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Job Description This role is 5 days onsite at our Denver Tech Center Office - this is not a remote position. The expected start date for this position is October 27th, 2026. ABOUT THE ROLE: We’re looking for a Health Guide who is motivated by our mission to unlock transformational healthcare outcomes. To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care. As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs. Navigating healthcare is oftentimes complex, confusing and down right frustrating. At Rightway, our goal is to change that experience for the members we serve by providing them with a “go-to” expert resource to support them every step of the way throughout their healthcare journey. Our Navigation Operations is a fast-paced, dynamic, and a growing environment. We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers. This role will be office based, not a remote position. WHAT YOU’LL DO: • Healthcare navigation concierge service delivery via phone, chat, text, and email., • Sources high-quality care providers based on a member’s needs and preferences, • Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g. deductibles, coinsurance, and out of pocket maximum, • Supports members with healthcare billing questions and issue resolution, • Supports members with care coordination, such as schedules doctors’ appointments and arranging other ancillary support services. WHO YOU ARE: • Strong organizational skills, • Customer-centric orientation, • Strong verbal and written communication skills, • A high degree of empathy, • Strong critical thinking and problem solving skills, • Comfortable with continuous process improvement and change as Rightway is growing and evolving, • Computer literacy, • College degree preferred COMPENSATION: $19.00 - $23.00/hr

Job DescriptionOVERVIEW Backed by a major non-profit healthcare consortium, our client is a newly formed, well-funded healthcare technology spin-off on a mission to fix a fundamentally broken industry. They are building the universal operating system for healthcare—an AI-native, event-driven platform connecting payers, providers, and patients. This is not about maintaining legacy systems; it is about building a disruptive, intelligent data hub from the ground up. This is a hands-on, coding-heavy Principal role for a builder, not an enterprise architect. You will write production code every day across the full platform—front-end, back-end, and full-stack work spanning AI and chat, document processing, analytics, and claims processing, all on a single modern tech stack. You will architect where it matters (assembling high-performance services, designing database schemas), but architecture is one part of the job, not the whole job. The environment is startup-minded with CI/CD and full end-to-end ownership. Developers own setup, testing, and integration testing without handing work off across silos, which lets the team move faster than a traditional enterprise structure allows. We are looking for self-driven engineers who push back with suggestions rather than waiting for direction. • *Must be eligible to work on W2 without sponsorship. Not eligible for C2C., • Pay Rate: $85–$95/hr, • Duration: 6-month contract-to-hire, • Location: Hybrid or Remote, however must reside in the following states: WA, OH, CA, AZ, CO, CT, FL, GA, MD, MN, NV, OR, AL, IL, VA, WI, TX, NY RESPONSIBILITIES, • Write production code daily in Node.js and TypeScript to build scalable, cloud-native applications across all platform products., • Build back-end services, APIs, and front-end components in React, working as a full-stack contributor rather than within a single silo., • Build secure, high-scale enterprise APIs and integration layers, including API gateways and event-driven systems., • Own work end to end—setup, development, testing, and integration testing—within a CI/CD and DevSecOps workflow., • Architect high-performance services and design database schemas as part of building, not as a separate hand-off., • Incorporate AI capabilities and real-time data streaming into the platform., • Work within Azure using Kubernetes (AKS), Docker, and Terraform to deploy and scale applications., • Provide proactive, tech-lead-caliber reporting and guide other engineers through code reviews and best practices while remaining deeply hands-on in the code QUALIFICATIONS, • 10+ years of software engineering experience, currently hands-on at a Senior, Staff, or Principal level. This is a builder role; candidates whose recent work is primarily architecture or oversight are not a fit., • Deep, current expertise in Node.js and TypeScript., • Strong front-end experience with React., • Deep experience building APIs and back-end services., • Self-driven working style with a track record of proposing improvements and pushing back constructively rather than waiting for direction., • Strong communication skills with proactive, tech-lead-caliber reporting expected at the principal level., • Cloud-native development experience in Azure, hands-on with Kubernetes (AKS), Docker, and Terraform (Infrastructure as Code) System Design & Platform Experience, • Experience building multi-tenant SaaS platforms., • Strong understanding of data isolation, scalability, and system design., • Experience with event-driven architecture and integrations. Nice to Have, • AI integration experience., • API gateways / MuleSoft., • Healthcare or other regulated environments (HIPAA, SOC 2). We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.

Job Description Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees? Syndio is the leading pay governance and compensation intelligence platform. We help organizations make better pay decisions at every stage of the compensation lifecycle, from leveling and offers to promotions and merit. Our platform gives HR, compensation, and finance leaders the data and decision support they need to govern pay fairly, compliantly, and with confidence. We partner with many of the world's most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance and analyzing pay for over 10 million employees across the world. Join us in our mission to help companies make smarter pay decisions they can trust! About the Role: Syndi is Syndio's AI platform — one shared agent experience (in-product chat, Slack, Teams) serving our product lines, built on syndi-api: an agent runtime owning orchestration, tool calling, memory, RAG, evals, and observability, live in production today. The platform is young (v1 shipped this quarter), moving fast, and designed around a clear operating model: product teams contribute domain content through APIs, evals, and knowledge — the platform owns the experience. We're hiring a staff-level engineer to take ownership of major runtime surfaces and grow into a technical owner of the platform. This is a high-autonomy role on a small team (3–4 engineers): you'll design, ship, and operate systems end-to-end, and you'll work directly with product-team owners through the platform's contribution seams. What You'll Work On • Core runtime surfaces of syndi-api: the agent loop, tool execution and registry, memory, context management (Python, Postgres, Claude on Vertex, GCP)., • The eval system — offline gates and online detector/judge evals written onto production traces — and its growth as product teams adopt it., • Production operation: observability (Datadog LLM Obs), incident response, the reliability of an agent surface real customers use., • The platform's contribution seams: reviewing product teams' tool wrappers and evals, evolving the GET /tools registry and drift-detection contract., • Clarifying, designing, and implementing compliance and legal requirements for Syndi.What We're Looking For, • 5+ years building production backend systems; deep comfort with Python, relational stores, and cloud infra (we're on GCP/Kubernetes)., • You've built LLM-powered systems in production — an agent loop, tool-calling integration, RAG, or eval infrastructure — and have opinions from the scar tissue., • You design for operability: legal compliance, tracing, evals, and kill switches are part of the feature, not afterthoughts., • You can own a technical domain with light supervision: propose direction in writing with clear API specs, take review, ship, and carry the pager for what you shipped., • Strong written communication — our operating model runs on design docs and PR review across team boundaries., • Nice to have: experience being the platform side of a platform/product relationship; SSE/streaming systems; compliance-adjacent engineering (data minimization, auditability); prior Staff scope.Why you'll love it here:, • ???? Competitive Compensation. For this role our salary is targeted at $205-225k USD or $180-200k CAD per year. Final offer amounts are determined by factors such as experience and expertise., • ???? Syndio Equity. So you can share in Syndio's success, • ???? Flexible Vacation Policy. We encourage our team to recharge when they need to (up to 20 days PTO in Canada) plus paid sick & safe time, compassion leave, and voting leave., • ???? Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents., • ???? Life Insurance & Disability. Syndio covers the full premium., • ????Remote-first in US + Alberta; in Calgary, non-mandatory office available #LI-Remote Role Progession, • First 30 days: Focus on onboarding, mastering our core agent runtime surfaces, and shipping a small-scale contribution to understand the platform's contribution seams., • First 60 days: Independently manage core runtime surfaces, troubleshoot complex issues, and start co-owning a consumer team's integration from API design to eval sign-off., • First 90 days: Concretely ship a major runtime capability end-to-end (e.g., multimodal input or a new channel surface), take on-call for the platform, and co-own a consumer team's integration from API design to eval sign-off.The interview overview Below you'll find an outline of the interview plan for our Staff Software Engineer (AI Platform) position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision. • Recruiter Screen (25 min), • Meet the Hiring Manager (30 min), • Technical Discussion - LLMs (60 min), • Take-Home Assignment, • THA Exercise Review (60 min), • Technical Discussion - Architecture/Engineering (60 min), • Executive Interview (30 min) At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us. Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.

