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-Making sure that customers get the best services obtainable in the restaurant, and this begins from the moment they walk into the restaurant to when they leave. -He/she must be very friendly and professional in his/her approach because he/she makes the first impression customers will have about the restaurant once they step in. -How the receptionist attends to customers and visitors can influence their assessment of the restaurant. -He/she greets customers courteously and professionally, welcomes them to the restaurant, and attends to their inquiries before handing them to a waiter who will take their orders. -The receptionist must ensure that bookings are ready before the arrival of guests to avoid awkward situations of guests coming to meet no tables. -He/she informs dining crews of the number of customers waiting for tables, urging them to hurry up in order not to keep them waiting for long.At the same time, he/she will plead with guests who are yet to get a table to be patient; while being calm when dealing with inpatient guests. -He/she is usually the first person customers go to when they have a problem in the restaurant. -The receptionist’s role therefore entails receiving clients’ complaints and forwarding them to the appropriate staff or department to resolve them.
Title: Medical Office Receptionist. Hours: 43 hours per week / 35 hours per week. Compensation: $20 per hour (W2). Must have ability to pay taxes. Position Overview: We are seeking 2 full-time Korean and English speaking medical office secretaries to join our Ophthalmology practice. Seeking an intelligent, responsible, detail-oriented person to join our private Ophthalmology practice. No prior experience necessary. On the job training will be provided. The ideal candidate should have excellent communication skills, attention to detail, and a strong ability to multitask in several different job roles. Job roles will be decided at a later date. Possible Key Responsibilities: - Patient Interaction: Greet and check-in patients, ensuring a warm and professional first impression. Provide assistance with initial paperwork and guide patients through the check-in process. - Customer Service: Address patient inquiries and concerns, both in person and over the phone, in a professional and empathetic manner. Facilitate communication between patients and medical staff, ensuring clarity and satisfaction. - Appointment Scheduling: Efficiently manage the scheduling of patient appointments, coordinating with medical staff to optimize the practice’s schedule and accommodate patient needs. - Records Management: Maintain accurate and up-to-date patient and medical records, ensuring confidentiality and compliance with HIPAA regulations. Manage electronic and physical files, organizing them for easy access and retrieval. - Administrative Support: Provide general administrative support to office staff, including filing, data entry, and managing office supplies. Assist in various clerical tasks to ensure the smooth operation of the office. - Check patient’s insurance eligibility, prior authorization and referrals online. - Review, send and start prior authorization for medications online. - Responsible to book eye surgeries and to carefully follow thru to its completion. - Help with medical billing inquires and completion of daily medical billing needs. Qualifications: - High school diploma or equivalent. - Prior experience in a medical office or customer service role is preferred. - Strong interpersonal and communication skills. - Ability to work independently and as part of a team. - Proficiency in basic computer skills, including basic familiarity with scheduling software and electronic medical records (EMR) systems. - Detail-oriented with strong organizational skills. ** Benefits:** - 40 hours Personal Time Off - 2 weeks vacation time after full 1 year employment. - Friendly and kind office environment.