Customer Service Representative - State Farm Agent Team Member
hace 17 días
Syracuse
Job DescriptionAre you outgoing, customer-focused, and comfortable working with the public? Do you enjoy helping people, staying organized, and being part of a team? If so, this could be a great opportunity to begin or grow your career in the insurance industry. State Farm agents are independent contractors who market State Farm Insurance and financial services products. ROLE DESCRIPTION: As a Customer Service Representative, you will help create the kind of exceptional customer experiences that support the growth of a successful insurance agency. This is a part-time, unlicensed position working approximately 0–20 hours per week, based on business needs and a flexible, mutually agreed-upon schedule. The ideal candidate is dependable, organized, detail-oriented, comfortable communicating with customers, and eager to learn. This position is designed for someone who has a desire to learn, grow, advance, and work toward becoming a licensed insurance professional. The selected candidate should be willing to obtain both a New York State Property & Casualty Insurance License and a Life, Accident & Health Insurance License as part of their professional development and future advancement within the agency. Learn more about obtaining your insurance licenses and preparing for potential future opportunities: https://www.facebook.com/share/p/183TXNzx8U/ RESPONSIBILITIES: • Greet and assist customers in person, by phone, text, and email., • Answer general customer inquiries and route insurance-related questions to the appropriate licensed team member when required., • Assist with appointment scheduling and follow-up., • Maintain accurate customer records and documentation., • Help gather information needed for quotes, policy reviews, and service requests., • Support prospective and existing customer outreach within the limits of an unlicensed position., • Assist with lead follow-up and appointment setting., • Provide excellent customer service and help create a positive, welcoming office experience., • Support agency marketing, community events, customer appreciation activities, and business-development projects., • Assist with administrative tasks, special projects, and day-to-day agency operations., • Learn insurance products, terminology, systems, and agency processes., • Work toward obtaining Property & Casualty and Life, Accident & Health insurance licenses. QUALIFICATIONS: • Dedicated to providing excellent customer service., • Strong communication and interpersonal skills., • Friendly, professional, dependable, and comfortable working with the public., • Detail-oriented with strong organizational and multitasking abilities., • Comfortable learning new technology, systems, and processes., • Previous customer service, administrative, receptionist, retail, or office experience preferred., • Willingness and desire to learn about the insurance industry., • Desire to grow professionally and take on additional responsibilities over time., • Interest in obtaining Property & Casualty and Life, Accident & Health insurance licenses. SCHEDULE: • Part-time., • Approximately 0–20 hours per week., • Flexible schedule based on a mutually agreed-upon arrangement., • Additional hours may occasionally be available depending on agency needs, projects, and community events. This role is a great fit for someone looking to gain experience, develop new skills, and build toward a longer-term career in the insurance industry.