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Job Description Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for an Architect who specializes in Records Management System (RMS) products and workflows to join our Product Architecture team. This is a highly customer-facing, delivery-oriented role responsible for overseeing configuration, implementation, and business process analysis across public safety agencies. You will operate in a consultative and technical capacity, supporting the full lifecycle of RMS delivery, from solution design and application setup through training, launch, and adoption. You'll work across a variety of products such as Reporting, Case Management, Evidence, and Warrants, ensuring that product features, workflows, and technical configurations are effectively defined, implemented, and adopted. This position requires at least 50% travel. What You'll Do: • Lead the end-to-end delivery of RMS implementations, including solution design, system configuration, testing, training, and go-live support, • Possess technical aptitude to configure and implement workflows, forms, and data structures within configurable platforms and possess the ability to quickly learn new tools, • Translate customer business requirements into scalable technical configurations and user workflows, • Oversee RMS implementation across workstreams, including integrations and hardware components, • Establish and standardize best practices for RMS delivery across customers, • Facilitate customer workshops to gather requirements, validate workflows, and drive alignment, • Deliver engaging, high-quality training sessions (in-person and virtual) for both technical and non-technical audiences, • Lead product demonstrations, working sessions, and launch events with confidence and clarity, • Support user adoption by translating product capabilities into practical, real-world use cases, • Guide change management efforts to ensure successful product adoption and long-term customer success, • Identify risks, surface issues, and communicate project status effectively to internal and external stakeholders, • Gather customer feedback and partner with Product teams to inform roadmap priorities, • Collaborate cross-functionally with Training, Product, and Project Management teams to ensure successful delivery outcomes Who You Are: Technical & Product Delivery • You have 2–5+ years of experience as a product consultant, implementation specialist, or in public safety technology, • You have technical experience working with configurable or low-code platforms, including form building, workflow configuration, and data modeling and are willing to continually learn and develop skills on new tools, • You are comfortable translating business requirements into technical solutions and system configurations, • You have hands-on experience delivering software implementations from setup through launch, • You are familiar with Agile and/or Waterfall project management methodologies Implementation, Training & Adoption • You have led or supported customer-facing implementations, including application setup, configuration, and go-live support, • You have experience designing and delivering structured training programs for diverse audiences, • You can tailor training content to both technical and non-technical users, • You are comfortable facilitating live sessions, workshops, and launch events Communication & Presentation • You are a dynamic communicator with the charisma and presence to energize a room and deliver compelling presentations, • You are confident presenting in front of large groups and can deliver clear, engaging, and polished content, • You can explain complex technical concepts and workflows in a simple, accessible way, • You are skilled at fielding questions in real time and adapting to audience needs Stakeholder Management & Problem Solving • You can navigate challenging customer dynamics, including resistance to change and competing stakeholder priorities, • You approach conflict constructively and use it to drive alignment and better outcomes, • You demonstrate strong interpersonal skills and emotional intelligence, • You can take ambiguous requirements and turn them into clear, actionable workflows General Qualifications • You are hands-on and willing to engage deeply in both planning and execution, • You are highly organized and focus on preparation for internal and customer facing activities, • You can manage multiple priorities simultaneously, • You are proficient in tools such as PowerPoint, Excel, and Microsoft Suite, • You possess a college degree from an accredited institution What Makes You a Great Fit: • Humble, Open, and Curious – You seek diverse perspectives and continuously look for better ways to solve problems, • Attentive and Active Listener – You listen with empathy and ask thoughtful questions to understand customer needs, • Enthusiastic Collaborator – You work cross-functionally and value shared ownership of outcomes, • Team-Oriented – You prioritize team and customer success over individual recognition, • Comfortable with Uncertainty – You can navigate ambiguity and help guide customers through change, • Resilient and Adaptable – You remain composed under pressure and can effectively manage conflict and evolving priorities Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team. As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.

