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  • Guest Experience Manager
    Guest Experience Manager
    2 days ago
    $80000–$90000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading and evolving NAYA's end-to-end guest experience strategy across all channels --- including digital, in-store, and post-visit engagement. This role goes beyond response management to build scalable systems, insights, and processes that elevate guest satisfaction, loyalty, and brand perception. You will serve as the voice of the guest at a strategic level --- translating feedback into actionable insights, partnering cross-functionally to drive improvements, and ensuring consistency in how NAYA shows up for every guest. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest experience function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful engagement and recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Strategy Leadership • Own and evolve NAYA's guest experience vision, standards, and communication approach, • Develop scalable processes for managing guest feedback across all channels, • Define success metrics (CSAT, response time, resolution rates, sentiment trends) and drive performance against them, • Lead initiatives that proactively enhance the guest journey, not just react to issues Guest Communication Recovery • Oversee all guest communications across email, surveys, social media, and third-party platforms, • Ensure responses are timely, empathetic, brand-aligned, and solutions-driven, • Design and implement elevated recovery strategies that turn negative experiences into loyalty-building moments, • Guide tone, voice, and messaging consistency across channels Insights Continuous Improvement • Analyze guest feedback to identify trends, root causes, and opportunities, • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology teams, • Partner cross-functionally to implement changes that improve both in-store and digital experiences, • Create reporting dashboards and regular insights summaries for leadership Cross-Functional Collaboration • Act as the central liaison between guest experience and internal teams, • Escalate and track critical issues, ensuring accountability and resolution, • Collaborate on product, menu, and operational changes based on guest feedback Systems, Tools Process Optimization • Own and optimize CRM and reputation management tools (e.g., Tattle, SOCI, Olo Engage, Yext, Salesforce, etc.), • Improve workflows, automation, and documentation practices, • Ensure all guest interactions are properly tracked, categorized, and leveraged for insights Operational Brand Alignment • Maintain deep knowledge of NAYA's menu, operations, and evolving systems, • Ensure all guest-facing communication reflects current offerings and brand standards, • Identify gaps between intended and actual guest experience What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy --- building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes Ownership mentality: Takes full accountability for the guest experience end-to-end

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  • Coffee Equipment Technician
    Coffee Equipment Technician
    1 day ago
    Full-time
    New York

    About Blank Street At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. Add a Spark to the Ordinary... As a Coffee Equipment Technician, you'll own the performance and reliability of our store equipment --- diagnosing and repairing machines in-store and in our workshop while executing detailed preventive maintenance to minimize downtime. Your work ensures every store can consistently deliver quality without interruption. You'll communicate clearly through our platforms, travel locally to support stores , and operate independently in the field. Beyond repairs, you'll help strengthen the systems behind our equipment program --- refining maintenance schedules, supporting new installs and innovations, contributing to SOP development, and solving complex challenges as we scale. This is a full-time, field-based role that requires in-person service across various stores and at our Brooklyn repair shop. This role reports to the Specialty Equipment Service Manager. What You'll Own • Diagnose and repair specialty coffee and beverage equipment both in-store and in our workshop, • Perform detailed preventive maintenance with adherence to checklists and documentation, • Communicate updates quickly and clearly using our web-based platforms, • Travel locally between stores as needed, sometimes on foot and other times using our company service vehicle, • Implement systems behind our repair and coffee equipment preventative maintenance schedules, • Collaborate with NSO and Training teams on installs and innovation for all form factors, • Support the creation of SOP's regarding equipment for field leaders as well as future Blank Street techs across the globe, • Creative problem solve for unique issues and ambiguous challenges Who We're Looking For • A friendly and enthusiastic team player with a passion for excellent customer experience, • Prior experience repairing commercial beverage equipment or other major appliances/electronics, • Strong mechanical aptitude and knowledge of hand tools for fine repairs, • Ability to quickly learn and use web-based platforms for communication, updates, and task-tracking, • Self-motivated and ability to work independently in the field, • Clear communication and documentation habits, • Strong organizational skills, • Basic familiarity with electrical safety and plumbing concepts, • Experience working in retail, restaurant, or hospitality settings Requirements • Valid driver's license, • Ability to lift 50 lbs unassisted, • Availability for weekend and off-hours work as required, • Occasional travel to our other markets Benefits \& Perks • $75,000 annual base salary, • Equity package, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers., • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program -- yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

