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Job DescriptionCareer Renew is recruiting for one of its clients a Strategic Account Manager - Crypto - this is a fully remote position for US based candidates. Join a stellar team of leaders and experts in blockchain technology, cryptography, infrastructure, and security to build the backbone of blockchain wallet infrastructure for the next financial era. We are seeking a Strategic Account Manager to own post-close success across North & South America. Reporting to the Head of Americas, you’ll manage and grow accounts with institutions, fintechs, and crypto-native firms, acting as a trusted partner to help them scale their use of our wallet infrastructure. This role is both commercial and technical. You’ll guide clients through onboarding, adoption, and renewal while navigating complex environments that combine APIs, cloud deployments, legacy systems and regulatory requirements. Your goal: ensure retention, deepen engagement, and drive upsells through world-class relationship management and solution-oriented execution. Preferred experience Responsibilities * Serve as the primary point of contact for a portfolio of active accounts in the Americas. * Lead post-close success: onboarding, enablement, business reviews, and support. * Build trusted relations with stakeholders across product, compliance, and leadership. * Identify and execute upsell and expansion opportunities to grow account revenue. * Lead contract renewals and commercial negotiations to secure long-term alignment. * Develop tailored success plans and adoption strategies for each account. * Act as the internal voice of the customer, partnering with product to align priorities. * Represent Dfns at conferences, workshops, and customer meetings. Requirements * 6+ years in account management, customer success, or post-sales in enterprise SaaS. * Proven success growing large accounts via upsell, cross-sell, relationship development. * Comfortable managing technical products and customer workflows in regulated settings. * Organized, proactive, highly communicative, and able to juggle multiple accounts. * Experienced in contract negotiation, renewals, and driving net revenue retention. * Excellent communicator with strong written, verbal, and presentation skills. * Fluent in Spanish/Portuguese is a plus, supporting clients across the Americas. * Experience with banks, payment services, or digital asset infra providers is a plus too. Compensation & Package * Title: Strategic Account Manager * Salary: $80,000-140,000 per year (full-time). * Bonus: Performance-based, year-end bonus. * Equity: 50-150 stock options vested over 4 years. * Benefits: Healthcare, 401K, and travel expenses. * Location: United States (remote-first, office optional). * Equipment: MacBook Pro + essentials.

Job DescriptionSeer Interactive is a digital marketing consultancy that harnesses compassion, data, technology, and AI to make a mark on our communities—our coworkers, our clients, our industry, and our neighbors. We relentlessly pursue (and share) the truth, bringing together millions of data points from quantitative and qualitative sources, enhanced by responsible, human-centered AI. Our purpose is to unlock potential across these communities, envisioning a world where doing the right thing is intuitive and informed. At Seer, we see AI as a catalyst for innovation, collaboration, and creativity. Regardless of your division or discipline, leveraging AI is a core part of how we deliver smarter, faster, and more strategic outcomes for our clients. Our AI Council drives company-wide integration by focusing on education, purposeful implementation, and continuous learning — ensuring that AI is embedded in how we think, operate, and grow. If you’re ready to uplift others, challenge your ego, commit to the truth, and be better than yesterday—keep reading. Seer is a remote-first agency and a Certified B-Corp, with team members across the country. If an office environment is more your style, this position can also sit in our HQ office in Philadelphia. We can only consider candidates based in the US who can work continental US-based hours. What about you? You're a natural-born consultant who loves solving problems at scale and making recommendations that are rooted in data-- Big Data. What's better than bringing together millions of data points from disparate data sets to identify empathy-fueled opportunities for your clients? Communicating them in a way that gets clients excited, on-board, and eager to work together. You take your client's success personally. Treating their bottom line with heart and protecting each dollar as if it were your own-- and your clients love you for it! (We do too!!)Here are some highlights of what you'll be doing... • Craft and drive Paid Media strategy through an integrated approach to Search. Leveraging your expertise across a variety of paid channels (Paid Search, Paid Social, Display, Programmatic, and more!) and collaborating closely with SEO to help grow your clients' bottom line, • You’ll consult with our clients, learning their needs and overall business objectives and leveraging the data to grow their business via measurable recommendations and results. You’ll build strong, lasting relationships with your clients using Seer's values as your compass. You treat each touchpoint as an opportunity to build depth and trust in your relationship, • Work closely with Team Leads to foster collaboration between all members of the account team, while serving as a mentor and motivator to the Associates on your accounts. You’ll help your team provide the highest level of service and advanced problem solving to our clients on a day-to-day basis, • Oversee day-to-day campaign strategy & management, acting as a champion for big data and making recommendations at scale. You'll ensure analyses and client recommendations are, at the very least, rooted in both paid and organic data-- supporting keyword research, ad copy creation, landing page recommendations, and performance analysis along the way, • Prepare and lead presentations for your clients that demonstrate your impact and value on their bottom line. You're the tried-and-true business partner that client's dream of; positioning yourself as an extension of their team, and treating their wins/losses as your own, • You understand that AI has a critical role to play in how we service clients, so you’ll leverage new tools to drive efficiencies in not only your own workflows, but test and share learnings for the benefit of the greater teamThe skills you'll bring to the table..., • You've managed Paid Social campaigns across a wide range of engines (Facebook, Twitter, LinkedIn, Instagram, and Pinterest) plus have experience with management platforms (Sprout, Sprinklr, Marin, and/or Kenshoo social.), • You