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Work from anywhere in the world. Receive expert training from day one. Unlock unlimited earning potential with a proven, step-by-step system. Expert Seekers Training is eager to welcome motivated individuals into our dynamic team as Remote Sales Consultants. Say goodbye to the traditional 9-to-5 grind and embrace a fully remote career where you control your time and income, with no limits on how much you can earn. We know many opportunities fall short on guidance and support, so we developed a clear, comprehensive system that simplifies your path to success. From day one, you’ll receive hands-on training designed to help you hit the ground running and start generating results swiftly. Why This Opportunity Stands Out Many new team members achieve six-figure incomes within their first year by consistently applying our tested approach. Why Join Us Now? Due to rapid expansion, we are selectively onboarding new consultants to maintain quality support and individualized coaching. With limited spots available, this is a competitive and exclusive chance to join our growing family. Your Responsibilities as a Remote Sales Customer Representative • Connect with potential clients through phone, video calls, and digital platforms - no cold calling required, • Confidently present solutions using our straightforward, proven sales framework, • Introducing products such as life insurance, annuities, and Indexed Universal Life (IUL), helping clients plan and protect their financial future., • Build strong relationships with prospects through timely follow-ups, • Track leads and measure your own performance metrics, • Apply ongoing training to continuously improve results We provide everything you need: • Structured scripts and sales frameworks, • Daily action plans, • Dedicated coaching and mentorship, • Tools to streamline your workflow No prior experience? No problem. If you’re coachable, self-motivated, and consistent, you’re already a great fit. What You’ll Gain • Fully remote work - operate from anywhere that suits your lifestyle, • Flexible hours - you own your schedule, balancing work and life effortlessly, • Unlimited earning potential with no cap on commissions, • Comprehensive onboarding and continuous professional development, • Access to health insurance options, • Paid company trips and exclusive incentives, • Recognition for your achievements plus opportunities for leadership roles Who Thrives in This Role? • Individuals seeking freedom over their time and income, • Self-driven professionals who thrive in independent environments, • Learners eager to embrace new sales strategies and grow, • Goal-oriented people who take initiative and see projects through Earnings Potential Your income reflects your effort - there’s no limit to what you can earn. Many consultants: • Earn their first commission within weeks, • Build steady, scalable monthly income, • Reach six-figure earnings during their first year Why Expert Seekers Training? • Cutting-edge, efficient sales methods, • Strong investment in your growth and success, • A supportive culture designed to help high performers excel Ready to Take Control of Your Career and Income? This rare opportunity fills fast. If you want to build a prosperous, flexible remote career with uncapped earnings and tailored support, apply now! Position Type: 1099 Independent Contractor | Commission-Based Compensation

Job Description: Summary: The Customer Care Advocate (CCA) resolves customer inquiries via telephone, walk in, mail, fax, web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim payments, and enrollment in accordance with LOS, Corporate Service strategy, NCQA, and legislative requirements. The Customer Care Advocate provides service for customers and business partners while responding in a professional, efficient, and timely manner to resolve issues and enhance member & provider satisfaction/retention. The B version of this role requires the individual to speak Spanish fluently. Essential Responsibilities/Accountabilities: All Levels • Provides service among the customers and business partners while responding in a professional, efficient, and timely manner to enhance member and provider satisfaction and retention. Must exercise tact, patience, and professionalism at all times in responding to internal/external customers., • Documents, researches, interprets and responds to inquiries from internal and external customers, business partners and special groups concerning our products, services and policies in accordance with LOS, NCQA, HIPAA, NYSDOH, CMS and other legislative requirements., • Utilizes appropriate resources, resolves customer inquiries accurately & efficiently resulting in acceptable quality, first contact resolution/provider satisfaction, and performance., • Provides outreach related to claims, onboarding, effectuation, retention, provider inquiries, and any other complex inquiry., • Demonstrates willingness to adapt and be flexible to changes and business needs while taking ownership and accountability for issue identification and resolution., • Participates in meetings, training, and skill development to support career path and individual development plans., • Is knowledgeable and enthusiastic about the company and our products and/or services., • Identifies and follows through on issues impacting the Health Plan and customer experience., • Develops effective internal working relationships for improved communication and collaboration., • Shares ideas and solutions to improve processes, procedures, and systems., • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and Leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures., • Regular reliable attendance is expected and required., • Performs other functions as assigned by management. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. Level I: • High School diploma or equivalent, customer service experience preferred., • Entry level position. Duties performed under close supervision., • B Version: Bi-lingual English/Spanish required (must have ability to speak Spanish fluently)., • Ability to multi-task to efficiently resolve customer concerns, by actively listening to the customer, navigating screens on the computer, typing call documentation, and speaking to the customer simultaneously., • Computer skills required, including the ability to navigate in a Windows environment. Skillful at working between multiple programs and applications at the same time., • Organizational skills, reasoning, problem solving skills, effective and diplomatic communication, ability to prioritize, multitask, and work in fast paced environment and remain professional and focused under multiple pressures and demands., • Successfully attends and completes all training as defined by the business unit. Level Il - in addition to Level I requirements: • Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of 12 months., • Successfully complete training as required by the business unit., • Ability to efficiently resolve complex & escalated issues with minimal direction., • Advanced system and navigational skills., • Expanded communication skills across multiple channels including, but not limited to, voicemail, email, web chat, outbound calls, membership growth, retention, etc., • Takes accountability and ownership of issues and resolution with minimal supervision. Level III - in addition to Level II requirements: • Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum 10 out of 12 additional months., • Successfully complete training as required by the business unit., • Self-sufficient in resolving complex & escalated issues., • Provide mentoring and support to new hires and peer group., • Assist with tasks assigned by management that require advanced problem-solving skills., • Demonstrates functional global thinking and takes initiative to recognize opportunities within the team. Physical Requirements • Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time., • The ability to hear, understand, and speak clearly while using a phone, with or without a headset., • Ability to travel across the Health Plan service region for meetings and/or trainings as needed. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Please note: There may be opportunity for remote work within all jobs posted by the Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Compensation Range(s): Grade N2: Minimum $20.00 Maximum $20.00 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary: Conducts case management program activities in accordance with departmental, corporate, NYS Department of Health (DOH), Centers for Medicaid & Medicare Services (CMS), Federal Employee Program (FEP) and National Committee for Quality Assurance (NCQA) accreditation standards, as appropriate to the member's case assignment. Uses a systematic approach to identify members meeting program criteria; assessing for opportunities to educate, support, coach, coordinate care and review treatment options, through collaboration with providers and community-based resources. Participates in a cross functional, multi-disciplinary team to identify and implement member-centric interventions to ensure optimal and cost-effective health outcomes. Collaborates with interdisciplinary care team to develop a comprehensive care plan to identify key strategic interventions to address member's needs, health goals and mitigate health care cost drivers. Essential Accountabilities: Level I • Handles behavioral health member clinical management programs., • Maintains knowledge of current Case Management Society of America (CMSA) Standards, NCQA Standards, Case Management Program activities, and performs the activities as directed by departmental policy and leadership, current NYS DOH, CMS regulations and standards if managing members of Medicare programs, and other regulatory requirements as applicable., • Carries out job responsibilities in accordance with departmental, corporate, state, federal and accreditation standards, as well as licensure, certification and scope of practice requirements for each specific health-related field/specialty,, • Maintains confidentiality and conducts information management procedures per corporate and departmental policy., • Implements the Case Management Process per department policies, procedures and guidelines. The process includes case identification, case opening, member assessment, education and support intervention opportunities, developing care plans, conducting member-centric interventions, measuring member outcomes during re-assessment, case closure, and case reviews., • Screens members that fall within the defined populations served, referred to the department, either by data analysis or by internal or external referral sources. Applies case management criteria and professional clinical judgment to determine a member's appropriateness for case management services., • Initiates case management, as outlined in the Case Management Program Description. Opens appropriate cases timely and effectively. Using motivational interviewing, assures essential information relating to case management is disclosed to members, thus increasing the opportunity for success in meeting member health goals., • Works in collaboration with members' physicians and other health care providers to assess the needs of the member, facilitate development of an interdisciplinary care plan, coordinates services, evaluates effectiveness of services and modifies the member care plan as necessary. Maintains positive working relationships within this arena., • Assesses member/caregiver knowledge of his/her illness and initiates appropriate education interventions to address knowledge deficits., • Collaborates with member/caregiver to determine specific objectives, goals and actions to address member needs and barriers to meeting health goals identified during assessment., • Provides appropriate resources and assistance to members with regards to managing their health across the continuum of care. Maintains updated information related to appropriate community resources and serves as a source of information for providers and other members of the healthcare team. Acts as a liaison between providers and community resources., • Participates in inter-disciplinary coordination and collaboration to ensure delivery of consistent and quality health care services. Examples may include Utilization Management, Quality, Behavioral Health, Pharmacy, Registered Dietitian and Respiratory Therapist, • Accepts responsibility for continuing education relative to professional growth. Meets or exceeds the minimum continuing education requirements as set forth by departmental and corporate policy, and by individual professional certification standards, if applicable., • Participates in and promotes other health plan programs, such as, Preventive Health, use of web-based tools for self-management of conditions and engagement in digital health programs and applications., • Work collaboratively with all Case Managers, especially those with varied clinical expertise (ex. Social Work, Behavioral Health, Respiratory Therapy, Registered Dietitian, Registered Nurse, Medical Director, Pharmacist, Geriatrics, etc.) to ensure continuity and coordination of care., • May work with internal and external stakeholders for value-based payment programs, such as accountable cost and quality arrangements (ACQA)., • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures., • Regular and reliable attendance is expected and required., • Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) • Handles all member clinical condition management programs., • Offers process improvement suggestions and participates in the solutions of more complex issues/activities., • Mentors junior staff and assists with coaching whenever necessary., • Consistently meets/exceeds all productivity and performance metrics, including positive results of audits., • Works independently in coordinating and collaborating with members and providers, resulting in improving member and community health., • Manages more complex assignments and/or larger caseloads., • Displays leadership skills and serves as a positive role model to others in the department., • Participates in the orientation of new staff. Level III (in addition to Level II Accountabilities): • Process Management and Documentation - o Identifies, recommends, and evaluates new processes as necessary to improve productivity and gain efficiencies. o Assists in updating departmental policies, procedures and desk-top manuals relative to the CM functions. o Identifies and develops processes and guidelines for performance improvement opportunities for the Case Management Department. • Expert and resource for escalations. Serves as subject matter expert and if called upon, works directly with the operation and clinical staff to resolve issues and escalated problems., • Mentors and provides guidance and leadership to the daily activities of the Case Management Department clinical staff. Acts as resource to Case Management staff, members, and providers., • Provides backup for the Supervisor/Manager, whenever necessary by: o Participating in the orientation of new staff and/training opportunities for all staff. Assists staff to identify opportunities to successfully engage members into care. o Acting as a liaison for activity generated by Customer Advocacy (CAU), Customer Service (CS), Special Investigations Unit (SIU), Provider Relations (PR), or Sales & Marketing. o Ensuring all regulatory requirements are being met, such as NYS DOH, CMS, NCQA, and HEDIS, serving as internal auditor within the group. • Responsible for all aspects of the Case Management department functions including quality, productivity, utilization performance, and educational needs to address established policies and procedures and job responsibilities. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels • Active NYS RN license required with three years' behavioral health experience; or LMSW; or LCSW; or LMHC., • Minimum of three years of clinical experience required. Case Management experience preferred., • Must demonstrate proficiency with the Microsoft Office Suite., • Experience in interpreting managed care benefit plans and strong knowledge of government program contracts (Medicare and Medicaid) and benefits, preferred., • Strong written and verbal communication skills., • Ability to multitask and balance priorities., • Must demonstrate ability to work independently on a daily basis., • Deliver efficient, effective, and seamless care to members., • For incumbents aligned to the Federal Employee Program (FEP) line of business, Case Management Certification required within three (3) years of either hire and/or moving into this role supporting the FEP LOB. Level II (in addition to Level I Qualifications) • A minimum of 2 years in case management position., • Case Management Certification preferred, • Delivers efficient, effective, and seamless care to members., • Demonstrates ability to escalate to management, as necessary., • Demonstrates proficiency in all related technology and documentation requirements., • Consistently meets or exceeds all performance metrics. Level III (in addition to Level II Qualifications) • Must have been in a current Case Management position or similar subject matter expert for at least 5 years., • Case Management Certification required, • Broad understanding of multiple areas (i.e. UM and CM). At this level, incumbent is required to know multiple functional areas and supporting systems., • Expertise in Case Management area and able to handle complex assignments, challenging situations, and highly visible issues., • Ability to lead the training of new staff., • Demonstrated presentation skills. Physical Requirements: • Ability to travel and work long hours on a computer., • May require flexible hours to meet needs of member discussions. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Level I: E2: Minimum: $62,400 - Maximum: $ 96,081 Level II: E3: Minimum: $62,400 - Maximum: $ 106,929 Level III: E4: Minimum: $65,346 - Maximum: $117,622 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Summary #LI-Remote This is a field-based and remote opportunity supporting key accounts in an assigned geography. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you. Company will not sponsor visas for this position. As a Territory Account Specialist (TAS), you'll lead with purpose - crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you'll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources - all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You'll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement. Job Description Key Responsibilities: • Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions., • Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes., • Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support., • Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility., • Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements - virtually or in person., • Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency., • Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience., • Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings. Essential Requirements: • Bachelor's degree required from 4-year college or university., • Experience (see leveling guidelines below) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success. For Associate Level opportunities, applicants with limited prior sales experience are encouraged to apply., • Proven track-record of consistent high-performance, and well-versed in navigating and successfully selling to large accounts and key customers., • Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to foster environment that promotes ethical behavior and compliance with company policies and laws., • Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver's license. Desirable Requirements: • Experience across therapeutic groups, disease states, account management strategy, and new product launches., • Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway. Leveling Guidelines: The position will be filled at level commensurate with experience. • Associate Territory Account Specialist: Recently separated from the US Military with 4+ years of military service in a leadership capacity (Platoon Leader, Executive Officer, Company Commander, etc.), or applicants with limited prior sales experience., • Demonstrates strong ability to collaborate, work cross-functionally within a matrix environment, and communicate product information effectively., • Preferred experience in the 2-year Novartis Sales Internship Program; demonstrated proven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities., • Territory Account Specialist: 2+ years' experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information., • Senior Territory Account Specialist: 5+ years' experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information., • Executive Territory Account Specialist: 10+ years' experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross-functionally within a matrix environment and can communicate clinical product information. Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver's license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to . For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study in eight (8) or fewer hours per day and forty (40) or fewer hours per week. Novartis Compensation Summary: The salary for this position is expected to range between: • Associate Territory Account Specialist: $77,000 and $143,000 per year, • Territory Account Specialist: $93,800 and $174,200 per year, • Senior Territory Account Specialist: $119,700 and $222,300 per year, • Executive Territory Account Specialist: $132,300 and $245,700 per year The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $119,700.00 - $222,300.00 Skills Desired Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, health care industry, Influencing Skills, Key Account Management, Negotiation Skills, Professional Ethics, Selling Skills, Technical Skills

