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Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

MOMA Therapeutic Care Specialist Job Description Position Overview MOMA Therapeutic Care Specialists provide in-home afterschool support to families where mothers are actively engaged in mental health treatment. This role combines childcare, household management, and therapeutic awareness to create protected time for maternal self-care and recovery. Specialists work independently in family homes during afterschool hours, implementing consistent routines while collaborating with referring therapists to support overall family wellness. Key Responsibilities • Direct Child and Family Support, • Provide afterschool care in family homes, typically 3-5 hours per day, • Supervise and assist with homework, ensuring completion and understanding, • Prepare nutritious snacks and meals according to family preferences and dietary needs, • Implement consistent behavioral expectations and routines established with families, • Optional: Transport children to activities when needed (requires valid driver's license and clean driving record)*, • Assist & Prompt Children to complete their chores ( children's laundry, organizing backpacks, dishes etc...) Therapeutic Integration and Documentation • Collaborate with referring therapists to understand family goals and therapeutic recommendations, • Document observations of child behavior, family dynamics, and routine implementation, • Maintain detailed daily logs for mothers, including activities completed, child mood/behavior, and any concerns, • Communicate professionally and promptly about significant concerns or changes, • Participate in periodic check-ins with program supervisor and referring therapist, • Support implementation of therapeutic strategies within appropriate scope Professional Conduct and Safety • Maintain professional boundaries while building trusting relationships with families, • Follow all mandatory reporting protocols for child safety concerns, • Implement emergency protocols and maintain calm during unexpected situations, • Protect family confidentiality and privacy at all times, • Model healthy communication and emotional regulation for children, • Maintain reliability and punctuality, recognizing families depend on consistent support Required Qualifications Education and Credentials: • Knowledge in Psychology, Social Work, Education, Child Development, or related field, • CPR and First Aid certification (or willingness to obtain within 30 days of hire), • Current background clearances (child abuse, criminal, ) or ability to obtain, • Optional: Valid driver's license with clean driving record and reliable vehicle, • Mental Health First Aid certification (or willingness to complete during onboarding) Experience: - Experience working directly with children and families • Demonstrated understanding of child development across age ranges, • Experience in educational, therapeutic, or family support settings preferred Skills and Competencies: • Strong observational and documentation skills, • Excellent communication abilities (verbal and written), • Flexibility and problem-solving in dynamic home environments, • Cultural sensitivity and ability to work with diverse families, • Patience, empathy, and emotional intelligence, • Ability to work independently with minimal supervision, • Dietary meal prep for kids, • Homework assistance capabilities across elementary/middle school subjects Preferred Qualifications • Experience in therapeutic or trauma-informed care settings, • Training in positive behavioral support or child behavior management, • Special education experience or coursework, • Previous experience as a nanny, teacher, social work assistant, or similar role Physical Requirements • Ability to engage in active play with children (bending, kneeling, running if kids are younger), • Capability to lift up to 40 pounds (for younger children), • Stamina to remain active and engaged for 3-5 hour shifts Schedule and Compensation Schedule: • Part-time, • Afterschool hours: typically 3:00 PM - 5:00 PM or 3:00 PM - 8:00 PM (Flexible)., • Monday through Friday (You choose your days and times) Compensation: • $35 - $40 per hour epending on education, experience, and certifications, • Paid training and supervision time, • Opportunity for performance-based raises Training and Professional Development Initial Training (Paid): Ongoing Development: • Monthly group supervision and case consultation (2 hours/month, paid), • Quarterly workshops on specialized topics, • Annual continuing education opportunities, • Access to online learning resources, • Individual supervision as needed Work Environment • In-home setting in various family homes throughout service area, • Independent work with remote supervision and support, • Professional collaboration with therapists, program coordinator, and other specialists, • Regular virtual or in-person team meetings Successful MOMA Therapeutic Care Specialists demonstrate: • Consistent reliability and punctuality, • Positive feedback from families and referring therapists, • Thorough and timely documentation, • Professional communication and appropriate boundary-setting, • Proactive problem-solving and adaptability, • Commitment to ongoing learning and self-improvement, • Alignment with program values of maternal support and family wellness Application Process Interested candidates should submit: Equal Opportunity Statement MOMA Support is an equal opportunity employer committed to building a diverse team. We encourage applications from individuals of all backgrounds, particularly those with lived experience navigating parenthood, mental health challenges, or family support systems. This position requires flexibility, compassion, and a genuine commitment to supporting families during vulnerable times. If you're passionate about maternal mental health and skilled in working with children, we'd love to hear from you.

Position Overview As a Virtual LMHC, you will provide client-centered, evidence-based therapeutic support via secure telehealth platforms. You’ll work remotely, delivering individual (and potentially group or family) counseling to diverse clients. The role emphasizes strong clinical skills, virtual communication proficiency, documentation accuracy, and maintaining professional licensure/ethical standards. Key Responsibilities • Conduct initial intake assessments, clinical evaluations and diagnoses as needed (via video/phone)., • Develop individualized treatment plans, set goals with clients, monitor progress, and adjust plans accordingly., • Provide therapy sessions (individual, couples, family, or groups) using evidence-based modalities (e.g., CBT, DBT, ACT, trauma-informed care) in a virtual setting. (Telehealth.org), • Maintain accurate and timely clinical documentation in a HIPAA-compliant electronic health record (EHR) or telehealth platform. (Telehealth.org), • Collaborate with other clinicians, psychiatrists (when applicable), case managers or referral services to ensure continuity of care. (Telehealth.org), • Uphold professional licensure standards, confidentiality, ethics, and virtual best practices., • Optionally: participate in team meetings, supervision/consultation sessions, continuing education, quality improvement initiatives. Required Qualifications • Master’s degree in Clinical Mental Health Counseling, Counseling Psychology, Marriage & Family Therapy, or a related clinical field., • Active, independent LMHC or LPC licensure in state of practice (or multi-state licensure, depending on organization)., • Proficiency using technology: high-speed internet, webcam, private/quiet workspace, experience (or comfort) with telehealth platforms, EHRs, documentation systems., • Strong interpersonal, communication, and relational skills; ability to engage clients virtually and build rapport., • Experience or comfort with evidence-based treatment modalities and working with a diverse client population, including issues such as anxiety, depression, trauma, substance use (depending on role). Work Environment / Schedule • 100 % remote (work from home) via secure telehealth platform., • Flexible schedule (many virtual roles allow part-time, full-time, choose your own hours) but may require some set hours (e.g., evenings) depending on client population. (College Recruiter), • Must ensure a confidential workspace, reliable internet connectivity, and ability to maintain professional boundaries in a virtual setting., • Occasional team meetings, supervision, or training sessions via video conference. Compensation & Benefits • 1099 employment, • Salary/hourly rate varies depending on experience, licensure, and number of hours., • Administrative support for billing, client referrals, credentialing may be provided by employer/telehealth vendor.