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Job DescriptionDescription: What we’re all about: SHR is part of Access Group's Hospitality division, delivering innovative B2B SaaS solutions to the hospitality industry. We provide a comprehensive suite of products including distribution, digital marketing, CRM, and revenue management solutions to small-to-medium hotel groups, casinos, and large independent hotels across the Americas. As part of Access Group's commitment to becoming a top performer globally, we're focused on delivering exceptional customer experiences that drive measurable business outcomes and long-term partnerships. About you: This is a strategic, high-impact role focused on delivering a personalized, high-touch experience to our most valuable Premier customers. As a Premier CSM, you'll own the relationship with the customers, driving measurable business outcomes through proactive engagement, strategic consultation, and value realization. You'll manage a portfolio of Premier customers ensuring they maximize value from our hospitality solutions while achieving their key business outcomes. This role is critical to protecting Gross Revenue Retention (GRR), supporting Net Revenue Retention (NRR), and building customer advocacy. Day to day you will: Strategic Customer Partnership • Own end-to-end customer relationships for Premier SHR customers, serving as their primary point of contact and trusted advisor, • Conduct strategic kick-off meetings for new Premier customers, establishing success frameworks and mutual expectations, • Lead quarterly business reviews (QBRs) to track progress, demonstrate value, and identify growth opportunities, • Partner with customers to define, document, and track key success outcomes through Success Action Plans (SAPs) to deliver measurable outcomes., • Apply the LASER model (Land, Adopt, Service, Expand, Renew) to drive customer lifecycle success, • Demonstrate ongoing value realization and ROI from SHR solutions, • Adopt a consultative approach, providing strategic recommendations on product usage, feature adoption, and service optimization, • Work with Support teams to ensure premier-level case resolution and customer experience, • Coordinate with Product teams to share customer feedback and influence roadmap priorities, • Support Marketing initiatives including case studies, testimonials, and advocacy programsRenewal & Growth, • Own the renewal process for assigned Premier accounts, ensuring retention is the natural outcome, • Identify and develop expansion opportunities including additional products, services, and Flexpoints consumption, • Maintain renewal risk assessment (ATR) and implement treatment plans for at-risk customers, • Track and report on key metrics including NPS scores, customer health, and success outcome achievementData integrity / Salesforce, • Maintain detailed customer records in Salesforce, including all interactions, success plans, and outcome tracking, • Log all customer engagements as events with proper categorization (CSM Kick Off, CSM Reviews), • Ensure customer contact information is current - including NPS contacts, • Provide regular updates to leadership on account status, risks, and opportunities, • Understanding of hospitality industry operations, challenges, and key performance indicators, • Familiarity with distribution, revenue management, CRM, and digital marketing concepts, • Proficiency with Salesforce CRM and related customer success platforms, • Comfortable with data analysis and reporting toolsCommunication & Presentation Skills, • Outstanding verbal and written communication abilities, • Experience creating and delivering executive-level presentations, • Ability to facilitate productive meetings and workshops Required Qualifications • 3+ years of customer success, account management, or client relationship management experience, • Experience in B2B SaaS environments, preferably within hospitality or related industries, • Proven track record of managing strategic, high-value customer relationships What does Access offer you? We are a growing software company, and we deliver what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference. If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more: • 22 days paid time off, • 11 company paid holidays, • Medical, dental & vision insurance, • 401(k) with 5% company match, • Short-term and long-term disability insurance, • Parental leave for birthing and non-birthing parents The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.

Job Description Summary/Objective The Counter Sales Representative position is the face of sales and customer service for Noble Gas Solutions retail locations. This role reports to the Branch Lead and has no direct reports. Essential Functions • Solicit sales from walk-in customers and telephone call-in customers; assisting with identification of product needs and locating merchandise., • Accurately complete and file all required paperwork on a timely basis. Document sales, quotes, or other information., • Enter sales and quote data into TIMS and research information for customers using the computer systems., • Receive payment for merchandise and services sold and enter sales into the computer., • Responsible for payments received and adhering to administrative and accounting related procedures., • Wrap and bag purchases and help customers load merchandise into their vehicles., • Provide warehouse support for shipping and receiving, inventory stocking, cleaning, labeling, or other tasks., • Restock store merchandise as needed. Arrange stock on shelves or racks in sales area and keep merchandise in order. Mark or ticket merchandise and conduct inventory counts as needed., • Maintain working cylinder stock, generate transfers from Filling Plant and other branch locations., • Follow all safety procedures. Use established safety procedures for cylinder handling during exchanges and storage of cylinders., • Maintain current price documentation and product literature as it becomes available., • Ensure product knowledge is current., • Maintain showroom and facility cleanliness., • Miscellaneous tasks as assigned by leadership. Competencies • Self-motivated, ability to set and achieve goals and objectives, • Excellent customer services and communication skills, • Ability to successfully operate in a multi-task oriented environment, • Ability to work in a team environment, • Problem solves within delegated authority, • Continuous improvement mindset, • Consultation, • Relationship Management Supervisory Responsibility The Counter Sales Representative position has no direct supervisory responsibilities but does serve as a coach and mentor for those in the entry level sales or warehouse roles. Work Environment This job operates in a plant/warehouse setting with some outdoor exposure during the workday; may be exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud. This role routinely uses standard office equipment such as computer equipment, phones, scanners, and copiers. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to feel, handle or operate objects, tools, and controls; reach with hands and arms; talk or hear. Vision requirements include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus. The employee is frequently required to stand, walk, stoop, kneel, or crouch; or occasionally required to sit, climb or balance. Must regularly lift and/or move objects up to 75 pounds, and occasionally lift and/or move objects in excess of 125 pounds with the aid of material handling equipment. Position Type and Expected Hours of Work This is a full-time position and must work 40 hours each week to maintain full-time status. Travel No regular travel is expected for this position. Education, Experience & Certification High School Diploma or equivalent required, two (2) years previous product, warehouse, sales experience, and/or training preferred, or equivalent combination of education and experience combined. Preferred Education and Experience Experience in welding, manufacturing, and/or parts procurement, preferred. Experience with ERP software (TIMS or CRM) and Salesforce. Work Authorization Eligibility to work in the U.S. with the appropriate work authorization documentation. EEO Statement Noble Gas Solutions is an EEO Employer. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice due to the dynamic nature of the business.