Job Description: Summary: The Case Manager H2H (RN) is responsible and accountable for coordinating the care of CDPHP members who meet criteria for services across the continuum of care. Activities focus on the successful transition of care for CDPHP members who have been hospitalized and are being discharged, with a focus on readmission avoidance. Specific activities include member outreach, medication review, identifying barriers to care, care planning and collaboration with providers. Case Managers will also provide education and support to members who have ongoing chronic health needs, they will also serve as a resource to answer day-to-day clinical questions from members and other CDPHP business areas. The Case Manager H2H will navigate a variety of applications and platforms in the daily administration of work. They must combine strong clinical knowledge and critical thinking to coordinate and support a care plan that will monitor quality medical care for the member population serviced by CDPHP. This is a telephonic role. Essential Accountabilities: • Provide a well-coordinated care experience for patient/families, including, effectively monitoring length of stay, readmissions and coordinating the activities of multiple disciplines utilizing nursing judgment., • Collaborate with members/families, providers, medical staff, utilization review staff, embedded case managers and/or others to coordinate a safe transition from the hospital setting., • Perform detailed medication reviews, identify discrepancies and communicate with providers to resolve discrepancies. Support member to ensure they are taking medications as prescribed., • Build relationships with hospitals and provider offices to allow for collaborative information exchange and prompt appointment setting requests., • Advocate for members to obtain the most appropriate health care services in collaboration with members of the health care team., • Facilitate communication among different disciplines to assist in the coordination of care. If embedded, meet with CDPHP members at designated facilities to assist them with their anticipated discharge needs., • Develop care plans that include mutual and realistic goals, interventions, and expected outcomes., • Revise and adjust the care plan to fit the needs of the member based on continuing assessment, medication changes or member's condition., • Effectively utilizes community resources and community support systems to reduce avoidable readmissions, • Identify and address social determinants of health (SDOH) and facilitate referrals to Social Work Case Management, Behavioral Health and/or psychosocial community support systems or resources., • Identifies variations in care delivery and notifies manager and/or supervisor of any patterns or trends., • Engage, communicate with and coach patients telephonically and/or face-to-face. Educate members (family/caregivers) regarding their disease process and self-management strategies. Evaluate understanding of disease processes to prevent further complications., • Educate members, families and health care providers regarding benefits, availability of services, community resources, alternative funding, and health care alternatives., • Identify and facilitate access to social service agencies, community organizations, patient support groups, and other adjunct services to minimize and prevent inappropriate hospital stays and maintain maximum achievable health status., • Maintain comprehensive computerized records of all care management activities., • Participate in team and office meetings as needed., • Maintain departmental standards for all duties as outlined by CDPHP policies and procedures., • Precept new employees to the department., • Volunteer at health fairs, workshops and other corporate events and present in-services when appropriate., • The employee agrees to comply with CDPHP's Corporate Compliance Policy and all laws, rules, regulations and standards of conduct relating to the Corporate Compliance Policy and has a duty and obligation to report any suspected violations of any law, the standards of conduct or Corporate Compliance Policy to his or her immediate Supervisor, the fraud and abuse hotline, the Compliance Officer, the Compliance Director, Human Resources or the Chief Executive Officer., • Perform other duties as assigned. Minimum Qualifications: • Associates degree or two (2) years of equivalent experience required., • Registered Nurse with a current New York State license is required., • Bachelor's degree in Nursing preferred., • Certified Case Manager (CCM) certification preferred., • PRI (Patient Review Instrument) certification preferred., • Minimum three (3) years clinical experience is required., • Experience with chronic condition management required, experience with diabetes and heart disease is preferred., • Case management experience preferred., • Experience working with health, social service and funding resources, including community agencies and alternate care delivery systems is preferred., • Experience in home care, medical office setting, hospital or managed health plan preferred., • Experience with Microsoft Office, including Word, Excel, Outlook and PowerPoint are required., • Demonstrated ability to provide case management for complicated members with multiple comorbidities and chronic diseases., • Demonstrated ability to work collaboratively on a team., • Demonstrated ability to communicate effectively with members with varying levels of education, health literacy and understanding., • Demonstrated ability to work with diverse population., • Ability to navigate system applications with accuracy., • Demonstrated ability to pro-actively identify problems, as well as recommend and/or implement effective solutions., • Demonstrated ability to interact with providers, members to positively impact the quality of patient care., • Demonstrated ability to manage multiple projects in conjunction with a frequently changing patient caseload., • Demonstrated ability to work with and maintain confidential information., • Demonstrated ability to provide excellent customer service and develop relationships both internally and externally., • Excellent verbal and written communication skills., • Flexibility to adapt to a changing and fast-paced environment., • Ability to travel to a variety of sites across CDPHP service area, during regular business hours, evenings and possibly weekends may be required., • Valid driver's license and driving record showing no restrictions that would impede ability to travel by automobile required., • Annual Physical assessment, as well as any other clinical requirements, will be required by the designated facility., • Spanish speaking preferred. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): E2: Minimum: $62,400 - Maximum: $ 96,081 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary: Under the guidance of Risk Adjustment leadership, this position is responsible for delivering multiple concurrent Risk Adjustment Projects and Programs with quality, to plan, and within budget. The Risk Adjustment Project Manager is responsible for all aspects of the project from initiation to post-implementation monitoring and maintenance. This will include developing communications and presenting to internal and external audiences. Manages risk adjustment projects as assigned. In addition, the Project Manager will govern and provide oversight of assigned vendor partners within the Risk Adjustment Program Portfolio to ensure vendor performance meets contractual and Health Plan needs. Conducts operational process analysis and process improvement identification and recommendations and executes action plans. Responsible to fill one or more roles (simultaneously if needed) on Maintenance of Business (MOB) project teams (e.g., program manager, product manager, user experience lead). Essential Primary Responsibilities/Accountabilities: All Levels * Plans, directs, and coordinates matrixed team(s) activities to manage and implement interrelated risk adjustment projects. * Plans, schedules, monitors, and reports on activities related to Risk Adjustment projects and process improvement initiatives. Process improvement responsibilities include internal Risk Adjustment teams as well as process improvement for cross-divisional departments. * Guides and mentors Implementation project management team and fosters positive attitudes among staff re quality and excellence of execution to ensure that delivered service meets agreed service levels. * Creates the Risk Adjustment project work plans and is responsible for their execution. * Acts independently to assess and monitor projects and vendor partners performance, including problem identification, developing potential solutions, implementing them and evaluating outcomes involving various staff as needed. Responsible for troubleshooting and using all resources to find needed answers. This includes assessing when to elevate issues and doing so as needed. * Trains and mentors project team as to how to get project work done, how to use project tools and resources. * Writes and speaks fluently on all aspects of work. Communicates effectively with vendor partners, providers, colleagues 2-3 levels up/down and across a range of disciplines, and all levels of management. * Organizes and prioritizes tasks, proposed work assignments so that as to successfully complete projects in a timely manner. * Manages multiple projects with competing deadlines to successful completion. * Will act and serve as Project Manager, Product Manager, Program Manager, Test Lead and User Experience Lead (if needed simultaneously) within the Microsoft Framework Solutions Team Process Model. * Responsible of the creation and deployment of monitoring reports of the assigned Risk Adjustment projects. * Responsible for enhancing communication within and outside key Risk Adjustment priorities, project work, and other impact of Risk Adjustment work cross divisionally (may design and deploy newsletter and other communications vehicles). * Meets with management, sponsors, and project teams to review project scope/progress and resolve project issues. * Coaches and counsels members of cross-functional teams to accomplish projects, meet established schedules, or resolve technical/operational issues. * Establishes appropriate metrics for measuring key project criteria. * Selects and applies appropriate tools to accurately estimate and plan the work of teams or project groups within agreed policies. * Produces work plans according to required standards. * Works with colleagues to produce/recommend/develop long-term plans. * Fosters a positive environment of continuous process improvement. Constantly exploring ways to increase efficiencies and productivity, reducing waste, and reducing costs. * Monitors and reports on the progress of the resolution of high impact problems according to established standards. Handles those exceptions that have been referred from below relating to schedules, working methods, resources, staff matters, or technical difficulties. Passes decisions clearly outside scope upward, including proposed solutions whenever appropriate. * Ensures contracted vendor partners are being managed using standard governance processes including quarterly business reviews, vendor scorecards, escalation process, etc. * Executes and manages vendor performance corrective action plan. * Conducts post project Lessons Learned sessions project team and vendor partner. * Always acts professionally and encourages professional standards among staff. * Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs. * Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. * Regular and reliable attendance is expected and required. * Performs other functions as assigned by management. Level II - performs these additional responsibilities: * Acts as lead and as contact company-wide for Risk Adjustment projects. Responsible for answering questions regarding risk adjustment projects and education for project internally and externally. * Represents Managers and Directors of supported areas in all pertaining to related projects, including decision-making responsibilities, attendance at cross-divisional and regional committees, meetings and workgroups. * Determines, monitors, and reviews all project economics to include project costs, operational budgets, staffing requirements, project resources, and project risk. Identifies and assembles the appropriate blend of talent and additional resources to meet project needs and requirements. * Formulates contingency plans to address schedule revisions, manpower adjustments, fund allocations, and work requirements. Ensures adherence to legally binding requirements and customer long-term strategic goals. Controls project requirements, scope, and change management issues. Level III - performs these additional responsibilities: * Responsible for taking all necessary steps with procurement, accounts payable, risk adjustment controls to ensure validated payment to contracted vendor partners. * Develops vendor performance metrics to monitor and evaluate vendor performance, making recommendations for additions and deletions of vendors as appropriate. * Leads in the identification and selection of vendors by directing the RFP process, partners with Finance on the financial details of the contract and partners with Legal to ensure the corporation is protected by the contract. Additionally, ensures all vended processes and interfaces are compliant with our security requirements. * Develops risk adjustment vendor contracts including all necessary service level agreements. * Leads re-negotiation and/or termination activities related to vendor relationships. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels: * A relevant BS degree and minimum of 2 years of Project Management experience. In lieu of a degree, six (6) additional years of experience required. * A minimum of 3 years demonstrated performance in a related area * PMP/PMI Certification preferred. * Lean Six Sigma experience desired. * Expert knowledge of Health Plan Operations and/or Risk Adjustment Operations. * Demonstrated leadership skills. * Demonstrated skills in developing and achieving project scope, costs, planning and meeting project deliverables. * Demonstrated skills in forming and fostering high performance, cross-functional teams. * Highly Effective communicator. * Demonstrated skills quality principles, especially root cause analysis and problem solving Demonstrated business and technical problem solving skills. * Very strong analytical and business process development skills. * Strong organizational and multi-tasking skills. * Demonstrated competence in staff leadership and project leadership tasks. Level II (in addition to Level I responsibilities): * A relevant BS degree and a minimum of 3 years Project Manager experience * PMP/PMI Certification required Level III (in addition to Level II responsibilities): * A relevant BS degree and a minimum of 5 years Project Management experience. * PMP/PMI Certification required Physical Requirements: * Ability to travel across regions. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Level I: Grade E3: Minimum $62,400 - Maximum $106,929 Level II: Grade E4: Minimum $65,346 - Maximum $117,622 Level III: Grade E5: Minimum $71,880 - Maximum $129,384 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary: This position supports the Utilization Management (UM) workflows by providing administrative support and customer service. This position acts as a resource for both internal and external customers through completing timely and accurate inbound and/or outbound calls, creating authorizations via phone, Care Advance Provider Tool, and fax for inpatient and outpatient procedures, behavioral health, and durable medical equipment. Essential Accountabilities: Level I • Facilitates inbound and outbound calls to customers (members and providers) by delivering excellent customer-centered service providing information regarding services in a call center environment., • Responds to customers in a professional, efficient manner to encourage public acceptance of products, services, and policies., • Perform triage for UM Services., • Serves as the primary contact for providers regarding authorization requests., • Contacts members and providers concerning regulatory requirements relating to Department of Health (DOH) notifications and other regulatory requirements such as the National Committee for Quality Assurance (NCQA) guidelines., • Provides timely response to all research inquiries from other departments and assures the response is thorough, accurate, and within regulatory timeframes., • Processes fax requests from the designated fax and system queues., • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures., • Regular and reliable attendance is expected and required., • Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) • Assists and performs tasks associated with project and departmental management., • Backup Team Leads by assisting with questions when needed., • Work on assigned offline projects., • Provides, prepares, and assists with preliminary support to multiple levels of providers and or members (as well as others as needed), including but not limited to physicians, skilled nursing facilities, mid-level providers, members, pharmacies, pharmacists, and support staff., • Provide one-on-one support, coaching, and training to UM Services Reps., • Collaborates with other key departments (Claims, Customer Service, related care management units) to ensure end-to-end process for authorizations, telephonic notifications, and/or care management referrals is accurate and complete. Level III (in addition to Level II Accountabilities) • Assists Team Leads with assigned tasks when necessary (including but not limited to authorizations, claims, care management referrals, monitoring and controlling inventory levels/call queues, timeliness, reporting)., • Meet departmental requirements for Facets UM Services workflows and PEGA., • Resolves escalated customer questions and complex concerns., • Assists Medical Directors with scheduling Fair Hearings., • Assists with coordinating Grievance and Appeals requests., • Assist with all Blue Card Claims escalations., • Assist management with the review and creation of desk level procedures, acting as a subject matter expert for UM Services. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels • High School Diploma or GED., • Experience with using a desktop computer in a professional environment, preferably with Microsoft Office Products., • Call center experience preferred, not required., • Strong analytical and problem-solving skills., • Strong written and verbal communication skills and ability to work within a team., • Demonstrated organizational skills to manage multiple projects and priorities., • Self-motivated and able to work independently, as well as on intra- and inter-departmental teams where needed. Level II (in addition to Level I Qualifications) • 2 years' experience working with managed care or healthcare industry., • Ability to apply in-depth knowledge of complex rules, such as those of the authorization process, regulatory processes/time frames, care management systems and processes, departmental policies and procedures, product lines, and contract benefits., • Advanced skills working between multiple programs and applications simultaneously., • Demonstrates willingness to develop collaborative solutions to achieve a better end-to-end process., • Demonstrates proficiency in basic navigation and utilization of department specific applications., • Demonstrates role-specific competencies as it pertains to their work unit on a consistent basis., • Active demonstration of broad knowledge base and positive work habits as evidenced by ability to train new staff, take on new challenges, flexibility in work assignments, and participation in meetings and projects as assigned. Level III (in addition to Level II Qualifications) • 4 years' experience working with managed care or healthcare industry., • Demonstrates a thorough knowledge and understanding of sources of information about health plan contracts, riders, policy statements, and procedures to identify eligibility and coverage and assisting other staff and other areas within the company with related inquiries., • Demonstrates operational knowledge of FACETS application and workflow processes, • Ability to resolve/respond to customer inquiries across multiple plans with limited assistance., • Ability to collaborate within the organization when issues arise with limited assistance., • Ability to identify potential systemic issues and report as necessary without supervisor assistance. Physical Requirements: • Ability to work prolonged periods sitting at a workstation and working on a computer., • Ability to work while sitting and/or standing while at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time., • Ability to work in a home office for continuous periods of time for business continuity., • Ability to travel across the Health Plan service region for meetings and/or trainings as needed., • Manual dexterity including fine finger motion required., • Repetitive motion required., • The ability to hear, understand and speak clearly while using a phone, with or without a headset. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): N3 - Min 18.55 Mid 22.72 Max 26.90 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary: The SCRUM Master improves the team & customer experience by leveraging Agile delivery techniques. This position is responsible for the continuation of Agile Scrum growth throughout the organization, utilizing the processes and tools that have been established during the Agile transformation to date. This position ensures existing and new Agile Scrum processes and workflows maintain a high level of performance while continuously reviewing and refining those processes. This role supports and grows an Agile culture throughout the Enterprise. We are committed to promoting and maintaining existing Agile standards, creating and evolving the Enterprise Agile Software Development Lifecycle (eSDLC), facilitating the removal of organizational impediments, creating proactive transformation initiatives, assisting new start-up teams with training and coaching, executing Enterprise Agile and documenting best practices and improvements. Essential Responsibilities/Accountabilities: Level I: The Scrum Master is a mentor, facilitator and coach for their team(s). They are responsible for teaching and upholding the eSDLC process and scrum practice throughout the lifecycle. They facilitate their teams to increase their velocity and help remove impediments. This position works with the Team Product Owner (TPO) and development team(s), with the emphasis on helping the teams meet their delivery objectives in the most productive manner possible. • Acts as a Scrum Master for one or more delivery teams facilitating all the SCRUM ceremonies including Sprint Planning, Daily Standup, Sprint Demonstration and Sprint Retrospective., • Partners and leads their team(s) by influence., • Provides mentorship to guide teams in the Agile Scrum methodology, providing team members with feedback and means of improvement, catalyzing organizational growth and answering questions., • Trains new team members and TPOs on the current Enterprise Software Development Lifecycle., • Works with the TPO and team to construct the product and sprint backlog., • Facilitates the closure of gaps between sprint plan commitments and actual completed work., • Teaches new team members how to read and consume Test Specifications and Requirements written in Gherkin format., • Ensures all decisions are promptly made during the sprint., • Must be assertive about adherence to the eSDLC process, Agile Scrum practice and enthusiastic about Agile methodologies and their benefits., • Provides guidance and ensures adherence to standard Agile Scrum processes for data collection, documentation, and reporting., • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures., • Regular and reliable attendance is expected and required., • Performs other functions as assigned by management. Key Metrics: • Maximize Quality, • Contains bugs within the team's iteration and drives leakage to as close to 0% as possible., • Maximize Delivery, • Drives team's actuals to within 10% of estimates through proper inspection and adaption techniques., • Drives team's percent increase in velocity year-over-year by a minimum of 5% per year through proper inspection and adaption techniques., • Ensures the team creates the necessary essential templates for each feature, including low-level designs, 100% of the time in adherence to the eSDLC., • Enhanced Predictability, • Drives the team's percent of sprint plan commitments over the course of a release to 100% through proper inspection and adaptation techniques., • Control Risk, • Drives the number of open issues (impediments) that could delay one or more teams to as close to 0 as possible., • Ensure Transparency, • Ensures key inputs (Definition of Ready) are filled in and key outputs (Definition of Done) are communicated effectively at appropriate levels (team, management, business partners, etc.) within the commensurate timeframes. Level II (in addition to Level I essential responsibilities/accountabilities): The Level II leads a multi-team release to completion. This position provides mentorship, facilitation, and coaching for all Scrum Masters across a product. The position facilitates all Scrum Masters and TPOs to complete an integrated, cross-team project plan and executes that plan through Sprints. The Level II facilitates the cross-coordination of dependencies, integration points and cross-team deliveries to ensure that a single, integrated product is being delivered at each Sprint. Additionally, this position facilitates the removal of cross-team barriers and impediments to ensure an on-time product release. • Provides education for employees at all levels, including senior management, on Agile principles, best practices and the eSDLC., • Provides training sessions as necessary utilizing sanctioned training materials to support the organization-wide adoption of Agile Scrum methodologies and the eSDLC., • Works with their peers to facilitate a full release plan for each milestone., • Maintains the Agile documentation to include up to date information, best practices and continuous improvement initiatives., • Leads multiple cross-functional Agile Scrum teams on projects utilizing a Scrum of Scrums approach in adherence to the eSDLC., • Facilitates the removal of barriers and impediments that the teams raise as quickly as possible., • Facilitates communication between teams and leadership., • Ensures retrospectives notes across teams are compiled and utilized within the scrum master community with common themes abstracted, affinitized and placed on the agile transformation backlog each iteration., • Works with all TPOs across the Product to ensure requirements are produced in Gherkin and other formats in accordance to established standards. Key Metrics • Maximize Quality, • Monitors the number of uncontained bugs across teams within a milestone and facilitate those to be under the Cap., • Drives the number of bugs found through regression to as close to 0 as possible, • Maximize Delivery, • Ensures the Product Owners, Scrum Masters and teams across a milestone create the necessary integrated milestone-level artifacts 100% of the time in adherence to the eSDLC., • Enhanced Predictability, • Works with Scrum Masters across teams within a milestone to ensure the progress across all internal teams and external dependencies are on track for the final deliverable date., • Control Risk, • Drives the number of open issues across the internal teams and external dependencies that could delay the milestone commitment to as close to 0 as possible., • Ensure Transparency, • Ensure key inputs are filled in and key outputs are communicated effectively at appropriate levels (team, management, business partners, etc.) on the commensurate timeframes for the milestone. Level III (in addition to Level II essential responsibilities/accountabilities): The Level III is responsible for installing, evolving, training and coaching the eSDLC across all domains. This position establishes lean standards, policies and best practices across the Enterprise to ensure all teams move in the same direction while providing ample room for product teams and individual contributors to have the proper amount of flexibility and empowerment to adjust to their individual needs. The position works with their peers to continually transform the eSDLC and the Enterprise, to maximize delivery, quality and value. • Teaches and mentors Agile Scrum across the Enterprise using Excellus' eSDLC., • Works with other Level II or III scrum masters in conjunction with the Strategic Portfolio Governance team to evolve the eSDLC as needed., • Trains, mentor and coaches Domain Product Owners, TPOs and other Scrum Masters., • Maintains and supports a Scrum Master Community of Practice., • Acts in a change-agent capacity by engaging leadership of all levels to facilitate the removal of impediments and implementation of proactive enhancements within the organization., • Assists in the design and implementation of necessary organizational change to support Agile delivery through the eSDLC., • Participates in the organization change necessary to align contributors and teams to the eSDLC to maximize delivery, quality and customer/business partner satisfaction., • Carries out requirements and eSDLC training compatible with multiple audiences (i.e., business partners, management, product contributors) in accordance with corporate standards. Key Metrics • Maximize Quality, • Creates and drives quality metrics and targets., • Upholds the organizational Issue Cap in all products., • Drives the time taken for regression/hardening release-over-release toward 0., • Maximize Delivery, • Drives combined percentage of work time spent on uncontained (leaked) defects each sprint to less than 10%., • Drives combined percentage Sprint commitments being met to greater than 90%., • Drives combined percent increase in velocity year-over-year by 5% per year., • Enhanced Predictability, • Drives teams' actuals to within 10% of estimates., • Control Risk, • Drives the number of cross-organizational open issues (impediments) that could delay one or more teams to 0. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels: • Bachelor's degree in Business, Information Technology, Computer Science or related field, with three (3) years of experience leading & implementing Agile Scrum. In lieu of degree nine (9) cumulative years of experience required., • Working toward Scrum Master certification or the ability to become certified within the next 12 months required., • Demonstrated experience facilitating a Delivery Team and all the Scrum ceremonies including Sprint Planning, Daily Standup, Sprint Demonstration and Sprint Retrospective., • Strong understanding of IT System, Data & Automation Capabilities., • Proven leadership skills to coach and lead teams to fully deliver chartered objectives and projects., • Project management experience preferred., • Proficient with Microsoft Office Applications: Word, Excel, PowerPoint & Visio., • Self-starter with excellent organizational skills in planning and organizing to handle multiple tasks concurrently., • Advanced problem-solving capabilities and strong attention to detail. Level II (in addition to Level I minimum qualifications): • Bachelor's degree in Business, Information Technology, Computer Science or related field with five (5) years of experience leading & implementing Agile Scrum. In lieu of degree eleven (11) cumulative years of experience required., • Scrum Master Certification required., • Demonstrated experience with training and coaching others on Agile Scrum methods., • Demonstrated experience with applying Agile Scrum to projects with multiple Scrum teams utilizing a Scrum of Scrums approach. Level III (in addition to Level II minimum qualifications): • Bachelor's degree in Business, Information Technology, Computer Science or related field with seven (7) years of experience leading & implementing Agile Scrum. In lieu of degree thirteen (13) cumulative years of experience required., • Demonstrated experience applying project planning activities across multiple teams as necessary to create agile-based project plans in support of large projects., • Demonstrated experience with implementing Agile organizational change. Physical Requirements: • Ability to complete work in a traditional office environment under fluorescent lighting., • Ability to orally communicate., • Must be able to function while sitting at a desk viewing a computer and using a keyboard and mouse for 3 or more hours at a time., • Must be able to travel across the enterprise., • Ability to work in a home office for continuous periods of time for business continuity. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Level I - Min 71,880 Mid 100,632 Max 129,384 Level II - Min 79,068 Mid 110,695 Max 142,322 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary: Conducts case management program activities in accordance with departmental, corporate, NYS Department of Health (DOH), Centers for Medicaid & Medicare Services (CMS), Federal Employee Program (FEP) and National Committee for Quality Assurance (NCQA) accreditation standards, as appropriate to the member's case assignment. Uses a systematic approach to identify members meeting program criteria; assessing for opportunities to educate, support, coach, coordinate care and review treatment options, through collaboration with providers and community-based resources. Participates in a cross functional, multi-disciplinary team to identify and implement member-centric interventions to ensure optimal and cost-effective health outcomes. Collaborates with interdisciplinary care team to develop a comprehensive care plan to identify key strategic interventions to address member's needs, health goals and mitigate health care cost drivers. Essential Accountabilities: Level I • Handles physical health member clinical management programs., • Maintains knowledge of current Case Management Society of America (CMSA) Standards, NCQA Standards, Case Management Program activities, and performs the activities as directed by departmental policy and leadership, current NYS DOH, CMS regulations and standards if managing members of Medicare programs, and other regulatory requirements as applicable., • Carries out job responsibilities in accordance with departmental, corporate, state, federal and accreditation standards, as well as licensure, certification and scope of practice requirements for each specific health-related field/specialty,, • Maintains confidentiality and conducts information management procedures per corporate and departmental policy., • Implements the Case Management Process per department policies, procedures and guidelines. The process includes case identification, case opening, member assessment, education and support intervention opportunities, developing care plans, conducting member-centric interventions, measuring member outcomes during re-assessment, case closure, and case reviews., • Screens members that fall within the defined populations served, referred to the department, either by data analysis or by internal or external referral sources. Applies case management criteria and professional clinical judgment to determine a member's appropriateness for case management services., • Initiates case management, as outlined in the Case Management Program Description. Opens appropriate cases timely and effectively. Using motivational interviewing, assures essential information relating to case management is disclosed to members, thus increasing the opportunity for success in meeting member health goals., • Works in collaboration with members' physicians and other health care providers to assess the needs of the member, facilitate development of an interdisciplinary care plan, coordinates services, evaluates effectiveness of services and modifies the member care plan as necessary. Maintains positive working relationships within this arena., • Assesses member/caregiver knowledge of his/her illness and initiates appropriate education interventions to address knowledge deficits., • Collaborates with member/caregiver to determine specific objectives, goals and actions to address member needs and barriers to meeting health goals identified during assessment., • Provides appropriate resources and assistance to members with regards to managing their health across the continuum of care. Maintains updated information related to appropriate community resources and serves as a source of information for providers and other members of the healthcare team. Acts as a liaison between providers and community resources., • Participates in inter-disciplinary coordination and collaboration to ensure delivery of consistent and quality health care services. Examples may include: Utilization Management, Quality, Behavioral Health, Pharmacy, Registered Dietitian and Respiratory Therapist, • Accepts responsibility for continuing education relative to professional growth. Meets or exceeds the minimum continuing education requirements as set forth by departmental and corporate policy, and by individual professional certification standards, if applicable., • Participates in and promotes other health plan programs, such as, Preventive Health, use of web-based tools for self-management of conditions and engagement in digital health programs and applications., • Work collaboratively with all Case Managers, especially those with varied clinical expertise (ex. Social Work, Behavioral Health, Respiratory Therapy, Registered Dietitian, Registered Nurse, Medical Director, Pharmacist, Geriatrics, etc.) to ensure continuity and coordination of care., • May work with internal and external stakeholders for value-based payment programs, such as accountable cost and quality arrangements (ACQA)., • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures., • May participate in the orientation of new staff., • Regular and reliable attendance is expected and required., • Performs other functions as assigned by management. Level II (in addition to Level I Essential Accountabilities) • Handles all member clinical condition management programs., • Offers process improvement suggestions and participates in the solutions of more complex issues/activities., • Mentors junior staff and assists with coaching whenever necessary., • Consistently meets/exceeds all productivity and performance metrics, including positive results of audits., • Works independently in coordinating and collaborating with members and providers, resulting in improving member and community health., • Manages more complex assignments and/or larger caseloads., • Displays leadership skills and serves as a positive role model to others in the department., • Participates in the orientation of new staff. Level III (in addition to Level II Essential Accountabilities) • Process Management and Documentation, • Identifies, recommends, and evaluates new processes as necessary to improve productivity and gain efficiencies., • Assists in updating departmental policies, procedures and desk-top manuals relative to the CM functions., • Identifies and develops processes and guidelines for performance improvement opportunities for the Case Management Department., • Expert and resource for escalations. Serves as subject matter expert and if called upon, works directly with the operation and clinical staff to resolve issues and escalated problems., • Mentors and provides guidance and leadership to the daily activities of the Case Management Department clinical staff. Acts as resource to Case Management staff, members, and providers., • Provides backup for the Supervisor/Manager, whenever necessary by:, • Participating in the orientation of new staff and/training opportunities for all staff. Assists staff to identify opportunities to successfully engage members into care., • Acting as a liaison for activity generated by Customer Advocacy (CAU), Customer Service (CS), Special Investigations Unit (SIU), Provider Relations (PR), or Sales & Marketing., • Ensuring all regulatory requirements are being met, such as NYS DOH, CMS, NCQA, and HEDIS, serving as internal auditor within the group., • Responsible for all aspects of the Case Management department functions including quality, productivity, utilization performance, and educational needs to address established policies and procedures and job responsibilities. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels • Associates degree required. Bachelor's degree preferred., • Active NYS RN or Registered Dietician or Physical Therapist licensure required., • Minimum of three years of clinical experience required. Case Management experience preferred., • Must demonstrate proficiency with the Microsoft Office Suite., • Experience in interpreting managed care benefit plans and strong knowledge of government program contracts (Medicare and Medicaid) and benefits, preferred., • Strong written and verbal communication skills., • Ability to multitask and balance priorities., • Must demonstrate ability to work independently on a daily basis., • Deliver efficient, effective, and seamless care to members., • For incumbents aligned to the Federal Employee Program (FEP) line of business, Case Management Certification required within three (3) years of either hire and/or moving into this role supporting the FEP LOB. Level II (in addition to Level I Qualifications) • A minimum of 2 years in case management position., • Case Management Certification preferred., • Delivers efficient, effective, and seamless care to members., • Demonstrates ability to escalate to management, as necessary., • Demonstrates proficiency in all related technology and documentation requirements., • Consistently meets or exceeds all performance metrics. Level III (in addition to Level II Qualifications) • Must have been in a current Case Management position or similar subject matter expert for at least 5 years., • Case Management Certification required, • Broad understanding of multiple areas (i.e. UM and CM). At this level, incumbent is required to know multiple functional areas and supporting systems., • Expertise in Case Management area and able to handle complex assignments, challenging situations, and highly visible issues., • Ability to lead the training of new staff., • Demonstrated presentation skills. Physical Requirements: • Ability to travel and work long hours on a computer., • May require flexible hours to meet needs of member discussions. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Level I: E2: Minimum: $62,400 - Maximum: $ 96,081 Level II: E3: Minimum: $62,400 - Maximum: $ 106,929 Level III: E4: Minimum: $65,346 - Maximum: $117,622 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary: The COBRA & Premium Billing Administrator responds to and resolves written, telephone, and personal inquiries from clients and/or subscribers concerning policies and procedures in a professional and efficient manner. This position coordinates and monitors daily activities for COBRA and Third-Party Premium Billing Administration to ensure regulatory requirements & established standards and deadlines are met. Essential Accountabilities: Client Team • Serves as a point of contact for clients and brokers in relation to the day-to-day operational tasks including, but not limited to, responding to client and broker inquiries/requests; scheduling, facilitating, and delivering client reporting; processing member refund requests; managing open enrollment requests; monitoring member grace periods, managing member payment requests, reviewing and reporting on member payment status., • Responds to client/broker inquiries on a timely basis within department service standards. Notifies and educates clients of any rules or regulation changes., • Conducts webinar demonstrations and supports client and broker training of the software system and portal functionality., • Manages the rate renewal process for assigned clients., • Participates in client and broker requested conference calls. File Team and Enrollment • Responsible for the processing of the inbound and outbound departmental file exchanges within the services standards. Files are primarily membership files that require adding, updating, or deleting subscriber group data within the software system. Responsible for processing any identified error or no-load files., • Responsible for the coordination and execution of the daily carrier file for member coverage reinstatements, changes, and terminations., • Coordinates and collaborates will the LBS EDI team to proactively identify and resolve any file errors., • Communicate with client, broker, or vendor(s) to resolve file related processing issues., • Supports the process of establishing and testing new client files., • Monitors and documents each respective carrier preferred eligibility process., • Works with Carriers to assure all billing activities meet the needs of the client and the carrier. Level I • Maintains knowledge of rules, regulations, policies, and benefits governing COBRA and Premium Billing., • Administers group plans in accordance with all appropriate regulations and process all activity within service time standards., • Supports customer service team in answering or researching member inquiries. Researches, interprets, and responds to inquiries in a professional and efficient manner using problem solving skills., • Processes member requests not facilitated through software vendor, including but not limited to member payments, banking forms, enrollment and termination forms., • Assists in system and release testing and troubleshooting., • Performs departmental and team functions according to established desk level procedures (DLP). Participates in the development, updating, and monitoring of DLP., • Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develops skills to accurately fulfill requirements of the job., • Consistently meets the established departmental and team productivity metrics. Successfully satisfies the assigned tasks and standards of the inter-departmental team assignments., • Maintain current knowledge of LBS policy and procedures., • Consistently demonstrates high standards of integrity by supporting the Lifetime Benefit Solution's mission and values, adhering to the Corporate Code of Conduct and, leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures., • Regular and reliable attendance is expected and required., • Performs functions as assigned by management. Level II (in addition to Level I Accountabilities) • Performs advanced research and resolution of inquiries and adjustments on behalf of clients, brokers or carriers., • Assists in resolution of escalated or systematic issues. Proactively identifies error trends., • Assists in client audits and data comparisons., • Services strategic accounts as well complex COBRA and Premium Billing accounts., • Serves as a resource to other team members. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. Level I • High School diploma or equivalent. Associate degree in business administration or related field preferred., • Two or more years of related experience., • Knowledge of COBRA rules and regulations preferred., • General understanding of medical, dental, vision, and Medicare benefits., • Excellent problem solving, reasoning, and organizational skills. Ability to manage multiple projects., • PC experience including knowledge of Microsoft Word and Excel., • Excellent oral and written communication skills., • Ability to communicate effectively while working collaboratively and maintaining positive relationships with clients., • Ability to work in a team environment as well as independently. Level II (in addition to Level I Qualifications) • Four or more years of experience working in COBRA and Premium Billing industry., • Strong knowledge of COBRA and Premium Billing rules and regulations., • Demonstrated problem solving and ability to resolve complex inquiries or escalated situations., • Advanced knowledge of departmental software system and Excel. Physical Requirements: • Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time., • The ability to hear, understand, and speak clearly while using a phone, with or without a headset. One Mission. One Vision. One I.D.E.A. One you. Together we can create a better I.D.E.A. for our communities. At the Lifetime Healthcare Companies, we're on a mission to make our communities healthier, and we can't do it without you. We know diversity helps fuel our mission and that's why we approach our work from an I.D.E.A. mindset (Inclusion, Diversity, Equity, and Access). By activating our employees' experiences, skills, and perspectives, we take action toward greater health equity. We aspire to reflect the communities we live in and serve, and strongly encourage people of color, LGBTQ+ people, people with disabilities, veterans, and other underrepresented groups to apply. OUR COMPANY CULTURE: Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Minimum: $20/hr - Maximum: $26.90/hr The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary: The Transition Coordinator will work in support of the Hospital to Home program by coordinating efforts of medical and behavioral health care managers to ensure that all members who are hospitalized leave with comprehensive discharge plans. The Care Coordinator may engage members and/or their loved one's face to face in one of our Hospital to Home facilities and may collaborate with hospital treatment teams and discharge planners. Engagement may also occur over the phone and through electronic channels such as email, Microsoft Teams and fax. Outreach may include but is not limited to: appointment setting, member communication about gaps in care and preventive health opportunities, member and provider education, communication campaigns, prior authorization process for step down treatments, home care, durable medical equipment and medications. The Care Coordinator will assist with mail processing, materials organization, technology/service requests and other administrative tasks as necessary. This position is based is one or more Hospital to Home facilities and therefore requires hospital clearance and compliance with any hospital standards (ie. physical exam, PPD, up to date with vaccinations). Essential Accountabilities: • Work collaboratively with other members of the CDPHP Care Management team, including Registered Nurses and Social Workers; as well as collaborators from other areas of Member Health, Member Services and State Programs., • Exhibit strong customer intimacy and ability to prioritize needs for complex hospital discharges, with support from clinical staff when needed;, • Engage effectively through written and verbal communication with both members and providers;, • Conduct targeted member and provider outreach via face to face engagement, phone calls and mail communication;, • Work collaboratively with members and families to build rapport and positively impact overall health status and compliance with health care service;, • Schedule member appointments and ensure timely sharing of hospital records with primary and specialty care providers, ensuring proper consents are in place;, • Schedule meetings and/or conferences by interacting with internal partners and/or external clients/partners to coordinate calendars, accommodations, meeting materials and supplies;, • Serves as a resource pertaining to the authorization process for member/provider inquiries (requires a familiarity with plan benefit design and CDPHP prior authorization process);, • Respond to ad-hoc requests (filing, copying, responding to problems with printers, etc.),, • Coordinate and monitor project status and/or manage small projects/programs, and/or participate in larger projects representing the team;, • Practice and adhere to departmental, organizational and state guidelines;, • Contribute to several projects simultaneously and effectively. Develop and implement new solutions that enhance the efficiencies within the department;, • Participate in data collection through accurate documentation and record keeping;, • Adapt to changing work priorities and a fast-paced environment while maintaining a professional attitude;, • Maintain comprehensive computerized records of all case management activities;, • Maintain effective, cooperative working relationships with people both internally and externally as it relates to the operations and business of CDPHP;, • Facilitates communication links among different disciplines involved in the member's treatment;, • Work independently and maintain confidentiality at all times;, • Work additional hours as needed;, • The employee agrees to comply with CDPHP's Corporate Compliance Policy and all laws, rules, regulations and standards of conduct relating to the Corporate Compliance Policy and has a duty and obligation to report any suspected violations of any law, the standards of conduct or Corporate Compliance Policy to his or her immediate Supervisor, the fraud and abuse hotline, the Compliance Officer, the Compliance Director, Human Capital Management or the Chief Executive Officer;, • Performs other duties as assigned. Minimum Qualifications: • Associates degree or two (2) years of equivalent experience required., • Associates degree in human services or related field preferred., • Minimum one (1) years of experience working in customer service required., • Experience with Government or State Programs population preferred., • Experience with and knowledge of social determinants of health required., • Proficiency in Microsoft Outlook, Word, and Excel required. Knowledge or experience in PowerPoint, Access or other database software preferred., • Strong understanding of community characteristics and resources in the local community preferred., • Bilingual preferred., • Excellent verbal and written communication skills., • Demonstrated ability to pro-actively identify problems, as well as recommend and/or implement effective solutions., • Demonstrated ability to work with and maintain confidential information., • Demonstrated ability to provide excellent customer service and develop relationships both internally and externally., • Excellent verbal and written communication skills., • Flexibility to adapt to a changing and fast-paced environment., • Ability to travel locally as needed. Access to reliable transportation and a valid driver's license is required. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): N4: Minimum: $19.22 - Maximum: $30.76 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: This position is responsible for coordinating, integrating, and monitoring the utilization of behavioral health (BH) or physical health (PH) services for members, ensuring compliance with internal and external standards set by regulatory and accreditation entities. Refers appropriate cases to the Medical Director for review. Refer to and work closely with Case Management to address member needs. Participates in rotating on-call schedule, as required, to meet departmental time frames. Per department needs, may be responsible for additional hours. Essential Accountabilities: Level I • Performs pre-service, concurrent and post-service clinical reviews to determine the appropriateness of services requested for the diagnosis and treatment of members' behavioral health conditions, applying established clinical review criteria, guidelines and medical policies and contractual benefits as well as State and Federal Mandates. May perform clinical review telephonically, electronically, or on-site, depending on customer and departmental needs., • Plans, implements, and documents utilization management activities which incorporate a thorough understanding of clinical knowledge, members' specific health plan benefits, and efficient care delivery processes. Ensures compliance with corporate and departmental policy and procedure, identifies and refers potential quality of care and utilization issues to Medical Director., • Utilizes appropriate communication techniques with members and providers to obtain clinical information, assesses medical necessity of services, advocating for members in obtaining needed services, as appropriate, interacts with the treating physician or other providers of care., • Collaborates with hospital, home care, care management, and other providers effectively to ensure that clinical needs are met and that there are no gaps in care., • Acts as a resource and liaison to the provider community in conjunction with Provider Relations, explaining processes for accessing Health Plan to perform medical review, obtains case or disease management support, or otherwise interacts with Health Plan programs and services., • Makes accurate and consistent interpretation of required clinical criteria, medical policy, contract benefits, and State and Federal Mandates., • May be responsible for pricing, coding, researching claims to ensure accurate application of contract benefits and Corporate Medical Policies., • Accountable for meeting departmental guidelines for timeliness, production and metrics and meeting requirements established for audits to ensure adherence to regulatory and departmental policy/procedures., • Maintains compliance with all regulatory and accrediting standards. Keeps abreast of changes and responsible for implementation and monitoring of requirements., • Assists with training and special projects, as assigned., • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures., • Regular and reliable attendance is expected and required., • Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) • Offers process improvement suggestions and participates in the solutions of more complex issues/activities., • Mentors staff and assists with coaching, as necessary., • Provides consistent positive results on audits., • Works independently in coordinating and collaborating with members and providers, resulting in improving member and community health., • Manages more complex assignments; cross-trained to review various levels of care and/or services., • Participate in committees and lead when required. Level III (in addition to Level II Accountabilities) • Displays leadership and serves as a positive role model to others in the department., • Identifies, recommends and assesses new processes to improve productivity and gain efficiencies for performance improvement opportunities in the Utilization Management Department., • Assists in updating departmental policies, procedures, and desk level procedures relative to the functions., • Expert and resource for escalations - Serves as subject matter expert and if called upon, works directly with the operation and clinical staff to resolve issues and escalated problems., • Mentor (to others in department) - Provides guidance and leadership to the daily activities of the Utilization Management Department clinical staff. Acts as resource to Utilization Management staff, members and providers., • Provides backup for the Supervisor, whenever necessary. Participates in the orientation of new staff and/training opportunities for all staff. Assists staff to identify opportunities to successfully engage members into care., • Assists Medical Director (MD) in projects as needed. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels • Associates degree and active NYS RN license required. Bachelors degree preferred., • Minimum of three (3) years of clinical experience required. Utilization Management experience preferred., • Must demonstrate proficiency with the Microsoft Office Suite., • Demonstrates general understanding of coding standards., • Maintains current and working knowledge of Utilization Management Standards., • Experience in interpreting managed care benefit plans and strong knowledge of government program contracts (Medicare and Medicaid) and benefits, preferred., • Strong written and verbal communication skills., • Ability to multitask and balance priorities., • Must demonstrate ability to work independently on a daily basis., • Deliver efficient, effective, and seamless care to members. Associates degree and active NYS RN license required. Bachelors degree preferred. Level II (in addition to Level I Qualifications) • Minimum of 2 years in utilization management position., • Demonstrates ability to escalate to management, as necessary., • Demonstrates proficiency in all related technology., • Ability to take on broader responsibilities., • Ability to participate in training of new staff. Level III (in addition to Level II Qualifications) • Must have been in a utilization management position or similar subject matter expert for at least 5 years., • Broad understanding of multiple areas (i.e. UM and CM). Incumbent is required to know multiple functional areas and supporting systems., • Expert in Utilization Management and ability to handle complex assignments, challenging situations and highly visible issues., • Ability to lead the training of new staff., • Demonstrated presentation skills. Physical Requirements: • Ability to independently travel within regions., • Ability to work at a computer for prolonged periods of time. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): E2: $62,400 - $96,081 E3: $62,400 - $106,929 E4: $65,346 - $117,622 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

