Remote customer support jobs in Medford, New York - Page 2Create job alerts

Customer Support / Remote] - Anywhere in U.Competitive pay / Health insurance / 401k / PTO - As a Customer Service Coordinator at Cennox, you will: Manage customer inquiries via phone, email, and chat; Provide excellent customer service by resolving issues and answering questions promptly and accura

Customer Support / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquiries

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product

Job DescriptionSalary: $70-95K DOE Firmware Engineer Key Responsibilities: • Firmware Development: Design, develop, and maintain embedded firmware for power supply products, including microcontroller programming, device drivers, and communication protocols. Familiarity with Microchip, TI and Freescale uPs and their coding., • Algorithm Development: Collaborate with hardware engineers to develop and optimize control algorithms for power conversion, voltage regulation, and protection mechanisms., • Integration and Testing: Integrate firmware with hardware platforms and conduct thorough testing to ensure functionality, reliability, and compliance with specifications and standards., • Documentation: Prepare clear and comprehensive documentation including design specifications, test plans, and user manuals to support product development and customer support activities., • Troubleshooting and Debugging: Identify and resolve firmware-related issues through systematic debugging, testing, and analysis of system behavior., • Continuous Improvement: Stay abreast of emerging technologies, industry trends, and best practices in firmware development to propose and implement continuous improvements in our products and processes., • Collaboration: Work collaboratively with cross-functional teams to ensure alignment of firmware development efforts with overall project goals and timelines. Qualifications: • BS in EE or Computer Science or related fields, • Prefer 3-5 years experience but entry level / new graduate will be considered based on experience., • Domestic and international travel may be required., • Bilingual Mandarin a plus., • Assembly language knowledge a plus., • Sponsorship for H1B is available., • Onsite position in NY(Long Island) office, no hybrid or remote option Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Vision insurance, • Life Insurance, • Paid time off Location New York (Long Island)

Job DescriptionWe are a general contractor specializing in commercial and industrial construction, seeking a hardworking and reliable Assistant Project Manager to join our team. This is a full-time, on-site position (not remote) that provides direct support to the Project Managers and CEO. The ideal candidate is a flexible and adaptable team player with excellent time management, communication, and customer service skills. This role requires someone who is organized, proactive, and capable of thriving in a fast-paced, dynamic environment. Responsibilities • Provide support to the CEO, Project Managers, and Superintendents on assigned projects, • Assist with coordinating and managing projects from inception to completion, • Carry out daily operational tasks in an effective and timely manner, • Organize, file and maintain all current project documents and logs., • Maintain project management software to ensure field staff have access to up-to-date information, • Prepare, review, track, and distribute contracts, change orders, submittals, RFIs, shop drawings, and related documentation, • Build and maintain strong relationships with clients, vendors, and subcontractors, • Assist in creating and adhering to job schedules and timelines., • Assist in management of project permit process, • Coordinate and schedule meetings, conference calls, and job site visits, • Attend and/or lead project meetings, • Track and report on project progress and performance, • Assist with project close-out, • Minimum 1-3 years experience in the commercial construction industry, • Bachelors degree in construction management preferred, • Knowledge of construction/project management software a plus, • Ability to multitask and prioritize as you will be handling multiple projects at the same time, • Proficient in Microsoft Word, Excel, and Outlook, • Highly organized and detail-oriented, • Thrives in a fast-paced work environment, • Excellent communication skills, strong work ethic, and high moral integrity, • Salary range is $60,000$80,000, depending on experience, • Health, Dental & Vision insurance with employer contribution, • Paid time off and paid holidays, • Yearly performance-based bonus, • 401k match

