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Description: This is a full-time, non-exempt position reporting to the HIW Sales Service Manager. The HIW Sales Coordinator’s primary function is supporting the sales function for existing and prospective customers to sell Distribution's full range of products to The Home Depot and Lowe’s. THIS IS NOT A REMOTE ROLE- this role is located in Fontana, CA. The successful candidate will be responsible for supporting our fast-paced sales and purchasing associates in customer service, order entry, product availability inquiry, etc. This person will assist customers and vendors with telephone sales or service inquiries, provide sales and marketing communication with other associates, assist with order-entry, execute program sales, and manage electronic orders. Responsibilities include: Supports and assists sellers, using expert level knowledge in complex customer service processes and sales tools to audit and insure orders are received, priced accurately, entered, shipped and invoiced in a timely and accurate manner. Understanding of substitution strategy and options by customer program in collaboration with sales. Proactively utilizes self-serve reporting features for effective and ongoing customer account and order file management. Effectively communicates and takes ownership of interactions and escalated situations. Viewed as a Customer Service subject matter expert. Troubleshoots complex problems and orders with little to no guidance and low to no error rate while assisting others with complex problems as needed. Anticipates future needs and proactively solves problems. Uses strong knowledge of customers, procedures, products, and services to provide excellent customer service and meet customer needs. Maintains customer relationships across multiple regions. Works closely with customer base to build rapport, understands customer needs and proactively work to fulfill customer expectations. Investigates and resolves relationship-based sales issues. _ Uses knowledge, relationships and position of influence to proactively promote full range of products to established and prospective customers. Executes promotions, specials, market pull through activities, and updates to products/pricing/service Collaborates to build and maintain strong relationships with peers, coworkers, internal/external customers, and broader team members and resources. Responsible for training and development of less senior CSRs including development of training documentation on occasion. Qualifications: • Demonstrated excellent communication skills including written and verbal (face to face and over the phone), • Advanced knowledge of SAP, ASCEND and other customer service tools with Strong proficiency in Office, Excel, Word, and Web-based programs, • Advanced knowledge of products, pricing and customers with solid knowledge of business data and information, • Proven time management skills and ability to work in a highly organized manner., • Proven accuracy/attention to detail with data and information., • Proven ability to establish and maintains strong working relationships internally and externally, demonstrates strong collaboration skills., • Demonstrated strong problem-solving skills and use of data and analytics to inform decision making. About Weyerhaeuser We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference. We know you have a choice in your career. We want you to choose us. What We Offer: Compensation: This role is eligible for our annual merit-increase program, and we are targeting a hourly pay range of $24.10-$36.11 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target. Benefits: When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career. Retirement: Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary. Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours and paid parental leave for all full-time employees. Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team. #salary

Title: Tier 2 Systems Engineer About the Role The Tier 2 Managed Services Engineer is responsible for handling escalated technical issues, advanced troubleshooting, and day-to-day support for our managed services customers. You will work closely with Tier 1 technicians, senior engineers, and account teams to ensure our clients’ systems are stable, secure, and optimized. This role is ideal for someone who is highly technical, customer-focused, and comfortable working across multiple environments and technologies in a fast-paced MSP setting. Key Responsibilities Customer Support & Incident Management • Provide Tier 2 support via phone, ticketing system, email, and remote tools., • Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services., • Own tickets through to resolution, ensuring timely communication and proper documentation., • Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer. Systems & Network Administration • Support and maintain Microsoft Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services)., • Administer Microsoft 365/Exchange Online, Teams, OneDrive, and related services., • Perform user and group administration across various systems., • Assist with management of switches, firewalls, wireless, VPN, and other network devices. Monitoring, Maintenance & Projects • Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues., • Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management)., • Participate in implementation and upgrade projects (migrations, standardization, new deployments)., • Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles. Security & Compliance • Support security tools such as endpoint protection, MFA, email security, and backup/recovery solutions., • Assist in responding to security-related alerts and incidents following established playbooks., • Follow best practices and policies for system hardening, access control, and data protection. Collaboration & Continuous Improvement • Mentor Tier 1 technicians and help elevate overall team capability., • Provide feedback to improve tools, processes, and service delivery., • Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism. Requirements Required Qualifications • 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent)., • Strong experience with:, • Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+)., • Active Directory, DNS, DHCP, Group Policy., • Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings)., • Remote support tools and RMM/monitoring platforms., • Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts., • Experience troubleshooting common business applications, printers, and peripherals., • Excellent customer service, communication, and documentation skills., • Ability to prioritize and manage multiple tickets and tasks in a high-volume environment., • Must be authorized to work in the United States. Preferred Qualifications • Experience working for a Managed Services Provider (MSP) or in a multi-client support environment., • Microsoft Azure, Intune/Endpoint Manager, or other cloud platforms., • Common firewall vendors (e.g., Watchguard, Fortinet, Palo Alto, etc.)., • Backup/DR solutions and virtualization (Veeam, Commvault, Datto, VMware, Hyper-V)., • Security tools (EDR, email security gateways, web filters)., • Relevant certifications such as:, • CompTIA Network+, Security+, Server+, • Microsoft certifications (MCP, MCSA, AZ-900, MS-900, MD-102, etc.), • Other vendor certifications (Cisco, Fortinet, VMware, Watchguard, etc.) Personal Attributes • Strong analytical and problem-solving skills with a structured approach., • Customer-focused mindset with the ability to explain technical issues in business-friendly terms., • Self-motivated and able to work independently in a remote environment., • Team player who collaborates effectively across functions and levels., • Willingness to learn new technologies and continuously improve. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Opportunities At Magna5, we’ve put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silo’s them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer. Hours & Schedule The Magna5 Support Center operates 24/7. The shift for this position will be M-F 8:00 AM to 5:00 PM. Work Perks • Paid time off including paid holidays and floating holidays., • 100% remote work with no plans of returning to the office, • Bonus potential based on individual and company performance, • Highly competitive and flexible medical, dental, and vision benefits plans, • 401(k) with employer match, • Tailored Life and Disability insurance plans, • Full reimbursement for approved professional certification and career enriching opportunities Magna5 Values • Win Together – We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge., • Respond Fast – When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions., • Earn Trust – We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make., • Stay Transparent – No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information., • Think Ahead – “Good enough” isn’t good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success. What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at _.

