Quality improvement manager jobs in United States

The Operations Manager PFS will manage the hospital Patient Accounting Business Office. This position is on site and responsible for facilitating daily operations of AR management, including coordination with hospital and organizational departments affecting billing processes as well as direct oversight of operational duties such as: billing, collections, cash posting and overall accounts receivable. This position is also responsible for managing and coordinating team efforts toward a specific service delivery function and provides coaching, feedback, and corrective action as needed, to service delivery team members. This role is also required to provide monitoring and achievement of service metrics as set by the organization. Responsibilities: - Recognize and solve user gaps in understanding of processes and collection aspects. Develops and/or implements bottom-up strategies to improve operational performance - Foster an environment that promotes teamwork and positive communications within the service area and department - Demonstrate importance of employee engagement by focusing on priority areas with meaningful action plans throughout the year - Work collaboratively and strategically with the Revenue Cycle team to develop and operationalize processes and procedures, with continuous process improvement activities - Establish and maintain effective working relationships with all stakeholders. Influence/negotiate with internal and external stakeholders to drive strategy execution - Contribute to the ongoing performance management, to include quality assurance, production and process improvement activities - Continually stays abreast of operational performance, identifies degradation in service levels and leads remediation of issues Qualifications: - 5+ years hospital revenue cycle experience - 1+ years management experience - Knowledge and understanding of transaction reconciliation and refund policy and procedures - Proficient with Microsoft office - Proven ability to organize by being proactive in prioritizing needs and effectively managing resources - Proven ability to organize by being proactive in prioritizing needs and effectively managing resources - Proven effective communication skills, leadership, and customer orientation. Able to work with both onshore and offshore partners - Able to travel up to 10% Benefits: - Benefits package available - 401k plan

The company needs a performance-driven Customer Success Manager to join our team. The primary focus of this role is customer acquisition and retention. You will build relationships that strengthen and support the health of our company. Other tasks include updating information using our CRM software and proactively collecting feedback to increase our team’s success. Duties and Responsibilities Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts Work with customers to ensure they are leveraging effectively and finding value in our services Become an expert and educate customers on the use and benefits of our products Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes Maintain a revenue base by managing account retention and renewal Drive upgrade revenue through increased product adoption and increased usage Customer Success Requirements and Qualifications Bachelor’s degree in a relevant field Experience in account management or in a similar customer-facing role Familiar with customer success metrics and key performance indicators (KPIs) Knowledgeable about our product specifications Communication skills

Job Overview: We are seeking a skilled and detail-oriented Sample Maker to join our team. As a Sample Maker, you will be responsible for creating high-quality garment samples using various sewing techniques and equipment. This is a crucial role in our production process, as the samples you create will be used for testing and evaluating new designs before they go into full production. Responsibilities: - Read and interpret design specifications to create accurate garment samples - Operate sewing machines and other equipment to sew and fabricate garments - Assemble garment components, such as sleeves, collars, and cuffs - Perform fitting adjustments and alterations as needed - Ensure that all samples meet quality standards and specifications - Collaborate with designers and pattern makers to troubleshoot issues and make improvements - Maintain a clean and organized work area Requirements: - Previous experience in a warehouse or manufacturing environment preferred - Proficiency in operating sewing machines and other garment construction equipment - Strong knowledge of garment construction techniques and sewing methods - Ability to accurately read and interpret design specifications, patterns, and templates - Attention to detail and ability to maintain high quality standards - Strong problem-solving skills and ability to troubleshoot issues with samples - Excellent time management skills to meet deadlines in a fast-paced environment Note: All positions at our company are paid positions, including internships. Job Type: Full-time Pay: $16.00 - $25.00 per hour Expected hours: 40 per week Benefits: On-the-job training Schedule: 8 hour shift Supplemental pay types: Overtime pay Work Location: In person