Job Description Job Title: Representative, Sales Development Reports To: Director, Sales Position Location: US – Field; Northeast & East Coast FLSA Status (Exempt/Non-Exempt): Exempt FLSA Status (Exempt/Non-Exempt): mpt Position Summary: The Sales Development Representative uses hunter mentality, creative deal creation and strong closing skills to strategically grow new business within the territory for Antylia Scientific’s fluid handling product portfolio. Communicates Antylia Scientific’s value propositions by offering products and services. Works to establish effective business relationships with multiple levels. Identifies new business opportunities with accounts and actively closes on leads, quotes, etc. Roles / Responsibilities: • Drives revenue growth in territory by developing and maintaining strategic long-term trusting relationships to accomplish organic growth and long-term company objectives, • Build strong customer allegiance and partnership and create the overall strategy’s day tactics for account growth and margin improvement, • Achieves annual sales; understands and implements Antylia Scientific’s systems, contracting, and pricing strategies., • Targets large opportunities and drives to close, positioning Antylia Scientific as an ongoing partner to continue to realize increased share of wallet with newly developed customers., • Builds relationships to promote sales growth of key accounts and establishes working relationships with end-users and buyers in order to secure sales., • Develops and maintains effective relationships with multiple customer departments (Purchasing, Engineering, Maintenance, Laboratory and Quality); identifies key players at customers’ organization; understands and meets customers’ needs., • Probes and identifies customer opportunities that are not readily apparent; offers solutions., • Is empowered to coordinate efforts with other departments internally (such as marketing, applications, Customer Services, and Credit) to ensure the satisfaction of and bolster the relationship with their key accounts., • Attends product/vendor/systems meetings and trainings to stay up to date on new product lines and current systems., • Maintains accurate sales funnel and forecast and reports out on ongoing basis., • Performs other duties as assigned Education: • Bachelor's degree from an accredited higher learning institution, preferably in a science or related field; laboratory experience is a plus Experience: • 3+ years of sales experience in related categories strongly preferred. Minimum Requirements / Qualifications: • Demonstrated history of consistently exceeding assigned revenue and gross margin targets, as well as strong negotiation, closing techniques and delivering client orientated solutions., • In-depth understanding of company key clients and their position in the industry, • Strong technical skills: ability to present technical concepts and provide customers with hands-on technique using or demonstrating products, • Proficiency in Excel and MS office applications is required, and strong database experience is desirable., • Experience using Salesforce or CRM., • Interpersonal skills to build relationships with and to conduct professional and courteous phone conversations with internal and external customers., • Must be results oriented and self-motivated; strives to achieve targets and goals; is assertive and proactive., • Excellent analytical skills; ability to analyze data and compile reports as needed. Must be able to assimilate data and draw conclusions., • Must possess a customer focused mentality to meet and exceed our customer expectations., • Ability to manage and execute multiple projects concurrently to successful completion, meet deadlines, and follow-up in a timely manner through excellent organizational, planning, prioritization and multi-tasking skills., • Ability to work independently and be able to work in a team atmosphere., • Strong selling and negotiation skills ability to independently negotiate and manage a relationship with various customers as well as execute key sales strategies., • Thrives in a fast-paced, collaborative environment, efficiently works under pressures, within deadlines or other time essential constraints., • Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization., • Strong work ethic and an ability to excel within a rapidly changing and growing organization., • Ability to travel up to 30% Compensation & Benefits: • Salary Range: $75-$90k, depending on location, experience, and qualifications. Plus commission., • Benefits coverage begins day one, including the following:, • Medical, Dental, Vision Insurance, • Disability Insurance, • Life Insurance, • 401(k) company match, • Paid Time Off (15 days annually), • Paid Holiday time (10 company-designated days), • Tuition Assistance, • Additional benefits available with company package This position has not been approved for Relocation Assistance. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

Job DescriptionDescription: What we’re all about: SHR is part of Access Group's Hospitality division, delivering innovative B2B SaaS solutions that empower the hospitality industry. Our comprehensive suite of products—including distribution, digital marketing, Customer Relationship Management (CRM), and revenue management (RMS) solutions—helps small-to-medium hotel groups, casinos, and large independent hotels operate more efficiently, engage customers, and grow revenue. At Access Group, we’re committed to being a global leader in hospitality technology. You’ll be part of a team that drives measurable business outcomes, delivers exceptional customer experiences, and shapes lasting partnerships—making a real impact on our clients and the industry. About you: You’re a problem-solver at heart, energized by the challenge of delivering exceptional technical support and customer care. Tackling complex technical issues motivates you. You know how to dig in, research thoroughly, and find solutions that work. You keep customers in the loop with clear, regular updates, and you make technical changes feel seamless, guiding clients through every step with confidence and care. Day to day you will: • Ensure quality processes and customer satisfaction on all technical support interactions, • Lead advanced troubleshooting of escalated and complex technical issues, • Mentor and provide guidance to junior support team members, • Develop and improve technical support processes and procedures, • Educate customers on SHR products and available training resources, • Create and maintain technical documentation and training materials, • Identify, communicate, and drive resolution of critical technical issues, escalating to appropriate points of contact when necessary, • Keep up-to-date with system enhancements, technical updates, and changing processes and procedures, • Ensure effective communication and stakeholder engagement activities, • Lead cross-departmental collaboration on technical projects and initiatives, • Work independently and proactively with confidence to ensure timely resolution to customer technical requests, • Proactively identify and implement opportunities for technical improvements, • Contribute to product feedback and enhancement requests based on customer interactions Required: • 5-7 years of Customer Service and Technical Support experience required, preferably in the Hospitality Industry, • Advanced Support/Help Desk or Technical Issue Resolution experience, • Proven experience mentoring junior team members or training colleagues, • Proven experience with Atlassian JIRA, • Customer facing experience through chat, live phone and email, • Must be proficient in Microsoft Word, Excel and Outlook and CRM utilization, • Experience with technical documentation and process improvement, • Experience with Salesforce Service Cloud and Intercom, • Experience or knowledge of SHR Central Reservation System (CRS), hotel Customer Relationship Management (CRM), or Revenue Management System (RMS) is a plus., • Proven ability to identify root causes and resolve complex technical issues, • Strong written and verbal communication skills, including the ability to explain technical information to non-technical users, • Proven ability to manage and prioritize multiple concurrent technical projects in a fast-paced environment, • Demonstrated success in developing strong customer and colleague relationships, • Experience mentoring and coaching team members What does Access offer you? We are a growing software company, and we deliver what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference. If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more: • 22 days paid time off, • 11 company paid holidays, • Medical, dental & vision insurance, • 401(k) with 5% company match, • Short-term and long-term disability insurance, • Parental leave for birthing and non-birthing parents The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.

