Highland
Job Description About Us: Highland Village Pet Hospital is a reputable and dedicated animal care facility committed to providing exceptional veterinary services to our community's beloved pets. We are seeking a friendly and organized Veterinary Receptionist to join our team and contribute to our mission of delivering high-quality care and excellent customer service to both our furry patients and their owners. Job Responsibilities: • Greet and welcome clients and their pets with warmth and professionalism, ensuring a positive first impression of the clinic., • Schedule appointments, surgeries, and follow-up visits, optimizing the veterinarian's daily schedule for maximum efficiency., • Answer phone calls and emails, addressing inquiries, scheduling appointments, and providing general information about our services., • Check-in and check-out clients and their pets, ensuring accurate record-keeping and updating patient information in the system., • Handle financial transactions, process payments, and generate invoices for services rendered., • Maintain a clean and organized reception area, ensuring a comfortable and inviting environment for clients and their pets., • Communicate effectively with the veterinary team, providing essential information about incoming patients, their medical history, and any special requirements., • Assist in managing and organizing medical records, ensuring accuracy, confidentiality, and compliance with relevant regulations., • Coordinate prescription refills, dietary orders, and other client requests as directed by the veterinary staff., • Collaborate with colleagues to address any client concerns, escalating complex issues to the appropriate personnel., • Previous experience in a veterinary clinic, animal hospital, or a customer service role required, • Strong communication and interpersonal skills, with the ability to empathize and connect with pet owners., • Proficient in using computer software for appointment scheduling, record-keeping, and communication., • Detail-oriented with excellent organizational skills to manage appointments, records, and client interactions effectively., • Ability to multitask and remain composed in a fast-paced, sometimes emotionally charged environment., • Genuine passion for animals and a commitment to providing exceptional customer service., • Employee discounts on veterinary services, • Supportive and collaborative work environment