Job DescriptionOf the 10 million Americans struggling with opioid misuse, only 1 in 10 receive treatment. This is an accessibility crisis, and we are on a mission to solve it by bringing life-saving care to the 89% currently left behind. Through a single app, Bicycle Health combines Medication for Opioid Use Disorder (MOUD) with behavioral healthcare, drug screening, therapy, and peer support. The Senior Full Stack Software Engineer is responsible for defining, architecting, enhancing and maintaining the technology that our provider and operations team use to deliver the highest quality of care possible for our patients. The systems you will be building and maintaining help us provide efficient, modern, secure, and comprehensive telehealth care. Target Pay Range: $142,000-$175,000 + Equity - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Benefits: • Discretionary PTO + 8.5 days of additional sick time + 10 paid holidays, • Paid parental leave, • 100% Employer Paid Employee Medical, Dental, and Vision Insurance, • Employer Paid STD & LTD, • 401k, • $50 monthly Remote Work Stipend What you will do: • Use your knowledge of modern, open-source technologies (like Typescript, React, GraphQL, and Node.js) to architect, implement, test and maintain critical product features., • Collaborate with product managers, physicians, nurse practitioners and other staff members to define and build solutions that help provide the best patient care., • Work up and down the stack, from our web interfaces to our datastores and cloud infrastructure, doing anything it takes to solve problems and see projects through to completion., • Operate with openness and integrity and be a role model for diverse, inclusive, low ego collaboration., • Hold a high bar for execution; delivering value to our users reliably, repeatedly and transparently., • Embrace Lean Startup behaviors and look for ways to make decisions, technology and processes simpler, faster and more efficient., • Build strong relationships with teammates, managers and stakeholders across the organization., • Uphold our high engineering standards and bring consistency to the codebases and processes encountered. What we are looking for: • 5 or more years of experience building, shipping, and maintaining scalable web applications and backend services., • Leading and owning end-to-end projects with significant web application backend deliverables., • Experience building commercial-grade web applications with modern, open-source, cloud technologies., • Expertise in API design and writing data persistence layers., • Experience with iterative agile delivery of applications, CI/CD and writing highly maintainable code., • Experience with mentoring, developing and overseeing the work of less experienced engineers., • Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs. This is a full-time (40hrs per week) remote position. #LIRemote #zr About Bicycle Health: Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We believe addiction treatment should be available to everyone who needs it. And with our technology-driven approach, we work to reach as many people as possible. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Our Commitment to Candidates • Real Human Communication: No "black holes" - we promise a response to every single applicant. Our goal is to keep you in the loop with clear updates. While application review times may vary, we commit to giving you updates within 3 business days after every completed interview., • A Fair Start: We believe everyone deserves a real look. We never use AI to auto-reject candidates., • Thorough but Respectful: We have a high bar for our team, so our process is rigorous. However, we promise not to make you jump through unnecessary "hoops." We aim for a process that is deep enough to get to know you, but lean enough to respect your schedule., • Specific Feedback: We want every conversation with us to be worth your while. If you spend time interviewing with our team, we're happy to share personalized feedback to help you in your career journey—if that's something you'd find helpful! Curious about how the Talent Team uses AI? Learn more. Candidates must be currently authorized to work in the United States on a full-time basis and physically reside within the US. Bicycle Health does not offer visa sponsorship now or in the future for this role. Notice to Recruitment & Staffing Agencies: Bicycle Health is not utilizing outside recruitment, staffing agencies, or search firms at this time. We do not accept unsolicited resumes, and any unsolicited submissions will be considered the property of Bicycle Health with no agency fees owed. We respectfully request that agencies do not email or contact our employees regarding open roles. Thank you! Recruitment Scam Notice We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note: • All official communication from our recruiting team will come from an @bicyclehealth.com email address., • We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process., • We will never request your Social Security number or banking information before an offer of employment is made., • We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps. If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