Job Description Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: We are seeking a committed Commercial Sales Executive with a successful background in sales and account management, ideally within open source or similar enterprise software environments. In this role, you will be a key driver of our growth strategy, directly impacting the stability and expansion of our recurring revenue. This position is ideal for a sales professional who has experience in landing new clients, retaining existing customers, and driving account expansion for early-stage enterprise products in a dynamic, entrepreneurial setting. What You’ll Be Doing: * Develop and execute sales strategies to target commercial customers, focusing on building and maintaining a robust pipeline that drives long-term growth. * Own the entire sales cycle, from prospecting and initial outreach to contract negotiations and closing deals, while consistently meeting or exceeding revenue targets. * Collaborate with internal teams, including product, marketing, and customer success, to ensure a seamless sales experience and alignment on customer needs. * Identify customer pain points and align our solutions to address these, delivering customized product demos and presentations tailored to their specific business needs. * Build and nurture relationships with C-level executives and key decision-makers within target accounts, establishing yourself as a trusted advisor and ensuring customer satisfaction and retention. * Lead account planning efforts by researching potential customers, understanding industry trends, and developing strategies to win new business and grow existing accounts. * Monitor and manage sales activities and results, accurately forecasting opportunities and keeping detailed records of interactions and progress in CRM systems. * Stay updated on industry trends, competitor offerings, and market changes to position our product effectively and maintain a competitive edge. * Contribute to business growth initiatives, providing feedback to product and marketing teams to influence product development and go-to-market strategies. * Represent Kong with professionalism, acting as a brand ambassador at industry events, conferences, and customer meetings. What You’ll Bring: * 5+ years of experience in commercial sales (<1k employees), with a proven track record of closing complex deals in a SaaS, cloud, or enterprise software environment. * Demonstrated success in selling to small to medium enterprises, particularly to senior-level executives and across multiple departments. * Strong consultative selling skills, with the ability to understand customer needs and present compelling solutions that drive business outcomes. * Excellent communication and negotiation skills, capable of managing high-stakes conversations and building lasting relationships with stakeholders. * A results-driven mindset, with a passion for meeting and exceeding sales goals and revenue targets. * Experience working with CRM platforms (e.g., Salesforce) and leveraging data to forecast accurately and track sales metrics. * Knowledge of open-source software, APIs, or infrastructure software is highly advantageous. * Ability to thrive in a fast-paced, entrepreneurial environment, taking ownership of your sales territory and adapting to changing market dynamics. * Analytical and strategic thinking, with a knack for identifying business growth opportunities and devising plans to capitalize on them. #LI-RS1 About Kong: Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit or follow us on X @thekonginc. Compensation Range: $90K - $100K

Job DescriptionAmerican Standard is hiring. Position: Outside Sales Representative - 1099 Commission-Only (no reimbursements) Products sold: Walk-in Showers & Walk-In Tubs Here, you are the tip of the spear for American Standard. You will only close deals and we will have your back for the rest. • No door knock or cold calling in any way at any time, • You are not the lead generator, • You are not the project manager, • There are no sales quotas, • No probation periods or reduced commissions, • There are no daily meetings, • No check-ins, • We do not pitch one-leggers, • No manager to call to approve your deals, • No Sundays required, • No same-day appointment chaosWe want to bring on strong reps who can manage themselves with little to no oversight. If you feel you have this outside sales stuff down and you just need space and leads to run, we are the people you are looking for. For 150 years, American Standard has led the way in developing innovative bath and shower products. It is a proud legacy that has made American Standard one of the most trusted brands in America. Help us sell our Walk-Showers & Walk-In tubs factory-direct to the customer in their home with pre-set sales appointments. Requirements: • Use your car and gas for appointments. (no reimbursements), • Previous experience in commission-only jobs., • Experience driving more than 1 hour+ for appointments., • Valid driver's license, insurance, and a reliable vehicle.Why Trust Us:, • Family First: Flexible schedule., • American Made: Products made in Texas with lifetime warranties., • Trust: 93% public name recognition., • Earnings: Anticipated $96k+ in the first year; top reps make $300k+., • Credit Approvals: Traditional and Sub-prime financing, • Stability: 150-year-old company., • Marketing: Multi-million dollar ad spend every 30 days., • Culture: Work with trustworthy, integrity-driven people.Responsibilities:, • Deliver engaging in-home sales presentations for Walk-In Tubs or Showers., • Oversee customer agreements, collect initial payments, and coordinate with the manufacturing team., • Participate in ongoing sales training and coaching programs., • (No lead generation and no project management work)Ideal Candidate Character:, • Confident, enthusiastic, and quick to build trust., • Strong work ethic, self-motivation, and drive., • Exceptional verbal and listening skills., • Independent with a focus on exceeding customer expectations.Perks & Benefits:, • Pre-set and confirmed appointments.Helpful Experience:, • 2+ years in outside sales, preferably in a technical or complex environment., • Proven record of consistently meeting/exceeding sales targets., • Strong background in customer service and relationship-building., • Experience in account and portfolio management, and upselling., • Proficiency in Salesforce or similar CRM., • Ability to identify new business opportunities., • Excellent communication, presentation, and analytical skills., • Adaptability in a fast-paced environment., • Bilingual in Spanish and English is a plus.Industries with similar sales structures:, • Home insulation, • HVAC systems, • Flooring (carpet, hardwood, tile), • Landscaping services, • Smart home technology (security systems, smart thermostats, lighting), • Home automation systems, • Deck and patio installations, • Siding, • Home energy audits and efficiency upgrades, • Water filtration systems, • Plumbing services, • Exterior and interior lighting, • Custom cabinetry, • Garage doors and openers, • Fencing and gates, • Solar battery storage systems, • Window treatments (blinds, shutters, curtains), • Home cleaning and maintenance services, • Pest control services, • Gutters, • Bathroom fixtures, • Wallpaper, • Skylights, • Swimming pools, • Sunrooms Powered by JazzHR 2qEdjQrKKZ