Description Position Overview: The Life Coach at Lee Goodwin Residence provides comprehensive case management, outreach, and counseling to the residents at our supportive housing facility for young adults aging out of foster care between the ages of 18-28 year olds. The Life Skills Coach will provide referrals to: education and career programs such as: HSE, Vocational Training, Employment, and Internships. As well as: Substance Abuse Treatment, and Mental Health Services. Salary: $48,000 to $52,000 (base salary commensurate with education, training and related work experience) Responsibilities: • Conduct a comprehensive intake assessment for all new residents and review the agency’s policies and procedures with them. Develop treatment plan for all residents. Monitor clients’ emotional, social and physical well-being, as well as their progress • Maintain concise and accurate resident files in Salesforce database • Monitor residents’ medication • Provide residents with necessary referrals, including emergencies such as hospitalization, detox, etc. Inform residents about on- site, agency and community resources that are available to them. • Participate in case conferences, staff meetings and training sessions and represent the agency at assigned meetings and conferences. • Input data in Salesforce data base daily for all of the residents. • Attend professional development trainings, supervision meetings, case conferences, and staff meetings. • Provide monthly statistical reports on time and accurately. • Work cooperatively with staff at all levels to ensure quality service provision and the development and improvement of team performance. • Assist residents in the planning, prioritizing and long-term goals and short-term goals. • Maintain and oversee documentation of case files for compliance with regulatory agency. Qualifications: •Master's Degree preferred, Bachelor’s Degree in Social Work, Psychology, Sociology, or Human Services or related field with two to five years experience. •Previous experience in the following areas: mental illness, substance abuse, housing, health, entitlements, workforce, and formerly incarcerated. •Qualified candidate must have a strong understanding of the developmental needs of young adults, sensitivity to ethnic and cultural diversity, and knowledge of and commitment to working from a strength-based perspective. •Applicant must have excellent written and verbal communication skills, as well as strong computer skills. •Bi-lingual (Spanish) a plus Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

In 2005, sushi chefs Nick Kim and Jimmy Lau met while working at Masa. Shuko was born in 2014, and it is where the combined vision of both chefs is executed daily, in the form of an omakase menu. That vision is one that veers away from the norm of high-end, sushi establishments — both in terms of the chefs' innovative use of ingredients and the hip atmosphere dictated in part by the popular music that pervades the dining room. Shuko brings exciting energy, innovative technique, and New York state produce to a traditional Japanese cuisine that has pervaded the city’s restaurant scene for some time and is now searching for well-rounded, talented Sommeliers to join our team! Our Omakase, tasting menu is priced at $270 per person Responsibilities Collaborate with the General Manager to elevate service standards and enhance the overall dining experience. Manage all aspects of the food and beverage program, focusing on organization, inventory, and quality. Enhance staff knowledge of wine tasting and service, fostering continuous improvement. Coordinate front-of-house actions to ensure seamless collaboration and exceed guest expectations. Lead by example to cultivate a positive, professional team environment based on trust and integrity. Provide coaching and guidance to service team members for ongoing development and engagement. Ensure adherence to restaurant policies and procedures while delivering a warm and welcoming guest experience. Follow and adhere to all standards set for by the Department of Health (DOH) and appropriate Federal/State Liquor Control Boards Requirements Minimum 3 years of fine dining experience as a Sommelier. Demonstrated leadership skills and a genuine passion for food, wine, and hospitality. Strong fundamental knowledge of old world wine regions, producers, and vintages. Sake & Champagne expertise is beneficial. Clear communication and organizational skills. Curiosity and eagerness to expand wine expertise and share knowledge with guests and staff.