Job Description Strength in Trust OneTrust's mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn't slow teams down—it should accelerate what's possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. This position is fully remote. Candidates must be located within Colorado to support the assigned territory.The Challenge We are looking for an Account Executive, Enterprise. Account Executives have a critical role and responsibility to deliver new client acquisition in zero-base accounts, while also ensuring successful relationships and revenue growth with existing customers. OneTrust is a fast-growing SaaS enterprise platform with a strong growth trajectory. We invest heavily in our Sales Team through demand generation, methodology-driven sales philosophy, weekly sales trainings, customer-driven roadmaps, and a readily-available executive team to help close deals. Your Mission The Account Executive (AE) is responsible for consistently generating, qualifying, and executing opportunities that support our customers in the pursuit of becoming more trusted organizations and drive revenue for OneTrust. AEs are expected to use their thorough knowledge of the industry and excellent value-based sales skills to create the best solutions and solve complex customer problems. AEs must bring useful insights and best practices to customers and prospects. As an Account Executive, Enterprise, you will: Meet or exceed quota Conduct outreach to generate pipeline consistently even when engaged in closing activities Demonstrate resourcefulness to identify & leverage stakeholders, leaders, and champions to drive execution of the sales strategy appropriately Work effectively in a cross-functional manner with Business Development, Partner Channel, and Solutions Engineering to successfully land and expand key accounts Utilize two-sided discovery & impeccable communication to understand the customers' needs and articulate valuable solutions Understand key competitors and their strategies to clearly differentiate OneTrust's solutions in the marketplace Establish customer relationships that enable OneTrust to be viewed as a trusted advisor Manage and optimize a targeted geographic territory You Are/Have You are someone with a hunting mentality and consultative approach. You bring curiosity, innovation, authenticity, leadership, and integrity to your work. You have experience communicating with C-Level Executives effectively, and you are confident in your communication skills. You approach new prospecting activities and deal-advancing activities with the utmost balance, and you are well-disciplined in sales processes and CRM hygiene. Your experience includes: Strong experience selling B2B Enterprise-level software or related technologies, ideally 10+ years, but exceptions may be made for the right candidate Previous experience in Value Selling Strong track record of performance with landing net new logos while growing and supporting existing key accounts Previous experience running sales presentation/demos Familiarity with Salesforce.com or similar CRM solution Extra Awesome Experience in Privacy, Security, Third-Party Risk management, Compliance Experience directly selling into the Information Security department CIPP/E or CIPM certified Trained in Command of Message For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits. Salary Range $112,500—$168,750 USD Where we Work We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources Check out the following to learn more about OneTrust and its people: • OneTrust Careers on YouTube, • @LifeatOneTrust on InstagramYour Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com. Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Job Description Location: Remote - Western United States - Mountain or Pacific time zone About Us We're Proof, a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties. We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry. About the Role As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients. Key Responsibilities • Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service, • Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements, • Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements Core Objectives • Lead with empathy to drive a high standard of service quality, • Ensure successful completion of platform tasks, delighting both clients and providers, • Implement tailored quality policies and adapt swiftly in a fast-paced environment, • Collaborate internally to enhance user experience and contribute to market growthWhat you will do, • Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform, • Work in a support role, cross training for similar positions as needed, • Be the voice of the customer, • Consistently create an exceptional experience with each contact, • Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement, • Cultivate success through managing efficient operations and user experience, • Identify, solve, and escalate platform issues and opportunities Qualifications, • 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy), • Accustomed to documenting your work as you go and communicating with a cross-functional audience, • Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners, • Strong time management, organization, communication, and administrative skills, • Ability to prioritize and execute on multiple projects within stated deadlines, • Experience with high volume work load, • Experience in legal and/or real estate background preferred, • A full 8 hours of actual work time (excluding lunch breaks) is expected each workday (9am-5pm Mountain or Pacific time)Compensation, • Anticipated compensation range of $37,440 - $45,760 paid on an hourly basis, eligible for overtime earnings., • Eligible to participate in company bonus planBenefits, • Full-time, remote, hourly position, • Medical, dental, vision, disability insurance, and 401K available, • Flexible time off (paid planned and sick time, and paid holidays), • Equipment providedE-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters. #LI-DNP

Role Overview The Help Desk Analyst will diagnose, troubleshoot, document, and resolve Tier 1 technical issues involving computers, desktop applications, systems, Microsoft 365, endpoint technologies, and conference room/AV equipment. Coverage: • On Desk coverage from Monday through Friday, 5:30 AM to 5:30 PM Mountain Time at Denver, Colorado After-hours support • Critical Priority 1 issues only, • Coverage triggered through PagerDuty, • Includes evenings, weekends, and holidays Key Responsibilities • Provide Tier 1 support through walk-up, phone, chat, email, and ServiceNow, • Create, document, update, and escalate tickets to L2/L3 support teams, • Proactively communicate with users through ServiceNow, phone, email, and Microsoft Teams, • Perform remote troubleshooting using approved remote support tools, • Troubleshoot conference room and meeting room technology and coordinate with OEMs for break/fix issues, • Perform Level 1 troubleshooting and SOP-based resolution for end-user technologies, • Support Microsoft 365, SCCM, Intune, Windows OS, and desktop applications, • Contribute to knowledge creation, shift-left initiatives, and self-service enablement, • Follow established Help Desk/IT Operations policies, processes, and service standards Required Skills & Knowledge • Hands-on knowledge of Microsoft 365 end-user applications, • Experience with Microsoft Intune, SCCM, and Windows OS, • Strong desktop application troubleshooting skills, • Familiarity with ITIL/ITSM processes, • Strong technical aptitude and problem-solving skills, • Excellent customer service and professional communication skills, • Ability to troubleshoot issues effectively and escalate when beyond Tier 1 scope

About the Role Grantd Equity is an AI-powered equity compensation management platform serving 300+ RIA firms. The Client Success Associate is a hybrid operations and client support role — you'll own the day-to-day service requests and back-office workflows that keep our clients running. That means handling incoming support requests, processing invoices, entering equity compensation data, supporting client onboarding and migrations, and helping QA new product releases before they reach clients. You'll work directly under the VP of Service Delivery and be a core part of a lean, high-output team. Remote (US) or Hybrid (Denver, CO) What You'll Do • Enter equity compensation data with a high degree of accuracy, including RSU grants, ISO/NSO option awards, vesting schedules, and exercise history, • Review client-submitted grant documents and data files to ensure completeness and accuracy before platform entry, • Serve as a first point of contact for client questions across phone, email, and chat, escalating issues thoughtfully when needed, • Monitor support queues, identify recurring themes, and flag emerging issues, • Support the migration of StockOpter clients to Grantd by coordinating timelines, data transfers, and proactive client communication, • Participate in onboarding calls and follow-up touchpoints that help new clients get up and running successfully, • Maintain clear and up-to-date records in our CRM (HubSpot), including ticket activity, migration progress, and client health indicators, • Assist with reporting on activation rates, support volume, and client satisfaction metrics, • Contribute to client-facing documentation, standard operating procedures, and training materials that help clients succeed with the platform What We're Looking For • 1–3 years of experience in client services, operations, or financial services, • Bachelor's degree in Finance, Business, or a related field preferred, • Exceptional attention to detail and demonstrated accuracy in data entry or data review work, • Clear, professional written and verbal communication skills, with the ability to distill complex information into concise, client-friendly language and adapt your style to the audience, • Ability to draft polished client-facing emails, follow-up summaries, and support communications with minimal revision, • Strong ownership instincts — you follow up proactively and close the loop on open items without being prompted, • Comfort working in a fast-moving startup environment where processes are still being built, and a willingness to help shape them Nice to Have • Experience supporting RIA or wealth management clients, • Familiarity with equity compensation platforms such as StockOpter, Carta, or Shareworks, • Exposure to SaaS onboarding, implementation, or client migration workflows, • Prior experience entering or reviewing financial or legal data, • Exposure to financial services compliance requirements, including SEC or FINRA environments, • Familiarity with omnichannel support tools such as Nextiva, HubSpot, or Zoom Compensation & Benefits • Base salary: $50,000–$65,000, commensurate with experience, • 401(k) with company match, • Health, dental, and vision coverage, • Paid time off and company holidays, • Equity compensation How to Apply Submit your resume and a cover letter to careers@grantdequity.com. Applications will be accepted on an ongoing basis until the position is filled. Grantd Equity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Position Details: • Role: IT Help Desk Analyst, • Location: Denver, CO, • Duration: Fulltime, • Shift Timing: 5.30 AM to 5.30 PM Job Summary: The Help Desk Analyst will diagnose, troubleshoot, document, and resolve Tier 1 technical issues involving computers, desktop applications, systems, Microsoft 365, endpoint technologies, and conference room/AV equipment. Coverage: • On Desk coverage from Monday through Friday, 7:30 AM to 3:30 PM Mountain Time at Plymouth, Minnesota After-hours support • Critical Priority 1 issues only, • Coverage triggered through PagerDuty, • Includes evenings, weekends, and holidays Key Responsibilities • Provide Tier 1 support through walk-up, phone, chat, email, and ServiceNow, • Create, document, update, and escalate tickets to L2/L3 support teams, • Proactively communicate with users through ServiceNow, phone, email, and Microsoft Teams, • Perform remote troubleshooting using approved remote support tools, • Troubleshoot conference room and meeting room technology and coordinate with OEMs for break/fix issues, • Perform Level 1 troubleshooting and SOP-based resolution for end-user technologies, • Support Microsoft 365, SCCM, Intune, Windows OS, and desktop applications, • Contribute to knowledge creation, shift-left initiatives, and self-service enablement, • Follow established Help Desk/IT Operations policies, processes, and service standards Required Skills & Knowledge • Hands-on knowledge of Microsoft 365 end-user applications, • Experience with Microsoft Intune, SCCM, and Windows OS, • Strong desktop application troubleshooting skills, • Familiarity with ITIL/ITSM processes, • Strong technical aptitude and problem-solving skills, • Excellent customer service and professional communication skills, • Ability to troubleshoot issues effectively and escalate when beyond Tier 1 scope

