Home Care Retention Specialist
14 days ago
Fordham Heights, The Bronx
Heart to Heart Home Care is seeking an experienced Home Care Retention Specialist to join our growing team!
Responsibilities:
Follow up with all required parties to ensure resolution and continuation of the patient services in an event of possible discharge.
Create, optimize, and evolve retention strategies to sustain patients.
Analyze customer feedbacks to identify & assess customers’ needs to achieve superior customer satisfaction.
Build sustainable relationships with patients through open & continuous communication.
Uphold the highest level of integrity and customer service.
Requirements:
Must be fluent in conversational Spanish.
Ability to follow up and research customer concerns and communicate all obtained information to appropriate parties.
Ability to develop new techniques to ensure customer preservation.
Exceptional documentation skills.
Job Type:
Full-Time
Salary: $18.00 - $23.00 per hour
What we offer :
Supportive management team
Growth opportunities
401K Retirement Benefit
Sick day and PTO benefits