know the world of Search changes fast and it excites you! You're all over the latest emerging trends, tools, technologies, and data sets. You see the future of Machine Learning and AI in Search. You bring fresh ideas to the table and fearlessly run alongside industry changes. You're quick to kick up a new opportunity and run with it, making data-driven, actionable recommendations to drive value for your clients, • You drive integrated strategies, leveraging AI where appropriate to drive efficiencies, measuring the effectiveness (traffic, conversions, revenue) and always backing up your decisions with data, • Your skills stretch beyond Paid Media -- you're savvy with Excel, Google Suite, Data Visualization tools and you have an A+ in “Data Literacy”. Most importantly, you know when there's an opportunity at your fingertips and are quick to loop-in the resident Data Analyst & Engineer to make it a reality, • You thrive on a challenge-- rolling up your sleeves to take risks with innovation and testing; you’ve got hands-on experience running campaigns and it’s made you the SME you are today, • Even though this role is Paid Social focused, you feel comfortable with cross channel management; specifically in Paid Search, • Paid Social may be your thing, but you know it takes a data-driven, holistic approach to drive success for your clients. You're all about channel integration and leveraging data from SEO, Paid Search and Analytics to build smarter Paid Social strategies. You may not have all the answers, but you know where to go and who to ask, • Your passion for Paid Social stretches beyond reading industry blogs, articles, and case studies. You use your knowledge to elevate your clients, colleagues and industry peers-- through 1:1s, Lunch 'n Learns, webinars, blogs, case studies, and speaking engagements. Facebook Blueprint certified too? Awesome!Success in the first 90 days looks like..., • By Day 30, you will have completed division training and begun to support clients, • By Day 60, you will have supported at least 2 impactful client initiatives, • By Day 90, you will be up and running at full capacity, supporting a full book of business independently Compensation & Benefits, • $80,000-$100,000/annually. Your final offered compensation will be determined by your skills and experience, • Evaluation of comp at least once a year #LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description About This Role: Bainbridge Health is seeking an Account Manager to join our high-performing Revenue Team. As an Account Manager, you will be responsible for growing and retaining our customer base, along with building trusting relationships with key stakeholders ranging from the C-suite to the end-user level. Your success will be measured by your ability to meet our (1) Gross Account Retention (>90%) and (2) Net Dollar Based Retention (>103%) goals. Primary Responsibilities: • Conduct Quarterly Business Reviews and Annual Account Reviews with accounts, • Lead quarterly and annual business reviews with customers, including coordinating specific deliverables with our Clinical Solutions team and ensuring we are executing toward our customer’s strategic goals, • Continuously measure customer impact and key performance indicators for each account you own; be able to articulate value delivery and ROI effectively to each account, • Develop a robust People Map and establish “Connective Tissue” with all accounts, • Consistently and autonomously build relationship capital with the key stakeholders at each account you own, • Identify, generate and manage upsell opportunities to meet Net Dollar Based Retention Goals (>103%), • You take initiative and can act autonomously to build meaningful relationships with multiple stakeholders at your key accounts—going above and beyond routine quarterly business review, • You are energetic and outgoing with a genuine desire to build meaningful relationships with the customers you serve; you have a knack for making people feel comfortable, • You are a “dot connector” and have proven experience identifying opportunities and bringing them to fruition, • You are reliable, attentive to detail, and able to juggle multiple tasks across multiple accounts, • 5+ years experience selling to and managing enterprise-level customers and accounts, • Experience working in pharmaceutical, medical, or healthcare technology industries, • Experience with Hubspot, Salesforce, or other CRM tools for customer management, • Excellent verbal and written communication skills, • High level of initiative, creative thinking, and problem-solving skills, • Independent thinker with the ability to find the tools and resources to be successful, • Competitive compensation, including our stock option plan which enables everyone on the team to share in the growth we create together, • Comprehensive health plan where we offer top-tier medical, dental, and vision for employees and their families, • Flexible vacation, including 20 vacation days and 9 company holidays, • Perpetual "Summer" Fridays where every week, all year we have half-day Fridays, • Top tier 401(K) plan (company matched up to 4%) administered through Guideline, including leading index funds from Vanguard and the lowest expense ratios in the industry Powered by JazzHR TfGkWNMag4

Job DescriptionWe are looking for an experienced Account Supervisor to work with our clients to deliver the P10 experience. As a part of the team, you will play a pivotal role in building and maintaining strong client relationships, driving client success and account growth, and ensuring the successful execution of marketing campaigns and tactical pull through. You will be the conduit between our clients, our agency partners, and the delivery team, collaborating closely with project management and your core internal team to ensure client satisfaction. You have a deep understanding of pharmaceutical marketing, digital tactics, exceptional organizational skills, and a relentless commitment to client satisfaction. You will report to a Senior Director, Client Services. This role is open to fully remote candidates in the United States located in NY, NJ, MA or PA. Travel will be required as needed.Responsibilities • Relationship Management:, • Build and cultivate strong, long-lasting client relationships., • Serve as the primary point of contact for clients, understanding their needs, objectives, and ever-changing challenges., • Proactively work to identify areas of opportunity to add value to your accounts., • Work seamlessly with inter-agency partners to drive collective success for our clients., • Oversee and drive outcomes of our social media programs, • Understand the client’s business, disease area(s), and brand/product strategy., • Work collaboratively with clients and the P10 internal team to develop and execute unique and powerful strategic marketing plans for your brands., • Work with the Chief Financial Officer and leadership to manage account budgets, forecasts, and financial performance., • Identify opportunities for revenue growth and cost optimization while maintaining profitability., • Bachelor's degree in Communications, Marketing, Business or other related field., • 4-8 years of experience in pharmaceutical advertising managing the development of HCP and/or DTC promotional campaigns, • Experience managing social media programs, including paid and organic is required, • Understanding of social listening tools and data outputs. Proven track record of building and managing client relationships, continuously delivering successful marketing solutions and achieving revenue growth., • Strong understanding of medical, legal and regulatory compliance and MLR submission and approval process in the United States and/or Canada., • Excellent communication, negotiation, and presentation abilities.