Job DescriptionTitle: HR Call Center Representative Location: Fully Remote Duration: 6-Month Contract Schedule: 6:00 AM to 9:00 PM EST, any 9-hour shift. Description: • The role will involve handling phones and chat and managing two of our TMSS queues. Responsibilities:, • This position is responsible for answering inbound calls and inquiries in a call center environment from teammates and leaders with the highest quality of service excellence., • Service must be professional and empathetic., • Job duties include providing general information, systems support, and problem resolution for a variety of Human Resources areas, including policy and procedure., • This role is expected to provide support that is consistent and accurate while proactively utilizing supporting documents such as Knowledgebase, Village Web, and Job Aides., • This role is expected to partner with internal/external teams to provide integrated and exceptional customer service and warm transfers. Day-to-Day Responsibilities:, • Provides ongoing coaching and troubleshooting support to teammates for the Workday HRIS system. - 30%, • Provides answers and guidance for general People Services questions and a variety of teammate concerns. - 15%, • Identifies and escalates People Services and Workday issues and/or concerns to appropriate departments and leaders. - 15%, • Identifies trends and issues with process flows (internal and external teams); makes process improvement recommendations to manager as appropriate. - 5%, • Coordinates cross-functional support with internal and external teams including payroll, Welcome Wagon, HRIS and Teammate Relations. - 15%, • Logs calls/inquiries into the call tracking system and maintains timely and accurate documentation. - 10%, • Consistent, regular, and punctual attendance as scheduled., • Utilizes Knowledgebase system and Village Web and Job Aides. - 5%, • Other duties as assigned. - 5% #TB_PH #ZR Why TalentBurst? At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth. Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options. TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce. \nCompany Description Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA

Role Overview \n The Help Desk Analyst will diagnose, troubleshoot, document, and resolve Tier 1 technical issues involving computers, desktop applications, systems, Microsoft 365, endpoint technologies, and conference room/AV equipment. \n \n Coverage: \n\n • On Desk coverage from Monday through Friday, 5:30 AM to 5:30 PM Mountain Time at Denver, Colorado\n\n \n After-hours support \n\n • Critical Priority 1 issues only\n, • Coverage triggered through PagerDuty\n, • Includes evenings, weekends, and holidays\n\n \n Key Responsibilities \n\n • Provide Tier 1 support through walk-up, phone, chat, email, and ServiceNow\n, • Create, document, update, and escalate tickets to L2/L3 support teams\n, • Proactively communicate with users through ServiceNow, phone, email, and Microsoft Teams\n, • Perform remote troubleshooting using approved remote support tools\n, • Troubleshoot conference room and meeting room technology and coordinate with OEMs for break/fix issues\n, • Perform Level 1 troubleshooting and SOP-based resolution for end-user technologies\n, • Support Microsoft 365, SCCM, Intune, Windows OS, and desktop applications\n, • Contribute to knowledge creation, shift-left initiatives, and self-service enablement\n, • Follow established Help Desk/IT Operations policies, processes, and service standards\n\n \n Required Skills & Knowledge \n\n • Hands-on knowledge of Microsoft 365 end-user applications\n, • Experience with Microsoft Intune, SCCM, and Windows OS\n, • Strong desktop application troubleshooting skills\n, • Familiarity with ITIL/ITSM processes\n, • Strong technical aptitude and problem-solving skills\n, • Excellent customer service and professional communication skills\n, • Ability to troubleshoot issues effectively and escalate when beyond Tier 1 scope\n\n

Job DescriptionDescription: The Customer Success Representative serves as the frontline representative for Autowash. They handle customer calls, texts, chat inquiries, and other omni-channel systems while following structured logic flows and scripts. Their primary function is to help customers quickly while providing accurate solutions and information. Representatives support customers using automated tools and ensuring every customer interaction is documented cleanly and consistently. • Respond to incoming SMS, text, and phone calls., • Use approved scripts, logic flows, and troubleshooting guides., • Provide friendly, concise, and accurate information., • Resolve common issues independently (billing updates, app setup, access issues)., • Identify when to escalate complex cases to Team Leads or Operations., • Trigger next-step cadences when appropriate., • Properly tag all conversations (intent + outcome)., • Document customer concerns and resolutions with clarity., • Maintain data accuracy for CRM and reporting., • Use AI responses as intended., • Override AI only when needed or when escalation is required., • Report system issues or script gaps., • Completes outbound calls and texts for support, usage follow-ups, billing issues, and membership updates and sales., • Helps customers set up their membership correctly, • Provides simple explanations of plan options to guide customers to the right fit., • Supports churn prevention through quick troubleshooting., • Documents all outbound interactions with clear tags and notes. At Autowash, we value a supportive, hands-on team environment where people work side-by-side to solve problems and keep our operations running smoothly. Because of this, remote or hybrid work is not available for this position. This position is an in-person role. Sunday through Thursday, 9am to 6pm. Requirements: Physical Demands: • Regularly required to sit, walk, stand, bend, and/or lift, • Regularly required to talk or listen., • Regularly required to use a computer, computer screen and type., • Sometimes required to lift heavy packages (20 pounds or greater). Minimum Qualifications: • Computer skills required: Microsoft Office, Social Networking, Email communication, • Minimum Desired Education: Some college, (communications, marketing or business preferred), • Minimum Desired Experience: 1 year, • Preferred Experience: customer service, marketing, or administrative work preferred, • Professional Associations: none

