Front Desk Clerk
hace 2 meses
$22–$26 por hora
Jornada completa
Manhattan, New York
We are looking for a well-presented, friendly, organized, and service-oriented front desk agent to join our company. You'll be responsible for performing various administrative tasks, such as answering telephones and answering all guests’ questions and concerns, and assisting in the daily operations. Front desk employees are often the first employee that the customer or the public comes into contact with, so you must be personable and have outstanding
interpersonal communication skills. You'll also be responsible for leaving a good first impression for the organization Duties and Responsibilities: Greet guests with a welcoming smile and professional yet friendly demeanor
Help maintain a clean and organized facility
Assist with building events and parties
Answer phones and direct calls to appropriate personnel
Check and send emails
Make and confirm reservations
Maintain a clean and tidy workspace at all times
Resolve customer complaints and problems calmly and effectively
Notify management of any serious issues that you cannot resolve
Maintain a friendly, personable disposition
Perform various clerical tasks as needed (sorting mail, paper filing, etc.) Requirements and Qualifications : Previous experience in customer service
Ability to work both independently and collaboratively.
High school diploma or GED equivalent is required
Experience is hospitality is prefered.
Must display strong verbal and written communication and phone skills, including a professional phone demeanor
Excellent interpersonal skills, diplomacy, and the ability to interact effectively with individuals and groups at all levels
The ability to retain a calm and personable attitude
Excellent customer service skills
Ability to maintain calm, politeness, and patient in stressful situations
Organized and detail-oriented
