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Job Description POSITION SUMMARY: The Senior Frontend Engineer is focused on delivering intuitive, high-performing, and accessible user experiences for our customers. You are passionate about crafting beautiful, responsive, and reliable web applications that delight users and meet business goals. Working closely with talented Engineers, Product Managers, and Designers, you will build and evolve the customer-facing products that define Natera's digital experience. PRIMARY RESPONSIBILITIES * Collaborate with Product Managers, Designers, and Backend Engineers to design and implement user interfaces that are performant, accessible, and scalable. * Drive the architecture and design of complex frontend systems using modern frameworks and libraries. * Perform peer code reviews, mentor other developers, and champion best practices in frontend development. * Translate business and design requirements into modular, reusable, and maintainable UI components. * Ensure the highest standards of UI/UX quality, including responsiveness, accessibility, and cross-browser compatibility. * Optimize application performance and loading times, focusing on frontend efficiency and user satisfaction. * Partner with backend teams to design and integrate RESTful and GraphQL APIs efficiently. * Participate in the full software development lifecycle, including planning, implementation, testing, and release. * Advocate for continuous improvement in frontend tooling, build processes, and testing strategies. * Contribute to documentation, testing, and technical compliance initiatives, including HIPAA-related best practices. * Must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. * Must maintain a current status on Natera training requirements. QUALIFICATIONS * BS degree in computer science, comparable program, or equivalent * 7+ years of experience building secure, scalable, customer-facing web applications. * Expertise in modern frontend frameworks such as React (preferred), Vue, or Angular. * Strong skills in JavaScript (ES6+), TypeScript, HTML5, CSS3/Sass, and responsive design principles. * Experience with frontend build tools (Webpack, Vite, or similar) and testing frameworks (Jest, React Testing Library, Cypress). * Proficiency in RESTful and/or GraphQL API integration. * Familiarity with UI/UX best practices, accessibility (WCAG), and cross-browser compatibility. * Experience with AWS, CI/CD pipelines, and Docker is a plus. * Exposure to backend technologies (e.g., Node.js, Java, or Ruby on Rails) is a bonus but not required. * Strong analytical, problem-solving, and teamwork skills. * Excellent communication, collaboration, and organizational skills. KNOWLEDGE, SKILLS, AND ABILITIES * Advanced knowledge of React, TypeScript, Sass, and frontend architecture patterns. * Familiarity with micro-frontend or modular component design. * Understanding of web performance optimization and frontend security principles. * Knowledge of AWS Services (S3, CloudFront, Amplify) and Docker. * Experience with CI/CD pipelines (GitHub Actions, Jenkins, or similar). * Commitment to code quality, testing, and maintainability. The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Remote USA$125,600—$157,000 USD OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit . Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: • BBB announcement on job scams, • FBI Cyber Crime resource page

Job Description At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent: • Innovate with Purpose: Build impactful solutions for customers worldwide., • Join Excellence: Work in a diverse, collaborative, and innovative team., • Shape the Future: Lead in redefining revenue optimization., • Grow Together: Unlock your potential in a supportive environment.Join us at Varicent—where your talent and ambition meet limitless opportunities for success! We're looking for a Vice President of Customer Success to lead our Customer Success Manager (CSM) and Technical Account Manager (TAM) teams across Growth, Enterprise, and Strategic customer segments in the Americas and EMEA. This is a high-impact leadership role driving customer outcomes, adoption, renewals, and expansion opportunities while representing the voice of the customer across the organization. You'll partner closely with Product, Engineering, Sales, Renewals, Services, and Support teams to ensure every customer gets maximum value from our platform. If you're passionate about customer advocacy, building world-class teams, and driving revenue growth, this is your opportunity to make a measurable impact. WHAT YOU WILL DO: Drive Customer Success Outcomes • Hold steady renewal rates and reduce down sell & churn, • Expand revenue in accounts through new products and expansion opportunities, • Influence future lifetime value through higher product adoption, customer engagement and overall customer health scores with constant identification of where the risks are within the customer base, • Ensure Success Planning Workshops proceed for all appropriate Customers and drive execution to the resulting Customer