF, ISO/IEC 42001, EU AI Act). * AI Explainability & Transparency: Ability to evaluate interpretability techniques for regulatory and business transparency. * Emerging Technology Awareness: Awareness of generative AI, LLMs, and automated decisioning frameworks to assess evolving risks and adapt audit techniques. Compensation range: The salary range for this position is: $143,320 - $273,930 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As the Director of Strategic Workforce Planning, you will lead the development and execution of association-wide, forward-looking talent strategies that directly enable USAA’s business objectives. You will champion a data-driven, capability-focused approach to ensure the organization has the right talent, skills, timing, location, and cost to meet its long-term goals. This role requires a strategic leader who can connect talent, workplace, and technology, and build strong partnerships across HR, IT, Finance, and business leadership to embed workforce planning capabilities across the association. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. The Work Ahead * Practice Leadership. Lead and develop a high-performing team of workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of workforce planning practices across the organization. Continuously seek and integrate best practices. * Strategic Workforce Planning & Business Alignment. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. * Workforce Analytics & Data-Driven Decision Making. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. * Workforce Optimization & Technology Integration. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. * Cross-Functional Collaboration & Influence. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. * Integration & Risk Mitigation. Integrate workforce planning with association functions including HR, CFO, CRE, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds. * Consultation & Co-Creation. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. * Capability Development. Build organizational workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. What you'll do: * Lead and develop a high-performing team of strategic workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of strategic workforce planning practices across the organization. * Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Drive impact for the businesses and functions through strategic workforce planning. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios. * Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions. * Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives. * Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights. * Integrate strategic workforce planning with association functions including HR, CFO, CREW, Risk, and Association Planning. * Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Serve as a key point of contact for best practices in strategic workforce planning. * Build organizational strategic workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree * 8+ years of experience in workforce planning, forecasting, or HR analytics including leadership experience * 3+ years leading high-performing teams * Proven experience developing long-range (3+ years) workforce forecasts and strategic plans * Strong business acumen with the ability to anticipate future talent and skill needs * Advanced critical thinking, communication, and forecasting skills What sets you apart: * Experience in insurance and/or banking sectors * Familiarity with call center and sales workforce dynamics * Knowledge of workforce planning technologies and platforms (e.g., Workday, SAP, Oracle) * Experience with design thinking and agile methodologies * Expertise in integrating human and AI resource planning Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security. What you'll do: • Facilitate the member experience by answering phone calls, emails, and other requests from members., • Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states., • Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs., • Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels., • Maintain required Property & Casualty (P&C) licenses and state registrations., • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • High School Diploma or GED equivalent, • Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed, • 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience, • Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: • US military experience through military service or a military spouse/domestic partner, • Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security. What you'll do: • Facilitate the member experience by answering phone calls, emails, and other requests from members., • Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states., • Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs., • Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels., • Maintain required Property & Casualty (P&C) licenses and state registrations., • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • High School Diploma or GED equivalent, • Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed, • 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience, • Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: • US military experience through military service or a military spouse/domestic partner, • Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Development Product Owner Senior to support our Auto Modernization Development area. This role serves as a direct representative of the business on an agile team. Attains, understands, and communicates business vision and needs in order to write and refine user stories, prioritize work, and provide guidance to technical teams. Uses critical thinking, problem solving, and Agile principles to partner with business owners, subject matter experts, and the development team to build effective solutions. Possesses an advanced knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: • Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value., • Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed., • Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle., • Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, implement and release in alignment with program and/or product road maps., • Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area., • Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed., • Works with different technologies, internal and external to have oversight of development, testing and controls., • Applies advanced knowledge in the business development/execution area, regularly seeking out opportunities to enhance, improve and advance the function., • Coaches and mentors other Product Owners., • Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line., • Advanced knowledge of Microsoft Office products, applicable databases and product management tools., • Advanced knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe)., • Advanced experience analyzing business requirements, process flows and use cases to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements., • Advanced knowledge and demonstrated use of Process Engineering methodologies., • Advanced ability to independently work to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance., • Experience in analyzing business requirements and ability to find opportunities to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements. What sets you apart: • 8+ years P&C Personal Lines experience (ideally Auto), • 6+ years of experience specializing in Personal Lines modernization using Guidewire Policy Center and/or Duckcreek., • 6+ years of experience leading agile product development, transforming legacy systems, and enhancing customer experiences., • Extensive experience with Guidewire or Duckcreek Out of the Box (OOTB) Insurance Product, including Quote, Policy Processing, Rating, and Underwriting., • 6+ years business analyst/development product owner experience refining and prioritizing product backlog for teams., • Experience directly leading modernization efforts for a large Tier 1 insurance carrier., • Guidewire Associate/Analyst Certification, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Join our Member Value team as a Director of Business and Data Analytics. Lead a talented team to transform member service experiences through end-to-end analytics. You'll uncover insights to drive higher satisfaction and value for our members, refine service strategies, and optimize performance. Partner with business leaders, mentor analytical staff, and translate complex data into actionable recommendations to drive significant change. Shape the future of member experience with data-driven insights. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. Relocation assistance is available for this position. What you'll do: • Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics and information delivery., • Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business’ key stakeholders and cross-CoSA partners., • Responsible for successful end to end process of information management, analytics and delivery., • Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans., • Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards., • Leads data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities., • Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives., • Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change., • Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution., • Oversees the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations., • Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years data and analytics related experience, generating results in a complex financial services organization., • 3 years of people leadership experience in building, managing and/or developing high-performing teams., • Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals., • Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends., • Experience leading projects using Agile methodologies., • Experience conducting moderately large scale data analysis using internal and external data to support business decision making., • Proven ability to tell a story through data and communicate effectively with executive level leadership. What sets you apart: • Prior U.S. military service or being a military spouse/domestic partner is highly valued., • An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline., • A deep understanding of the customer/member journey and service operations., • Demonstrated ability to innovate, develop, and implement advanced analytical strategies to enhance member experience across all touchpoints., • Exceptional communication and presentation skills, with a proven talent for translating complex insights into tangible business impact., • Proven experience in building, mentoring, and leading high-performing analytics teams to achieve strategic objectives. Compensation range: The salary range for this position is: $164,780 - $314,960. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Senior Software Engineer-SAP FS-CD Techno-Functional to play a key role in supporting critical payment operations. This individual will contribute to both daily operational excellence and strategic payment modernization initiatives. The role presents a great opportunity for an SAP FS-CD expert to leverage their expertise within a complex S/4HANA landscape, enhance payment operations, and contribute to innovative solutions as part of a forward-thinking team. Provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based out of San Antonio; TX, Plano; TX, Charlotte; NC or Phoenix; AZ. Relocation assistance is not available for this position. What you'll do: * Design, develop, code, and test complex tactical as well as strategic technical solutions across many technologies to integrate existing systems and tools, collaborating with Engineers or Architects within their team/department and occasionally outside of their domain. * Lead code/design reviews and communicates updates to stakeholders with team to ensure smooth daily operations and accurate planning. * Develop complex algorithms to solve business needs. * Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions. * Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates’ code. * Influence and help shape the future of their specific domain's architecture and quality standards and understand, identify, measure across entire solution. * Identify system performance issues, to include technical debt, and optimize solution. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree. * 6 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s). * 4 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews. * Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python * Proven experience researching technical issues and generating creative/innovative solutions. * Proven experience addressing production issues by troubleshooting applications and systems. * Experience articulating technical challenges and solutions. * Demonstrate solid understanding of security coding practices and secure system fundamentals. * Proven experience working with cloud technologies and tools. What sets you apart: * 5+ years SAP Insurance module experience (FS-CD preferred; FICA considered), with S/4HANA Cloud experience. * Deep knowledge of FS-CD processes (master data, payments, billing, reporting, etc.). * Proficient in SAP ABAP development, including RICEFW, Object Oriented ABAP(Abstract Class/Interface/Design Patterns) solution design, and technical documentation. * Experienced with SAP Business Rules, configurations, and Business Partners. * Knowledgeable in SAP APIs (REST, CDS, AMDP,ODATA (SEGW), Odata(RAP),) and ABAP on HANA development. * Techno-Functional skills to bridge business needs and technical solutions, with ability to support payment operations and meet SLAs. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.) Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Decision Science Analytics to lead a team within the Life Company Data and Analytics Team. The Life Company Data and Analytics Team develops exciting and innovative Analytics, Data, Reporting, and Artificial Intelligence capabilities in support of the USAA Life Company strategy. This people leader role will lead a team of analysts responsible for Analytics, Reporting, Dashboarding and Data Ad hoc for the Annuity and Health lines of business. This leader will work closely with our Life Company and other USAA business partners to develop forward-thinking and art-of-the-possible solutions to meet our member and business needs. Additionally, this people leader will ensure that the team continuously advances their data acumen and analytical skills for the future. As a Director, Decision Science Analytics, you will lead and develop a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX campus. Relocation assistance is not available for this position. What you’ll do: * As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches. * Develops team reputation as highly skilled experts in decision science support. * Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations. * Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. * Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs. * Understands the business direction, environment, and strategies, to set the analytic direction and builds strategy to execute the approach that will influence business and drive change. * Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes. * Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. * Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making. * Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. * Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. * Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework). * Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 8 years of experience in a decision support analytic function OR advanced degree in relevant discipline, 6 years of experience in a decision support analytic function. * 3 years of direct team lead or management experience. * Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels. * Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. * Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: * US military experience through military service or a military spouse/domestic partner * 3 or more years of experience formally leading a team of Decision Science Analysts and Business Intelligence Analysts * Working knowledge of Annuity and Health products * Knowledge of data and analytical capabilities available across USAA Association * Advanced degree in in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline Compensation range: The salary range for this position is: $164,780 - $296,610 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a Risk and Compliance Advisor Senior to join our team. This role requires a deep understanding of financial processes and workflows, coupled with experience in leading and implementing change management initiatives and strategic transformations within the financial sector. The ideal candidate will have success in the assessment of all aspects of change management risk, adept at identifying and presenting potential unmitigated risks to the business throughout the project lifecycle. A foundation in accounting principles and critical thinking skills are important, enabling the development of innovative ideas and effective engagement prioritization. We are looking for individuals with experience risk identification & assessment, measurement & monitoring, and