Patient Service Rep 1
16 days ago
Voorhees Township
Job DescriptionDescription: We are seeking a friendly, organized, and detail-oriented Patient Service Representative to join our healthcare team. This role is essential in ensuring a positive experience for our patients from the moment they arrive. You will serve as the first point of contact for patients and be responsible for a variety of administrative and clerical tasks that support efficient patient care. Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Patient Service Representative, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment. Patient Service Representative Essential Functions: • Greets patients to the practice, provides necessary registration form to the patient for completion and signature, reviews same for accuracy, updates patient information and notifies staff that patient is ready, • Efficiently and timely answers the phone and direct patients to the appropriate staff or records messages, • Verify correct insurance information via card, or phone call to the insurance company as appropriate. File copy of card in chart., • Collection of co-pay or payments for services at each visit. Print and advise patients of any outstanding balance and collection of this payment., • Appropriately schedule, reschedule and cancel patient appointments. Prepare appointments schedules periodically or as requested for physicians and nurses., • Maintain various logs of daily activity, totaling payments received and balancing with encounter forms. Review for accuracy., • Timely input of visit information from encounter form after each appointment, • Perform various clerical duties as assigned, • Pull charts as needed; make charts for new patients; file records in charts, • Perform other duties as assigned by providers, coordinators, and managers in accordance with established office policy, • Able to use office equipment satisfactorily and handle paperwork/filing adequately., • Skilled in patient-service principles by creating a pleasant waiting room atmosphere., • Skilled in establishing and maintaining effective working relationships with staff, patients, and the public., • Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers., • Ability to organize and prioritize tasks effectively., • Ability to read, understand, and follow oral written instructions. Can file correctly by alphabetical or numeric system, • Ability to maintain confidentiality and handle sensitive information., • Knowledge of reception tasks, care center policies/procedures, paperwork., • Knowledge of how to use office equipment including phone, computer, copy machine, • Multiple medical and prescription coverage options, • Dental and vision care plans, • Health Savings Accounts (HSAs), where applicable, • Flexible Spending Accounts (FSAs), • Voluntary critical illness, cancer, and accident insurance, • Voluntary hospital indemnity coverage, • Voluntary short-term and long-term disability insurance, • Voluntary term life insurance and AD&D (Accidental Death & Dismemberment), • 401(k) retirement savings plan, • Paid time off (PTO), • Commuter benefits, • High school diploma or equivalent required, • One year of prior experience in a medical setting preferred