Assistant General Manager
5 days ago
Orlando
HMSHost by Avolta is looking for a Assistant General Manager to join our team of restaurants at Orlando International Airport (MCO)! Opportunity, growth, and meaningful rewards! We offer: • Health, dental and vision insurance, • Generous paid time off (vacation, flex or sick), • Holiday pay, *401(k) retirement plan, • *Company paid life insurance, • *Tuition reimbursement, • Employee discounts across all company brands, • Employee assistance program, • Training and exciting career growth opportunities Purpose: The purpose of the Assistant General Manager (AGM) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations. The AGM ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The AGM uses prescribed policies and procedures to make management decisions. Key Responsibilities: • Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures, • Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale, • Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community, • Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives., • Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale, • Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant, • Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders, • Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures, • Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered, • Actively ensures all associates take all mandated rest breaks and meal periods, • Ensures display areas are appropriately clean, stocked, and visually appealing, • Ensures all equipment is in good working order, • Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times, • Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM, • Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety, • Places orders for individual units, receives goods, processes invoices; Minimum Qualifications, Knowledge, Skills, and Work Environment: • 6+ years in food & beverage with cash handling and customer service; 4+ years supervisory/lead experience in Casual Dining or production kitchen., • Ability to work a rotating schedule (opening, busy dayparts, closing)., • Proficient in opening/closing, scheduling/labor deployment, inventory & ordering, equipment oversight, cash handling, and adult beverage policy compliance., • Knowledge of HACCP and applicable sanitary, safety, and health standards; consistent execution of wellness and safety protocols., • Able to speak, read, and comprehend instructions, correspondence, policies, menus; confident with guests and teams., • Coaching, performance follow‑up, escalation judgment; supports DEI and an engaged, accountable culture., • Reads financial/operational reports and uses company systems to assign resources and meet goals., • Reports to: GM / DO / F&B Multi‑Unit Manager or designated area leader., • Classification: Exempt (FLSA)., • Requires a varied schedule, including opening, peak, and closing shifts to monitor operations and staff performance Read the full job description here: Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), Drug-Free Workplace (DFW) Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).