Enteral Customer Service Representative
20 days ago
Syracuse
Job Description See your work in a new light. At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. Schedule: Monday–Friday, 8:00 AM–5:00 PM EST Location: On‑site — Syracuse, NY (Work location subject to change based on business needs) See Your Work in a New Light At LUX Infusion, we believe nutrition and infusion care deserve more light — more warmth, more clarity, and more connection. For patients beginning enteral therapy, clear communication and trusted support can make all the difference. We're looking for an Enteral Customer Service Representative who wants their work to mean something — someone who brings professionalism, empathy, and purpose to every patient interaction and referral. Why This Role Matters The Enteral Customer Service Representative is often the first point of human connection for patients starting therapy. This role plays a critical part in setting expectations, removing confusion, and ensuring patients feel informed and supported from the very beginning. In this role, you'll contribute to work that: • Helps patients feel supported, informed, and confident as they begin care, • Ensures accurate, timely processing of enteral therapy referrals, • Strengthens trust with referral sources through reliable communication and follow‑through, • Receive, review, and process new patient referrals for enteral therapy services, • Collect complete and accurate patient demographic, clinical, insurance, physician, and caregiver information, • Verify insurance benefits, coverage, and patient financial responsibilities, • Communicate clearly with patients, families, and caregivers regarding services, billing, and delivery expectations, • Serve as the primary point of contact for patient questions, ensuring prompt and courteous resolution, • Collaborate closely with clinical, pharmacy, delivery, and business development teams to ensure timely care coordination, • Follow up with referral sources and internal teams to ensure documentation completeness and accuracy, • Update patient records, authorizations, and order changes promptly in internal systems, • Maintain compliance with HIPAA and all regulatory requirements in documentation and communication, • A strong customer‑service mindset grounded in empathy and professionalism, • Comfort working in a fast‑paced, high‑volume environment, • Excellent organization, prioritization, and time‑management skills, • Clear written and verbal communication skills, • A solution‑oriented approach to problem‑solving, • One (1)–two (2) years of customer service experience, • Proficient computer and data‑entry skills, • Strong attention to detail and math aptitude, • Ability to listen actively and communicate effectively, • Healthcare experience, particularly in enteral or respiratory therapy, • Understanding of insurance reimbursement, HCPCS codes, and payer guidelines Here, you'll find: • Purpose‑driven work that directly impacts patient access to care, • A patient‑first, clinician‑led culture, • Supportive, collaborative teammates across intake, clinical, and operations, • Clear expectations and meaningful ownership in your role While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER REQUIREMENTS Employees are expected to: • Participate annually in required legal and ethical compliance training, • Consistently act in compliance with LUX Infusion's legal, ethical, and compliance policies, • Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion's services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Cleaning
Driver & Delivery
Kitchen Porter
Chef & Cook
Construction & Trades
Security
Fast Food
Salon & Beauty
Office & Admin
Retail
Sales & Marketing
Warehouse
Customer Service
Host & Hostess
Barista
Entertainment
Accounting & Finance
Animal Care
Art, Media, Design
Child Care
Education
Engineering
Events & Promotion
Fashion
Healthcare
Information Technology
Legal
Management
Manufacturing
Online Jobs
Science
Sports & Wellness
Writing & Editing
Other