Job DescriptionDescription: What we’re all about: SHR is part of Access Group's Hospitality division, delivering innovative B2B SaaS solutions that empower the hospitality industry. Our comprehensive suite of products—including distribution, digital marketing, Customer Relationship Management (CRM), and revenue management (RMS) solutions—helps small-to-medium hotel groups, casinos, and large independent hotels operate more efficiently, engage customers, and grow revenue. At Access Group, we’re committed to being a global leader in hospitality technology. You’ll be part of a team that drives measurable business outcomes, delivers exceptional customer experiences, and shapes lasting partnerships—making a real impact on our clients and the industry. About you: You’re a proactive, detail-oriented problem solver who thrives in customer-facing technical roles and enjoys making complex systems intuitive. You combine a passion for technology with a strong understanding of hospitality operations, helping hotel teams succeed with confidence. In this role, you’ll implement and support SHR’s Hotel Revenue Management System (RMS) for independent hotels and major chains across the Americas. You’ll manage seamless onboarding, system integrations, and ongoing client success. Your work includes troubleshooting technical challenges, delivering expert guidance, and collaborating cross-functionally with internal teams to optimize workflows, drive adoption of new features, and enhance overall customer satisfaction. This is an exciting opportunity to grow your technical expertise, deepen client relationships, and contribute to the success of hospitality businesses leveraging cutting-edge SaaS solutions, AI-powered tools, and digital services tailored to the hotel industry. Day to day you will: Implementation & Onboarding • Assist new hotel customers — from independent boutique properties to large chains — in the initial implementation of our Revenue Management System (RMS)., • Provide step-by-step onboarding guidance, ensuring successful integration with Property Management Systems (PMS) and other hospitality software., • Act as the primary point of contact for hotel Front Office Managers, Revenue Managers, and Reservation Managers during and after onboarding., • Troubleshoot and resolve technical or operational issues quickly, minimizing disruption to daily hotel operations., • Collaborate with internal product, engineering, and support teams, as well as third-party vendors, to manage seamless integrations between our RMS, PMS, and other hospitality systems., • Provide ongoing post-implementation support to maintain high levels of customer satisfaction., • Monitor RMS performance and proactively address potential issues before they impact hotel revenue., • Partner with global development and technical support teams to resolve escalations, ensuring high-priority items receive immediate attention., • Document and share solutions, updates, and best practices with customers and internal teams. Required: • Bachelor’s degree or equivalent experience in a relevant field (e.g., Hospitality, Technology, or Customer Support)., • Strong organizational and problem-solving skills, with the ability to manage multiple tasks, priorities, and deadlines., • Experience using customer support or ticketing tools such as Jira, Salesforce, or similar systems., • Foundational understanding of hotel operations, including Front Office, Revenue Management, or Reservations., • Excellent written and verbal communication skills., • Ability to collaborate effectively with global teams across multiple time zones., • Experience onboarding or supporting SaaS products in the hospitality industry., • Familiarity with hotel systems such as PMS, RMS, or CRS., • Knowledge of Revenue Management concepts, including dynamic pricing, forecasting, and optimization. What does Access offer you? We are a growing software company, and we deliver what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference. If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more: • 22 days paid time off, • 11 company paid holidays, • Medical, dental & vision insurance, • 401(k) with 5% company match, • Short-term and long-term disability insurance, • Parental leave for birthing and non-birthing parents The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.

Job DescriptionCompany Description We Are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch • Reinvent yourself: At Bosch, you will evolve., • Discover new directions: At Bosch, you will find your place., • Balance your life: At Bosch, your job matches your lifestyle., • Celebrate success: At Bosch, we celebrate you., • Be yourself: At Bosch, we value values., • Shape tomorrow: At Bosch, you change livesJob Description As an Account Manager, you will achieve significant growth by driving the business development and channel expansion of independent distribution partners that allow Johnson Controls, Ducted Systems to achieve sales, margin, and market share goals consistent with the strategic plan. Job Responsibilities • Meet or exceed the DS Parts AOP for sales, margin, and market share goals for the DS Parts (Source 1) channel within a predefined geographic territory., • Maintain relationships with existing customers in the channel and further develop and identify new business opportunities with these partners which include independent distributors, factory owned distribution, and factory owned service outlets., • Effectively plan, develop, negotiate and increase revenue, profitability, and market share targets assigned. This includes setting performance goals and running account plans by distributors. Use Sales & CRM tools (ie: Salesforce, Logility, Power BI) to develop and drive strategic direction within assigned accounts to implement and manage performance., • Collaborate with channel partners to develop sales programs to effectively utilize market development funds to meet sales AOP. Provide monthly product forecasts to enable supply chain and production efficiencies., • Apply the distribution scorecard to facilitate performance expectations customer principals on a quarterly basis and implement performance management activities as needed., • Collaborates with internal resources using a consultative selling approach to determine customer needs, develop support plans, and implement programs that provide a range of customer service offerings to develop and grow distributors to meet profitability targets., • Be the main conduit of Voice of the Customer and other market intelligence to Ducted Systems Parts Channel management to drive channel sales, operational and product strategies.Qualifications Required Qualifications: • High School Diploma or equivalent, • 5+ years of HVAC/R experience, • Experience working with distributors/contractors (two step distribution model), • Bachelor’s degree in Engineering, Business, or Marketing., • Strong proficiency in business writing, verbal communication, and negotiation., • Skilled in using Windows operating systems and Microsoft Office applications., • Proven ability to lead teams and manage projects effectively in fast-paced, dynamic environments., • Demonstrated capability to prioritize and manage critical tasks efficiently., • Excellent organizational and professional communication skills.