ABOUT US At Vitrafy Life Sciences, we're not just part of the biotech industry—we're redefining it by improving the quality of healthcare treatments through effective cryopreservation solutions. Our breakthrough technologies have the potential to create new global standards for how biological materials are preserved, transported, and delivered, ultimately helping preserve life. Our integrated cryopreservation technology spans devices, packaging, and our LifeChain™ software platform, designed to retain the quality of biological material across the entire cryopreservation supply chain. Vitrafy is Australian-based, with headquarters in South Melbourne, manufacturing and scientific laboratory operations in Ballarat, and established operations in the United States. ABOUT THE ROLE We are looking for a Senior Technical Support Engineer to serve as a highly technical escalation point for our LifeChain™ platform, Azure environment, customer IT connectivity, and connected cryopreservation systems. This role sits at the intersection of software, cloud infrastructure, networking, IoT, and customer support. You will own complex customer escalations from initial diagnosis through resolution, working directly with customer IT teams and internal Engineering, Product, R&D, Field Service, and Commercial Operations teams. Most of your work will focus on LifeChain™ application behavior, Azure services, data pipelines, integrations, firewalls, certificates, identity, and secure device-to-cloud transmission in hospital, blood center, and laboratory environments. This is a hands-on technical role. You will work directly with logs, telemetry, dashboards, diagnostic tools, and network details while communicating clearly with customers and internal stakeholders. The ideal candidate is technically credible, calm under pressure, and comfortable making practical recommendations when complex issues need to be resolved quickly and correctly. KEY RESPONSIBILITIES LifeChain™ Platform & Software Escalation | ~40% • Build strong working knowledge of LifeChain™ and related technologies, including web applications, microservices, databases, Azure services, IoT connectivity, and data pipelines., • Lead hands-on technical triage using logs, telemetry, monitoring dashboards, application performance data, query traces, and diagnostic tools to isolate root cause., • Setup and deployment of customer environments on Azure to include infrastructure work to stand up new clients as well as Azure optimization and consolidation, • Diagnose application issues including workflow errors, data integrity problems, reporting discrepancies, performance degradation, and processing or automation failures., • Investigate data pipeline and storage issues from instrument to cloud, including ingestion failures, incomplete or duplicate records, latency, and reconciliation issues., • Evaluate technical trade-offs and recommend solutions that balance customer impact with product integrity., • Track releases and deployments to ensure support readiness, documentation, and customer communications are aligned. Cloud & Customer IT Connectivity | ~40% • Own end-to-end connectivity troubleshooting from instruments on customer laboratory networks through firewalls and network infrastructure to secure data transmission into LifeChain™., • Work directly with customer IT and security teams on firewall and proxy configuration, outbound allowlisting, ports and protocols, VLANs, network segmentation, and site readiness., • Diagnose TLS, certificate, authentication, telemetry, and data transmission issues., • Support identity and access configuration, including SSO, directory integration, and role-based access., • Investigate Azure IoT Hub, IoT Edge, device credentials, certificates, protocol fallback, store-and-forward behavior, and data integrity., • Use Linux command-line tools to investigate services, containers, logs, disk and resource constraints, networking, and name resolution., • Apply security and data-handling best practices when accessing customer environments and connected devices., • Partner with Engineering on remote diagnostic tooling, monitoring, alerting, and dashboards for platform uptime, device connectivity, and data transmission health. Hardware-Adjacent Triage | ~20% • Determine whether reported faults originate in the instrument, software, or network., • Interpret device diagnostics, sensor readings, alarms, and error states to isolate instrument faults remotely and rule out software or connectivity causes., • Provide Field Service and firmware teams with precise, evidence-based technical handoffs., • Identify recurring hardware-related patterns and provide feedback to Product, R&D, and Field Service. Customer Experience & Support • Serve as the final internal escalation point for complex or high-priority customer issues spanning software, cloud, connectivity, and connected equipment., • Own escalations from diagnosis through resolution, customer communication, and confirmation that the solution is effective., • Support customers through phone, email, chat, and remote sessions according to defined severity levels and response targets., • Participate in after-hours escalation support for critical issues when required., • Recognize and document customer complaints in accordance with quality-system requirements., • Identify and promptly escalate potential safety issues and reportable events in accordance with medical-device vigilance and post-market procedures., • Contribute to support KPIs including first response time, platform uptime, resolution rate, and NPS. Knowledge, Collaboration & Continuous Improvement • Maintain diagnostic runbooks, troubleshooting guides, network references, and known-issue documentation., • Improve support platforms, workflows, knowledge bases, and remote diagnostic capabilities., • Translate Engineering, Product, and R&D knowledge into practical support guidance., • Partner with Product and R&D to provide customer insights and support product improvements and new product introductions., • Collaborate with IT, Engineering, Sales, Customer Success, and Field Service on technical and customer initiatives., • Analyze support data and customer feedback to identify recurring root causes and opportunities for preventative improvements., • Recommend improvements to diagnostic processes, tooling, and workflows while staying current with relevant technologies and cloud services. ABOUT YOU Required • 5+ years of experience in technical support engineering, escalation engineering, cloud support, or a comparable customer-facing technical role, including senior or escalation-level experience., • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical discipline, or equivalent practical experience., • Hands-on Azure experience across compute, storage, monitoring, and Log Analytics, including diagnostic work with logs and telemetry., • Strong networking knowledge including firewalls, proxies, ports and protocols, DNS, TLS/certificates, VPNs, and troubleshooting in customer-controlled environments., • Experience working directly with customer IT and security teams to resolve connectivity, access, or integration issues., • Working knowledge of modern web application technologies such as TypeScript, React or similar frameworks, Node.js, and microservice architectures, with the ability to read code and interpret logs., • Experience with Azure IoT Hub, Azure IoT Edge, or an equivalent device-to-cloud platform, including device identity, credentials, edge modules, and API troubleshooting., • Practical Linux experience including command-line troubleshooting, services, system logging, containers, file systems, resource constraints, and networking., • Ability to write queries to investigate issues, including KQL and SQL., • Strong written technical communication skills and the ability to explain complex technical issues to customers, IT teams, and non-technical stakeholders. Highly Regarded • Experience supporting SaaS or cloud-connected products within hospitals, clinical laboratories, or restricted enterprise networks., • Exposure to PLC or industrial control systems and protocols such as IEC 61131-3, CODESYS, OPC UA, MQTT, or similar technologies., • Experience with SSO, SAML/OIDC, directory integration, and role-based access control., • Understanding of refrigeration or thermal control systems and sensor behavior., • Experience in medical device, bioscience, life sciences, or another regulated technology environment., • Experience with complaint handling, post-market surveillance, or quality systems such as ISO 13485., • Experience coaching other support engineers., • Familiarity with connected instrumentation or laboratory equipment. KEY COMPETENCIES • Customer-first mindset with sound judgment around urgency and product integrity., • Hands-on technical credibility across logs, dashboards, network traces, and diagnostic tools., • Ability to translate complex cloud, software, network, and hardware interactions into clear recommendations., • Strong practical problem-solving skills in complex environments., • Accuracy and attention to technical and customer data., • Ability to collaborate effectively across teams and organizational levels., • Continuous improvement and growth mindset. Target Pay Range: $130,000–$155,000 Salary will be determined based on education, experience, knowledge, skills, abilities, internal equity, and alignment with market data. THE PERKS Our benefits include medical, dental, and vision plan options. We also support long-term financial well-being through a 401(k) plan, along with unlimited vacation and sick time programs to help employees maintain a healthy work-life balance. Ready to Preserve the Future with Us? If you're ready to join a fast-growing biotech leader where your work drives global change, Vitrafy Life Sciences is your next move.

