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Job Description Are you a natural connector with a passion for friendly, helpful customer service? We are hiring a full-time Assistant Community Manager(ACM) to support our Launchbox and Hone Coworks “flexible workspace” communities. In this dynamic role, you’ll be the go-to person for supporting our members, making guests feel welcome, and ensuring smooth operations in our flexible workspaces. “Flexible workspaces” are spaces designed for freelancers, remote workers, startups, and small businesses. They offer professional amenities like high-speed Internet, meeting rooms, mail service, coffee and snacks, and a collaborative atmosphere that fosters productivity and networking without requiring a long-term lease. About us: The Rosenblum Companies is one of the Capital District's largest fully integrated real estate development and management companies. Our portfolio encompasses over 1.7 million square feet of award-winning properties. Our Launchbox and Hone Coworks brands are redefining how people work and collaborate. We’re proud to have been named Developer of the Year in 2024 and one of Albany’s “Best Places to Work” and Times Union’s “Top Workplaces”! Major Accountabilities • Create a friendly, inclusive environment to facilitate high member satisfaction and engage potential members in the benefits of working at one of our FWS locations. Be familiar with all members on a first name basis and get to know their business and personal interests., • Staff FWS location front desk and café during hours of operation to ensure positive visitor experience. Address member questions, concerns and service requests., • Maintain cleanliness and organization throughout the workplace, including kitchen, conference room, restrooms and lounge areas. Conduct regular walkthroughs and inspections of the space, submit and track service/maintenance requests to ensure satisfactory resolution., • Intake sales inquiries, conduct tours, and update the CRM platform and member portal., • Manage member onboarding and offboarding., • Maintain supply inventory, regularly replenish amenities throughout space., • Receive, sort and deliver mail and packages to members., • Manage multiple software programs and assist members with basic space and technology issues. Other General Duties and Expectations • Provide exceptional customer service through positive interactions with teammates, customers, members, visitors, and vendors in person and via telephone, email., • Plan and host member events under guidance of SCM/CM to create and build internal connections between members., • Ensure regular trash removal and proper waste management throughout interior and exterior areas. Maintain outdoor curb appeal, including walkways, entrances, and at compactor locations., • Become familiar with multiple FWS locations and provide coverage as required., • Perform additional tasks assigned based on company needs. Knowledge, Skills, & Abilities • Become familiar with multiple Hone and Launchbox locations and assist with coverage as required., • Knowledge of customer service standards and procedures with ability to provide efficient, timely, reliable, and courteous service to community members and internal customers., • Strong verbal/interpersonal skills and ability to understand and respond to members, colleagues, and vendors with a professional focus., • Strong initiative, attention to detail, multitasking ability, organization, and follow through., • Proficiency in using desktop and web applications, general technology literacy, and ease in learning new software and systems., • Ability to maintain confidentiality, space, and information security. Minimum Job Requirements • One (1) year of experience in hospitality, retail, warehouse, or property management., • Associate degree preferred; relevant experience may substitute for degree., • Ability to work with sensitive files and maintain confidentiality. Working Conditions & Physical Effort The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee may be required to engage in physical activity including bending, transporting, reaching, operating a computer, phone, and communicating efficiently. The ability to remain in a stationary position as needed, potentially for prolonged periods, is required., • Ability to move 25-50 pounds independently or with assistance.

Job DescriptionSalary: $75-100K cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. We are seeking a skilled and motivated IT Services & AV Support Technician to join our team. This position is responsible for delivering outstanding technical support to our customers across IT infrastructure, end-user services, and AV systems. The ideal candidate will have a strong background in help desk operations, managed services, and audiovisual support in both remote and onsite environments. Key Responsibilities can include: Set & Installation Install AV equipment like projectors, screens, speakers, microphones, and video conferencing systems. Mount TVs, displays, and wall panels. Set up cabling (HDMI, VGA, XLR, Ethernet, etc.) for AV systems. Configure control systems Testing & Troubleshooting Test AV systems to ensure functionality before events or meetings. Diagnose and resolve issues with video, sound, or connectivity. Perform routine maintenance checks on equipment. Replace or repair damaged components (cables, connectors, speakers, etc.). Live Event and Meeting Support Operate sound boards, mixers, and lighting consoles during live events. Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex. Provide on-the-spot technical support for presenters and participants. Record or stream events, webinars, and meetings. Configuration & Integration Operate sound boards, mixers, and lighting consoles during live events. Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex. Provide on-the-spot technical support for presenters and participants. Record or stream events, webinars, and meetings. Training & User Support Train users on operating AV systems and conference room equipment Create simple user guides or cheat sheets for non-technical staff Offer basic troubleshooting support over phone, email, or chat Required Skills & Qualifications: • Proven expertise in help desk operations, end-user support, wireless networking, and managed IT services., • Hands-on experience with installing and supporting AV systems and infrastructure hardware., • Strong understanding of Microsoft Operating Systems and basic networking protocols., • Excellent troubleshooting, documentation, and communication skills., • Ability to work independently and as part of a team in fast-paced environments., • Willingness to provide after-hours support and participate in on-call rotations.

Job DescriptionOn-Call IT Field Technician – PC, Mac, Printer & Scanner Support ???? Location: Multiple U.S. Cities (Local, Onsite Support) ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible – You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You’ll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We’re expanding our network of skilled on-call technicians to meet growing demand for in-person support — including computers, networks, printers, and more. About the Role We’re hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners — including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You’ll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities • Diagnose and repair hardware/software issues on Windows and macOS systems, • Resolve boot errors, OS issues, and login problems, • Set up or troubleshoot Wi-Fi and wired internet connections, • Replace or upgrade hardware (HDD, RAM, cooling fans, etc.), • Configure or connect printers and scanners (Canon, HP, Brother, etc.), • Address common printer error codes (e.g., ink absorber, paper feed, connectivity), • Perform general maintenance on multifunction printers (MFPs), • Reinstall operating systems using bootable USBs or recovery media, • Install remote tools or shortcuts as requested, • Communicate clearly with customers and provide basic post-service support, • 2+ years of field IT support experience, including computer and printer work, • Familiarity with Canon, HP, and other common printer brands, • Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts), • Experience with both Windows (10/11) and macOS troubleshooting, • Must have personal tools (bootable USB, screwdriver set, etc.), • Reliable vehicle and valid driver's license, • Smartphone with camera and data for documentation and communication Compensation • $35 per hour for on-site time, • Flexible scheduling — accept only the jobs that match your route and availability, • National brand recognition and continuous job offers, • Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply • ???? Intro Call – A recruiter will contact you for a quick chat, • ???? Onboarding – Complete paperwork and tax forms electronically, • ???? Background Check – Mandatory before activation, • ???? Set Your Availability – You enter your availability in our tech portal, • ???? Start Receiving Jobs – You’ll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we’d love to hear from you.