Job Description:\n\nJob Description Strategic Account Manager Position: Strategic Account Manager Area: Sales Reports to: Vice President, Sales Location: Remote Target Start: ASAP About Classic Vacations – The Classic® Difference Classic Vacations is the #1 luxury vacation wholesaler for Travel Advisors, driven by a singular purpose: to delight our clients with exceptional vacation experiences. Our team’s commitment to excellence ensures that every journey we create is seamless, luxurious, and filled with unforgettable moments. We take pride in our role as trusted partners to travel professionals worldwide, providing world-class accommodations, unparalleled service, and exclusive privileges in premier destinations. Role Overview As the Strategic Account Manager for Classic Vacations, you will be at the forefront of our mission to redefine both premium and luxury travel experiences. This pivotal role combines strategic vision with hands-on leadership, aiming to drive our growth objectives while fostering a culture of collaboration and accountability. You will identify and secure new business opportunities that align with our goals, expand our client base, and establish strategic partnerships that enhance our market presence. In this dynamic and fast-paced environment, you will leverage your deep understanding of the premium and luxury travel industry to innovate and adapt our strategies. Your proven track record in business development and sales will be instrumental in navigating the competitive landscape, allowing you to cultivate lasting relationships with key partners and stakeholders. Why This Role Matters The Strategic Account Manager is not just a position; it is a vital role that serves as a catalyst for our organization’s growth and success. In a world where premium and luxury travel experiences are more than just a service but a reflection of a traveler’s aspirations, this position embodies our commitment to excellence and innovation. By spearheading our sales strategy, you will directly influence our ability to connect with clients, understand their needs, and provide unparalleled experiences that set us apart in the competitive landscape. This role is grounded in the belief that clarity, trust, and collaboration are the cornerstones of high-performing teams. Moreover, this role emphasizes the importance of alignment between our strategic goals and the day-to-day activities of our sales team. By ensuring that every action is purposeful and connected to our broader objectives, you will help create a sense of shared purpose that drives engagement and motivation. In doing so, you will be instrumental in shaping the future of our organization, positioning us as a leader in the premium and luxury travel industry. In essence, this role matters because it directly impacts not only our bottom line but also the lives of our clients, employees, and partners. By championing the principles of clarity, accountability, and collaboration, you will help us unlock new possibilities, redefine premium and luxury travel experiences, and ultimately set new standards of excellence within the industry. To apply, please submit your resume, a brief summary of your most significant achievements, and what excited you about the opportunity to join the Classic team. Key Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. In alignment with Classic’s commitment to building a cohesive and high-performing team, your responsibilities will include: Strategic ExecutionVision Alignment: Lead sales strategies that drive growth in your assigned region. Utilize a clear framework to prioritize initiatives aligned with the company’s vision, objectives, and cultural values, fostering a sense of purpose within the team. Relationship BuildingAuthentic Connections: Cultivate and maintain strong, authentic relationships with premium and luxury travel partners, key accounts, and stakeholders. Your interpersonal skills will enhance our reputation, positioning us as a leading player in the market and fostering long-term loyalty. Market ExpansionStrategic Insights: Identify and explore new market segments and emerging trends to ensure our offerings resonate with discerning travelers. Utilize data-driven analysis to inform business development strategies and guide the pursuit of new opportunities, ensuring a proactive approach to market demands. Performance ExcellenceAccountability and Empowerment: Drive results by establishing clear expectations, accountability, and exceeding performance metrics. Foster an environment where open communication, collaboration, and constructive feedback are valued, empowering team members to thrive and succeed. Brand AdvocacyPassionate Representation: Serve as a passionate advocate for our brand, effectively showcasing our premium and luxury travel experiences. Your enthusiasm will inspire employees and partners alike, driving a collective commitment to excellence and aligning efforts with brand messaging. Client AcquisitionTargeted Engagement: Lead initiatives to identify, approach, and acquire high-value clients within the premium and luxury travel market. Develop tailored proposals and presentations that effectively communicate the unique value propositions of the company’s offerings, ensuring relevance to client needs. Partnership DevelopmentStrategic Alliances: Establish and nurture strategic partnerships with industry stakeholders, including travel agencies, premium and luxury brands, and corporate clients. Negotiate partnership agreements that enhance market positioning and drive mutual growth, fostering collaborative relationships. Networking and RepresentationIndustry Engagement: Represent the company at industry events, conferences, and networking opportunities. Build and maintain relationships with key decision-makers and influencers within the premium and luxury travel industry, leveraging connections to enhance business opportunities. Revenue GrowthMarket Share Expansion: Develop and execute strategies to increase the company’s market share and revenue through new client acquisitions and strategic partnerships. Monitor and report on key performance indicators (KPIs) related to business development activities, utilizing insights to refine strategies. Proposal DevelopmentCompelling Narratives: Oversee the creation of compelling proposals and pitches that highlight the company’s unique offerings. Collaborate with marketing and product teams to ensure alignment with brand messaging and service delivery, ensuring all proposals reflect the company’s value. Collaboration and Internal AlignmentCross-Departmental Synergy: Work closely with internal teams, including marketing, product development, and operations, to ensure that new business initiatives align with overall strategic objectives and operational capabilities. Foster a collaborative culture that prioritizes teamwork. Continuous ImprovementBest Practices: Stay informed about industry trends, competitor activities, and best practices in business development. Continuously seek opportunities for improvement in processes, strategies, and outcomes, fostering a culture of learning and adaptation. Reporting and AnalysisData-Driven Insights: Provide regular reports to senior management on business development activities, progress against targets, and market insights. Use data and analytics to refine strategies and optimize performance, ensuring transparency and informed decision-making. The above is intended to describe the general content of and requirements for the performance of this position. It should not be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. Qualifications & Skills In line with Classic’s values of continuous improvement and organizational health, we seek a leader who exemplifies both technical expertise and a collaborative spirit. Education:Bachelor’s degree in Business, Marketing, Hospitality, or Communications; a Master’s degree is a plus. Experience:Minimum of 5 years in business development, sales, or a related role, with a proven track record of driving revenue growth and securing new business, particularly within the premium and luxury travel industry.Demonstrated expertise in managing complex sales territories and exceeding sales targets. Strategic Thinking:Ability to think strategically and develop long-term plans that align with company objectives.Skilled in problem-solving and navigating complex business environments, using insights and data to inform decision-making. Communication Skills:Exceptional written and verbal communication skills, capable of creating compelling proposals, presentations, and reports.Strong negotiation and persuasion abilities, fostering trust and rapport with clients, partners, and stakeholders. Relationship Building:Proven ability to establish and maintain strong relationships within the premium and luxury travel industry, leveraging a well-established network to enhance business opportunities. Analytical Skills:Strong analytical capabilities, with the ability to analyze market data, financial reports, and performance metrics to drive informed business development strategies.Experience with CRM software and sales analytics tools, such as Salesforce and Tableau, to support data-driven decision-making. Results-Oriented:A results-driven mindset, focused on achieving measurable outcomes and ambitious targets.Demonstrated success in delivering key business objectives and implementing strategies that drive sales growth. Interpersonal Skills:Outstanding interpersonal skills with the ability to communicate complex concepts clearly and persuasively to diverse audiences.Creative thinker capable of finding effective solutions in challenging situations, thriving in both independent and collaborative environments. Willingness to Travel:Availability and willingness to travel as necessary to meet with clients, attend industry events, and explore new market opportunities. Cultural Awareness:Familiarity with popular travel destinations, cultural nuances, and travel regulations, ensuring that sales strategies resonate with diverse clientele. Employment Terms & Benefits:Work Schedule: Full-time, 40+ hours per week, with virtual office work.Compensation: DOE + Annual Bonus (based on company and individual performance).Benefits: Medical, Dental, Vision, LTD, STD, 401K and More! Travel: Flexibility to travel as needed. Physical Requirements: Ability to perform essential job functions while working at a computer for extended periods. Entrepreneurial Mindset and Adaptability In our entrepreneurial and collaborative environment, every team member is encouraged to contribute to the ongoing improvement and success of the organization. While each role has specific responsibilities, we embrace flexibility, and salaried employees may engage in tasks beyond the traditional job scope when these opportunities arise. This approach fosters professional growth, allowing individuals to expand their skills, take on new challenges, and build strong cross-departmental relationships. Aligned with our commitment to mutual success, team innovation, and shared accountability, we believe that empowering every employee to actively participate in organizational growth enhances both individual development and our ability to serve our customers and community. Classic Vacations’ Commitment to Diversity & Inclusion Classic Vacations is an Equal Opportunity Employer. We are dedicated to fostering an inclusive workplace where every team member is valued, respected, and supported, regardless of background. We are committed to a culture that celebrates diversity and empowers all employees to reach their full potential. Affirmative Action Statement: It is the policy of Classic Vacations to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay, and all other conditions and terms of employment. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. For questions or more information, please contact Classic Vacations Human Resources at .