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  • Senior Graphic Designer
    Senior Graphic Designer
    6 days ago
    $60000–$80000 yearly
    Full-time
    Canarsie, Brooklyn

    Role Description This is a full-time role for a Packaging Designer specializing in Production & Systems. Based in Brooklyn, NY, this designer will be responsible for the execution and rollout of packaging across our 1,500+ SKU lineup. While this role requires a strong design eye, the primary focus is on technical precision and scalability. You will take approved brand concepts and adapt them across complex product families, ensuring that every file sent to print is technically flawless. Daily tasks include: SKU Rollout & Adaptation: Building a design system and adapting it across multiple variations (flavors, sizes, pouches, boxes) without losing brand consistency. Attention to Detail: Ensuring fonts are outlined, colors are set to correct CMYK/Spot profiles, and bleeds/dielines are accurate before hitting the manufacturer. Typography & Hierarchy: Managing dense information (nutrition facts, legal copy, ingredients) while maintaining aesthetic balance and legibility. Materiality & Finishes: Collaborating on the selection and application of print finishes to ensure the physical product feels as premium as it looks. Brand System Implementation: Ensuring the visual identity remains cohesive as it stretches across new product categories and form factors. Qualifications Expertise in Packaging Design with a portfolio showing realized, printed work (not just digital mockups). Advanced Speed & Proficiency in Adobe Illustrator. Strong knowledge of print production processes. Extreme attention to detail (ability to spot typos, kerning errors, and misalignments). Experience managing complex product families or high-volume SKU libraries. Strong communication skills needed to coordinate with other employees and internal creative teams. Degree or certification in Graphic Design, Visual Arts, or a related field preferred.

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  • Flight Checker
    Flight Checker
    6 days ago
    $21.25 hourly
    Full-time
    Jamaica, Queens

    PURPOSE The purpose of Flight Checker is to ensure the accurate preparation, organization, verification, and loading of all order equipment and food items in accordance with production loading diagrams and operational standards. The position is responsible for coordinating 3rd Party shipping orders, aircraft trolley and container setups, verifying product accuracy and placement, managing cold-chain logistics, and implementing last-minute count updates to ensure flights and shipping orders are fully compliant, on time, and of the highest service quality. This role supports production and shipping operations by maintaining strict adherence to company procedures, safety regulations, and management directives while ensuring clients receive consistent order deliveries. Candidates must have availability to work Sunday through Friday, with Saturdays off. Shifts are scheduled within the organization’s hours of operation: 6:00 AM to 8:00 PM. DUTIES AND RESPONSIBILITIES · Oversee the meals setup and equipment of 3rd Party shipping orders and verify orders are closed and ready for shipping according to company procedures. · Verify there is a 3rd Party Order Report for each shipping order and Transfer responsibility to the receiving party with this form as per company procedures. · Oversee order traffic from refrigerators to setup and back. Make sure all equipment is returned to rightful place. · In case of count updates, advise production what to prepare and make sure all changes are incorporated before shipping. · Follow managers’ direction and company regulations. EXPERIENCE AND SKILLS REQUIRED · Ability to work collaboratively within a team · Strong organizational skills and high attention to detail · Ability to work in a fast-paced environment with frequent deadlines · Analytical skills for reviewing orders, documentation, and inventory accuracy PREFERRED QUALIFICATIONS · Experience with shipping, logistics, warehouse operations, or inventory control · Experience in a highly regulated environment (airline catering, food production, or similar) · Computer literacy, including Microsoft Office Suite (Excel, Word, Outlook). · Certification in inventory management or supply chain practice WORK ENVIRONMENT · Warehouse setting PHYSICAL DEMANDS AND WORK CONDITIONS · Ability to lift up to 50 lbs. safely · Ability to stand and walk for extended periods of time · Physically fit to bend, kneel, reach, stretch throughout the shift and perform repetitive motions · Good manual dexterity and hand-eye coordination · Able to operate in environments with high noise levels, temperature extremes, humidity, and slippery surfaces · Ability to work in a fast-paced environment and maintain professionalism during high-volume or escalation periods