Job Description FX Technologies is in its 26th year as a Capital District based Managed Service Provider (MSP) and Cybersecurity company and we are seeking a Computer Support Specialist to be a part of our team. The ideal candidate will be detail-oriented with strong organizational and time management skills. The Computer Support Specialist will assist in providing on-site and remote desktop support along with hardware and software troubleshooting. We are looking for someone who can follow procedures and learn new tasks. The ideal candidate will be able to handle and properly track the status of multiple tasks. The candidate will also be responsible for timely replying to end-user support requests with status updates including resolution details. Exceptional interpersonal communication skills are a must. Responsibilities: The new team member will report directly to our clients offices and perform the following: • Install, configure, upgrade and troubleshoot Windows Desktop PC's to client specifications, • Install, configure, upgrade and troubleshoot various "client specific" applications, • Possess working knowledge of M365 applications, • Provide phone and remote support to end users, • Perform troubleshooting, installation, and upgrade services as needed, • Professional certifications, Associates Degree in related field or two years of experience with helpdesk and/or end user support, • Excellent communication and customer service skills, • Ability to work independently in a fast-paced environment, • Local travel is required - must have reliable vehicle Benefits & Compensation • Competitive Base Salary - Salary based on experience

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. What’s in it for you: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. Thermo King Corporation is seeking a District Sales Manager to join our East Region team and lead sales growth across a defined territory. In this influential role, you will shape and execute district-level sales strategies, coach and support dealer representatives, and drive strong financial performance across a diverse network of accounts. You will take ownership of dealer engagement, including overseeing a network of partners, implementing strategic customer plans, managing the product pipeline, and leading the forecasting process to ensure consistent, profitable results. With a focus on leadership, analytical strength, and sales excellence, you will guide dealers to higher performance, strengthen customer relationships, and capitalize on opportunities in both new and existing product lines. You will work closely with the District Service Manager for this region and develop and execute plans that accelerate revenue growth, enhance dealer capability, capture competitive accounts, and elevate Thermo King’s presence in the marketplace. Thrive at work and at home: * Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! * Family building benefits include fertility coverage and adoption/surrogacy assistance. * 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. * Paid time off, including in support of volunteer and parental leave needs. * Educational and training opportunities through company programs along with tuition assistance and student debt support. * Learn more about our benefits here! Where is the work: Prioritize engaging with customers. When not directly interacting with customers, collaborate with colleagues in your office. This position’s territory will include New York, Connecticut, Maine, New Jersey, and Eastern Canada. Must be able and eligible to travel to Canada. What you will do: * Train, coach, and develop dealers to ensure high levels of performance and customer satisfaction. * In conjunction with the dealer representatives, develop and manage the annual operating plans for the district including a regular cadence for AOP updates and communication. * Working through the dealer distribution channel in the district, develop profitable business with new and existing customers. * Utilize solid understanding of the customer’s business to assess needs and suggest solutions utilizing Thermo King products and services. * Provide marketplace feedback, including competitive information, customer expectations, industry trends, etc. to internal stakeholders for continued market understanding and product development. * Follow and coach the sales process to ensure excellent customer experience and develop/maintain pipeline and forecast management. * Monitor KPIs and sales metrics to ensure targets are achieved or exceeded. Ie; Tableau * Report regularly on district performance, pipeline health, and forecast accuracy to Regional Director. * In conjunction with dealer support, build strong relationships with the end users/owners. What you will bring: * Bachelor’s degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred and five years of sales experience (sales coaching, product training, etc). * Preferred experience in refrigeration or HVAC sales. * Knowledge of Salesforce preferred. * Experience managing to Annual Operating Plans (AOP) and directing and managing product pipeline and forecasting processes. * Territory management & prioritizing key activities that drive revenue achievement. * Strong business and financial acumen experience. * Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations and must be able and eligible to travel to Canada. Compensation: Annual Pay Range: $96,000 - 224,000 Total compensation for this role is a mix of base salary plus an incentive plan. Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges). Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. #LI-Remote

Customer Service / Fully Remote] - Anywhere in U.Competitive pay / $500 retention bonus / Medical, dental, and vision / 401K / PTO / Equipment provided / Paid training - As a Call Center Support Rep you'll: Receive a large volume of inbound phone calls; Assist with outbound call campaigns; Answer ge

Job Description We are looking for a dedicated Remote Travel Support Specialist to ensure our clients have a seamless journey from start to finish. In this role, you will be the primary point of contact for travelers, resolving inquiries and managing itinerary changes with efficiency and empathy. If you are a problem-solver who loves travel, we want to hear from you. Key Responsibilities • Act as the first line of support for clients via email, chat, and phone regarding their travel plans., • Process booking modifications, flight cancellations, and special accommodation requests promptly., • Troubleshoot travel-related issues in real-time to minimize client stress., • Maintain up-to-date knowledge of travel requirements and destination protocols to advise clients accurately., • Problem Solver: You remain calm under pressure and can think on your feet., • Tech-Savvy: You are comfortable learning new booking platforms and working with remote communication tools., • Communicator: Excellent written and verbal English skills are a must., • Experience: Previous background in customer support or the travel industry is highly valued., • 100% Remote / Work-from-home setup., • Flexible scheduling to maintain work-life balance., • Comprehensive training on our travel systems., • Travel perks and industry discounts.

Job DescriptionDescription: PenBay Technology Group, LLC is an established technology company providing website/application development and other IT support services to the federal government. PenBay offers a positive work environment emphasizing teamwork, responsibility, open communication, and creative problem solving. We believe in work/life balance and treat employees with trust and respect. Position Summary: Certified Air Traffic Control (ATC) Instructor II is a hands-on position that will require the candidate to effectively and consistently deliver the highest quality classroom and lab based training to a wide variety of students including developmental air traffic controllers and certified professional controllers (CPC). The successful candidate will have demonstrated excellent teaching/platform skills and classroom management techniques, a student focused drive for continuous improvement and strong technical skills with current ATC automation, simulation systems and procedures. In addition, this more senior position will provide mentoring for students and other instructors as well as curriculum design and development expertise. “ATTN FERS RETIREES: Earnings received as an ATC Instructor, ATC Training Instructional Supervisor, or Contractor Site Supervisor working on this program are EXEMPT from the Supplemental Annuity earnings limits for FERS retirees between the ages of 56 and 62.” Competencies and Skills: • Candidate must be knowledgeable about current practices in Air Traffic Control and the current state of the NAS., • Instructor II trainees must be classroom certified by Facility Technical Liaison (FTL) within 60 calendar days after reporting for duty at the facility., • Laboratory certification: Certified Instructor II trainees must have the knowledge and skills for each laboratory (radar, non-radar, etc.) in which they will teach. All individuals hired for this position must complete a written knowledge test developed by the FAA for each position/sector to be taught. Each sector knowledge test will be graded by the Facility Technical Liaison for FAA designee, and the Certified Instructor II must be passed with a score of at least 70%., • Instructor II must be laboratory certified within the first 120 days calendar days of reporting for duty at the facility., • Ability to interface effectively with Federal Aviation Administration (FAA) personnel at all levels to ensure the training delivered at the local level is responsive to local needs, is comprehensive and of consistent high quality., • Exceptional customer service orientation, • Outstanding communication skills EEO company! Requirements: Experience and Education: • Instructor II must have a minimum of five (5) years recent experience working as a Certified Professional Controller in an FAA air traffic control facility, within the ATC option for which application is made., • Experience must have been at a like-type and like or higher-level facility., • Instructor experience, both in the classroom and simulator laboratory (procedural and radar, is required., • Prior (or current) On-the-Job Training Instructor (OJTI) certification coupled with at least 3+ years’ experience in that role is required., • Operational experience with ATC simulators including scenario design and pseudo/remote pilot operations for one or more of the following systems is a plus: SYDIM, AT Coach and TSS., • Curriculum design and development experience is desired., • ATC “Area Knowledge” and experience at the specific local facility level is desired.

