Claims & Compliance Coordinator
hace 10 días
Scottsdale
Job DescriptionDescription: The Claims & Compliance Coordinator plays a critical support role within Edge Logistics’ Claims & Compliance department. This position is primarily focused on cargo claims support, including intake, documentation, follow-up, and coordination with internal teams, carriers, and insurers to ensure claims are handled accurately, timely, and in accordance with regulatory requirements. Secondarily, the role supports carrier compliance and vetting activities, including insurance verification, documentation audits, and risk reviews. This is a developing role designed to grow over time, offering exposure to claims management, carrier risk, fraud prevention, and transportation compliance. The ideal candidate is detail-oriented, coachable, professional in communication, and comfortable working in a fast-paced logistics environment with evolving processes. Key Responsibilities Claims Support (Primary Responsibility) • Receive and log new cargo claim notices; open and maintain claim files in internal systems and shared trackers., • Request, collect, and organize required claim documentation from internal teams and external parties, including:, • Signed BOLs and PODs, • Photos of damage, loss, or theft, • Customer invoices and supporting documentation, • Police reports, incident reports, or statements, • Assist with incident and accident investigations by gathering facts, documentation, and timelines (non-legal, fact-finding support)., • Maintain accurate, organized, and up-to-date claim files with documented follow-up activity., • Assist in preparing and issuing formal claim notices to carriers and their insurers., • Track carrier and insurer response deadlines and support compliance with regulatory timelines (e.g., 49 CFR Part 370)., • Support carrier vetting by reviewing carrier profiles and compliance data using tools such as Highway, Carrier411, SAFER, and related platforms., • Assist with carrier insurance verification and documentation review., • Conduct load and carrier audits to ensure compliance with internal policies and customer requirements., • Make outbound calls to carriers to support Risk & Compliance reviews and Corrective Action Plan (CAP) assessments., • Collaborate with Carrier Sales, Operations, Track & Trace, and other internal teams to support security, safety, and compliance initiatives., • Assist with the development and maintenance of SOPs, templates, and internal tracking tools., • Identify recurring issues, delays, or documentation gaps and escalate trends to leadership., • Participate in regular check-ins with U.S.- and Colombia-based team members for alignment, feedback, and training support. Requirements: QualificationsRequired • 1+ year experience in either freight claims, auto claims, logistics operations, or transportation compliance., • Strong written and verbal communication skills., • High attention to detail with the ability to follow established procedures., • Comfortable working across multiple systems, shared folders, and tracking tools., • Coachable, adaptable, and receptive to feedback in a growing environment., • Ability to handle sensitive information with professionalism and discretion., • Experience with cargo claims, OS&D, and accident handling., • Familiarity with FMCSA regulations or 49 CFR Part 370., • Prior exposure to carrier vetting, insurance verification, or risk/compliance roles., • Highway, Carrier411, SAFER, • Microsoft Excel / Google Sheets, • Front, Outlook, Microsoft Teams, • Microsoft OneNote, • SharePoint & OneDrive, • Reports directly to the Director of Claims & Compliance., • Collaborates regularly with:, • Carrier Sales Representatives (U.S. & Colombia), • Account Managers (U.S.), • Carrier Risk Associates & Specialists (Colombia), • Track & Trace teams (Colombia), • Claim files are opened, updated, and organized within 24–48 hours of intake., • Routine follow-up is documented every 7–14 business days until resolution., • Carrier documents reviewed and escalated in accordance with compliance guidelines., • Clear, professional communication with minimal supervision., • This role is expected to evolve based on performance and business needs. #ZR Company DescriptionFounded in 2014, Edge Logistics quickly became a trusted name in transportation, driven by innovation, hard work, and a deep commitment to customer success. In 2024, we entered a transformative new chapter through acquisition, strengthening our capabilities and expanding our footprint. Today, Edge is more agile, resilient, and forward-focused than ever, backed by over 100 years of combined leadership experience.Founded in 2014, Edge Logistics quickly became a trusted name in transportation, driven by innovation, hard work, and a deep commitment to customer success. In 2024, we entered a transformative new chapter through acquisition, strengthening our capabilities and expanding our footprint. Today, Edge is more agile, resilient, and forward-focused than ever, backed by over 100 years of combined leadership experience.