Job Description ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients' lives through sleep innovation. We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve. WHY JOIN OUR FAST-GROWING TEAM At Inspire, we value people – your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement. If you're passionate about making a difference in people's lives and want to work with innovative technology, come be a part of our great team! Considering remote candidates in the following locations: MN, WI, IA, NE, SD, ND, CO and ideally based in Minneapolis/St. Paul ESSENTIAL JOB FUNCTIONS We are recruiting a Field Reimbursement Manager-North Central to join our team. In this provider/customer facing role, you will be instrumental in providing support to optimize Inspire access and minimize reimbursement barriers for patients and providers. You will be building relationships with providers, providers' offices, Ambulatory Surgery Centers, hospital outpatient facilities, as well as other cross functional internal and external stakeholders. You will be working independently in a fast paced, highly visible environment as well as collaboratively with the internal program prior authorization support services and field sales to ensure all customer needs are met supporting patient therapy access and communicating coverage challenges across specific payer channels with guidance on how to navigate and minimize those potential hurdles. You will also actively engage with new accounts for billing and coding training, audit education, and program review support. OPPORTUNITIES YOU WILL HAVE IN THIS ROLE • Be the subject matter expert on coding, coverage, and payment for Medicare and commercial payers and impact patient access through complex problem solving, • Effectively communicate and explain Inspire reimbursement education, support, and resources to customers in multiple sites of service including administrators, • Both proactively and reactively navigate and address individual account and patient access issues that occur by partnering with external and internal stakeholders including internal reimbursement team and field sales colleagues, • Respond to client and internal partner requests for customer site visits, Inspire program business reviews, and reimbursement needs/support, • Establish and maintain customer relationships through reimbursement related engagement and cross-functional partnerships including Sales, Marketing, Medical Education, and Legal and Compliance, etc., • Execute on access and reimbursement strategic priorities, working with business partners to identify and prioritize key accounts for alignment of reimbursement support to achieve goals, • Collaborate in the development of reimbursement presentations for site visits, trainings, client presentations and other meetings as appropriate, • Keep abreast of ever-changing market dynamics and industry trends Inspire related impacts regarding to CMS and commercial payers, • Work in a fast-paced environment and manage additional related responsibilities based on organizational needs, • Build a culture of compliance that ensures that all activities are fully aligned with company quality system procedures/policies, applicable laws, regulations, and industries standards WHAT YOU CAN BRING TO OUR GREAT TEAM Required: • Bachelor's degree in business, science or healthcare administration required, • 7+ years of experience in reimbursement/market access and/or Successful experience working with complex insurance payer claims, denials, and appeals (Medicare and commercial), • Demonstrated knowledge in coding, coverage, and payment for implantable medical devices across the healthcare landscape including HCPs, ASCs, hospitals, • Experience engaging directly with HCPs in multiple sites of service and in group educational settings, • Excellent communication and in person and virtual presentation skills to interface with customers, cross-functional partners, and internal reimbursement and prior authorization partners, • Independent and team-oriented problem solving and diligent self-motivated follow up, • Direct experience collaborating with multiple internal and external stakeholders and managing project, • Ability to travel regularly and up to 25% Preferred: • Implantable medical device experience, • Experience with Neurology products, • Coding certification (CPC, COC) #LI-Remote The salary for this position will be offered at a level consistent with the experience and qualifications of the candidate. This information reflects the anticipated salary range for this position at the time of posting. The salary range may be modified in the future and actual compensation may vary from the posting based on various factors such as geographic location, work experience, education and/or skill level. Salary$160,000—$190,000 USD BENEFITS AND OTHER COMPENSATION Inspire offers a highly competitive benefits package including (general description of the benefits and other compensation offered): • Multiple health insurance plan options., • Employer contributions to Health Savings Account., • Dental, Vision, Life and Disability benefits., • 401k plan + employer match., • Identity Protection., • Flexible time off., • Tuition Reimbursement., • Employee Assistance program., • All employees have the opportunity to participate in the ownership and success of Inspire. Employees at all levels can participate through equity awards and the Employee Stock Purchase Program. Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, pregnancy or childbirth, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Inspire Medical Systems is an equal opportunity employer with recruitment efforts focused on ensuring a diverse workforce. Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com Inspire Medical Systems participates in E-Verify.