Job DescriptionWe are a general contractor specializing in commercial and industrial construction, seeking a hardworking and reliable Construction Estimator to join our team. This is a full-time, on-site position (not remote) that provides direct support to the owner. The ideal candidate is a flexible and adaptable team player with excellent time management, communication, and customer service skills. This role requires someone who is organized, proactive, and capable of thriving in a fast-paced, dynamic environment. Responsibilities • Responsible for all aspects of estimating and project start up., • Responsible for the preparation of all RFP/bid packages and managing the bid process., • Communicating with vendors to obtain bids for materials and services needed for construction projects., • Creating detailed construction estimates based on engineering designs and specifications provided by architects, engineers, or contractors., • Reviewing bids from vendors to ensure compliance with contract requirements., • Interpreting plans, specifications, and drawings to determine project costs., • Estimating materials and labor costs for construction projects using computer software programs., • Proven experience as a construction estimator, minimum of 3 years, • Bachelors degree in construction management preferred, • Salary range is $90,000$110,000, depending on experience, • Knowledgeable in the field of commercial construction a plus, • Knowledge of construction/project management software a plus, • Ability to handle multiple projects at the same time, • Proficient with Microsoft Word, Excel and Outlook, • Organized and detail oriented, • Ability to work in a fast-paced environment is a must, • Must have excellent communications skills, excellent work ethics and moral integrity., • Competitive Pay Depending Upon Experience, • Health insurance including vision and dental with employee contribution, • Paid time off & holidays, • 401K match, • Yearly bonus based on performance, • Career Advancement

Job Description Product Trainer, Senior Level Aerospace/Military REMOTE- US-Based We are seeking a qualified and motivated Senior Product Trainer to join our team in a full-time, remote capacity. The ideal candidate will be responsible for defining, developing, and delivering impactful training programs for a diverse range of products. The ideal candidate will be able to translate complex technical information into accessible and engaging learning experiences for various audiences. This role requires excellent communication skills, strong technical aptitude, and a passion for helping our customers succeed with their products. Responsibilities include, but are not limited to: • Design and develop engaging and effective learning experiences, utilizing instructional design models, adult learning theories, and multimedia tools to enhance knowledge acquisition and skill development., • Apply System Approach for Training (SAT) along with ADDIE and AFH 36-2235 to develop instructionally sound and technically accurate training systems., • Apply principles of Instructional Systems Design (ISD) to ensure effective and efficient learning outcomes., • Design curricula and courseware that include instructional materials, including lesson plans, instructor guides, student guides, job aids, CBT/WBT modules, e-learning content, and practical exercises., • Delivering product training sessions (in-person, online, and hybrid) tailored to different audiences., • Participate in Integrated Logistics Support (ILS) efforts to ensure training is integrated with broader sustainment planning., • Conduct Training System Requirements Analysis (TSRA) to identify training needs, performance gaps, content requirements, and system design inputs., • Develop and maintain Training System Documents (TSD) and related planning artifacts to support system acquisition and training implementation., • Develop training products in compliance with DoD Data Item Descriptions (DIDs), including:, • DI-SESS-81526C - Technical Manual, • DI-SESS-81525 - Training Materials, • DI-PSSS-81524D - Training Project Plan, • DI-MISC-81459B - Presentation Material, • DI-ILSS-81070 - Training Equipment Requirements List, • Ensuring training products are aligned with technical documentation and support data, including MIL-STD-40051, S1000D, GEIA-STD-0007, and LPD databases., • Collaborate with engineers, logistics personnel, and SMEs to validate the technical accuracy of training content., • Maintain accurate records of training content development, version control, and delivery schedules., • Ensure training materials remain current with product upgrades, modifications, and configuration changes., • Track and analyze training activities and generate insightful reports on training completion rates, learner feedback, and performance metrics, providing data-driven recommendations for continuous improvement. Required Qualifications: • 5-7+ years of experience in training system development within defense or aerospace., • Exceptional communicator and trainer, capable of delivering engaging presentations and fostering strong interpersonal relationships with diverse stakeholders, including technical and non-technical audiences., • Proficient in eLearning development tools (Articulate, Captivate), SCORM-compliant LMS platforms, and presentation software., • Deep understanding and application of relevant defense and aerospace standards and specifications, including MIL-HDBK-29612 Series, MIL-STD-40051, S1000D, GEIA-STD-0007, and LPD databases., • Experience using technical source data (e.g., engineering drawings, 3D models, LPD)., • Strong relationship-building, decision-making, and problem-solving skills., • Ability to work in pressure situations and to meet tight deadlines., • Strong computer skills and proficient in all Microsoft Office applications., • The ability to obtain and maintain a DoD security clearance as required., • Willingness to travel up to 40% to customer sites, military installations, and training venues., • US Citizenship - Required. Preferred Qualification: • Graduate of a Military Instructor Training Course, such as:, • Air Force Academic Instructor School (AIS), • Navy Instructor Training Course (NITC), • Army Basic Instructor Course (ABIC) or equivalent, • Strong understanding of Artificial Intelligence (AI) tools to enhance training development and delivery, such as:, • Adaptive learning systems, • AI-generated content and assessments, • Virtual training assistants or chatbots, • Learning analytics automation, • Experience in S1000D, IETM/IETP development, or MIL-STD technical content., • Familiar with S6000T principles for structured training needs analysis, training objectives definition, and traceability between training and operational tasks. Strong project management skills, including experience with tracking tools and managing deliverables. As a Dayton T. Brown employee, you can expect a fun working environment that provides security and career advancement and so much more such as: • Tuition reimbursement, • A stable, successful organization, • Innovative work environment, • Advancement potential, • Private medical, vision, and dental insurance, • Profit sharing, 401K with company match!, • Work/Life balance and family values. Dayton T. Brown, Inc. is an equal opportunity employer - Veterans and Disabled. Job Posted by ApplicantPro

