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Job Description Broadcast Technology Specialist Northern Colorado The Broadcast Technology Specialist supports the daily technical and operational systems that keep KUNC and The Colorado Sound on the air and available across broadcast and digital platforms.This position primarily works with broadcast automation, studio systems, program distribution, audio content, and streaming technology, while also providing hands-on technical support across the organization. Working with the Director of Broadcast & Engineering, the position helps maintain reliable broadcast operations, responds to technical problems, and supports the continued development of station technology.The ideal candidate may bring professional broadcast experience or a strong technical foundation, along with the ability to quickly learn specialized broadcast systems. Training and mentorship will be provided as appropriateEssential Duties & ResponsibilitiesBroadcast Automation & OperationsSupport the operation, integration, maintenance, and troubleshooting of broadcast automation systems and associated workflows.Work with Programming, Traffic, News, Development, and other teams to ensure schedules, content, and automation systems operate reliably.Support traffic-system integration, schedule changes, program exceptions, metadata, and other systems involved in getting content to air.Identify and resolve automation and playback problems and help improve operational workflows.Studio & Broadcast TechnologyInstall, maintain, and troubleshoot studio equipment, audio routing, AoIP systems, streaming systems, and related broadcast technology.Provide hands-on technical support for studios, production facilities, and live or special-event operations.Assist with equipment installation, cabling, configuration, preventative maintenance, system upgrades, and technical projects.Assist the Director and other broadcast engineers with transmission facilities, remote sites, and field response as needed.Content & Program DistributionAdminister broadcast content libraries, including programs, promos, podcasts, underwriting and pledge content, and other material required for air.Acquire, organize, prepare, and verify programming from PRSS, PRX, and other content providers.Maintain program subscriptions, distribution workflows, schedules, and related documentation.Coordinate with station departments to ensure required content is available, current, and properly scheduled.Technical Support, Compliance & On-CallProvide basic troubleshooting of computers, networks, software, and IP-connected broadcast systems, coordinating with IT support providers when appropriate.Assist with EAS, transmitter logs, SoundExchange reporting, Public Inspection File materials, and other operational or regulatory documentation.Maintain appropriate technical and operational documentation.Participate in a scheduled on-call rotation and help coordinate responses to broadcast, streaming, studio, and technology issues.QualificationsExperience with broadcast operations, audio technology, broadcast engineering, information technology, electronics, networking, or a related technical field. Relevant education, training, or demonstrated hands-on experience may substitute for professional broadcast experience.Familiarity with broadcast automation systems and workflows. Experience with WideOrbit Automation is preferred; experience with comparable automation platforms is welcome.Familiarity with professional audio systems, signal flow, digital audio, cabling, and troubleshooting.Familiarity with Telos/Axia AoIP systems is preferred; experience with other AoIP, digital console, or audio-routing platforms may be considered equivalent.Basic understanding of computer systems and IP networking, with the ability to troubleshoot routine connectivity and technology problems.Strong problem-solving skills and the ability to learn unfamiliar systems and technologies.Ability to communicate and collaborate effectively with both technical and non-technical staff.Valid driver's license and ability to travel to station facilities and remote sites throughout Colorado.Ability to participate in scheduled on-call and occasional after-hours work following appropriate training.Don't meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. We're committed to building a diverse, inclusive, and authentic workforce. If you're excited about this role, feel a passion for our mission, this feels like it could be your dream job, but your previous experience doesn't align perfectly with every qualification, we encourage you to apply!PROCEDURE FOR APPLICATION: Persons interested in this position must apply at www.rmpbs.org/jobs. Please submit the following items:A cover letter detailing how the applicant's qualifications fit the needs of RMPM and information on how the applicant found out about the job opening.A resume detailing education, training, and employment experience.Position will be posted at www.rmpbs.org/jobs until filled. No phone calls please. KRMA-TV/KTSC-TV/KRMJ-TV/KRMU-TV/KRMZ-TV and KUVO-FM/KVJZ-FM are licensed to and operated by Rocky Mountain Public Media, Inc. as non-commercial public television and radio.Our Approach to CompensationOur salary ranges are designed to be competitive for our size and industry and are one part of our overall compensation package, which includes benefits. Final compensation is based on qualifications, relevant experience, skillset, and internal equity. While we've shared the full salary range for transparency, most offers typically fall near the midpoint of the salary range.Work EnvironmentThis is a hands-on position working across office, studio, technical, and field environments. Some work may occur at transmitter and remote facilities, including rural and mountainous locations. Occasional evening, weekend, and emergency work may be required to support continuous broadcast operations.The position requires the ability to work around technical equipment, perform equipment installation and cabling, travel to station facilities, and lift and carry equipment weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of responsibilities, duties, or skills. Responsibilities may evolve as organizational needs and technology changeEEO StatementRocky Mountain Public Media embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. As such, Rocky Mountain Public Media does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Description IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY Position Summary We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems. Key Responsibilities • Provide first-level technical support via phone, email, remote support, and in-person assistance., • Diagnose and resolve hardware, software, printer, and network connectivity issues., • Install, configure, and maintain desktop computers, laptops, peripherals, and business applications., • Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues., • Create, prioritize, update, and close support tickets within the organization's ticketing system., • Maintain accurate documentation, knowledge base articles, and IT asset inventories., • Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications., • Provide end-user training on software, security awareness, and IT best practices., • Escalate complex technical issues to senior IT staff when appropriate., • Maintain a high level of customer service while meeting established service level expectations., • Perform other duties as assigned.QualificationsEducation, • High school diploma or equivalent required., • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.Experience, • Previous Help Desk, Desktop Support, or Technical Support experience preferred., • Experience supporting Windows environments and Microsoft Office applications., • Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.Preferred Certifications, • CompTIA A+, • Microsoft Certified Professional (MCP) or equivalent, • Other relevant IT certifications are a plus.Required Knowledge, Skills & Abilities, • Strong troubleshooting and analytical problem-solving skills., • Working knowledge of Windows, macOS, and basic Linux environments., • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity., • Experience supporting printers, mobile devices, and desktop peripherals., • Excellent verbal and written communication skills., • Strong customer service skills with the ability to explain technical concepts to non-technical users., • Ability to prioritize multiple support requests in a fast-paced environment., • Strong organizational skills and attention to detail., • Ability to work independently and collaboratively within an IT team.Physical Requirements This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use. Work Environment • Primarily an indoor office or multi-site business environment., • Occasional exposure to equipment rooms, confined spaces, or elevated temperatures., • Local travel between facilities may be required.Equal Opportunity Employer We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.