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  • Mechanic
    Mechanic
    9 days ago
    $20–$30 hourly
    Full-time
    Brooklyn Navy Yard, Brooklyn

    Position Summary: The Diesel Technician is responsible for the preventative and corrective maintenance of the diesel main engines and generators onboard fleet vessels. Three shifts are available at the Brooklyn Navy Yard: • Night shift, 5:00 PM - 1:30 AM, • Morning shift, 4:00 AM - 12:30 PM, • Swing shift, 9:00 AM - 5:30 PM Duties & Responsibilities: • Accept tasks from the Engineering Supervisor and plans/implements execution., • Successfully and safely perform all diesel engine maintenance onboard vessels up to, and including, engine overhauls, mechanical and electrical troubleshooting, and preventative maintenance work., • Ensure all aspects of safety during task execution., • Issue company power tools to technicians to accomplish designated tasks. Ensure tools are returned before the end of the shift., • Ensure company warranty procedures are followed., • Ensure all shift paperwork is correctly completed and submitted., • Important vessel information is communicated to other supervisors and the chain of command., • Seek the highest levels of quality and professionalism., • Use of approved Hazmat required for Paints, Solvents & Cleaning Agents., • Perform cleaning and custodial tasks of the vessels and property, including maintenance and construction tasks as assigned and minor engineering repairs and rounds as directed., • Work to achieve the highest levels of performance and productivity., • Assist the Port Engineer in ensuring compliance with all applicable local, state, and federal safety and environmental regulations., • Assist the Port Engineer in ensuring the vessel is always in an inspection-ready condition., • Assist with filling water, bunkering fuel, connecting and disconnecting shore power as directed., • Additional job duties as assigned. Requirements & Qualifications: • HS Diploma, • Valid Transportation Worker Identification Credential (TWIC Card), and/or ability to obtain and maintain., • Valid First Aid/CPR Certification, and/or ability to obtain and maintain., • Valid Driver’s License., • Copy of DD214, if Veteran status., • Excellent customer service skills., • Ability to effectively interact with the passengers, guests, and fellow employees., • Ability to work in fast-paced, quickly changing environment., • Mechanical and electrical experience are required., • Marine mechanical experience is highly desired., • Proven track record running a maintenance shift is highly desired., • Proven track record of working successfully in a team environment., • Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion, and post-accident/incident testing. Salary dependent on skill level and experience, as determined by the Port Engineer. Hornblower will consider qualified applicants with arrest and conviction records in a manner consistent with fair chance or other applicable laws and regulations.