I'm looking to hire a bright, organized, tech savvy professional to work directly with me at a boutique legal recruiting firm. International candidates are welcome. This is a long-term, generalist role; you'll handle everything from spreadsheet review to email management and invoicing to identifying attorney candidates using AI and LinkedIn. You need to be genuinely comfortable with admin work and enjoy the variety of also doing research. What You'll Actually Do: • Admin/operations (30-60%): Email management, database updates (Loxo, Trello), invoicing, job postings, document management, tracking placements, improving systems and processes, • Recruiting research/sourcing (40-70%): Using LinkedIn Recruiter and AI tools to identify attorney candidates and potential clients, draft outreach emails, maintain candidate spreadsheets The Reality: The work is varied with this admin/sourcing split. Some of this work is straightforward and routine—the kind of work that keeps a business running but isn't glamorous. If you're fine with the steady rhythm of support work and appreciate the variety of also doing research, this could be a good fit. Who Thrives Here: • You have several years of professional experience, • You like wearing multiple hats and enjoy shifting between admin and research, • You read written instructions carefully and follow them precisely. If a manual or process document specifies how to do something, you treat that as the standard, not a guideline., • You would enjoy finding ways to automate recurring tasks and evaluating new tech tools, • You are tech savvy and are willing to learn new tech tools (AI, LinkedIn Recruiter, CRM systems), • You're a low-maintenance professional - consistent, reliable, don't need constant feedback, • You have a growth mindset—you welcome feedback and actively seek ways to improve What We Offer: • $1,500-$3,000/month, depending on experience, • Independent contractor position (no healthcare benefits), • Ideally 40 hours/week, • Fully remote, flexible schedule depending on your needs and interests, • Detailed training manual - the learning curve is manageable, • Direct partner support - small team, no corporate bureaucracy, • Long-term position - I'm looking for someone who wants to stay for the long run Requirements: • Several years of professional work experience in roles involving detailed, repetitive work (admin, operations, executive assistant, project coordination, customer service, or similar), and research (or sourcing) or an interest in it, • College or advanced degree preferred, science or other technical background ideal, • Exceptional attention to detail. The role requires careful reading of source documents (fee agreements, offer letters, manuals) and producing work that you've verified before submitting. Mistakes happen, but the standard is to catch them yourself, not to rely on me to catch them., • Willing to learn new tech tools and platforms, • Strong written communication, • Comfortable with routine admin work as a core part of the role, • Available consistently (ideally 40 hours/week) To Apply: Email (Andrew Gurman) with your resume and answer this question in 150 words or less: "What appeals to you about this role, and what are your concerns or hesitations?" Our hiring process includes a paid practical assessment ($30 via Wise) consisting of real tasks from the role. The assessment must be completed within a strict 75-minute window. This lets you see what the work is actually like, and lets us see how you work.