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET \uD83E\uDD13 • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos \uD83D\uDE0D, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits \uD83E\uDD13, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description About The Role We are looking for a Territory Account Manager motivated to drive new customer growth and build relationships with a portfolio of existing global pharma and biotech customers to help further drive expansion and revenue growth. What You’ll Own • Sales & Revenue Generation, • Developing and implementing a territory sales plan associated with company’s sales targets, • Maintaining a consistent pipeline of prospects through networking, referrals, industry research, etc., • Partnering with Pre-Sales Product Specialists to provide informative product demonstrations tailored to specific prospect needs and workflows within CMC and related areas., • Collaborate closely with the Marketing team to discover and originate new opportunities, and create engaging marketing materials that spark meaningful pipeline conversations and boost territory growth, • Developing detailed and persuasive responses to Requests for Proposals (RFPs) and Requests for Information (RFIs), highlighting our business value, solution strengths, and differentiation., • Collaborating with Product Specialists to understand prospect requirements and design optimal solution architectures that align with their scientific workflows., • Growing the overall business and presence at named accounts, originating new engagements across pharmaceutical development and commercial manufacturing, • Solution Expertise:, • Maintaining an understanding of our platform's features, functionality, and technical architecture., • Possessing and/or developing an understanding of and subsequently maintaining expertise in pharmaceutical and biotechnology development and manufacturing workflows; particularly CMC and related software solutions (e.g., LIMS, ELN, MES, RIM, ERP)., • Staying current on industry trends, emerging technologies, and the competitive landscape within the pharma/biotech SaaS space., • Articulating the value proposition of our platform in the context of customer-specific scientific and business challenges., • Content and Tool Development:, • Contributing to the development of technical sales collateral, including demo scripts, presentations, FAQs, and technical documentation., • Identifying opportunities to create reusable solutions, templates, and best practices for common customer use cases., • Providing feedback to the Product and Engineering teams based on customer interactions and market insights., • Customer Engagement and Relationship Building, • Building and maintaining strong relationships with key stakeholders within the client organizations, in particular business (PD, MSAT, tech ops), digital/IT and data leadership, and practitioners in pharmaceutical development, tech transfer, and manufacturing,, • Serving as the primary point of contact for clients, advocating for their needs and interests within the company., • Developing account plans to identify opportunities for upselling or cross-selling additional licenses, products, or services and maximizing client lifetime value., • Managing contract renewals and ensuring that clients continue to derive value from the company's offerings., • Partnering with Customer Success to address client concerns or escalations in a timely and effective manner and collaborating with internal teams to find solutions., • Travel and Industry Participation:, • Traveling to customer sites as needed for meetings, demonstrations, and technical workshops (30% of time)., • Strong network of executive leaders within the CMC, research, development, and manufacturing organizations of the Top 100 global pharma and biotech companies, • A minimum of 5 years relevant domain experience in pharmaceutical / biotech CMC, process development, and commercial manufacturing, • A minimum of 7 years management consulting experience within relevant domains above and/or leading technology transformations in the pharmaceutical industry, • Proven experience originating a large, steady sales pipeline through lead generation and/or network-driven sales, • Experience leading successful RFI/RFP responses, coordinating cross-functionally to respond to inquiries spanning user requirements, commercial offer, professional services and beyond, • Experience implementing CMC or CMC-adjacent technology solutions in the pharmaceutical industry, • Strong executive communication skills and executive presence, • Creative thinking and problem-solving aptitude, • Degree in a scientific or engineering discipline, • Our people-first focus: Every company decision is made with you in mind. From our unlimited PTO to flexible work hours, we do our best to prioritize our people by empowering them to work (and live!) in the way that best suits their needs., • Culture of teaching and learning: Growth is the bedrock of success, so we strive for it at every opportunity., • Competitive compensation package: Keeping great talent means knowing someone’s value, and paying them for it. Our salaries, equity offerings, and bonuses reflect the A-players we hire., • Health Insurance, Disability, Insurance, and Mental Health Services: You can’t bring your best self to work if you’re not feeling well. Our wellness offerings will help you get back in the saddle in no time!, • Hybrid Office Model: As a virtual company with teammates located around the world, you will have the option to work from home and/or to go into an office (if you are in one of our brick and mortar cities – Austin, Boston, and Dublin)., • Stipends: We offer our full-timers various stipends to promote professional growth and allow for success in one’s role. Making you better makes us better!