Job DescriptionDoes this describe you? • Outgoing and friendly personality, • Desire to help others in the community, • Ability to work well on a team, • Great work ethic and strong motivation to succeed, • High level of professionalism and integrity If so, it’s time to find your calling as an Aflac Insurance Representative. Enjoy unlimited control, flexibility, and earning potential while representing one of the world’s most ethical companies and a leader in the industry. No insurance experience? No problem. We’ll give you training for the skills to succeed, backed by leading technology, and the brand of a Fortune 200 company. Responsibilities include:, • Working directly with business owners and Human Resources (HR) representatives to provide voluntary benefits and other value-added services to employees., • Generating new business opportunities through marketing efforts, personal networking, and referrals along with some company-provided leads, • Conducting sales presentations and enrollments at worksites and in remote environments., • Providing excellent customer service and claims support to new and existing policyholders., • Attending team meetings, product trainings and mentor sessions as encouraged by the Regional Manager. Qualifications:, • Excellent phone and communication skills, • A background in athletics, competitive sports, or a proven competitive mindset., • Excellent communication and interpersonal skills., • Highly self-motivated and goal-driven., • Ability to work independently and manage your time effectively., • Sales or customer service experience is a plus., • Strong desire to learn and grow in the insurance industry. Advantages of working with us:, • Positive, supportive work environment, • In-classroom, field training, • No nights, weekends, or holidays, • Competitive compensation including monthly, quarterly, and annual bonuses, • Leadership opportunities based on performance There are a lot of jobs out there to choose from, but take a look at a career with Aflac, we are not just another job!

Job Description Office Location: Albany, New York Work Schedule: This role has hybrid flexibility, allowing 1 remote day per week based on business needs. Compensation: $23.63 Per Hour This is a full-time position with actual scheduled working hours of 35 hours per week. We are currently seeking an Entry Level Legal Secretary. The Role: You will provide legal administrative support in a team-oriented environment including but not limited to: • Assisting attorneys and staff with general secretarial support, • Communicating with clients, • Confidence and ability to support multiple billing professionals, • Strong interpersonal and communication skills, • Time management and robust organizational ability, • Ability to efficiently work in an environment dedicated to customer service, • Strong abilities with the MS Office Suite, • High-school diploma or equivalent, • Previous administrative/secretarial/office experience is preferred, • Overtime flexibility Why Whiteman Osterman & Hanna LLP?: • A generous benefit offering package including:, • Medical, • Dental, • 401(k) with company match and profit-sharing options, • Generous time off package, • Corporate discounts to various businesses, • Opportunities to support and be active in the community Whiteman Osterman & Hanna LLP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals, and in which employment decisions are merit-based and made without discrimination on the basis of race, creed, color, gender or sex, national origin, disability, sexual orientation, gender identity, age, religion, pregnancy, protected activity, veteran status, marital status, citizenship, genetic information, predisposition or carrier status, or any other characteristic protected by law. Powered by JazzHR hOfZQYzIGM

Job Description95,000 - 115,000 Why Join Our Team? Custom Building Products is a recognized industry leader in tile and stone installation systems, proudly serving customers for over 50 years. We are committed to delivering innovative, high-performance solutions backed by exceptional technical expertise and customer support. Our dedication to quality and continuous improvement has made us a trusted partner for professionals across the construction and remodeling industries. We also foster culture of growth and opportunity for our employees. We are currently seeking a motivated Territory Sales Manager to join our team in the New York region. You must be a highly motivated and results-driven Territory Sales Manager to oversee and grow sales and focus on the New York, Buffalo and Albany, New York region. Reporting directly to the Regional Sales Manager, the Territory Sales Manager will be responsible for driving sales of Custom Building Products, while developing and managing relationships with both direct and non-direct construction accounts across the designated territory. This role plays a critical part in executing the company's sales strategy and is ultimately accountable for achieving sales targets and expanding market presence within the assigned region. What we Offer: • Work-Life Balance: We understand the importance of achieving your professional goals without compromising your personal life., • Career Growth: Join an industry leader renowned for world-class design, manufacturing, sourcing, and distribution. This is an opportunity to propel your career forward. Responsibilities: • Develop and maintain territory specific information relative to competitors in the market to aid in the development and implementation of aggressive plans to defend and grow our market position., • Manage financial information relevant to sales volume, margins, market growth and profitability of the territory., • Manage internal communications, corporate directives, and interpersonal relationships with operations personnel., • Responsible for new business development via prospecting, qualifying, selling, and closing as well as generating ideas that contribute to territory, business unit, company vision and profitability., • Contribute to executive management staff regarding market trends, policies, budgets, and industry trends and standards., • Achieve assigned sales territory objectives through steering effort to profitable products and profitable customers by maximizing promotion and sales activity., • Control expenses to meet budget guidelines. We Require: • 3-5 years sales experience in construction or building products, preferably in the tile and stone installation and tool industry., • A demonstrated track record in developing and managing a high volume of new and existing accounts on a regular basis, including all aspects of the sales cycle from inception of revenue and profit strategy through closing to meet and exceed business objectives., • Candidates should have a bachelor's degree., • Strong organizational skills for proper territory planning and/management to lead to sales growth., • Strong customer service orientation., • Excellent written and verbal communication skills, as well as excellent presentation skills., • Ability to self-motivate and multi-task and work independently or within a team. The process is simple. Click on the “apply” button to get started. Good luck!

Job DescriptionWe are seeking a skilled Epic Community Connect Analyst with a strong background in EpicCare Ambulatory build, implementation, and support. The ideal candidate will have a blend of technical Epic skills and clinical workflow understanding, with a proactive approach and strong customer service mindset. Key Responsibilities: • Build, configure, and maintain EpicCare Ambulatory within the Epic Community Connect environment., • Collaborate with clinical and IT teams to support the implementation and optimization of Epic applications., • Develop and support reports, dashboards, and SlicerDicer tools to meet clinical and operational needs., • Assess and manage user security roles and permissions based on clinical workflows., • Utilize ServiceNow for issue tracking, incident management, and change control., • Provide end-user support, training, and troubleshooting as needed., • Independently manage tasks and take initiative in identifying and solving system-related issues. Must-Have Skills: • 2+ years of Epic Community Connect EpicCare Ambulatory build experience, • 2+ years of Epic implementation and support experience, • Knowledge of Reporting Workbench, SlicerDicer, Dashboards, • Understanding of security assessment and end-user role design, • Experience with ServiceNow, • Strong customer service skills and ability to work independently Required Certifications: • EpicCare Ambulatory, • Analysis of Clinical Tools and Reporting Badge, • Healthy Planet & Registries, • Regulatory Reporting (MIPS) Badges Preferred Qualifications: • Clinical background such as Medical Assistant (MA), Registered Nurse (RN), or Licensed Practical Nurse (LPN), • Experience working directly in clinical environments and understanding of day-to-day workflows, • Strong communication and cross-functional collaboration skills This is a remote position.