Since 1966, the Capital District Educational Opportunity Center (EOC), a division of Hudson Valley Community College and part of the State University of New York, has offered tuition-free academic and workforce development opportunities to disadvantaged and educationally under-prepared individuals. CDEOC's Mission: The Hudson Valley Community College Capital District Educational Opportunity Center (EOC) is an educational enterprise that serves eligible adult learners. The EOC delivers comprehensive, community-based academic and workforce development programs and provides support services leading to enhanced employment opportunities, access to further education, personal growth and development. CDEOC's Vision: The Hudson Valley Community College Capital District Educational Opportunity Center (EOC) is to be recognized as a leader in New York State for: educational excellence, the ability to Optimize opportunity, and for Caring commitment to the students and community it represents. CDEOC's Core Values: S - Service - to deliver quality, committed and caring assistance T - Teamwork - to work diligently, persistently, and cooperatively R - Respect - to treat everyone with dignity I - Initiative - to provide a warm, welcoming, and diverse community V - Versatile - to be flexible and adaptable E - Empower - to promote personal growth and confidence S - Success - to inspire and encourage achievement To be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement. HVCC/EOC does not support Visas. Must be either a U.S. Citizen or U.S. Lawful Permanent Resident of the United States and appointment will be contingent upon completion of a background check. Instructor-Cosmetology EOC-FAC-8384 Description of Vacant Position: The cosmetology instructor will conduct classes to prepare students to take the written and practical skills exams leading to their New York State Cosmetology License. The instructor will develop and follow the class schedule, creating opportunities for students to earn their required 1,000 hours to sit for the exam. The work year for this position is 195 days assigned over twelve (12) months, July 1st - June 30th. The instructor must be able to provide instruction and experience in all required aspects of the New York State certification program. Clinical services to the community, state board simulations and customer service enhancement are regular components offered in the program. Minimum Qualifications: 1. Current New York State Cosmetology License, 2. Demonstrated ability to teach the required subject matter, 3. Demonstrated knowledge and use of technology including; internet navigation, email access, word processing, etc., 5. Instructional experience with a diverse population of students, 6. At least three years of experience teaching cosmetology, 7. Experience working with natural hair, 8. NYS Education Department teacher certification in cosmetology, 9. Two years of experience teaching cosmetology, 10. Certification to teach cosmetology for another state To apply, please visit and complete the online application before the close date of May 29, 2026. Hudson Valley provides educational access to a diverse community of traditional and non-traditional learners in an environment that fosters lifelong learning and freedom of inquiry and expression. Hudson Valley values equity, inclusion, and dignity for all. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bi-lingual applicants strongly encouraged to apply. Hudson Valley Community College is an Affirmative Action/Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To learn more about this role, ___. JOB OVERVIEW The Field Installation Supervisor (IS) is a part-time position responsible for supervising a group of 2-3 Installation Merchandiser Floaters within a specific geography. Installation Merchandisers help build Hallmark fixtures, moving card departments, installing new stores, store relocations, and card department remodels. SALARY AND SCHEDULE DETAILS • Your starting hourly pay rate will be between $21.50 - $23.50 depending on your skills and experience., • Eligible Employees receive annual pay increases., • This is a Part-Time position with daytime and early evening hours, typically Monday through Friday., • Average weekly hours for this position are between 5-20 hours per week., • Availability the week before and after major holidays, which may include weekends is required. You'll perform supervisory overview and assistance with service work in the Hallmark department of various retail stores such as grocery stores, drug stores, department stores, and mass retailers. The Installation Supervisor position consists of two major components: • Supervise and Manage Service:, • Supervise a team of 2-3 Installation Merchandiser Floaters., • Document and manage performance with manager feedback and input., • Handle retailer concerns, retail execution issues and retail merchandiser performance issues by working with store management, field merchandisers and/or your manager., • Lead Department Remodels and Resets:, • Prepare, direct and follow-up on minor installation which involve resetting product, building fixtures and merchandising product., • Lead or participate in major installations when business exceptions require additional support. PHYSICAL REQUIREMENTS This is a physically demanding job that requires a high level of energy and a sense of urgency. You will be working on the selling floor as well as in back stockrooms. You must be able to consistently push, pull, lift, and carry cartons, merchandise and display fixtures up to 30 pounds throughout the workday and up to 50 pounds on occasion. You will also be required to kneel, squat, walk, and stand throughout your workday, and you may be required to climb stairs and step ladders. BASIC QUALIFICATIONS • At least 18 years of age., • Able to read, understand and communicate in English., • Able to operate a digital hand-held device to open and read documents and interpret information., • You have access to a Wi-Fi network and the internet., • You have access to consistent transportation to travel to and between assigned stores as scheduled., • Flexibility to work a changing work schedule that may include an occasional evening or weekend. Prior to applying, ___. Now's your chance to embrace a future with Hallmark-just follow the instructions below to apply. You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields.Accepted file types are DOCX and PDF. In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, and successfully pass pre-employment (post offer) background check. Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please. HALLMARK - Because Connecting With Each Other Has Never Been More Important For over 100 years, ___ has helped people connect and strengthen the relationships that matter most. Today, we're building the next century of connection- blending the warmth of in-store experiences with the ease of digital innovation. We're looking for empathetic learners, strategic thinkers, and enthusiastic visionaries from all backgrounds to help shape what's next. If you're ready to bring fresh ideas and energy, we'd love to have you on the team! At Hallmark, you'll feel welcomed from day one- whether you're remote, hybrid, or in-office. We'll tap into your strengths, offer leadership opportunities, and support your growth every step of the way. Our ___ is rooted in care and inclusion. We celebrate diverse perspectives and actively seek out new voices- like yours- to help us grow and evolve. Let's imagine the future of Hallmark together! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.

Job Description Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your future! Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness. We offer a competitive benefits package that includes health, dental, vision, wellness programs, employee discounts, retirement plans, tuition reimbursement, ongoing development, advancement opportunities and more. Founded in 1846, today HP Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat and more. The candidate hired for this position will support Sanitation Programs at our Fluid, Cultured, and Ice Cream plants, requiring approximately 70% travel to these facilities across New York State and New England. We are unable to offer relocation assistance or sponsorship at this time. Job Summary: The technical sanitation specialist will be responsible for providing technical support to all of HP Hood's facilities. This includes but is not limited to troubleshooting quality issues, optimizing CIP systems, standardizing CIPs and manual cleaning practices and providing additional training and support as deemed necessary. This position will work closely with the Sr. Manager, Strategic Sanitation Programs to establish long term strategic business plans, monitor corporate sanitation policies and help foster an environment of proactive sanitation across multiple departments and divisions. Essential Duties and Responsibilities: • Provide technical leadership and guidance to Operations Quality, R&D, and manufacturing facilities in the areas of sanitation, pathogen/environmental control, integrated pest control, new equipment design, installation or construction and other food safety or quality initiatives related to sanitation processes., • Assist in the development and implementation of strategic sanitation programs, policies, plans and processes to ensure that sanitary performance meets Hood standards as well as supports Food Safety requirements towards regulatory compliance. Assist in quality issue troubleshooting and root cause analysis., • Incorporate principles of dry as well as wet cleaning best practices, allergen management, and "allergen clean" vs. microbial clean as needed., • Utilize corporate Sanitation Standard Operating Procedures (SSOP's) as guidance, prepare plant specific SSOP's for equipment and processes. Ensure all SSOP forms and records are current and completed. Incorporate visual learning and step-by-step processes which are easily followed and comprehended by staff., • Communicate significant issues or developments identified during plant visits and provide recommended process improvements to management., • Prepare and present technical and program information to team members and management., • Directs technical and administrative workers engaged in sanitation activities., • Maintain a working knowledge of government and industry codes and standards., • Provide education and technical support to assure effective deployment and implementation of corporate sanitation and food safety policies and procedures., • Work cross functionally and collaboratively with all Plant Operations, Corporate QA, Food Safety, and Chemical Supply Vendors to implement and continuously improve on sanitation programs and policies., • Develop a culture of proactive quality. Education and Experience: • 5+ years of Quality Assurance experience in both corporate and plant locations., • Four-year degree preferred. Preferably a BS or BA in Food Science, Dairy Science, Biology or Chemistry Skills and Competencies: • Strong technical dairy knowledge, • Strong verbal & written skills, • Strong presentation delivery skills (written & delivery), • Strong interpersonal skills with a customer orientation (internal & external), • Strong computer skills (MS Office, BPCS, Formula System), • Experience with regulatory, third party, and customer audits, • Experience in successfully addressing environmental sanitation challenges in all areas of plant, • Thorough knowledge and experience with diverse sanitizing applications, • Certification and/or License – Preventive Controls Qualified Individual (PCQI) certification or attainment of PCQI within 6 months of hiring, • A general knowledge of food and environmental microbiological testing as well as preventative measures including sanitary design and automated sanitation and efficiency is required. The reasonably anticipated pay range for this position is $75,000 - $93,000. Exact compensation may vary based on skills, experience and location. #LI-GD1 #LI-Remote Exact compensation may vary based on skills, experience and location. The pay range for this position is$75,000—$93,000 USD HP Hood is an Equal Opportunity Employer Female/Minority/Veteran/Disabled "VERVRAA Federal Contractor" Privacy Policy CCPA For Applicants in Massachusetts - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Employment is subject to verification of an applicant's identity and eligibility for employment in the United States as required by immigration laws. We are unable to assist with sponsorship at this time.