BROOMFIELD, CO 80021 As a member-owned financial cooperative, we are passionate about providing personalized financial solutions where relationships matter and members of the community are treated with dignity and respect. In the Contact Center, this is achieved by consistently committing to the Meritrust Core Values and delivering excellent member experiences through every interaction. Location: In-person (360 Interlocken Blvd., CO) is an essential expectation for this role to maintain member information security, create better member experience by ensuring employees receive immediate feedback on calls and to enable IT to limit interruptions to service with phone connectivity and internet coverage. Work Hours: 9:00 AM 5:35 PM MF, plus rotating Saturdays 9:00 AM - 12:00 PM; hours may change according to the organization or department business need. • Present a positive image of the Credit Union by acting with integrity and focusing on delivering excellent member experiences., • Maintain confidentiality in all Credit Union and member matters., • Present a positive, successful image of the credit union through a professional appearance and courteous attitude., • Follow safety and security policies and regulations., • Thoroughly research member relationships to evaluate how Meritrust can better serve them., • Actively promote and educate callers about Credit Union products and services through phone contact within the guidelines of the established quality program., • Troubleshoot and resolve account-related issues such as deposits, withdrawals, transfers, ACH disputes, stop payments, and address changes., • Receive and respond to member complaints, ensuring timely resolution., • Handle high-priority requests, wire transactions, and loan payments., • Collaborate with other departments to resolve complex issues., • Use CRM systems to send referrals, cross-sell opportunities, and meet and/or exceed set performance goals., • Update member information to ensure accuracy. Create a climate where callers feel valued and respected., • Use time effectively is creative and adept at utilizing small blocks of off-phone time within established guidelines., • Perform account maintenance., • Perform research and make corrections and/or refunds on accounts when necessary., • Understand, educate and assist members with Meritrust online and remote services., • Complete annual Meritrust education program and maintain compliance with Bank Secrecy Act (BSA) and other regulatory requirements., • Demonstrate self-sufficiency using resources to find solutions., • Prevent escalations and increase first call resolution through educating callers., • Display an interest in investing in the growth and development of others., • Display a willingness to mentor teammates and is able to adhere to mentor guidelines/expectations., • Support chat interactions within established guidelines., • Assist with the completion of service requests within established guidelines., • Ability to work independently and meet performance metrics., • Other duties as assigned. Education/Certification • High School diploma or equivalent Required Knowledge • Working knowledge of principles and practices of a financial institution., • Familiarity with online and remote banking services. Experience Required • Previous experience in a contact/call center required., • Prior customer service experience required., • Previous experience in a financial institution preferred. Hard/Technical Skills/Abilities • Excellent oral and written communication skills., • Ability to operate necessary PC programs and systems used in contact center operations., • Problem-solving and critical thinking skills., • Proficiency in researching, performing account maintenance, and completing service tasks., • Capability to support chat-based communication systems. Working Conditions • Standard office conditions, • Low to moderate noise, • Limited lifting up to 10 lbs. This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with customers and use the company's software. Engaging with customers via chat and encouraging them to place an order. You can close the sale directly on the chat and by s

This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with customers and use the company's software. Engaging with customers via chat and encouraging them to place an order. You can close the sale directly on the chat and by s

As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Remote Customer Service Specialist. Respond to customer inquiries via phone, email, and chat with professionalism and care.

[Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Knipper Health, you will: Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers (health-care providers, office staff, patients, pharmacists, and pharmaceutical sales representatives); Respond to immediate customer questions, requests, concerns and needs; Manage a high volume of inbound and/or outbound contact with customers via telephone, email, and chat; Escalate issues according to department protocol; Maintain accurate data in systems, and update as necessary...Hiring Immediately >>

[Customer Service Rep / Remote] - Anywhere in U.S. / $60,000.00-yr / Health-Dental / 401k with 4% matching / 3 weeks PTO + Holidays / Tuition assistance / Career growth / Work-Life Balance - As a Customer Service Specialist, you will: Provide exceptional customer service by answering inquiries and resolving issues through phone, email, and chat support; Maintain a high level of professionalism and empathy while handling customer interactions; Accurately enter and update customer information in the system; Identify and escalate priority issues to the appropriate department; Collaborate with team members to improve processes and enhance the customer experience; Utilize problem-solving skills to find solutions for complex customer concernsHiring Immediately >>

Remotetravelcareers is seeking a remote Booking Agent to help customers book and manage their travel reservations. Responsibilities include booking flights, hotels, and transportation; providing clear support via phone, email, or chat; updating reservations for accuracy; and supporting the team with

A remote travel support company is seeking an Online Travel Helper to assist customers with planning and booking trips. This role involves providing friendly and clear virtual support via phone, email, or chat, assisting with flight and hotel bookings, and ensuring customer satisfaction throughout t

Job DescriptionPay: $55,000 - 65,000/year + Overtime + Stock Options Travel: up to 25% The Problem As Flock expands as a multi-product company, our physical camera and solar infrastructure footprint across public and private environments is growing. Maintaining seamless operational readiness requires hands-on technical execution across both brand-new site deployments and critical ongoing hardware maintenance. You will install, align, and service our solar panels, cameras, and infrastructure directly in the field, keeping safety hardware operating reliably across every community we serve. What You'll Own Execute physical hardware installations and maintenance across camera systems, solar panels, batteries, and mounting poles. Conduct thorough site surveys with public safety partners and property owners to verify traffic control plans and permit compliance. Perform physical site preparation including post-hole digging, mounting hardware, and aligning LPR and PTZ cameras. Diagnose and repair field hardware, software connections, and minor underground private wiring or irrigation disruptions. Document completed installations, inventory logs, and service records directly through the mobile field application while managing local equipment shipments. Demonstrate hands-on mechanical aptitude with power and hand tools, including comfort operating ladders, bucket trucks, and lifts at heights up to 30 feet. Operate field vehicles and tow support trailers safely while adhering to environmental and workplace safety protocols. What This Role is Not This isn't a desk-based or remote troubleshooting role, you'll be outdoors in the field every day working on rooftops, ladders, and bucket trucks in all weather conditions. This is not solely a new-installation or single-product job, your time will be split between new deployments and ongoing fleet maintenance across cameras, solar systems, and mobile trailers. This isn't a fixed-schedule local role, you will travel up to 50% across your region with dynamic schedules that adapt to customer site needs. What You Bring Practical experience in low-voltage wiring, electrical assembly, construction, or technical field service environments. Ability to meet physical field requirements, including lifting equipment up to 50 lbs and working outdoors independently across dynamic daily routes. Capability to drive service vans, trucks, and tow small equipment trailers safely across public and private roadways. Comfort using mobile applications and basic digital tools to log service records, submit site photos, and track inventory. Possession of a valid driver's license is required. Travel This position requires up to 25% travel commitment, typically consisting of 4-5 trips per year. You should expect to be in the field Monday through Friday, with the occasional Saturday required for travel or project completion. Compensation In this role, you'll receive a starting salary between $55,000 and $65,000, plus overtime, as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat. #ZR Why Flock ???? Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it. ????Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so. ???? The impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email recruiting@flocksafety.com; your information stays confidential and is used only to arrange the right accommodation for your interviews. ???? On compensation. We pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level. ???? One last thing. All legitimate communication from Flock comes from an email ending in @flocksafety.com or noreply@ashbyhq.com. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to recruiting@flocksafety.com. Compensation Range: $55K - $65K

