Remote customer support jobs in Utica, New YorkCreate job alerts

Customer Service / Fully Remote] - Anywhere in U.Competitive pay / $500 retention bonus / Medical, dental, and vision / 401K / PTO / Equipment provided / Paid training - As a Call Center Support Rep you'll: Receive a large volume of inbound phone calls; Assist with outbound call campaigns; Answer ge

Customer Service / Remote] - Anywhere in U. Medical-Dental-Vision-401(k) with match / Hours: 6p-2a HST - As a Call Center Specialist, you will: Answer incoming calls from clients seeking information about pet hospice services; Provide compassionate and knowledgeable support to pet owners during diff

Customer Service / Remote] - Anywhere in U.CST): 6am-4:30pm or 11:30am to 10pm / Competitive Pay - As a Customer Support Specialist at Pellera, you will: Provide top-notch customer service to clients through various channels including phone, email, and chat; Resolve customer inquiries and issues in

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / PTO / Paid training - As a Customer Service Rep at Assurant, you will: Handle inbound customer calls and/or e-mails with empathy and professionalism; Resolve issues, answer questions, and provide proactive solutions; Document inte

Customer Service / Remote] - Anywhere in U.Up to $60K per year / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at Finalsite, you will: Support clients via ticketing, phone, chat and social media channels in a timely manner; Stay up to date on new product features and

Customer Service / Remote] - Anywhere in U.Medical, dental & vision / 401k match / PTO - As a Customer Support Coordinator at One Call, you will: Provide customer support by phone, email or instant messaging to business customers; Serve as primary contact for inbound customer issues; Escalate more t

Job Description We are an end-to-end outfitter for the Horizontal Directional Drilling industry looking to hire multiple outside sales reps in the following areas: New York, Maryland/Delaware, and Virginia Role Description This full-time remote role as an Outside/Field Sales Representative involves engaging with potential and existing clients to develop business opportunities and foster strong relationships. The role also includes regular communication with team members and customers to achieve sales goals while representing the company’s values of responsiveness and support. This is a hunter type sales role, with a strong focus on cold calling and finding new business within a new territory. This role requires wearing many hats, including selling, delivering materials, managing warehouse inventory, and helping load and unload trucks. Requirements Qualifications Strong Relationship Building and Customer Service skills Excellent Communication skills to convey information clearly and maintain strong connections with clients and team members Must be comfortable making cold calls Self-motivated and capable of working efficiently in a remote environment Industry knowledge is preferred but not required Strong team mentality Impeccable driving record and valid drivers license Benefits Base Salary with Monthly, Quarterly, and Yearly bonus opportunities based on company performance Company Vehicle with fuel card for Monday-Friday Usage 100% covered health insurance for employees (50% coverage for family) 3% match IRA 10 Paid Holidays and 15 days of PTO