Job DescriptionDescription: PenBay Technology Group, LLC is an established technology company providing website/application development and other IT support services to the federal government. PenBay offers a positive work environment emphasizing teamwork, responsibility, open communication, and creative problem solving. We believe in work/life balance and treat employees with trust and respect. Position Summary: Certified Air Traffic Control (ATC) Instructor II is a hands-on position that will require the candidate to effectively and consistently deliver the highest quality classroom and lab based training to a wide variety of students including developmental air traffic controllers and certified professional controllers (CPC). The successful candidate will have demonstrated excellent teaching/platform skills and classroom management techniques, a student focused drive for continuous improvement and strong technical skills with current ATC automation, simulation systems and procedures. In addition, this more senior position will provide mentoring for students and other instructors as well as curriculum design and development expertise. “ATTN FERS RETIREES: Earnings received as an ATC Instructor, ATC Training Instructional Supervisor, or Contractor Site Supervisor working on this program are EXEMPT from the Supplemental Annuity earnings limits for FERS retirees between the ages of 56 and 62.” Competencies and Skills: • Candidate must be knowledgeable about current practices in Air Traffic Control and the current state of the NAS., • Instructor II trainees must be classroom certified by Facility Technical Liaison (FTL) within 60 calendar days after reporting for duty at the facility., • Laboratory certification: Certified Instructor II trainees must have the knowledge and skills for each laboratory (radar, non-radar, etc.) in which they will teach. All individuals hired for this position must complete a written knowledge test developed by the FAA for each position/sector to be taught. Each sector knowledge test will be graded by the Facility Technical Liaison for FAA designee, and the Certified Instructor II must be passed with a score of at least 70%., • Instructor II must be laboratory certified within the first 120 days calendar days of reporting for duty at the facility., • Ability to interface effectively with Federal Aviation Administration (FAA) personnel at all levels to ensure the training delivered at the local level is responsive to local needs, is comprehensive and of consistent high quality., • Exceptional customer service orientation, • Outstanding communication skills EEO company! Requirements: Experience and Education: • Instructor II must have a minimum of five (5) years recent experience working as a Certified Professional Controller in an FAA air traffic control facility, within the ATC option for which application is made., • Experience must have been at a like-type and like or higher-level facility., • Instructor experience, both in the classroom and simulator laboratory (procedural and radar, is required., • Prior (or current) On-the-Job Training Instructor (OJTI) certification coupled with at least 3+ years’ experience in that role is required., • Operational experience with ATC simulators including scenario design and pseudo/remote pilot operations for one or more of the following systems is a plus: SYDIM, AT Coach and TSS., • Curriculum design and development experience is desired., • ATC “Area Knowledge” and experience at the specific local facility level is desired.

Job Description We’re not just hiring; we are building a world better than we found it, supporting those who serve the common good, assisting those who are most vulnerable, and helping keep our communities safe. We are seeking a highly motivated Field Service Technician in our Albany, New York market to perform various technical duties in support of education and healthcare communications systems. In this role, the Field Service Technician will provide support and maintenance on communication and networking equipment while delivering high-quality customer service promptly. Accountabilities: • Troubleshoot, repair, along with coordinating changes in programming and maintenance of PA, education, and healthcare communication systems., • Effectively work with customer's IT staff to troubleshoot network-integrated systems., • Professionally interface with customers to convey system status information., • Effectively work with Maintenance Agreement customers to ensure the continued health of existing system deployments., • Responsible for performing agreed-upon preventive maintenance on systems., • Provide effective "on-call" support., • Minimum of 2 years of related low-voltage work experience., • Functional understanding of IT-related technologies, including switching, routing, networking, and server knowledge., • Experience using basic hand tools and multi-meters., • Ability to read schematics and interpret signal flow through circuits., • Willingness to obtain and maintain company-sponsored credentials and certifications., • Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual., • Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating., • Excellent written and verbal communication skills to effectively express ideas and information., • Ability to thrive both independently and in a team environment., • A high level of commitment to customer satisfaction., • Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions., • Ability to follow policies, processes and procedures., • Effective use of Microsoft 365 suite of products., • Demonstrated attention to detail and commitment to task in completing assignments with quality outputs. Founded in 1965, we are a third-generation family-owned and operated organization headquartered in Buffalo, New York, with multiple locations operating along the East Coast. Our footprint includes a local commitment to customers in New York, Pennsylvania, North Carolina and South Carolina. Why Choose Us: In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, a generous 401(k) match, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. We also offer a flexible hybrid working model of 3 days a week in-office, and 2 days a week remote. Long Tenured: Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. And we do know how to let our hair down and have a serious bit of fun. Vendor Credentialing: This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer. Drug Free Workplace: Ronco is a drug-free workplace. Employment is subject to passing a drug test. Equal Opportunity Employer: Ronco is an Equal Opportunity Employer. Only resumes that include your most recent experience/position will be considered. Company DescriptionFounded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.

Job Description Summary of the job: Our Senior Territory Representatives interact face to face with our customers, understand their needs and consult to offer the right solutions. We work collaboratively in field sales teams and play a critical role in supporting our customer centric business model. This position is responsible for working in their respective territory to understand and identify veterinary clinic, shelter facility, and corporate account customer needs, by selling our Company's Animal Health division, Companion Animal product portfolio, supporting pull-through activities relative to the customer strategy, and ensuring that our Company's Animal Health division is viewed as bringing value and technical innovations aligned to our strategic focus - The Science of Healthier Animals. In addition, the Senior Territory Representative demonstrates an understanding of the resources available across our Company's Animal Health division and our Distribution Partners. This role will cover the Northern, MI territory including the Upper Peninsula. It is strongly preferred that our sales employees reside within the territory which they cover, however, we will allow sales employees to live up to 20 miles from the territory border. Essential Accountabilities: * Communicates about our product portfolio in a way that's meaningful and relevant to each individual customer; customizes discussions and interactions based on understanding of customer's needs. * Primary point of contact for assigned customers, meet with key personnel/decision makers to understand practice structure, business model, key influencers (Owner/Practice Manager/Key Tech/Associate Vet/Front office staff), customer needs and identifies business opportunities. * Develops customer strategy - outlining strategy for interactions/relationship, solutions, partner involvement and potential offerings for customers resulting in solutions, partner involvement and potential offerings for customers resulting in sales opportunities and account sales growth of Animal Health products and services. * Develops territory and specific account plans for all key customers. Partners with National Account Managers, Corporate Account Team, and Distribution Field Partners to maintain strong focus on key accounts and corporate owned clinics to drive occupancy and sales growth. * Works collaboratively across all species teams to foster our Company's approach to enhance knowledge of the entire Animal Health product portfolio. * Shares with other team members within the region to foster growth and development within the team. * Analyzes monthly sales results and manage expenses within budget guidelines. * Identifies and selects programs/services available within Animal Health's available resources to address customer needs and provide education & training opportunities to accounts. * Works with leadership and Field Professional Services to develop and deliver relevant offerings that address desired customer's needs. * Develops current understanding of Animal Health products, industry trends and competitor landscape. * Articulates and communicates relevant customer, industry, product, and market trends appropriately through the organization. * Responsible for developing and meeting learning and development objectives agreed upon with leadership. Our Enterprise Leadership Skills are designed to * Shape our Future * Unlock Potential * Deliver Impact Enterprise Leadership Skills (with coaching and support, you are expected to develop) * Entrepreneurship * Business Savviness * Strategic Planning * Decision Making * Talent Growth * Emotional Intelligence * Networking & Partnerships * Coaching & Development * Diversity, Equity & Inclusion * Influence * Execution Excellence * Change Catalyst * Ownership & Accountability * Innovation * Motivation & Inspiration Ways of Working Behaviors * Win As One Team * Focus On What Matters * Act With Urgency * Experiment, Learn & Adapt * Embrace Diversity & Inclusion * Speak Up & Be Openminded Background & Education Excellent interpersonal/communication and presentation skills * Demonstrated motivation and focus on achieving measurable, tangible results. * Commitment to collaboration as the normal mode of working and resolving problems. * Demonstrated understanding of positions' contribution to the business goals and willingness to adopt changes to current processes to meet customer needs. * Demonstrated ability to independently understand customers' evolving needs and expectations and combines with knowledge of customers' organization and culture to drive results. * Effective application of selling techniques and approaches, simultaneously managing multiple customers/accounts at different stages of the sales process, articulating the value of Animal Health products using approved resources. * Demonstrated ability to identify, develop and manage a diverse mix of accounts independently within a territory, including some complex accounts, and to develop plans based on unique opportunities and customer needs. * Proficient computer skills including working knowledge of Word, Excel and PowerPoint and the ability to use an iPad. * Ability to work both independently and as part of a team. * Ability to travel overnight and some weekend activity. Preferred Skills & Abilities Sales * Experience within the Animal Health Industry. * Knowledge of animal health biological and pharmaceutical products. * Understanding or prior experience working with Distribution. #MSJR Required Skills: Account Management, Adaptability, Industry Knowledge, Market Analysis, Product Knowledge, Sales Goal Achievement, Sales Presentations, Sales Reporting, Technical Product Sales Preferred Skills: Current Employees apply HERE () Current Contingent Workers apply HERE () US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here () if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights () EEOC GINA Supplement? We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts () U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $96,200.00 - $151,400.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at . You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: Domestic VISA Sponsorship: No Travel Requirements: 50% Flexible Work Arrangements: Remote Shift: 1st - Day Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 05/14/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID: R392538

Job Description As a Chronic Care Specialty Sales Representative, you will drive meaningful patient impact by leveraging our scientific expertise and serving as the primary contact for customers within your assigned territory. As a key member of the local Customer Team, you will collaborate closely with Account Executives, Integrated Delivery Systems leaders, and other field colleagues to deliver seamless, patient-focused solutions. Territory Assignment: This is a field-based sales role responsible for covering a specific territory. Travel (%) depends on the needs of the territory and where the selected candidate resides, and overnight travel may be required about 25% of the time to support client meetings and ensure comprehensive territory coverage. Position Overview: In this role, you will develop and manage relationships with a diverse range of specialty health care customers including cardiologists and other approved specialty physicians, physician assistants, nurse practitioners, nurses, pharmacists, and office managers. You will regularly engage with various health care settings such as physicians' offices, integrated delivery systems, pharmacies, and hospital clinics to effectively execute your responsibilities. Key Responsibilities: * Develop and execute a territory-level business plan in alignment with company policies, standards, and ethics. * Maintain current product knowledge and certifications for the company's portfolio. * Conduct balanced and compliant product sales discussions with health care providers and business professionals to align customer needs with company products according to product labeling. * Provide management with regular updates on customer needs, marketplace dynamics, and progress toward quality goals. * Be knowledgeable on headquarter approved information regarding approved company products, disease, and marketplace * Monitor business performance against objectives using company tools to support effective planning and sales impact. Qualifications: This position's band level will be evaluated based on candidate's qualifications. Minimum Requirements: * S1 Level: Bachelor's degree (BA/BS), or High school diploma or equivalent with 0-3 years of relevant work experience, which may include professional sales, marketing, military service, or roles within healthcare or scientific fields such as pharmaceuticals, biotechnology, or medical devices. * S2 Level: Bachelor's degree (BA/BS), or High school diploma or equivalent with 3+ years Sales experience or a minimum of high school diploma with at least 6 years of relevant work experience which may include professional sales, marketing, military service, or roles within healthcare or scientific fields such as pharmaceuticals, biotechnology, or medical devices. * Able to analyze complex data and leverage insights to develop strategic sales plans. * Comfortable using digital tools and platforms to engage with healthcare professionals. * Flexible and adaptable to changing market conditions and customer expectations. * Proven track record of success in both educational and professional environments, demonstrating strong interpersonal, analytical, and communication skills. * Works well both independently, with excellent organizational and time management skills, and collaboratively within team-oriented settings. * Valid driver's license. * Demonstrate strong ability at building and maintaining customer relationships by understanding and addressing their needs effectively. * Reside in the territory or within 25 miles of the workload center for designated metro territories, or within 75 miles for non-metro territories; if outside these distances, candidates must be willing to relocate at their own expense. Preferred Experience and Skills: * Background in sales, account management, consultative roles, or customer service. * Experience analyzing metrics to evaluate progress toward goals. * Minimum of 3 years of relevant sales experience. * Cardiovascular sales experience with established relationships with cardiologists and endocrinologists. * Experience launching products and succeeding in competitive markets. * Ability to simplify complex information and convey technical details clearly. * Proficient in using advanced analytics to generate customer insights and drive sales. * Comfortable leveraging multi-channel tools and technology to expand sales reach and impact. * Demonstrates a proactive learning approach and an agile growth mindset. #MSJR Required Skills: Account Management, Account Management, Biotechnology, Business Planning, Client Communication, Commercial Account Management, Complex Data Analysis, Customer Insights, Customer Needs Assessments, Customer Relationship Management (CRM), Customer Service Management, Ethical Standards, Health Economics, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Devices, Military Defense, Product Knowledge, Product Sales, Sales Forecasting, Sales Metrics, Sales Pipeline Management, Sales Reporting, Sales Strategy Development {+ 2 more} Preferred Skills: Current Employees apply HERE () Current Contingent Workers apply HERE () US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here () if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights () EEOC GINA Supplement? We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts () U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $79,200.00 - $124,700.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at . You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: 1st - Day Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 05/14/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID: R395879

INTRODUCTION Our mission is to develop and support people to enhance the lives around us - whether those people are our clients, our team members, or members of our community. We strive to create an environment that allows individuals to discover their potential and achieve their goals, by focusing on professional development and performance-based growth. If you're looking for the right career to give you long-term stability, and you're driven by the chance to learn, grow, and develop your leadership qualities, that opportunity is here. This is a full-time position that can be done remotely, with opportunities for advancement via our leadership training and development program available for consideration after 2 months for high performers. We only promote from within. All new hires start out with individually-focused, comprehensive training, tailored to their experience level. Even though this is a remote position, you MUST be a NYS resident, due to state licensing requirements. WHAT IS A BENEFITS SALES REPRESENTATIVE? A Benefits Sales Representative meets remotely with union members who have signed up to receive supplemental benefit plans that help protect their families far beyond what is covered through their employer. Their role is to consult with the family, explain the options available, and help them select the best one to fit their family's needs. Successful Benefits Sales Representatives are great communicators who are ambitious, motivated, and coachable, with an entrepreneurial mindset. PAY: Performance-based. Estimated $65k-85K for a first year representative. Additional weekly bonus depending on performance. Residual income earnings after 1 year. QUALIFICATIONS: This opportunity is about growth and development. We're seeking candidates who have the following qualities, but we've found you don't have to have experience in what we do in order to be good at it. If you're just getting your career started, or simply looking to take yours in a new direction, we're committed to helping you learn and grow. If you've had some leadership, customer service experience, or you've worked in a team-oriented environment in the past, you're exactly the type of candidate we're looking for. • Leadership, • Success-Driven, • Communication Skills, • Interpersonal Skills, • Networking Skills, • Mentoring, • Self Motivation, • Entrepreneurship If you're ready to make a difference in both your life and the lives of others, please apply by submitting your resume. If your background is a fit, a member of our recruiting team will be in touch with next steps in the process. Compensation details: 65000-85000 PI789a8cdc53bb-26289-39795645