Job DescriptionExperience: 1 - 30 YearsLocation:Albany Must Have: Minimum of four years of CT/MR (Siemens/GE) equipment troubleshooting and repair experience required. Employment Type: Full-Time ✈️ Travel: 5075% within assigned territory Job Summary The Field Service Engineer (FSE) provides frontline technical support to customers by troubleshooting, repairing, calibrating, and verifying the performance of complex diagnostic imaging equipment. This role primarily supports customers within an assigned territory and requires timely travel to customer sites. The position is remote/work-from-home, with engineers dispatched directly to customer locations as needed. Key Responsibilities * Serve as the primary onsite support engineer for contract, warranty, and billable service calls within the assigned territory * Provide backup onsite support in other territories when required * Diagnose and resolve system and component issues, including software reloads and hardware replacement, to meet OEM performance standards * Perform preventive maintenance (PM) and routine service activities * Communicate with internal Service Support, Service Managers, and technical teams to track and close service calls * Consult via phone, email, and Microsoft Teams with leadership and technical staff to troubleshoot and resolve escalated issues * Maintain professional, customer-focused communication aligned with company values * Participate in an on-call rotation for after-hours support * Generate and report system sales leads to the sales team * Train and share equipment knowledge internally across the organization * Ensure compliance with ISO 13485:2016 and company Quality Management System requirements * Identify process improvement opportunities to enhance service efficiency * Adhere to company policies, safety standards, and employment guidelines * Perform additional duties as assigned Required Education Experience * Associates degree in Biomedical, Electrical/Electronics, or Computer Engineering Technology, OR military technical training, OR equivalent combination of education and experience * Minimum 4 years of hands-on CT/MR troubleshooting and repair experience (required) * GE and/or Siemens OEM training strongly preferred * Advanced troubleshooting experience across multi-OEM and multi-modality systems is a plus * Ability to complete required customer credentialing processes (mandatory) Skills Qualifications * Strong troubleshooting and analytical problem-solving skills * Excellent written and verbal communication skills * Proficiency with Microsoft Office; ERP system experience is a plus * Ability to work independently with limited supervision * Willingness to learn and support new technologies and system models Physical Travel Requirements * Willing and able to travel 5075% of the time * Valid drivers license with insurable Motor Vehicle Record * Ability to lift, carry, or move up to 100 lbs * Ability to bend, crouch, kneel, climb, and maneuver while servicing equipment Compensation Benefits * Competitive salary (commensurate with experience) * Flexible work schedule * Company-sponsored benefits including: * Medical, Dental, Vision * Life Disability Insurance * 401(k) * Paid Time Off (PTO) and company-paid holidays

Job Description Position Summary In the role of Managed Services Network Architect, you will collaborate with cross-functional teams to design and optimize technology solutions that align with FirstLight Fiber’s strategic goals. Your responsibilities will include creating architectural standards, guiding technical decisions, driving innovation, and ensuring that systems and services meet high performance, security, and reliability standards. You will be shaping the future of our technology landscape through thoughtful design, comprehensive planning, testing, and effective collaboration. Key Responsibilities 1. Architectural Design & Strategy • Develop and maintain architectural documentation that addresses immediate technical needs while supporting long-term scalability and flexibility., • Establish and enforce architectural principles, design patterns, and documentation protocols that foster consistency and interoperability., • Stay informed about emerging technologies, evaluating their potential impact and feasibility within FirstLight’s environment. 2. Collaboration with Product & Engineering Teams • Work closely with product management and engineering to translate business and product requirements into effective, scalable designs., • Collaborate with operations, and security teams to ensure seamless integration of architectural solutions., • Provide subject-matter expertise to support decision-making around emerging technologies, frameworks, and third-party solutions. 3. Systems Integration & Implementation • Design and oversee the integration of complex systems, services, and applications to ensure interoperability and alignment with architectural standards., • Provide escalation and assistance in guiding projects from inception to production, ensuring that designs are properly implemented, tested, and optimized for performance., • Maintain comprehensive documentation—diagrams, data flowcharts, and architecture roadmaps. 4. Performance Optimization & Troubleshooting • Define key performance indicators for systems and processes, setting up monitoring strategies to detect bottlenecks and inefficiencies., • Conduct regular reviews of existing architectures, identifying areas for enhancement or refactoring to improve reliability and cost-effectiveness., • Collaborate with engineering and operations teams to resolve critical issues, performing root-cause analysis and recommending long-term solutions. 5. Security, Compliance & Risk Management • Integrate security best practices at every stage of design, ensuring confidentiality, integrity, and availability of systems and data., • Stay updated on relevant industry regulations and standards, incorporating them into design principles and documentation., • Evaluate potential vulnerabilities or architectural gaps, proposing mitigation strategies to maintain robust and secure systems. 6. Vendor & Stakeholder Management • Assess equipment, services, and solutions for technical fit, cost-effectiveness, and alignment with FirstLight Fiber standards., • Maintain productive relationships with key vendors and providers, ensuring service-level agreements (SLAs) and deliverables are met., • Collaborate with finance and leadership to manage operational and capital expenditures, optimizing costs while upholding architectural and operational integrity. 7. Leadership & Mentorship • Offer direction and support to junior architects, developers, and engineers, fostering a culture of learning and innovation., • Conduct training sessions, workshops, and design reviews to promote best practices and professional development across the organization., • Advocate for architectural integrity and forward-thinking solutions, ensuring technology initiatives align with broader objectives. 8. Sales Engineering support • Support Sales Engineering team pre-sale efforts by reviewing complex opportunities to determine viability and costing as requested through established review processes., • Provide regular technology and network status updates to the Sales Engineering team to ensure they understand operational capabilities and limitations., • Develop tools and processes for the Sales Engineering team to promote autonomy regarding product choices and costing for business case development. 9. Managed Services functionality validation specifics • Provide architectural responsibility and feature functionality validation for vendor agnostic SD-WAN platforms including Application and Flow Visibility, QoS / Traffic Shaping, Application Aware Routing, Dynamic Routing Capabilities, Multi-cloud support, Security / SASE Capabilities, Voice Support, Multigigabit Capabilities, Scalability and Operational Simplicity, • Provide architectural responsibility and feature functionality validation for vendor agnostic Security / SASE platforms including Multitenancy Support, Firewall as a Service, Intrusion Protection System (IPS), Malware Threat Protection, SSL Decryption, Zero Trust Network Access, Secure Web Gateway Inspection, Remote Access VPN, VPN site-to-site Tunnels, Dynamic Routing Protocols and Network Address Translation (NAT), • Provide architectural responsibility for and feature functionality validation for vendor agnostic switching and wireless platforms including Wi-Fi 7, Wi-Fi 6, Radios, Antennas & Coverage, IoT Ready, Security, Captive Portals, Guest Access, Traffic Shaping, and device standard for Indoor, Outdoor & Hospitality Models. 10. Managed Services product validation and platform assessment • Coordinate closely with the FirstLight Product Management team and other key stakeholders to thoroughly evaluate existing Managed Services offerings, ensuring that each product aligns with industry best practices and FirstLight’s overarching network architecture., • Validate product definitions, roles, and responsibilities to confirm both technical viability and strategic fit. Leverage market insights and evolving customer needs to identify additional product opportunities, ranging from enhancements and feature expansions to entirely new solutions., • Maintain a strong focus on operational efficiencies, service quality, and continuous innovation within the Managed Services portfolio., • Ongoing platform assessment, vendor validation and future growth evaluation including upgrading and testing new major software releases and patches, testing new device models, integration of emerging technologies (i.e. AI), throughput benchmark testing, logging capabilities, alerting capabilities, general reporting, monitoring traffic & performance issues, multi-tenancy support and platform management (cloud vs on-premises). Qualifications • Bachelor’s degree in Network Engineering, Information Technology, Computer Science, Cybersecurity, Telecommunications, or related field; or equivalent professional experience., • Strong understanding of enterprise routing and switching technologies including BGP, OSPF, VLANs, VRFs, NAT, and high-availability designs., • Firsthand experience supporting SD-WAN and/or SASE platforms from major vendors such as Fortinet, Cisco, VMware, or Palo Alto, • Working knowledge of next-generation firewall technologies including policy management, threat inspection, SSL inspection, and network segmentation., • Experience configuring and troubleshooting VPN technologies including IPSEC site-to-site and remote access solutions., • Familiarity with network access control and identity-based networking such as Cisco ISE, RADIUS, TACACS+, and 802.1X authentication., • Understanding network monitoring, alerting, and troubleshooting methodologies using SNMP, NetFlow, logging platforms, and performance monitoring tools., • Strong documentation, troubleshooting, and communication skills., • Minimum 6+ years of experience supporting or engineering enterprise network environments., • Experience managing customer-facing network infrastructure in a managed services, MSP, CLEC, or enterprise IT environment., • Demonstrated experience supporting firewalls, SD-WAN deployments, VPN connectivity, and secure remote access solutions in production environments., • Experience supporting hybrid WAN and cloud-connected enterprise networks., • Exposure to VoIP, SIP, and unified communications or voice engineering experience is a plus.