Young Risers LLC Education Director Description: Young Risers LLC is seeking an Education Director who, under the supervision of the Executive Director, will plan and implement developmentally appropriate curriculum that supports our vision, mission and encourages the social, emotional, cognitive, and physical needs of our students, ages birth to 5 years, within the inspirational Reggio Approach. Qualifications: § Minimum Bachelors/ Master’s Degree preferred in early Childhood Education § NYS teaching certification and previous lead teacher experience. The ability and patience to prepare documents and make strong policies will bring about a significant and positive improvement in education quality. The ability to multitask; work on several projects simultaneously to meet the academic environment’s demands. First-class organizational skills; organizing and presenting reports, PowerPoint presentations, assessments, and more. Ability to use tact diplomacy in interactions with all relevant parties; because you will be dealing and interacting with people from different backgrounds and disciplines, the ability to be sensitive to other people’s opinions while trying to find common ground is essential to possess. Strong ethical conduct: you must maintain a high level of professionalism and integrity, honesty, and trustworthiness in the discharge of your duties, putting all personal, religious and political bias aside. Hours & Salary: § Monday thru Friday 8:30am – 6pm § Paid holidays and trainings, 5 PTO’s and 401K (after first year of hire) § Starting at $68,000 with minimum qualifications. Duties Responsibilities: · Develop a curriculum and program inspired by the Reggio Approach - Take part in professional, self and team building activities based on the ideals of the Reggio Approach. - Along with the Executive Director and teachers provide a safe and stimulating environment, ‘Third Teacher’, that provokes inquiry and wonder based on children’s intertest. - Plan with educators a developmentally appropriate emergent curriculum and engaging lessons that meet children’s interests, state requirements and parent expectations. · Oversee Staff - Assist with or conduct interviews of prospective staff members and train all staff. - Supervise monthly classroom schedules and routines in accordance with the vision and mission of Young Risers Childhood Program. - Create and attend monthly staff meetings and functions of the Early Childhood Program. - Give guidance and direction to all staff and volunteers. - Other activities and duties as needed that address the ongoing health and well-being of our staff and members. · Manage Facilities - Be responsible for the day-to-day operation of the program- must make sure that the facility is safe and well-stocked. That includes checking that safety equipment is available and working, removing hazards and ensuring the facility is always clean and orderly. - Be licensed in food protection, FDNY: S95 and F07 - Conduct fire drills and manage emergency procedures in accordance with the guidelines of the center. - Carry out the adopted recruitment and enrollment policies. - Keep student and staff attendance and tuition records. - Keep all records required by the NYCDOHMH/ OCFS and Aspire: Maintain accurate program documentation; including but not limited to incident/ accident/ behavior reports, sign-in/ sign-out, development/ growth forms; document eating and sleeping, parent surveys, etc. - Meet with all NYC representatives regarding inspection. - Review and help carry out fire, tornado, and disaster drills. - Be aware of and comply with all personnel policies and NYCDOHMH Article 47. · Create a Budget - Assist with the preparation of the annual budget in relation to school supplies, holiday celebrations and festivities, teacher appreciation and individual classroom needs. - Operate the school within the budget. · Market the Facility - Create a marketing plan within the school budget to promote awareness of the facility and its services. · Meet with Families and Teachers - Maintain an active system of parent-school relationships by keeping parents up to date on their child’s development and progress. - Discuss with parents’ ways in addressing any learning or behavioral issues. - Contact agencies and make referrals to help children with special needs. - Plan and fulfill parent involvement, parent-teacher conferences, holiday festivities and all celebrations.