Job Description Job Summary The Inside Sales Representative (ISR) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures. Key Responsibilities • Receives and responds to all customer inquiries, orders, and complaints., • Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments., • Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served., • Provides customers and other Branches with any data and backup data as requested., • Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues., • Reports on all out-of-line conditions affecting customer satisfaction., • May take after-hours calls; i.e., security, and customers, and document any complaints for resolution at some branches., • May open and/or close operations facilities in some branches., • Performs other duties as requested. Knowledge and Skills • Excellent communication skills verbal and written to enhance relationships with customers and team members., • Quick learner, attention to detail, and adaptability skills., • Excellent customer service and organization skills., • Emotional Intelligence and strong collaboration skills., • Basic knowledge or ability to learn Microsoft Office, Infor and Salesforce CRM., • Minimum (1) One year experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry., • Must have reliable transportation. Why work for NTS? We offer a competitive salary with a generous and comprehensive benefit package, including: • Excellent medical, dental, and vision plans, • 401(k) retirement plan with company match and immediate vesting, • Team Ownership Program (TOP) grants an annual stock award to every active full-time employee. TOP is unique for a privately held company but is offered to show how much we value our employees!, • Flexible spending and health savings accounts, • Basic and Voluntary life and disability insurance, • Paid Time Off that is either awarded or begins to accrue on the first pay period, • 8 paid holidays, • Birthday and Work Anniversary holidays after one year of service, • Incentive bonus plans About our Team: At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers’ greatest resources. NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals. The NTS team contains some of the industry’s most respected and recognized trench safety veterans. NTS is a customer service-focused organization, which can be reflected in the company’s culture and commitment to its customers. NTS is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, nation origin, sexual orientation, gender identity, disability, or protected veteran status.

