Operations Team Member - Hoover Met Complex
14 days ago
Birmingham
Job Description OPERATIONS TEAM MEMBER - Hoover Met Complex Sports Facilities Management, LLC LOCATION: Hoover, AL DEPARTMENT: OPERATIONS REPORTS TO: FACILITY & SPORTS OPERATIONS MANAGEMENT STATUS: PART-TIME ABOUT THE COMPANY: Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Hoover Metropolitan Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion/changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently. PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: • Provide courteous and friendly service to all guests and staff, • Be responsive to guest concerns and direct to appropriate manager to resolve, • Enforce facility policies and procedures, • Have general knowledge regarding program options and facility events, • Assist other departments as necessary, • Complete special projects, daily assignments, and other duties as directed by management, • Setup and take down of basketball courts, staging, risers, and other event related items, • Ensure correct equipment is available for all games, • Monitor play areas including turf and courts, • Keep supervisor informed of issues and updates, • Respond to all incidents, accidents, injuries, and altercations, • Complete and file corresponding paperwork as necessary, • Ability to work with a wide variety of ages from preschool thru adult, • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessary, • Excellent communication skills, both verbal and written, • Ability to maintain focus in a high-volume, fast-paced environment, • Must have excellent guest service skills, • Must be detail-oriented and have outstanding organizational skills, • Ability to multi-task and prioritize, • Ability to remain calm and focused in difficult and stressful situations, • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members, • Must work well with others, • Must take personal initiative for the betterment of the team and facility, • Must be able to lift 40-50 pounds waist high, • Will be required to stand for extended periods of time, • Will be required to work indoors and outdoors year-round, • Must be able to work independently in a busy environment, • Must comply with safety and health code standards, • Facility has intermittent noise, • Must wear proper uniform, • General sports knowledge, • Able to work electric scoreboard Job Posted by ApplicantPro