Job DescriptionAbout Us: We believe everyone deserves a chance to improve their financial future. We're dedicated to building simple and inclusive financial products that help our members create healthy habits and achieve economic stability. The Perpay team is a motivated group of creative problem solvers who love getting things done and making an impact. Located in Center City, Philadelphia, our one-of-a-kind space promotes a collaborative work environment, unites our team, and feels like a home away from home. As a certified B Corp, Perpay is committed to building a mission-driven culture that balances purpose and performance - Learn more. Some things we're excited about: • $500 million in spending power used by our members, • Increasing members' credit by 32 points (on average) within the first 3 months, • Perpay Marketplace: Combines interest-free payments and modern e-commerce to reduce cost of ownership and promote healthy repayment behavior., • Perpay+: Leverages Marketplace repayment history to help members monitor and build credit with all 3 credit bureaus., • Perpay Credit Card: Expands access to the flexibility and benefits of a World Mastercard by removing common barriers like high security deposits and low approval odds. About the Role: As an intern at Perpay, your main responsibility is to learn. We understand the value of mentorship and offer students an opportunity to gain real work experience before graduation. In the 10-12 weeks we'll be together, you will have the opportunity to work alongside our merchandising team on exciting projects that will have a direct impact on our customers. The Perpay Merchandising team has two main areas of focus: • Demand/Sales Generation - driven through consistent product assortment refinement, building consumer engagement through monthly new SKU adds, and strategic product placement, • Product Margin Management - supported by cost negotiations and establishing retail pricing strategies that offer our customers the best total value while maintaining overall profitability targets We are responsible for owning the vendor relationships and ensuring all categories are well assorted, appropriately priced, and strategically promoted throughout the year to support the achievement of our sales plan. In this role, you will have the opportunity to experience assortment management, vendor communications, and cross-functional relationship building. In addition to working on projects of real impact, you will have the ability to meet with various business owners to drive personal and professional development and expand your network. All while developing the skills to succeed in a fast-paced tech start-up environment and experiencing and contributing to our unique culture. Our greatest strength is our people and we'd love for you to be one of them! What You'll Bring: • Currently enrolled in or will receive a Bachelor's/ Master's with an expected graduation date between winter 2026 – summer 2027, • Excellent research and writing skills, • Strong communication abilities, • Good time management, • Critical thinking skills, • Enrolled in a Master's Degree or advanced technical degree, • Hourly compensation, • Espresso bar, full kitchen, weekly catered lunches, snacks, beverages, & everyday lunch essentials, • One of a kind office with comfortable work/lounge spaces and pleasant riverfront setting, • Competitive salary + company equity, • 401k with company match, • Medical / Dental / Vision insurance, • Flexible Spending Account (FSA), • Team member discounts, • Relocation assistance, • Pre-tax commuter benefit, • Student loan repayment match, • Gym subsidy with City Fitness, • Cell phone plan, • Paid parental leave, • Unlimited PTO Additional Perks: • Opportunity to gain experience at one of the fastest-growing financial startups in the country, • Work on both e-commerce & fintech customer-facing products, • Collaborate cross-functionally with product, design, marketing, operations, data teams, and more This is not a remote opportunity; it is 100% onsite (#LI-Onsite) (#LI-TH1) (#LI-AK1) Perpay is proud to be an equal opportunity employer. We value diversity in all its forms and are committed to creating an inclusive environment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, sex (including pregnancy), marital status, political affiliation, age, veteran status, disability status or other non-merit factor. Please contact us at to request accommodation.

Job Description Position Summary: The PECO Associate Account Manager establishes relationships with customers to develop pallet pooling solutions and ensures that all necessary physical and administrative controls are in place. The Associate Account Manager works with all levels of the customer’s organization, including education of warehouse personnel on proper use of PECO systems, timely and accurate reporting of pallet movement, and effective asset management behaviors. The Associate Account Manager is to build and strengthen all relationships within the respective region and is accountable for maintaining asset control. Key Responsibilities: • Be the primary point of contact and build long-term relationships with customers, • Assist customers through email, phone, online presentations, screen-share and in person meetings, • Develop a trusted advisor relationship with key accounts, • Ensure the timely and successful delivery of our solutions according to customer needs and objectives, • Manage, support and carry out activities to improve PECO asset management, • Work with peers and customers to ensure adherence to PECO operating guidelines to avoid mishandling (reuse/misuse) of pallets, • Support tracking and communicating progress of monthly/quarterly initiatives and metrics to internal and external stakeholders, • Update job knowledge by participating in development, training and mentorship opportunities, • Responsible for keeping current customers satisfied and delivering exceptional service on a day-to-day basis, • Monitor and develop knowledge of network flows within assigned accounts to identify gaps and areas of improvement, • Support Sales team to onboard and integrate new clients and developing existing client relationships, • Support the customer and internal teams in collaboration across departments to escalate and resolve operational challenges and breaches in commercial terms, • Use MS Office programs (including Outlook, Excel, Access, and other business applications) to perform daily job functions and investigate customer concerns., • Develop working knowledge of PECO’s internal systems, including RED<>LINK®., • Perform other duties as needed. Qualifications: • Education: Bachelor’s degree in business or related field, or equivalent job experience., • Desired 2 years supply chain experience, entry level position, • Computer knowledge including MS office (Outlook, Excel, Word, Power Point.) Travel: • Up to 75%