Job Description: Summary: Under the general direction of the Assigned Management, and in accordance with sound and ethical procedures, objectives and controls, a Network Services Analyst analyzes and evaluates the composition and characteristics of Health Plan provider networks. This position also is responsible for the development of consistent payment methodologies and negotiates allowances for out of area/out of network non-par claims. In the course of this work, the Analyst will be required to work closely with others to assemble and produce documentation and informational materials that will guide Senior Management in making strategic network specific business decisions. Essential Primary Responsibilities/Accountabilities: All Levels - Manages and supports various projects with implications for all lines of business. These projects arise in response to shifts in marketplace dynamics, changes in the delivery of healthcare services, or the emergence of new products. Responsibilities include, but are not limited to: * Differentiates claim types and navigates through the various claims platforms. * Uses pricing tools and efficiency in the varying payment methodologies. * Gathers data from a variety of sources; updates and maintains a variety of; prepares financial reports, statements and analysis for management review. * Performs assigned analysis and/or assists in complex analysis for supervisory review, creates models and makes recommendations based on the analysis completed. * Assists in the determination of the impact of various business options for strategic planning and other financial decisions. * Assists in accumulation and evaluation of data from outside sources to negotiate pricing for out of area/network services. Develops letter of agreement then notifies claims department that service has been priced. * Responsible for the development and analyses of supporting financial schedules, including preparation of worksheets, maintenance of appropriate backup and documentation for internal control and auditing purposes. * Supports and maintains contracting and relationship responsibilities associated the utilization of the Blue and non-Blue national/regional provider network(s), including development and maintenance of vendor contracts, tracking of open issues, leading team efforts to matrix manage open network issues relative to prospective employer groups, tracking and status reporting for senior management. * Creates and maintains network tracking reports by product and by region, including threatened resignation reports, specialty inventory reporting, provider specific product participation reporting, assessing analytics to identify potential network gaps and recommendations for change. * Supports product development initiatives such as development of networks to service Safety Net and Medicare products. This includes development of reports on products, network strategies, status reporting on activity, financial information preparation for negotiators. * Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values and adhering to the Corporate Code of Conduct. * Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. * Regular and reliable attendance is expected and required. * Performs other functions as assigned by management. * Regular and reliable attendance is expected and required. Level II - performs similar functions as the Network Services Analyst I and can be differentiated by the following: * Works with larger, more complex, higher visibility accounts that have been escalated. Develops and maintains more complex vendor contracts. * Identify root cause of problems; develop potential options and likely outcomes of each option; Recommend optimal option. * Model financial impact of change to reimbursement methodology on an individual claim basis; Articulates impact of changing from one reimbursement methodology to an alternate. * Analyzes, identifies and recommends improvements to the claims process and inventories such as triaging misrouted cases, conducting cost and quality analyses. * Maintains appropriate backup and documentation to ensure regulatory compliance is being met. * Demonstrates adherence to internal controls surrounding regulatory compliance and have ability to explain same. Level III - performs similar functions as the Network Services Analyst I & II and can be differentiated by the following: * Facilitates cross-functional workgroups and internal meetings to present recommendations and lead workgroup to determine best course of action to implement corrections to system or process improvement opportunities. Presents information clearly. * Discusses complex out of network claims with providers and recommends solutions. Tracks unusual and/or outstanding claims. * Identifies trends and opportunities with network management/negotiators, etc.; presents findings and recommendations to management. * Works with key stakeholders to create improvements as either a dedicated resource or with overall division processes to ensure end to end continuity. * Analyzes and interprets complex records/documentation; reviews and assesses validity of financial estimates from a variety of sources against stated business objectives. * Acts in a consultative capacity to management at all levels of assigned organization unit to provide professional technical expertise in the determination of suitable approaches to reimbursement concerns. * Applies principles of total quality management, team leadership, facilitates peer review activities on a consistent, ongoing basis to identify and remove barriers to increased productivity, quality, cost effectiveness, and timeliness of operations and customer satisfaction. * Designs and develops reports which illustrate integrated solutions to meet business needs or enhance performance. * Reviews and approves project cost/benefit analyses prior to presentation to company management. * Acts as a mentor to the team by setting, and striving to achieve high levels of professional competence. Leads by example. Minimum Qualifications: NOTE: This description includes multiple levels of classification. The levels of classifications are differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making and in some cases, becoming a resource to others. New hires will be placed in the level for which they are most qualified based on their experience, credentials and skills. Level I * Bachelor's degree in Health Care Administration, Business, Finance or relevant field with a minimum of four years health care/business experience in an analytical function, plus a minimum of one year of business user experience including negotiation, research, analysis and working with outside customers. * In lieu of degree, a minimum of eight years health care/business experience in an analytical function including a minimum of one year of business user experience including negotiation, research, analysis and working with outside customers. * Ability to read and understand contractual language - weave through it and be able to negotiate on layman's terms. * Strong analytical, written and oral communication, organizational and time management skills. * Proficiency in Microsoft Office suite. * Ability to work with the various levels of internal management and external audiences. Level II - requires similar minimum qualifications as level I, as well as: * A minimum of five years health care experience in an analytical function, plus a minimum of one year of business user experience including negotiation, research, analysis and working with outside customers. * Excellent written and oral communications skills in addition to strong organizational and time management skills are required. * Strength in spreadsheet, data base, word processing and Microsoft Office products. * Ability to present and communicate complex issues with fluency and expertise. * Must be able to interact comfortably with all levels of management. * Relationship building skills required Level III - requires similar minimum qualifications as level I & II, as well as: * A minimum of seven years health care analytical experience, plus a minimum of two years of business user experience including negotiation, research, analysis and working with outside customers. * Ability to identify trends and opportunities with network management/negotiators, etc.; presents findings and recommendations. * Demonstrated leadership, decision-making and team building skills. * In addition to solid oral and written skills, must have solid presentation skills. * Certification preferred in Lean Six Sigma Green Belt. * Excellent presentation skills. Physical Requirements: * Use of computers and phone * Ability to have limited travel In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Level I: Grade E2: Minimum $62,400 - Maximum $96,081 Level II: Grade E3: Minimum $62,400 - Maximum $106,929 Level III: Grade E4: Minimum $65,346 - Maximum $117,622 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Requisition number: 2358850 Job category: Healthcare Delivery, Advanced Practice Clinicians Sign-on Bonus up to $20,000 for External Candidates Telephonic After-Hours Call - Evenings, Nights & Rotating Weekends Required Full-Time (40 Hours) Optum Home & Community Care, part of the Optum family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our Optum team, together in an interdisciplinary care environment, we help patients navigate the health care system and connect them to key support services. This preventive care can help patients stay well at home. We're connecting care to create a seamless health journey for patients across settings. Join us to start Caring. Connecting. Growing together. The Telehealth Urgent Care program is a comprehensive integrated care delivery program. The National On Call advanced practice clinician (APC) is responsible for providing telephonic/telehealth care and direction to patients, caregivers and facility staff providing 24/7 coverage including holidays. In this remote role you will provide virtual care for patients in various settings. This excellent opportunity affords a collaborative role bringing enormous satisfaction in the care and comfort of our patients. In this role you will have the ability to achieve work life balance. Optum is transforming care delivery with innovative and personal care. As one of the largest employers of APCs, Optum offers unparalleled career development opportunities. Scheduling: This is a Full Time, work from home position requiring various shift coverage with a mix of weekday, weeknights, weekend, and holiday coverage. While shift times can vary, we provide coverage to members 24/7 including all company recognized holidays. * Flexibility and the ability to adapt are a must as you will cross cover multiple markets and teams * Availability and Coverage expectations for this role * 24/7 coverage * Weeknight shifts between 5pm and 8am are the majority of the hours required during the week * Every other weekend coverage between 8-12 hour shifts covering both day and night shifts is required based on business needs * Expectations that your are working or have approved PTO for 26 weekends a year. Each FT/PT employee is eligible to have up to 6 weekend shifts a year for PTO * Unapproved time away/Unpaid Time Off will result in need to add additional weekend shift to your schedule based on need * Holidays are required for all APCs on a rotation basis * Holiday scheduling is completed at the beginning of the year for advanced planning. Primary Responsibilities: * Available on provided telephonic platform, both taking and placing calls to coordinate and manage care for members between care givers, facilities, hospitals, primary care providers and the Optum field colleagues * Available to use video platform based on clinical need * Working hours should be performed in a secure location as patient privacy is required * Utilize EMR proficiently to provide acute care to members during all shifts and holiday hours * Care Delivery * Deliver cost-effective, quality care to members * Manage both medical and behavioral, chronic, and acute conditions effectively, and in collaboration with a physician or specialty provider * Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations * Responsible for ensuring encounter is documented appropriately to support the diagnosis at that visit * The APC is responsible for ensuring that all quality elements are addressed and documented * Utilizes evidenced based practice guidelines * Must attend and complete all mandatory educational and MyLearning training requirements * Care Coordination * Coordinate care as members transition through different levels of care and care settings * Monitor the needs of members and families while facilitating any adjustments to the plan of care as situations and conditions change * Review orders and interventions for appropriateness and response to treatment to identify the most effective plan of care that aligns with the patients' needs and wishes * Address and be able to have advanced care plan conversations with members and families * Evaluate the plan of care for cost effectiveness while meeting the needs of members, families, and providers to decrease high costs, poor outcomes and unnecessary hospitalizations * Program Enhancement Expected Behaviors * This is a virtual patient facing role that requires excellent customer service to all parties including members/families, facilities, the entire interdisciplinary care team (PCPs/specialists) and Optum staff * Regular and effective communication with internal and external parties including physicians, patients, key decision-makers, nursing facilities, field staff and other provider groups * Ability to meet shift scheduling requirements, and attendance expectations * Exhibit original thinking and creativity in the development of new and improved methods and approaches to concerns/issues * Function independently and responsibly with minimal need for supervision * Demonstrate initiative in achieving individual, team, and organizational goals and objectives * Participate in quality initiatives * Availability to check Optum email intermittently for required trainings, communications, and monthly scheduling You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * Education: * Graduate of an accredited Master of Science Nursing or Doctor of Nursing Practice program * Active and unrestricted license in the state which you reside, as well as State of New York and the State of Massachusetts, and ability to obtain in other required locations. * Ability to gain a collaborative practice agreement, if applicable in your state * APCs working in jurisdictions that authorize APCs to practice autonomously or without formal supervision must have obtained approval to practice autonomously or without formal supervision from their licensing board, if applicable. New hires who are eligible and have not applied prior to hire date, must apply to practice autonomously or without supervision within 1 month of hire. If not eligible to practice autonomously or without formal supervision at hire, the APC must begin working towards meeting the requirement within 1 month of hire, if applicable, and apply for approval to practice autonomously or without formal supervision within 3 months of becoming eligible * Active Nurse Practitioner certification through a national board: * Board certified through the American Academy of Nurse Practitioners or the American Nurses Credentialing Center, with certification in one of the following: * Family Nurse Practitioner * Adult Nurse Practitioner * Gerontology Nurse Practitioner * Adult-Gerontology Acute Care Nurse Practitioner * Current, active DEA licensure/prescriptive authority or ability to obtain post-hire, per state regulations (unless prohibited in state of practice) * Ability to work scheduled shifts in accordance with scheduling policies * Proficient computer skills including the ability to document medical information with written and electronic medical records Preferred Qualifications: * 3+ years of clinical experience as an APC * Active and unrestricted license in the additional states: Connecticut, Rhode Island, New Jersey * Experience in meeting the medical needs of patients with complex behavioral, social and/or functional needs * Experience working in a nursing home, or with seniors in an acute care facility * Understanding of Geriatrics, Chronic Illness, and acute disease management * Understanding of Advanced Illness and end of life discussions * Ability to develop and maintain positive customer relationships * Adaptability to change *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Compensation for this specialty generally ranges from $109,500 to $164,000. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Maximus is seeking an experienced Technical Project Manager to lead complex technology initiatives supporting Medicaid systems. This role oversees full lifecycle project delivery, ensuring technical execution, cross‑functional coordination, and adherence to timelines, budgets, and quality standards. The ideal candidate brings strong leadership capabilities and deep Medicaid program experience to drive operational excellence and successful outcomes for Maximus clients. *This is a fully remote position. * Why Join Maximus? * 💰 Competitive Compensation - Bonus opportunities based on performance. * 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. * 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. * 🏝️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, * 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). * 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions. * 📚 Tuition Reimbursement - Invest in your ongoing education and development. * 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. * 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. * 📚 Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: * Responsible for providing management of assigned projects. * Direct and oversee the design and implementation of infrastructure solutions. * Interface with IT Resources, Management Teams, and other Business Partners on a regular basis to maintain good client relations and resolve any issues. * Responsible for schedule and budget while ensuring that all project milestones are delivered according to plan. * Serve as the central point of contact and primary interface for all project related issues. * Oversee the full lifecycle development and implementation program as well as technical activities to ensure successful project execution and meeting of requirements. * Perform all project management functions including; work breakdown and cost estimation, scheduling, monitoring and tracking of technical progress against the defined timetables and budgets, and staff assignment and development. * Supervise and manage all staff assigned to the project, assign, and direct their activities. * Identify and assess new functional capabilities supporting engineering change proposals and additional follow-on work. * Coaches and reviews the work of lower-level professionals. '- Guide and partner with the team to architect, develop, and implement high‑quality software systems and application solutions. * Provide strong technical and business leadership to cross-functional development teams, ensuring the team adheres to industry best practices while also fostering a culture of innovation and creative problem‑solving. * Drive enterprise software architecture and manage the end‑to‑end SDLC, including requirements discovery, feasibility and impact evaluation, system design, development, integration, deployment, and operational support. * Develop and maintain effective processes for managing requirements, developing business processes, and providing production support to the operation. * Design and implement process improvements that enhance customer service and optimize business operational efficiency and quality. * Conduct analyses and evaluate a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues. * Serve as a liaison between the development team and Operations for the planning, implementation and maintenance of programs and contractual changes. * Confidently facilitate internal and client-facing meetings, ensuring clear communication, structure, and effective outcomes * Develop high quality communications suitable for clients. * Maintain extensive and comprehensive working knowledge of all assigned programs and projects. * Skilled in managing shifting and competing priorities with efficiency and sound judgment. Minimum Requirements '- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. Program Specific Requirements: * At least 6 years Medicaid program experience * Experience supporting a Medicaid provider enrollment system * Experience implementing a Medicaid system * Leadership skills to collaborate and mentor junior staff * Experience working with process management tools such as Jira and support ticket triage process * Strong analytical skills * Experience in change request management Program Specific Preferences: * PMP certified * Experience writing SQL queries * Prior experience as a developer Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Minimum Salary $100,000 Maximum Salary $175,000

What Credit contributes to Cardinal Health Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Credit is responsible for managing Cardinal Health's trade and note receivables including performing credit underwriting, establishing bad debt reserves, managing customer relationships, collaborating with the sales and collections teams, managing credit risk for the company, and administering credit policies and standards. Responsibilities * Provide Credit risk analysis review and executive summary of new and existing complex customers, emphasis on understanding entity structure and ownership, financial statement analysis and risk identification, mitigate customer risk. Analysis will encapsulate all aggregate business exposure within Cardinal. * Credit risk analysis and portfolio monitoring within wide range of customer class of trade and industry. Customers include but not limited to retail pharmacies, community health centers, retail chain, mail order, managed care, hospitals, specialty pharma, and medical distributors. * Make trade credit decisions for new and existing customers, both secured and unsecured. * Collaborate with Collection teams regarding risk mitigation, support around AP and finance contacts, and monitoring of aggregate trade exposure levels versus approvals. * Communications and collaboration with sales organization to support new and existing customer base. Relationship building with external customer-finance contacts. * Communicates directly with internal and external counsel, customers and third-party entities to appropriately understand and structure contracts to mitigate credit risk. * Gathers and synthesizes information from a variety of sources (i.e. financial statements, reports), makes effective credit decisions, and documents decisions appropriately. * Organizes workload effectively, proactively works with customers to ensure commitments are met, and raises issues and recommendations to management. * Demonstrates knowledge and understanding of financial concepts which includes establishing appropriate bad debt reserves. * Diplomatically resolve conflict and maintain positive customer relationships. * Possesses and exhibits strong business acumen of credit underwriting. Qualifications * Bachelor's degree in related field, preferred, or equivalent work experience, preferred * 3-8 years of experience in credit related field, preferred * Experience with MS Excel * Commercial or trade credit underwriting experience * Experience providing credit risk analysis and financial statement analysis * Knowledge of credit and/or collection practices which can include debt repayment, dispute resolution, risk mitigation, etc. * Possesses and exhibits strong business acumen of credit underwriting * Ability to communicate directly with internal and external counsel, customers and third-party entities * Strong interpersonal, verbal and written communication skills. Ability to communicate effectively and interact with personnel at all levels of technical ability and expertise. * Ability to learn and effectively navigate a variety of financial systems Location Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. * Medical, dental and vision coverage * Paid time off plan * Health savings account (HSA) * 401k savings plan * Access to wages before pay day with myFlexPay * Flexible spending accounts (FSAs) * Short- and long-term disability coverage * Work-Life resources * Paid parental leave * Healthy lifestyle programs Application window anticipated to close: 6/30/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here ()

Customer Support / Remote] - Anywhere in U.Medical-Rx-Dental-Vision-Life-AD&D-Disability / 401(k) plan / ESPP / HSA-FSA / - As a Customer Service Representative, you will: Handle incoming customer inquiries via phone and email in a timely and professional manner; Provide accurate and efficient reso

Job Description * • We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish. This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry. Key Responsibilities * • Assist clients remotely via email, phone, and messaging platforms, • Answer travel-related inquiries in a clear, professional, and friendly manner, • Support itinerary updates, cancellations, changes, and special requests, • Provide guidance on destinations, travel requirements, and agency procedures, • Monitor upcoming trips and proactively communicate with clients when needed, • Strong written and verbal communication skills, • Customer service experience (travel, hospitality, call center, or support roles preferred), • Highly organized, dependable, and detail-oriented, • Comfortable working independently in a remote environment, • Able to learn new systems, tools, and processes quickly, • 100% remote, work-from-home position, • Flexible scheduling options, • Full training and ongoing support, • Growth opportunities within a travel-focused company, • Access to travel-related perks and industry discounts, • Supportive and collaborative remote team environment.

Customer Service / Remote] - Anywhere in U.Health-Dental-Vision / 401(k) plan / Time Off - As a Customer Support Specialist, you will: Provide exceptional customer service through phone, email, and chat support; Troubleshoot and resolve technical issues for clients; Collaborate with cross-functional

Position Overview This position is responsible for the management of reprocessing and infection control activities associated with the endoscopic product portfolio. The Director of Endoscopy Infection Control is the primary company resource and subject matter expert for the Endoscopy Division as it relates to the cleaning, high-level disinfection and/or sterilization of Fujifilm endoscopy products. This role works cross-functionally with customers, third-party companies and internal stakeholders including sales/sales management, field personnel, international liaisons, and marketing/R&D groups in Japan to ensure that the Fujifilm reprocessing recommendations satisfy US market needs and comply with industry infection control guidelines. Company Overview At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Job Description Duties and Responsibilities: * Collaborate with headquarter liaisons and teams to effectively communicate subsidiary needs and US requirements for reprocessing and infection control issues. * Develop or/and support validation program for testing of endoscope designs and reprocessing instructions, working with Fujifilm Tokyo and independent microbiology laboratories as necessary. * Partner with Fujifilm Japan to support FDA requests and requirements including 522 Postmarket Surveillance Studies and Human Factors Testing of Fujifilm products, as necessary. * Serve as technical writer/reviewer to develop and/or revise endoscope operation and reprocessing manuals based upon latest industry guidelines and review/improve product labeling for accuracy, consistency and ease of understanding. Review operation manuals for any comments/instructions related to reprocessing. * Develop policies, policy statements, customer, and sales rep notifications regarding infection control/reprocessing issues. * Serve as a senior corporate source of education & information for infection control/reprocessing issues. * Establish educational tools and review training aids (such as QRGs, slide presentations) on reprocessing and infection control practices. * Assist sales management and Product Management with development and maintenance of luminary customers in key target markets in US. * Represent the company on national committees and at meetings/seminars developing reprocessing guidelines. Keep Fujifilm Tokyo well informed of any new reprocessing/infection control trends and/or guidelines. * Have adaptable learning skills and an established track record of being a subject matter expert on reprocessing and infection control matters. * Work with third-party companies including AER and sterilizer OEMs to validate and expand reprocessing options for Fujifilm endoscopes. * Oversee/manage HCUS Clinical Education Manager responsible for reprocessing training of HCUS personnel and customer in-services. * Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO standard requirements and all other applicable laws, regulations, and standards. Qualifications: * Bachelor's degree in biology or microbiology is required. A Master's degree preferred. * Minimum of 10-12 years' experience in medical device reprocessing, (cleaning, disinfection and sterilization) validation studies and infection control best practices including a strong background of flexible endoscopes. * 3-5 years' experience as an accredited microbiologist is preferred. * Extensive cleaning/reprocessing knowledge of medical devices is required. * Background/experience working with the FDA and knowledge of the biological evaluation of medical devices (Biocompatibility). * Highly focused and results-oriented; able to identify goals and priorities and resolve issues in initial stages. * Demonstrated ability to work independently and in a close team environment, self-starter who can motivate others. * Possess exceptional communication/interpersonal, analytical, and problem-solving skills. * Work remotely * Proficient computer skills using Word, Excel, PowerPoint. * Effective Time Management skills. * High command and literacy in endoscopic application * Strong analytical and critical thinking skills * Ability to read, analyze, and interpret essential job-related documents. * Ability to present and speak effectively and professionally to all internal and external customers. Physical requirements: The position requires the ability to perform the following physical demands and/or have the listed capabilities: * Frequently required to stand; walk; use hands to finger, handle or feel objects, ability to use a keyboard, reach with hands and arms; balance; stoop, kneel, crouch; and talk or hear. * Occasionally lift and/or move up to 30 lbs. * Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Travel: Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( or (330) 425-1313). Job Locations US-Remote Posted Date 2 weeks ago (4/27/2026 11:10 AM) Requisition ID 2026-37543 Category Executive Management Company (Portal Searching) FUJIFILM Healthcare Americas Corporation

Become a part of our caring community With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. Humana's MarketPoint organization is looking for 10 Customer Success Agents to join the Customer Success Team working remote. Humana's Customer Success Agents are our members' trusted partners in navigating healthcare. In this role, you'll provide guidance and solutions to ensure a positive member experience, from explaining plan benefits to resolving issues around disenrollment or dual eligibility. You'll work cross-functionally with care teams, sales agents, and customer service to support and retain members throughout their healthcare journey. ***This position requires you to have a current and valid Health Insurance License in your current state of residence. You will not qualify for this position without a Health Insurance License. Key Role Functions * Deliver a high level of professionalism and empathy with every inbound and outbound consumer phone interaction * Actively listens to identify member needs and suggest available plans, resources, and/or service, which may include enrollments into other plans * Simplify and clearly explain plan benefits, claims, and coverage communications. * Ask thoughtful questions to uncover social determinants of health and broader member needs * Support member retention and engagement goals by educating and guiding members through complex decisions Use your skills to make an impact Required Qualifications * Active resident Health insurance license for your state of residence (based on the resident state's Department of Insurance requirements) * Flexibility - Ability to work a flexible schedule, including overtime, nights and weekends as needed to meet business demands (see additional details below under Work At Home Requirements) * 2+ years of experience working in a virtual environment * 2+ years professional experience in navigating multiple computer tools/systems/screens * 2+ years of experience in Medicare customer service experience or Medicare sales (virtual/telephonic preferred) * Demonstrated ability to understand and explain Medicare benefits and address the unique needs of Medicare and dual-eligible members Preferred Qualifications * Bilingual in English/Spanish a PLUS (Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing) * Bachelor's degree * Prior call center experience * Prior success in Medicare Product Sales or member retention roles * Prior Sales (any industry) experience * Experience navigating Salesforce CRM or similar customer relationship management systems * Proven ability to collaborate cross-functionally to resolve complex member issues Additional Information * Department Hours - Shift could fall between the business hours of 7:00 am to 11:00 pm local time. Hours are subject to change based on business needs and likely to include a weekend day during peak season (October-March) * Training Hours - Training will start day one of employment and run the first 6 weeks with a schedule of 10 am to 6:30 pm EST. Attendance is mandatory and vital for success * Language Proficiency Testing: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: * At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wired cable or DSL connection is suggested * Satellite, cellular and microwave connection can be used only if approved by leadership * Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. * Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. * Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including: * Health benefits effective day 1 * Paid time off, holidays, volunteer time and jury duty pay * Recognition pay * 401(k) retirement savings plan with employer match * Tuition assistance * Scholarships for eligible dependents * Parental and caregiver leave * Employee charity matching program * Network Resource Groups (NRGs) * Career development opportunities Our Hiring Process As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker. Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from with instructions on how to add the information into your official application on Humana's secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $48,900 - $66,200 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ? Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our .