🔍 TSD Operations Specialist - USA | Pax8 Join Pax8 as a TSD Operations Specialist (USA, Remote) and play a critical role in keeping our Technical Solutions Delivery (TSD) engine running smoothly while growing alongside our evolving AI-enabled ways of working. 🚀 Why This Role Is Exciting This is a hands-on, execution-focused opportunity for someone who enjoys structured work, clear processes, and dependable delivery. You'll gain exposure to modern operational tools, build strong foundational skills, and grow with a team that's thoughtfully introducing automation and AI - without expecting you to be an expert on day one. 🌍 Our Culture & How We Work At Pax8, culture truly matters. We're a global cloud marketplace built on trust, curiosity, and momentum - where people are encouraged to learn, ask questions, and improve how work gets done every day. Learn more about life at Pax8 on pax8.com and explore how we're shaping the future of cloud commerce through innovation and partnership. 🛠 What You'll Be Doing • Execute established operational workflows that support TSD programs and partner motions, • 📥 Manage intake, tracking, and follow-through on operational requests, • 📊 Maintain accurate trackers, records, and basic operational reporting, • 🧭 Support documentation of current workflows and process steps, • 🤖 Learn and use new tools, including AI-enabled platforms, with guidance, • 🔄 Assist with testing and adoption of new processes when introduced, • 🤝 Act as a reliable operational support partner for the wider TSD team 🌟 Your Impact Your work will directly support the efficiency, reliability, and scalability of the TSD team. By keeping operations running smoothly and accurately, you'll enable senior team members to focus on higher-impact initiatives while ensuring partners and internal stakeholders experience consistent, dependable support. 🧩 What You Bring • Demonstrated experience supporting operational, coordination, or administrative workflows, • Proven ability to follow documented processes and maintain high attention to detail, • Clear and confident written and verbal communication skills, • Comfort working with trackers, checklists, and structured task management, • Curiosity and willingness to learn new tools and systems over time, • Interest in technology, operations, or automation (prior AI experience not required), • Thrives with clear direction, defined expectations, and collaborative support 🔐 Trust & How We Hire At Pax8, we care deeply about building genuine, trust based relationships - starting with how we hire. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you. We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritizing applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process. 🌈 Inclusivity Matters We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in the USA. Pay & benefits Compensation Range: $36,309 - $51,871 (or more depending on experience). 🎁 Benefits at Pax8 (USA) • Competitive compensation package, • Annual performance-based bonus opportunity, • Comprehensive medical, dental, and vision insurance, • Employer-sponsored retirement savings plan, • Generous paid time off and company holidays, • Employee stock options, • Learning and development support, • Health and wellbeing programs 📈 Your Growth at Pax8 There's extensive room for a talented individual to grow at pace - whether that's advancing quickly in this role or exploring one of the many opportunities across our global organization. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive - and full visibility of what it takes to reach your next level. 🧠 About Pax8 Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organization with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. • Background Checks As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records. Equal Opportunities Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/ At Pax8, we care deeply about building genuine, trust-based relationships - starting with how we hire. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about - we're excited to meet you. Perks: Why Join Pax8? Because here, success isn't just about numbers-it's about impact. It's about being part of a team that thinks bigger, empowers each other, and never loses sight of why we do what we do: to make the cloud easier, more accessible, and more meaningful. At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits: • Non-Commissioned Bonus Plans or Variable Commission, • 401(k) plan with employer match, • Medical, Dental & Vision Insurance, • Employee Assistance Program, • Employer Paid Short & Long Term Disability, Life and AD&D Insurance, • Flexible, Open Vacation, • Paid Sick Time Off, • Extended Leave for Life events, • RTD Eco Pass (For local Colorado Employees), • Career Development Programs, • Stock Option Eligibility, • Employee-led Resource Groups Please take a moment to review our Proprietary Rights and Non-Competition Agreement - this document outlines important information about your rights and responsibilities if you join our team. Pax8 is an EEOC Employer. Equal Opportunities Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes. Job Applicant Privacy Notice

Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the "big picture." We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The "Stuff" it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it's due and demonstrate transparency. We "bring the weather" by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures - not just their success. We appreciate the individuality of the people around us. JOB SUMMARY: The Delivery Engineer | Splunk, will provide technical expertise in providing guidance on levels of effort for configuring, installing, and developing against Splunk: platform for operational intelligence. This position is a customer facing role and will be responsible for delivering project related consulting services to analyze the massive streams of machine data generated by IT systems and technology infrastructure-physical, virtual and in the cloud. SUMMARY OF ESSENTIAL JOB FUNCTIONS: Drive complex deployments and integration of Splunk while working side by side with the customers to solve their unique problems across a variety of use cases. Collaborate across the entire organization to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input. Leverage previous experiences, share best practices and create innovative solutions to push user adoption and maximize the value of Splunk. Collaborate with and enable customers to solve the next wave of questions on their own. May perform other duties as assigned by supervisor. REQUIRED SKILLS AND EXPERIENCE: A minimum of 3 years of current experience in technical consulting or big data analytics. Ability to quickly explore, examine and understand data from multiple disparate sources and how it relates to the customer's business. Demonstrable understanding of common enterprise applications (especially in the areas of security and finance). Experience with both the Unix and Windows operating systems; comfortable on the command line interface. Working knowledge and recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical tools. Ability to collaborate with technical and non-technical consumers from IT administrators to executive level stakeholders. Well organized with a healthy sense of urgency - able to set, communicate, and meet aggressive deadlines with competing priorities. Excellent speaking and customer interaction skills. Not required, but a plus: statistical and analytical modeling. This is a remote, contract position and eligible candidates must be located in the United States. EDUCATION / KNOWLEDGE / CERTIFICATIONS BA/BS in computer science, computer engineering, finance or mathematics or other related fields Splunk Enterprise Certified Admin Splunk Enterprise Security Certified Admin Splunk Cloud Certified Admin Splunk Enterprise Certified Architect Splunk Core Certified Consultant Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $100—$125 USD The Perks Comprehensive medical, dental and vision plans for you and your dependents 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability Competitive Compensation Training and development programs Major offices stocked with snacks and beverages Collaborative and cool culture Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We're committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. * To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Description Are you a creative strategist who thrives on making an impact at scale? Do you love turning customer insights into programs that drive real results? Are you energized by the challenge of building something new within a fast-growing, mission-driven team? Then we’re looking for you! We’re expanding our Customer Success team with a brand-new role designed to take our SMB customer experience to the next level. As we continue to grow our book of business we need a dedicated leader who can create and execute scalable programming that keeps our customers engaged, successful, and growing with FMX. The SMB Program Specialist is a part of the Customer Success team, otherwise known as FMX’s secret weapon. We stand out in the industry due to our best-in-class Customer Success, which has earned us a 98% customer satisfaction rating! The main objective of this role is to design and execute a scalable engagement program for SMB customers; including email campaigns, webinars, video content, and automated workflows that drives user adoption, retention, and satisfaction across the entire SMB segment. As a safeguard, this role may also carry a small portfolio of SMB accounts and step in as a Customer Outcome Manager when needed. You’ll be working in a fast-paced, high-energy, and collaborative environment, where you’ll be expected to show up every day and positively impact the strategy and culture of the company. Responsibilities: As the SMB Program Specialist, you will: • Design, build, and continuously improve a scalable SMB programming system that drives customer engagement, product adoption, and retention across 2,000+ accounts, • Plan and execute multi-channel customer communication campaigns including email blasts, newsletters, and targeted outreach sequences, • Host and produce customer-facing webinars, virtual events, and live Q&A sessions on topics