reporting. The ability to clearly and communicate findings, insights, and recommendations to senior-level leadership is paramount. While not required, familiarity with Internal Controls over Financial Reporting (ICFR) is a strong asset. Candidates holding relevant professional certifications such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA), or Project Management Professional (PMP) are highly encouraged to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Partners and provides guidance to key team members in the business to identify, assess, aggregate and document risks and compliance controls, including risks associated with new or modified products, services, distribution channels, regulations, and third-party operations., • Communicates results of risk and compliance work to governance committees, business process owners and various levels of leadership., • Implements new risk policies, practices, appetites, and solutions to ensure multidisciplinary understanding and management of risks according to industry standard methodology., • Implements assigned risk and compliance activities assigned in accordance with enterprise policies and procedures., • Maintains and expands knowledge of the competitive/regulatory landscape and the company's key challenges., • Coordinates and responds to regulatory requirements and requests and ensures the execution of examinations., • Improves and contributes to strategies, tools, and methodologies to measure, monitor, and report risks., • Applies risk and compliance knowledge to use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies., • Serves as a key contributor in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events., • Formulates stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners. What you have: • Bachelor’s degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree., • 6 years relevant experience in risk, compliance, legal or audit within the financial services or insurance industry or specialized technical fields directly related to the role., • Risk and compliance management experience working in a complex institution and/or highly matrixed environment., • In-depth knowledge of compliance laws, regulations, and regulatory expectations., • Ability to apply regulatory risk and compliance knowledge o to consult and provide insights and guidance to business partners and peers., • Experience in conflict resolution management and ability to challenge at all levels of management and influence business outcomes., • Ability to work with internal and external partners in a highly collaborative environment., • Critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include ability to make data-driven decisions., • Proactively identifies potential concerns and resolves issues., • Proficiency with Microsoft Office products including Word, Excel, and PowerPoint What sets you apart: • Financial Process Expertise: Deep understanding of financial processes and workflows., • Change Management Experience: Experience in leading and implementing change management initiatives and strategic transformations within a financial context. This includes a strong ability to assess and communicate the impact of change., • Project Management Risk Assessment: Experience in project management specifically within the finance domain identifying, assessing and monitoring all aspects of change management risk., • Internal Controls Experience (Nice to Have): Familiarity with Internal Controls over Financial Reporting (ICFR) is considered a strong asset., • Professional Certifications: Hold relevant professional certifications such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA), or Project Management Professional (PMP)., • Accounting Foundation: A foundation in accounting principles and practices., • Analytical & Strategic Scoping: Exceptional critical thinking skills, with the ability to develop innovative ideas and scope engagements., • Risk Assessment & Audit Proficiency: Experience in performing risk assessments and audits, identifying key risks and control weaknesses., • Executive Communication: Ability to clearly communicate findings, insights, and recommendations to senior-level leadership. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Bank Information Technology Governance Lead. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: Supports the first line of defense in ensuring the effectiveness, application, and adherence to IT governance, risk management, and compliance programs within the Bank Technology Office. Leads and supports the design, implementation, and continuous improvement of IT governance, risk, and compliance programs within the Bank Technology Office. This role develops and enforces IT policies and standards, monitors compliance with regulations, leads risk assessments, and provides strategic advice to senior management. Collaborates with various stakeholders, including IT teams, business units, legal, and audit, to ensure integrated governance practices. • Leads and supports the execution of the bank’s first line IT Bank risk strategy aligned with Association risk and regulatory frameworks., • Develops, coordinates, and enforces Bank IT and security policies, standards, and procedures to ensure regulatory compliance and risk mitigation., • Participates and oversees audits, assessments, and reviews to monitor compliance with internal policies and external regulations. Assesses Bank IT activities for compliance with regulations such as GDPR, HIPAA, and PCI DSS., • Serves as the primary liaison for regulatory bodies, ensuring timely reporting and responses to inquiries. Manages third party and regulatory responses, questionnaires., • Maintains the Bank IT risk register and leads periodic risk assessments across technology operations. Provides strategic advice to senior management on Bank IT governance and compliance matters., • Collaborates with IT, legal, procurement, and other stakeholders to ensure integrated governance practices., • Provides input into the budget management process for Bank IT governance initiatives to ensure resources are allocated effectively and aligned with priorities., • Assists in establishing, monitoring, and reporting on key performance metrics and reporting mechanisms for governance and compliance initiatives. Produces reporting documentation for Technology and Risk and Compliance Committees., • Ensures that Bank IT continually meets any regulatory, statutory, and legal obligations, supports the organization's objectives, works within the defined ethical and cultural framework, and follows the IT governance framework. Oversees compliance responses ensuring that they are validated, communicated appropriately, and evidenced., • Supports identification, assessment, and mitigation of risks related to Bank technology operations and monitoring, technology architecture and systems limitations and/or design and development., • Supports ongoing oversight of affiliate agreements for IT services, ensuring FSB compliance and risk ownership. Reports on affiliate risk posture and mitigation efforts to senior leadership., • Supports incident and issue management processes for Bank impacting technology issues, ensuring rapid triage, root cause analysis, and remediation., • Mentors junior members of the IT governance team, providing guidance and support in their professional development., • Leverages AI capabilities within the context of the IT Gov function as needed., • Stays abreast of emerging technologies and regulations and ensuring IT alignment with business goals., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree)., • 8 years experience supporting IT governance, risk management, compliance, or IT audit activities, including 2 years experience in a team or people leadership role., • In-depth knowledge of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST., • Demonstrated experience in developing and implementing IT policies, standards, and procedures., • Experience in coordinating IT audits and assessments, and ensuring compliance with regulatory requirements., • Demonstrated experience in policy development, audit coordination, and risk-based compliance monitoring., • A strong understanding of regulatory and compliance requirements applicable to the organization., • Experience communicating technical information to non-technical audiences., • Experience partnering with cross-functional team members to deliver results., • Advanced knowledge of Microsoft products. What sets you apart: • Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.)., • Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS), • Work experience in highly regulated work environments including other large financial institutions, • Experience with data-driven analysis using AI tools and collaborating to drive process innovation, • Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision., • Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization. Compensation range: The salary range for this position is: $143,320-$273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a talented Fraud Governance Advisor Lead who will be dedicated support for the Life Company Fraud Program, engaging in the planning, execution, and delivery of First Line Fraud projects intended to accomplish business goals and objectives within prescribed timeframes and applicable compliance frameworks. Effectively influencing key stakeholders, project/program teams, Second Line of Defense, and management/executive leadership to ensure objectives are met. This role establishes, executes and governs fraud management activities to include risk assessments, policies, frameworks, standards, processes and tools as a first line of defense function. Serves as a fraud risk management subject matter expert to ensure documents, projects, programs, processes, and product initiatives comply with regulatory, legal requirements, and fraud policies and standards. Partners and collaborates with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support enterprise fraud management-based initiatives for the Staff Agency or Line of Business (LOB) supported. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio campus. Relocation assistance is not available for this position. What you'll do: * Leads cross-functional team members in strategic development, implementation and execution of highly complex or unique fraud risk management workstreams, projects and solutions. * Provides thought leadership and subject matter expertise to guide the strategic direction of fraud risk requirements on business action plans, projects or operational requests based on regulatory guidance. * Applies a holistic understanding of fraud risk management requirements, policies, laws, and regulations to business strategies, programs and solutions. Anticipates how the organization must adapt to changes in the industry to sustain competitive advantage. * Oversees the execution of risk assessments with business partners and the lines of business to include root cause analysis to determine impact and solutions. * Anticipates and identifies operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact. * Provides technical guidance of a complex or unique nature to functional areas within Enterprise Fraud Management on regulatory requirements and requests to ensure proper execution of conduct examinations. May oversee regulatory requirements and requests and/or conduct examinations. * Serves as a primary resource to d team members and to cross-functional teams in support of fraud-based initiatives. * Regularly briefs executive management on enterprise projects and initiatives that may impact fraud risk. * Anticipates future training needs tied to fraud risk management through understanding regulatory and industry trends. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree OR 4 years of related fraud, compliance, risk, audit or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years of experience without bachelor’s degree) * 8 years of operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business. * 6 years of fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes or policies. * Expert knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources. * Demonstrated analytical, organizational and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends. * Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies. * Proven ability to lead and influence others in a cross-functional environment. * Knowledge of federal laws, rules, and regulations to include: PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37. What sets you apart: * US military experience through military service or a military spouse/domestic partner * Demonstrated experience in Business Process Management (planning, development of relevant business objectives/metrics/tactics, execution, post implementation support, Issue Management, Experience and/or Process Ownership). * Strong knowledge and experience in Fraud, AML, or Program Management frameworks including experience with governance documentation. * Experience creating/building/delivering process flows, connections, data driven insights, trending, and executive/management presentations and deliverables * Proven skills in collaboratively interacting with partners, stakeholders to influence, facilitate, and drive projects, process improvements, initiatives, efforts, etc. * Strong (oral and written) communication with executive leadership and key stakeholders to provide effective reporting and insights. * Proven experience in driving and achieving a continuous process improvement team environment. * Experience leading projects and/or efforts that utilize blended agile & waterfall methodologies. * Fraud or AML-related certifications/designations i.e.., CFE, CAMS, CAFS, CFCI Compensation range: The salary range for this position is: $127,310 - $229,160 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We're looking for a collaborative and strategic HR leader to drive excellence in our HR functions through the power of data, and the ability to manage and develop a team of 10. In this role, you will be the bridge between HR, IT, and the business, ensuring our HR data solutions align with overall business strategy. You will leverage your deep understanding of HR data models, data architecture principles, and business architecture practices to design and implement scalable solutions. You'll also lead a team in developing impactful data visualizations and dashboards, providing actionable insights to support data-driven decision-making. If you are a results-oriented leader with a passion for HR analytics, business alignment, and developing high-performing teams, we encourage you to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: • Responsible for development and execution of team strategic execution plan in coordination with departmental, CoSA, and Enterprise plans., • Accountable for internal customer relationship creation, sustainment, and strengthening through team execution and brand management., • Responsible for direct report performance management, talent development, and career progression planning, • Accountable for overall teamwork product volume, quality, and business value delivery., • Accountable for overall team regulatory, risk, and internal control compliance., • Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development strategic plans., • A strategic partner and subject matter expert in consulting and advising business partners on decision support solutions., • Encourages innovation, provides direction on work prioritization, manages capacity, assists with problem resolution., • Holds team members accountable for performance goals and establishes business-driven development plans for the team., • Partners with IT to build USAA core information delivery capabilities and assist process owners in retiring key UDAs., • Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards., • Provides oversight and direction to the adherence of information governance and managements standards for Enterprise teams and CoSA/LOBs., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related work experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of experience in data and analytics, technical, or business-relevant function, • OR If advanced degree in a STEM discipline, 6 or more years’ experience in data and analytics, technical, or business-relevant function., • 3 years of direct team lead or management experience., • Experience overseeing teams conduct cost benefit analyses and leveraging results to drive business intelligence solutions., • Experience guiding teams in the gathering and authoring of business intelligence solutions for large scale complex projects., • Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders., • Demonstrated subject matter expertise in applying and creating business intelligence practices, methods, and problem-solving strategies., • Experience leading and coaching others in understanding and translating needs into requirements., • Expert knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources., • SME developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related)., • Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details. What sets you apart: • Experience leading teams in the development and maintenance of data visualizations and dashboards, leveraging tools such as Tableau, QlikView, BusinessObjects or similar platforms, to provide actionable insights and support data-driven decision-making., • Familiarity with HR technology landscapes, including experience working with HRIS systems and data models related to HR Technology/Engineering and HR Data Architecture., • Strong understanding of data modeling principles, data architecture concepts, and their application within the context of HR data, HR analytics, and people insights., • Experience in direct people management, including coaching, mentoring, and performance management., • Knowledge of Business Architecture principles and practices, with the ability to align data and technology solutions with overall business strategy. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Paid Search Analyst provides decision support and insight delivery for our Paid Search media buying team within the Property & Casualty business. Staff in this area will be responsible for enhancing the way we use data and analytics to optimize the Paid Search investment with consideration for digital experiences and other marketing channels. They will apply mathematical and statistical techniques and quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies and performance improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies., • Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy., • Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change., • Translates recommendation into communication materials to effectively present to colleagues for peer review and mid to upper-level management., • Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences., • Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA)., • Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply., • Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements., • Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions., • Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree., • Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making., • Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: • Familiarity with Marketing Attribution and Media Mix Modelling techniques., • Paid Search analytics experience e.g., keyword assessment, bidding algorithm optimizations, branded vs. non-Branded interaction, customer segmentation, competitive analysis, media tagging, and conversion rate optimization., • Major PPC platform campaign expertise e.g., SA360, Google Ads, Microsoft as well as Tableau and emerging search platforms., • Prior role(s) in a Property & Casualty Insurance organization., • Digital Experience domain knowledge., • Incrementality/AB testing and Causal Inference., • Track record of using data and analytics to improve performance KPIs. Compensation range: The salary range for this position is: $93,770 - $179,240. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is enhancing its digital experience to better serve our members' evolving needs. To support this, our marketing analytics team is expanding its focus to encompass the with a focus on paid media optimization to drive maximum efficiency & growth. We're seeking a Paid Media Decision Science Analyst to be a foundational member of our marketing team, playing a key role in shaping data-driven improvements across our digital sales experience. In this role, you'll leverage your advanced marketing analytics skills to deliver impactful insights and scalable frameworks that translate data into actionable strategies. This is a fantastic opportunity for a candidate with a strong blend of technical expertise and business understanding, capable of building trust through data and empowering decision-making throughout the organization. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies., • Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy., • Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change., • Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper level management., • Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences., • Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA)., • Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply., • Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements., • Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions., • Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree., • Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making., • Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: • 2+ years experience in paid media analytics and in-platform experience., • Web Analytics Tools: Google analytics, Adobe analytics, • Tagging: Teailum, GTM, etc., • Journey analysis (mining clickstream & behavioral data)., • SQL required and python a plus., • Predictive modeling experience Compensation range: The salary range for this position is: $93,770 - $179,240. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity There are 2 positions available. As a dedicated, Business Process Owner Senior you will plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will be responsible to understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. You will support alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX, or Tampa, FL. Relocation assistance is not available for this position. These positions will support Claims Litigations. What you'll do: * Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s). * Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance. * Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution. * Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements. * Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes. * Develop communication plans for customers and internal stakeholders. * Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. * Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders. * Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts. * Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. * Provide mentorship and guidance support for team and applicable business partners. * Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization. * Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies. * Experience in implementing and sustaining change/improvements (change champion). * Hands on experience with Process Mapping and Modeling and creating and validating process documentation. * Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices. * Demonstrated experience with Lean, Business Process Management, or similar methodology. * Demonstrated experience with utilizing various systems to collect and analyze data. What sets you apart: * P&C Litigation Claims Operations and/or Optimization experience. * 2+ years Manager, Claims Operations experience. * Deep operational knowledge of end-to-end Injury and/or Litigation Claims processes. * Proven ability to use analytical tools and data to inform business decisions. * Proven thought leader. * US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Join our Member Value team as a Lead Business Strategy Analyst. This role is instrumental in shaping the future of our member service experiences by bridging in-depth analytics with strategic foresight. You will analyze current trends, identify emerging opportunities, and develop robust plans to drive higher member satisfaction and value. You will collaborate closely with business leaders to translate strategic vision into actionable plans. This is a unique opportunity to apply your analytical and strategic planning skills to set the course for the future of member experience. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: • Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions. Leads integration of the analytic strategy and business strategy., • Oversees efforts to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further., • Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort., • Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience., • Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals., • Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills., • Serves as a team lead and provides guidance and on-the-job training to team members., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of data and/or analytics or strategy consulting experience; OR a minimum of 6 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 8 years of combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 6 years of experience in data and/or analytics or strategy consulting., • Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights., • Experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics., • Experience influencing business decisions., • Strong analytical skills with experience using hypotheses-driven problem solving., • Extensive experience leading and performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). What sets you apart: • Prior U.S. military service or being a military spouse/domestic partner is highly valued., • Expert-level understanding of Agile methodologies and proven ability to effectively manage organizational demand and capacity by identifying, prioritizing, and optimizing work across multiple teams., • Understanding of the customer/member journey, service operations, and broader business strategy, with the ability to connect analytical insights to overarching business objectives., • Demonstrated ability to develop strategic plans, identify future trends, and translate findings into actionable strategic initiatives that enhance member experience across all touchpoints., • Exceptional communication and presentation skills, with a proven talent for translating complex insights and strategic recommendations into compelling narratives, driving buy-in and action., • Proven ability to tackle complex challenges, develop data-driven recommendations, and critically assess strategic options to inform planning and execution., • Ability to work independently, manage strategic planning projects effectively, and proactively identify opportunities for analytical exploration and strategic advancement. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking two talented Solutions Management Consultants to join the Life Company Direct Distribution Team. As a Solutions Management Consultant, you will serve as the primary sales coach and on the job training coordinator for the Life Co. MSR distribution channels. Works with Product Owners, Process Owners, Experience Owners, and Compliance stakeholders to evaluate products, advice, and solutions to develop and deliver compliant sales strategies through training and sustainment activities designed to increase specialist effectiveness to meet member needs and business goals. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: * Applies advanced knowledge of retirement income solutions, life and health insurance products, long term care, investment products and related topics. * Identifies opportunities to enhance product and service offerings to members and increase specialist product knowledge. * Identifies and coordinates the life-cycle training needs of retirement income solutions, life and health insurance products, investment products and related topics as needed. * Evaluates, develops and/or implements educational and training deliverables, such as seminars, white papers, PowerPoints, and coaching sessions, about available solutions to specialists. * Analyzes business unit sales by product to monitor performance and develops and recommends strategies and best practices to meet goals. * Conducts book of business or member analysis to assist specialists in identifying member needs and pipeline management * Collaborates with specialists to evaluate and/or present solutions and related advice. * Follows defined training routines, effectively reports activity, and manages follow up and sustainment. * Develops and maintains written procedures and ensures they are current and compliant with applicable laws, rules, and regulations. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor’s degree) * 6 years of experience with wholesaling, sales training, and coaching, or related financial services experience. * Experience working with qualified and nonqualified retirement plans, all annuity types (including fixed, variable, and immediate) and individual retirement accounts. * Advanced knowledge of life insurance products to include term, permanent, and health solutions. * Knowledge of relevant industry technology applications, such as Salesforce, Conversant, CRM, MetricStream, NICE and other industry related applications. * Demonstrated experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around sales and business optimization. * Knowledgeable in the applications of Agile processes and procedures. * Knowledgeable in the application of risk management framework and regulatory requirements for Life Co. What sets you apart: * US military experience through military service or a military spouse/domestic partner * Current / Active FINRA Series 7 * Current / Active Life/Health license * CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), or RICP (Retirement Income Certified Professional) designations * 10 or more years of experience with wholesaling, sales training, and coaching on financial service products. * Previous leadership experience with strong feedback delivery skills * Proven track record of coaching others and driving successful behaviors. * Working experience with Life, Health and Annuity products and ability to articulate complex concepts. * Experience building relationships and working in a matrixed environment. * Strong facilitation skills and experience building presentations. * Experience utilizing financial planning tools (i.e. Life or Retirement income calculations). Compensation range: The salary range for this position is: $103,450 - $197,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Adjuster- FPI, you will responsible to adjust non-attorney involved soft tissue bodily injury or auto PIP/MP medical claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, C Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. Training Schedule: Must be available to attend mandatory training for 5 weeks. PTO will not be permitted during these time frames. Work Schedule: Must be open and available to work any schedule assigned between Monday - Friday 7:00a.m - 7:30 p.m. What you'll do: • Adjusts soft tissue, moderately complex and complex 1st party PIP/MP medical claims., • Identifies, confirms, and makes coverage decisions on soft tissue claims., • Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes., • Provides advice and sets expectations into next steps to members., • Collaborates and supports team members to resolve issues and identify appropriate matters for escalation., • Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution., • Delivers a best-in-class member service experience through setting appropriate expectations and proactive communication., • Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours., • May be assigned CAT deployment travel with minimal notice during designated CATs., • Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. What you have: • High School Diploma or General Equivalency Diploma., • 1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims., • Working knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations., • Demonstrated negotiation, investigation, communication, and conflict resolution skills., • Proven investigatory, prioritizing, multi-tasking, and problem-solving skills., • Exercise sound financial judgment and discretion in handling insurance claims., • Knowledge of coverage evaluation, loss assessment, and loss reserving., • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: • 2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability., • 3+ years PIP/MedPay coverage handling experience., • Ongoing Professional Development with a focus on Insurance., • Bachelors Degree or higher. Compensation range: The salary range for this position is: $57,970 - $97,820. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Examiner, you will be responsible to adjust complex bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. What you'll do: • Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims., • Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes., • Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates., • Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation., • Partners and/or directs vendors and internal business partners to facilitate timely claims resolution., • Serves as a resource for team members on complex claims., • Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication., • Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • High School Diploma or General Equivalency Diploma., • 4 years auto claims and injury adjusting experience., • Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations., • Advanced negotiation, investigation, communication, and conflict resolution skills., • Demonstrated strong time-management and decision-making skills., • Proven investigatory, prioritizing, multi-tasking, and problem-solving skills., • Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims., • Ability to exercise sound financial judgment and discretion in handling insurance claims., • Advanced knowledge of coverage evaluation, loss assessment, and loss reserving., • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: • 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage, • College Degree (Bachelor’s or higher)., • Insurance Designation. Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: * Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. * Contributes to the achievement of Life Co. member, product, and financial goals through teams’ performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. * Conducts data analysis to influence strategy to achieve business outcomes. * Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. * Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. * Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. * Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. * Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. * Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. * Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. * Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor’s degree) * May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. * RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. * 8 or more years of related experience in financial services operations to include process improvement and business analysis. * 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. * Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: * US military experience through military service or a military spouse/domestic partner * Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) * Current Life and Health (Group 1) license * MBA or master’s degree in a financial or business-related field * CERTIFIED FINANCIAL PLANNER™ (CFP®) designation * 10 or more years of Retirement Planning and/or Annuity experience. * 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. * 3 or more years of direct leadership experience over other managers (leader of leaders) * RICP (Retirement Income Certified Professional) Designation * Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Physical Damage Specialist, you will within defined guidelines and framework, responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. Drives USAA's financial strength by ensuring accuracy and quality of third-party vendors’ work product. Works to resolve problems with a focus on the mission and exceptional member experiences. What you'll do: * Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable. * Evaluates vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract. * Collaborates with 3PRM on vendor footprint to balance member needs and operational resources. * Responsible for complaint and payment discrepancy resolution within the vendor MOI. * Provide direction as needed on borderline Total Loss situations. * Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed. * Acquire and apply advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance. * Support workload surges and/or Catastrophe Operations, as needed. * Assist with handling output/efficiency and associated USAA adherence guidelines affiliated with Auto Physical Damage processes (e.g., Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions). * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma. * 4 years auto physical damage estimating experience. * Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire. * Capability to prioritize, problem solve and effectively communicate next steps and path to resolution. * Effectively communicates through multiple channels to include utilization of digital tools to drive speed, accuracy, and service. * Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts. * Strong oral and written communication skills. What sets you apart: * 2+ years of Auto adjusting experience * Proven track record to multi-task and triage claims in a high-volume environment * Proficiency with CCC vehicle damage estimating system * Current P&C insurance adjuster license * I-CAR Platinum certification Compensation range: The salary range for this position is: $77,120 - $147,390. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Bank Information Security Governance Senior. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: Supports the first line of defense in ensuring the effectiveness of Information Security (IS) governance, IS risk management, and compliance programs within the Bank Technology Office. Collaborates with Information Technology (IT) and IS teams, business stakeholders, Compliance, Risk Management, Audit Services, and external parties to support IS governance and IS risk and compliance-based initiatives. Acts as a key liaison between the Association’s IS function and various Bank business units, ensuring alignment with enterprise security policies and standards. • Continuously monitors IS environments to identify emerging risks related to cybersecurity, infrastructure, applications, and third-party services. Provides consultative services across Bank., • Provides expert insights on the development, implementation, and continuous improvement of IT governance frameworks (e.g., COBIT, ITIL) tailored to the Bank organization's specific needs and strategic objectives., • Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures., • Conducts forward-looking risk assessments for new technology initiatives, system changes, and digital transformation projects., • Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures., • Partners with and leads IT/IS teams to embed IS risk considerations early in the project lifecycle and ensure timely mitigation strategies., • Leads the development, implementation, and continuous improvement of IT governance frameworks (e.g., COBIT, ITIL) tailored to the organization's specific needs and strategic objectives., • Defines, maintains, and enforces IS policies, standards, and procedures to ensure compliance with relevant laws, regulations, and industry best practices., • Ensures IS risk compliance with legal, regulatory, and contractual requirements, coordinating audits and assessments., • Provides governance oversight for IS related initiatives, ensuring they adhere to established standards, policies, and risk management practices., • Mentors junior members of the IS governance team, providing guidance and support in their professional development., • Enhances, and maintains awareness of the risk governance framework and its elements (RCSA)., • Performs root cause analysis to determine likelihood, impact, and mitigation approaches of identified risks., • Prepares metrics reporting and participates in the metrics refresh process., • Maintains awareness of cloud computing principles and AI and understands potential IS risks inherent within this discipline., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years experience supporting IS governance, IS risk management, compliance, or IT audit activities, • In-depth knowledge and application of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST, CIS Controls and CMMC, • Experience working on and implementing IT and/or IS policies, standards, and procedures., • Experience leading and coordinating IS audits and assessments and ensuring compliance with regulatory requirements., • A strong understanding of regulatory and compliance requirements applicable to the organization., • Ability to interpret complex IT/IS environments and detect early warning signals., • Experience in identifying potential failure points and simulating risk scenarios., • Proficiency in using data to identify trends, anomalies, and emerging risks., • Understanding of cloud, cybersecurity, and digital transformation risks., • Ability to articulate risk insights and influence stakeholders to take preventive actions., • Familiarity with GRC platforms, vulnerability management tools, and risk dashboards. What sets you apart: • Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.)., • Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS), • Work experience in highly regulated work environments including other large financial institutions, • Experience with data-driven analysis using AI tools and collaborating to drive process innovation, • Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision., • Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization. Compensation range: The salary range for this position is: $114,080-$218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Bank Information Security Governance Lead. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: Supports the first line of defense in by leading and supporting the design, implementation, and continuous improvement of Information Security (IS) governance, risk, and compliance programs within the Bank Technology Office. Oversees the development and enforcement of IS policies and standards, monitors compliance with regulations, leads risk assessments, and provides strategic advice to senior management. Acts as a key liaison between the Association’s IS function and various Bank business units ensuring alignment with enterprise security policies and standards. • Continuously monitors IS environments to identify emerging risks related to cybersecurity, infrastructure, applications, and third-party services. Provides expert consultative services across Bank., • Conducts forward-looking risk assessments for new technology initiatives, system changes, and digital transformation projects., • Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures., • Partners with and leads IT/IS teams to embed IS risk considerations early in the project lifecycle and ensure timely mitigation strategies., • Develops, improves, and enforces IS policies, standards, procedures, and frameworks to ensure regulatory compliance and mitigate risks., • Oversees audits, exams, and reviews to monitor compliance with internal policies and external regulations, including GDPR, HIPAA, GLBA, and PCI DSS., • Communicates and/or builds communications for senior leadership and the Board of Directors regarding information security strategic timelines, investments, risk mitigation, and expected results., • Defines, maintains, and enforces IS policies, standards, and procedures to ensure compliance with relevant laws, regulations, and industry best practices., • Stays informed and applies knowledge of emerging technologies, regulations (e.g., AI), and best practices to Information Security governance and compliance., • Supports the alignment of the IS roadmap with IT strategy and business goals, aligning with Association risk and regulatory frameworks (RCSA)., • Provides continuous monitoring, improvement, and reporting on IS risk metrics and key risk indicators (KRIs)., • Supports oversight of affiliate agreements for IS services, ensuring Bank compliance and risk ownership; reports on affiliate risk posture and mitigation., • Supports incident and issue management processes for Bank-impacting technology issues, ensuring rapid triage, root cause analysis, and remediation., • Mentors junior members of the IS governance team, providing guidance and support in their professional development., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree)., • 8 years experience supporting IS governance, risk management, compliance, or IS audit activities, including experience in a leadership role., • In-depth knowledge and application of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST, CIS Controls and CMMC, • Demonstrated experience in developing and implementing IT policies, standards, and procedures., • Experience in leading the coordination of IT or IS audits and assessments, and ensuring compliance with regulatory requirements, • A strong understanding of regulatory and compliance requirements applicable to the organization., • Experience interpreting complex IT or IS environments and detecting early warning signals., • Skilled in identifying potential failure points and simulating risk scenarios., • Experience communicating technical topics to non-technical audiences., • Proficiency in using data to identify trends, anomalies, and emerging risks., • Strong understanding of cloud, cybersecurity, and digital transformation risks., • Ability to articulate risk insights and influence stakeholders to take preventive actions., • Working knowledge of GRC platforms, vulnerability management tools, and risk dashboards. What sets you apart: • Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.)., • Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS), • Work experience in highly regulated work environments including other large financial institutions, • Experience with data-driven analysis using AI tools and collaborating to drive process innovation, • Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision., • Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization. Compensation range: The salary range for this position is: $143,320-$273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Audit Lead, you'll support audit engagements of varying complexity, often participating in cross-functional, risk-based assurance and advisory projects, contributing to the quality of audit work. A key aspect of this role involves testing models and model-related tools as part of audit engagements. You will support Auditor-In-Charge (AIC) responsibilities and maintain knowledge of financial services regulations, effectively responding to and interacting with regulators. This role provides support and oversight to multiple audit engagements and participates in the review of engagement planning, fieldwork, and reporting. You will also manage strategic initiatives and assist with the development and implementation of a risk-based audit plan. You will serve as, and/or partner with, subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. You will also adhere to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is available for this position. What you'll do: * Contribute to continuous monitoring, advisory activities, special reviews, and investigations. * Ensure assigned audit engagements are completed objectively, professionally, and timely, adhering to audit standards. * Identify control weaknesses and recommend improvements, drafting audit issues and reports for client leadership and conducting follow-up. * Support quality of audit reviews and propose updates to the universe risk assessment based on audit results. * Build client relationships to drive strategic objectives. * Communicate effectively with business/clients, delivering risk-based and difficult messages, and potentially with regulators and executive leaders. * Provide coaching and guidance to other auditors, ensuring timely and quality deliverables, and may provide engagement evaluations. * Provide input into the internal audit universe and risk profiles, updating risk assessment information. * Participate in the development and execution of the annual audit plan, assessing and covering risks. What you have: * Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree. * 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. * Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. * Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. * Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. * Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. * Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. * Experience in overseeing work with both internal and external partners in a highly collaborative environment * Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. * Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. What sets you apart: * ACAS or FCAS designation. * Proven background in P&C model frameworks, ranging from pricing, reserving, and catastrophe modeling to enterprise risk, across development, validation, or oversight risk. * Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum. * Deep knowledge and experience with SR 11-7 and/or ASOP 56. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Accountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim’s strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation is available for this position. • Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated)., • Identifies and evaluates internal and external issues of strategic importance to a product line., • Demonstrates executive-level thought leadership, strategy development, and financial and operational planning., • Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects., • Oversees the development and implementation of functional policies, procedures and guidelines., • Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities., • Engages with and represents USAA with external partners as appropriate., • Works with internal partners to establish appropriate controls within operational area., • Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives., • Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness, • Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy, • Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results., • Hires, develops, and coaches claims leaders for results delivery., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures., • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience., • 6 years of people leadership experience in building, managing and/or developing high-performing teams., • Experience in developing P&C business solutions to include building a business case, creating influence and delivering results., • Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence., • Proven ability to influence leaders across multiple disciplines and executive levels., • Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan., • Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling., • Experience using data insights and making recommendations decision-makers., • Accomplished leader with expertise building a large contact center, • Advanced technology skills using AI or IVR technology in a contact center environment, • Experience building, developing, and growing teams through transformation and modernization, • Strategic leadership skills focused on modernization, • Experience utilizing data and insights to understand staffing requirements, productivity and workload standards The salary range for this position is: $195,230 - $351,410. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.