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: ESD’s Information Technology Trainer is responsible for delivering engaging, hands-on training for various software applications, Information Systems and hardware resources utilized within the organization. This includes Microsoft (MS) Operating Systems, MS O365, Omnissa Horizon VDI, MS Dynamics, MS SharePoint, Zoom, Google Workspace, Google Gemini, ChatGPT, Keeper, Monday.com, Smart Draw, as well as many other applications or equipment used within ESD. The IT trainer is responsible for creating, scheduling, and delivering group workshops, webinars, and one-on-one sessions, both virtually and in person, to support user engagement and skill development for ESD resources. WORK PERFORMED: • Design and deliver IT training programs for diverse audiences., • Develop and maintain up-to-date instructional materials (manuals, tutorials, FAQs)., • Set up training environments, including necessary equipment and software., • Communicate technical concepts clearly to both technical and non-technical users., • Collaborate with IT staff and subject matter experts to validate, refine, and enhance content., • Align training with organizational goals, compliance requirements, and industry trends., • Serve as liaison among end users, leadership, and IT teams., • Represent the voice of the user by collecting and communicating user feedback., • Evaluate training effectiveness and adjust approaches as needed., • Identify and assist in troubleshooting user-defined problems., • Ensure the work is completed within the guidelines set by IT policies., • Assist with ESD Disaster Recovery efforts, testing and documentation., • Perform other related duties and projects as directed by IT Management., • Position expected to work onsite and/or remote consistent with NYS and ESD guidelines and needs. MINIMUM REQUIREMENTS: Education level required: Bachelor’s degree in computer science, Information Systems, or an IT related field; Or a 2-year degree with a minimum of 5 years’ experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Background in instructional design (via credentials or experience). Relevant experience required: 3-5 years’ experience. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; experience working independently and as part of a team. Proven success delivering short-term, workplace-based IT training. Experience teaching adult learners with diverse technical skills. Knowledge Preferred: Excellent written and verbal communication, and expertise with Microsoft O365 applications. Certifications preferred. Customer-service orientation with strong interpersonal skills.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking a skilled Collections Representative to join our team and take ownership of resolving overdue accounts while delivering exceptional customer service. If you’re a confident communicator with a knack for negotiation and a commitment to compliance, this is your opportunity to make a meaningful impact. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Outbound Collections: Initiate calls to customers with past-due accounts to discuss balances and payment options., • Payment Negotiation: Develop and negotiate repayment plans and settlements tailored to customer circumstances., • Customer Support: Offer empathetic solutions to customers facing financial hardship to help them maintain account standing., • Account Review: Analyze account histories to identify overdue payments and determine appropriate collection strategies., • Documentation: Accurately record all customer interactions, payment arrangements, and account updates in the system., • Education & Guidance: Inform customers about payment options, account status, and potential consequences of non-payment., • Compliance: Adhere to all company policies, procedures, and regulatory requirements, including debt collection laws., • Collaboration: Communicate effectively with customers, team members, and management; escalate unresolved issues as needed., • Performance Goals: Meet or exceed individual and team collection targets while maintaining high service standards., • Continuous Learning: Participate in training programs to enhance collection techniques and stay current on industry regulations and company updates. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent required, • Excellent written and verbal communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), • Familiarity with Windows OS, • Reliable and punctual with strong attendance record, • Strong problem-solving, conflict resolution, and negotiation skills, • Customer service-oriented: empathetic, responsive, patient, and conscientious, • Ability to multi-task, self-manage, and stay focused in a dynamic environment, • Team player with a strong customer-first mindset, • Comfortable working in a fast-paced, evolving environment, • Excellent interpersonal skills and ability to build rapport with customers and colleagues

Job DescriptionSalary: $70K - $80K Position Overview The IT Support Coordinator provides Level II support for the day-to-day operations of the organizations technology environment. This includes computer systems, networks, programs, infrastructure, user support, databases, and mobile technologies. A strong customer service mindset is essential, as this role is the first point of contact for technical issues and technology needs across the company. Responsibilities • Provide timely and effective helpdesk support to end users, ensuring a positive and professional customer experience., • Maintain and administer corporate IT systems including hardware, software, networks, and user access., • Triage, troubleshoot, and resolve technical issues; identify recurring problems and recommend long-term solutions., • Manage company mobile and internet plans; evaluate providers and negotiate contracts as needed., • Track, maintain, and support all IT assets, including computers, tablets, smartphones, and networking equipment., • Set up and maintain technology infrastructure in main and field offices, including network connectivity and access control., • Collaborate on evaluating, recommending, and integrating technology solutions that align with company needs and existing systems., • Create, update, and enforce standard operating procedures (SOPs) for IT-related processes., • Coordinate IT training, manage small to mid-size technology projects, and oversee third-party vendors and consultants., • Perform other related duties as assigned. Experience & Requirements • Associate degree in Computer Science or related field preferred; 57 years of relevant technical experience may be considered in lieu of a degree., • Strong understanding of IT security principles and best practices., • Proven ability to support users with patience, clarity, and a service-oriented approach., • Comfortable working with staff across departments and job sites, including remote field locations., • Ability to adapt to changing priorities and manage multiple tasks simultaneously., • Detail-oriented with strong organizational skills., • Excellent verbal and written communication skills., • Self-directed with a proactive problem-solving mindset., • Dependable team player with a strong work ethic., • Must have access to reliable transportation and a clean driving record, as this role requires travel to remote offices and job sites. Supervision This position may oversee the activities of an intern. Physical May lift up to 50lbs; frequently lifts or carries objects weighing up to 25lbs Benefits • Competitive Wages, • Health & Dental with generous employer contribution, • Supplemental Insurances (Vision, FSA, Dependent Care, Short-term Disability, Critical Illness, etc.), • Paid Holidays, • Generous PTO, • Employee Stock Ownership Plan (ESOP), • and more! Rifenburg Companies follow EEO Federal and State guidelines prohibiting employment and job discrimination. It is the policy of Rifenburg Companies to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, carrier status or any legally protected status. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training including apprenticeship and on-the-job training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.