Position Overview The Regional Sales Associate is responsible for providing regional support to assigned Regional Sales manager. This support includes Assisting Territory Managers in closing opportunities, ensuring shipment is complete and customer inquiries. This individual will be a highly motivated, self-starter. Understands the needs of the Regional team and become an advocate for growth in the region. May provide training and knowledge transfer support, as well as coverage when Territories are open and/or Territory Managers are on vacation. Note: This position is open to candidates who currently reside in the Northeast region as this would be a central location relative to the territory's business. Company Overview At FUJIFILM Sonosite, we reinvent how healthcare is delivered with point-of-care ultrasound technology. As the leader in bedside ultrasound systems, our innovations save lives-from premature babies in NICUs to trauma patients in emergency rooms. We're looking for purpose-driven team members ready to build technology that impacts real-world scenarios, including natural disasters and even war zones. By joining FUJIFILM Sonosite, you'll be part of a team that thrives on collaboration, out-of-the-box thinking, and a passion for life-saving innovations. Let's make a difference together. Our headquarters in Bothell, Washington, blends riverside charm with urban amenities, quality schools, and an ever-evolving downtown-all part of the vibrant Seattle metro area. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Job Description Essential Job Functions: * Provide Regional support for assigned Regional Sales Manager. * Be able to support Market level needs, be a liaison to the Territory Managers. * Assist in closing opportunities and customer contact. * Understand Install Base for Warranty, up trade and expansion. * Understand Install Base to improve CRM data quality and quantity * Identify key buying influencers within these to determine budget and timeline for better follow up by the Sales Team * Build and cultivate relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel * Work with Management to develop and grow the sales pipeline to consistently meet revenue goals * Manage data for new and clients in Salesforce.com, ensuring all communications are logged, information is accurate and documents are attached * Prepare and analyze reports and dashboards Knowledge and Experience: * Bachelor Degree/Associates Degree or significant related experience * 1-3 years Sales Experience * CRM Experience preferred (Salesforce.com recommended) * Demonstrated ability to meet and/or exceed determined lead/sales and activity quotas * A proven track record of strong client relationships Skills and Abilities: * Excellent written & oral communications skills * Excellent client service skills * Ability to multi-task and handle multiple projects concurrently * Goal-oriented individual * Team player, able to gain confidence and trust of the Direct Purchase and Field Sales teams * Compelling telephone communication skills * Strong Customer Relationship Management (CRM) abilities * Strong affinity for technology Salary and Benefits: * $50,000.00/yr + variable bonus opportunity * Insurance: * Medical, Dental & Vision * Life & Company paid Disability * Retirement Plan (401k): * 4% automatic Company contribution * Fujifilm matches 50 cents for every dollar you contribute, up to 6% of your salary * Paid Time Off: * You can accrue up to 120 hours of PTO in your first year of employment * PTO increases based on years of service * Employee Choice Holidays: * 32 hours additional paid time off, based on date of hire in the calendar year * Paid Holidays: * Eight (8) paid holidays per year Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. FUJIFILM Sonosite offers a fantastic compensation package, including benefits, and a 401k program. Visit us today to learn more about our exciting technologies and how you can make a difference. To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at . To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid. #LI-Remote #CB #LI-MW EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( or (425) 951-1200). Job Locations US-Remote Posted Date 1 month ago (4/9/2026 11:25 AM) Requisition ID 2025-36461 Category Sales Company (Portal Searching) FUJIFILM Sonosite

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): Remote Work - New York, Albany, New York, United States of America, 12224 Opening: Regular Full time 40 910402 United Business Office UR - Day (United States of America) UR URC 205 H $19.62 - $26.49 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: GENERAL PURPOSE The Claims Resolution Representative III is responsible for working across the professional fee organization, handling follow-up activities designed to bring all open accounts receivable to successful closure. Responsible for effective claims follow-up on complex, multi-faceted accounts to obtain maximum revenue collection and closure. Responsibilities include, but are not limited to, independent research, claim correction and resubmission, handling payer specific appeal process taking timely and routine action to resolve unpaid claims. The Claims Resolution Representative III reports to Accounts Receivable Management. ESSENTIAL FUNCTIONS With general direction of the Manager/Supervisor/Lead: * 40% Follows department policies and procedures and maintains and exercises comprehensive knowledge of insurance company billing requirements and regulations to research and resolve unpaid accounts receivable, making any corrections in the professional billing system necessary to ensure balance resolution for all assigned URMFG physician services. * 25% Follows up on multi-faceted denials through review of remittances (EOBs), insurance correspondence, rejections received thru daily electronic and claims submission, etc. Research claims, identify problems, and takes appropriate action to assure claim resolution. * 20% Responds to all billing-related inquiries from colleagues, departments, patients, and payors in a timely and professional manner. Communicates any missing/incomplete information to providers and department administrative support staff to ensure accurate billing. Communicates with insurance representatives through telephone calls, payer website, and written communication to ensure accurate processing of claims. Collaborate with appropriate departments to generate a detailed rational for appeals and grievances to the insurance companies. * 10% Keeps management informed of changes in billing requirements and rejection or denial codes as they pertain to claim processing and coding. Escalates system issues preventing claims submission and follow-up for review and resolution. * 5% Collaborates with Claim Edit Specialists and Patient Medical Billing Specialists assigned to pre claim WQ's to identify opportunities for improvement in clean claims rate. May perform other duties as assigned. QUALIFICATIONS * Associate degree and 2 years of related relevant experience; or equivalent combination of education and/or experience * Excellent problem-solving skills * Excellent communication skills * Excellent customer service skills * Strong working knowledge of the professional billing software applications * Ability to type 25 wpm. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Become a part of our caring community Humana is a leading health and well-being company focused on helping our patients, members, and customers achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. At Humana, we are committed to creating a meaningful work environment where everyone belongs. Our environment is one in which every employee can bring their whole self to work to do their best work. Celebrating diverse backgrounds is at the heart of our corporate values, and we believe that our inclusive, diverse culture has a direct and positive impact on our customers and their healthcare experiences. Our brokerage business is poised to advance the industry in how digital can be used to drive customer acquisition in the Medicare Advantage space. Within this business area, we are aggressively driving new digital capabilities for our eCommerce website, creating new ways of working, and employing next-gen technology to revolutionize how Medicare Advantage is sold. This role is part of this expanding Digital organization and is critical in our growth plans. Key Accountabilities The Product Owner maximizes value of product created by an Agile team and will serve as the team's primary contact for information, work prioritization, and decision-making. Key accountabilities include: * Drive the ecommerce website's product vision, roadmap, and backlog, aligning with business objectives and customer need. * Partnering with Engineering, Design, Content and partners in Product to define the vision for this specific team * Creating a product roadmap based on the aligned vision * Managing the product backlog and prioritizing it based on changing requirements * Define and prioritize epics, features, and user stories (grooming and refining them) with clear acceptance criteria, prioritizing user needs and conversion-driving experiences. * Working with the UX/Design team to ensure user-centered designs and experiences are created. * Monitoring and evaluating product progress at each stage of the process to report on status and ensure timely delivery * Participating in Scrum meetings and product sprints * Establish and review key performance metrics on a regular cadence to ensure the digital experience is performing at an optimal level and identifying if improvements are needed. Partner with the analytics team. * Performing user acceptance testing and accepting user stories before releasing to ensure the final product is meeting all requirements defined in the acceptance criteria. * Continually develop A/B tests to drive learning and ensure the best possible, data-informed, user experience. Use your skills to make an impact Required Skills Commercially focused (eCommerce) Have a strong commercial focus, finding the intersection of customer desires, value to the business, and technology feasibility, with the primary goal of driving customer value and website conversion to grow the insurance eCommerce business. Value Determination and Prioritization Have excellent skills for assessing value and understanding feasibility to determine how to sequence the product backlog. This includes prioritization at multiple altitudes including epic, feature and story roadmaps and backlogs. Curiosity and Empathy Curiosity and a human-centered approach will drive the Product Owner to find relevant data and turn it into information that can help improve their products. They will be consumer-obsessed and driven to have proven solutions to consumer problems before adding work to the product roadmap. Data Obsessed Digital product owners have an advantage over product owners who oversee physical products. They can track how people use their products and learn what's working and what isn't. Digital product owners must become skilled at reading and interpreting these product analytics. Because they must leverage these insights into the ability to improve their products. Required Qualifications * 5+ years of experience in product, with direct experience as a Product Owner to include: * • Owning, prioritizing and managing a backlog, • Writing and refining clear user stories, • Working with Design, Content and Development to bring these experiences alive, • Conducting UAT 3+ years of experience managing eCommerce websites * Strong experience working in Agile/Scrum environments * An analytical and metrics-driven work style, with direct experience working with eCommerce analytics tools (Adobe, Google, others) and KPIs * An entrepreneurial work style, you're a self-starter that's comfortable in a startup environment * Deep user empathy and strong user experience sensibility * Excellent written and verbal communication skills * Comfort in a fast-paced and dynamic environment * Natural leadership instincts with proven ability to innovate and influence Preferred Qualifications Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $94,900 - $130,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 05-12-2026 About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ? Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our .

Specialty Networks Solutions creates clinical & economic value for independent specialty providers & partners in oncology, urology, gastroenterology & rheumatology. The purpose of this organization at Cardinal Health is to help independent specialty providers improve patient outcomes by getting each patient to the right care at the right time. Specialty Networks Solutions works with over 11,500 providers across 1,500+ independent specialty physician practices and groups. Our team, Medically Integrated Dispensing Solutions (MIDS), provides implementation and operational support to specialty physician practices interested in operating medically integrated dispensaries (in-office dispensary, or referred to as an IOD). The MIDS Account Management team provides consultative support to specialty physician office practices that are members of Specialty Networks Solutions. The main responsibilities of the Pharmacy Dispensing Support Representative (Account Management) are to ensure a timely, efficient launch of new IODs/pharmacies and provide daily ongoing support. Location: This position is remote and can be based anywhere within the United States. Ideal candidates will be based in and able to work within PST time zone business hours. Responsibilities * Daily Functions * Schedule initial call with practice to review initial IOD (in-office dispensary) documentation * Initiate & complete credentialing process for in-office dispensaries/pharmacies * Install software and network printers for practices * Ensures all required paperwork has been completed including but not limited to declarations, e-prescribing, and cardfinder forms * Training calls with practices after practices have identified patients * Track practice throughout entire implementation process, keeping them motivated and engaged * Weekly & Monthly Functions * Follow up with training on pending IODs * Verify MSM is communicating with site servers * Follow up with newly launched and low performing IODs to ensure enhanced performance * Setup custom reports per customer request * Monitor PSAO communications for credentialing and follow up with members on outstanding documentation * Ongoing support and training for members * As Needed Functions * Assist with follow up on insurance applications * Review EOBs * Follow up with pending IODs for their initial documentation to complete NCPDP and payer apps Qualifications * Ideally targeting individuals with a background in pharmacy (retail pharmacy or Pharmacy Tech experience a strong preference) * Experience working within a Physician Office Dispensary or Medically Integrated Dispensary (ideally within Rheum, Oncology, GI, Urology), a plus but not required * Competent in Microsoft Office applications and video conferencing * Excellent organizational skills and attention to detail * Flexible and self-disciplined scheduling * Strong interpersonal skills related to teamwork, collaboration, and customer service * Ability to travel up to 15% Anticipated Pay Range: $68,500 - $82,000 Bonus Eligible: No Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being. * Medical, dental and vision coverage * Paid time off plan * Health savings account (HSA) * 401k savings plan * Access to wages before pay day with myFlexPay * Flexible spending accounts (FSAs) * Short- and long-term disability coverage * Work-Life resources * Paid parental leave * Healthy lifestyle programs Application window anticipated to close : 04/06/26 * if interested in opportunity, please submit application as soon as possible. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here ()

Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website or follow us on LinkedIn. Job Overview We are currently seeking a dynamic, highly motivated, and experienced individual for the position of Territory S al es Manager, Oncology (Tampa). In this field-based role, the Territory Sales Manager will focus on achieving sales goals within the prostate cancer therapeutic category in an assigned geographic territory. This individual will have a proven record of success in urology and/or medical oncology and will be highly collaborative, tactical, energetic and thrive in a nimble, start-up organization. The Territory Sales Manager will demonstrate a sense of urgency to prepare and successfully execute a new product launch plan for their assigned geography. The Territory Sales Manager will drive results through the sales team that is consistent with the company's goals, mission, and values. Candidates must live in the metro Tampa area. Job Duties and Responsibilities * Ensures a successful outcome of product launch plans and achievement of territory sales objectives through execution of Brand Plan of Action strategies and tactics. * Maintains excellent working relationships with all customer key stakeholders including medical oncology, urology providers, radiation oncologists, medical groups, patient advocacy groups, and all support staff for prostate cancer treatment. * Becomes an expert in product information and effectively verbalizes clinically relevant and approved messaging to all stakeholders. * Drives product demand through clinically meaningful and interactive dialogue with HCPs, a thorough understanding of the prostate cancer patient journey, product knowledge and expertise, and use of all approved educational resources. * Creates and implements an effective territory business plan to guide strategy, tactics and track progress. * Monitors and assesses competitive sales activity in the market. Shares information and makes recommendations to leadership. * Partners with Regional Sales Managers, Marketing, Training and Development, Commercial Operations, Market Access team and other internal stakeholders to effectively execute the launch plan. * Acts in compliance with SMPA commercial compliance policy, all applicable federal and state laws and guidance relating to product promotion and information dissemination including, but not limited to, the Federal Food, Drug, and Cosmetic Act, the Food and Drug Administration's implementing regulations, the Federal Anti-Kickback Statute, the False Claims Act, PhRMA, Corporate Code of Business Conduct and the Office of the Inspector General's Compliance Program Guidance for Pharmaceutical Manufacturers. * This specialty representative role will require territory coverage of a potentially large geographic area, which may include occasional overnight travel. Key Core Competencies * Has a proven, consistent track record of exceeding sales goals in assigned geography. * Proven to be successful in all respects of selling, i.e. technical knowledge, sales techniques, interpreting/analyzing data, and has an in-depth understanding of the medical oncology and/or urology space. * Understands, analyzes and effectively presents scientific/technical details and marketing materials. * Proficiency in virtual/remote customer access and interactions. * Demonstrated proficiency in leveraging technology platforms and business hardware/software. * Experience with total office calls, including ability to confidently and compliantly discuss various practice business drivers such as GPO contracts, IDN influence, reimbursement and copay implications. * Knowledge and understanding of payer mix, reimbursement environment, and distribution influence in assigned territory. Education and Experience * Candidates will possess a BA or BS degree, preferably in life sciences or business administration. * 7+ years of validated commercial experience in the pharmaceutical, diagnostic or healthcare industry, preferably in specialty pharmaceuticals. * Current or very recent experience in Urology, Oncology, or Men's Health. * Recent oncology and/or urology promotion and/or product launch experience preferred. * Working in a start-up company and/or division, reflecting an entrepreneurial culture preferred. * Account Management, Market Access, or Advocacy experience desirable * Experience in Account Based Settings (Academic Hospital and IDN's) TRAVEL, PHYSICAL DEMANDS, AND WORK ENVIRONMENT * A valid license and satisfactory Motor Vehicle Report (MVR) is required * Approximately 25-30% travel is required; overnight travel is required as needed * Regularly required to operate standard office equipment * Ability to work on a computer for extended periods of time * Regularly required to sit for long periods of time, and occasionally stand and walk * Regularly required to use hands to operate computer and other office equipment * Close vision required for computer usage * Occasionally required to stoop, kneel, climb and lift up to 20 pounds The base salary range for this role is $150,400.00 - $188,000.00 Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, short incentive plan participation, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays plus additional time off for a shut-down period during the last week of December, 80 hours of paid sick time upon hire and each year thereafter. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including candidate experience, skills, education and other factors permitted by law. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Confidential Data: All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential, in accordance with applicable law. Compliance: Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sumitomo Pharma America (SMPA) and affiliates are carried out with the "best" industry practices and the highest ethical standards. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Mental/Physical Requirements: Fast-paced environment handling multiple demands is involved. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time. Travel Requirements: Primarily remote role with periodic on-site meetings in office. Must be able to travel domestically and internationally as needed. Drug Screening Requirements Applicants for sales/field, manufacturing, or other designated roles will be required to submit to a pre-employment drug test. Sumitomo Pharma America (SMPA) is an Equal Employment Opportunity (EEO) employer Qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Sumitomo Pharma America (SMPA) endeavors to make its application process accessible to all. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact SMPA at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website or follow us on LinkedIn. Sumitomo Pharma America (SMPA) endeavors to make its application process accessible to all. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact SMPA at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. SMPA may use Artificial Intelligence ("AI") as part of the job application process, including to assist us in evaluating your application. By submitting your information, you acknowledge that the company may use AI tools as part of our evaluation. At Sumitomo Pharma America, our work is guided by the Sumitomo Pharma mission, vision and values, which tie closely to our company's cultural pillars. Our Mission To broadly contribute to society through value creation based on innovative research and development activities for the betterment of healthcare and fuller lives of people worldwide Our Vision For Longer and Healthier Lives, we unlock the future with cutting edge technology and ideas