Job Description Full Stack Software Engineer II Artificial Intelligence Disclaimer: We will be using our Artificial Intelligence app, "Alex Taylor" to conduct the first-round interviews for this position, which should take you approximately 35 minutes to complete. You will receive an email invitation from "Alex" within ten business days of your application if we want to hold a first-round interview with you. "Alex" is available to schedule first round interviews 24/7 and allows us to conduct a much greater number of first round interviews than our human staff's (my) availability would allow. All first-round interviews are reviewed by Technergetics HR, and additional staff as applicable. AI is a tool to assist in the decision-making process and all decisions of which candidates to invite for a first or second interview remain with our human staff. Candidates who are chosen for second round interviews will meet with the HR director and hiring manager. Any data collected during the interview process, including AI-generated insights, will be handled with utmost care and confidentiality. We will comply with all applicable data protection laws and regulations. Your responses will be processed by an AI system to provide feedback on your skills and knowledge only. We want to assure you that this data will be stored securely and will not be shared with any third parties without your consent. We understand the hesitancy of some to interview with an AI app (it is by no means perfect at this time), but with Technergetics being a company dedicated to research and development in many technological fields, including AI/ML, we feel this is a great opportunity to practice what we preach. Applicants may also be asked to participate in a code review administered through the Codility platform. Opportunity Overview: Technergetics is seeking to hire a full-stack Software Engineer II who brings a solid track record of full-stack development with a focus on modern front-end technologies and robust back-end services. This role is ideal for someone who's confident working across the stack, eager to take ownership of features, and excited about integrating emerging AI tools. Position Details Salary Range: $90,000-$120,000 annually. The successful candidate's salary will depend on how many position qualifications the candidate meets, in addition to education and experience. This is a full-time exempt position. Location/Travel/Remote Performance: 100% remote performance is possible for this position and Technergetics will consider candidates from across the United States. This position is expected to include 10% travel to company, client or customer sites. Due to the clearance required for this position, only U.S. citizens are eligible to apply; as outlined in Executive Order 12968: Access to Classified Information, eligibility for access to classified information may only be granted to employees who are United States citizens. Responsibilities and Duties The day-to-day activities of this position support our software portfolios by: • Developing modern, responsive UIs using React and TypeScript, • Building scalable backend services (Go, Node, Python) realized with GraphQL, • Working with databases including PostgreSQL, Redis, and graph databases (e.g. Memgraph) This project requires, at minimum, graduation from an accredited college or university with a bachelor's degree in a computer science, computer engineering or closely related discipline. Qualifications: • At least three years of full-stack development experience preferred, • Comfortable jumping between frontend, backend, and infrastructure tasks, • Take initiative, communicate clearly, and collaborate well in a distributed team, • Strong hands-on experience with React, • Solid knowledge of TypeScript/JavaScript, • Familiarity with UI design systems, HTML, and CSS, • Proficiency with TypeScript and Go (Golang), • Experience working with GraphQL APIs, ideally with Apollo Router, • Comfortable with relational and in-memory databases (PostgreSQL, Redis), • Experience working with Docker, • Familiarity with GitLab CI/CD pipelines, • Working knowledge of Python, • Familiarity with LangChain or LLM APIs (OpenAI, vLLM, Ollama) Applicants selected will be subject to a security investigation and must meet and maintain eligibility requirements for, at minimum, SECRET access to classified information. Benefits: Our benefits package includes health, life, disability, dental, and vision insurance coverage and a 401(k) policy with a 3% company contribution & 3% company match. Other perks include generous Paid Time Off (including a PTO "gift day" for your birthday), 11 Federal Holidays per year, three weeks paid maternity/paternity leave, and annual technology "allowances". Even more perks include referral bonuses, professional recognition awards, healthcare stipends, tuition/education reimbursement (once specific requirements are met), and flexible daily start and stop times for most projects and positions. Company Description Technergetics is a US-based company headquartered in Utica, NY, with employees and clients located through out the country. The Utica/Rome area is a hub of cutting-edge cyber technology research, bolstered by the Griffiss Business & Technology Park's tenants and facilities, including the Air Force Research Lab (AFRL). At Technergetics, we work with a wide variety of technologies, including mobile and web apps, Quantum computing, machine learning and artificial intelligence, AI-enabled edge devices, and many more. Beware of fraudulent job offers and postings! Technergetics will never extend an offer of employment without a thorough interview process involving face to face interviews either in-person or a virtual Teams meeting from an official Technergetics email address (@techngs.com). If you receive any correspondence from an email other than techngs.com, it is a scam. Pre- and post-interview code testing is only administered through the Codility platform. We will not send out questionnaires or testing through any other platform/site prior to a first interview. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Email Only - No Phones! / Competitive Comp - As a Email Customer Support Agent - FT - Work From Home at Sleep Center, you will: Provide exceptional customer service to clients via email; Respond promptly and professionally to customer inquiries and concerns; Troubleshoot and resolve customer issues