Customer Service / Remote] - Anywhere in U.Up to $80K per year / Benefits - As a Customer Support Specialist at Runway, you will: Provide exceptional customer service through various communication channels such as phone, email, and live chat; Respond promptly and professionally to customer inquiries

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k match / PTO - As a Customer Service Specialist at LINQ Services, you will: Provide excellent customer service to clients through customer support tickets; Resolve customer inquiries and complaints in a timely and professional

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k match / PTO / Home office stipend - As a Customer Service Specialist at Brooks, you will: Answer inbound calls and respond to customer inquiries in a professional and courteous manner; Listen and understand customer needs to

Customer Service / Remote] - Anywhere in U.Up to $60K per year / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at Finalsite, you will: Support clients via ticketing, phone, chat and social media channels in a timely manner; Stay up to date on new product features and

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product

Customer Service / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k / PTO / Laptop and WFH stipend provided - As a Customer Support Specialist at WinRed, you will: Provide exceptional customer service via Intercom and email; Resolve customer inquiries and issues in a timely a

Customer Service / Remote] - Anywhere in U. Competitive salary / 100% paid PPO Medical, dental & vision / 401k match / PTO / Home office budget - As a Customer Support Specialist at Paradigm, you will: Provide exceptional customer service to clients via phone and email; Troubleshoot and resolve cust

Call Center / Customer Service / Fully Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep you'll: Manage large amounts of incoming phone calls; Identify and assess customers' needs to achieve satisfaction; Build sustainable relationships and trust with customer accounts through open

Job Description Respiratory Sales Sr. Specialist The Respiratory Sales Senior Specialist (RSSS) plays a vital role in bridging the gap between medical products and the healthcare professionals who use them to treat patients. In this role you will develop and manage relationships with a range of specialty health care customers including pulmonologists and other approved specialty physicians, physician assistants, nurse practitioners, nurses, pharmacists, and office managers. Joining this team means being a part of driving meaningful patient impact by utilizing our scientific expertise and serving as the primary contact for customers within your assigned territory which includes: Ann Arbor MI, Lansing MI, Ypsilanti MI Key Responsibilities: * Develop and execute a territory-level business plan in alignment with company policies, standards, and ethics. Promote respiratory product and educate HCPs on the appropriate use of our product within an assigned territory while compliantly utilizing approved promotional resources. * Monitor business performance against objectives using company tools to support effective planning and sales impact. * Conduct balanced and compliant product sales discussions with health care providers and business professionals to align customer needs with company products according to product labelling. * Demonstrate expertise in Patient Access Programs and Specialty Distribution Models (e.g., Specialty Pharmacy/HUBs). * Maintain accurate records of Health Care Providers (HCP) interactions in Customer Relationship Management (CRM) software and utilize data for territory planning. * Develop and maintain expertise to provide customers with key insights and tailored customer interactions using Company approved learning and development materials. * Be knowledgeable on headquarter approved information regarding approved company products, disease, and marketplace Minimum Requirements: * Bachelor's degree or equivalent; 3+ years of pharmaceutical/biotech or equivalent sales experience. * Experience in specialty pharmacy, distribution channels, and/orHUBs. * Ability to work both independently and within a team environment. * Ability to travel up to 75%; must reside in the assigned territory. * Candidate must possess a valid driver's license. Preferred Requirements: * Pulmonology experience is a plus; experience with specialty HCPs in any therapeutic area is desired. * Success with multiple product launches * Demonstrated ability to navigate a flexible and agile way of working respsales Required Skills: Account Planning, Account Planning, Adaptability, Business Performance Management, Business Relationship Management (BRM), Chest Physiotherapy, Customer Feedback Management, Customer Management, Customer Relationship Management (CRM), Customer Service, Drafting Agreements, Ethical Standards, Ethics, Hemagglutination Assays, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Pulmonology, Relationship Management, Retail Pharmacy, Sales Calls, Sales Metrics, Sales Operations {+ 5 more} Preferred Skills: Current Employees apply HERE () Current Contingent Workers apply HERE () US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here () if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights () EEOC GINA Supplement? We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts () U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote". The salary range for this role is $106,200.00 - $167,200.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at . You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 75% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 02/27/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID: R385570

Customer Service / Remote] - Anywhere in U.Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about o

Customer Service / Remote] - Anywhere in U.Health, dental & vision / 401k match / PTO - As a Customer Support Specialist, you will: Provide timely and effective customer support through various channels such as phone, email, and chat; Document and track customer interactions and issues; Troubleshoot

INTRODUCTION Our mission is to develop and support people to enhance the lives around us - whether those people are our clients, our team members, or members of our community. We strive to create an environment that allows individuals to discover their potential and achieve their goals, by focusing on professional development and performance-based growth. If you're looking for the right career to give you long-term stability, and you're driven by the chance to learn, grow, and develop your leadership qualities, that opportunity is here. This is a full-time position that can be done remotely, with opportunities for advancement via our leadership training and development program available for consideration after 2 months for high performers. We only promote from within. All new hires start out with individually-focused, comprehensive training, tailored to their experience level. Even though this is a remote position, you MUST be a NYS resident, due to state licensing requirements. WHAT IS A BENEFITS SALES REPRESENTATIVE? A Benefits Sales Representative meets remotely with union members who have signed up to receive supplemental benefit plans that help protect their families far beyond what is covered through their employer. Their role is to consult with the family, explain the options available, and help them select the best one to fit their family's needs. Successful Benefits Sales Representatives are great communicators who are ambitious, motivated, and coachable, with an entrepreneurial mindset. PAY: Performance-based. Estimated $65k-85K for a first year representative. Additional weekly bonus depending on performance. Residual income earnings after 1 year. QUALIFICATIONS: This opportunity is about growth and development. We're seeking candidates who have the following qualities, but we've found you don't have to have experience in what we do in order to be good at it. If you're just getting your career started, or simply looking to take yours in a new direction, we're committed to helping you learn and grow. If you've had some leadership, customer service experience, or you've worked in a team-oriented environment in the past, you're exactly the type of candidate we're looking for. • Leadership, • Success-Driven, • Communication Skills, • Interpersonal Skills, • Networking Skills, • Mentoring, • Self Motivation, • Entrepreneurship If you're ready to make a difference in both your life and the lives of others, please apply by submitting your resume. If your background is a fit, a member of our recruiting team will be in touch with next steps in the process. Compensation details: 65000-85000 PI54c00c14c033-26289-39795645

Working as a Customer Service Agent ("CSA") is central to demonstrating that we understand the demands of air travel and our goal is to make the experience as smooth and enjoyable as possible.