Job Announcement MENA Program Director The International Legal Foundation (ILF) is hiring a program director to help advance the development of the ILF’s public defender programs in Tunisia and the West Bank. The ILF program director for the Middle East and North Africa (MENA) will lead the ILF’s long-term efforts in the region to build a culture of defense through practical skill-building and case-based mentoring, as well as project implementation aimed at strengthening the quality and effectiveness of defense services. This is a great opportunity for an experienced criminal defense lawyer to join a global team of experts who are fighting injustice and discrimination while transforming legal systems around the world. Driven by the belief that every person accused of a crime deserves to be represented by a well-trained lawyer, the ILF has established pioneering public defender programs in Afghanistan, Myanmar, Nepal, Tunisia and the West Bank of Palestine, and is providing technical assistance to legal aid providers in the Republic of Georgia and Indonesia, who are leading the fight for equal access to justice for poor and vulnerable accused. The ILF’s uniquely practical and effective approach focuses on incrementally developing the knowledge and skills of local lawyers through mentoring—not simply dropping in and providing one off trainings—empowering them to provide high-quality, client-centered, rights-based legal aid and challenge injustice. In addition to its ground-up work establishing effective public defender systems, the ILF also engages in high-level global advocacy, pushing countries, international institutions, and donors to prioritize legal aid as a fundamental human right. The ideal candidate will be a passionate, committed advocate with experience training and mentoring lawyers on how to use the law to increase access to justice and respect for the rule of law. They will also have familiarity with performance standards and guidelines for quality defense representation, with successful experience working in an international or inter-cultural setting. This position is intended to be based out of the ILF’s New York office in Midtown Manhattan, but both hybrid and completely remote opportunities are available. The salary range for this position is $75,000 to $90,000. The ILF considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The ILF offers comprehensive benefits including health insurance and a 403(b) retirement plan. Responsibilities: - Direct mentoring, both in person and remotely, of Tunisian and Palestinian legal aid lawyers on actual casework and training, as necessary, to improve litigation, trial and advocacy skills; - Develop understanding of local law and practice in countries where the ILF works and develop effective litigation strategies to advance the rights of the criminally accused by addressing entrenched rights violations and gaps between the law and actual practice; - Oversee the development and updating of the ILF’s practice manuals, training guides and sample motions in existing country programs and/or in new countries that will assist in the mentoring of local staff and identify key issues to be litigated under the specific laws of the country; - Work with ILF country office senior management on upholding quality legal aid performance standards, and assist in developing and overseeing the ILF’s monitoring and evaluation systems, including the case management systems used by the ILF’s country offices in an effort to ensure accountability and to track continuous improvement and impact; - Draft ILF Case Notes summarizing cases that cover legal issues being addressed in ILF’s program offices, and work with the ILF’s communications team on dissemination; - Manage the ILF’s International Fellows Program, which places volunteer lawyers from around the world in our country offices to provide intensive mentoring to local lawyers, including preparation of the Fellows and oversight on progress and challenges; - Work with the New York and country program teams on the introduction and implementation of projects, grants and activities that advance early access to counsel and high-quality, client-centered, rights-based and holistic legal aid services; - Communicate with donors and stakeholders and help guide growth, expansion and sustainability of the ILF’s public defender programs; - Manage the report writing and the development of publications that cover the program and further the ILF’s advocacy; - Bring innovation and creativity to interventions and initiatives that aim to build justice sector understanding of the right to counsel and their role in ensuring access to justice; - Work effectively with the ILF’s Executive Director and Senior Program Director, and program and communications staff as necessary and appropriate, in supporting the ILF’s mission; - Represent the ILF globally, including at conferences and other advocacy forums. Qualifications: - Law degree and at least 5 years of practical experience in criminal defense - Strong preference will be given to candidates with appellate and public defender experience - Strong and demonstrated commitment to the ILF’s mission - Experience or knowledge in international and inter-cultural exchange and learning, including in the MENA region - Practical lawyering skills training experience - Excellent interpersonal and written communication skills - Demonstrated ability to work independently as well as in teams - Ability to work within strict timelines and handle multiple tasks - Strong preference for Arabic and/or French fluency - Ability and willingness to travel to ILF country offices, at times for extended periods of time, or be based regionally, as needed to execute the ILF’s work No telephone inquiries please. Only candidates selected for an interview will be contacted. Antiracism, diversity, and equity are critical to our organizational values and to the ILF’s mission to secure equal access to justice for all. Our success is dependent upon providing the space, resources, and support that allow our global team to bring their full selves to work, and to thrive. The International Legal Foundation is an equal opportunity employer. We practice inclusive hiring and work to achieve and maintain diversity across races, genders, sexualities, abilities, and experiences. We strongly encourage candidates of all identities to apply. System-impacted people (i.e. people with past involvement in the criminal justice system, directly or through family) are also strongly encouraged to apply.