Job Description Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity. Summary of Responsibility: A Field Service Technician is a key member of the Customer Support Department and is primarily responsible for the installation, preventive maintenance, solving and repair of Computer Numerically Controlled (CNC) Lathe, Milling and Multi-Functional Machining Centers. We are seeking customer focused professionals who have a positive attitude, a high interest in learning and great Customer service skills. This opportunity is an above average platform for technical advancement and compensation growth. What You Will Contribute: The CNC Field Service Technician must have or be willing to learn through training on the job and classroom an understanding of mechanical drawings, electrical/pneumatic/hydraulic schematics, PLC ladder diagrams and testing equipment required to effectively diagnose and resolve issues with electrical/mechanical components, as well as electro-mechanical and machine control systems. • Daily travel from home to Customer facilities with occasional overnight hotel stays required when servicing remote Customer locations within the designated coverage territory or when participating in remote training programs., • Demonstrating a willingness to help others and be a team member, • Install, commission, calibrate, maintain, tackle, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities. Service calls also include operator training, networking between systems, software applications, preventive maintenance, major assembly replacements and alignments, overhauls/refurbishments, upgrades/retrofits, and un-installation services., • Provide a direct communication link between the Customer and the Service Group of the Robert E. Morris Company., • Provide voice of Customer feedback., • Through service and Customer relationships, build brand dedication., • Conduct travel and work in a safe manner, constantly learning new technology and soft skills., • Apply machine tool manuals, technical documents, as well as internal and external authorities to optimally diagnose and resolve CNC equipment issues., • Proficient verbal and written communication and Customer relation skills., • Able to interact and effectively communicate in person and over the phone with customer and co-workers., • Present a professional image., • Must be adaptable to changes and able to deal with change, delays, or general work-related issues., • Basic digital literacy and shown understanding of MS Word, Excel, and Outlook., • Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers etc.)., • Knowledge of machine tool manufacture, installation, operation, maintenance & repair and/or a broad shop background – is a plus., • Basic mechanical and logical solving skills are a must., • Rational decision making and problem-solving skills. Work Environment • Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated or manual machinery. General office and training environment experienced at the Robert E. Morris Company. Other Functions: What’s in it for You: • We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:Competitive starting salary, • Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance, • 3+ Weeks’ Vacation to Start, • 10 Company Paid Holidays, • 401(k) retirement plan with company contributionTuition reimbursement, • Employee appreciation events and perksEmployee Assistance Program Mental and Physical Requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Must be highly mobile, able to access all areas of the premises., • Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects., • Ability to sit for prolonged period of times., • Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees., • Ability to frequently use hands and arms., • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Requisition #: 1137B - Long Island, NY