Job Description Position: SkillBridge Project Management Intern This position is for SkillBridge applicants only, which means it only pertains to Active Duty Military. If you are not Active Duty MIlitary applying to the SkillBridge program, but have interest in applying for a role with us, please visit our career page at the following link: Beware of fraudulent job offers and postings! Technergetics will never extend an offer of employment without a thorough interview process involving face to face interviews either in-person or a virtual Teams meeting from an official Technergetics email address (@techngs.com). If you receive any correspondence from an email other than techngs.com, it is a scam. Interview code testing is only administered through the Codility platform. SkillBridge Internship available at Technergetics: We are currently looking for Project Management intern support through the DoD Skillbridge Program. The intern will work with our current Project Managers and Scrum Masters to gain holistic experience in DoD industry Project Management. Technergetics has a proven relationship with SkillBridge and has helped transitioning military members gain skills useful in civilian employment. Many of our previous SkillBridge interns are now full-time employees with Technergetics and are happy to speak to prospective interns about their journey. Location: Technergetics has the infrastructure to support both fully remote or in-person Skillbridge internships. Remote and local interns may infrequently need to travel to Technergetics headquarters in Utica, NY, AFRL in Rome, NY, or a customer site. Due to the clearance required for this opportunity, only U.S. citizens are eligible to apply; as outlined in Executive Order 12968: Access to Classified Information, eligibility for access to classified information may only be granted to employees who are United States citizens. Responsibilities and Duties The successful candidate will collaborate with management, business, customer and technology groups throughout the technological project lifecycle, including: • Analyze, plan and develop requirements and standards in reference to scheduled projects, • Develop, maintain and archive project documentation, cost estimates, roadmaps, work plans, logs, status reports and other project deliverables per standards., • Provide leadership and technical management using prescribed Scrum and Agile methodologies at stand-ups, sprint planning meetings, retrospectives, etc., • Define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives, • Assist to assign and oversee the daily tasks of technical personnel while ensuring all team members are actively working toward established milestones, • Track team performance and deliverables while leading schedule and cost changes with our customers Graduation from an accredited college or university with a bachelor's degree in computer science, computer programming, software engineering, management information systems, business, or other related field is preferred. We will consider candidates with associate degrees or certificates in the areas listed above in combination with experience. Current PM certification and at least one certification in Scrum/Agile methodologies is preferred. The successful candidate may be required to acquire these certifications if they do not already possess them. Qualifications: The successful candidate possesses some civilian or military experience in most of the following areas: • Superior verbal and written communication skills encompassing all typical communication mediums, • Strong managerial experience when it comes to both analytical thinking and problem-solving, • Excellent time management, organizational and leadership skills, and attention to detail, • Experience with large-scale project management, IT project management preferred, • Experience as a scrum master or a software project lead is preferred Applicants selected will be subject to a security investigation and must meet and maintain eligibility requirements for, at minimum, Secret access to classified information if they do not already possess one. Benefits: Should your internship turn into an offer of full time employment with Technergetics, you can look forward to the following perks: Our benefits package includes health, life, disability, dental, and vision insurance coverage and a 401(k) policy with a 3% company contribution & 3% company match. Other perks include generous Paid Time Off (including a PTO "gift day" for your birthday), 11 Federal Holidays per year, three weeks paid maternity/paternity leave, and annual technology "allowances". More perks include referral bonuses, professional recognition awards, healthcare stipends, tuition/education reimbursement (once certain requirements are met), and flexible daily start and stop times for most projects and positions. Company Description: Technergetics is a US-based company whose headquarters is in Utica, NY with employees throughout the country. The Utica/Rome area is a hub of cutting-edge cyber technology research, bolstered by the Griffiss Business & Technology Park's tenants and facilities, including the Air Force Research Lab (AFRL). At Technergetics, we work with a wide variety of technologies, including mobile and web apps, Quantum computing, machine learning and artificial intelligence, AI-enabled edge devices, and many more. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job DescriptionWe are seeking friendly, dependable, and service-oriented individuals to join our team as a Remote Travel Customer Support Specialist. In this role, you will assist clients with travel-related questions, help coordinate travel arrangements, and provide support throughout the travel planning process.This opportunity is well suited for individuals who enjoy helping others, have strong communication skills, and are interested in working in the travel industry from a remote environment.Client Support & Travel AssistanceIn this role, you will: • Provide excellent customer service to clients planning travel, • Assist with researching and coordinating travel options including cruises, vacation packages, tours, and hotel accommodations, • Respond to client questions and provide helpful travel information, • Communicate with travel suppliers to confirm reservations and travel details, • Maintain accurate records of client interactions and bookings, • Stay informed on travel promotions, supplier updates, and destination information, • Provide support to clients before and after travel when neededSkills & QualificationsSuccessful candidates typically demonstrate:, • Strong customer service and communication skills, • Ability to work independently in a remote environment, • Comfortable using email, online platforms, and basic computer tools, • Organized with strong attention to detail, • Positive attitude and professional communication stylePrevious experience in customer service or travel is helpful but not required.What We Offer, • Remote work opportunity, • Flexible scheduling options, • Access to travel industry training and resources, • Ongoing support from an experienced travel team, • Travel industry perks and supplier discounts when available

Working as a Customer Service Agent ("CSA") is central to demonstrating that we understand the demands of air travel and our goal is to make the experience as smooth and enjoyable as possible.

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requirements; Research customer issues and work

As a FT Call Center/Customer Service Rep [Work From Home], you will: Handle incoming calls and inquiries from customers in a professional and courteous manner; Provide accurate and efficient assistance with customer inquiries, complaints, and requests; Maintain a high level of product knowledge to e

Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. If you are a customer service representative agent or someone j

Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about our products and services in order to effect

Competitive pay / Health, dental & vision / 401k / PTO / Laptop and WFH stipend provided - As a Customer Support Specialist at WinRed, you will: Provide exceptional customer service via Intercom and email; Resolve customer inquiries and issues in a timely and efficient manner; Maintain accurate reco

Medical-Dental-Vision / Generous PTO - As a Customer Support Specialist, you will: Provide exceptional customer service and technical support to our clients through phone, email, and chat channels; Troubleshoot and resolve customer inquiries and issues promptly and accurately; Document and track cus

Waste Connections - - Responsibilities: Answering customer calls and processing customer orders for new service, discontinuance, or changes in service; Accepting payments from customers, researching customer billing inquiries and updating customer account information; Interacting with customers and

Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from customers; Ensure accurate order entry and ti

Medical, dental & vision / 401k match / PTO / Home office stipend - As a Customer Service Specialist at Brooks, you will: Answer inbound calls and respond to customer inquiries in a professional and courteous manner; Listen and understand customer needs to provide appropriate solutions; Troubleshoot

DOE / Comprehensive health & welless benefits / Generous PTO / Equity Eligibility - As a Customer Support Specialist, you will: Provide exceptional customer service by responding to inquiries and resolving issues through various channels such as phone, email, and chat; Utilize product knowledge and

Competitive salary / 100% paid PPO Medical, dental & vision / 401k match / PTO / Home office budget - As a Customer Support Specialist at Paradigm, you will: Provide exceptional customer service to clients via phone and email; Troubleshoot and resolve customer inquiries and issues in a timely manner

Up to $80K per year / Benefits - As a Customer Support Specialist at Runway, you will: Provide exceptional customer service through various communication channels such as phone, email, and live chat; Respond promptly and professionally to customer inquiries and concerns; Troubleshoot and resolve tec