This is an extremely exciting time at 888 Foods with so many opportunities changes on the horizon. We're looking for a cook who embodies our vision of a dining experience and is ready to help write our new chapter with our Michelin-starred chef-led Fried Chicken venture. Prepping, assembling, and cooking all food products to 888 recipe guidelines and health code specifications Portion sauces as needed throughout the day Prepare menu items and ingredients for service; keep up with stock levels Fry chicken and burgers to the correct temperature; take temperatures of meat before serving Build sandwiches to 888 menu build guidelines Put away delivery orders and keep kitchen space clean and organized Communicate to on-shift supervisor about any low inventory prepped items Be a brand ambassador for 888 at all times Be reliable. Be able to work in a fast paced environment. Be able to work closely with a small team. Have strong communication skills. Be able to learn quickly, with a passion to grow and improve. Attention to details. Be a team player. Keen eye for detail Must be 18 years of age or older Must be able to communicate and understand the language(s) of the work location Must be able to read and execute recipes Basic knowledge of kitchen equipment and procedures, safety and sanitation regulations, and knowledge of food and food production Food Safety Card Required (can be procured with assistance from 888 team) Supervisory experience in a concession or food service establishment* Ability to anticipate service needs based on environmental and guest cues Commitment to quality service and food + beverage knowledge Requires Food Handler's License.

This is an extremely exciting time at 888 Foods with so many opportunities changes on the horizon. We're looking for a General Manager who embodies our vision of a dining experience and is ready to help write our new chapter with our Michelin-starred chef-led Fried Chicken venture. Requirements include: COOKING AS WELL MANAGING An enthusiasm for hospitality, extreme eye for detail, and a constant strive for guest satisfaction A positive attitude towards fellow employees, and the ability to work in a team environment Must be highly organized, efficient, creative, and be able to work precisely Desire to constantly learn more Flexible schedule (must be able to work weekends and holidays) Must be 18 years of age or older Must be able to communicate and understand the language(s) of the work location Must be able to read and execute recipes Basic knowledge of kitchen equipment and procedures, safety and sanitation regulations, and knowledge of food and food production Food Safety Card Required (can be procured with assistance from 888 team) Commitment to quality service and food + beverage knowledge Duties/Responsibilities include: Lead kitchen team, and oversee all staffing needs Maintain pace, standards, and quality of service Create a vigorous learning environment and guide professional development Work closely with ownership and other department heads to manage and meet financial goals Maintaining prime appearance and condition of the kitchen Manage employees including labor costs Manage all restaurant supply purchases Any and all additional duties as determined by ownership Active involvement in recruiting, interviewing, hiring, and training new staff. Contributing to employee training materials, and building resources for our staff to maintain and improve performance. Opening duties, including but not limited to: leading pre-shift meetings, liaising with the management to stay informed on menu changes and service notes Closing duties, including: recording staff tips and hours, writing service recap, checking staff closing duties and performing a final walkthrough of the kitchen and taking inventory Compensation will be determined based on level of experience. The physical demands for this position are seeing, hearing, speaking, reaching, frequently occasionally lifting 25 – 50 pounds, sitting, standing, for 4 to 8 hours, bending, squatting, and moving intermittently during working hours. Additional physical demands include operating heavy cooking equipment, being exposed to hot and cold elements, and working in small spaces. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. 888 Foods reserves the right to add or delete duties and responsibilities at the discretion of 888 Foods or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. 888 Foods is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), transgender status or gender dysphoria, pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, immigration status, unemployment status, familial status as that term is described under the New York State Human Rights Law, caregiver or partnership status as those terms are defined under the New York City Human Rights Law (if you are employed in New York City) or other protected status. To apply, please submit your resume and a brief statement expressing your interest in joining the 888 team. Requires Food Handler's License.

