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Queens Location: Main Job Tasks and Responsibilities · greet patients · register patients according to established protocols · assist patients to complete all necessary forms and documentation including medical insurance · ensure patient information is accurate including billing information · inform patients of medical office procedures and policy · maintain and manage patient records · move patients through appointments as scheduled · answer incoming calls and deal with inquiries · transfer calls as required · schedule patient appointments · collect co-pays and payments · report statistics as required · obtain external medical reports as required by medical professionals · respond and comply to requests for information · deal with incoming and outgoing post · complete other clerical duties as assigned · ensure reception area is well maintained, neat and clean · safeguard patient privacy and confidentiality · check patient's insurance eligibility · Billing Posting EOBs Education and Experience · Associate Degree or higher. · knowledge of medical terminology, procedures and diagnosis preferred · knowledge of computer and relevant software applications · knowledge of general administrative and clerical procedures · working knowledge of healthcare insurance preferred · Key Competencies · communication skills · information collection and management · planning and organizing · attention to detail · customer service skills · adaptability · confidentiality · responsible Job Type: FullTime Required experience: Medical related field for at least 1 year preferred. Required language: Cantonese or Mandarin Preferred Must be legal to work in the US
Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Westchester, NYC, NJ, Upstate NY and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care). Health Plus Management is seeking an energetic, patient-centric and detail-oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient's appointment. You will build and maintain professional relationships with our key stakeholders - specifically our patients, office staff and clinical team, while simultaneously ensuring that the office is organized and runs smoothly. Responsibilities: Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner Be responsible for obtaining and filing patients' charts, and assisting our patients as needed Maintain the daily operations of the office by following standard operating procedures and guidelines Contribute to team effort by smoothly transitioning into daily roles as needed Protect patient's privacy by maintaining confidentiality of personal information (HIPAA compliant) Navigate through NextGen to access and provide patient information Maintain compliance by contacting patients to confirm appointments Respond to inquiries, resolves risen issues, collect co pays and schedule patient appointments Responsible for the opening and closing procedures of the office as needed Assist in comforting the patients and maintaining the reception area Other administrative tasks as needed Knowledge and Experience 1+ years of relevant medical administrative experience, preferred Experience with medical insurance/verification is a plus Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and referring doctors regarding treatment is preferred Experience with EMR, preferred Strong computer knowledge and windows program including Microsoft word/excel Skills and Abilities Bilingual (English/Spanish) Required Excellent verbal and written communication Ensuring a great patient experience by delivering outstanding customer service Exceptional organizational and time-managements skills - the ability to multi-task is a must Adaptability and flexibility while working in a fast-paced environment Problem-solving ability and aptitude Outcome-focused, with an ability to work under pressure A solution-oriented mindset A strong sense of urgency and focus in accomplishing tasks Schedule: Monday, Wednesday, Thursday & Friday: 8:00am - 4:30pm & Tuesday: 11:00am - 7:30pm Pay: $17