Product Designer
2 days ago
New York
Title: Product Designer for UPX / Purchase Experience in Marketing, Product & Design Location: New York, NY 10010 (Hybrid - 1 day onsite) Duration: 6 months with potential to convert (Candidate must come to the office one day each week (Tuesday, Wednesday, or Thursday)) Must Haves (Non-Negotiable) • 5+ years of digital product design experience; portfolio or case studies required, • Comfortable operating in highly complex environments, bringing structure, clarity, and precision to data-heavy, compliance-driven experiences., • Agile collaboration with engineering from discovery through delivery, • Strong UX, interaction, and visual design skills, • Proficiency with Figma and modern prototyping tools, • Research- and data-driven decision-making, • Strong stakeholder communication and facilitation skills, • Accessibility knowledge (WCAG) and inclusive design practices, • Experience designing AI-powered and automated features, with awareness of Responsible AI principles and privacy-by-design best practices. About the Role • We're building the next generation of digital products in our industry and are looking for a Product Designer to own and elevate critical experiences within the company ecosystem, including a large project initiative and the Purchase Experience., • In this hands-on role, you'll partner closely with Product, Engineering, Research, Data/ML, Content Strategy, Legal, Compliance, and Accessibility teams in an agile sprint framework to deliver customer-centered, compliant, and high-performing digital experiences., • Reporting to the CVP of PX Design, you will operate as either a player/coach or senior individual contributor, owning the design of key workflows end-to-end. You'll connect customer journeys across web and mobile—from discovery and orientation, through application and servicing, to confirmation, tracking, and follow-up moments. Responsibility: • UX Design Delivery in an Agile Sprint Cadence, • Lead a design pod focused on a large project initiative and/or Purchase Experience workflows, • Partner with Product Managers and Engineers to shape roadmaps and sprint plans (discovery, design spikes, refinement, sprint planning, and retros), • Translate customer and business requirements into experience outcomes, user stories, and acceptance criteria, • Deliver designs ahead of development: user flows, wireframes, high-fidelity UI, prototypes, and detailed specifications for build and QA, • Support teams during build by answering questions, reviewing implementations, and driving design QA Own Experiences End-to-End • Own core workflows and moments that matter, including:, • Landing/home experiences, • Navigation and search, • Product discovery and consideration, • Client and policy views, Applications, • Underwriting touchpoints, and post-purchase confirmation, • Task-based servicing, • Forms and document flows, • Notifications, status/confirmation states, and error/recovery patterns, • Design for clarity and trust within complex, regulated environments, • Balance usability, efficiency, accessibility, and compliance, • Partner with Content Strategy, Legal, Compliance, and Accessibility to ensure accuracy and production readiness Use Research and Data to Drive Decisions: • Identify friction points and opportunities using qualitative and quantitative signals (task abandonment, time-to-complete, error rates, rework, call drivers), • Plan and run usability testing, concept testing, and iterative evaluations, • Translate findings into prioritized improvements, • Define and track success metrics post-launch (task success, adoption, engagement, satisfaction, self-service rates) Design AI-Related Experiences: • Identify high-value AI opportunities within a large project initiative workflow, such as intelligent search, summarization, draft communications, next-best actions, and guided task completion, • Partner with Data Science/ML, Engineering, Product, and Compliance to translate model capabilities into safe, usable experiences, • Design human-in-the-loop patterns, guardrails, and fallback paths, • Evaluate AI experiences based on usefulness, accuracy, adoption, time saved, and error reduction, • Design for transparency, trust, and protection of sensitive customer data Raise the Bar for Design Craft and Team Growth • Run effective design critiques and foster a culture of feedback, • Support career growth through 1:1s and actionable feedback, • Partner with Design Ops and Design Systems to evolve components, patterns, documentation, and AI interaction models Experience: • 5–6+ years of digital product design experience with shipped work, • 2+ years leading, mentoring, or operating in player/coach roles, • Strong experience with complex workflows, dashboards, portals, and self-service experiences, • Agile delivery experience from discovery through production, • Close collaboration with Engineering and cross-functional partners Skills: • Human-centered design, interaction design, visual design, and UX writing collaboration, • Qualitative and quantitative decision-making, • Strong facilitation, documentation, and executive-level communication, • Proficiency with Figma, prototyping tools, FigJam, or Miro, • Accessibility and inclusive design expertise, • AI/automation UX design, including prompts, inputs/outputs, and error handling, • Familiarity with Responsible AI, governance, and privacy-by-design Education: • Bachelor's degree in Design, Interaction Design, Fine Arts, HCI, or equivalent practical experience Nice to Have / Preferred Background: • Life insurance, financial services, or other regulated industries, • Legal/Compliance partnership experience, • Experimentation, A/B testing, personalization, and optimization, • Generative AI (LLM) production experience, including evaluation and monitoring Deal Breakers • No portfolio or case studies, • Less than 5 years of digital product design experience, • No complex workflow-driven or self-service experience, • No agile collaboration with engineering, • No Figma or prototyping proficiency, • No accessibility/WCAG exposure Tools & Collaboration • Figma, FigJam, Jira, • Research and analytics partnership, • Data/ML collaboration, • Design system contribution