Technical Analyst II
4 days ago
Atlanta
Immediate need for a talented Technical Analyst II . this is 06+ Months contract and is located in Atlanta, GA (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 26-07848 Pay Range : $45- $49/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision). Key Responsibilities: • Production Monitoring & Incident Response:, • Perform daily, hourly, and two hourly health checks across production systems, pipelines, scheduled jobs, and integrations, • Proactively identify and resolve stuck records, failed jobs, transmission errors, and processing delays, • Execute manual remediation such as re pushing records, retransmitting inspections, resetting statuses, and triggering retries, • Triage system alerts and automated emails, distinguishing actionable incidents from non-impacting noise, • Data Integrity & Workflow Reliability:, • Ensure inspection, verification, and listing data progresses correctly through capture, validation, grading, delivery, and customer visibility stages, • Investigate and resolve VIN validation errors, decoding failures, location mismatches, duplicate records, and malformed payloads, • Validate consistency of records across databases, admin tools, customer portals, and downstream delivery systems, • Maintain accuracy of reference tables, override configurations, damage codes, inspection templates, and verification rules, • Integrations, Deliveries & External Systems:, • Monitor and validate ETL pipelines, polling queues, batch jobs, and direct system integrations, • Ensure successful delivery of inspection and verification outputs to OEMs, lenders, auctions, and external partners, • Troubleshoot failures involving SFTP/FTP, AWS S3, ADS, batch files, status files, and customer specific endpoints, • Investigate missing, delayed, or duplicate deliveries and coordinate retransmission or escalation as needed, • Customer, Partner & Internal Support:, • Serve as an escalation point for customer, quality, inspector, dispatch, and auction related issues, • Respond to and manage production support tickets, documenting findings, remediation steps, and outcomes, • Coordinate with Engineering, Product, DevOps, and external partners on defects, enhancements, and systemic issues, • Support onboarding and operational setup for new customers, locations, integrations, and workflows, • Access Management & Operational Controls:, • Provision and deprovision user access across supported platforms in response to HR and business requests, • Perform periodic access validation and support compliance driven access reviews, • Enforce operational guardrails around inspection deletions, overrides, and exception handling in coordination with Product Owners, • Compliance, Audit & Documentation:, • Execute and document SOC2 required operational checks, including delivery validation, mail confirmation, and transmission evidence, • Maintain accurate operational documentation, reference sheets, flow diagrams, and troubleshooting guides, • Archive deprecated documentation and ensure current procedures reflect production reality, • Owns day to day production health across multiple mission critical platforms, • Acts as a technical authority for complex production issues and systemic failures, • Reduces customer impact through early detection, rapid remediation, and root cause analysis, • Ensures compliance, audit readiness, and operational consistency across systems, • Works independently with minimal supervision, • Handles cross system incidents and ambiguous production issues, • Collaborates with the team to drive efficiency, • Mentors’ junior analysts and helps standardize operational practices, • Identifies recurring issues and partners with Engineering to drive long term fixes Key Requirements and Technology Experience: • Bachelor’s degree (IT preferred and science in general) is mandatory for this role, • Proficient using ITSM platforms for ticketing, specifically Service NOW., • Proficient with SQL and using DB IDEs. Our client is a leading Automotive industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. 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