Established in 2011, That 1 Painter is the fastest growing painting company in the nation offering a wide range of 18 different service options. Our unwavering commitment to exceptional workmanship ensures the highest quality outcomes, creating not just stunning results but also great satisfaction. Our Brand Promise is to be The Best House Guest Ever. If you possess a passion for delivering unparalleled customer service and desire to be part of a company with a remarkable culture, we look forward to meeting you! A Door-to-Door Salesman at That 1 Painter will be responsible for putting estimates on our Sales Manager's calendar. The Door-to-Door Salesman is responsible for finding new customers, inspiring people to want painting done, and achieving an excellent reputation within the That 1 Painter territory among its customers. Overview: - Great Company and Culture! - Door to Door Canvassing - Part-Time Position - 10 Hours per week Responsibilities Include: - Door-to-Door Canvassing: Approach homeowners in assigned neighborhoods to discuss our painting services. Utilize persuasive communication skills to generate interest and schedule appointments. - Product and Service Knowledge: Develop a comprehensive understanding of our painting services, including the range of options available, pricing structures, and any promotional offers. Be able to confidently convey this information to potential customers. - Lead Generation: Actively seek out potential leads by identifying properties in need of painting services. Maintain accurate records of leads generated and appointments scheduled. - Appointment Setting: Schedule appointments for estimates with interested homeowners. Coordinate with our scheduling team to ensure that appointments are appropriately timed and entered into the calendar. - Customer Relationship Management: Build rapport with homeowners to establish trust and credibility. Address any questions or concerns they may have about our services in a professional and courteous manner. - Feedback and Reporting: Provide regular feedback to the management team regarding the effectiveness of canvassing strategies, customer responses, and any challenges encountered in the field. Assist in the development of strategies to improve lead generation and conversion rates. - Adherence to Company Policies: Adhere to all company policies and procedures, including ethical standards of conduct, safety protocols, and data protection regulations. Qualifications: - Excellent communication and interpersonal skills. - Strong persuasion and negotiation abilities. - Self-motivated and results-oriented. - Ability to work independently and as part of a team. - Reliable transportation and willingness to travel within designated areas.

Full job description About us La Trafila is a wholesale and retail fresh pasta business located in Gowanus, Brooklyn. Our goal is to provide customers with the highest quality & freshest pasta available. Our team has over 15 years of experience working in restaurants and mastering the art of pasta making in order to create a product made with skill, love & tradition. Job Summary We are seeking a highly organized and experienced Warehouse Manager to oversee our distribution operations. The Warehouse Manager will be responsible for managing the day-to-day activities of the warehouse, including inventory control, order fulfillment, and transportation planning. The ideal candidate will have a strong background in warehouse management systems and logistics, with the ability to effectively supervise a team. Duties - Oversee all aspects of warehouse operations, including receiving, storage, order fulfillment, and shipping - Develop and implement efficient warehouse processes and procedures to maximize productivity and minimize errors - Manage inventory levels and ensure accurate inventory counts - Coordinate with suppliers and vendors to ensure timely delivery of goods - Supervise logistics staff, providing guidance and training as needed. Responsible for hiring, scheduing and managing drivers. - Monitor performance metrics and implement strategies for continuous improvement - Ensure compliance with safety regulations and maintain a clean and organized work environment - Collaborate with other departments to optimize supply chain efficiency Experience - Proven experience in warehouse management, including knowledge of warehouse management systems (WMS) and transportation management systems (TMS) - Strong understanding of order fulfillment processes and logistics operations - Experience in supervising a team and managing employee performance - Knowledge of inventory control principles and practices - Familiarity with distribution center operations and best practices - Excellent problem-solving skills and ability to make sound decisions under pressure - Strong communication and interpersonal skills If you are a detail-oriented individual with a passion for logistics and warehouse management, we invite you to apply for the position of Warehouse Manager. We offer competitive compensation, benefits package, and opportunities for career advancement within our growing organization. Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team. Job Type: Full-time Pay: $55,000.00 - $60,000.00 per year Benefits: Paid time off Schedule: Day shift Monday to Friday No weekends Ability to Relocate: Brooklyn, NY 11215: Relocate before starting work (Required) Work Location: In person