informed by real customer trends and pain points, • Develop customer education content such as video walkthroughs, help guides, and best practice resources that reduce inbound outreach and increase self-sufficiency, • Build and manage automated playbooks, workflows, and health score triggers in Planhat (CRM) to enable proactive, data-driven customer engagement at scale, • Analyze customer data and inbox trends to identify the most pressing pain points across the SMB segment and translate those insights into actionable programming, • Collaborate closely with the SMB Customer Outcome Manager team to ensure programming addresses real customer needs and aligns with account-level outreach, • Track, report on, and continuously optimize program performance metrics including open rates, webinar attendance, adoption indicators, and retention outcomes, • Identify opportunities for upsell and cross-sell through programmatic touchpoints, surfacing qualified leads for the COM team, • Manage and record all program activities, campaign results, and customer engagement data in Planhat, • Serve as a Customer Outcome Manager for a select portfolio of SMB accounts as needed, ensuring retention through driving value, product adoption, and customer satisfaction, • Travel to customer events, conferences, and FMX regional forums as needed Requirements Preferred Experience & Qualities: What are we looking for in this role? • A proven knowledge of the FMX software or demonstrated ability to rapidly become an FMX expert, • Experience designing and executing customer engagement programs at scale in a SaaS or Customer Success environment, • Hands-on experience with CRM platforms and automation tools — experience with Planhat is a strong plus, • Demonstrated ability to produce compelling customer-facing content, including webinars, video walkthroughs, and written communications, • A data-driven mindset with the ability to analyze engagement metrics and iterate on programs based on results, • Strong project management skills with the ability to manage multiple programs and deadlines simultaneously, • Experience in Microsoft Office, specifically Microsoft Excel, • The ability to build and nurture relationships with customers and internal stakeholders, • Excellent written and verbal communication skills, with a strong ability to distill complex information into clear, engaging content, • An understanding of when to proactively reach out to customers and how to identify at-risk or high-opportunity accounts, • An innovative way of thinking to creatively solve problems and build programs from the ground up, • A positive, customer-centric attitude, • Self-motivation and strong time management skills, with the ability to thrive in an autonomous, remote-first environment, • Commitment to continuous improvement and a coachable spirit, • Effective presentation and facilitation skills, particularly for hosting live virtual events, • A match with our core pillars: Teamwork, Excellence, & Integrity The hiring process for this role: • Apply! Submit your resume and answers to the application questions below via the Workable portal, • Phone screen with People Ops: A 30-minute conversation to review your background and experiences, discuss the culture at FMX, and ensure that you understand the general expectations for the role. Also, a great time for you to ask questions about compensation, benefits, etc., • Hiring manager conversation: A 60-minute conversation with the hiring team. Be prepared to discuss your background as well as what you’re looking for in your next role and what direction you see your career path taking. Also, this is a great time for you to ask questions about the expectations for this role, team culture, etc., • Final Interview: A 60-minute peer interview with teammates on the SMB team., • Offer & Onboarding: Candidates who receive an offer will be required to complete a background check prior to onboarding. New hires are also expected to work onsite at our Columbus, OH office during their first week to complete onboarding and connect with the team in person. Benefits _ and Life at FMX: • You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company., • Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance., • Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. We have one all-company event a year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator., • Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection., • Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time?, • Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines., • You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously. Compensation: • We will offer a base salary and a Company Performance Bonus. Total on target earnings are expected to be $70,000 annually., • 401(k) and medical / dental / vision / short and long term disability / life insurance. Other considerations: The candidate for this position can be located anywhere in the US. Company: FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: _ Note: All other company requirements are documented in the FMX Teammate Handbook. FMX is an equal opportunity employer and a drug-free workplace.