Job DescriptionCompany Description Founded in 1946 in Philadelphia, we are one of the oldest continuously operating commercial office furniture dealerships in the Philadelphia region. 2019 brought an exciting new chapter in our history with our expansion into the Maryland and Washington, DC market. Our clients can rely on our depth of knowledge, our ability to find the right solution for each project, and our support and partnership with our clients at each step in the process. From sales and design to delivery and setup, our people are our greatest asset. When we say we’re going to do something, we do it. Job Description Job Summary The Vice President of Sales will provide leadership to execute sales strategy and drive market position, reputation, profitability, and growth. Guide and optimize sales team engagement and operations, with a focus on mutual accountability and respect and compliance and operational efficiency necessary to progress market goals. Play a pivotal role in fostering exceptional client experiences, generating sales, and strengthening a positive brand reputation in the market. Lead the market and sales team forward in alignment with the organization mission and Core Values, cultivating a community-driven culture and valuable employee experience. • Market Position and Growth. Maintain pulse on market competition to differentiate and elevate brand when go-to-market. Cultivate high trust relationships with partners and influential stakeholders to help build client pipeline. Co-develop data-driven strategies and initiatives to position sales team and market for success. Collaborate on targeted business development/marketing efforts to tap in new ventures and/or unmet/emerging needs. Leverage alliances, cross-market expertise, and success to introduce and expand offerings within and across verticals. Collaborate with cross-market sales leaders to proactively share proven practices, identify viable opportunities, and strengthen alliances within and across markets. Champion change initiatives and programs aimed to strategically drive client satisfaction and loyalty., • Strategy Execution. Establish accurate annual sales plans across sales team to optimize market profitability and growth according to strategy. Maintain ongoing oversight on market sales to forecast, proactively advising sales team and escalating as appropriate. Engage in high-profile, high-volume pitches and accounts to influence, negotiate, and generate wins across market. Champion change management initiatives and innovation to strategically advance organization and market strategy. Partner with manufacturing/vendor partners to maintain and/or target discount programs that accelerate progress to plan. Maintain sales team accountability for forecast accuracy and contributions to monthly, quarterly, and annual sales targets, margin, and new business goals. Engage with cross-market sales leaders and members to leverage expertise, successes, and relationships to further plan. Guide sales team on business opportunities in ways that optimize market's profitability and success. Partner with cross-functional leaders proactively to streamline project workflow, build mutual respect, and cultivate quality outcomes throughout client and project portfolio., • Brand and Market Reputation. Promote relationships and connections within and across market influences, civic, business, and industry organization. Participate in high-profile events that showcase client solutions, awards, and alliances, positioning organization as market and industry leader - inclusive of receptions, fundraisers, public speaking, and panel engagement, conferences, and exhibitions. Capture, celebrate and promote client testimonials and examples of exceptional client experiences. Model and reinforce the organization's core values to the highest, representing its brand and differentiation in the industry. Engage with partners to elevate brand and strengthen alliances across A&D, commercial real estate, and vertical product lines., • Sales Team Leadership. Promote and maintain accountability for core process and proven practices that foster operational efficiencies and consistency within and across markets. Oversee and evaluate daily, weekly, and monthly activities of sales team to ensure appropriate allocation of relevant tools, resources, and support. Maintain pulse on sales team compliance with local, state and federal laws and regulations relevant to clients and work. Foster sense of community and mutual accountability for values-driven culture within sales community and across project and vertical teams. Implement performance management and succession planning activities and decisions that fuel wellbeing and engagement, accurately recognizing and differentiating performance, while building talent pipeline. Engage and grow capabilities across the sales team through strategic work, coaching/mentoring, and development., • Client Relationship and Experience. Collect, analyze and respond to client feedback across projects to cultivate exceptional client experience across market. Encourage sales team to maintain client-centric approach to all client interactions, maintaining high-touch service in line with client expectations and preferences for communication and engagement. Serve as escalation point to respond to all client inquiries and issues with a sense of urgency and timely resolution. Leverage vendors and partner relationships across the market, influencing and negotiating programs and terms to improve client experience and outcomes (e.g., product pricing, delivery, quality, and issue resolution).Qualifications Required: • High school diploma or equivalent., • 10+ years' experience in sales, and/or account management role., • Experience in contract furniture dealership or related industry., • Strong network across market and region of interest., • Skilled at leading and collaborating within sales and across project teams., • Aptitude in leadership and negotiations., • Ability to handle multiple accounts and projects concurrently., • Proven track record in project, client, and relationship management., • Ability to think strategically through the sales process., • Conscientious and flexible, with a strong work ethic and problem-solving orientation., • Exceptional interpersonal and communication skills, including writing, speaking, and active listening across various medium, situations, and problem-solving skills., • Bachelor's or associate's degree in marketing, Business Design, Entrepreneurship, Communications, or Arts related., • Ability to deliver effective presentations in front of varying audiences (sizes and representations)., • Track record of over-achieving sales quotas., • Strong network within interior design and/or commercial real estate community., • Track record of building and leading teams around mission, brand, and culture., • Experience with CRM software, business application software (i.e., inventory management and order processing) and spread sheet development and analytics. Additional Information • Base Salary: $225,000 - 250,000 + Bonus year, • Full company benefits package

Job DescriptionAre you passionate about driving success in the automotive industry through innovation and diversity? Lendbuzz is seeking a talented Dealership Account Manager to join our dynamic field sales team in Philadelphia, PA. This role is ideal for an auto finance expert eager to boost market share and forge strong relationships with dealership partners.Key Responsibilities • Prospecting and Business Development: Identify and engage potential dealership partners to expand our network and increase market share in the automotive finance sector., • Dealer Support and Relationship Management: Deliver exceptional support to existing dealer partners, ensuring their satisfaction and driving their success., • Market Analysis: Conduct in-depth market research to uncover trends and opportunities in automotive finance, and adjust strategies accordingly., • Brand Promotion: Elevate brand visibility and awareness through strategic outreach and effective communication.Qualifications, • 3-7 years of proven experience in auto finance or dealership account management, preferably with hands-on experience in special finance., • Strong interpersonal and negotiation skills with a track record of successful relationship building., • Ability to analyze market trends and adapt strategies to achieve business objectives., • Excellent communication skills and a proactive problem-solving approach., • Experience with Salesforce, HubSpot, or other CRM tools.A strong sense of teamwork with the ability to work independently., • Valid driver's license, a clean driving record, and full coverage insurance., • Outstanding customer service, communication, and organizational skills.