As a Customer Service Representative, you will be the first point of contact for customers, providing them with assistance and resolving their inquiries or issues. You will interact with customers through various communication channels, such as phone calls, emails, live chats, or in-person interactions. Your role is to ensure a high level of customer satisfaction by addressing their needs effectively and efficiently. Responsibilities: · Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. · Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. · Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. · Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. · Responds to research and/or assists with priority inquiries and special projects as required by management. · Provides feedback to management regarding customer problems, questions, and needs. · Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. · Follows through on complaints until resolved or reports to management as needed. Maintains basic knowledge of quality work instructions and company policies. · Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. · Maintains all departmental productivity, quality, and timeliness standards. Assist with the training of new employees and cross training of co-workers. Other duties will be assigned. Benefits: • Medical, Dental & Vision Insurance, Life and Long-Term Disability Insurance. • Tuition Assistance • Comprehensive In-House Training Program • Employee Assistance Program • Paid Time Off • Sign-On Bonus Experience: · Work Experience: 1 year of claims processing or customer service experience OR bachelor’s degree in lieu of work experience. Preferred Work Experience: 3 years-of customer service or call center experience. Skills: · Basic computer operating skills. Standard office equipment. Knowledge of word processing, spreadsheet, and database software. Education: · High School Diploma or Equivalent or associate degree

Our company, is a comprehensive aviation service company based in Hainan, China. We provide a wide range of services, including General Sales Agent (GSA) and Ground Handling Agent (GHA) services for foreign airlines, aircraft buying, selling, and leasing services, aircraft materials buying, selling, and leasing services, as well as assistance with opening, operating, and settling Chinese routes. We leverage the advantages of Hainan Free Trade Port and offshore settlement policies to offer high- quality services to our customers. With its expertise, industry qualifications, and strategic partnerships, the company is well-equipped to meet the diverse needs of its clients and support their success in the Chinese aviation market. We’re currently in the process of establishing a branch in New York, USA. We are seeking a highly qualified Airlines Marketing Specialist to join our team. Candidate must be competent in both Chinese and English. In addition to outlining the job responsibilities, experience requirements, educational qualifications, and professional requirements, we will also address the legal requirements specific to this position in the United States. Job Responsibilities: - Develop and implement strategic marketing plans to promote the services of our - client airlines. - Conduct market research and analysis to identify target markets, customer - preferences, and industry trends. - Collaborate with internal teams and external partners to create compelling - marketing campaigns, including digital marketing, social media, advertising, and - promotions. - Manage and optimize digital marketing channels, such as websites, social media - platforms, email marketing, and search engine optimization (SEO). - Plan and coordinate participation in industry events, trade shows, and conferences - to enhance brand visibility and generate business leads. - Monitor and analyze marketing campaign performance, generate reports, and - recommend improvements for future initiatives. - Build and maintain strong relationships with airline clients, travel agencies, and - other industry stakeholders. - Stay updated on industry developments, competitor activities, and emerging - marketing trends. Experience Requirements: - Minimum of 3-5 years of experience in airline marketing or a related field, with a - strong understanding of the aviation industry. - Proven track record of developing and executing successful marketing campaigns - and strategies. - Knowledge of digital marketing techniques and platforms, including social media, - content marketing, email marketing, and analytics tools. - Experience in market research, competitive analysis, and customer segmentation. - Excellent communication and presentation skills to effectively convey marketing - messages to diverse audiences. - Strong project management skills with the ability to manage multiple campaigns - simultaneously. Educational Requirements: - Bachelor's degree in Marketing, Business Administration, or a related field is - preferred, but not mandatory. Professional Requirements: - Familiarity with airline industry marketing regulations and best practices. - Proficiency in marketing automation tools, CRM systems, and analytics platforms is - a plus. Legal Requirements for the United States: - Must be legally eligible to work in the United States. - Familiarity with U.S. advertising and marketing regulations, including those - governed by the Federal Trade Commission (FTC) and the Department of - Transportation (DOT). - If you meet the above requirements and possess extensive experience and - knowledge in airline marketing, please submit your resume and relevant documents. We will review applications and contact qualified candidates for further assessment. Thank you for your interest in our company, and we look forward to the opportunity of welcoming you to our New York branch! Please note: This job advertisement is for reference only, and specific details and requirements may be adjusted based on actual circumstances and legal requirements in the United States.