Job Description 100% Remote you must currently live in CO to apply. Our direct client has an opening for two Help Desk Analysts, 12312422 and 12209532 This position is 14 months with the option of extension, and the client is in Denver, Colorado If you are interested, please send a rate and resume. Rates $22-$27w2 Description Tier I and II Customer Support job description: Provide Tier I and II support for a wide range of enterprise and agency IT service offerings. Effectively and efficiently resolves incoming Tier I and II support tickets through preferred channels, and escalates for support when necessary. Abide by Service Level Commitments and OIT and agency policies. Use documented processes and procedures to assist during service outages (emergency and planned). Provide outage status updates when prompted by users. Ensure that all tickets opened related to the outage are appended to the parent ticket in the ticket management system. Effectively communicates situational data to peers and partners as defined by OIT and agency policy. Provide customer service skills; oral or typed communication to provide ticket status information to end users upon request by querying the ticket management system. Written communication to document issues and steps taken to resolve incidents. Share information and ideas, communicate constructively about issues, and help to build a culture of teamwork. Answer customer questions related to myColorado policy and procedures. Responds to accessibility accommodation requests in a timely manner, escalating to the Technology Accessibility Program (TAP) team, when needed. Examples of regular, ongoing decisions made by this position related to this duty: Perform prescribed processes to troubleshoot and resolve login, user profile, connectivity or software issues. Determine potential root cause, what app components may be involved, and how to test these components to isolate the cause of the issue. Decide what steps to take to resolve the issue that may include updating or reinstalling software, changing settings, updating profiles, or escalating novel or new issues to team leadership. Always provide a friendly atmosphere to the work unit, even when frustrated with the workload or decisions. Examples of typical issues or challenges encountered by this position, and the guidance used to resolve the issue: A user cannot log into the myColorado app. This could be the result of an incorrect username or password that needs to be reset. Determine business impact, and overall severity of ticket. Effectively documenting the details of the situation. Challenges could be related to upset customers. Be the first point of contact, and the “face” of myColorado. myColorado Customer Support is often the recipient of complaints. The incumbent will need to keep a positive attitude and work with the end user to assure them their issue will be resolved in a timely manner. Ticketing System Duty Description: Ensure all chats and calls are correctly recorded, classified and assigned the priority, urgency and resources. Serve as the initial customer single point of contact for the organization. Monitor the ticket status and provide updates to the supervisor when service level agreement is not met. Examples of regular, ongoing decisions made by this position related to this duty: Work with myColorado App users to identify the root cause of the issue, what app component may be involved, and educate, resolve or escalate the user ticket as needed. Work with the leadership team to escalate user tickets after following the troubleshooting steps if not resolved. Examples of typical problems or challenges encountered by this position, and the guidance used to resolve the problem: The challenge of the ticketing system is to make sure Service Desk Specialists are logging details for each call or chat within tickets and internal notes, to ensure users receive timely communications with resolutions as well as for escalation and research when required. Organizational Commitment Duty Description: Participate in team meetings, work sessions, and organizational improvement activities. Share information and ideas, communicate constructively about issues, and help to build a teamwork culture. Read technical books or articles; attend classes, seminars and forums; and participate in educational events to stay abreast of appropriate new technologies. Share new information with other team members. Examples of regular, ongoing decisions made by this position related to this duty: Work as a team player to identify information from meetings, training, etc to provide to the team during regular staff meetings. Examples of typical issues or challenges encountered by this position, and the guidance used to resolve the issue: During a chat with a frustrated customer reporting problems logging in, the user may not realize the root cause is that their user profile information on file is outdated. Customer Service skills are employed to de-escalate and empathize while obtaining new information to be provisioned to the user account to assist the user with logging in. Other Duties as Assigned: Take on additional duties as they arise to fulfill the OIT mission and goals.

Job Description Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps. Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity. Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of BI Group's Excellence in Customer Experience award and Inspiring Workplaces of Australasia, being recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor. Requirements Your Mission: As the Technical Support Team Manager, you will be the strategic leader responsible for the success, efficiency, and performance of Propeller’s Technical Support Team within the Customer Support function. Your mission is to ensure every team member is delivering fast, practical, and effective support across Propeller’s integrated hardware (Drones, DirtMate, and Aeropoints) and cloud-based software, driving customer outcomes and protecting the customer experience at every stage. This role is centered on team enablement, process innovation, and cross-functional leadership, guaranteeing that the Technical Support team operates as a highly effective, metrics-driven function that resolves customer issues with speed and quality while serving as the voice of the customer inside Propeller. Your Responsibilities: Team Leadership: • Manage team capacity, queue coverage, and case assignment strategies to optimize utilization and ensure timely, high-quality resolution across all customer segments and channels (phone, email, chat)., • Manage, coach, and mentor a team of Technical Support Specialists, Technical Support Engineers, and Senior Technical Support Engineers, conducting regular 1:1s, performance reviews, and career development planning across all 3 IC levels., • Drive continuous improvement in the team’s technical troubleshooting expertise, customer communication, and product knowledge, leveraging Senior Technical Support Engineers as key technical mentors and escalation points., • Own onboarding and ramp plans for new hires, ensuring entry-level Specialists reach autonomy on basic hardware and software tickets within their first 90 days. Technical Support Strategy & Execution: • Define and execute the overall Technical Support strategy, focusing on scalability, efficiency, and consistent customer outcomes across hardware and software issues., • Maintain a hands-on understanding of customer challenges by directly engaging with complex or escalated cases when necessary, including data discrepancies, photogrammetry issues, and hardware troubleshooting., • Continuously analyze support metrics (e.g., CSAT, Resolution Time, Response Time, Ticket Productivity, First Contact Resolution, and others) to identify bottlenecks and implement process improvements that reduce customer effort and increase resolution speed., • Establish standards and mechanisms for quality control across all customer interactions, troubleshooting workflows, and escalation paths, ensuring adherence to best practices defined in team playbooks., • Oversee the creation, maintenance, and adoption of the team’s knowledge base and internal troubleshooting documentation, ensuring resources stay current with product changes. Cross-Functional Leadership & Alignment: • Act as the primary liaison between the Technical Support team and stakeholders across Engineering, Product, Implementation, Geospatial, Customer Success, Sales, and Logistics., • Partner closely with Engineering and Product to escalate recurring issues, surface customer pain points, and influence the roadmap based on frontline insights., • Partner with Customer Success and Implementation leadership to ensure a seamless handoff of customer issues and a consistent experience across the customer lifecycle., • Aggregate customer insights and recurring technical issues from the team and translate them into actionable feedback for Product, Engineering, and Logistics teams., • Serve as the primary point of contact for high-priority customer escalations, working directly with team members to resolution. Your Skills: • 3+ years of experience managing a technical support, customer support, or technical services team, ideally in a SaaS or hardware-plus-software environment., • Deep understanding of technical troubleshooting across both hardware and software, with the ability to coach others on complex technical concepts including data capture, photogrammetry, GPS, or geospatial workflows., • Demonstrated ability to define and measure KPIs (CSAT, resolution time, response time, productivity), use data to drive process improvements, and forecast team capacity needs based on ticket volume and customer growth., • Exceptional verbal, written, and presentation skills, with the ability to represent the team effectively in internal leadership meetings and in customer escalations., • Experience designing, implementing, and measuring scalable customer support methodologies, including escalation paths and tiered support models., • Proven ability to build strong, productive relationships with Engineering, Product, Customer Success, and Sales teams to ensure organizational alignment on customer experience., • You set the standard for going above-and-beyond, taking ownership of problems, and displaying empathy in every customer interaction. Nice-to-haves: • Experience in the construction, mining, aggregates, or civil engineering sectors., • Familiarity with geospatial tools, survey data, drone-based mapping workflows, GPS technologies, photogrammetry, radio modems, or machine control., • Experience managing support teams that combine hardware troubleshooting with SaaS platform support., • Prior experience with Zendesk or another support ticketing platform at the admin or team-lead level., • Remote pilot license (Part 107). Benefits • Fully paid employee United Platinum PPO medical, dental, and vision coverage, • 20 day paid vacation time per year with no accrual or carryover cap, • 3% non-elective employer contribution to 401(k), • Employee share options, • Professional development budget and leave, • The opportunity to take part in our mentorship program, • $100 USD monthly telephone and/or internet allowance, • Paid primary & secondary parental leave policies, • $275 USD one time work from home set up budget, and we'll also send you a laptop, monitor, mouse, and keyboard The estimated salary range offered for this role is $100,000 - $120,000. This range is tied to the market for this job in Colorado. Any salary offer extended will be based on skills, knowledge and experience.