Job Description At E Tech Group, joining our team means joining a group of passionate and forward-thinking experts. We're one of the largest engineering and system integration firms in the United States providing value for our clients through IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical, Metals & Mining, Warehousing & Distribution, and CPG/Food & Beverage industries. Our national and global scale allows us to help our clients develop and implement standardized solutions at any of their facilities regardless of physical location or the local resources available at that site. We're expanding our dynamic team and seeking a driven Business Development Manager (BDM) to fuel our growth across our markets. In this pivotal role, you'll spearhead new business acquisitions, forge strategic client relationships, and craft expansion strategies to amplify our market presence. Our top BDMs thrive with deep insights into the engineering solutions landscape, exceptional communication prowess, and a proven knack for negotiating and sealing high-impact deals that drive revenue. You will: • Prospect and Cultivate Opportunities: Identify and pursue new business leads, build lasting relationships with prospective clients, and nurture and expand our existing customer portfolio., • Master Solution Selling: Actively listen to client challenges, positioning yourself as a trusted advisor in their problem-solving journey by leveraging E Tech Group's cutting-edge engineering solutions., • Position E Tech Group as a Main Automation Partner: Expand on E Tech Group's project & solution success at new and existing accounts by qualifying new applications, accessing new plant locations and developing high level strategic relationships at corporate, all to position E Tech Group as a Main Automation Partner., • Craft and Close Deals: Collaborate with internal teams to develop compelling, value-driven technical proposals; aggressively pursue and secure project orders., • Pipeline Management: Maintain accurate forecasts of bookings and opportunities, ensuring an optimal mix of services and materials using tools like Salesforce for CRM and sales enablement., • Strategic Partnerships: Develop and manage key alliances with vendors and subcontractors to meet evolving market demands and enhance our offerings., • Reporting and Insights: Deliver regular updates to senior leadership on BD initiatives, progress, and market trends to inform strategic decisions., • Be an ambassador who embodies our Core Values, prioritizing the success of E Tech Group, our clients, and the professional development of our associates. You have: • Bachelor's degree in business, a technical field, or equivalent education and/or relevant work experience., • 5+ years of sales experience in engineering solutions, industrial automation, or controls industries, complemented by an established network of professional contacts., • Proven track record of consistently surpassing sales targets and driving revenue growth., • In-depth knowledge of industry trends, operational challenges, and technical solutions utilized by customers., • Proficiency with CRM and sales tools, including Salesforce (our primary CRM and enablement platform), ZoomInfo for lead intelligence, and LinkedIn Sales Navigator for targeted prospecting., • A DNA comprised of collaboration and teamwork. Travel and Compensation: • Travel: Expect 40% to 60% travel to engage clients and opportunities across the region., • Compensation Package: Competitive base salary, full expense reimbursement (including mileage at current IRS rates), and an uncapped commission structure that rewards from the first dollar at order booking—regardless of project timelines., • This role reports directly to the Vice President of Business Development. If you're a results-oriented BD professional ready to make a tangible impact in a thriving industry, apply now to join E Tech Group and propel your career forward! Benefits & Perks: • 401k + match + prompt enrollment. E Tech Group employees are 100% vested upon entry., • Prompt enrollment into Medical, Dental, and Vision benefits., • Generous paid time off that includes paid vacation, paid holidays, paid family leave and sick time off., • Learning and growth are key parts of the E Tech culture. We provide you with training and continuing education from day one, so you can advance your career. As an E Tech associate, you can unlock your greatest potential through challenges and opportunities. E Tech Group is an Equal Opportunity Employer. Applicants are considered for employment without regard to race, color, religion, sex, age, disability, military status, genetic information, gender identity, sexual orientation, citizenship status, or any other basis prohibited by law. E Tech Group will provide reasonable accommodations to qualified individuals with disabilities and for religious beliefs. E Tech Group is an Affirmative Action Employer of individuals with disabilities and protected veterans.

Job DescriptionDescription: Join the Access family and see how we make software ideas become a reality! Our core values of ‘love work, love life’ have been central to our success and we’re looking for people to join us who share our passion for making things better every day. What are we all about? The Access Group is a leading provider of business management software to small and mid-sized organizations in the UK, Ireland, USA and Asia Pacific. A dynamic and innovative B2B SaaS company, Access is dedicated to delivering software solutions that help our more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. With 20+ years of uninterrupted growth, we are seeking a Head of Business Systems to support our growing Americas region. About You: Are you ready to take full ownership of business systems in a fast-paced, high-impact role? We're looking for a hands-on, dynamic Head of Business Systems to design, implement, and optimize enterprise systems. This is an exciting opportunity for someone with deep expertise in Salesforce, NetSuite, and enterprise architecture, along with proven experience managing complex system integrations -- particularly in acquisition scenarios. The ideal candidate will have strong knowledge of Scrum/Agile methodologies and a track record of leading cross-functional teams through system implementations and enhancements. This role offers the chance to own the entire process, shape strategy, and lay the foundation for future growth. From day one, you'll be hands-on, leading the charge to ensure that enterprise systems align with business goals. As the company expands in North America, you'll also have the opportunity to build and scale a team, establishing a best-in-class business systems function. Your impact will be felt across the organization as you partner with key stakeholders in IT, finance, sales, and operations to develop and implement solutions that drive business growth and operational efficiencies. If you're looking for a role where you can make a meaningful difference while growing your leadership capabilities, we want to hear from you. Day to day, you will: Salesforce and NetSuite • Manage the deployment and administration of Salesforce, NetSuite, and other enterprise systems, ensuring these platforms are optimized to support business processes, with seamless execution and minimal business disruption., • Oversee the design, customization, and configuration of Salesforce, NetSuite, and other enterprise systems to meet business requirements., • Drive the ongoing maintenance, upgrade, and scalability of Salesforce, NetSuite, and other enterprise systems environments., • Lead the development and implementation of the organization’s enterprise architecture strategy, ensuring the integration of Salesforce, NetSuite, and other critical systems., • Ensure that business systems are scalable, secure, and compliant with industry standards., • Oversee the integration of new acquisitions into the company’s existing business systems infrastructure., • Manage system migrations and integrations to ensure smooth transitions and minimal disruption to business operations., • Lead business systems projects using Scrum methodology, ensuring agile principles are applied across all phases of system implementation and optimization., • Facilitate daily stand-ups, sprint planning, retrospectives, and backlog grooming to ensure project milestones are met., • Manage projects hands-on, transitioning to building and guiding a high-performing team of business systems professionals, including technical experts, system architects, and project managers., • Provide coaching, mentorship, and professional development opportunities for team members., • Foster a culture of collaboration, innovation, and continuous learning within the team., • Develop and execute a comprehensive strategy for Salesforce, NetSuite, and other enterprise systems to support business objectives., • Act as the primary point of contact for senior leadership, business unit leaders, and IT staff regarding business systems strategy, performance, and initiatives., • Ensure clear and consistent communication on the progress of system integration and improvement projects. We are a growing software company, and we deliver what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference. If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more: • 22 days paid time off, • 11 company paid holidays, • Medical, dental & vision insurance, • 401(k) with 5% company match, • Short-term and long-term disability insurance, • Parental leave for birthing and non-birthing parents The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together. Requirements: Your skills and experience will include:Required: • 6+ years of experience in business systems management, with 2+ years in a leadership role, or a strong desire to grow into leadership., • Deep expertise in Salesforce and NetSuite, including architecture, implementation, and integration., • Strong understanding of enterprise architecture principles and best practices., • Technical project management mindset, with proven experience leading complex projects, particularly end-to-end implementations or migrations., • Hands-on experience applying Scrum/Agile methodologies in business systems or IT project management., • Demonstrated success in driving system enhancements and process optimizations., • Excellent problem-solving, analytical, and decision-making skills., • Strong leadership, communication, and interpersonal skills, with the ability to engage with stakeholders at all levels., • Experience with system security, compliance, and risk management frameworks., • Salesforce certifications (e.g., Salesforce Certified Technical Architect, Salesforce Certified Administrator)., • NetSuite certifications (e.g., NetSuite Certified ERP Consultant)., • Familiarity with cloud-based technologies and integration platforms (e.g., MuleSoft, AWS, Azure). Work Authorization: Authorization to work in the U.S. without employer sponsorship is required for this opportunity.