The Sales lead is passionate about Cannabis, provides product knowledge to our customers and explains the benefits of buying specific products. The Sales Lead delivers the Company’s retail promise to every customer visiting the Dispensary. Provides supervisor customer service and education guidance to registered patients and Designated Primary Caregiver (“DPC”). Take patients orders, record sales in the Inventory Control System (“ICS”), and handle cash, and debit card transactions. Maintain an organized environment and facility appearance. The Sales Lead or Cannabis Advisor Lead collaborates with the Assistant Manager, Dispensary Manager and leadership team to develop, document and implement practices, policies, and strategies that support a performance and results-driven culture. This role is a developmental opportunity in preparation for a management position. Duties/Responsibilities/Tasks Greets patients and DPC’s and escorts them from the waiting room to the secured sales dispensary. Provides orientation and tours for first-time clients. Follows the Company’s selling standards to meet the team and individual sales goals and metrics. Drives sales and customer experience by maintaining a tidy, safe, and well-merchandised store environment with all medical Cannabis and related products, except samples, secured and behind a counter. Models best-in-class service experience that consistently strives to exceed customers’ expectations. Make sales and prepares approved sales from the client. Calculates sales price and enters into the cash register. Collects the amount due from the client in cash or via a cashless debit transaction. Packages order, checking to ensure each product is appropriately labeled, including warning as required by law. Deliver sales from ICS agent for entry. Escort client waiting room to exit. Escort next client to secure sales area. Inspires customer confidence and creates loyalty to Company brand. Promotes a work environment that is positive, customer-service oriented, and compliant with established laws and regulations and Company policies and procedures. Is accountable for accurately utilizing the Company’s Point of Sale system. Communicates with the patient coordinator to maintain patient traffic flow and maximize sales and customer satisfaction. Responds to in-person patient requests, compliments, and resolves simple complaints, through e-mail, or by the phone requesting supervisor support as needed. Maintains organization of dispensary and through daily upkeep and light cleaning. Maintains quality and appearance of the product by removing shake and stems, while checking for mold, mildew, expiration or sell-by dates, or defective products, and keeping samples clean and in order. Maintains knowledge of all medical Cannabis, and related products and services offered, as well as applicable state and local laws and regulations and industry news. Educates patients and DPD’s on medicating options and methods, strain information, medicine effectiveness for specific ailments, and cultivation methods. Provides education materials and resources for patients and DPCs as needed. Records specific request, preferences, and notifications for patients and DPCs using the internal Electronic Verification System (“EVS”) and ICS and follow up as needed. Maintains awareness of patient input and suggested changes to improve service or product, invites clients to use the suggestion box in the waiting room. Discusses inventory levels with patient coordinator and Manager or Assistant Manager to maintain accurate online menus and update menus and checklist as needed. Coordinates supply orders with the dispensary manager as needed. Other responsibilities and duties assigned by the Manager or Assistant Manager. Job Requirements 2+ years of retail or customer service experience required. High School Diploma or GED preferred. Knowledge of recreational Cannabis policy and law is preferred but not required. Must be able to ensure accurate data-entry and record keeping. Ability to work in a fast-paced, changing, and challenging environment is required. Proficiency in Windows-based and other software and Internet navigation is required. Point of Sale software and cash handling experience is preferred. Additional Requirements: Must be at least 21 years of age. Physical and Mental Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 20 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position. Working Environment: Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position. EEO Statement: We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities. Job Type: Full-time Pay: $21.00 per hour Shift: 10 hour shift 12 hour shift 8 hour shift Day shift Weekly day range: Monday to Friday Weekends as needed