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  • Head of Graphic Design
    Head of Graphic Design
    2 days ago
    $110000–$140000 yearly
    Full-time
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Head of Graphic Design based out of our Brooklyn office. This is a great opportunity for a highly experienced and creative individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience in the CPG and/or retail space, has the ability to work diligently with the marketing team as well as any third-party creative teams, and can thrive in a fast-paced environment (and loves ice cream! and now Fro-Yo!). The Head of Graphic Design contributes to the Van Leeuwen universe by shaping how the brand comes to life across every customer touchpoint. This role leads art direction across a wide range of initiatives, including packaging design, partnership activations and the continued evolution of our visual identity. You'll oversee in-store experiences end-to-end, from signage and digital menu displays to store planograms, ensuring every touch point feels cohesive and intentional. The role extends to designing and developing uniforms and merchandise that reflect the brand's personality beyond the scoop shop. You'll collaborate closely with cross-functional teams, including sales and retail, international partners and external creative partners, to conceptualize, execute and scale creative that resonates both in-store and across broader brand moments. This position requires a strong point of view, attention to detail, agility and the ability to translate the Van Leeuwen aesthetic into thoughtful, high-quality design across physical and digital environments. This role will be based out of our Williamsburg, Brooklyn office and follow Van Leeuwen's Hybrid work model and be in office at least two to three days a week. Job Responsibilities • Direct creative/artacross packaging, campaigns, retail environments, partnerships, and digital platforms, • Execute creative direction for the company across all branded materials, including print and digital collateral, • Create and oversee the development of a range of branded materials, including but not limited to Emails, Social Media, Retail Store Signage/Posters, Ads, Website, Coupons, Print Pieces, Packaging Materials, Merchandise, • Continue to evolve the visual identity of the brand, • Maintain photo asset library and identify images to be used for various platforms, • Implement feedback from leadership and partners to refine and revise work for final production, • Contribute to photoshoots on an as needed basis, in partnership with Social Media Manager and Content Creator, • Prioritize and manage multiple projects within design specifications and budget restrictions, • Manage budgets, timelines, and vendor relationships to deliver high-quality work efficiently, • Set and uphold creative standards, ensuring all outputs meet a best-in-class level of design excellence, • Perform retouching and manipulation of images as needed, • Work with a wide range of media and use graphic design software Job Requirements • Bachelor's degree in graphic arts, design, communications, or related field (Or equivalent experience), • 5 to 10 years of experience in graphic design, • Knowledge of layouts, graphic fundamentals, typography, print, and web design, • Familiarity with HTML and CSS preferred, • Knowledge of Adobe PhotoShop, Illustrator, LightRoom, Sketch, InDesign, and other graphic design software, • Deep expertise in typography, layout, color, and visual storytelling across mediums, • Strong understanding of production processes across print, digital, and environmental design, • Ability to balance creative excellence with business needs, timelines, and budgets, • Excellent eye for aesthetics, details and design trends past and present, • Photography, food styling and set design skills are a big plus, • Must be comfortable working in-store scoop shifts as needed, while adhering to DOH guidelines Compensation + Benefits $110,000 - 140,000 annual compensation depending on experience, paid weekly Eligible for annual 20% bonus • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off - No accrual required, • Paid Sick Time, • Yearly Performance Reviews, • Paid one month sabbatical (eligible after 4 years of continued employment) Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $110,000---$140,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • Entry-Level to Experienced Teacher
    Entry-Level to Experienced Teacher
    7 hours ago
    $65000–$75000 yearly
    Full-time
    The Bronx, New York

    Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential. Hiring for School Year 2026-27! At Success Academy, we don't just hire teachers, we build them. You don't need a background in education to launch your career with us. Whether you're an athlete, engineer, artist, chess champion, or math whiz, we'll equip you with the tools, training, and world-class coaching to thrive in the classroom and beyond. Why Success Academy? More than the highest-performing K-12 charter school network in NYC, Success Academy is a launchpad for careers of significance. Our teachers don't just show up, they redefine what's possible for their students and themselves. What We Look For Resilience, drive, and a winning mindset: You'll be challenged. You'll be coached. You'll grow. Every day is a chance to push through limits and raise the bar. A commitment to excellence: You execute a proven playbook. You plan ahead, stay organized, and sweat the details because excellence lives in the little things. You believe structure and consistency create space for kids to thrive, and you don't cut corners. Total belief in every student: You'll never settle for average -- not in yourself, not in your students. Here, we 100% commit to getting 100% of our kids into 4-year colleges. Passion for content and curiosity to grow: You love learning, and it shows. Whether it's literature, math, science, or art, you bring genuine enthusiasm to your subject and a hunger to keep getting better. Feedback isn't just accepted -- it's fuel. Here's What You'll Get A mission with meaning: You'll play a critical role in shaping the futures of young people and helping them reach their full potential. Skills that set you apart: Build essential skills like public speaking, strategy, data analysis, leadership, and conflict resolution. World-class coaching and development: No education background? No problem. We'll train you---hard---and elevate you even harder. Key Responsibilities: Lesson Planning and Instruction • Study and implement lesson plans that align with curriculum standards., • Utilize a variety of instructional strategies and technologies to enhance learning., • Manage a classroom of 20+ scholars. Assessment and Evaluation • Assess student progress through assignments, tests, and observations., • Provide timely feedback and support to help students improve., • Maintain accurate records of student performance and progress. Classroom Management • Establish and enforce classroom rules and procedures to maintain a productive learning environment. Communication and Collaboration • Communicate regularly with students, parents, and guardians regarding academic progress and behavioral issues., • Collaborate with other teachers, staff, and administration to support student success. Minimum Qualifications: A bachelor's degree before your first day of work with Success Academy (a background in education is not required). Strong communication and interpersonal skills. Passion for learning and commitment to student development. Ability to work in person in New York City. At Success Academy, we invest boldly in our teachers through exceptional pay growth, comprehensive health and wellness benefits, and career pathways that enable you to advance into leadership within an average of three years! Health \& Wellbeing that Starts Day One • Medical, dental, and vision coverage through Cigna and VSP --- effective on your first day. SA covers 82% of our most popular medical insurance plan, or about $9,000 annually, towards your medical, dental, and vision coverage., • Employees receive a $50 cellphone stipend every month! ($600 annually), • Pre-tax savings accounts for healthcare, dependent care, and commuter expenses., • Free and confidential counseling through our Employee Assistance Program and Talkspace., • Backup care for children and adults, fitness and travel discounts. Time to Recharge • Enjoy paid time off during summer break, school vacation weeks, and holidays, • Generous paid parental leave for new parents. Accelerated Growth \& Recognition • Intensive training, ongoing coaching, and leadership pathways - most teachers are promoted to leadership positions on average within three years., • Salary growth that provides significant yearly % increases, with opportunities to increase earning potential through performance-based incentives, • An employee recognition program that offers opportunities for awards and acknowledgment. Financial Security for Your Future • 403(b) retirement plan with a 3% employer match., • Quarterly employer contributions to your Health Savings Account (HSA) - up to $2,400/year!, • Income protection through employer-paid short- and long-term disability, and group life insurance coverage., • Voluntary supplemental life insurance, accident, hospital indemnity, critical illness, and legal plans., • All roles qualify for Public Service Loan Forgiveness after 10 years; most schools are eligible for Teacher Loan Forgiveness after 5 years of teaching. Exact compensation may vary based on skills and experience. Compensation Range $65,000---$75,000 USD Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth. Privacy Policy: By providing your phone number, you consent to receive text message updates from Success Academy regarding your application. Reply STOP to unsubscribe. View our . Current Success Academies Employees: Please apply through the Internal Job Board via Greenhouse. You will be asked to log in through your Okta Profile. We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.

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  • Senior Software Engineer
    Senior Software Engineer
    25 days ago
    $170000–$220000 yearly
    Full-time
    Manhattan, New York

    Job Description – AI/ML Engineer (Full-Time) Elitech Nexus is building a next-generation AI operating layer designed to act as a proactive “AI COO” for businesses—automating workflows, optimizing decisions, and executing real operational tasks across business systems. As an AI/ML Engineer, you will design and develop the intelligence layer that powers decision-making, context awareness, and action planning. You will work on production-grade AI systems that go beyond chat interfaces—focusing on reasoning, workflow execution, and measurable business outcomes. You will be responsible for building and optimizing LLM-driven systems, developing decision engines, and integrating AI models into real-world operational workflows such as revenue operations, lead management, and process automation. This role requires strong system thinking and hands-on experience in deploying AI models within scalable, reliable architectures. You will collaborate closely with backend and product teams to deliver an AI platform that actively drives business performance—not just insights. Responsibilities – AI/ML Engineer • Design and develop LLM-powered decision and reasoning systems, • Build and optimize model pipelines for real-world business use cases, • Implement context-aware AI systems with memory, retrieval, and state management, • Develop and evaluate prompt strategies, model routing, and response quality, • Integrate AI models with backend systems, APIs, and workflow engines, • Work on automation of business workflows (lead handling, operations, decision execution), • Improve model performance, latency, and cost efficiency, • Ensure reliability, safety, and controllability of AI-driven actions, • Collaborate with backend and product teams to deliver production-ready AI features, • Contribute to system architecture for scalable, real-world AI applications

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