Job DescriptionDescription: What we’re all about: SHR is part of Access Group's Hospitality division, delivering innovative B2B SaaS solutions that empower the hospitality industry. Our comprehensive suite of products—including distribution, digital marketing, Customer Relationship Management (CRM), and revenue management (RMS) solutions—helps small-to-medium hotel groups, casinos, and large independent hotels operate more efficiently, engage customers, and grow revenue. At Access Group, we’re committed to being a global leader in hospitality technology. You’ll be part of a team that drives measurable business outcomes, delivers exceptional customer experiences, and shapes lasting partnerships—making a real impact on our clients and the industry. About you: As the Technical Support Team Leader, you are confident, self-motivated, and thrive in dynamic, collaborative environments. You combine a passion for technology with a talent for coaching and inspiring others. In this role, you will directly lead a team of 6–8 Technical Support Engineers, ensuring exceptional customer satisfaction during both project implementation and complex troubleshooting for SHR products. You will be hands-on—mentoring team members, resolving escalated cases, and ensuring operational excellence—while fostering a culture of learning, accountability, and customer-first service. You will also serve as the escalation point for complex technical challenges or customer interactions and manage your own client-facing cases while primarily supporting your team. You will collaborate cross-functionally across the Access Group, contributing directly to team and organizational success. This is an exciting opportunity for a detail-oriented, technically minded leader ready to make an impact and advance their career in management. Day to day you will: • Partner with the Support Director to implement team strategies and operational excellence initiatives, driving measurable results and team success., • Lead and train a team of Technical Support Engineers to triage, diagnose, and resolve all designated inbound customer inquiries regarding the SHR platform, ensuring exceptional customer experiences., • Monitor phone and case queues to maintain timely, accurate, and high-quality responses., • Perform open case reviews to evaluate team performance, providing actionable feedback and guidance for continuous improvement., • Ensure responses to support cases are documented in Salesforce, resolved efficiently, and meet or exceed prescribed SLAs., • Raise internal awareness and advocate on key trends, customer experience gaps, and product improvement opportunities identified through case reviews., • Follow up on low Transactional Net Promoter Score (tNPS) feedback to identify and implement enhancements that improve customer satisfaction., • Conduct regular one-on-one coaching sessions with team members to support both performance growth and skills development., • Manage daily team logistics, including schedules, resource allocation, and approval of vacation requests., • Organize and facilitate daily team meetings focused on unassigned case assignments, workload balance, and knowledge sharing., • Handle customer escalations originating from the team, using them as mentoring opportunities to strengthen technical and communication skills., • Assist the Support Director with writing and conducting performance reviews, recognizing achievements and identifying growth areas., • Champion case-deflection strategies to reduce inbound inquiries while expanding customer self-service resources. Required: • 3–5 years of team leadership experience managing technical support teams of 5+ people in customer service or hospitality technology., • Demonstrated experience in performance management, coaching, and developing team members., • Advanced technical support and issue resolution experience with customer-facing responsibilities via phone and email., • Proficiency in Microsoft Word, Excel, Outlook, and Customer Relationship Management (CRM) systems., • Experience with Salesforce administration., • Proven ability to create and maintain technical documentation and improve support processes., • Strong interpersonal and communication skills, with ability to collaborate across teams and deliver exceptional customer service., • Experience or knowledge of SHR Central Reservation System (CRS), hotel Customer Relationship Management (CRM), or Revenue Management System (RMS) is a plus.\, • Effective leadership attributes, including approachability, solution-oriented thinking, and the ability to manage multiple priorities., • Initiative to identify process improvements and enhance team capabilities., • Conflict resolution and difficult conversation management skills. What does Access offer you? We are a growing software company, and we deliver what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference. If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more: • 22 days paid time off, • 11 company paid holidays, • Medical, dental & vision insurance, • 401(k) with 5% company match, • Short-term and long-term disability insurance, • Parental leave for birthing and non-birthing parents The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.

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Experience with Salesforce, NEIS, and Microsoft Office or ability to learn new IT systems quickly.

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Route Sales Representative Driver.Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry.From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create

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