Job DescriptionDescription: About Us: Lab Crafters is the premier manufacturer of laboratory furniture systems, casework, seating, fume hoods, and custom solutions for the life sciences, biotechnology, and higher education. Our mission is to create state-of-the-art laboratory environments by providing innovative products and solutions tailored to support emerging and changing scientific processes and technology. Job Title: Project Manager (Lab Casework / Furniture, Architectural Millwork) Department: Project Management Operations Reports To: CET Design Manager Position Summary: The Project Manager acts as the liaison between the Company and its Customers. They are responsible for the overall delivery and success of their assigned projects by proactively and successfully managing, planning, and coordinating activities within specified cost and time demands. The Project Manager needs to manage multiple projects and activities simultaneously and must be organized and utilize effective time management strategies. The Project Manager will need excellent written and verbal communication skills as they interact with executives, contractors, architects, engineers, customer end-users and tradesmen. (Laboratory Casework, Furniture, Architectural Millwork) Minimum Background, Experience, and Requirements: 4-year bachelor's degree in Construction Management, Engineering, Architecture, Business Management, or similar field of study. 3+ years of experience in project/account management roles in construction/architectural manufacturing company, dealership, or installation company Proficient in MS Office software suite Must be able to read, understand and interpret construction documents, including specifications, architectural and MEP drawings. Understand the basics of mechanical, electrical, and plumbing assemblies. Advanced knowledge of these topics is a plus Strong organizational skills Knowledge of VISUAL ERP, AutoCAD and Builder-trend software is a plus Reliable, good work ethic, and high integrity. Salary Range: $75K-$110k annually. The pay range for this position is approximate. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities. Work Location: Remote Requirements: Tasks / Responsibilities: Review projects with Architectural Drafting/Engineering, Layout, Purchasing, and Sales to understand and meet all the customer expectations. Take ownership of the project at notice of award and author all correspondence throughout the project life. Work with the manufacturing production team to develop the production schedule, financial billing plan and set project priorities. Oversee the Architectural Drafting/Engineering translation of the project requirements, as they may be determined through the contractual plans and specifications as well as the internal estimates and sales commitments. Communicate the project fulfillment progress to customers on a regular basis, including attending job site meetings. Create detailed project completion schedules including submittals, procurement, production, delivery, and installation. Oversee the document control process for RFI’s, submittal drawings and product data (prepared by the assistant project manager). Optimize cost effectiveness of project deliveries and installation. Manage all aspects of change orders (coordinate the processing and execution), from schedule impact analysis to maximizing revenue for each opportunity that may present itself. Review existing project financials to reconcile all charges to ensure proper reporting of cost by project. Ensure the processing of final payment is complete and accurate by working with Finance. Troubleshoot problems in the field with installation trades. Oversee the project close-out and completion of project punch list. Maintain customer satisfaction and company profitability. EEO STATEMENT: Lab Crafters, Inc. is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, genetics, or other characteristic protected by law. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Job Type: Full-time REMOTE Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Job Description The Help Desk duties which may include, but are not limited to: Providing outstanding customer service for Tier 1 service requests, incidents, and problems reported by Clients. The Technician will troubleshoot and resolve technical and procedural issues in an efficient and timely fashion over the phone, in person and through remote connectivity software. Help requests will come from our clients through email, phone calls, or the help desk system. The Help Desk Technician will ensure that all Service Desk requests, incidents, and problems are entered into ticket tracking system with accurate, detailed information. This position is also responsible for procurement, issuance, tracking of new and/or replacement computers/peripheral devices for customers as needed, ensuring replacement device is working properly. Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required. Responsibilities: • Help Desk or Service Desk experience, • Fundamental Client Network configuration and troubleshooting using TCP/IP over Ethernet, Wireless Networking and WAN, • Printer installation, maintenance, and troubleshooting, • Installation, management, and support of Malware removal tools (anti-virus, anti-spam), • Maintenance and upgrades of desktop PCs, thin clients, peripherals, laptops and the software that they contain Provide hardware and software technical and procedural support to external clients, • Knowledge and hands-on experience with the following: Operating Systems: Windows 2008/2012 Server, Windows XP/7, and Windows 8.1., • Windows Server Activate Directory Experience (Create, Edit and Delete Users Accounts, Unlock Account, Group, Permissions), • Microsoft Exchange Knowledge, • Working knowledge of remote connectivity technologies such as Citrix, VMware View, Team Viewer, VNC and Microsoft Remote Desktop Required Experience and Qualifications: • Associate’s degree or currently enrolled in a IT related degree program; experience may be substituted for education, • Entry Level with 1-2 years’ Experience in related field, • Effective customer service, and verbal and written communication skills Strong organizational and analyzing skills, • Ability to work independently and as part of a team, • Professional attitude, self-motivated, strong work ethic and the ability to work in a fast-paced and dynamic environment, • Be committed to Ozkar Services mission, and be willing to go above and beyond, • Ability to be “on call" and “on standby" in relation to the workload, • Ability to complete on-the-job and/or classroom training in order to remain competitive in Information Technology field., • Working Knowledge on Ticketing System ConnectWise and Management Console LabTech, • Must be able to Multitask in stressful office environment, • Technical Certification Requirements: Comp-TIA A+, Comp-Tia Network +, Microsoft MSCE, Cisco CAN Work Environment: • Employee must be able to travel to other work sites as required, • Must be able to lift 75 lbs

