Room Attendant
hace 8 días
Los Angeles
Job Description JOB OVERVIEW The Room Attendant is responsible for maintaining the highest standards of cleanliness, presentation, and guest satisfaction in a full-service, high-occupancy hotel environment. This role plays a vital part in delivering an exceptional guest experience by ensuring guest rooms, suites, and assigned public areas are cleaned, sanitized, and maintained according to hotel standards. WHAT WE OFFER • Pay rate: $25.00 per hour, • Medical, dental, vision insurance, • 401(k) with company matching, • Exclusive worldwide Hilton employee travel discount program, • Clean, sanitize, and service assigned guest rooms, suites, and connecting rooms in accordance with established brand and property standards, • Make beds, change linens, replace towels, and replenish guest amenities, • Thoroughly clean and disinfect bathrooms, including toilets, showers, bathtubs, sinks, mirrors, fixtures, floors, etc., • Dust and wipe all surfaces, including furniture, fixtures, baseboards, lamps, headboards, artwork, telephones, remote controls, etc., • Vacuum carpets and upholstery; sweep and mop hard floors, • Inspect rooms for maintenance issues and report discrepancies promptly, • Ensure proper room status updates in the property management system, • Prepare VIP arrivals and special requests per hotel standards, • Assist in maintaining cleanliness of corridors, service areas, and storage rooms, • Support lobby and public area upkeep during peak occupancy as needed, • Assist with deep cleaning projects and seasonal cleaning schedules, • Support laundry operations when required, • Respond promptly and courteously to guest requests (extra linens, amenities, etc.), • Maintain a professional appearance and positive demeanor at all times, • Resolve minor guest concerns and escalate issues appropriately, • Perform other duties as assigned by Management QUALIFICATIONS AND REQUIREMENTS Education & Experience • High school diploma or equivalent preferred, • Previous housekeeping experience in a hotel or hospitality environment preferred Required Skills/Abilities • Strong attention to detail with the ability to maintain high cleanliness and presentation standards, • Excellent time management and organizational skills, • Ability to follow standardized cleaning procedures and brand/service standards consistently, • Basic knowledge of cleaning techniques, chemicals, and equipment safety, • Ability to identify and report maintenance issues, safety hazards, and room discrepancies, • Strong verbal communication skills to interact professionally with guests and team members, • Ability to understand and follow written and verbal instructions, • Guest service mindset with the ability to respond courteously and promptly to guest requests, • Team-oriented with the ability to collaborate effectively with all departments, • Flexibility to adapt to changing priorities, special requests, and operational demands Schedule The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required. Physical, Mental and Environmental & Technical Demands Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. Grooming All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.