Job DescriptionDescription: About Pavone Group Pavone Group is a fiercely independent agency collective including quench, Pavone, Varsity, WildFig, Hooch, east|west, Market Street Trust, Leap, and Vigor all united by a shared belief in creative bravery and people-first culture. We move fast, think boldly, and celebrate curiosity, collaboration, and craft. Core Values: Respect. Innovation. Passion. About the Role We’re looking for a sharp, collaborative Account Strategist to join Pavone Group by supporting our quench agency accounts. In this mid–senior level role, you’ll help guide brand strategy and campaign execution for clients who love bold, insight-driven work. You’ll be the bridge between great strategy and great creative as someone who listens deeply, asks smart questions, and connects the right people and ideas to move work forward. You’ll lead marketing plans, collaborate across disciplines, and strengthen long-term client relationships that drive meaningful results. You don’t need to have all the answers - but you know how to find them. What You’ll Do • Partner with clients and teams to develop smart, actionable marketing strategies., • Listen for what’s not being said and identify information gaps, clarify client needs, and bring the right internal partners together to find answers., • Translate insights into briefs that inspire innovative creative work., • Manage day-to-day client relationships and lead key meetings and presentations., • Work with project management to scope, plan, and deliver campaigns on time and on budget., • Collaborate across disciplines of Strategy, Creative, Planning, and Communications to bring ideas to life., • Identify opportunities for growth and help shape the future of your clients’ brands.Requirements:, • 4–7 years of agency experience in strategy, account management, or marketing., • Strong understanding of business and brand strategy with the ability to translate goals into actionable plans., • Excellent client relationship skills, personable yet professional, able to earn long-term trust and navigate challenging conversations with empathy and clarity., • A strategic mindset that’s grounded in curiosity, data, and collaboration., • Ability to manage multiple projects in a fast-paced environment. This position requires travel that, at times, could be up to 50% of the time, primarily for client meetings, presentations, and internal collaboration across Pavone Group office locations. Website: pavonegroup.com |quenchagency.com

Job DescriptionAbout Avalere Health United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind. Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere. Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources. Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs. We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application. Our approach — “Magnet, Not Mandate” — means there’s no formal office requirement, but we value proximity that allows for meaningful in-person engagement when it matters most. Our primary hiring regions include Philadelphia, New York City, Washington, D.C., Chicago, and Toronto. Exceptional candidates in other areas may also be considered. About the role As Account Supervisor – Access Marketing, you are responsible for positively cultivating our client partnerships as well as the growth of our offering. As a key contributor to our cross-discipline Access Marketing offer, this role seeks an engaged client services team member who is deeply hands-on, balancing the macro picture with the micro details.What you'll do • Build and sustain the health of our partnerships with Access Marketing clients and ensure their success and satisfaction, • Establish, maintain, and cultivate relationships with Access Marketing clients as a strategic account partner that proactively plans for the business and amplifies brand performance by being proficient/fluent in the client’s strategy, science, customers, competition, market research techniques, promotional venues, medical/legal requirements, and other key needs, • Demonstrate ability to provide confident counsel on client inquiries and communicate Avalere Health’s Access Marketing capabilities with fluency, • Provide feedback on work in development and deliverables as well as lead medical/regulatory/legal management in partnership with project delivery, • Support essential account team responsibilities, including but not limited to, the seamless management of onboarding, communication, scope/brief development, timelines, deliverable reviews, financials, account planning, quarterly business reviews, relationship-building activities, and other key needs with input from project delivery stakeholders as needed, • Partner with project delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly, • Integrate seamlessly and maintain fluency between Advisory and Marketing disciplines within a matrixed organization, • Partner collaboratively with strategy, medical, creative, and project delivery team members on all aspects of Access Marketing, • Grow and contribute to the growth of Access Marketing by supporting account and client services needs for RFPs, pitches, and other new business development opportunities, • Identify external partners for collaboration and consultation as needed, • Be flexible with travel up to 20-30% of time as needed About You, • Bachelor's degree required in related field (public health, public policy, marketing, communications, business administration), • 5+ years account management marketing experience, preferably in a market access, payer marketing, or managed markets agency environment, • Experience with pharmaceutical marketing is required, with preference for access marketing across pre-launch, launch, mature, and portfolio brands, • Experience with brand planning, budget development, execution, and measurement – including proficiency in multichannel marketing, media, and digital, • Thrives in a fast-paced, entrepreneurial, and cross-discipline environment with a proactive mindset, • Highly skilled as an interdisciplinary thinker, strategic problem-solver, and flawless on execution, • Curious account leader who keeps abreast of everchanging healthcare landscape and encourages clients to challenge the status quo, • Seamlessly skillful in balancing both collaborative work and independent work, • Proven track record in contributing to and inspiring teams as well as upholding the organization’s culture, • Crisp communications skills, both written and verbal, • Comfortable working under pressure with tight deadlines, across both inline client work and pipeline new business development work

Job Description We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You’ll be directly responsible for the preservation and expansion of our customer base. The ideal candidate will have talent in sales and experience in customer service. We expect you to be a reliable professional able to achieve a balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them into long-term profitable relationships based on trust and mutual satisfaction. The ideal candidate will possess strong sales, interpersonal, and organizational skills. They should be comfortable with multitasking and be able to budget their resources in order to meet the assigned quotas for their role. About Lakewinds At Lakewinds Global we train and develop people based on the 5 keys to success: Having a great attitude, always having a student mentality, and maintaining a great work ethic, while working with both integrity and professionalism. Our goal is to take someone at entry level and develop them into a leadership role within the organization. We take great pride in our wonderful support system and daily coaching that allows individuals to grow both personally and professionally. As each member starts in our Entry-Level Account executive role, over 8-12 months they will work and develop into an Executive Director which will give them the opportunity to work alongside some of the biggest brands in the nation. We are interested in recent graduates, interns, military, sports-minded, and all motivated and goal-oriented, hard-working individuals. The entry-level Account executive training covers energy industry product knowledge, customer