Help us grow as our next Remote Customer Support, where you will support returns and exchanges in a timely manner, coordinate with other departments when needed, and provide friendly assistance to customers and team members. Benefits of this position may include weekly pay, flexible scheduling, on-t

We have an opening for a Remote Customer Service Rep, where you will respond to questions by phone, email, or in-person, help organize and maintain a tidy workspace, and support returns and exchanges in a timely manner. Additional duties include adhere to safety guidelines and company policies, hand

Take the next step in your career as our new Netflix Customer Service Advisor (Remote) to follow safety procedures and company policies, gain knowledge of company offerings to better serve clients, and provide excellent service to customers and team members. Other duties include support the preparat

As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Bring your energy to the role of Walmart Customer Service Representative (Remote) to adapt to shifting priorities and business needs, work collaboratively across teams and departments, and assist with organizing, stocking, and general upkeep. Other duties include support the preparation and delivery

Job Description We’re not just hiring; we are building a world better than we found it, supporting those who serve the common good, assisting those who are most vulnerable, and helping keep our communities safe. We are seeking a highly motivated Field Service Technician in our Albany, New York market to perform various technical duties in support of education and healthcare communications systems. In this role, the Field Service Technician will provide support and maintenance on communication and networking equipment while delivering high-quality customer service promptly. Accountabilities: • Troubleshoot, repair, along with coordinating changes in programming and maintenance of PA, education, and healthcare communication systems., • Effectively work with customer's IT staff to troubleshoot network-integrated systems., • Professionally interface with customers to convey system status information., • Effectively work with Maintenance Agreement customers to ensure the continued health of existing system deployments., • Responsible for performing agreed-upon preventive maintenance on systems., • Provide effective "on-call" support., • Minimum of 2 years of related low-voltage work experience., • Functional understanding of IT-related technologies, including switching, routing, networking, and server knowledge., • Experience using basic hand tools and multi-meters., • Ability to read schematics and interpret signal flow through circuits., • Willingness to obtain and maintain company-sponsored credentials and certifications., • Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual., • Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating., • Excellent written and verbal communication skills to effectively express ideas and information., • Ability to thrive both independently and in a team environment., • A high level of commitment to customer satisfaction., • Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions., • Ability to follow policies, processes and procedures., • Effective use of Microsoft 365 suite of products., • Demonstrated attention to detail and commitment to task in completing assignments with quality outputs. Founded in 1965, we are a third-generation family-owned and operated organization headquartered in Buffalo, New York, with multiple locations operating along the East Coast. Our footprint includes a local commitment to customers in New York, Pennsylvania, North Carolina and South Carolina. Why Choose Us: In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, a generous 401(k) match, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. We also offer a flexible hybrid working model of 3 days a week in-office, and 2 days a week remote. Long Tenured: Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. And we do know how to let our hair down and have a serious bit of fun. Vendor Credentialing: This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer. Drug Free Workplace: Ronco is a drug-free workplace. Employment is subject to passing a drug test. Equal Opportunity Employer: Ronco is an Equal Opportunity Employer. Only resumes that include your most recent experience/position will be considered. Company DescriptionFounded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.

Job Description We are hiring a Virtual Travel Consultant to assist travelers with planning and preparing for their trips. In this remote role, you will help clients organize their travel plans and provide helpful information to ensure a smooth travel experience. Key Responsibilities • Communicate with travelers through email, phone, and messaging platforms, • Assist with reviewing travel plans and answering travel-related questions, • Provide helpful information about destinations and travel requirements, • Follow up with travelers before departure to confirm arrangements, • Strong communication and customer service skills, • Ability to stay organized while managing multiple requests, • Comfortable using online platforms and digital tools, • Customer service or hospitality experience preferred, • Fully remote position, • Flexible working schedule, • Training and professional development support, • Opportunities for advancement within the travel industry, • Access to travel perks and industry discounts

Job Description We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared. Key Responsibilities * Provide assistance through email, chat, and phone communication * Help with itinerary changes, updates, and general travel questions * Provide destination and travel guideline information * Follow up with travelers before departure * Resolve concerns while maintaining a positive customer experience Ideal Candidate * Friendly and professional communication style * Customer support experience preferred * Reliable and organized * Comfortable using online tools and learning new systems * Interest in travel and client satisfaction What We Offer * Remote work flexibility * Training provided * Ongoing team support * Professional development opportunities * Access to travel-related perks

Job Description We are seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their travel experiences. This role focuses on helping clients feel confident and informed throughout their journey. Key Responsibilities • Communicate with travelers through phone, email, and messaging platforms, • Assist with reviewing travel plans and confirming trip details, • Provide clear information regarding travel destinations and procedures, • Follow up with clients prior to departure to ensure readiness, • Strong communication and customer service abilities, • Organized with attention to detail, • Comfortable learning and using online systems, • Customer support experience is helpful but not required, • Remote work opportunity with flexible scheduling, • Training and ongoing support provided, • Opportunities for growth within the travel industry, • Access to travel benefits and discounts, • Collaborative and supportive team environment

Job Description We are seeking a Work-From-Home Travel Representative to assist clients before, during, and after their trips. In this remote role, you will provide customer support, handle travel-related requests, and help ensure each traveler has a smooth and enjoyable experience. Key Responsibilities * Communicate with clients via email, phone, and messaging platforms * Assist with reservation updates, itinerary adjustments, and cancellations * Provide accurate information about destinations, travel requirements, and procedures * Confirm travel details and follow up with clients as departure dates approach * Address concerns professionally and work toward timely resolutions Ideal Candidate * Excellent communication and interpersonal skills * Customer service experience preferred (hospitality or travel is helpful but not required) * Organized and comfortable managing multiple requests * Able to learn online systems and tools quickly * Interested in travel and helping others plan successfully What We Offer * Remote work environment * Flexible scheduling options * Training and ongoing guidance * Opportunities for professional development * Supportive team environment

Job Description We are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience. Key Responsibilities * Respond to traveler inquiries and provide assistance across communication channels * Support booking updates and special travel requests * Share clear details about travel policies and trip preparation * Monitor upcoming trips and confirm arrangements with clients * Maintain professional and courteous communication at all times Ideal Candidate * Strong customer-service mindset * Clear written and verbal communication skills * Detail-oriented and dependable * Comfortable working independently in a remote setting * Ability to adapt to digital booking and communication platforms What We Offer * 100% remote role * Flexible hours * Structured training resources * Collaborative team atmosphere * Growth opportunities within the organization