Job Description Field Technician Flash Fire Dynamics is a Long Island-based HVAC controls contractor and IT-managed service provider. We are currently offering a variety of positions to help grow our family. We are looking for experienced technicians with at least two years of experience in the IT or HVAC controls industry, with a strong comprehension of either IT systems and networks, or automated control systems and logic programming (Ladder, FBD, structured text). If you have strong skills in drafting programs like Microsoft Visio or AutoCAD, or other creative suites, or you’re an HVAC mechanic, we encourage you to reach out as well. This is a field technician role. You’ll drive to customer sites to perform work (a gas card is provided for your vehicle). You’ll interact with on-site customer representatives, such as office and facility managers, so strong people skills are a must. We also build control panels in our shop, so some in-office work at our Bohemia location is expected. We offer paid time off (PTO), sick time, and holiday pay. We also expect to introduce medical and 401(k) benefits in late 2026 or early 2027, based on employee needs and requests. Base Expectations (Applicable to Both Controls & IT Tracks) • Ability to handle physical workload, • Familiarity with wiring diagrams, • Network wiring and terminations/management (Ethernet, structured cabling, etc.), • Service and installation of technical systems on customer sites, • Basic troubleshooting and problem-solving skills, • Service and installation of building automation systems (HVAC, lighting, air quality monitoring, etc.), • DDC and PLC systems (Direct Digital Controls & Programmable Logic Controllers), • Logic programming (for controllers/sequences), • Graphical user interface programming (for control system dashboards), • Network wiring and terminations for building protocols such as BACnet, LON, OPC, etc., • On-site and remote PC management and helpdesk support, • Entra (Azure) and on-premise domain networks, • Virtual machines (VMware, Hyper-V, etc.), • Microsoft 365, Exchange Online, and On-premise management, • Email security, • Mobile device management (MDM), • VoIP phone systems