acquisition and retention, communication, learning systems, following processes to bring quality to the customer and client, and relationship building. We believe in rewarding people for their hard work so we are performance-based, we only hire from within and have no seniority. We are a sales, marketing, and management team striving and working harder each and every day to become the best versions of ourselves individually and as a team. Our focus and concentration right now in the Philadelphia area is the energy industry. We work face-to-face with clients and customers building and creating personal relationships while being men and women of integrity and professionalism. With a killer attitude, strong work ethic, and a strong student mentality we continue to grow, develop, and expand from entry-level into leaders and then into management. At LWG we are not afraid of hard work and there are no obstacles that we cannot overcome. With the exception of rush hour traffic, we are ready for anything the day brings our way. With the support of one another and a big-picture mindset, no goal is too high at LWG Responsibilities • Build and maintain client relationships, • Track and record metrics throughout the sales process, • Meet and exceed financial goals, • Bachelor's degree 2-3 years of business experience, • Strong written and verbal communication skills, • Strong organizational skills, • Proficiency in Microsoft Office, • Ability to harness financial data to inform decisions

Job Description The Account Manager (AM) is a key client partner and collaborative leader within Infinite Lambda. Responsible for owning and growing accounts, AMs play a crucial role in ensuring successful delivery, maintaining client satisfaction, and driving commercial outcomes. While AMs are expected to operate independently, they collaborate closely with delivery teams and seek support from Senior Account Managers when needed. This role belongs to the Account Management Department, part of the broader Customer Success Division. AMs work cross-functionally with Engineering Excellence and Delivery Excellence teams, ensuring alignment between client goals and internal execution. This role does not include direct reports but requires strong leadership through influence. You will collaborate with engineers, architects, analysts, project managers, and commercial teams to deliver measurable client outcomes and drive revenue growth. Key Objectives * Drive sustainable, forecastable growth: Secure new business opportunities from assigned accounts, retain clients, and ensure their satisfaction through exceptional delivery. * Build enduring partnerships: Establish yourself as a trusted partner to clients, ensuring long-term collaboration and profitability. You lead by example and foster a culture based on trust, empowerment, and excellence with your accounts and the teams you work with. Detailed ResponsibilitiesClient Relationship Management * Develop and nurture strong relationships with assigned clients, serving as the main point of contact and advocate for their needs; * Understand each client’s business objectives, challenges, and strategic goals to deliver tailored solutions that align with their vision; * Proactively establish Infinite Lambda as a trusted partner, consistently delivering tangible value and maintain client engagement ; * Facilitate regular check-ins, quarterly business reviews, and strategic planning sessions to ensure alignment and promote long-term partnerships. * Act as a cultural ambassador, fostering trust-based relationships that reflect Infinite Lambda’s values and create a positive, lasting experience for both clients and colleagues; * Champion sustainable growth by aligning client success with long-term partnership and responsible use of data and AI technology. Revenue Growth & Account Development * Identify upselling and cross-selling opportunities within client environments; * Drive renewals and contract discussions, with support from commercial leadership as needed; * Drive financial performance by meeting revenue targets, securing competitive pricing, and maintaining consistent growth in gross margins and profitability; * Proactively manage opportunity pipelines, converting opportunities into measurable revenue. Strategic Account Planning * Define and implement account strategies in line with the direction provided by the Chief Customer Success Officer (CCO); * Collaborate with sales, marketing, and delivery teams to develop comprehensive account strategies that leverage Infinite Lambda’s offerings and expertise; * Analyse client industries, competitors, and market trends to identify growth opportunities and mitigate risks; * Contribute insights to product and service development based on client feedback and market needs. Sales Handover & Onboarding * Take ownership of new accounts after contract signature; * Lead smooth client onboarding processes in coordination with delivery and sales. Collaboration & Internal Alignment * Coordinate with project teams to ensure alignment on client deliverables, project timelines, and resource allocation; * Work closely with project teams to identify opportunities for innovation or new initiatives within accounts; * Act as the primary escalation point for client-related issues, ensuring swift and effective resolution while preserving relationships; * Provide regular updates and insights to internal stakeholders, ensuring company-wide visibility on account health and performance. Operational Excellence * Maintain high standards across account efficiency, revenue performance, and client experience; * Track KPIs: revenue growth, NPS, forecast accuracy, GSS/FSS; * Produce at least two domain-relevant artefacts per year (e.g. case studies, blogs, market insights). Compensation and Performance Targets The compensation for the Account Manager role is composed of a base salary and a variable component tied directly to performance. The variable portion is determined by success in three key performance indicators (KPIs): * Financial Accuracy & Stability: Ensuring accounts are managed with precision, budgets are adhered to, and financial processes are stable and reliable; * Net Promoter Score (NPS): Driving client satisfaction and advocacy, as measured by their likelihood to recommend our services; * Account Revenue Growth and Sustain: Strategically fostering account growth through innovative solutions and long-term revenue stability. This structure aligns rewards with results, ensuring performance excellence is recognised and incentivised. Measurement Metrics The success of the Account Manager role is evaluated based on the following categories: Client Satisfaction * Client Feedback (NPS): Track satisfaction trends quarterly, ensuring consistent improvement from the baseline; * Referrals & Testimonials: Secure at least one public recommendation or referral per client. Revenue Growth * Upselling/Cross-selling Revenue * Revenue Target Achievement * Gross Margin * Growth and Sustain Score (GSS) * Financial Stability Score (FSS) Activity & Productivity * Client Interactions: Maintain consistent touchpoints through regular meetings and planning sessions. * Forecast Accuracy: Minimise the variance between initial forecasts and actual revenue. Qualifications and Skills * Proven extensive experience in account management, client relationship development, and revenue growth; * Strong ability to build inclusive, trusted relationships with business and operational stakeholders, grow toward engaging executive leadership, and create positive experiences; * Strong consultative skills, with the ability to identify and address client needs proactively; * Excellent problem-solving skills with a results-driven mindset; * Outstanding communication, negotiation, and presentation skills; * Proficiency in analysing financial metrics and delivering data-driven insights; * Demonstrated ability to manage multi-year accounts in a dynamic environment; * High level of autonomy and capability to work with minimal oversight while delivering measurable results; * Exceptional collaboration and alignment skills, ensuring seamless interaction between clients and internal teams; * Commitment to supporting sustainable growth.