The Senior Broadcast Systems Engineer is a strategic, customer-facing technical leader within NETGEAR’s growing Broadcast business. This role combines deep expertise in IP networking and broadcast workflows with the commercial awareness needed to support partners, influence solution design, and drive market adoption. As the technical face of NETGEAR in the broadcast ecosystem, you will work closely with OEM partners, system integrators, production facilities, and enterprise studios to validate solutions, drive design wins, and establish NETGEAR as a trusted networking partner for modern IP-based broadcast environments. This is a U.S.-based remote role, with a preference for candidates located on the East Coast. Key Responsibilities: Serve as NETGEAR’s senior technical authority for broadcast and live production environments. Develop and maintain technical integrations with leading OEMs (e.g., Riedel, EVS, Clear-Com, Panasonic, Grass Valley). Design, validate, and support IP-based broadcast workflows including AES67, Dante, Ravenna, ST 2110, NDI, IPMX, and PTP-sensitive environments. Architect and maintain lab environments, testbeds, and demos used for validation, enablement, and customer engagement. Partner with Sales, Business Development, and Alliances to support strategic accounts and drive early design influence. Deliver technical enablement for internal SE teams and partners through training, documentation, and best practices. Provide direct field feedback to Product and Engineering on switching, multicast, QoS, redundancy, and PTP performance. Represent NETGEAR at industry events such as NAB, IBC, and InfoComm, supporting demos, content, and thought leadership. Required Qualifications: Strong IP networking foundation combined with hands-on broadcast engineering experience. Expertise with professional broadcast audio and IP video technologies: AES67, Dante, Ravenna, SMPTE ST 2110 Multicast, IGMP, QoS, and PTP Experience supporting production facilities, intercom systems, OB trucks, post-production, or enterprise studios. Exposure to partner engagement, business development, or technical sales. Strong customer-facing communication and presentation skills. Experience collaborating cross-functionally with Product, Engineering, Sales, and Marketing. Requires frequent travel (up to 60%), including short-notice and international travel. Technical Expertise: Layer 2/Layer 3 switching, VLANs, multicast routing, IGMP behavior, QoS, and redundancy models. Real-time media transport and timing architectures (PTP boundary and transparent clocks). Broadcast control and orchestration platforms (e.g., NMOS, Evertz MAGNUM, Nevion VideoIPath, EVS Cerebrum, Riedel Director). End-to-end design and troubleshooting of broadcast audio/video networks. Monitoring and analysis tools (packet capture, PTP analyzers, telemetry). Automation, APIs, or scripting (REST, Python) a plus. Preferred Qualifications: Experience with broadcast or professional A/V manufacturers, system integrators, or production facilities. Familiarity with OEM ecosystems such as Riedel, Clear-Com, EVS, Panasonic, Grass Valley. Experience with IP orchestration or monitoring platforms (e.g., TAG, Nevion, Evertz). Company Statement/Values: At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture. We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity. NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.

Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Candidates ideally located in the following cities: Chicago, IL, St. Louis, MO, Kansas City and Omaha, NE. The Enterprise Sales Director creates, identifies, and closes sales within North America or a set of named accounts. The Sales Director's primary responsibility is to acquire new customers and drive revenue. A successful Sales Director is a self-starting closer who can create a large pipeline of business within a short period of time. We look for business athletes who are aggressive team players - hungry, nimble and intelligent - with the ability and willingness to close a mix of complex enterprise and more transactional deals. Key Responsibilities: • Create and drive revenue within a specified region or list of named accounts, • Generate business opportunities through professional networking and cold-calling, • Drive brand awareness, campaigns, and lead generation via networking, associations, etc., • Meet and exceed all quarterly and annual sales quotas, • Own the sales cycle from lead generation to closure, • Develop business plan and present the business plan during quarterly review sessions, • Maintain account and opportunity forecasting within our internal forecasting system (SFDC), • Self-generate leads from a personal connections, referral partners, and regional networking events, • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experienceKey Qualifications:, • 5+ years of outside enterprise software sales experience, • Be able to work independently and as part of a team in a fast pace, rapid change environment, • Experience selling at the C-level, • Proven track record of sales excellence, • A proven sales hunter and closer, • Superior professional presence and business acumenPreferred Qualifications:, • Contact Center Software Sales in less than 1,000-seat space, • Experience selling to COO/CFO, • Knowledge of territory or accounts assigned Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching., • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents., • Generous employee stock purchase plan., • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $88,100—$211,000 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.