Lumen is the trusted network for AI. We're transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what's next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We're looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role As an Account Director Senior - Security Specialized Sales for our SLED (State, Local, and Education), you will be responsible for managing business development while developing and implementing the sales strategy for high-profile, named accounts and/or specific market segment(s) that lead to the expansion and growth of security and SASE services product portfolio. Accountable for participation in business development activities, coordination, and mobilizing the ecosystem around the strategy on assigned key account(s). Responsible for the overall development and implementation of the account plan. Identifies and develops Security services portfolio product sales opportunities (SASE, DDoS Mitigation, Threat Intelligence, Professional Services, and other Security services as developed), provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Responsible for the implementation of judicious and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels. You will be part of a regional team of security specialists helping our clients with their most complex information security needs and contributing toward their business resilience and improved security posture. The Main Responsibilities * Grow the Managed Security Service business within SLED by unearthing new opportunities. * Showcase the full range of Lumen's Managed Security Service offerings including DDoS, Log Monitoring, Managed EDR. * Drives account management responsibilities as an overlay sales role including solution creation, solution offering, configuration management, order issuance, service delivery, service management and revenue recognition. Demonstrates a balance of strategic and tactical thought leadership. * Identifies, bids on, negotiates, and closes new sales opportunities to meet and exceed established sales and revenue quotas. Provides comprehensive account plans and strategies to win new business from new and/or existing accounts. * Provides input to sales management about trends and changes taking place within the customer's organization and makes recommendations about future courses of action necessary of the company towards improving its position with the customer. * Collaborate with our Product Management, Security Architects and Security Consultants to ensure that our solutions meet local market demands. * Provides accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements. * Develop and maintain customer relationships from the operational through the 'C' level in the pursuit of solution sales of SLED accounts. * Accountable for meeting and/or exceeding assigned sales objectives and monthly revenue quotas, maintaining existing and building new revenue within a designated region. * Own and drive opportunity strategy to close. Ensure that large opportunities are approached strategically with unique customer value defined beyond focus on price. * Build a short- and long-term pipeline that ensures attainment of quarterly sales and revenue goals and drives improved forecast accuracy. * Must demonstrate advanced technology and solution knowledge of IT solution sales on a day-to-day basis and how they align with SLED customer purchasing vehicles, contracts and RFXs. * Will build and maintain accurate and up-to-date strategic account plans associated with new business opportunities being developed in partnership with account owners. * Ability to set strategy, create plans, and support a geographically dispersed team to meet or exceed objectives * May be required to obtain technical certifications. * Continuous learning to acquire and integrate industry knowledge related to general trends, emerging technologies, partner solutions and competition in SLED accounts to provide internal feedback on the development of market strategy. * Partner with account managers and customers through a strategic and consultative sales approach to understand their business needs, issues, strategies and priorities to align Lumen products and solutions to meet customer needs. * Guide and Coach sales teams/leadership on sales strategies for opportunity management (e.g., up-sell, cross-sell, renewal, recapture) as a subject matter expert. What We Look For in a Candidate * Minimum of 8 years of experience in selling complex IT infrastructure solutions to medium and enterprise businesses (SLED experience a plus) with meaningful relationships within that community. Existing C Level relationships a plus. * Demonstrated success in applying consultative selling techniques to opportunities. * Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction. * Proven and verifiable track record in exceeding sales quotas. * Strong communication skills and presence in communicating with Executives. Excellent business writing and presentation skills * Technical sales certifications * Consultative or solutions-selling training (Miller Heiman, Sandler, etc.) * Demonstrated level of success in the development of high-level client relationships * Willingness to travel * Demonstrated experience selling a combination of the following strongly preferred: -Security Services -IT Infrastructure Solutions -Managed Services -IT Infrastructure Services/Outsourcing -IT Consulting -Professional Services Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $134,946 - $179,928 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $141,694 - $188,925 in these states: CO HI MI MN NC NH NV OR RI $148,441 - $197,921 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits () Bonus Structure #LI-LC3 #LI-Remote Requisition #: 341361 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page () . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen's Privacy Notice, please visit: Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

What You Can Expect As a Senior Solutions Engineer for Zoom Phone in our Upmarket segment, you'll be at the forefront of enterprise communications innovation. You'll serve as a trusted technical advisor, helping large organizations transform their telephony and collaboration experiences. This role offers the unique opportunity to work across customer-facing and internal teams-from designing solutions that solve complex business challenges to collaborating with product and engineering teams to shape the future of Zoom's telephony platform. You'll thrive in a dynamic, growth-oriented environment where your expertise directly influences both customer success and product evolution. About the Team You'll join a collaborative team of technical experts who are passionate about delivering enterprise-grade communications solutions. Our team works closely with Sales Engineers, UCaaS Advisors, Product Management, Architecture, and Quality Assurance teams to ensure Zoom Phone meets the highest standards for reliability and performance. We value knowledge sharing, continuous learning, and cross-functional collaboration. Together, we're building the future of enterprise telephony while supporting each other's growth and development. Responsibilities * Translating business objectives into comprehensive telephony solution strategies for enterprise customers * Partnering with Sales Engineers, UCaaS Advisors, and specialists to align technical recommendations with customer needs * Collaborating with product, architecture, and quality teams to test and validate new telephony features before production release * Demonstrating advanced UCaaS and CCaaS solutions to technical and executive audiences * Diagnosing and troubleshooting complex telephony and network configurations during proof-of-concept phases * Influencing product roadmaps by sharing customer use cases and market insights with Product Management teams * Delivering targeted demonstrations showcasing telephony integrations, AI-powered features, and workflow automations * Creating and maintaining technical documentation to support solution delivery and sales enablement * Mentoring team members on advanced telephony concepts and best practices What We're Looking For * Bringing 7+ years of experience in technical pre-sales or customer-facing engineering roles * Demonstrating expert-level understanding of telephony technologies, including SIP, RTP, QoS, COS, codecs, and PBX architectures * Applying strong knowledge of enterprise networking fundamentals: routing, switching, LAN/WAN, firewalls, TCP/IP (IPv4), DNS, and SBCs * Understanding UCaaS and CCaaS market landscape, including competitors like Microsoft, Cisco, RingCentral, Amazon, and 8x8 * Collaborating effectively across departments-product management, QA, architecture, and customer success * Communicating complex technical concepts in clear, business-relevant terms * Holding certifications such as MCSE, CCIE, or equivalent networking and telecommunication credentials (preferred) * Thriving in dynamic, growth-oriented environments with a self-motivated and analytical approach $146,000.00 $319,400.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 06/30/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn () for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment? At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form () and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

Take the next step in your career as our new Netflix Customer Service Advisor (Remote) to follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, and provide excellent service to customers and team members. Other duties include support the preparat

We have an opening for a Remote Customer Service Rep, where you will respond to questions by phone, email, or in-person, help organize and maintain a tidy workspace, and support returns and exchanges in a timely manner. Additional duties include adhere to safety guidelines and company policies, hand

Bring your energy to the role of Walmart Customer Service Representative (Remote) to adapt to shifting priorities and business needs, work collaboratively across teams and departments, and assist with organizing, stocking, and general upkeep.Other duties include support the preparation and delivery

We have an opening for a talented Amazon Customer Service Representative (Remote) to follow safety procedures and company policies, adapt to shifting priorities and business needs, and support the preparation and delivery of goods or services. Other duties include respond promptly to inquiries and r

Job Description Our Elite Home Pro's mission is to show our residential customers that they are truly valued as we have a strong emphasis on providing an unparalleled 5-Star experience unmatched in the Smart Security industry. As an EHP, you'll play a pivotal role in what matters most to our customers: enhancing the safety and security of their families and homes. We know what it takes to be successful here at SafeStreets. If you have a passion for making a difference in people’s lives, a strong sales background, and a winning mindset, we will assist you in creating a seamless transition into a new career. The process is simple. There is no cold calling or D2D sales involved. We get your foot in the door by connecting customers to you who are already interested in ADT home security. In-home appointments are scheduled and provided for you by our Inside Sales team. By helping customers review their security options on-site and move forward with a custom home security package designed by you, you will have the opportunity to earn uncapped sales commissions based on how the homeowner decides to protect their home. The best part is you control the process from start to finish, leaving the customer better protected than after you arrived. Looking to change industries? Feel confident in knowing that we have Pro’s with backgrounds in every type of industry that have made a seamless and successful transition to the role of an EHP. With a paid training program provided, we have all the tools to teach you what you need to know. What do you need to be qualified for this position? Nothing more than a passion for customer service, a strong sales background, and a desire to help keep others safe and secure. We provide the tools/equipment, paid training, and post-training support you will need. We even hand deliver the customers to you – no need to go searching for your own leads! SafeStreets is always evolving! SafeStreets set out to make some big changes to kick off 2025 with how our Elite Home Pros are paid and we now have the best compensation plan in the industry! Here's what our EHP's look forward to: • Highest sales commission opportunities in the industry with our technicians earning on average 25% commission - UNCAPPED!, • More than 30% of our field earned over $100k+ in 2024, • Increased Mileage pay with pay kicking in nearly 3x earlier than previously, • Paid for every installation action taken on site, • Same-day and Holiday bonuses, • More upgrade commission options, • Doubled Referral pay opportunity What we Offer: Competitive base salary with generous and uncapped commission structure Company-provided equipment and select tools Remote and independent work environment Ongoing training and professional development opportunities Opportunities for career advancement within a rapidly growing organization Scheduling flexibility Medical/Dental/Vision/Life Insurance/401K The Responsibilities: Helping homeowners create customized Smart Security solutions for their personal needs 5-star Customer interaction – every day is a new opportunity; you’ll be the first face-to-face contact our customers have with SafeStreets! Customized installation, troubleshooting, and demonstration of ADT-monitored security systems Qualifications: Entrepreneurial and career oriented mindset Excellent communication, negotiation, and interpersonal skills Reliable vehicle and valid driver's license Proof of vehicle insurance (100/300/100 minimum) Smartphone/tablet SafeStreets values the safety of our employees and customers. That is why we are committed to providing personal protective equipment (PPE) or stipends to our technicians to further ensure their safety. This job entails meeting certain physical requirements, including the ability to work above head level, carry loads of 30-50 pounds (such as equipment boxes and ladders), operate power tools, and navigate confined spaces like attics and crawl spaces. Safe Streets is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Safe Streets does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), marital status, age, national origin, sexual orientation, disability, genetic information, military service, or any other status protected under federal, state, or local law. Applicants have rights under Federal Employment Laws. FMLA - EEO- EPPA -

Job Description Data Center & Route Switch Field Service Technician Looking for a trade that will train you? This is a full time benefits eligible position that includes a company vehicle, gas card for vehicle, inventory, and training. Paid training includes two certifications CCT Data Center and CCT Route/Switch, which comes with a dollar per hour increase. If you are technical, Acuative is willing to invest in you for this role. This position requires a person willing to go to new places. Tickets can be assigned for up to four hours away to provide installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware. Acuative technicians are guaranteed forty (40) hours of pay per week even if not dispatched for forty hours. To be eligible for this role you must have a clear driver’s license (no more than 4 points), have the Covid-19 vaccination, and willing to work mostly M-F with opportunity for overtime and call out pay after hours. This position often works alone, and qualified applicants must be able to lift up to fifty pounds above head and climb a ladder. Selected candidates are given a full week of paid training and support as needed for every job they are routed to. Acuative is a drug free workplace. Overview: Acuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician. The successful candidate will spend the majority of their time covering the (MARKET) area providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network based hardware. Primary Duties and Responsibilities The position involves a variety of tasks including but not limited to: · Installation and maintenance of networking hardware including routers, switches, and WAP’s · Installation and maintenance of telephony equipment and circuits · Hardware break/fix support for Cisco UCS servers and Nexus switching equipment · Installation and support of retail technology systems – POS, Digital Signage, and Video Surveillance Systems · Circuit extensions and structured cabling · Site surveys and site audits · Maintain company vehicle, inventory, and tools to departmental standards · Accurately and timely submission of all job-related documents and deliverables Preferred Qualifications Candidates should possess many of the following KSAs: · Working knowledge of networking hardware and topologies · Familiarity with Cisco networking products and interfacing through Cisco CLI · Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support · Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers · Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment · Ability to provide configuration support for a variety of technology platforms through console and remote applications · Experience with LEC circuit identification and extensions · Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments · Ability to operate basic power tools – drills, saws, etc. · Work on ladders and lifts where required · Working knowledge of Microsoft Office applications (Excel & Word). · Ability to follow detailed job documents · Must be willing to travel within assigned region to meet customer SLAs · On-call, after hours, and weekend work may be required · Must possess a valid drivers’ license with good driving record Education & Certifications: · Associates degree in Information Technology or equivalent experience · CompTIA, Cisco, Cabling, and PBX system certifications a plus! · Selected candidates will be required to attend a one week hardware training course at our Global Technology Center in Strongsville, OH · Selected candidates must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment at Acuative

Job Description 100% onsite at 6 Wellness Way, Latham NY & 11 Corporate Woods Albany, NY Summary Description: The Service Control/Operations Methodology generally consists of the following disciplines: • Service Desk, • Access Management, • Asset and Configuration Management, • Incident/Problem/Change Management, • The Service Desk Analyst is specific to the Service Desk Function through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call rotation support 24x7x365 along with onsite departmental coverage during both core and non-core hours including nights, weekends and holidays as deemed necessary by Management. Essential Resource Responsibilities / Accountabilities: • Logs all relevant incident/request details, allocating categorization and prioritization codes, documenting successful and unsuccessful decisions made and actions taken, through to final resolution., • Provides first line investigation and diagnosis., • Communicates with users; keeping users informed of incident progress, notifying them of upcoming changes or outages., • Resolves incidents and/or requests in regards to desktop and laptop PC's, printers, scanners, operating systems, 100 + mainframe, web and LAN applications, network issues, remote connectivity, handheld palm and blackberry computing, VPN home support, wireless issues and security access problems., • Installs and configures standard software, PC updates and needed PC drivers remotely., • Keeps abreast of all software and hardware used and supported by the organization., • Works closely with all IT areas (ex: Security, Network, Systems, Application Development) along with Subsidiary Business partners at Lifetime Care, Lifetime Health Medical Group and Med America., • Keeps management and peers informed of "real time" issues and/or problems and completes tasks in a timely manner as per the IT service level agreements., • Incumbent is heavily involved in potential and confirmed Virus attacks to corporate computers., • Provides direction and oversees Intern/Contract/Temp help as needed., • Prepares and maintains clearly written documentation (of processes) for use by Help Desk, other support departments, and end users., • Leads smaller size projects as directed by Management. Minimum Resource Qualifications: • Associate degree in Computer Science, Information Technology or relevant field (or two additional years related work experience in lieu of degree)., • Must have a thorough knowledge of all Microsoft Operating Systems., • Must have experience in, Active Directory, Lotus Notes, Print Servers, Microsoft Office Professional, Dial-In Protocol, Citrix, VPN, Internet, Intranet, mobile computing, Security, and mainframe technologies., • A+ Certification or Microsoft Certified IT Professional, Windows 7/8/10 Certified, Enterprise Desktop Support Technician., • Excellent interpersonal skills with a focus on rapport building, listening and questioning skills., • Strong written and oral communications skills both technical and non-technical., • Highly self-motivated with the ability to present ideas in user-friendly language., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Proven analytical and problem solving abilities and a keen attention to detail., • Ability to conduct independent research into a wide range of computing issues as required., • Excellent customer service skills., • Experience working in a team oriented collaborative environment., • This job requires shift work to ensure appropriate operations of the Health Plan computing environment 24x7x365 Physical Requirements: • Must possess the ability to sit for long periods and view information on computer monitor., • Willingness to provide on-call 24x7x365 support, some weekend work. Company Descriptionw3r Consulting is an award-winning, best-in-class Healthcare, Nursing consulting and management company.w3r Consulting is an award-winning, best-in-class Healthcare, Nursing consulting and management company.

A remote travel company is seeking a Remote Travel Customer Representative to assist clients with their travel-related questions and support throughout their trips.The ideal candidate should have strong communication skills and experience in customer service, preferably in the travel or hospitality

A travel services company is seeking a Travel Customer Service Representative to support clients throughout their travel journey.In this remote role, you will be responsible for managing inquiries, assisting with bookings, and ensuring customer satisfaction.Candidates should have excellent communica

A travel support company is seeking a Remote Travel Consultant to assist clients from initial trip ideas to their safe return.The ideal candidate will engage with clients via email and phone, handle bookings, and provide essential travel insights.Strong communication and customer service experience

A travel service company is seeking a Remote Travel Customer Representative to provide support to travelers before, during, and after their trips.This role is fully remote and involves assisting clients with travel-related questions, managing itinerary changes, and ensuring a smooth travel experienc