Job Description Our Elite Home Pro's mission is to show our residential customers that they are truly valued as we have a strong emphasis on providing an unparalleled 5-Star experience unmatched in the Smart Security industry. As an EHP, you'll play a pivotal role in what matters most to our customers: enhancing the safety and security of their families and homes. We know what it takes to be successful here at SafeStreets. If you have a passion for making a difference in people’s lives, a strong sales background, and a winning mindset, we will assist you in creating a seamless transition into a new career. The process is simple. There is no cold calling or D2D sales involved. We get your foot in the door by connecting customers to you who are already interested in ADT home security. In-home appointments are scheduled and provided for you by our Inside Sales team. By helping customers review their security options on-site and move forward with a custom home security package designed by you, you will have the opportunity to earn uncapped sales commissions based on how the homeowner decides to protect their home. The best part is you control the process from start to finish, leaving the customer better protected than after you arrived. Looking to change industries? Feel confident in knowing that we have Pro’s with backgrounds in every type of industry that have made a seamless and successful transition to the role of an EHP. With a paid training program provided, we have all the tools to teach you what you need to know. What do you need to be qualified for this position? Nothing more than a passion for customer service, a strong sales background, and a desire to help keep others safe and secure. We provide the tools/equipment, paid training, and post-training support you will need. We even hand deliver the customers to you – no need to go searching for your own leads! SafeStreets is always evolving! SafeStreets set out to make some big changes to kick off 2025 with how our Elite Home Pros are paid and we now have the best compensation plan in the industry! Here's what our EHP's look forward to: • Highest sales commission opportunities in the industry with our technicians earning on average 25% commission - UNCAPPED!, • More than 30% of our field earned over $100k+ in 2024, • Increased Mileage pay with pay kicking in nearly 3x earlier than previously, • Paid for every installation action taken on site, • Same-day and Holiday bonuses, • More upgrade commission options, • Doubled Referral pay opportunity What we Offer: Competitive base salary with generous and uncapped commission structure Company-provided equipment and select tools Remote and independent work environment Ongoing training and professional development opportunities Opportunities for career advancement within a rapidly growing organization Scheduling flexibility Medical/Dental/Vision/Life Insurance/401K The Responsibilities: Helping homeowners create customized Smart Security solutions for their personal needs 5-star Customer interaction – every day is a new opportunity; you’ll be the first face-to-face contact our customers have with SafeStreets! Customized installation, troubleshooting, and demonstration of ADT-monitored security systems Qualifications: Entrepreneurial and career oriented mindset Excellent communication, negotiation, and interpersonal skills Reliable vehicle and valid driver's license Proof of vehicle insurance (100/300/100 minimum) Smartphone/tablet SafeStreets values the safety of our employees and customers. That is why we are committed to providing personal protective equipment (PPE) or stipends to our technicians to further ensure their safety. This job entails meeting certain physical requirements, including the ability to work above head level, carry loads of 30-50 pounds (such as equipment boxes and ladders), operate power tools, and navigate confined spaces like attics and crawl spaces. Safe Streets is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Safe Streets does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), marital status, age, national origin, sexual orientation, disability, genetic information, military service, or any other status protected under federal, state, or local law. Applicants have rights under Federal Employment Laws. FMLA - EEO- EPPA -

Job Description Data Center & Route Switch Field Service Technician Looking for a trade that will train you? This is a full time benefits eligible position that includes a company vehicle, gas card for vehicle, inventory, and training. Paid training includes two certifications CCT Data Center and CCT Route/Switch, which comes with a dollar per hour increase. If you are technical, Acuative is willing to invest in you for this role. This position requires a person willing to go to new places. Tickets can be assigned for up to four hours away to provide installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware. Acuative technicians are guaranteed forty (40) hours of pay per week even if not dispatched for forty hours. To be eligible for this role you must have a clear driver’s license (no more than 4 points), have the Covid-19 vaccination, and willing to work mostly M-F with opportunity for overtime and call out pay after hours. This position often works alone, and qualified applicants must be able to lift up to fifty pounds above head and climb a ladder. Selected candidates are given a full week of paid training and support as needed for every job they are routed to. Acuative is a drug free workplace. Overview: Acuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician. The successful candidate will spend the majority of their time covering the (MARKET) area providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network based hardware. Primary Duties and Responsibilities The position involves a variety of tasks including but not limited to: · Installation and maintenance of networking hardware including routers, switches, and WAP’s · Installation and maintenance of telephony equipment and circuits · Hardware break/fix support for Cisco UCS servers and Nexus switching equipment · Installation and support of retail technology systems – POS, Digital Signage, and Video Surveillance Systems · Circuit extensions and structured cabling · Site surveys and site audits · Maintain company vehicle, inventory, and tools to departmental standards · Accurately and timely submission of all job-related documents and deliverables Preferred Qualifications Candidates should possess many of the following KSAs: · Working knowledge of networking hardware and topologies · Familiarity with Cisco networking products and interfacing through Cisco CLI · Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support · Knowledge of computing systems hardware with the ability to provide break/fix support for desktop PC and/or servers · Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment · Ability to provide configuration support for a variety of technology platforms through console and remote applications · Experience with LEC circuit identification and extensions · Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments · Ability to operate basic power tools – drills, saws, etc. · Work on ladders and lifts where required · Working knowledge of Microsoft Office applications (Excel & Word). · Ability to follow detailed job documents · Must be willing to travel within assigned region to meet customer SLAs · On-call, after hours, and weekend work may be required · Must possess a valid drivers’ license with good driving record Education & Certifications: · Associates degree in Information Technology or equivalent experience · CompTIA, Cisco, Cabling, and PBX system certifications a plus! · Selected candidates will be required to attend a one week hardware training course at our Global Technology Center in Strongsville, OH · Selected candidates must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment at Acuative

Job Description We are seeking a Travel Client Experience Specialist to support travelers throughout the planning and preparation of their trips. In this role, you will help ensure clients feel informed, supported, and confident about their travel plans while delivering a positive customer experience. Key Responsibilities • Communicate with clients via email, phone, and messaging platforms to provide assistance and guidance, • Review travel plans and help confirm trip details with clients, • Share helpful information about destinations, travel requirements, and agency processes, • Follow up with travelers before departure to ensure everything is in place, • Strong communication and interpersonal skills, • Customer service experience is helpful but not required, • Organized with attention to detail, • Comfortable using online tools and digital platforms, • Remote position with flexible scheduling options, • Training and ongoing support provided, • Opportunities for professional development in the travel industry, • Access to travel-related perks and discounts, • Supportive and collaborative team environment

Job Description We are looking for a Remote Travel Experience Coordinator to assist clients with travel preparation and trip coordination. This role focuses on helping travelers stay organized, informed, and supported before their journeys begin. Key Responsibilities • Communicate with clients through email, phone, and online platforms, • Assist with reviewing travel details and confirming itinerary information, • Provide accurate information about destinations and travel guidelines, • Help travelers prepare for upcoming trips by confirming important details, • Clear and professional communication skills, • Organized and detail-oriented, • Customer service experience preferred but not required, • Comfortable working in a remote environment using digital tools, • Fully remote role with flexible hours, • Training resources and team support, • Opportunities to grow within the travel industry, • Access to travel perks and industry benefits, • Collaborative team culture

Job Description Join our team as a Virtual Travel Experience Agent! Your mission is to deliver world-class hospitality remotely. You will guide clients through their travel preparations and provide ongoing support during their trips, ensuring every interaction leaves them feeling confident and excited about their journey. Key Responsibilities • Deliver exceptional customer care by proactively addressing client needs before and during their trips., • Assist with itinerary management, including last-minute adjustments and upgrades., • Provide personalized recommendations and clear guidance on travel documentation., • Monitor client trips to anticipate needs and send timely updates or check-ins., • Customer-Obsessed: You have a genuine desire to help people and go the extra mile., • Organized: You can handle multiple client itineraries without missing a detail., • Adaptive: You embrace change and can adjust quickly to new tools and procedures., • Background: Experience in hospitality, concierge services, or travel agencies is a plus., • A supportive, fully remote team environment., • Opportunities for career advancement in the travel sector., • Ongoing mentorship and professional development., • Exclusive access to travel deals and benefits.

Job Description We are seeking a Travel Hospitality Coordinator to assist clients with travel arrangements and provide support throughout their travel experience. This role focuses on delivering attentive service and helping travelers feel prepared and supported. Key Responsibilities • Communicate with clients to answer travel-related questions, • Assist with reviewing itineraries and confirming travel details, • Provide guidance regarding destinations and travel preparation, • Maintain clear and professional communication with travelers, • Friendly and professional communication style, • Customer service or hospitality experience preferred, • Strong attention to detail and organization, • Comfortable working with online tools and systems, • Remote work environment with flexible scheduling, • Training and ongoing team support, • Opportunities for career growth within the travel sector, • Access to travel industry perks and discounts, • Positive and supportive work culture

As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.