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Full Job Description Job Overview: We’re seeking a motivated and outgoing Guest Service Associate to support both in-office and out-of-office functions for our premiere tour company, HeliNY. This role is ideal for someone who enjoys engaging with people, thrives in a dynamic environment, and has a passion for both customer service and hands-on marketing. The ideal candidate will spend part of their time in the office handling customer inquiries via phone and email, and the other part actively promoting our services in the community. Your goal will be to generate awareness, attract new customers, and drive ticket sales while ensuring a smooth and welcoming experience for every client. Key Responsibilities: Customer Service (In-Office): · Answer incoming phone calls and respond to customer emails promptly and professionally · Assist walk-in clients with booking tours and answering general questions · Manage scheduling, basic data entry, and maintain accurate records of sales and customer interactions · Provide outstanding service to ensure repeat business and customer satisfaction Field Work & Sales (Out-of-Office): · Promote our sightseeing tour services, charter flights, and destination packages to potential customers in designated public areas and high-traffic spots · Create brand and product awareness by distributing flyers, engaging with potential customers, and offering on-the-spot information · Persuade potential clients to visit the office and book tours or learn more about our other helicopter experience offerings. · Track and report outreach activity and generate sales leads · Work closely with the office team to align on promotions, messaging, and sales goals Qualifications: · 2+ year of experience in customer service, retail, hospitality, or in-person sales · High school diploma or GED required; college coursework or a degree in Marketing, -Communications, Business, or Hospitality is preferred · Experience in field marketing, tourism, hospitality, or aviation is a plus · Outgoing, friendly personality · Excellent verbal communication and interpersonal skills · Highly motivated, reliable, and capable of working independently · Basic computer literacy (email, spreadsheets, and booking systems) · Bilingual or multilingual candidates are encouraged to apply Additional Requirements: · Must be available to work the full Friday–Sunday schedule consistently · Ability to stand, walk, and be active for extended periods while working in the field · Comfortable working both indoors and outdoors in various weather conditions Job Type: Part-time Expected hours: 24 per week Benefits: - Employee assistance program - Referral program Schedule: - 8 hour shift - Day shift - Evening shift - Every weekend Education: - High school or equivalent (Required) Experience: - Customer service: 2 years (Required) Shift availability: - Night Shift (Required) - Day Shift (Required) Ability to Commute: - Hoboken, NJ 07030 (Required) Ability to Relocate: - Hoboken, NJ 07030: Relocate before starting work (Required) Work Location: In person
Job Summary We are seeking a motivated and results-driven Sales Representative to join our Midtown office dynamic team. The ideal candidate will be responsible for driving sales growth through direct engagement with clients and managing territory sales. This role requires a proactive approach to identifying new business opportunities, building relationships, and effectively communicating the value of our products and services. Duties Conduct direct sales activities, including cold calling and networking to create relationships with leads. Utilize our CRM to track sales activities, manage customer relationships, and report on progress. Provide exceptional customer service by addressing inquiries and resolving issues promptly. Prepare campaigns to send out for email marketing Skills Proven experience in direct sales, preferably in B2B environments. Strong analytical skills to assess customer needs effectively. Excellent communication skills, both verbal and written, with the ability to engage clients confidently. Ability to work independently as well as collaboratively within a team environment. Strong organizational skills with the ability to manage multiple priorities effectively. Experience in territory sales management is a plus. Join our team as a Sales Representative where your contributions will directly impact our growth and success! Job Type: Full-time Pay: $64,107.00 - $100,000.00 per year Benefits: 401(k) Compensation Package: 1099 contract Commission only Commission pay Monthly bonus Performance bonus Uncapped commission Schedule: 8 hour shift Day shift No weekends Experience: sales: 2 years (Preferred) Ability to Commute: New York, NY 10004 (Required) Ability to Relocate: New York, NY 10004: Relocate before starting work (Required) Work Location: In person Job Type: Full-time Pay: $81,749.00 - $93,865.00 per year Benefits: 401(k) Schedule: 8 hour shift Day shift No weekends Ability to Commute: New York, NY 10039 (Preferred) Ability to Relocate: New York, NY 10039: Relocate before starting work (Preferred) Work Location: In person