Job Description Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is seeking a Vice President, Sales, Key Accounts, who will be responsible for developing and executing strategies to drive significant revenue growth within our portfolio of high-value key accounts. You will lead a dedicated team focused on building and maintaining strong, strategic partnerships, ensuring exceptional customer satisfaction, and maximizing revenue potential within these critical accounts. Responsibilities: • Strategic Account Management:, • Develop and implement strategic account plans for key accounts with an average annual spend of $250M+, focusing on long-term growth and partnership., • Establish and maintain executive-level relationships with key decision-makers within these accounts., • Identify and capitalize on opportunities to expand Xometry's footprint within these strategic partnerships., • Sales Leadership and Team Development:, • Recruit, hire, train, and mentor a high-performing team of key account managers., • Provide leadership, coaching, and guidance to the team, ensuring they meet and exceed sales targets., • Foster a culture of collaboration, accountability, and continuous improvement within the team., • Revenue Growth and Performance Management:, • Develop and manage sales forecasts and targets for key accounts., • Monitor and analyze sales performance, identifying trends and opportunities for improvement., • Implement strategies to drive significant revenue growth and maximize customer lifetime value., • Customer Relationship Management:, • Ensure exceptional customer satisfaction and build strong, long-lasting relationships with key account stakeholders., • Act as a trusted advisor to key accounts, providing insights and solutions to address their unique needs., • Collaborate with internal teams to ensure seamless delivery of Xometry's services., • Market Analysis and Business Development:, • Analyze market trends and competitive landscape to identify new business opportunities within the key account segment., • Develop and execute strategies to acquire new key accounts that meet the $250M+ average spend criteria., • Sales Operations and Reporting:, • Maintain accurate records within the CRM., • Bachelor's degree in business, sales, or a related field. MBA or other advanced degree preferred., • 10+ years of experience in enterprise sales or key account management., • 5+ years of sales leadership experience, preferably managing teams focused on high-value accounts., • Proven track record of achieving significant revenue growth within key accounts., • Strong understanding of complex sales cycles and strategic account management methodologies., • Excellent communication, negotiation, and relationship-building skills., • Experience with CRM and sales analytics tools., • Ability to thrive in a fast-paced, dynamic environment., • Experience working with accounts with very large annual spends., • Experience in the manufacturing or technology industry highly desirable., • Proven ability to build and scale key account sales teams., • Experience with solution based or consultative selling. #LI-Remote Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job DescriptionWorkWave is seeking a transformative and strategic Vice President of Customer Success to build and lead a world-class global Customer Success organization from the ground up. This is a high-impact leadership role responsible for driving customer adoption, retention, growth, and satisfaction across our RealGreen, PestPac, and TEAM software portfolios. The VP of CS will define the customer journey, deploy scalable programs across segments, and serve as the key voice of the customer across the business. WHAT YOU'LL DO: Strategic Leadership•Develop and execute the vision, strategy, and operational plan for a scalable and segmented Customer Success model.•Define the customer journey for SMB, Enterprise, and Strategic accounts across the US, UK, and Australia.•Build and lead a high-performing global Customer Success Management (CSM) team, aligned with WorkWave’s strategic growth goals. Operational Excellence•Create onboarding, engagement, value realization, renewal, and expansion playbooks tailored to each segment.•Implement Customer Health Scoring and risk mitigation frameworks.•Roll out and operationalize a Customer Success platform (e.g., Gainsight) and integrate with Salesforce and other tools.•Establish appropriate tech-touch and high-touch models with the right coverage and capacity planning. Cross-Functional Impact•Collaborate deeply with Sales, Renewals, Professional Services, Support, Product, and Marketing to ensure end-to-end customer success.•Lead the Executive Sponsorship program and participate in key customer engagements. Metrics & Outcomes•Own and improve key SaaS CS metrics including Gross Retention Rate (GRR), Net Revenue Retention (NRR), adoption, Customer Lifetime Value (CLV), churn, and NPS.•Establish data-driven dashboards, KPIs, and forecasting tools to manage performance and risk.•Drive revenue expansion through value realization and partnership with Sales and Marketing on cross-sell and upsell strategies.WHAT YOU’LL BRING: • 10+ years of experience in Customer Success at enterprise SaaS companies, with 5+ years in leadership roles., • Demonstrated experience building and scaling Customer Success organizations from the ground up., • Deep knowledge of both high-touch Enterprise and tech-touch SMB models., • Experience with Customer Success tools (e.g., Gainsight) and CRMs (e.g., Salesforce)., • Track record of improving and sustaining CS metrics (GRR, NRR, churn, NPS)., • Strong communication, executive presence, and customer relationship skills., • Ability to thrive in cross-functional environments and influence at all levels., • Analytical mindset with a passion for leveraging data and insights to drive decisions., • Strong leadership experience, particularly around people management and organizational change management., • Bachelor’s degree required; MBA or related advanced degree is a plus.