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Job Description About Cleerly We're Cleerly – a healthcare company that's revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world's leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location. Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly's solutions are supported by more than a decade of performing some of the world's largest clinical trials to identify important findings beyond symptoms that increase a person's risk of heart attacks. At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description. While we are mostly a remote company, travel is required for some team meetings and cross function projects typically once per month or once per quarter, for some roles like sales or external facing roles travel could be up to 90% of the time. Cleerly is committed to providing safe and effective medical software that meets customer needs and our intended use. The adherence to all applicable regulatory and statutory requirements establishes a clear framework for setting measurable quality objectives. Our commitment to continually improving our products and processes proactively manages risks, ensuring ongoing compliance throughout the entire software lifecycle. Understanding this role's relevance and importance is critical to achieving Cleerly's quality objectives. About the Opportunity Our commercial team is growing and looking for a Clinical Account Manager based in Southern California (Redlands, San Bernardino, Riverside) to help support our growth. You will play a critical role in supporting Cleerly's growth and success of current clients/partners by making sure they understand our product offerings and helping patients get Cleerly scans. Reporting to the Regional Director of Sales, this role will be working with clinical partners to find expansion opportunities as well as to provide ongoing clinical education to grow existing Cleerly accounts. You will be responsible for identifying growth opportunities, maintaining relationships with existing high-value partners, and representing Cleerly as a leader in the industry to positively impact the lives of millions. The ideal candidate is highly motivated, has a clinical background, is client focused, result-oriented, and mission-driven. You will work with clinics to ensure that they are extremely successful with Cleerly's cardiovascular diagnostic technology by proactively supporting, educating, and providing high customer satisfaction. This is a customer- facing role with a primary focus on spending time with customers including Cardiologists. This is a field-based role, but you must be based in or near Southern California as it will be a key market in your assigned territory: Southern CA, NV, HI Responsibilities Manage and maintain relationships with clinical partners to make sure they understand Cleerly and how Cleerly helps Providers in their treatment decisions for patients. Account development - Experience building and supporting strong clinical programs is preferred. Clinical / technical proficiency - Quick learner able to grasp new clinical/technical information and then disseminate to customers. Develop relationships with key account stakeholders, to include admin, admin support, key cardiologists, key referring physician practices, and key strategic personnel to drive awareness of Cleerly's offerings and promote adoption. Customer-focused mentality. Drive new product and technology introductions for existing customers. Develop a qualified lead funnel within the existing base. Regular activities consist of formal presentations, peer-to-peer education, new physician training, and driving physician education. Use Salesforce.com to manage administrative tasks. Travel to various provider sites within a territory 50-80% of the time including the following states: Southern CA, NV, HI Requirements • Degree from accredited college/university., • 5+ years of related sales and clinical experience (PA, NP, DNP or RN)., • Prior experience in medical device, cardiology pharmaceuticals, cardiology radio-pharmaceuticals, hospital, or medical software is highly desired. • Highly coachable with the ability to learn and communicate complex programs and value propositions. • Strong interpersonal and relationship-building skills, polished communications, the ability to manage multiple customer and internal company interactions. • Effective project management skills while embracing change and driving solutions in otherwise chaotic environments. • Exceptional written and verbal communication skills., • A hard-worker, self-motivator with can-do approach and bias for action., • Highly responsive with the ability to interpret appropriate next step actions., • Ability to collaborate cross-functionally with both internal and external stakeholders across a vast geographic region. • Experience with introducing new cardiovascular technologies into hospitals is highly desired. • Ability to accurately assess and understand different stakeholders needs/wants. Process cross functional agendas and adjust strategy to achieve desired outcomes. • Grit, high integrity, values-based work ethic. The base salary range for this role is aligned to market benchmarks and determined by experience, skills, and internal equity. This role is eligible for annual On Target Commission, resulting in the following base salary and Total Target Compensation (TTC) ranges: • Base Salary: $130,000 - $140,000, • Commission: $90,000, • TTC: $220,000 - $230,000 *Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards. Working at Cleerly takes HEART. Discover our Core Values: • H: Humility- be a servant leader, • E: Excellence- deliver world-changing results, • A: Accountability- do what you say; expect the same from others, • R: Remarkable- inspire & innovate with impact, • T: Teamwork- together we win Don't meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences. Job duties, activities and responsibilities are subject to change by our company. OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. For more information see our Privacy Policy (https://cleerlyhealth.com/privacy-policy). All official emails will come from @cleerlyhealth.com email accounts. #Cleerly

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