Job Description Novara provides safety, operational risk management, and sustainability software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations manage operational risk proactively with a system they can configure to fit their operations, data that unifies risk and safety intelligence, and tools that increase workforce participation. Novara’s combination of software, training, and AI-powered tools put people and safety first while protecting critical operations. Responsibilities: • Provide support across phone, email, chat, ticket portal, and deskside, serving as the escalation point for tickets unresolved by first-line support. Resolve incidents and service requests within established SLAs., • Triage, prioritize, and route tickets; keep affected users informed throughout the resolution process; perform root-cause analysis on recurring issues to drive permanent fixes., • Provision, image, and deploy Windows and macOS endpoints using Autopilot, Intune, and Kandji; support Android and iOS devices through MDM., • Manage the full account lifecycle, including onboarding and offboarding, Entra ID accounts, security groups, licenses, device provisioning, password resets, MFA resets, and SSO/SCIM administration., • Support Microsoft 365 (Exchange Online, SharePoint, OneDrive), including mailboxes, permissions, shared mailboxes, distribution groups, and security groups, as well as collaboration tools such as Slack and Zoom., • Support conference room AV equipment and Zoom Rooms., • Support endpoint security, including Microsoft Defender, CrowdStrike, BitLocker, FileVault, and device compliance. Triage phishing and malware alerts and participate in incident response, remediation, and vulnerability management., • Troubleshoot LAN, Wi-Fi, VPN connectivity, and remote/hybrid access issues., • Maintain hardware and software asset inventories and license entitlements throughout the device lifecycle, including procurement, deployment, refreshes, warranty repairs, RMAs, and vendor support., • Create and maintain knowledge base articles, runbooks, standard operating procedures (SOPs), and technical documentation. Develop and deliver end-user training and new-hire IT orientation., • Build and maintain automation scripts and workflows using PowerShell, Microsoft Graph API, and Power Automate to reduce manual work. Utilize AI-assisted support tools while validating recommended solutions before implementation., • Serve as a subject matter expert in one or more technology domains (e.g., endpoint management, identity management, macOS) and mentor other IT technicians as needed., • Contribute to IT initiatives, including technology rollouts, system migrations, and hardware refresh projects.Knowledge, Experience, Requirements:, • 4–6 years of IT support, helpdesk, or desktop experience, or a combination of education and experience., • Windows desktop/laptop and macOS support (advanced); CompTIA A+ and Microsoft certifications preferred., • Endpoint / MDM management — Intune and Kandji., • Identity and Microsoft 365 administration — Entra ID, Exchange Online, and SharePoint Online., • Security technologies — Microsoft 365 Defender and CrowdStrike (Rapid7 or similar a plus)., • Networking fundamentals — TCP/IP, DNS, DHCP, and VPN., • ITSM / ticketing platform — Jira Service Management., • Scripting and automation — proficient PowerShell (Microsoft Graph a plus)., • Certifications (preferred): CompTIA A+, Network+, Security+; Microsoft MD-102 (Endpoint Administrator) and MS-900 (Microsoft 365 Fundamentals); ITIL 4 Foundation; Apple ACSP/ACMT., • Education: High school diploma or equivalent required; Bachelor's in Computer Information Systems, Management Information Systems, or Computer Science preferred.Success Criteria:, • Creative and passionate about current technologies and continuous personal and team improvement., • Deep sense of personal ownership and follow-through; works well with all types of personalities at all levels of the organization., • Demonstrated ability to prioritize, troubleshoot, and resolve tickets within a defined SLA., • Strong written and verbal communication in a professional environment; able to translate technical concepts for non-technical audiences., • Customer-service orientation — patience and empathy with non-technical users; composure under pressure., • Sound judgment and the ability to work independently with minimal supervision., • Experience supporting a distributed/hybrid workforce preferred., • Professionalism, discretion, and confidentiality when handling sensitive data and privileged access., • Work ethic that aligns with Novara's core values: Put People & Customers First; Move with Pace, Purpose, & Innovation; Be Transparent; Focus on What Matters; and Own It.Compensation: Hourly Compensation Range of $31-$36 Annual Bonus Opportunity of 7.5% As a growing company, Novara values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits. About Novara Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations. Novara, a Providence Equity portfolio company, provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations. Novara launched January 1 2026, as an independent company, a spin-off of the Flex and RMC software businesses formerly part of KPA. Don’t meet every job requirement? At Novara, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles. Please note that we may use AI tools to assist in the initial screening of resumes to help identify qualified candidates more efficiently. All decisions are reviewed by a human recruiter, and no hiring determination is made solely by automated means. Novara is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. If you need assistance or an accommodation due to a disability, you may contact us at hr@novara.com. Please see our Candidate Privacy Notice Included Here We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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