Success Plans, • Expand customer advocacy and referenceable customers, • Tailor CS programs to meet the needs of customers at various stages in the customer journey and different segmentation needs, • Prescriptively guide customers towards proven / recommended approaches to satisfying their business needs, • Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate and enforce the creation and management of "get well plans", • Travel to client sites domestically or internationally Measure Effectiveness of Customer Success • Define and manage operational OKRs (Objectives & Key Results) for team in support of the Company's objectives and enforce the roll down of these KRs for CS members within Lattice, • Track and report metrics and measures of business performance and customer health; product use, NRR, Churn, Upsell Recruit, develop and lead world-class customer success team • Attract high potential individual contributors and leaders into team, • Refine onboarding process for new team members, • Share knowledge within team, based on experience and lessons learned, • Encourage continuous learning within team, developing a team of next generation leaders, • Drive continual knowledge improvement for emerging product offerings and feature/function to assure optimum customer success Collaborate Across Company to drive Customer Success • Influence company-wide culture of Customer Success, • Drive company-wide customer success processes and metrics, • Work closely with the sales to align on customer strategies, renewal forecasting, and account opportunities, • Partner with product to ensure customers are informed of latest features and functionality and advocate internally for additional product enhancements based on customer needs, • Align with Renewal Team around measurement and forecasting SUCCESS OUTCOMES: 1-3 Months: • Build strong relationships with CSM and TAM leaders in Americas and EMEA; assess team structure, talent, and coverage models., • Conduct a baseline review of customer health, renewal rates, churn, NRR, and upsell/cross-sell metrics; identify key risks in the current portfolio., • Review and refine Customer Success Planning Workshop framework to ensure consistent execution across segments., • Establish operational OKRs for the CS team aligned to company objectives; input them into Lattice for tracking., • Meet with top 10–15 strategic customer executives to introduce yourself, establish credibility, and understand their goals and challenges., • Deliver measurable improvements in customer health scores across Growth, Enterprise, and Strategic accounts through structured success planning and proactive risk management., • Implement refined CS programs tailored by customer journey stage and segmentation; track adoption and satisfaction trends., • Reduce escalations by introducing "get well" playbooks and driving urgency in resolution processes., • Achieve measurable progress in renewal forecast accuracy and reduce churn in at-risk segments., • Demonstrate impact on NRR through early-stage expansion opportunities in at least 15–20% of Enterprise/Strategic accounts., • Deliver year-over-year improvement in renewal rates, NRR, and churn reduction aligned to board-level goals., • Establish Varicent as a trusted partner with key customers: grow referenceable accounts and expand executive-level advocacy., • Operationalize a repeatable CS operating model across regions, ensuring consistent processes for onboarding, adoption, renewals, and expansion., • Embed customer feedback loops into Product, Engineering, and Services to influence roadmap and enhance customer outcomes., • Mature internal reporting on customer health, churn, and upsell; leverage insights for predictive risk management and executive decision-making., • Develop a succession pipeline of next-generation CS leaders, demonstrating strong leadership bench strength., • Influence company-wide adoption of customer-first culture, with CS metrics integrated into executive dashboards and company-wide decision-making. WHAT YOU WILL BRING: • 12+ years' experience in Go-To-Market leadership positions within technology or Saas organizations, with at least 5 years in Customer Success, • 5-7 years of experience managing managers, directors, and senior leaders, • Proven experience leading teams who drive growth within existing accounts through new and expansion sales, exceptional retention rates and customer engagement and advocacy, • Proven ability to develop strategies, translate them into initiatives and track successful delivery, • Ability to communicate effectively across internal departments and external stakeholders, • Results focused with ability to drive both activity and outcome metrics, • Proven record of accomplishment working closely with Product, Services and Support teams, • Strong empathy for customers AND passion for revenue and growth, • Enthusiastic and creative leader with the ability to inspire others, • Strong executive presence and business communication skills (multilingual is a plus), • Relevant Bachelor's degree Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact