Salesforce support jobs in Austin, Texas - Page 4Create job alerts

Associate Billing Analyst updated 02112026 Job Description Serves as a subject matter resource for the designated Patient Billing function and demonstrates accountability in delivering accurate work within established timelines. Maintain organized documentation, standard operating procedures (SOPs), and/or checklists of all billing tasks and requirements to ensure consistency and efficiency. Demonstrate the ability to consistently meet deadlines while managing multiple priorities in a fast-paced, evolving environment. Must possess strong flexibility and adaptability, with the ability to pivot frequently between projects and changing business needs while maintaining accuracy and productivity. Follow established billing processes and procedures as outlined in SOPs and supporting checklists. Proactively identify opportunities for process improvement while ensuring compliance with company standards. Work collaboratively and maintain a positive, team-oriented attitude when partnering with other departments. Willingness to support team goals and contribute to shared success is essential. Proficient in Windows, Word, and PowerPoint. Advanced Excel knowledge is required. Experience with Google Suite, Salesforce, and AMD is preferred. Support additional billing and cross-functional projects as needed, demonstrating flexibility and ownership from start to finish. This role works with PHI on a regular basis and has access to various technologies to perform job responsibilities. Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training, and Security training as soon as possible but not later than the first 30 days of hire. Other duties as assigned. Operations: * Responsible for daily and weekly review of statement files across all Business Units (BU), ensuring deadlines are consistently met. * Ensure statement, case, and patient information is accurate and complete. * Confirm accuracy of patient billing information, including bill-to type (insurance or self-pay) and verification of primary and secondary insurance when needed. * Check eligibility when required to confirm the appropriate accrual payor group. * Work cross-functionally with Billing Strategy, RCM, Patient Success/Experience teams, and management to ensure billing is completed accurately and on time. * Demonstrate strong organizational skills to manage multiple workflows simultaneously without sacrificing quality. Development: * Research, prepare, and respond to questions and complaints from patients, management, or insurance companies in a timely and professional manner. * Develop, improve, and/or own new billing processes to increase efficiency and accuracy. * Demonstrate initiative in identifying workflow improvements and adapting to evolving business priorities. OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit ___. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: ___ Please be advised that Natera will reach out to candidates with a @___ email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information:

At NetBox Labs, we’re building the future of network automation. Our products power the network and infrastructure management for thousands of organizations, from fast-growing startups to global Fortune 500 enterprises. As we scale through our next phase of growth, we’re looking for a hands-on Accounting Manager to focus and own our billing-to-revenue cycle, from contract setup and invoicing through revenue recognition, AR collections, and sales tax. This is a high-ownership role ideal for someone with deep SaaS experience who takes pride in getting the numbers right, building scalable processes, and partnering with across the business. * Own end-to-end billing operations: review order forms/POs, validate inputs, and issue accurate invoices * Monitor accounts receivable and drive collections, partnering cross-functionally to resolve discrepancies and improve cash conversion * Manage revenue recognition (ASC 606), including maintaining schedules across subscription, cloud, on-premise, usage-based, and professional services contracts * Reconcile key revenue accounts: deferred revenue and unbilled AR, proactively identifying and resolving issues pre-close * Partner with Deal Desk, Sales, CS, and Legal to translate contract terms into accurate billing and revenue treatment * Maintain sales tax compliance: ensure correct invoice treatment and coordinate filings * Support month-end close: journal entries, accruals, and reconciliations tied to billing and revenue accounts * Contribute across the accounting function as needed (AP, payroll, GL, close) - we’re a startup, so we pitch in where it matters most * Assist with audits, reporting, and process improvements as the company scales * Take ownership of ad hoc projects and help build scalable, efficient accounting processes * Leverage AI and automation to streamline workflows, reduce manual effort, and modernize accounting processes * 6+ years of progressive accounting experience, with 2+ years specialization in billing, AR, revenue recognition, and month-end close in a SaaS or subscription-based environment * Deep knowledge of ASC 606, with the ability to independently analyze and apply guidance to complex or non-standard contracts * Experience with sales tax compliance (e.g., Anrok, Avalara), including multi-state nexus and exemption management - bonus points for international tax or global entity exposure * Proven ability to own and improve a month-end close: bank recs, balance sheet recons, accruals, and journal entries with focus on accuracy and speed * Proficiency in QuickBooks Online or similar GL systems, including building and improving reconciliation and reporting workflows * Strong ownership mindset - you’re proactive, resourceful, and comfortable operating in ambiguity * Excellent communication skills and track record of effective cross-functional partnership with Sales, CS, Legal, and FP&A * Adaptable and willing to roll up your sleeves across accounting areas (AP, audit, close) in a startup environment * Experience in leveraging AI tools to streamline workflows, reduce manual effort, and help modernize the accounting function * Bachelor’s degree in Accounting, Finance, or related field, CPA is a plus * General Ledger: QuickBooks Online * Billing & AR: Chargebee, Tabs * Sales Tax: Anrok * CRM: HubSpot * AP & Corporate Cards: Ramp * Payroll: Justworks, Deel * FP&A: Spreadsheets (for now - we’re always open to improving our stack!) * We own and solve problems with high attention to detail. * Our open source contributors, users, customers & team are all part of our community. When our community wins, we win. * We prioritize simplicity and think twice before adding complexity * Clear communication helps keep our team aligned and collaborating smoothly. NetBox Labs helps companies build and manage complex networks. We help customers accelerate network automation by delivering open, composable products and supporting the network automation community. NetBox Labs is the commercial steward of open source NetBox, the world’s most popular network source of truth, and Orb, the next-generation open source network observability platform. Our products include NetBox Enterprise, a fully supported self-managed NetBox with advanced features, and NetBox Cloud, a secure, scalable, and reliable SaaS edition of NetBox. NetBox powers thousands of companies, and NetBox Labs is backed by investment from Notable Capital (formerly GGV), Grafana Labs CEO Raj Dutt, Flybridge, IBM, Salesforce Ventures, and Mango Capital.

About Us Udacity is on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is now an Accenture company, and exciting things are happening! 🚀 Udacity is actively seeking an experienced Billing & Collections specialist based in Cairo, Egypt to join our team! Reporting to our Director of Revenue Accounting, you will play a key role in ensuring accurate and timely invoicing, revenue recognition, and financial compliance across our operations. You will manage the full billing cycle for a portfolio of customers, ensuring invoices align with contractual terms and internal policies. A core responsibility of this role includes owning the customer collections process—proactively monitoring accounts receivable, following up on outstanding balances, resolving billing disputes, and working closely with customers to ensure timely payments and maintain positive relationships. In this role, you'll collaborate closely with the Finance, Legal, and Sales teams—as well as external stakeholders—to support smooth financial operations and customer satisfaction. You will also contribute to month-end close activities by owning the B2C segment revenue reconciliations. Your attention to detail, strong communication skills, and commitment to process improvement will help drive efficiencies and support scalable growth in a global, tech-driven environment. Location: Udacity will consider qualified candidates located within reasonable commuting distance to Cairo, Egypt. While this is a remote based position, you may be asked to connect with the local team periodically. Relocation assistance is not offered at this time. What you'll do: • Generate and review customer invoices based on contract terms and purchase orders, • Resolve billing discrepancies and disputes, • Leade customer collections and maintain positive client relationships, • Proactively engage customers to ensure timely collections and reduce DSO, • Support month-end close activities related to billing and Accounts Receivable, • Collaborate effectively with Finance, Legal, and Sales teams to ensure alignment, • Identify and implement opportunities for automation and process improvement, • Assist with indirect tax compliance calculations and other recurring revenue close items, • Prepare B2C revenue reconciliations in accordance with the month end close schedule. What we value: • Minimum of 3 years of relevant billing and collections experience, preferably at a Hi-tech company, • You are hands-on and detail-oriented with proven experience in AR & billing, revenue experience is a plus., • Experienced in major ERP systems such as NetSuite and Salesforce, • Advanced Excel skills, • Demonstrated work habit of being detailed oriented and producing accurate work, • Strong communication and collaboration skills, • Fluency in English is required What We Do Forging futures in tech is our vision. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve. Don’t stop there! Please keep reading... You’ve probably heard the following ___ Most male applicants only meet 60% of the qualifications, while women and other marginalized candidates only apply if they meet 100% of the qualifications. If you think you have what it takes but don’t meet every single point in the job description, please apply! We believe that historically, many processes disproportionately hurt the most marginalized communities in society- including people of color, working-class backgrounds, women and LGBTQ people. Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly. Therefore, Udacity strongly encourages applications from all communities and backgrounds. Udacity is proud to be an Equal Employment Opportunity employer. Please read our blog post for ___ Last, but certainly not least… Udacity is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, or any other basis protected by federal, state or local laws. As part of our ongoing work to build more diverse teams at Udacity, when applying, you will be asked to complete a voluntary self-identification survey. This survey is anonymous, we are unable to connect your application with your survey responses. Please complete this voluntary survey as we utilize the data for diversity measures in terms of gender and ethnic background in both our candidates and our Udacians. We consider this data seriously and appreciate your willingness to complete this step in the process, if you choose to do so. Udacity's Values Obsess over Outcomes - Take the Lead - Embrace Curiosity - Celebrate the Assist

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers. Under the direction of the Director or Manager of Revenue Cycle Management, the Accounts Receivable (AR) Manager is responsible for complete, accurate and timely processing of all designated claims, reviewing and responding to daily correspondence from physician practices in a timely manner, answering incoming SalesForce cases and providing information as requested or properly authorized. The AR Manager will take steps necessary to resolve all claim issues or questions that escalate to the RCM team. Resolution of SalesForce cases and management of issues and the team resolving the cases is a key element in this role. Primary Job Duties: • Management of the accounts receivable (AR) including analysis of the aged AR, looking for root cause issues; writing rules where appropriate to stop errors from occurring., • Denial management - investigating denial sources, resolving and appealing denials which may include contacting payer representatives., • Makes independent decisions regarding claim adjustments, resubmission, appeals, and other claim resolution techniques., • Collaborate internal teams (Performance, Operations, Sales) as well as care center staff when appropriate., • At times, support large care center go lives which may include overnight travel., • Works closely with our Revenue Optimization team, to support efforts to ensure reimbursement is in line with payer contract agreements. Performs Denial analysis utilizing the Trizetto platform., • Work directly with practice consultants or physicians to ensure optimal revenue cycle functionality, • Drive toward achievement of department’s daily and monthly Key Performance Indicators (KPIs), requiring a team focused approach to attainment of these goals., • Other duties as assigned., • High School Graduate, • 3+ years experience in a physician medical billing office, • Experience with major payers such as Anthem, Medicare/Medicaid, United Healthcare, • Athena EHR experience preferred, • Behavioral Health physician billing experience preferred, • Experience supporting medical claims billing in DC/ MD/ VA preferred, • Must understand the drivers of revenue cycle optimal performance and be able to investigate and resolve complex claims, • Advanced Microsoft Excel skills, • Comfortable speaking in front of groups, • Excellent written and verbal communication, • Willingness to train and mentor other team members, • Great time management skills All your information will be kept confidential according to EEO guidelines. Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like ___. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As the Director of Regional Sales, you will lead a high-performing, field-based sales organization focused on GitLab's rapidly growing State, Local and Education (SLED) business. You'll be accountable for driving new and expansion revenue across SLED agencies, acting as a co-captain with senior leadership while managing, coaching, and growing a team of Account Executives. You'll spend meaningful time in the field with key accounts, own large deal strategy and C-level negotiations, and guide your team through complex federal procurement motions, including distributors, partners, contracting vehicles, and funding cycles. By partnering closely with Renewals, Customer Success, Product, and Marketing, you'll align our go-to-market approach for regulated environments, ensure our FedRAMP-authorized offerings and roadmap reflect agency needs, and build durable, land-and-expand growth across large, federated public sector organizations. • Lead, recruit, hire, and coach a high-performing team of Account Executives covering SLED agencies to achieve regional revenue and growth targets while fostering an accountable, inclusive, high-performance culture across an all-remote organization., • Drive strategy and execution for new business and expansion, generating, progressing, and converting pipeline across key SLED accounts to meet or exceed quarterly and annual bookings targets., • Own regional forecasting, inspection rigor, opportunity hygiene, and MEDDPICC-based deal qualification so senior leadership has clear visibility into pipeline health, commit, and risk and the team improves win rates and shortens sales cycles., • Lead and execute complex federal procurement motions, working with distributors and partners such as Carahsoft and systems integrators and navigating contracting vehicles, funding cycles, and agency-specific buying processes to secure new multi-year contracts and expansions., • Drive go-to-market strategy for regulated environments, shaping FedRAMP-authorized offerings and mission-critical DevSecOps use cases across SLED agencies to increase platform adoption and usage in priority accounts., • Collaborate closely with Renewals, Customer Success, Marketing, Product, and our federal distributor and systems integrator ecosystem to align on account plans, translate field requirements into roadmap and campaigns, and deliver a cohesive customer experience that supports retention and expansion., • Drive land-and-expand motions within large, federated agencies, securing new workloads, cross-sells, and upsells that balance near-term revenue goals with long-term platform adoption and multi-year growth., • Engage directly in the field and travel as needed to support key customer meetings, large deal reviews, and team engagements, deepening executive relationships and accelerating deal cycles while operating effectively in GitLab's asynchronous environment., • Experience building and leading regional, field-based sales teams in open source software, DevOps, or related enterprise technology environments., • Background in process- and data-driven sales operations, including advanced use of Salesforce and other CRM and marketing automation tools to run trackable, repeatable sales motions., • Experience selling or leading teams in regulated or compliance-driven environments (for example FedRAMP, impact levels, or similar government software-as-a-service frameworks), or the ability to ramp quickly in highly regulated markets., • Demonstrated success selling and guiding teams to sell complex enterprise deals into large public sector accounts, including long-cycle opportunities with multiple stakeholders., • Familiarity with formal sales methodologies such as MEDDPICC or similar frameworks, including pipeline generation, qualification, forecasting, and deal inspection., • Ability to coach, develop, and hire sales talent while fostering an accountable, collaborative, and inclusive team culture., • Skill in managing C-level and senior stakeholder relationships, including running executive-level meetings and negotiations within large, federated organizations., • Alignment with GitLab's values and leadership expectations, with openness to candidates from diverse backgrounds who bring transferable skills in enterprise technology sales and team leadership. The SLED sales team is a field-based, all-remote organization responsible for driving adoption of GitLab's DevSecOps platform across SLED agencies, including regulated and FedRAMP-authorized environments. You'll lead a group of Account Executives who collaborate asynchronously across regions and work closely with Renewals, Customer Success, Marketing, Product, and our federal distributor and systems integrator ecosystem to deliver consistent, predictable growth. We focus on building long-term platform relationships with large, federated agencies, navigating complex procurement processes and contracting vehicles, and bringing clear feedback from the field back into GitLab's roadmap and go-to-market approach for government customers. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $136,000 - $240,000 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

The Regional Sales Manager maintains strong customer relationships, delivers product demonstrations, and transitions new clients to the Client Success Manager for ongoing support. Utilize Salesforce to manage leads, track actions. Proven experience in business development and managing full-cycle sal

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios and beyond. About the role: Join Skydio’s GTM AI team to build the data systems and AI-driven tools that power our go-to-market engine. You will work at the intersection of revenue operations, AI, and data engineering, shipping production-grade solutions that improve data quality, surface insights, and enable intelligent automation. This role focuses on designing structured datasets and internal applications that support AI workflows. You will also contribute to maintaining and optimizing the broader GTM technology stack. How you'll make an impact: * AI data infrastructure: Design and build structured datasets that power LLM workflows and AI agents. Write data transformations, clean messy CRM data, and define reliable schemas across GTM systems. * Data pipelines and automation: Build pipelines to ingest, transform, and validate data from core GTM systems. Improve data integrity and create reusable data models for analytics and AI use cases. * Internal tools and applications: Develop lightweight internal tools using TypeScript and React that allow non-technical teams to interact with structured data, trigger workflows, and access insights. * GTM systems optimization: Support Salesforce and related platforms with data quality improvements, workflow enhancements, and operational reliability initiatives. * Applied AI enablement: Design structured object sets and feature tables that improve LLM performance and reliability. Contribute to building practical AI-driven workflows for GTM teams. What makes you a good fit: * Love for data: You enjoy working with complex datasets and take pride in turning messy, inconsistent data into structured and reliable systems. * AI curiosity: You want to understand the full stack of applied AI, from data modeling and semantic retrieval to LLM reasoning and action orchestration. * Builder mindset: You enjoy building solutions from the ground up and iterating quickly. * Business intuition: You understand, or want to learn, how GTM teams operate and what drives revenue outcomes. * Project management skills: You can create project plans that track high-level progress while also managing detailed task execution. * Excellent communicator: You work effectively with sales teams to understand needs, gather requirements, and deliver solutions that support deal execution. Bonus points: * Prior Salesforce experience * Experience working with data warehouses (SQL skills highly preferred) * Experience building Business Intelligence dashboards * Experience with prompt engineering and building AI or LLM-powered workflows What you’ll gain: * Real portfolio pieces including AI tools and workflows used by the GTM team * End-to-end understanding of GTM systems at a high-growth robotics company * Direct mentorship from the GTM AI team Compensation: * The hourly rate for this position is $47/hr for Undergrad, $53/hr for Graduate students, and $58/hr for PhD students*. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Interns are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria. *Compensation for certain positions may vary based on the position’s location. #LI-ZD1 At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit ___

About AZX Our mission is to accelerate positive impact in critical industries through AI transformation. We’re growing quickly and already work with category-leaders in real estate (CBRE), energy (LevelTen Energy), logistics (Flexe), and utilities (Puget Sound Energy). AZX is a public benefit corporation founded in 2024. We were profitable through bootstrapped consulting for the first year. In early 2026, we raised $6M to scale our operations and technology. We work on challenges in clean energy, decarbonization, climate risk, energy systems, and global economics. We’re building our company for long-term success and aim to create the ultimate place to work for those passionate about AI and making a positive impact. About the Role You’ll be the engine behind how AZX finds, reaches, and converts prospects into real conversations. This is a new role at a company that believes AI should be at the center of everything we do—including how we go to market. You’ll build and run the AI-powered infrastructure that makes our small GTM team punch way above its weight: marketing ops, sales enablement, campaign intelligence, CRM automation, prospect profiling, and AI-generated content. You’re the person who does two impossible things before noon because nobody told you it was hard. This role is for someone who lives at the intersection of marketing, data, and AI tooling—and wants to build the GTM stack of the future from scratch. What You Will Do * Build and operate AZX’s AI-powered GTM infrastructure: CRM, marketing automation, campaign tools, analytics, and reporting * Create AI workflows for prospect intelligence—company profiling, exec move tracking, job posting signals, RFP discovery, news monitoring, and newsletter parsing * Design and maintain sales enablement systems: meeting transcript pipelines, AI-generated briefs, proposal drafts, and self-service content creation tools for the team * Manage and curate the repository of GTM materials (likely markdown files in GitHub), keeping collateral current and accessible * Support outreach and campaigns with AI-generated targeting, personalization, and content * Build vibe-coded interactive experiences and content for marketing and thought leadership * Support community and content efforts with data, automation, and tooling * Help with event data capture, recruiting support, and internal automation as needed * Track and report on GTM metrics: pipeline, ABM scorecard movement, funnel conversion, campaign performance Core Qualifications * Deeply fluent with AI tools—you use them daily and instinctively, not as an experiment. Claude, ChatGPT, Copilot, or similar are part of how you work. * Comfortable with developer tools, writing, and understanding code. You can work in GitHub, write scripts, wrangle APIs, handle API keys, and aren’t afraid of a terminal. * Highly curious and extremely teachable. You learn fast, unlearn faster, and get energy from figuring things out. * Relentless work ethic. You ship things, finish things, and move fast. * Systems thinker. You see how tools, data, people, and processes connect and can design workflows that make the whole team more effective. * Comfortable building from scratch in an ambiguous environment—you don’t need a playbook, you write the playbook. Values and Culture Qualifications * Mission aligned—you care about climate, energy, and using technology to solve hard problems. This isn’t just a job. * Action in ambiguity—you figure out what to do when nobody tells you, and you take ownership of the outcome. * Intellectual humility—you’d rather find the right answer than be right. * Kind candor—you care about your teammates and speak honestly, without creating unnecessary conflict. * Highly productive—you have a track record of getting a lot done. Other Qualifications (Not required, but a huge plus) * Experience with CRM platforms (HubSpot, Salesforce, or similar) and marketing automation tools * Background in B2B marketing, sales ops, or revenue operations * Familiarity with the energy, utilities, climate, or cleantech space * Experience at an early-stage startup or building a function from scratch * You build side projects, vibe code on weekends, or contribute to open source Compensation & Benefits * Salary range: $70,000–$110,000 (based on capabilities, experience, and location) * Bonus eligibility * Equity * Health insurance with meaningful coverage for dependents * Flexible paid time off * Training and learning opportunities * Fully remote team * Be part of a fast-growing, mission-driven company with industry-leading clients tackling the massive opportunity of AI transformation in critical industries Logistics * Remote, U.S.-based * Must be authorized to work in the United States on a full-time basis * Willingness to travel for AZX company events and industry conferences Next Steps — we want to hear from you! If this job sounds like a fit, we’d love to hear from you. If you feel aligned to the company but don’t check every box, please apply anyway—we’d still love to meet you.

REPORTS TO: Managing Director, Financial ConsultingSTATUS: Full-Time (40 hours/week), ExemptANNUAL SALARY: FC $130,000 to $142,500 - Senior FC $145,000 to $160,000LOCATION: Hybrid in California (or Remote, in California) This is a hybrid position that requires a minimum, in-office presence of one day per week from either our San Francisco, Sacramento, or Los Angeles office (or optionally, remote from within California if commute distance would prove a hardship). We are hiring for ONE position at one the following levels of seniority, depending on qualifications and experience: • Financial Consultant FINANCIAL CONSULTANTS ("FCs) and SENIOR FINANCIAL CONSULTANTS ("SFCs") are responsible for advising clients on financial strategies to structure and maximize equity and bond or loan proceeds raised, selection of equity investors and lenders, and negotiation of deal terms, preparation of financial projections and assistance in obtaining funding from a large array of competitive programs including, but not limited to: • Tax-Exempt Private Activity Mortgage Revenue and 501(c)3 Bonds, • Federal 9% and 4% Low Income Housing Tax Credits and State of CA Tax Credits, • State of California Housing and Community Development (HCD) programs including: Affordable Housing and Sustainable Communities (AHSC); No Place Like Home (NPLH); Homekey; and Multifamily Finance Super NOFA which includes Veterans Housing and Homelessness Prevention Program (VHHP), Multifamily Housing Program (MHP),Joe Serna Jr. Farmworker Housing Grant (FWHG), and Infill Infrastructure Grant (IIG), • California Housing Finance Agency (CalHFA) Mixed Income Program (MIP) and tax-exempt permanent loan and bond issuance programs, • State and local government HOME, CDBG, Permanent Local Housing Allocation (PHLA) and local trust funds, • McKinney Supportive Housing Program, • USDA Rural Development programs, • Project-based Section 8 Vouchers and contract extensions, • HUD multifamily and public housing programs, including Rental Assistance Demonstration (RAD), Section 8 PBRA contracts, 202/811 recapitalizations, FHA mortgage insurance, MAHRA, and Preservation programs, • Federal Home Loan Bank AHP Program, • Independently run the Partnership’s in-house proforma considering all of the above funding sources, their rules and interactions., • Provide expert advice to nonprofit and local government housing agency partners regarding the optimal use of all the financing programs and services described above., • Provide expert consulting services on syndication and resyndication structuring, including a strong understanding of tax and financial concepts, as well as investor negotiating strategies. QUALIFICATIONS & REQUIREMENTS FINANCIAL CONSULTANT: Our ideal candidate is someone with current and advanced knowledge in affordable multifamily housing development and financing. Those with experience in applying for and structuring tax-exempt bonds, recent project management experience with a LIHTC housing developer, and/or experience in delivering or designing related trainings are highly encouraged to apply. With this, we are seeking individuals that are detail-oriented, self-starters, possess strong organizational skills and the ability to multitask overlapping deadlines and assignments, and have strong interpersonal and communication (verbal and written) skills. We recognize that each applicant for this role will bring unique skills, knowledge, experiences, and background to this position. We welcome diverse experiences and perspectives in our applicant pool, and at a minimum are seeking candidates who possess the following: • At least four (4) years' experience in affordable multifamily housing development and financing., • Master’s degree in a directly related field may substitute for up to one year of work experience., • Detailed knowledge of current multifamily financing techniques and resources including the rules of at least the most important financing programs listed., • Extensive hands-on experience with the Low Income Housing Tax Credit (LIHTC) program including experience preparing LIHTC applications with minimal supervision and detailed knowledge of LIHTC investment structuring and analysis., • Extensive experience in developing and running multifamily rental real estate proformas., • Knowledge of and ability to communicate about affordable rental housing policy issues., • Proficiency with Apple computers and various cloud-based tools such as Salesforce, DropBox, Google Drive, and Microsoft OneDrive or willingness and ability to learn such tools., • Expert level ability with Microsoft Office products including Excel, Word and PowerPoint., • Alignment with the Partnership’s mission and commitment to diversity, equity, and inclusion. We recognize that each applicant for this role will bring unique skills, knowledge, experiences, and background to this position. We welcome diverse experiences and perspectives in our applicant pool, and at a minimum are seeking candidates who possess the following: • At least seven (7) years' experience in affordable multifamily housing development and financing., • Master’s degree in a directly related field may substitute for up to one year of work experience., • Detailed knowledge of current multifamily financing techniques and resources including the rules of at least the most important financing programs listed., • Extensive hands-on experience with the Low Income Housing Tax Credit (LIHTC) program including experience preparing LIHTC applications with minimal supervision and detailed knowledge of LIHTC investment structuring and analysis., • Extensive hands-on experience in at least one of the following:, • Applying for and structuring tax-exempt bonds and State of CA HCD programs;, • Proforma modeling, including full tax analysis; and, • Lender/investor negotiations and document review., • Extensive experience in developing and running multifamily rental real estate proformas., • Knowledge of and ability to communicate about affordable rental housing policy issues., • Proficiency with Apple computers and various cloud-based tools such as Salesforce, DropBox, Google Drive, and Microsoft OneDrive or willingness and ability to learn such tools., • Expert level ability with Microsoft Office products including Excel, Word and PowerPoint., • Alignment with the Partnership’s mission and commitment to diversity, equity, and inclusion. The Partnership offers annual performance-based salary increases and maintains competitive compensation ranges. Starting salary is determined based on the candidate’s experience, knowledge, and skill level. The salary range for each position level is as follows: • Financial Consultant: $130,000 - $142,500, • Medical Benefits:, • 100% employer-paid medical, dental, and vision insurance, • 80% premium coverage for dependents, • Medical waiver subsidy for employees who opt out of health insurance, • Employer-paid Health Reimbursement Account (HRA) covering up to $1,200/year for out-of-pocket medical expenses, • Workplace Support:, • Hybrid work model, • Employer-funded Specialty Reimbursement Account of up to $500 for home office equipment in the first year and $250 annually thereafter, • Cell phone and home internet reimbursement, • Office commuter subsidy of up to $220 per month, • Financial Wellness:, • 403(b) retirement plan with employer contributions based on years of service, • Dependent Care Flexible Spending Account (FSA), • Time Off & Support:, • Immediate paid time off (PTO) accrual and usage with no waiting period, • Access to an Employee Assistance Program (EAP) for mental health and personal support ABOUT THE CALIFORNIA HOUSING PARTNERSHIP The Partnership is a dynamic nonprofit “think and do tank” providing critical technical assistance, training, applied research and policy leadership to increase the production and preservation of affordable and sustainable homes serving Californians who are low-income. To achieve this mission, the Partnership’s three technical assistance teams (finance, clean energy, applied research) work closely with a network of more than 60 mission-driven nonprofit and government housing agencies throughout California, as well as the nonprofit associations who represent them. A deep commitment to racial equity and inclusion grounds the Partnership’s work and policies – click here to learn more about our core equity values. An Equity Policy Advisory Board ensures that the perspectives and experiences of low-income renters also grounds our work – click ___ to learn more about this board. EQUAL OPPORTUNITY EMPLOYER The California Housing Partnership is an equal opportunity employer and is committed to creating a diverse, equitable, and inclusive workplace. We strongly encourage people of diverse backgrounds and identities to apply. For more information about the Partnership, visit our website at ___.

About the role: The Salesforce Developer will be responsible for the design and development of flexible and scalable solutions on the Salesforce and CPQ platforms. This role requires that you understand Salesforce and CPQ design and development best practices and can apply them to the delivery of business solutions. The Developer will work with technical and cross-functional business teams to implement enhancements and projects, and resolve incidents, and requires a combination of analytical, technical, business acumen, and communication skills. You will develop tools to help scale our revenue-generating operations and increase sales efficiency. This is a multi-faceted role where you will work multi-functionally with our Sales, Customer Success, Product, Growth, Marketing, and Finance teams. This is a remote role and is open to candidates residing in Canada and the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Seattle Metro. In this role, you will: • Develop secure, scalable technical solutions on the Salesforce and CPQ platforms., • Create and collaborate on the solution and technical design artifacts, and present and participate in cross-functional review sessions., • Communicate technical solutions and design tradeoffs to Business Applications team members as well as business stakeholders., • Display expertise in Salesforce and CPQ functionality and features, through all interactions on Business Applications projects., • Provide technical support for new projects, enhancements, and bug fixes related to solutions being delivered on the Salesforce & CPQ platform., • Work with Business system analysts to design & implement end-to-end automation., • Analyze business processes to identify inefficiencies and critical metrics., • Coordinate and collaborate with other developers and team members to obtain requirements, develop solution designs, and manage UATs, and post-go-live activities., • Establish best practices and standards for well-designed, testable, efficient code with high quality., • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: • Bachelor's degree in Computer Science or equivalent, • 5+ years of salesforce development experience or 3+ years of experience and a Master’s Degree., • 2+ years extensive knowledge of Salesforce Sales Cloud or Salesforce CPQ experience, • Web services experience preferred (REST, SOAP), • Familiarity with integrated applications such as Mulesoft preferred, • Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision, • Experience in contributing to setting up CI/CD pipeline, • Experience in agile development methodology, • Familiarity with Apex Enterprise Design Patterns is a plus, • Excellent communication skills and proven success in a dynamic and collaborative environment, • Experience designing test plans, performing unit testing, and writing test classes to ensure proper code coverage, • Strong problem-solving skills An ideal candidate also has: • Highly organized, detail-oriented, and able to work independently, • Working knowledge of Web and Javascript frameworks, • Certifications: Platform Developer, Platform App Builder, and other preferred

TrueCar is a leading automotive digital marketplace, and we are on a mission to make car buying and selling easy, transparent, and efficient. We work to empower consumers with data and foster connections with our network of Certified Dealers who share our belief that truth, transparency, and fairness are the foundation of a great experience. We forge partnerships to power car-buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context, and pricing transparency to help consumers feel empowered and confident throughout their journey. As consumers’ priorities and shopping habits shifted, so did we. We are building a modern-day marketplace and invite you to join the TrueCar Crew. You can have a real and direct impact on our journey as we continue to evolve and revolutionize the car-buying and selling experience. The Opportunity: TrueCar is seeking an ambitious sales professional with a passion for helping automotive dealers grow their business. The Business Development Manager is responsible for closing accounts for their assigned book of business to achieve revenue and profitability growth aligned with strategic goals. Reporting to the Director, Dealer Services, the Business Development Manager is responsible for identifying, developing, and managing relationships at all levels within assigned and new accounts, acting as a liaison between the dealer and TrueCar, understanding the needs of the dealer, and educating dealers on TrueCar products as solutions to their dealership needs. This position requires strong coordination with cross-functional teams, including dealer performance, dealer operations, and dealer training teams. The ideal candidate for this role will reside in the Charlotte, NC, or Raleigh, NC areas. How you will contribute to TrueCar’s success: • Identify, develop, manage, and close new business opportunities at assigned and new accounts, ensuring cross-functional and organizational alignment., • Build a strong 90-day sales pipeline to ensure a long-term and sustainable sales roadmap within your book of business., • Establish and maintain strong relationships with senior leaders and key decision-makers at dealerships., • Meet or exceed sales goals within an assigned book of business. Independently grow an assigned book of business and actively collaborate with the Account Managers group to retain accounts., • Prepare and present proposals and negotiate terms and conditions with dealers., • Support in dealer escalations with all involved functional areas, including dealer performance and sales operations teams, to assure approval and success. Support resolution of challenges where required., • Serve as liaison between the dealer, dealer performance manager, and dealer implementation team with respect to product implementation and continuous product management., • In partnership with the dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products., • Support a team environment with strong morale and positive energy anchored on sales goals., • Report and record all sales activity notes within Salesforce and communicate properly with applicable team members., • Serve as a change agent, leading change and acting as a catalyst for continuous improvement., • Support in the management of accounts receivable for assigned accounts., • Demonstrate a high level of attentiveness toward customers and actively contribute to a culture that encourages high-quality service with a sense of urgency., • Develop trusting relationships and open communication, accepting feedback (up and down)., • Additional ad hoc responsibilities as determined by the needs of the business. Your Expertise: • Proven success in retail sales in an automotive dealership environment., • Experience in digital media advertising., • Excellent communication and presentation skills, with the ability to listen for understanding, influence outcomes, and negotiate with clients., • Proven ability to identify, initiate, negotiate, and close deals., • Proven track record of consistently meeting and/or exceeding sales goals., • Ability to formulate, implement, and execute sales strategy, plans, and tactics in a competitive environment., • Experience with Salesforce or other Customer Relationship Management tool utilization., • Experience interfacing with client contacts at various levels and demonstrated ability to effectively present information, including complex technical content, and respond to dealer requirements/requests., • Demonstrated understanding of client standards and requirements as they pertain to offered products, features, and capabilities., • Strong sales skills with the ability to create tangible interest for new ideas and product opportunities with clients., • Ability to communicate client requirements and methodologies to the internal organization to ensure alignment., • High integrity, self-starter, strong work ethic, with a high level of energy., • Tech-savvy with the ability to understand, interpret, and present data using a consultative approach., • Ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems., • Strong understanding of auto dealerships, both larger dealer groups and family-owned., • Ability to travel domestically by airplane or car, including overnight trips up to 75% of the time Please note that final interviews may be conducted in-person at the Company's sole discretion. Base salary + target incentive: $155,000 - $165,000 Your TrueCar Experience At TrueCar, we champion remote work because we know great work can happen anywhere. This flexibility allows our TrueCar Crew to live and work from anywhere in the U.S. (with some role-based exceptions). To support our remote team, we provide a home office setup that suits their needs and offer monthly reimbursements for phone and internet connectivity. You will receive excellent benefits that include, but are not limited to, 100% employer-paid health, vision, and dental premiums; a 401(k) plan with company contributions; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging, so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our Crew Members and have designed employee-centric programs that reflect this. At TrueCar, we believe in the power of diversity to create a deeper understanding of our consumers and partners, driving innovation in our products. We welcome a workforce that reflects the diversity of car-buying consumers and encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other characteristic protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. Additionally, TrueCar will provide reasonable accommodations for qualified individuals with disabilities. TrueCar does not accept unsolicited agency submissions. If you are based in California, we encourage you to read this important information for California residents linked ___. #LI-Remote

We’re hiring a Salesforce Developer to deepen Mercury’s technical bench — someone who can build, refactor, and operate core GTM systems with care, precision, and durability. This role fills a critical gap today: hands-on engineering capacity to implement platform capabilities that already exist on paper — and reduce tool sprawl by building stronger foundations directly into Salesforce and adjacent systems. You’ll work closely with Architecture, Data, TPM, and Systems Experience to turn intent into reality. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. • Build and maintain Salesforce functionality (flows, automation, objects, permissions), • Implement architectural designs without diverging from intent, • Improve reliability, performance, and maintainability of GTM systems, • Reduce tech debt and replace fragile workarounds with durable solutions, • Partner with Data Strategy to ensure clean data generation, • Support integrations and tooling across the revenue stack, • Participate in incident response and platform debugging, • Help migrate functionality into core platforms rather than adding new tools, • 8+ years experience in Salesforce development or platform engineering roles, • Strong hands-on experience with Salesforce automation, flows, object models, permissions, and integrations, • Excited to own and maintain API-based integrations between Salesforce and downstream/upstream systems, • Demonstrated ability to build and refactor systems with durability, performance, and maintainability in mind, • Experience partnering with cross-functional teams to implement technical solutions, • Strong debugging and problem-solving skills in production environments, • Clear communication skills and comfort explaining technical tradeoffs, • Experience with Salesforce Data Cloud, including ingestion, identity resolution, and activation, • Familiarity with GTM workflows, revenue operations, or customer lifecycle systems, • Experience reducing tool sprawl by consolidating functionality into core platforms, • Exposure to data pipelines, ETL processes, or downstream analytics usage, • Experience working in regulated or security-conscious environments, • Comfort working alongside data engineers and analysts to ensure operational and analytical needs align The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $158,400 - 198,000, • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $142,600 - 178,200, • Canadian employees (any location): CAD $149,700 - $187,100 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using ___on January 22, 2024. #LI-EMS1

Accellor is an AI-native services firm purpose-built for the post-ChatGPT era. Free from legacy constraints, we focus on delivering measurable business outcomes through advanced AI, data, and engineering capabilities. Our mission is to operationalize AI at scale and unlock sustained enterprise value. Our offerings span AI solutions, data services, enterprise applications, and product engineering, tailored to industry-specific needs across healthcare, life sciences, telecom, retail, financial services, and technology. By leveraging design thinking and technology-agnostic architectures, we ensure faster time-to-value and seamless interoperability. With a proven track record of enabling Fortune 100 enterprises and global innovators, Accellor stands as a trusted partner for organizations seeking to harness the full potential of AI. Our vision is clear: to build intelligent, connected ecosystems that deliver measurable outcomes and redefine the future of enterprise transformation. We’re hiring a Salesforce Financial Services Cloud (FSC) Engineer with 5–7 years of Salesforce experience and hands-on expertise implementing FSC within financial services environments (wealth management, banking, insurance, or fintech). This role is focused on building and customizing client-centric solutions, managing complex data models, and supporting regulated business processes. • Design, develop, and implement solutions on Salesforce Financial Services Cloud (FSC), • Customize Account, Household, Financial Account, and Relationship models, • Build automation using Flows, Apex, and Lightning components (LWC/Aura), • Configure Salesforce security model (profiles, permission sets, sharing rules), • Integrate Salesforce with external systems (core banking, APIs, data platforms), • Support data migration, data quality, and governance initiatives, • Partner with business stakeholders (advisors, relationship managers, operations), • 5–7 years of Salesforce development experience, • Hands-on experience with Financial Services Cloud (FSC) (this is required), • Strong experience with:, • Apex, LWC, Flows, • Data modeling and complex relationship structures, • Experience in financial services or regulated environments, • Understanding of security, compliance, and sensitive financial data handling, • Experience with integrations (REST/SOAP APIs) Nice to Have • Salesforce certifications (Platform Developer I/II, FSC Accreditation), • Experience with Salesforce Data Cloud or MuleSoft, • Knowledge of wealth management or banking workflows (client onboarding, KYC, portfolios, etc.)

Demand Chain has built a company and culture that improves the lives of our team, clients, and the communities around us. We work hard to ensure our teammates feel engaged, motivated, challenged, with a sense of belonging, so they can thrive. Defining traits of our culture include: passion, a sense of urgency, integrity, accountability, adaptability, ownership, joy, and optimism. We’re problem solvers, life-long learners, experts in our industry, slightly sarcastic, but always fun-loving. Sound like you? Want to grow, develop, build meaningful relationships, and create value for the communities around us? JOIN OUR TEAM! Demand Chain Salesforce Technical Consultant (Developer) Who will be successful in this role? People with a high technical aptitude Natural Curiosity Problem solvers Analytical Innovative Continuous learner Motivated by excellence What will I be doing? Our Salesforce Senior Developers help drive implementation and maintenance of current and future systems for our clients. Ability to create custom developments that are highly functional, scalable, and easily maintained. Analyze, code, implement and test customized software applications built on Salesforce’s Force.com platform Strong in coding custom developed Salesforce functionality using Salesforce API, APEX, Visualforce, Lightning, and other tools that extend the product. The ability to promptly and complete resolution to issues, aligning both business and technical considerations, and participation in the execution of test plans, ensuring quality solutions are delivered. Work closely with our analysts and architects to help identify and plan long-term roadmaps based on these platforms. Be an expert in multiple pieces of these diverse platforms and effectively integrate the platforms with external systems through common integrations patterns using APIs, ETL tools and service technologies. We highly value Salesforce certifications and will support and encourage your continued development. What technical skills/education do I need? 2 – 5+ years of software development experience, ideally in a consulting environment 2 – 5+ years of experience with Salesforce Strong technical design skills and an ability to deliver client driven solutions Motivated to learn new software as a service (SaaS) technologies Ability to manage multiple concurrent projects Strong communication skills, both written and verbal is required Development experience with JSP/ ASP, Java, HTML language is desired Development experience with Apex, Visualforce, and Lightning Web Components is required Salesforce Certifications (App Builder, Dev I, Dev II, Admin) preferred College degree preferred

TrueCar is a leading automotive digital marketplace, and we are on a mission to make car buying and selling easy, transparent, and efficient. We work to empower consumers with data and foster connections with our network of Certified Dealers who share our belief that truth, transparency, and fairness are the foundation of a great experience. We forge partnerships to power car-buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context, and pricing transparency to help consumers feel empowered and confident throughout their journey. As consumers’ priorities and shopping habits shifted, so did we. We are building a modern-day marketplace and invite you to join the TrueCar Crew. You can have a real and direct impact on our journey as we continue to evolve and revolutionize the car-buying and selling experience. The Opportunity: TrueCar is seeking an ambitious sales professional with a passion for helping automotive dealers grow their business. The Business Development Manager is responsible for closing accounts for their assigned book of business to achieve revenue and profitability growth aligned with strategic goals. Reporting to the Director, Dealer Services, the Business Development Manager is responsible for identifying, developing, and managing relationships at all levels within assigned and new accounts, acting as a liaison between the dealer and TrueCar, understanding the needs of the dealer, and educating dealers on TrueCar products as solutions to their dealership needs. This position requires strong coordination with cross-functional teams, including dealer performance, dealer operations, and dealer training teams. The ideal candidate for this role will reside in St. Louis, MO, Indianapolis, IN, or Louisville, KY. How you will contribute to TrueCar’s success: • Identify, develop, manage, and close new business opportunities at assigned and new accounts, ensuring cross-functional and organizational alignment., • Build a strong 90-day sales pipeline to ensure a long-term and sustainable sales roadmap within your book of business., • Establish and maintain strong relationships with senior leaders and key decision-makers at dealerships., • Meet or exceed sales goals within an assigned book of business. Independently grow an assigned book of business and actively collaborate with the Account Managers group to retain accounts., • Prepare and present proposals and negotiate terms and conditions with dealers., • Support in dealer escalations with all involved functional areas, including dealer performance and sales operations teams, to assure approval and success. Support resolution of challenges where required., • Serve as liaison between the dealer, dealer performance manager, and dealer implementation team with respect to product implementation and continuous product management., • In partnership with the dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products., • Support a team environment with strong morale and positive energy anchored on sales goals., • Report and record all sales activity notes within Salesforce and communicate properly with applicable team members., • Serve as a change agent, leading change and acting as a catalyst for continuous improvement., • Support in the management of accounts receivable for assigned accounts., • Demonstrate a high level of attentiveness toward customers and actively contribute to a culture that encourages high-quality service with a sense of urgency., • Develop trusting relationships and open communication, accepting feedback (up and down)., • Additional ad hoc responsibilities as determined by the needs of the business. Your Expertise: • Proven success in retail sales in an automotive dealership environment., • Experience in digital media advertising., • Excellent communication and presentation skills, with the ability to listen for understanding, influence outcomes, and negotiate with clients., • Proven ability to identify, initiate, negotiate, and close deals., • Proven track record of consistently meeting and/or exceeding sales goals., • Ability to formulate, implement, and execute sales strategy, plans, and tactics in a competitive environment., • Experience with Salesforce or other Customer Relationship Management tool utilization., • Experience interfacing with client contacts at various levels and demonstrated ability to effectively present information, including complex technical content, and respond to dealer requirements/requests., • Demonstrated understanding of client standards and requirements as they pertain to offered products, features, and capabilities., • Strong sales skills with the ability to create tangible interest for new ideas and product opportunities with clients., • Ability to communicate client requirements and methodologies to the internal organization to ensure alignment., • High integrity, self-starter, strong work ethic, with a high level of energy., • Tech-savvy with the ability to understand, interpret, and present data using a consultative approach., • Ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems., • Strong understanding of auto dealerships, both larger dealer groups and family-owned., • Ability to travel domestically by airplane or car, including overnight trips up to 75% of the time Please note that final interviews may be conducted in-person at the Company's sole discretion. Base salary + target incentive: $155,000 - $165,000 Your TrueCar Experience At TrueCar, we champion remote work because we know great work can happen anywhere. This flexibility allows our TrueCar Crew to live and work from anywhere in the U.S. (with some role-based exceptions). To support our remote team, we provide a home office setup that suits their needs and offer monthly reimbursements for phone and internet connectivity. You will receive excellent benefits that include, but are not limited to, 100% employer-paid health, vision, and dental premiums; a 401(k) plan with company contributions; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging, so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays. In short, we care deeply about our Crew Members and have designed employee-centric programs that reflect this. At TrueCar, we believe in the power of diversity to create a deeper understanding of our consumers and partners, driving innovation in our products. We welcome a workforce that reflects the diversity of car-buying consumers and encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other characteristic protected by applicable law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law. Additionally, TrueCar will provide reasonable accommodations for qualified individuals with disabilities. TrueCar does not accept unsolicited agency submissions. If you are based in California, we encourage you to read this important information for California residents linked ___. #LI-Remote

A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-II will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this knowledge and tools, the CSA-II will answer customer's questions, assist customers in using the functions of the system, and help them when they have problems in using or connecting to the system. Extensive collaborative troubleshooting and problem solving may be required at times. CSA-II will perform these activities with the help of guidelines to assure efficiency, reliability, and quality. The CSA-II works on problems of diverse scope where analysis of situations requires technical expertise and the use of logical diagnostic skills. Principle duties and responsibilities: • Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information., • Works cooperatively with other team members and departments to develop effective and timely solutions for customers., • Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions., • Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems., • Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues., • Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues that cannot be resolved during live customer call., • Provides assistance and mentorship to CSA-I analysts as needed., • Collaborates with peers and extended departments to provide timely resolution to customer problems. Required Skills: • Excellent communication skills; verbal, written, and electronic., • Strong technical troubleshooting and problem-solving skills across a variety of platforms and proprietary products., • Good organizational skills and the ability to work within deadlines and while speaking with customers., • Exceptional customer service skills and positive customer focus., • Good understanding of Information System components - including database, User Interface, and inter-application communication and processing logic., • Ability to identify learning opportunities and self-educate where resources and opportunities are present Preferred Skills: • Efficiency, • Organization and planning, • Attention to detail, • Proactive, personal initiative, • Process driven approach to getting things done, • Collaborative problem solving, • Professional call handling and communication skills, • Accountability, • Integrity, • Positive attitude Required Qualifications: • BS/BA degree in computer systems or related business, scientific, technical or engineering disciplines, OR relevant technical certification, OR more than one (1) year solid experience with supporting customers for ISP's, ASP's, or for software and business applications., • Must enjoy working in a fast-paced dynamic, collaborative environment., • Must have a professional demeanor and a positive attitude., • Must be able to self-direct and proactively engage where opportunities for improvement and challenges present themselves., • Must be flexible to work 8 hours shifts within normal Customer Care Center hours, which is from 5:00 a.m. to 6:00 p.m. Mountain Time Zone, Monday through Friday. Must be able to share, in rotation, on-call weekend and holiday customer support., • Able/willing to travel up to 20% annually. Good To Have: • Healthcare or Supply Chain experience, • Personal drive to succeed Estimated hourly compensation: $21.63 - $26.92 The base hourly range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Read our ___

They are an AI powered voice agent that handles inbound calls, takes reservations, processes payments, and delivers 24/7 customer support, all without human intervention. When a situation requires a human touch, they seamlessly transfers the call with full context. They were purpose built for the rental industry, starting with car rental operators across North America. Their platform integrates directly with rental management systems, giving operators instant call answering, real time availability checks, automated booking workflows, and a live performance dashboard. They are now establishing it as an independent business unit with its own leadership team, with ambitions to expand into the broader rental and services verticals. This is a ground floor opportunity to join a product that already works, at the moment it begins to scale. They are hiring a Customer Success Manager to own onboarding, adoption, and retention for their growing customer base. This is a hands on role for someone who enjoys working directly with customers, understands how operators run their day to day business, and can turn a new sign up into a long term, high value relationship. You’ll be responsible for taking customers from contract signed through to fully operational: configuring the product for their business, training their teams on the dashboard and knowledge base, monitoring adoption, and ensuring they see measurable value from the product. Once live, you’ll own the ongoing relationship, driving retention, identifying expansion opportunities, and acting as the customer’s voice back into the business. You’ll work closely with the CEO and cross functional stakeholders across Sales, Product, Engineering, and Partnerships. As one of the first customer facing hires, you’ll have a direct hand in shaping the onboarding playbook, defining what great looks like for customer health, and building the success function from the ground up. • Lead new customers through implementation: configuring the product for their business, integrating with their rental management system, setting up the knowledge base, transfer rules, opening hours, and greeting flows., • Train customer teams on the product dashboard, analytics, call review, and configuration tools so they can self serve day to day., • Define and track activation milestones to ensure every customer reaches first value quickly: calls answered, bookings created, time saved., • Build and refine repeatable onboarding playbooks, documentation, and training materials as the customer base grows., • Own the ongoing customer relationship post onboarding: regular check ins, business reviews, and proactive outreach based on usage and performance data., • Monitor customer health metrics such as call volume, booking conversion, feature adoption, and dashboard engagement to spot risks early and act on them., • Manage renewals and ensure customers continue to see value as their business and capabilities evolve., • Handle escalations with empathy and urgency, coordinating with Product and Engineering to resolve issues and close the loop with the customer., • Spot opportunities to expand usage within existing accounts: additional locations, higher tier plans, new features, or broader use cases., • Share structured customer feedback with Product and leadership to inform roadmap priorities, packaging decisions, and new vertical exploration., • Collaborate with Sales and Partnerships to support case studies, references, and customer stories that fuel new business growth., • Establish the foundations of the customer success operation: health scoring, onboarding workflows, renewal tracking, and escalation processes., • Maintain accurate customer records, notes, and lifecycle data in CRM (HubSpot)., • Contribute to building a knowledge base of best practices, FAQs, and self-service resources for customers., • You’ve onboarded your first cohort of customers and they are live, with answering calls and creating bookings., • A repeatable onboarding playbook is documented and being refined based on real customer feedback., • Customer health tracking is in place and you have clear visibility into adoption and engagement across your accounts., • You’ve built trusted relationships with early customers and are their go to contact for anything product related., • Customer retention is strong: the majority of customers onboarded are renewing and actively using the product., • Onboarding time to value has improved measurably through playbook iteration and process refinement., • You’ve identified and supported expansion within existing accounts, contributing to revenue growth beyond initial contracts., • Customer feedback loops are producing actionable insights that are influencing product and go to market decisions., • The customer success function has clear processes, health metrics, and documentation that could support scaling the team., • 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS., • Demonstrated ability to onboard and retain customers, with a track record of driving adoption and reducing churn., • Strong project management instincts: comfortable managing multiple customer implementations and timelines simultaneously., • Excellent communication skills, both written and verbal, with the ability to train, present, and build trust with operators who are not necessarily technical., • Proactive and empathetic: you anticipate customer needs rather than waiting for escalations., • Comfortable working with data to monitor customer health, spot trends, and inform decisions., • CRM experience (HubSpot, Salesforce, or equivalent)., • Self motivated, detail oriented, and comfortable working autonomously in a fast paced, evolving environment., • Experience in the rental industry (car rental, equipment rental, fleet management) or adjacent verticals such as automotive, travel tech, or mobility is a strong plus., • Experience onboarding customers onto AI, automation, or voice/conversational technology products., • Experience building or materially improving customer success processes, playbooks, or health scoring from scratch., • Familiarity with SaaS products and API based integrations, enough to guide customers through configuration without needing engineering support for every question., • Startup or early stage SaaS experience where you had to build the function, not just run it., • Be the first dedicated customer success hire for an AI product that customers can see and hear working from day one., • Ground floor opportunity: shape the entire post sale experience as the business establishes its own leadership team and scales its customer base., • Direct influence on onboarding design, customer health frameworks, and product direction through the feedback you bring back from the field., • Work with a product that delivers immediate, measurable value to operators: every call answered, every booking captured, every minute saved., • Competitive compensation and strong growth potential as the customer success function scales.

About Bryant Park Consulting: Bryant Park Consulting is a leading Oracle | NetSuite consulting firm dedicated to helping businesses achieve their goals through successful ERP implementations and optimizations. We are a team of experienced consultants passionate about delivering exceptional client service and driving digital transformation. At Bryant Park Consulting, we foster a collaborative and supportive environment where our employees can thrive and grow professionally. What you will do As an Engagement Manager, Enterprise Application Integration, you will report to the Practice Manager of Enterprise Application Integration and be responsible for playing a critical role in supporting the continuous improvement of the products and services we provide to our clients. Client stakeholders and other consultants on the team will look up to you for technical leadership and systems architecture advisory based on your extensive Enterprise Application Integration NetSuite and business systems transformation experience. • Be proactive and serve as the Client's advocate during engagements, • Hands on design, development, deployment and maintenance of integration processes between applications across cloud and/or on premise using Dell Boomi platform or Celigo Platform, • Act as subject matter expert and key contributor to service transition and service delivery for accounts assigned to the team, • Lead technical discovery and requirements gathering workshops, • Translate complex business requirements and processes into technical designs, • Develop wireframe and schematic diagrams to support technical requirements gathering and design, • Maximize team performance through an effective team approach that increases productivity and job satisfaction., • Provide development team with EAI technical subject matter expertise and work with team (Architects, other Tech Leads and Systems Analysts) to ensure development activities are aligned with scope, schedule, priority and business objectives, • Manage engagement risk, project economics including planning and budgeting, managing accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client., • Mentor, develop, and proactively support practice capabilities per market demand, • Support recruiting and onboarding of new employees and development of leaders Qualifications • 7+ years’ experience architecting, implementing, and deploying cloud-based solutions at the enterprise level, • 4+ years of experience focused on engagement–based consulting experience or equivalent industry experience, 8+ full life cycle implementations, • Strong project management and technical experience in large-scale projects, • Strong knowledge across all enterprise applications and integration, • Expertise in cloud applications such as NetSuite, Salesforce, Amazon, Google, Magento, Shopify, and more, • Previous experience with sales and organic business development, • Demonstrated professional growth and the proven ability to work cross-functionally, • Extensive experience with managing people, including mentoring and leadership skills, • Background in full stack software engineering and agile delivery, • Expert business operations experience (RFP, SOW, margins, utilization), • Outstanding verbal and written communication skills to audiences of all levels including client facing skills Desirable • NetSuite Certifications highly preferred, • MBA, Masters, or other advanced degrees, • Experience with legacy technologies like FTP, ACH, Fixed width, and EDI are a plus, • Experience with Celigo integrator.io, Dell Boomi, Mulesoft , Jitterbit, and others Salary Range: $180,000 to $190,000 In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team. Putting Our People First From Day One From the founding of Bryant Park Consulting, we committed to putting people first and offering variety, fulfillment, and balance. You will have the opportunity to work with the world's top companies and business leaders, keep up with the latest technology, and flex your skills across industries and disciplines. You will also be encouraged to engage with your community and nature. We attract and retain the best in the business - people from industry, consulting, agencies, startups, nonprofits, and the public sector - all drawn to building a career that's both exciting and sustainable. • Feed Your Curiosity - Foster technical and industry expertise, and grow as a leader. Knowledge management and professional development are held in highest regard, we offer and sponsor flexible learning options on topics from Project Management to Web Development, and we pay for certifications with top programs., • Cultivate Well Being - Thrive holistically with a robust and personalized set of benefits and company resources to support your emotional, mental, financial, physical, and social well-being. Celebrate with your team or explore interests with other team members, from book clubs to speaking events and annual retreats., • Choose Your Career - There is no pressure to go ‘up-or-out’ and welcome you to build a career that gets you excited about coming to work every day - whether that’s as an individual contributor or a team manager. Performance is evaluated fairly and regularly and as the organization grows we expect you and your career to grow with us., • Comprehensive Benefits - We provide best-in-class benefits for employees including 401k with Company match up to 6%, United Health Plan, as well as Dental, Vision, Life Insurance and Accidental Death and Dismemberment, and more. We also encourage and reimburse for costs of approved training, continuing education, skills development, and professional certification programs and exams to help further your career development. Bryant Park Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Founded in 2017, Obsidian Security was created to close a critical gap: securing the SaaS applications where modern business happens—platforms like Microsoft 365, Salesforce, and hundreds more. Backed by top investors including Greylock, Norwest Venture Partners, and IVP, we’ve built a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Our team includes leaders who helped define the categories of endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Now, we’re transforming how SaaS is secured—in the era of agentic AI. Today, Obsidian is trusted by global enterprises like Snowflake, T-Mobile, and Pure Storage. We protect more than 200 organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand—including many of the world’s largest Fortune 1000 and Global 2000 companies. With strong global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise on the horizon, we’re scaling quickly toward long-term growth and IPO readiness. Join us as we define the future of SaaS security! Obsidian helps companies figure out what’s happening in their SaaS applications - who’s accessing what, where data is going, and what looks suspicious. You’ll work across the full stack on the Threat product team: browser extension code that hooks into web applications, backend services processing millions of events, and data pipelines feeding our detection engine. One day you’re in TypeScript debugging why a content script isn’t capturing form submissions on some vendor’s weird SPA. The next you’re in Python fixing a Kafka consumer that’s falling behind. Sometimes you’re in Rust optimizing a hot path in the telemetry collector. Right now, a big focus is shadow AI - enterprises want to know when employees are pasting sensitive data into ChatGPT, Claude, or whatever new LLM chatbot showed up this week. You’ll build the systems that catch this. • Own features from “we need to detect X” through production, across extension, backend, and pipeline code, • Write content scripts that interact with web pages and background scripts that coordinate everything, • Build backend services: event ingestion, enrichment, alerting, • Work with security researchers to turn threat intel into working detections, • Help the team get better through code review and design discussions, • 8+ years building software, ideally touching a few different areas (not just one stack forever), • You actually understand how browsers work. DOM APIs, the event loop, how SPAs route, why CORS exists. Not just “I used React.”, • You’ve built browser extensions before. You know the content script/background script split, message passing, manifest v3 limitations., • Strong TypeScript. Comfortable in Python. Willing to write Rust (or already do)., • You’ve dealt with data at scale: event streaming, pipelines, high-throughput ingestion., • Backend basics: APIs, Postgres, Elasticsearch, Kafka or similar., • Can work without someone telling you what to do next., • You’ve thought about AI security - prompt injection, data exfiltration, that kind of thing, • Background in detection engineering, SIEM, or security ops, • You’ve built or contributed to security tools Employee Benefits Our competitive benefits packages are designed to support our employees' well-being, both at work and at home. Our US based employees enjoy: • Competitive compensation with equity and 401k, • Comprehensive healthcare with dental and vision coverage, • Flexible paid time off and paid holiday time off, • 12 weeks of new parent or family leave, • Personal and professional development resources For more details on our US benefits, or for information on our international benefits, please see ___. Pay Transparancy Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company. At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation, please contact Information collected and processed as part of any job applications you choose to submit is subject to Obsidian’s ___. Base Salary Range $176,000 - $196,000 USD

At ___, we’re a team of entrepreneurs on a mission to make real business education available to everyone. There are 34 million small and medium businesses in the United States. They’re the backbone of the economy, but many will never reach their full potential because the education available to them is outdated, impractical, and built for classrooms instead of companies. We’re fixing that by giving founders and business owners the tools, knowledge, and support they need to grow. The proof is in our results: * Built an Advisory Practice that’s already served more than 3,500 clients in its first year * Broke the world record for non-fiction book sales in 24 hours with___ * Scaled to nine figures in 18 months without any outside capital * We believe in high standards, hard work, and helping others win. If that resonates, you’ll feel at home here. ___ is seeking a Revenue Manager to own and scale our end-to-end revenue accounting function. This role is responsible for ensuring accurate, GAAP-compliant revenue recognition across an expanding mix of products and revenue streams. As we continue to grow and innovate, the Revenue Manager will design and implement scalable revenue recognition, billing, and deferred revenue processes in accordance with ASC 606. You’ll work cross-functionally with Accounting, Technology, Sales, Operations, Client Success, and Leadership to ensure new offerings are structured thoughtfully from a revenue and systems perspective—balancing speed with strong financial controls. This role is ideal for someone who combines strong technical accounting judgment with operational curiosity and a willingness to build alongside the business. Revenue Ownership & Recognition * Own revenue recognition across all revenue streams, including workshops, books, content and emerging products/services. * Ensure compliance with GAAP and ASC 606, including identification of performance obligations and appropriate revenue timing. * Review and approve deferred revenue schedules, amortization logic, and revenue journal entries prepared by the Revenue Specialist. * Partner with the CFO and Controller on monthly and quarterly close to ensure revenue, accounts receivable, deferred revenue, and related balances are accurate and well supported. * Serve as the escalation point for complex revenue questions, contract structures, and edge cases. Accounts Receivable & Deferred Revenue Management * Partners with billing to understand accounts receivable processes, including billing logic, payment application, aging analysis, and reconciliation to revenue. * Ensure accurate setup and maintenance of deferred revenue schedules tied to customer contracts and delivery timelines. * Design and maintain deferred revenue roll-forwards and supporting schedules at a customer and product level. * Collaborate cross-functionally to ensure operational data (event dates, delivery milestones, inventory fulfillment) supports accurate revenue recognition. Inventory & Cost Accounting (as applicable) * Partner with Accounting and product fulfillment to ensure inventory-based revenue and related balances are accurately reflected in the general ledger. * Ensure inventory, event, and bundled offering costs are recognized in the appropriate period and properly matched to revenue. * Review book shipping and fulfillment data to calculate weighted-average unit costs and recognize inventory expense as COGS upon shipment or delivery. Systems, Data & Process Design * Own the reconciliation between HubSpot, QuickBooks, and supporting tools (e.g., Zapier), ensuring clean and auditable data flows. * Design scalable processes to support new revenue streams as they are launched. * Improve automation, reporting, and documentation around revenue recognition and deferred revenue. * Identify gaps or risks as the business grows and proactively design solutions. Operational Oversight & Support * Provide leadership with clear visibility into revenue by customer, product, and period. * Provide day-to-day direction and review for VA support resources, ensuring revenue-related data, schedules, and reconciliations are accurate and complete. * Establish clear processes, controls, and documentation to support a scalable and audit-ready revenue function. * Partner with Accounting and external advisors to ensure accurate sales tax treatment, system setup, and reconciliation of sales tax liabilities related to revenue activity. * Bachelor’s degree in Accounting, Finance, or a related field. * 5–7 years of progressive experience in revenue accounting. * Strong expertise in: * Accounts receivable * Deferred revenue * ASC 606 / GAAP revenue recognition * Accrual accounting * Experience managing or mentoring accounting staff * Experience reconciling revenue across systems (e.g., CRM to ERP/accounting system). * Strong Excel skills (amortization schedules, reconciliations, analysis). * Comfort operating in a fast-moving, evolving environment. * Willingness to be hands-on and build processes, not just review them. * Experience with HubSpot, Salesforce, QuickBooks, Rillet or similar CRM/accounting integrations. * Exposure to multiple revenue models (events, subscriptions, inventory, milestone-based revenue). * Experience supporting rapid growth or newly launched revenue streams. * CPA or CPA-track (nice to have, not required). * Accurate, timely, and GAAP-compliant revenue recognition across all revenue streams * Clear visibility into AR, deferred revenue, and revenue timing * Scalable revenue processes that can support rapid growth and new offering * Remote, USA * Must live in one of the states we’re registered to operate in: AL, AZ, CA, FL, GA, IN, MD, MI, MN, MO, NC, NJ, NV, NY, OR, PA, TN, TX, UT, WA * Monday-Friday 8am - 6pm PST with flexibility based on business needs * $110K-$140K annual salary We offer a comprehensive, evolving benefits package designed to support your health, family, and wellbeing. Some key offerings: * Flexible Unlimited Paid Time Off and Company-wide Holidays * Employer sponsored Medical, Dental, & Vision plans * $1,950 annual Employer HSA contribution * FSA options including dependent care * Employee assistance program and mental health resources * Employer match program for 401(k), eligible for both Traditional and Roth accounts * $1,200 annual wellness reimbursement through ___ that supports health, family care, pet care, fitness, and more! * For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas • Benefits eligibility applies only to full-time roles. Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. Be at your best when your best is needed. Enjoyment of a hard challenge. Those who have the drive to constantly improve, the superior intellect and long term commitment to see incremental improvements become compounding returns. Have the self awareness to accurately perceive and communicate hard truths that improve others and self, the courage to do so, and the humility to accept them, even when it hurts. Nothing great can be built without feedback: internally or externally. Be the type of person with whom people are always proud to associate, personally and professionally. We look for true alignment of thoughts, words, and actions towards a goal worth pursuing.

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit ___ and follow the company on ___, ___ and ___. About the Role: We are looking for a full-time Tissue Procurement Specialist who will be a key member of the fast-paced Client Services organization. This role is responsible for procuring tissue samples from Pathology Laboratories in assigned Territories, work collaboratively with other Tissue Procurement/Client Services Team members to achieve department goals and work cross-functionally with commercial and lab operations partners to identify scalable solutions for Guardant Health. Essential Duties and Responsibilities: • Serve as a Tissue Procurement Specialist, communicating effectively via phone and email with partner laboratory teams to manage sample and document requests, resolve order issues, and coordinate shipping and receipt processes., • Support tissue retrieval efforts within your assigned territory by promptly resolving cases with a proactive sense of urgency., • Foster and maintain strong, trust-based relationships with laboratory personnel, sales representatives, and internal stakeholders to enhance collaboration and efficiency., • Collaborate seamlessly within a team environment, contributing to departmental and company-wide objectives., • Accurately document all communications, including emails, faxes, phone calls, and follow-up activities, ensuring clarity and precision., • Comply with Standard Operating Procedures (SOPs) related to Tissue Procurement to ensure quality and consistency., • Input data and upload documentation accurately into Salesforce.com and LIMS systems., • Communicate professionally and effectively with external clients, patients, and internal team members at all levels., • Assist with additional administrative tasks as needed to support operational effectiveness., • Utilize Salesforce (CRM) and other integrated software platforms to communicate with clients, patients, and sales teams., • Meet and exceed team and individual performance targets, tracking metrics related to case closures and turnaround times., • Apply problem-solving skills to address customer concerns and manage escalated situations with professionalism., • Demonstrate adaptability and flexibility in a fast-paced, dynamic environment., • Work hours and days may vary based on operational requirements; some physical effort (up to 25 pounds) may be required. Essential Qualifications: • This position is for permanent West Coast Hours, Start time of 8 am or 9 am PST., • A 4-year college degree in Biological Sciences or a related discipline is preferred., • 2+ years of customer-facing experience within pharmaceutical, diagnostic, medical device, biotech, or healthcare settings is required., • Tissue Sample Procurement experience is required., • Proficiency in Microsoft Office suite; experience with Salesforce (CRM) is a plus., • A quick learner capable of working collaboratively within an operationally complex, multi-product environment; adaptable to evolving procedures and policies., • Excellent written and verbal communication skills (phone and email) with high computer literacy., • Multitasking, dependability, self-discipline, sound judgment, and independence are necessary., • Demonstrated organizational skills, attention to detail, and problem-solving capabilities, with the ability to professionally handle client-facing escalations., • Flexibility regarding working hours, including availability to work during company holidays based on Client and Company needs., • This role is primarily remote; however, the ability to travel to Guardant Health offices for training and meetings may be required. Preferred Qualifications: • Experience interpreting Pathology/Cytology Reports and terminology., • Experience with Laboratory Information Management Systems (LIMs)., • Bilingual English/Spanish is an asset. Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients. The US hourly range for this full-time position is $20.76 to $28.54. The range does not include benefits and, if applicable, overtime, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any). For positions based in Palo Alto, CA or Redwood City, CA, the hourly range for this full-time position is $24.42 to $33.45. The range does not include benefits and, if applicable, overtime, bonus, commission, or equity. Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above. Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time. Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to ___ Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All your information will be kept confidential according to EEO guidelines. To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our ___. Please visit our career page at: ___

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work. As Customer Success Renewal Specialist, you will support the Customer Success Organization in driving a high volume portfolio of customer renewals proactively and at scale. The ideal Renewal Specialist is an experienced professional with an understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers. This important role will report to our Manager of Renewal Management in Costa Rica and this role is based in San José, Costa Rica. This role has flexibility to work remotely, but will need to be able to come into the office as required for training and business needs. You Will: • Prepare and deliver high-volume renewals while handling continual customer requests and internal queries, • Work directly with customers to negotiate the renewal, including pricing and service term discussions, • Understand and align customer’s business needs and goals to generate renewal quotes, • Ensure that renewals are closed on a timely basis, • Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics, • Liaise with customers to ensure POs and order forms are accurately completed, • Maintain high levels of data quality in our CRM tool through attention to detail and comprehensive updates, • Proactively recognize issues that may impact a renewal and quickly identify resources to help resolve the issue(s), • Work with an assigned territory of accounts and/or manage the routing and work allocation across teams using the SFDC Service Cloud case system, • Perform other duties as assigned. You Have: • 2+ years B2B SaaS experience; familiarity with SaaS renewal motions, • Ability to handle multiple tasks in an efficient and professional manner, • Experience working through pre-set processes, while also seeking efficiencies in improving processes, • Strong sense of urgency and efficiency in completing work within set deadlines, • Negotiation skills with experience driving contracts to completion is preferred, • Experience analyzing complex problems, developing recommended solutions, and/or managing risk, • Motivated by an entrepreneurial mindset and comfortable with ambiguity, • Comfortable working in a fast-paced and dynamic environment, • Experience working with Salesforce or other CRM systems, • Strong command of English language both oral and written (C1+ and above) Perks & Benefits: • Fully paid Health & Life insurance for full-time employees and family members, • Monthly stipend to support your work and productivity, • Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc., • 12 days paid Vacation + Flexible Time Away Program, • 20 weeks fully paid Maternity Leave, • 12 weeks fully paid Paternity/Adoption Leave, • Personal paid Volunteer Day to support our community, • Opportunities for professional growth and development including access to LinkedIn Learning online courses, • Company Funded Perks including a counseling membership and your own personal Smartsheet account, • Teleworking options from any registered location in Costa Rica (role specific) Get to Know Us: At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us! Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

LogicGate® is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud® delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. We are looking for a Manager, Customer Success to help lead our Customer Success Management (CSM) team. In this role, you will lead, coach, and scale a team of Customer Success Managers. You will be responsible for the health, retention, and growth of our Mid-Market and International segments. We are looking to you to bridge the gap between high-level strategy and tactical execution, ensuring your team has the tools and expertise to help our customers navigate the complexities of GRC, and translate those into solutions in Risk Cloud. This is a highly cross-functional role that will partner closely with Sales, Implementation, Marketing, and Product teams to ensure our customers achieve measurable outcomes and success with Risk Cloud. • Team Leadership & Coaching: Manage a team of CSMs, providing consistent 1:1 coaching, professional development, and performance management., • Operational Excellence: Refine the customer journey for mid-market and international accounts, focusing on scalable engagement models that drive measurable customer outcomes., • Retention & Growth: Own the expansion and Gross Dollar Retention (GDR) targets for your segment. Partner closely with Sales to identify expansion opportunities., • International Strategy: Act as the subject matter expert for our international book of business, understanding regional nuances in GRC regulations., • Cross-Functional Advocacy: Serve as the "Voice of the Customer" to our Product and Engineering teams to influence the roadmap based on customer segment needs., • Escalation Management: Serve as a senior point of contact for your team’s accounts, helping to resolve complex issues and reinforce the strategic partnership., • Experience: 5+ years in Customer Success within the SaaS industry; at least 2 years in a formal leadership or team-lead capacity., • Industry Knowledge: Previous experience in GRC, Cybersecurity, or a similarly complex technical domain is highly preferred., • Global Mindset: Experience managing or working with international accounts (EMEA/APAC) and understanding the complexities of global compliance standards (GDPR, ISO, etc.) is preferred but not required., • Data-Driven: Proficient in CS tools (e.g., Planhat) and Salesforce to track health scores and forecast renewals, churn, and expansion., • Communication: Ability to explain complex risk management concepts to both technical admins and C-suite stakeholders. The anticipated base salary range for the role is $115,000 - $140,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit ___ to learn about our latest recognition. Learn more about our culture ___. Excited about LogicGate but not familiar with GRC? • GRC stands for Governance, Risk, and Compliance, • GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law., • The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

At ___, we’re on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability—working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you’re ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you. Why this role We’re looking for a creative and highly motivated Senior Software Engineer to join our Applications team to help us streamline Evolver experience and maintain critical business functionality used to support owners and guests. In this role you will help plan and execute key initiatives while also supporting ongoing cross-functional operations. Whether it’s a new awesome feature or a bug fix, you will own your work and deliver the most effective and scalable solutions. You will work closely with our Product Team and other key business teams to design and implement world class solutions. The ideal candidate for this role is technically savvy, analytical, and process-oriented. You must anticipate and embrace the challenge of solving critical business problems in a fast-paced environment. We’re looking for someone who is a self-starter, willing to perform a variety of responsibilities and experienced working with cross-functional teams. This role is a technical leader that drives operational excellence on the team, enables teammates, and enhances the team holistically. This is a fantastic opportunity to get involved in the hospitality industry and have an immediate and meaningful impact. What you’ll do • Build and maintain our Sales and Service Clouds and integrations with upstream and downstream consumers in mind, • Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in backend development tools and technologies, • Lead ecosystem-level design reviews, perform architecture reviews, and write technical documentation in collaboration with peers, • Drive improvements to system reliability, observability, monitoring, and testability, • Work directly with an Engineering and Product Manager(s) to clearly understand the problem being solved, • Collaborate with stakeholders from internal operations teams as well as external integration partners, • Effectively debug high complexity multi-system problems and come up with good-better-best solutions, • Execute on engineering and release priorities successfully through strong leadership and communication, • Drive code reviews and collaborate with other team members on coding standards and best practices, third-party integrations, and other backend development processes What makes you a great fit • 5+ years of development Experience, • Strong software engineering fundamentals, with a commitment to mentoring less experienced engineers., • Proven experience designing and documenting architecture, data models, and best practices, • Independent, proactive, and resourceful in identifying and resolving issues., • Skilled at giving and receiving constructive code review feedback., • Experience working in Agile development environments., • Strong debugging skills and a track record of finding creative solutions to complex problems., • Experience building custom tools or automations to improve efficiency., • Preferred/Nice to have, • Salesforce experience such as custom Apex scripts, Lightning Components and APIs., • Experience with Service Cloud Voice and Digital Engagement., • Experience with Git version control and repository management in Gitlab. Compensation For this role our salary range is $141,000 to $184,000, depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both company and individual performance. Location All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again. How we reward Evolvers We’re intentional about offering benefits that empower every Evolver to thrive both professionally and personally because they’re more than perks—they’re investments in our customer-obsessed, high-performing team. We believe in treating others as they want to be treated, providing benefits that deliver real value, and challenging the status quo to meet the diverse needs of our team. Whether it’s helping you take care of your health, plan for the future, or celebrate life’s milestones, our offerings are designed to support you every step of the way. • Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match., • Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage., • Health & Wellness: Comprehensive medical, dental, and vision plans (100% employer-paid for individual enrollment), 10 free mental health visits, and pet insurance., • Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you., • Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties., • Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact., • Connection: Employee Resource Groups celebrating our diverse communities at Evolve. How we work together With ___ as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We’ve cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we’re excited to see what you’ll bring as your authentic self. Still curious about who we are and what we do? Read more about our business and our culture at ___. EEO At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions. If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. This position is accountable for the timely & compliant billing of customer orders to patients. When insurance coverage is available, this position is responsible for reviewing patient balances and ensuring accurate billing for services after federal, state and commercial insurance plans have processed their claims. This position will also establish payment arrangements with patients and collect on balances, following KMTS policies and procedures, while minimizing bad debt and continuous improvement of cash flow. This position will work side-by-side with the Director of Collections in improving the overall patient collection process, as well as collaborate with the various customer support teams across the organization to ensure an overall positive customer experience consistent with Kestra core values. ESSENTIAL DUTIES • Ensure patients statements are generating appropriately, reconciling patient balances identified in the revenue cycle management (RCM) system with both the insurance explanation of benefits (EOB) and our statement system., • Supports call center operations by receiving patient inbound calls, assisting patients with any questions or clarifications regarding their billing statement., • Works with the patient to establish payment terms consistent with Kestra policies and procedures, including but not limited to establishing payment plans, assisting the patient in applying for CareCredit or Financial Assistance, and/or negotiating discounts., • Utilize the various RCM systems to assist patients with making credit card and bank account payments, set up payment plans and initiate billing/statement holds., • Research and resolve patient billing concerns, escalating issues as appropriate to leadership., • Identify if specific receivables are to be qualified as refunds, adjustments or write-offs, initiating the appropriate transaction with the RCM system to resolve open accounts receivable (AR)., • Initiate patient outbound calls to drive patient cash collections., • Identify and communicate issues leading to patient complaints to supervisor, enabling continuous process improvement and a positive customer experience., • Review and complete daily /weekly tasks to achieve patient collection goals., • Assist in the development of training materials that will be shared across functions. COMPETENCIES • Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement., • Integrity: Commitment, accountability, and dedication to the highest ethical standards., • Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service., • Action/Results: High energy, decisive planning, timely execution., • Innovation: Generation of new ideas from original thinking., • Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. Education/Experience Required: • 5 years of experience in the healthcare billing and/or collection environment, • 3 years of experience in healthcare customer service environment, • 1 year in DME/HME environment, • Experience with Bonafide and/or CollectPlus, • Experience with Salesforce Supervisory Responsibilities • None Work ENVIRONMENT • Fast-paced, remote-based role, • Minimal noise volume typical to an office environment, • Extended hours when needed, • Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment post-offer. PHYSICAL DEMANDS • Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage, • Frequent stationary position, often standing or sitting for prolonged periods of time, • Frequent computer use, • Frequent phone and other business machine use, • Occasional lifting required, up to 25 pounds TRAVEL Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted. Salary: Annualized between $66,000 and $76,000. Depending on experience and location. Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law. We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S. Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.

Do work that matters. At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our core values drive us in our important mission of keeping people safe & informed: • We’re humans not robots, • Customers always come first, • We work better together, • Simplicity is our strength, • Our reputation is priceless, • Hard work pays off Our Enterprise Customer Success Manager, takes ownership of AlertMedia’s customer relationships, which we value above all else. They focus on Enterprise accounts to provide the highest level of strategic partnership. Working closely with our Implementation Team, Customer Support, Marketing, and Sales Teams, they are responsible for executing strategic guidance, driving adoption, conducting effective Quarterly Business Reviews, supporting customer health, retention, and growth. Enterprise CSMs approach each relationship with a “partnership” mentality and employ a consultative and tailored approach to ensure each customer successfully meets their goals. Who you are: You are an accomplished Customer Success Manager with proven success working with Enterprise customers. You think strategically to drive adoption, retain, and expand your accounts. You are a thought leader in managing Enterprise accounts and enjoy working with your colleagues to develop innovative strategies. You enjoy a proactive and thoughtful 1x1 approach to Customer Success and value a "we're all in this together" mentality. What you get to every day: • Build strong relationships with our customers in the enterprise category, • Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention, • Align with the Customer Success organization and Expand Team to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities, • Manage a series of personal and automated touchpoints and to drive ongoing customer experiences, • Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and communicate recommendations and new features, • Consult with customers to determine the best data automation option for their needs and be able to support configurations for matrixed organizations, • Provide quick and responsive ongoing technical and administrative support, • Respond to all customer inquiries in a thoughtful and timely manner, • Keep track of new product developments and strategically inform/train customers on them, • Communicate desired software requirements to product management team in a cross-functional feedback loop, • Diligently manage Gainsight and Salesforce data to effectively manage your book of business, • Contribute to AlertMedia’s culture, values, and vision for the future What you bring to the role: • 3+ years’ experience as a Customer Success Manager, • 1-2+ years’ experience supporting Enterprise customers in a CSM role, • Desire to work with demanding, multi-national customers, • Established CSM who is self-motivated and customer-focused, • Salesforce & excel required, Gainsight (nice to have), • Proven experience leading complex, cross functional project management and consulting engagements, including global rollouts, large scale technical projects, and enterprise wide enablement initiatives, • Outstanding verbal and written communication skills, • Strong listening skills with the ability to work with a variety of customer profiles, • Excellent project management skills with proven ability to prioritize, • Strong analytical, negotiation, and creative problem-solving skills, • Proven ability to work with all members of our team (business development, software development, and product management), • The desire and ability to learn and be coached Why you’ll love working at AlertMedia: • Competitive base salary + Company-wide bonus program, • Generous and flexible time and parental leave policies, • Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!, • 401K with a generous company match, • Amazing rewards and incentives – we love celebrating each other!, • Commitment to community service with opportunities to give back, • A Best Places to Work company 10 years in a row and numerous other awards, • Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails, • Ongoing career development opportunities with our Learning and Development team About AlertMedia: AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit ___. Come join us in our mission to save lives and minimize loss through effective communication. AlertMedia does not currently sponsor applicants for work visas. By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – ___

About Tessera Labs Tessera Labs is redefining how enterprises adopt and operationalize Artificial Intelligence. Backed by Foundation Capital and led by a world-class founding team, we build multi-agent AI systems that automate complex business workflows across platforms such as SAP, Oracle, Salesforce, Workday, Snowflake, MuleSoft, and more. Our mission is to bring real AI automation to the enterprise—delivering speed, precision, and measurable impact. We operate with extreme ownership, move quickly, and build at the frontier of applied AI. Our Mosaic AI platform captures and retains system knowledge within the enterprise, reducing dependency (and spend) on third parties and contractors as the enterprise systems evolve. Role Summary As an SAP FI (Financial Accounting) Consultant, you will be responsible for implementing and optimizing financial business processes within the SAP FI module. You will work closely with stakeholders to ensure that financial operations are accurately reflected in the SAP system, and you will be instrumental in creating, validating, and improving financial scenarios. Your expertise will also contribute to the efficient handling of clearing, reconciliation, and month-end closing activities. Key Responsibilities: * SAP FI Implementation and Configuration: * Lead and manage the implementation of SAP FI module, ensuring alignment with business requirements. * Configure SAP FI settings, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), and Asset Accounting (AA). * Customize the system to meet specific financial processes and reporting needs. * Business Process Design and Validation: * Analyze and design financial business processes in collaboration with finance teams. * Develop and implement validation scenarios to ensure data accuracy and process integrity. * Create and maintain validation rules and workflows within SAP FI. * Clearing and Reconciliation Processes: * Implement and optimize clearing processes for accounts receivable, accounts payable, and general ledger accounts. * Develop reconciliation strategies to ensure the accuracy and completeness of financial data. * Automate and streamline clearing and reconciliation processes where possible. * Month-End and Year-End Closing Activities: * Coordinate and execute month-end and year-end closing activities within the SAP FI module. * Ensure timely and accurate financial reporting and compliance with accounting standards. * Address and resolve any issues that arise during the closing process, including adjusting entries. * Testing and Documentation: * Perform testing to ensure that all configurations and customizations meet business requirements. * Document SAP FI configurations, customizations, validation scenarios, and process flows. * Provide training and support to end-users and other stakeholders. * Continuous Improvement and Support: * Monitor system performance and recommend enhancements to improve efficiency and accuracy. * Provide ongoing support to finance teams, addressing issues and optimizing processes as needed. * Stay updated with SAP FI advancements and best practices to ensure the system evolves with business needs. Qualifications: * Bachelor’s degree in Finance, Accounting, Information Technology, or a related field. * Extensive experience with SAP FI module implementation, configuration, and support. * Strong understanding of financial processes including GL, AP, AR, and AA. * Experience with creating and managing validation scenarios, clearing processes, and reconciliations. * Knowledge of month-end and year-end closing activities and financial reporting requirements. * Excellent problem-solving skills and attention to detail. * Strong communication skills, with the ability to work effectively with cross-functional teams. Preferred Qualifications: * SAP certification in Financial Accounting (FI). * Experience with SAP S/4 HANA Finance. * Familiarity with integration points between SAP FI and other SAP modules such as CO, MM, and SD. * Proficiency in SAP FICO module integration and its impact on financial processes. This role requires a blend of financial acumen and technical expertise, ensuring that SAP FI is effectively leveraged to support the organization's financial operations and reporting needs.

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As for any SaaS company, our revenue is one of the most important performance indicators. As such, the Revenue Accounting team plays an important tactical and strategic role within the Accounting department, the Finance organization, and the company as a whole. Because our solutions are used by both consumers and businesses, and because our customers purchase both online and through traditional sales channels, we are in a position to offer any revenue accountant a diverse experience with a mix of technical accounting, operational, and systems-related learnings. A successful candidate will participate in very visible aspects of the revenue accounting work including determination and communication of revenue numbers, analysis of monthly and quarterly trends, providing assistance to FP&A with understanding details for purposes of modeling of future results, and many others. This role will report into Manager, Revenue Accounting. This is a remote opportunity within Canada and the US. Responsibilities: * Book journal entries covering revenue and related accounts such as accounts receivable, allowance for doubtful accounts, deferred revenue, cash * Perform month-end reconciliations for revenue-related balance sheet accounts * Prepare month-end analysis of P&L and balance sheet account variances * Produce clear, well-structured documentation and memos * Identify opportunities for process improvements and efficiency in financial operations * Coordinate and facilitate internal and external audits * Execute on key internal controls * Perform ad hoc projects as assigned What we are looking for: * 4+ years of experience in an accounting role, preferably at a SaaS company or at a public accounting firm * CPA or CA designation, or path towards such designation strongly preferred * Proficiency in accounting software (e.g., Netsuite) and advanced Excel skills. * Experience working with Salesforce and/or Stripe is a plus * Excellent verbal and written communication skills * High attention to detail and the ability to multitask and prioritize with minimal supervision * Passion for delivery of high quality work within stated deadlines * Interest in and passion for accounting profession USA-based roles only: The annual base salary for this role is between $92,000 USD and $129,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $82,000 CAD and $115,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, ___. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See ___ for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing ___. For additional information see our ___.

Cricut® empowers people to make and personalize almost anything—from custom cards and apparel to everyday items and home décor. Our smart cutting machines, design apps, and materials make creativity easy and accessible for everyone. We believe everyone is born creative, and our mission is to put the power of handmade into the hands of all. With a passionate community of Makers around the world, Cricut helps turn inspiration into real, tangible creations—one project at a time. Let’s make. As the Lead Full-Stack Engineer for our Salesforce Commerce Cloud (SFCC) platform, you will drive the technical direction of our global eCommerce presence. You will join the Cricut eCommerce engineering team, serving as a technical anchor for architects, stakeholders, and third-party partners. In this role, you will go beyond building features; you will architect scalable solutions, mentor a team of developers, and bridge the gap between complex business requirements and high-performance code. What You'll Do (Responsibilities) · Technical Leadership: Lead the design and development of complex eCommerce features within the SFCC ecosystem, serving as the "go-to" technical expert for the team. · Architecture & Strategy: Collaborate with Solution Architects to design scalable, secure, and high-performance solutions for a global, multi-site environment. · Full-Stack Development: Write clean, standards-compliant front-end and back-end code (ISML, Controllers, Scripts) adhering to SFCC best practices (SFRA). · Quality Assurance: Enforce code quality standards through rigorous code reviews, static analysis, and the implementation of unit/integration tests. · Process Optimization: Drive improvements in the CI/CD pipeline, build tools, and release management processes to ensure smooth deployments. · Performance Tuning: Proactively monitor site performance (Core Web Vitals) and implement optimizations for speed and conversion. · Mentorship: Mentor junior and mid-level engineers, fostering a culture of continuous learning and technical excellence. Required Skills & Experience · Experience: 6+ years of total software development experience, with 4+ years specifically dedicated to Salesforce Commerce Cloud (B2C). · Architecture: Deep understanding of SFRA (Storefront Reference Architecture). · Core Stack: Expert proficiency in native JavaScript (ES6+), HTML5, CSS3/SASS, and JSON. · Backend & APIs: Strong experience with SFCC backend development including Controllers, Services Framework, Job Framework, and heavy usage of OCAPI and SCAPI (Shopper Commerce API). · Integrations: Proven track record integrating third-party LINK cartridges and external services (OMS, PIM, ERP, payment gateways like Adyen/Stripe, and tax services). · Global Scale: Experience managing multi-site, multi-currency, and multi-locale implementations. · Tools: Familiarity with modern build tools (Webpack, npm) and version control (Git/GitHub/Bitbucket). · Leadership: Previous experience leading code reviews, sprint planning, and technical implementation for a team. Preferred (Nice to Have) · Certification: Salesforce Certified B2C Commerce Developer or Architect. · Headless/Composable: Experience with PWA Kit, React, or Headless Commerce architecture. · Analytics: Implementation experience with GTM (Google Tag Manager) and GA4. · UX Collaboration: Ability to translate designs from Figma/Sketch into pixel-perfect, responsive interfaces. · Agile: Deep familiarity with Agile/Scrum methodologies and lifecycle management tools such as Azure DevOps or Jira/Confluence. We’ve Got You Covered At Cricut, we take care of our people. Enjoy competitive Medical, Dental, and Vision coverage, a 401(k) match, generous PTO, tuition reimbursement, and a yearly lifestyle stipend to support your wellness and passions. You’ll also receive exclusive employee discounts—and best of all, you’ll be surrounded by some of the most talented, creative, and curious minds out there. A Quick Note Before You Apply… Cricut is in an exciting chapter of transformation. We’re evolving fast—refining our strategy, growing our teams, and raising the bar across everything we do. This is an incredible opportunity for the right kind of person—but it’s not for everyone. We’re looking for A-players—people who thrive in dynamic environments, turn challenges into momentum, and consistently deliver their best work. If that sounds like you, read on. Here’s what makes someone a great fit for this role (and for this moment at Cricut): • You move with urgency. You don’t wait for perfect clarity to act—you start, learn, and adjust., • You set high standards. You take ownership, deliver quality, and hold yourself accountable., • You stay focused when things move fast. You prioritize what matters most and tune out the noise., • You collaborate like a pro. You elevate others, communicate clearly, and bring a low-ego, high-output energy. This role is in-office at least 4-5 days per week. We believe real collaboration, innovation, and culture are built face-to-face. If you’re energized by working alongside smart, kind, creative people—and love those hallway conversations that spark the next great idea—you’ll feel right at home. If you’re looking for a fully remote role, this may not be the right fit. But if you’re excited by challenge, purpose, and building something better—let’s make something amazing together. Relocation Statement: Cricut® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a Criminal Background Check upon hire. Cricut participates in E-Verify.

Description TrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across 200+ countries and millions of users. Our mission is simple: to become the most trusted name in data storage. Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you’ll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure. If you’re ready to help shape the future of enterprise storage, we’d love to connect. Position Overview: The Vice President of Customer Success & Global Support Services, reporting to the Chief Operation Officer, is responsible for leading and unifying TrueNAS’s global customer support, customer care, and professional services functions across the full customer lifecycle, from onboarding and adoption through renewal, expansion, and retention. This executive role ensures a consistent, high-quality customer experience across all touchpoints, while maintaining cost-to-serve discipline and operating within approved budgets, serving as the senior escalation authority for critical accounts and a key voice of the customer within the business. This is a U.S.-based position, with a strong preference for the individual to be located in Campbell, CA. Base Pay Range The on-target-earnings of this position is $200,000 to $350,000 USD annually. Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. TrueNAS offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. Expected Posting Timelines This position will be open for a minimum of 5 days, a maximum of 90 days. The Day-to-Day The essential functions and responsibilities for this position include, but are not limited to, the following. Other duties may be assigned as needed. Executive Leadership & Strategy: • Act as the primary executive contact representing customer interests across the business., • Partner with Operations, Engineering, Product, and Sales leadership to support growth and adoption., • Establish clear expectations for product capabilities, service delivery, and customer outcomes, including customer retention, renewal execution, and expansion opportunities in partnership with Sales., • Partner with Sales on renewals and expansions while maintaining clear ownership boundaries, governance, and alignment on account strategy and commercial execution., • Operate within approved annual budgets and workforce plans; all headcount increases, promotions, and compensation adjustments must follow companywide Finance and HR governance processes. Customer Support & Technical Operations: • Oversee global technical support operations for all TrueNAS products and platforms., • Oversee 24/7 global support delivery, ensuring the consistent achievement of world-class Customer Satisfaction (CSAT) and Customer Effort Score (CES) targets. Drive the evolution from reactive to proactive and predictive support models., • Serve as the executive escalation point for critical customer accounts and high-severity incidents., • Ensure customer and product SLAs are met or exceeded., • Own customer health frameworks, including segmentation, risk identification, and proactive churn-prevention strategies for enterprise and strategic accounts. Professional Services & Partner Management: • Lead the Professional Services organization, including onsite deployments and advanced engagements, with accountability for utilization, margin, and delivery efficiency., • Manage key partners and vendors supporting customer deployment and services., • Establish and maintain certification programs for partners and customers deploying TrueNAS products., • Ensure services align with customer expectations and product capabilities, and support long-term customer value realization, renewals, and expansion outcomes. Cross-Functional Alignment & Product Expectations: • Work closely with Engineering, Hardware, Product, and Sales teams to align customer expectations., • Represent customer needs, product performance, and product quality in executive planning., • Drive feedback loops between customers and internal teams to improve reliability and supportability. Process, Systems & Quality Management: • Drive continuous improvement of support processes, leveraging AI/ML, self-service portals, and robotic process automation (RPA) to optimize workflows and significantly reduce customer effort and time-to-resolution (TTR)., • Ensure operations are managed through Salesforce, SAP, and other internal enterprise systems., • Own ISO, QMS, and support-related compliance standards on behalf of the customer care organization., • Advocate for root-cause analysis and corrective actions for recurring customer and product issues. Metrics, Reporting & Operational Excellence: • Define, monitor, and enforce a balanced scorecard of KPIs, focusing on both lagging indicators (e.g., SLA, CSAT) and leading indicators (e.g., self-service adoption, case deflection rate, first contact resolution), alongside financial metrics including cost-to-serve, support margin, and budget adherence, as well as customer retention, renewal rates, churn, and net revenue retention (NRR) as a primary success metric., • Provide regular executive-level reporting on support health, customer risk, and improvement initiatives, • Use data-driven insights to guide operational and strategic decisions., • Provide quarterly executive and Board-level reporting on customer health, retention risk, renewal outlook, and strategic accounts., • Forecast renewal and retention risk in partnership with Finance and Sales, including early-warning indicators and mitigation plans. Travel: • Willingness and ability to travel up to 25% as required to support business, customer, and team needs. Confidentiality: • Handle sensitive and confidential information with the utmost discretion and integrity. Education and Experience We have identified the following programs, experience, and knowledge that have helped others find success in this role at TrueNAS. We understand, though, that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career. • Bachelor’s degree in Engineering, Computer Science, Business Administration, or equivalent experience., • 10+ years of experience leading teams in a customer-facing or operational role, with at least 5 years operating at a VP or equivalent executive level in a high-growth, enterprise B2B software or hardware company with direct accountability for customer outcomes., • Previous experience at a mid-size technology company is preferred, • Ability to multitask, prioritize, and work effectively under pressure in a fast-paced environment with competing operational and strategic demands., • High level of professionalism, discretion, and emotional intelligence when engaging with executives, customers, and Board-level stakeholders., • Extensive experience supporting and operating within enterprise data storage and IT networking organizations or similarly complex enterprise infrastructure environments., • Demonstrated success in scaling a global support organization (3x-5x growth) while simultaneously improving key quality metrics (CSAT, CES) driving customer retention, and lowering cost-to-serve., • An equivalent combination of professional experience and demonstrated leadership capability that delivers the knowledge, skills, and abilities described above., • Excellent verbal and written communication skills, with the ability to engage effectively with executives, customers, and cross-functional teams, • Ability to manage complex and critical customer situations both with the customers and with internal teams., • Excellent organizational and managerial skills, • Ability to build trusted and proactive relationships with major TrueNAS accounts, • Proven ability to set long-term strategic goals and translate them into actionable plans, • Ability to build, motivate, and lead high-performing, globally distributed teams, • Strong analytical and problem-solving skills, with a data-driven approach to improving customer outcomes, • Ability to manage multiple priorities and initiatives in a fast-paced environment, • Strong business acumen with experience aligning customer success initiatives to company objectives, including renewals, expansion outcomes, and net revenue retention (NRR) in enterprise B2B environments., • Strong financial acumen, including experience managing operating budgets, headcount planning, and cost optimization in global support organizations., • Strong Experience in Digital Transformation for Support: Proven track record of successfully implementing large-scale support automation (AI/ML chatbots, routing) and advanced self-service strategies to drive case deflection and scale operations., • Customer Effort Reduction Focus: Deep understanding of modern support metrics (e.g., Customer Effort Score, Net Promoter Score) and a proven ability to design service experiences that prioritize ease of use for the customer., • Vendor and Technology Management: Extensive experience selecting, integrating, and managing complex support technology stacks, including CRM (Salesforce/SAP), knowledge management systems, and emerging support tools., • Global Support Model Design: Expertise in designing and managing scalable, resilient 24/7/365 global support models that effectively utilize follow-the-sun strategies and leverage resources across multiple international sites (U.S., Manila, etc.) Equal Employment Opportunity: iXsystems DBA TrueNAS, Inc provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ABOUT KHAN ACADEMY Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities. OUR COMMUNITY Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional. THE ROLE Khan Academy is looking for a motivated and detail-oriented Revenue Operations Specialist to join our Finance Team with big aspirations to deliver exceptional service to our organization and stakeholders. The Revenue Operations Specialist will be responsible for overseeing the sales to payment process for our customers and ensuring the accuracy of incoming payments and accounts receivable from our district customers and donors. WHAT YOU'LL DO • Oversee the sales to payment process for our district and partnership customers, • Coordinate with the External Relations Team to create and modify invoices when necessary, ensuring effective and standardized billing for customers, • Manage and improve effective collection processes with customers by communicating directly with customers regarding any aspect of the billing process, • Collect the incoming cash data from various sources including the bank accounts, several payment processors and donation portals and record the data into our Accounting system, • Oversee data alignment process with CRM system (Salesforce) and Accounting System (Intacct) and work closely with External Relations to resolve any discrepancies, • Resolve issues or inquiries from External Relations Team regarding the billing and payment questions, • Monitor and resolve any issues from our payment processors, • Responsible for month-end close activities for incoming cash and accounts receivable by ensuring they are aligned with the bank statements and CRM system, • Collaborate with other team members to create and update process documentation, • Assist with financial report preparation regarding incoming cash and receivables., • Provide the revenue related financial audit reports in the PBC list, • As part of a small team, provide backup and support to team members as necessary., • Contribute to other projects as needed. WHAT YOU BRING • More than 5 years of experience in managing the nonprofit revenue data., • Proven cross-cultural competency skills demonstrating self-awareness, awareness of others, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization, • A four year degree with more than five years of non-profit operational and revenue experience, • Working knowledge of Excel functions and an ability to process large data sets in Excel, • More than three years of working experience in CRM and/or financials systems, such as Salesforce and data entry, • More than three years of working experience in overseeing the activities of multiple payment processors, • A roll-up-your-sleeves mindset as part of a small and mighty Finance Team, • Strong interpersonal and communication skills (both verbal and written), • High level of ethics, integrity, transparency, and trustworthiness, • Strong capability to work remotely and commute to our Mountain View office once a week, • Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere.", • Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization. YOU’LL BE SUCCESSFUL IF... • You double and triple-check your work because you know that accurate data is crucial for the Finance Team to operate successfully., • You are a self-starter. You work just as hard and meticulously by yourself as you do when someone is looking. You can “plan the work” and “work the plan.”, • You can manage tasks simultaneously because you keep things in order. You're timely and you leave breadcrumbs so others could figure out how you got the job done., • You are a team player and willing to help other teammates. PERKS AND BENEFITS We may be a non-profit, but we reward our talented team extremely well! We offer: • Competitive salaries, • Ample paid time off as needed – Your well-being is a priority, • 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost, • Remote-first culture - that caters to your time zone, with open flexibility as needed, at times, • Generous parental leave, • An exceptional team that trusts you and gives you the freedom to do your best, • The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education, • Opportunities to connect through affinity, ally, and social groups, • And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being. The compensation band for this role is $77,600 - $87,300 USD annually for candidates based in the United States. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Additional incentives are provided as part of the complete total rewards package, in addition to comprehensive medical and other benefits. • Our team: ___ Live & breathe learners We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators. Take a stand As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve. Embrace diverse perspectives We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team. Work responsibly and sustainably We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable. Bring out the joy We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors. Cultivate learning mindset We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals. Deliver wow We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply. As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact ___

At Imply, our mission is to empower people and organizations to achieve more with their data. We believe that better insights lead to better decisions, and that the right technology can remove barriers, spark innovation and create lasting impact. In addition to our successful database business, we’re building the industry’s first observability warehouse, Imply Lumi. Built by the creators of Apache Druid, Lumi lets organizations store more data, support more use cases and spend less for observability. Imply Lumi is a high-performance, cost-efficient data layer built to decouple existing observability tools with zero disruption. In this role, you will help redefine what is possible with observability and security data. As part of the Platform Team you will play an important role in bringing Imply Lumi to life. Lumi delivers lightning fast queries, significant cost savings and seamless integration with leading observability technologies while giving customers the freedom to innovate without vendor lock-in. You will partner directly with our teams who are innovating and building this first-in-class technology that allows our customers to unlock new levels of speed, scale and value from their data. Backed by leading investors including a16z and Bessemer Venture Partners, Imply is on a fast growth trajectory, transforming how organizations manage and gain insights from their observability and security data. Our customers, including Pepsi, Reddit, Roblox, Salesforce, and others, rely on our technology to power faster decisions, reduce costs, and unlock new possibilities. Come join a team of innovators and problem-solvers who are reshaping the future of data! The Role We’re looking for a talented Staff Software Engineer who is passionate about building scalable web services and cloud infrastructure for products used at thousands of companies around the world. You would be working with our Platform Engineering team, implementing reliable distributed systems that manage petabyte-scale data across a range of products. This role is a mix of software engineering, platform engineering, and cloud architecture. Must be comfortable working in a high performance remote-first environment. Responsibilities • Design and develop highly available services and infrastructure that operates across multiple geographic regions in a multi-cloud environment (AWS, Azure, GCP), • Build, maintain, and operate SaaS, BYOC (Bring your own Cloud), and on-premise offerings., • Maintain infrastructure-as-code for deploying resources on Kubernetes across multiple clouds., • Participate in design reviews, code reviews, and on-call rotations. Work collaboratively as a member of a cross-functional team to build end-to-end customer experiences, • Demonstrate full lifecycle ownership of the products and features built, including writing documentation, manual and automated testing, and participating in on-call rotations Requirements • First and foremost - the desire and self-drive to succeed at a fast-paced, demanding startup., • 10+ years of industry experience spanning software development, architecture, cloud technology, networking, and modern application design., • Experience building large-scale, API-first production web services (Java required), • Production experience working with AWS, Azure, GCP, and Kubernetes and using infrastructure-as-code frameworks such as Terraform and Helm (AWS required), • Strong oral and written communication skills; able to explain complex technical concepts at the appropriate levels for customers, non-technical stakeholders, and other engineers, • Build and operate systems in US Government Cloud environments (US citizenship required), • Bachelor’s degree in computer science, engineering, or a related field (or equivalent experience) Bonus Points • Experience with Oracle Cloud, GovCloud, Azure Cloud, Google Cloud, • Familiarity with the BYOC (Bring your own Cloud) deployment model, • A history of contributions to open source projects What we offer • 100% Paid Medical, Dental and Vision Benefits, • 401(k) Program, • Fertility Coverage, • Pet Insurance, • Dependent Care FSA, • Mental Health Support, • Life and AD&D Insurance, • Unlimited Paid Time Off, • Wellness Stipend, • Home Office Equipment Reimbursement, • Pre-Tax Commuter Benefits Individual compensation will be determined based on the candidate's experience and qualifications aligned with Imply’s internal levelings guidelines and benchmarks. The below range encompasses roles with on target earnings. This role is also eligible to participate in Imply’s equity plan subject to the terms of the applicable plans and policies. Compensation: $195,000 - $230,000 Don’t meet every single requirement? Studies have shown that certain minority groups are less likely to apply to jobs unless they meet every qualification. At Imply, we are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or for other roles in the future. Imply is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Please note, applications and candidate submissions are subject to our privacy policy and, for California residents, the CCPA terms available at ___. — Attention: Imply Applicants Due to reports of phishing, we’re requesting that all Imply applicants apply through our official Careers page at ___. All official communication from Imply will come from email addresses ending with @imply.io. #LI-Remote

Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators. Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely! Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge. Overview: Precisely is looking for a Technical Support Sr Manager to lead a global team delivering exceptional support for our B2B Integration products. This role combines people leadership, customer advocacy, and AI-enabled‑ innovation to ensure consistent, high-quality‑ customer experiences at scale. You will play a key role in modernizing support through automation, GenAI, analytics, and intelligent self-service, while partnering closely with Engineering, Product, and Customer teams What you will do: Leadership & Team Development • Lead, Coach, and develop a high performing‑ technical support team in a 24x7 global environment, • Drive operational excellence across case management, escalations, and service delivery, • Build a strong team culture focused on service excellence, ownership, and accountability Support Operations & Delivery Excellence • Oversee day-to-day support operations, including shift coverage, workload balancing, and escalation management, • Ensure consistent execution of global support processes, including case management, follow-the-sun coverage, and KCS, • Drive adherence to SLAs, response times, and resolution quality across phone, web, and community channels, • Lead critical customer escalations, coordinating with engineering (L3), product, and leadership as needed AI, Automation & Agentic Support Enablement • Partner with cross-functional teams to introduce ‑AI-powered‑ support capabilities, including GenAI assistants, chatbots, and workflow automation, • Use AI-driven analytics and customer sentiment insights to identify‑ trends, mitigate risk, and improve customer outcomes, • Act as a customer advocate, building strong relationships and leading critical escalations., • Champion responsible AI adoption, ensuring solutions are secure, scalable, and aligned with customer experience goals Customer & Cross-Functional Collaboration • Actively engage with customers to build trusted relationships, gather voice-of-customer feedback, and improve supportability, • Collaborate with Engineering, Product Management, Sales, and other stakeholders to resolve systemic issues and influence product improvements, • Participate in readiness planning for new releases, support model changes, and product introductions Reporting, Metrics & Continuous Improvement • Track and analyze operational KPIs, CSAT, and efficiency metrics using dashboards and reporting tools (e.g., Salesforce), • Present insights through operational reviews and leadership updates, • Recommend and implement workflow, platform, and tooling improvements to enhance customer experience and operational scalability What we are looking for: Required • Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience), • 10+ years of experience in enterprise technical/customer support, including people leadership, • Proven ability to lead and scale high-performing technical teams in a global support environment, • Strong operational acumen across resource planning, process consistency, and escalation management, • Excellent communication, problem-solving, and stakeholder management skills, • Experience supporting business-critical software products, • Must demonstrate the use of a variety of AI tooling to solve problems, including creating agents in Copilot and/or other tools Technical & Domain Expertise • Experience with B2B Integrator is a plus, • Working knowledge of Windows, Linux/UNIX environments, • Familiarity with networking, security concepts, and enterprise integration technologies, • Exposure to cloud platforms (Azure, AWS, GCP), • Knowledge of SQL and relational databases This position is 100% remote anywhere in the US #LI-DR1 #LI-Remote The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the ___

• This position is remote however, candidate needs to reside in Northeast Region. Travel is required. Telarus was recently recognized by Inc. as a best workplace; our positive culture is a top priority. Telarus is the #1 global technology solutions brokerage with a singular focus on accelerating partner success through unparalleled resources, support, and education. We are professionals committed to providing the highest quality partner care. The Event Coordinator will be responsible for the development, management and execution of events designated as field, regional, and national. This will encompass all live, and virtual if applicable. This is a highly cross functional role, both within the marketing function and the Sales Team at large. Will provide guidance to the global Sales Team to manage multiple events as planned for the benefit of enriching the relationship with Telarus Agents. Additionally supporting by generating engagement with our partners while maintaining high standards of quality and a keen eye to efficiency, repeatability, and budget management. Consults With: Sales Teams (AVPs, SalesOps, SPDMs, PDMs and BDMs) • Advanced Solutions leader, • Services and tool providers at Telaru, • Corporate Marketin, • Learning & Development, • Digital Marketing & Marketing Operations, • Finance & Accounting Essential Functions: • Event Management, • Source and procure venues, speakers, hotels, networking, food & beverage, other needed event items., • Coordinate site inspections as needed., • Vendor Management, • Manage and negotiate contracts for all vendors for event in collaboration with management., • Hotel, Meeting Space, Food & Beverage, AV, Music/Speakers, Transportation Services, Excursions, Sport Facilities, etc., • Event Registration Management, • Create and manage virtual event registration process. Use tools such as Zoom and RingCentral to create and manage registrations., • Create and manage onsite event registration process. Use Cvent to build and manage registration process., • Work with Sales Team to secure invitee list & manage weekly registration reports., • Work with Marketing Sponsorship Coordinator to ensure that Supplier Sponsors are identified, invoiced and registered for event., • Event Budget Management, • Create budget, communicate event budget, manage event expenses, and reconcile budget after event., • Work with Marketing Sponsorship Coordinator to build sponsorship documentation., • Obtain Purchase Orders from Finance as needed for payment to vendors., • Submit all invoices related to an event to Accounts Payable to Finance., • Responsible for helping Marketing reach yearly OKR set around budget management., • Ability to build budgets with justification and validated assumptions to explain marketing plan, impact, and ROI., • Graphic Management, • Work with Event Contractor for creation of all event graphics for Cvent registration, • Work with Event Contractor for creation of all social, signage, workbooks, PowerPoints or any required graphic need, • Work with a trusted vendor to have all materials printed and shipped to the event, • Relationship Management, • Engage management as needed for event budget review and approval., • Collaborate with Marketing, Marketing Sponsorship Coordinator & Sales Team to identify and secure event sponsorship., • Travel, • This job will require travel as to attend and execute an event on site., • Travel of one week or more per month may be ., • Other Duties as Assigned Additional Skills & Qualifications • Creative and innovative with an ability to think and solve problems strategically., • Experience with the channel and with an IT-focused end-user buyer is a plus., • Ability to embrace change as the role evolves., • Experience with Cvent, Monday.com, SalesForce, or Marketo is a plus. Requirements • 2+ years of experience in the event management space., • 1+ years B2B experience with preference given to Channel business or Enterprise & SMB focused B2B software/services experience, • Demonstrated ability to manage business and expense ROI on a full event program, including sponsor recruitment and MDF management for the event programs, • Have collaborated effectively with a Sales Team to achieve results - built deep relationships where you were a trusted partner in the full management of the events., • Excellent written and oral communication skills., • Passionate about Event Management.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to___and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to ___, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. Join the team as our next Oracle Fusion Consultant, Financial This position is needed to join our Enterprise Application Development and Operations team as Oracle Fusion Consultant. As a Oracle Fusion Consultant, this role is expected to architect, design, develop, configure, test and support the Oracle Fusion Cloud ERP applications involving Cloud AR, Collections, Cash Management and Revenue management Cloud Service systems that supports all the key business processes involving Finance, quote, Billing, AR, Revenue, Collections & Accounting teams. The ideal candidate should be a self-starter, have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic. Lastly you work well under pressure to meet ongoing and overlapping deadlines within short time constraints. This role is expected to be an SME in Oracle Cloud Fusion Billing, AR, Revenue Cloud Service, product and pricing config, Cash application and collection processes integrated with multiple upstream usage systems and downstream systems. Able to understand and manage Twilio’s entire I2C landscape in partnership with the Global Accounting and billing teams to drive system integration, reporting, automations and innovation. You will gather requirements, plan, architect, design, configure, develop and test the I2C processes in Oracle Cloud Fusion ERP. You need to have an end- end understanding of Twilio’s multiple billings platforms and build scalable systems for Acquisitions, Work on enhancements and key compliance related projects. In this role, you’ll: • Architect, Design and develop platform/product extensions, as per Oracle SAAS delivery methodology, that meets the additional functionality specified by the Business team., • Conduct design workshops, build proof of concepts, prototype of a working model for the effective design sign-off from the business, • Learn the skills required to translate business problems into technical solutions as per Oracle fusion cloud AR and Revenue Cloud Service product roadmap., • Partner with process owners to define and benchmark operational KPI and to develop/deliver KPI dashboards and reports by using Oracle Transactional Business Intelligence (OTBI), Oracle Business Intelligence Publisher (BIP), etc, • Plan, Design, develop, test and deploy Integrations involving systems like Oracle Fusion Cloud AR, Revenue Management Cloud Service, Highradius, Monkey, Salesforce, etc, • Develop and deliver cost effective workflows per business requirements - to create journals, invoke SaaS APIs, to upload monthly usage billing, create reports for critical month end processes, • Use developer tools and events for performing data loads and amendments, • Configure and develop payment integrations to invoke APIs and create payments with external banks, payment platforms., • Manage KLO, upgrades, stories in sprint delivery, • Mentor and lead junior consultants in the team to enable them to make project deliverables., • Provide support to the business team with the adoption approach around CPQ, QTC process, • Develops and executes system conversion and implementations. Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: • Strong experience in AR, with additional knowledge of cash management and purchasing processes., • Strong experience with Oracle Fusion., • Proven ability to configure systems and provide actionable suggestions to stakeholders., • Strong analytical and problem-solving skills with attention to detail., • Excellent communication and collaboration skills to engage effectively with diverse teams and stakeholders. Desired: • Bachelors in Finance or Engineering, • Oracle Fusion AR certification, • Oracle Fusion RMCS certification This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C: $ $114,600.00- $143,300.00, • The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location., • Applications for this role are intended to be accepted until 10/30/2025, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call ___. Additionally, we empower employees to build ___ by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, ___. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

JOB SUMMARY The Credit & Collections Representative is responsible for recovering overdue payments, resolving payment discrepancies, managing account adjustments, and supporting credit-related activities. This role works closely with customers and internal teams to minimize financial risk while maintaining strong customer relationships. The Credit & Collections Representative manages collections across multiple payment platforms (e.g., Stripe, ACH, Plastiq, Net Terms), monitors aging reports, evaluates customer payment behavior, conducts credit reviews using established tools and guidelines, and analyzes payment and dispute trends to support effective risk management and collections performance. This position requires strong analytical capability, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Collections & Payment Resolution • Execute outbound collections efforts to resolve past-due balances in a professional and timely manner., • Respond to inbound payment inquiries and customer account issues using systems such as NetSuite, Salesforce, Slack, and related tools., • Apply and reconcile payments across multiple platforms (Stripe, ACH, wires, Plastiq, Net Terms), resolving short payments, unapplied balances, failed transactions, and discrepancies., • Investigate and resolve chargebacks, disputes, and payment processing issues., • Manage order cancellations, refunds, and bid blocking/unblocking in accordance with company policy., • Maintain accurate AR aging and detailed documentation of collection activity and account adjustments. Credit & Risk Management • Monitor customer payment behavior and AR aging to identify delinquent or high-risk accounts., • Conduct credit reviews for new and existing customers using tools such as Dun & Bradstreet and internal financial data., • Recommend credit holds, payment restrictions, or term adjustments in accordance with company guidelines., • Support credit approval workflows and documentation requirements., • Maintain compliance with financial controls and audit standards. Analytics & Escalation Support • Analyze aging reports, payment activity, and dispute trends to identify patterns, root causes, and opportunities to improve collections performance., • Support resolution of complex, high-value, or sensitive accounts in partnership with leadership and cross-functional teams., • Assist with large-balance or high-risk customer cases by providing account analysis, documentation, and payment history insights., • Track delinquency trends, recovery performance, and financial risk exposure to support team reporting., • Contribute to collections performance reporting and maintain audit-ready documentation for account adjustments and credit-related decisions., • Identify recurring payment issues and share insights to support process improvements and risk mitigation efforts. Collaboration & Process Improvement • Prioritize workload effectively using Salesforce and other internal systems., • Partner cross-functionally with Sales, Customer Success, and Finance to resolve payment issues and improve customer experience. MINIMUM QUALIFICATIONS • 5+ years of experience in Credit & Collections, Accounts Receivable, or related financial operations., • High school diploma, GED, or equivalent required., • Experience managing collections and payment recovery across multiple payment platforms (Stripe, ACH, wires, Net Terms, or similar)., • Experience applying and reconciling customer payments and resolving account discrepancies., • Experience conducting credit reviews and assessing customer payment risk., • Experience working with ERP and CRM systems (NetSuite, Salesforce, or similar)., • Proficiency in Microsoft Excel and Google Sheets, including pivot tables and formulas., • Strong analytical, organizational, and problem-solving skills., • Excellent written, verbal, and interpersonal communication skills., • Ability to manage multiple priorities independently while collaborating across teams. PREFERRED QUALIFICATIONS • Experience in high-volume AR or collections environments., • Experience using business intelligence or reporting tools (e.g., Metabase, Tableau, or similar)., • Familiarity with global debt collection practices or international customers., • Experience working in complex, multi-system financial environments., • Exposure to workflow optimization or process improvement initiatives. The pay rate for this role will range between $26.92 to $32.00, per hour. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity. EMPLOYEE BENEFITS • Competitive compensation packages, including bonus and options, • Medical, Dental, and Vision benefits, • Paid Time Off, telecommuting, and matching 401(K), • Support for continuing education, • Team offsites, social events, and extracurricular activities are a staple, • Snacks, drinks, and the occasional box of donuts THE COMPANY B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today’s top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses. While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we’re proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory. We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time. Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come. For more information, visit ___ OUR VALUES Make Each Dollar Count Whether it’s the recovery amount or a buyer’s budget, money matters to all of our clients. And because each dollar matters to them, it matters to us. Take Our Work Seriously, Not Ourselves Everything at B-Stock continues to grow - everything but our egos, that is. We’re not afraid to let loose and laugh (often at ourselves). Do The Hard Things Today That Will Pay Off Tomorrow We’re willing to sacrifice and endure, fail and adapt to reach our long-term goals. Use Trust As The Best Measure Of Success The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won’t succeed. Find Strength In Numbers Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers. No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock. Work Authorization required.

Description PingWind is seeking a Salesforce Developer to support our newly awarded Veterans Benefits Administration (VBA) Solutions Delivery Center of Excellence (COE) contract work. The overall work will provide Human Centered Design, Configuration, Development, Integration support for VBA including project management, requirements elaboration, design, content creation, training, communications for the configuration, development, and integration, testing and deployment, enhancement and sustainment of the SaaS and PaaS solutions in support of VBA (e.g., Salesforce, ServiceNow, Pega, Microsoft Power Platform). Responsibilities The Senior Salesforce Developer will provide the following support: • Develop applications and solutions within the Salesforce platform, • Elaborate and refine business requirements and map to Salesforce capabilities, • Write code (Apex, Visualforce, Lightning Components, front-end web technologies), build integrations with back-office systems (often using middleware tools), and architect data solutions to create Salesforce applications, • Lead, Develop and Test Mulesoft apps for various internal and external integrations with Salesforce, • Lead and participate in development lifecycle from design through testing, release, and O&M, • Lead and review solutions and code written by team members, • Participate in Salesforce Center of Excellence, • Test solutions as part of the release cycle, • Troubleshoot user issues and fix bugs, • Support creation of user-customer-, and team-facing documentation for Salesforce, • Advanced problem-solving skills to resolve software and application issues, • Follow established Salesforce development standards and best practices, • Bachelors Degree in computer science, electronics engineering or other engineering or technical discipline is required, with 8+ years of experience, • 8 years of additional relevant experience may be substituted for education, • Proficient in Salesforce.com, Sales Cloud and/or Service Cloud design and implementation, • Demonstrated experience using Mulesoft, • Strong experience using Salesforce platform programming languages (i.e., Apex, JavaScript), • Experience developing APIs (e.g., REST, SOAP, Bulk, Streaming), • Experience delivering on an iterative, Agile delivery schedule and working on an Agile scrum team, • Web application development including JavaScript, CSS, and HTML5, • Salesforce Certifications and Trailhead Badges, • Technical Lead experience preferred, • 3 years’ experience with web application development including JavaScript, CSS, or HTML5, • Ability to support prototyping in InVision or a similar wireframing tool, • Salesforce Platform App Builder, Platform Dev I, Lightning Component Framework, Developer, or Admin certifications, • Experience with Pega, Microsoft Power Platform, or ServiceNow, • Experience working on Federal Salesforce programs, • Experience working with HCD teams, • Proficient in MYSQL, Apex, and VisualForce PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA Certified with offices in Washington DC and Northern Virginia. Our benefits include: • Paid Federal Holidays, • Robust Health & Dental Insurance Options, • 401k with matching, • Paid vacation and sick leave, • Continuing education assistance, • Short Term / Long Term Disability & Life Insurance PingWind, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of Covid-19 vaccination or request and receive approval for a medical or religious exemption.

About Renaissance When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide. Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve. Job Description We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes. Territory: Washington and Oregon In this role as CSM Scaled, you will be responsible for: • Manage a high-volume portfolio (300–350 accounts / ~$2.5M ARR), driving renewals, retention, and customer value through proactive risk mitigation, • Execute a scaled engagement strategy, segmenting customers by ARR and leveraging a mix of automated, 1:many, and targeted high-touch interactions, • Deliver value through data-driven insights, including customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk, • Lead key customer initiatives (e.g., back-to-school readiness, business reviews) aligned to customer goals and outcomes, • Partner closely with Sales to identify and support expansion opportunities across accounts, • Utilize tools such as Salesforce, Gainsight, and Outreach to manage customer success activities at scale, • Act as the customer advocate by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience Qualifications For this role as Scaled CSM, you should have: • 1-3 years of experience in Customer Success, Account Management, Renewals, or Sales, • Experience managing a high-volume or scaled book of business preferred, • Strong analytical and organizational skills with the ability to manage multiple priorities efficiently, • Excellent communication and relationship-building skills across a variety of stakeholders, • Demonstrated ability to use data and insights to drive customer outcomes and retention Who You Are • Customer-focused with a strong sense of ownership and accountability, • Data-driven and solutions-oriented, with strong problem-solving skills, • Effective communicator, comfortable engaging with both internal teams and external partners, • Adaptable and able to thrive in a fast-paced, evolving environment, • Collaborative team player with a continuous improvement mindset Additional information All your information will be kept confidential according to EEO guidelines. Salary Range: $68,000 - $75,200 This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies. #LI-Remote Benefits for eligible US employees include: • World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth, • Health Savings and Flexible Spending Accounts, • 401(k) and Roth 401(k) with company match, • Paid Vacation and Sick Time Off, • 12 Paid Holidays, • Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program, • Tuition Reimbursement, • Life & Disability Insurance, • Well-being and Employee Assistance Programs Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non‑employee roles are not eligible for Renaissance employee benefits. Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future! Equal Opportunity Employer Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law. For California Residents, please see our Privacy Notice for California Job Candidates ___. Reasonable Accommodations Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact ___. Employment Authorization Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time. For more information about Renaissance, visit: ___

The consultant will partner closely with marketing and technical teams to turn business goals into effective Salesforce Marketing Cloud solutions. Design and manage automated marketing journeys using Salesforce Marketing Cloud. Support integrations between Salesforce Marketing Cloud and Salesforce C

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. The External Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions. What You'll Do: Who You Are: • 2+ Years of some form of technical support or equivalent experience, • 2+ Years of customer service interaction, in person or virtual, • Experience with high volume support ticketing systems, • Experience with CRM platforms (Salesforce strongly preferred) What We Offer: AssetWatch is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the industrial manufacturing space. • Competitive compensation package including equity options., • Flexible work schedule, • Full benefits and 401K Match, • Opportunity to make a real impact every day, • Opportunity to grow as a leader and build a team, • Unlimited PTO We have a distributed team that works remotely across locations in the United States. We are open to candidates from most states as long we all can closely collaborate within core working hours. #LI-Remote What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. • Competitive compensation package including stock options, • Flexible work schedule, • Comprehensive benefits including retirement plan match, • Opportunity to make a real impact every day, • Work with a dynamic and growing team, • Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

At Everway, our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. We’re a global community of over 600 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive. We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully. Join us at Everway - together, we can unlock the full potential of every mind. As a Customer Success Manager (CSM) at Everway, you will be a trusted advisor and advocate for our education clients, helping them maximize the impact of our products and services. You’ll partner closely with K-12 schools, districts, or higher education institutions to ensure seamless onboarding, support adoption, and drive ongoing value in order to maximize retention and promote relationship expansion. This role requires a balance of relationship-building skills, product knowledge, and a passion for improving educational outcomes. This position requires occasional travel (up to 20% of the time) to attend customer meetings, team events, or conferences. Location: Remote (West Coast / Pacific Time zone preferred) • Build strong relationships with key stakeholders at educational institutions, understanding their goals and aligning our solutions to meet their needs., • Collaborate with the Implementation team to guide new customers through the onboarding process, ensuring they have the resources and support for a smooth start., • Monitor customer health metrics and usage data to proactively address challenges, identify growth opportunities, and ensure high levels of satisfaction., • Conduct regular strategic implementation cadence calls, business reviews, and training sessions with customers to foster engagement and address their evolving needs., • Collaborate with Sales, Implementation, Support, Marketing and Product teams to resolve issues, implement feedback, surface testimonials and case studies, and continually enhance the customer experience., • Create and share best practices, resources, and playbooks to improve product usage and empower educators and administrators., • Drive retention and renewals by demonstrating the ongoing value of our solutions, identifying upsell opportunities, and mitigating any potential churn risks., • Act as a voice of the customer by relaying insights and suggestions to internal teams to influence product development and strategic planning., • Identify and communicate potential expansion and upsell opportunities to the Sales team by understanding customer needs and highlighting relevant products or services that add value., • Support customer events, webinars, and workshops to enhance the client community and enable peer-to-peer learning., • Document customer interactions, feedback, and key account information in our Customer Success platform for accurate tracking and reporting., • Proven experience (3+ years) in a customer success, account management, or related role, ideally within EdTech or SaaS., • Strong verbal and written communication and interpersonal skills, with the ability to build trust and rapport with a diverse range of educational stakeholders., • Ability to analyze data, identify trends, and use insights to drive customer engagement and outcomes., • Excellent organizational and time management skills, with the capacity to manage multiple accounts and prioritize tasks effectively., • Proficiency with CRM software (e.g., Salesforce, Gainsight) and other customer success tools., • Prior experience working directly with K-12 or higher education institutions., • Familiarity with educational technology products and a passion for using tech to improve learning outcomes., • Experience in conducting customer training sessions, webinars, or workshops., • Demonstrated success in a quota-bearing or target-driven role (renewals, upsells)., • Knowledge of instructional practices and educational trends., • Proficiency with CRM software (e.g., Salesforce, Gainsight) and other customer success tools., • Bachelor’s degree or equivalent experience in education, business, or a related field. Please submit your application on our website by Monday 23rd March 2026. Please note: applications may close early due to high demand, so early submission is encouraged. Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success! We are committed to providing a Drug-Free Workplace for all employees. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. You can view our Recruitment and Selection Policy ___ Please click the link for our ___

As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention. • Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives, • Action-oriented, analytical, and collaborative in approach to customer success and issue resolution, • Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle, • Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations, • Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions, • Proven track record of driving product adoption and supporting long-term customer growth, • Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning, • Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion, • Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives, • Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption, • Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights, • Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers, • Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction, • 5+ years of Customer Success experience, ideally in enterprise SaaS, • Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level, • Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively, • Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience, • Proficiency with CRM and case management tools such as Salesforce and Jira, • Technical proficiency related to internet technologies, networking, and email security products, • Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience #LI-EM3

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by ___ that guide every decision we make. This leadership role, reporting to the VP of Billing and Collections, serves as the authoritative source for all billing, collections, and payments performance data at Pie Insurance. The Senior Manager is responsible for delivering accurate, timely, and actionable financial reporting, and for enforcing robust controls and compliance across Pie's Workers' Compensation and Commercial Auto billing operations. The role encompasses the entire reporting lifecycle—from data extraction and reconciliation to executive-level dashboarding. Key areas of ownership include Accounts Receivable (AR) aging, collections effectiveness, payment lifecycle analytics, bad debt tracking, and audit invoice management. This position provides essential support for month-end close, balance sheet integrity, internal controls compliance, and external audits, requiring close collaboration with Finance, Accounting, Operations, and Product teams. Core Responsibilities: Financial Reporting & Accounts Receivable (AR) Analytics • Own the Aged Trial Balance (ATB): Maintain the authoritative ATB, ensuring accuracy, timeliness, and alignment with the Finance department., • Support Allowance for Doubtful Accounts (AFDA): Provide insights through trend analysis, risk segmentation, and collections performance data., • Generate Comprehensive AR Reports: Produce detailed AR aging reports segmented by product line, payment method, payment plan, and risk indicators., • Develop Collections Performance Dashboards: Create weekly and monthly reports on recovery rates, delinquency, payment success/failure rates, NSF/chargeback volumes, and bad debt projections., • Manage Audit Invoice Reporting: Track premium true-ups, audit payment success rates, and outstanding receivables across all products., • Deliver Financial Analysis: Prepare trend and variance reporting for Management Business Reviews (MBRs), forecasting, and executive operational reviews. Payment Lifecycle Management & Cost Analysis • Establish Payment Source of Truth: Centralize data for all payment activity, including pay-by-pay records, Payment Service Provider (PSP) performance, settlement accuracy, remittances, and recurring payment behavior., • Ensure Data Integrity: Guarantee 100% accuracy between billable activity, collected payments, and General Ledger (GL) balances., • Analyze Payment Mix and Costs: Track payment method mix (ACH, credit card, debit card, check), transaction volumes, channel effectiveness, and the total cost of payments (e.g., Stripe fees, chargeback expenses, collection agency commissions)., • Quantify Payment Failures: Assess the financial impact of failed payments, retry logic performance, and down payment effectiveness., • Monitor Churn & Retention: Analyze billing, collections, and payment behavior impacts on customer retention and churn. Collections Performance & Strategy Visibility • Report on Collections Effectiveness: Provide comprehensive reporting on internal vs. third-party collections, including placement effectiveness, recovery rates, and cost-to-collect., • Track Key Collections Metrics: Monitor NOC rates, payment success rates, policy survival rates, and retention by cohort., • Analyze Outcomes: Segment collections outcomes by age, balance, payment method, underwriting segment, and agency performance., • Develop Predictive Models: Build models and scenario analyses to inform collections strategy and resource allocation., • Identify Bad Debt Risk: Establish early warning indicators for bad debt and support segmentation strategies to maximize recovery. Month-End Close & System Reconciliation • Lead Monthly AR Close: Direct monthly activities including AR aging validation and bad debt allowance analysis in collaboration with Accounting., • Execute Critical Reconciliations: Perform reconciliations between core systems (Zuora, Stripe, Salesforce, PPS, Nexus Audit, and GL)., • Resolve Discrepancies: Identify, investigate, and resolve reconciliation breaks, payment misallocations, and system discrepancies., • Document Adjustments: Maintain documentation and tracking for premium adjustments, refunds, write-offs, and billing corrections., • Support Audits: Provide clean data packages and variance explanations for quarter-end and year-end audit requests. Controls, Compliance & Audit Support • Execute Internal Controls: Perform Internal controls for financial reporting, including documentation, testing, and remediation of control deficiencies., • Maintain Balance Sheet Integrity: Establish robust reporting controls and reconciliation frameworks., • Manage Audit Trails: Maintain comprehensive audit trails for all financial adjustments, write-offs, and manual system interventions., • Support Audits: Facilitate internal and external audit requests with accurate data samples and process walkthroughs., • Ensure Compliance: Confirm compliant reporting of unclaimed property, refund reserves, and customer fund handling., • Identify and Improve Controls: Identify control gaps and recommend improvements to processes, tooling, or policy., • Document Procedures: Maintain documentation for reporting processes, system access controls, and reconciliation procedures. Data Quality & System Integration • Ensure Data Integrity: Uphold data integrity across all billing platforms (Zuora, Stripe, Salesforce, PPS, Nexus Audit)., • Resolve Data Issues: Identify and resolve systematic data issues that compromise financial reporting accuracy., • Support Modernization: Assist Billing Modernization initiatives by validating data migration, testing new reporting outputs, and documenting updated workflows., • Enhance Automation: Partner with Product, Engineering, and Data teams to improve automated reporting capabilities., • Document Methodology: Maintain data dictionaries, field definitions, and reporting methodology documentation., • 7+ years in financial analytics, data reporting, or AR operations in technology-driven environments., • Public accounting (Big 4 or large regional) / consulting experience highly preferred, • Proficiency in SQL for querying enterprise data warehouses and building financial and operational reports directly from structured data sets., • Hands-on experience building dashboards and executive-level reports in Looker (preferred), Power BI, or Tableau., • Experience working with enterprise data warehouses and collaborating with Data Engineering or Analytics teams to source, validate, and operationalize financial reporting data., • Workers' Compensation insurance billing experience is highly advantageous., • Expert proficiency in Excel/Google Sheets (pivot tables, complex formulas, VLOOKUP/XLOOKUP, data visualization)., • Comfort and fluency working with and manipulating structured and unstructured data sets., • Exceptional reconciliation skills, with the proven ability to investigate and resolve complex, multi-system discrepancies., • Experience with billing/payment platforms (Zuora, Stripe, Salesforce preferred) and the ability to extract and analyze data from various sources., • Working knowledge of GAAP principles, AR fundamentals, and financial controls, • Knowledge of internal control program compliance requirements and financial audit processes., • Demonstrated experience reconciling complex payment ecosystems (PSPs, remittances, recurring payments)., • Highly analytical, detail-oriented mindset with an unwavering commitment to data accuracy., • Excellent communication skills, capable of translating technical findings for non-technical audiences and creating high-level executive dashboards., • Comfortable building structure and clarity in ambiguous or nascent environments. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $130,000 - $165,000 USD • Competitive cash compensation, • A piece of the pie (in the form of equity), • Comprehensive health plans, • Generous PTO, • Future focused 401k match, • Generous parental and caregiver leave, • Our ___ are more than just a poster on the wall; they’re tangibly reflected in our work Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click ___, ___ and ___ for more information. Pie Insurance is committed to protecting your personal data. Please review our . Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. #LI-REMOTE #BI-REMOTE

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is looking for a Senior Product Manager, Enterprise Systems to support our Care and Onboarding teams. You will transform and build out business processes using technology and systems, acting as the interface between our various functional teams, our engineering team, and our R&D counterparts. You will work closely with cross-functional stakeholders to understand their challenges, help identify potential solutions, and translate business requirements into functional requirements leveraging, and working with the technical team to deliver solutions. You will work closely with our Business and Engineering teams to design and build optimal solutions for our systems and applications to scale our flexibility and offerings.You will be an expert on how data flows in our system, and be able to articulate solutions that are simple and accurate. You will play a critical role in helping build scalable processes that can power and support our exponential growth as the leading player in restaurant technology. A day in the life (Responsibilities) • Own and deliver outcomes for high-impact strategic initiatives, from design to measured results, • Partner with engineering teams and end users to ensure designs meet requirements and provide scalable solutions with a focus on user experience and speed to delivery, • Deeply understand timelines and options utilizing both technical dependencies and near term business goals based on your intimate understanding of the outcome, • Organize ambiguous ideas and targets into detailed functional requirements, providing point of view feedback on prioritization and criticality based on deep business understanding, • Navigate the complexity of fast moving processes, recognize and advocate for best practices that will serve us long term over easy solutions to individual problems, • Own a product roadmap and effectively work with business stakeholders to refine priorities and communicate status What you'll need to thrive (Requirements) • 6+ years of Product management or Salesforce Consulting experience, • Experience with Salesforce and platform integration is required, • Experience with financial products (Billing, payment collection, or revenue processing) preferred, • Highly experienced enabling customer support and onboarding system improvements/initiatives, • Strong advocate for simplicity and user experience, • Demonstrated experience of solving complex problems using a data-driven approach, • Excellent communication skills and ability to translate business and technical languages AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at ___. The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range$138,000—$221,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ___. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact ___. For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

POWER PLATFORM DEVELOPER - St. Paul, MN - mostly remote, onsite as needed Iceberg's direct St. Paul, MN Client seeks an experienced Power Platform Developer to support the design, development, and launch of a digital solution to support the State of MN Petrofund program. Petrofund is a government and industry-funded program used to offset up to 90% of the costs incurred by entities when they are directed to clean up petroleum leaks/spills in Minnesota as well as the costs incurred by entities removing abandoned underground petroleum storage tanks on their property. The Power Platform Developer will develop portals and applications using Power Platform, a product management approach, and agile methodologies. The responsibilities include implementation, data migration, training, documentation, and limited term post-production support sufficient for knowledge transfer and transition. The candidate’s technical duties may include developing front-end user interfaces; using or writing APIs to write and retrieve data between any Power Apps applications and an Azure Managed MS SQL database and/or Azure BLOB/File Storage; using Azure Active Directory to set up user authentication on any developed Power App canvas applications; assisting with product backlog refinement, story development, and story sizing/estimating; engaging in sprint planning, sprint reviews, and sprint retrospectives; perform knowledge sharing/transfer with Client staff; and writing or supplying product technical architecture documentation. The developers will incorporate security and performance policies in development that align with Client's requirements, policies, and standards. They must have strong problem-solving skills, attention to detail, excellent communication abilities, and effective collaboration and knowledge transfer abilities. • Two (2) + years’ experience in Microsoft Power Apps development., • Any object-oriented UI development experience may substitute., • One (1) + year experience in Microsoft Power BI development., • Tableau or other visualization experience may substitute., • One (1) + year experience in Microsoft Dynamics development. o Salesforce or other CRM experience may substitute. • Experience using product/agile frameworks and methodologies., • Experience using people-centric UX design and best practices in product development., • Experience designing a seamless user experience across devices., • Experience designing a seamless user experience for multilingual support., • Experience making applications ADA accessible to meet WCAG 2.1 standards., • Experience in other Power Platform components like Power Automate and Power Pages., • Experience in mentoring other developers, particularly during Power Platform development., • Experience developing automated build/deployment processes with a DevOps mindset., • Experience in managing a dataset with various data sources, formats, and structures.

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to ___ and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About the Role: We are seeking a motivated and detail-oriented Revenue Accountant to join our growing finance team. This role is essential to our daily financial operations, owning key aspects of the general ledger, accounts payable, and the order-to-cash cycle. The ideal candidate is eager to learn, comfortable with high-volume transactional data, and capable of maintaining accuracy in a fast-paced environment. You will partner cross-functionally with Sales, Operations, and the broader Finance team to ensure accurate billing, timely vendor payments, and a smooth month-end close. You’ll be a key contributor to our Revenue team’s operational efficiency, audit readiness, and reporting integrity. What You'll Do: 1. Revenue Recognition & Month-End Close * Revenue Execution: Manage NetSuite revenue plans, post system-generated journals, and execute revenue recognition for key product lines and subsidiaries. * Adjustments & Professional Services: Book professional services revenue , manage implementation journals/amortization and perform specific revenue corrections for Athelas subsidiaries. 2. Billing Operations & Invoicing * Invoicing: Execute monthly NetSuite billing operations, including generating invoices/credit memos and managing billable date roll-forwards and EOM dating. * Specialized Billing: Calculate and import invoices for implementation fees and usage-based overages for enterprise clients. * Credits & Outages: Process credit requests from ReTool and calculate/upload outage adjustments into NetSuite. 3. Data Integrity & Reconciliations * System Reconciliation: Reconcile Customer POs, Salesforce data, and NetSuite monthly to ensure completeness. * Validation: Review "Invoice Compare" files (NetSuite vs. Salesforce) for high-volume products (Live/Assist, Go/Assist) to resolve discrepancies. * Deferred Revenue: Reconcile deferred revenue mastersheets (Strongline, Memora) to NetSuite balances. 4. Technical Accounting & Analysis * Analysis & Review: Partner with Legal to review new contracts for revenue implications and conduct monthly flux analysis to explain variances. * Reserves: Calculate and record sales return reserves for Athelas RCM, Athelas Scribe, and Commure Scribe. What You Have: * 1-3 years of revenue accounting experience, with exposure to month-end close procedures and AR cycles. * Bachelor’s degree in Accounting, Finance, or related field. * Hands-on experience with NetSuite and Salesforce is highly preferred. * Familiarity with operational platforms such as retool, netsuite billing is a strong plus. * Strong Excel skills (pivot tables, VLOOKUPs) and comfort managing large datasets. * Strong organizational skills with excellent attention to detail - ability to manage daily transactional deadlines (billing/posting) alongside monthly reporting deadlines. * Exceptional communication skills with the ability to resolve billing discrepancies with customers and internal teams. * Comfortable in a fast-paced, scaling private company environment. At Commure, success comes from: * Acting with urgency and accountability — delivering results quickly without compromising accuracy or compliance. * Partnering across functions to proactively identify and resolve high-impact challenges. * Building solutions that are both effective today and scalable for tomorrow, especially with IPO-readiness in mind. * Leading with collaboration, empathy, and a commitment to our mission. * Thriving in an environment where priorities can shift quickly, and adaptability is key. Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @ or @___. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

JOB SUMMARY With over 50 years of proven performance, Zonatherm Products and ThermFlo provide complete, end-to-end solutions for essential and mission critical power and cooling systems—serving industries from data centers, hospitals, and municipalities to industrial and commercial facilities. From initial planning and expert guidance to custom equipment, system design, installation, and ongoing support, we deliver a fully integrated approach that keeps operations running smoothly. The Customer Success Coordinator serves as the primary pre/post-sales contact for clients, responsible for precise equipment and service order administration and efficient data entry. This role functions as the primary liaison to sales, operations, manufacturers, and customers, executing order and service activities to support a positive customer experience. The Customer Success Coordinator manages all supporting activities before the sale close and after to prepare for delivery. They provide wrap around support that ensures the customer and Commercial Team receive a consistent, high-quality sales experience. The ideal candidate brings a strong customer service orientation, exceptional attention to detail, and proficiency with customer record management (CRM) systems to maintain accurate records and support excellent service delivery. ESSENTIAL RESPONSIBILITIES Customer Order Administration • Process and review customer orders, acknowledgements, and/or service requests for accuracy., • Enter equipment or service order activities into CRM and/or manufacturer portals and ensure correct costing and seller attribution., • Track shipment and/or work status and coordinate with sales, warehouse/parts, service coordination, and manufacturers to expedite or resolve issues., • Act as the primary point of contact for pre-sale (inbound service leads) and post-sale (equipment) customer inquiries, including quotes, order status, pricing, credits, mis-shipments, and routine complaints., • Serve as first point of contact for customer onboarding and accurately capture all entry and order execution requirements for communication to Service Delivery Teams., • Escalate complex or unresolved issues to appropriate teams and coordinate cross-functional follow-up to ensure timely, end-to-end resolution., • Maintain accurate CRM records and detailed interaction notes to support forecasting and account management for Commercial Team., • Perform regular portal audits and data cleanup to ensure data integrity for reporting and account management., • Recommend improvements to standard processes to streamline workflows., • Assist Sales Operations with ad hoc campaigns, simple quoting, and administrative tasks., • Enter equipment and service orders into CRM and manufacturer portals accurately, verifying product codes, quantities, shipping information, and supporting documents to prevent errors., • Update customer records and interaction logs promptly, recording calls, emails, and notes to keep account history complete., • Communicate order and service status to customers within agreed timelines, clearly stating next steps and expected delivery or service dates., • Prepare concise escalation summaries and handoffs for complex issues, including incident details, actions taken, and recommended next steps internal and external team members. QUALIFICATIONS • Education: High School Diploma or GED., • Experience: 0- 2 years’ experience in sales support, customer service, or office administration., • Technical Skills: High competency with Microsoft Office and competency in basic Excel functions., • Communication Skills: Excellent reading, writing, and communication skills with exceptional professional phone, email, and text etiquette. Comfortable collaborating across teams and translating team specific tasks into clear inter-team communication and reporting., • Education: Associates Degree in Business Administration, Marketing, or related field., • Experience: 2+ years’ experience in sales support with experience reconciling vendor/customer data and working with sales processes and sales process development., • Physical Demands: This position requires the ability to operate within an office environment and occasionally lift and/or move up to 10 pounds. Reasonable accommodations will be provided aligned with current federal and state regulations upon request., • Work Environment: This job generally operates in a professional clerical, office setting. This role routinely uses standard office equipment such as computers, phones, mobile devices, and photocopiers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$55,000

At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we'd love to hear from you! You are an adaptable relationship-driven professional with a passion for supporting educators and empowering classroom success. With a solutions-focused mindset, you excel at anticipating and addressing customer needs-proactively and reactively-while driving adoption and retention goals. You are adept at delivering engaging demonstrations of BFW's digital products and well-versed in the onboarding processes and operational systems that set users up for success. Your strong organizational skills, clear communication, and ability to manage multiple priorities while collaborating across teams make you an essential contributor to our mission of delivering an exceptional experience to every BFW user. As a High School Customer Experience Associate (CXA), you'll be the trusted partner for teachers, administrators, and technical contacts using BFW high school programs. This is a dynamic position whose ultimate mission is to ensure customers are confident, supported, and successful with our materials - from onboarding to renewal. This role is part customer success, part trainer, and part account analyst and will continue to shift to meet the needs of our ever changing market. You'll proactively build relationships, lead training sessions, troubleshoot access issues, and track account health. By doing so, you'll drive adoption, strengthen loyalty, and support renewal and growth goals. We know that talented candidates sometimes hesitate to apply when they don't meet every single qualification listed. We encourage you to apply if you're excited about this role and believe you can contribute meaningfully to our team, even if your background doesn't align perfectly with every requirement. We're looking for people who are passionate about our mission and can bring valuable perspectives to our work. Different experiences, skills, and approaches all have the potential to strengthen what we do. If this opportunity interests you, we'd love to hear how your unique background and abilities could contribute to our team's success. We're committed to building a workplace where everyone can do their best work and where diverse viewpoints are valued. We encourage all qualified candidates to apply - we're excited to learn about the different ways you might add value to our organization. Major responsibilities include, but are not limited to: Account & Relationship Management/Ownership • Relationship Building: Within assigned territory, proactively establish and manage communication lines at the account and adoption levels with technical contacts, administrators, integration contacts and users. Through research and knowledge, CXAs should personalize language and approaches to ensure contacts feel supported using BFW products successfully and seamlessly, rather than seeing tasks and communication as a check list. Note that building these relationships can occasionally stretch into other work with this district, including but not limited to weekly check ins and pre-adoption meetings to meet key players and ensure their success upon adoption., • Account Oversight: Monitor and manage account health as identified by leadership and beyond, ensuring smooth operations and proactive identification of potential friction points and ongoing and timely communication with the account., • Data Management: Track and update renewal opportunities, adoption details, purchase order line items, integration type, account contacts and other Salesforce fields to ensure transparency for sales and other teams., • Account Reviews: Conduct periodic reviews to assess license usage, account satisfaction, facilitate renewals, and confirm/set-up integrations and ensure timely communication., • Primary Point of Contact: Act as a main contact for customer inquiries, handling requests related to license access, expiry dates, account modifications, issue and anything in the service of ensuring they are set up for success., • Service Coordination: Liaise with customer support and operations teams to ensure customer issues are addressed promptly and assigned tiered customers are receiving daily updates on support needs/cases., • Resource Management: Update and add contacts in Salesforce, extend access, and ensure teachers have the necessary materials, like Teacher Resources, Getting Started Guides and access to training and asynchronous support. Training & Product Adoption • Customer Training: Successfully lead technical consults post-sale, providing engaging, tailored and results-oriented group and/or 1:1 training sessions on product platforms, integrations, privacy policies and so on., • Resource Creation: Develop targeted and quality asynchronous resources (videos, guides,etc) to support ongoing customer education and product usage. Troubleshooting & Peak Period Support • Issue Resolution: Act as a single point of contact during peak periods for tiered customers, troubleshooting access issues and course setup, escalating cases when needed and providing daily communication to struggling tiered customers., • Integration Support: Submit Integration Request Cases as needed and ensure progression of integration requests for all customers. Communicating when the process is stalled in an effort to move it along., • Operational Feedback: Capture and relay feedback from customers, through both engagements and formal follow-up surveys, to identify and improve areas for operational improvement. Feedback will be shared with the CX team and HS cross-functional teams for continued improvement in onboarding for our customers. Renewals & Upsells • Renewal/Rollover Qualification: Qualify renewal/rollover opportunities by gathering key decision dates and critical information and target them appropriately based on opportunities/assigned projects, ensuring communication is captured in a meaningful way., • User Outreach: Utilize data to target users, promoting product features and learning opportunities for implementation, usage, and value in product., • Customer Upsell Initiatives: Assist in identifying upsell opportunities, such as digital add-ons, expiring licenses, etc to support account growth., • Usage Monitoring: Track license usage to ensure product adoption aligns with account goals, promoting training and best practices as needed. CXA is expected to utilize company platforms such as PowerBi, Amplitude, and Salesforce to deep dive into accounts and end-user metrics for usage and act accordingly., • Automation Support: Oversee automated communications and drip campaigns to keep customers engaged and informed about new features, in collaboration with operations and marketing. Collaboration & Teamwork • Team Engagement & Participation: Actively engage in team discussions (virtual & in-person meetings and in team communication channels), offering constructive feedback and ensuring a positive and open environment for all those on the team., • Cross-Functional Collaboration: Contribute to cross-functional projects as they arise, with teams such as Integration, Support, Marketing, Editorial, and Product, by meeting deadlines and maintaining clear, shared documentation., • Collaborative Growth: Support colleagues through knowledge sharing, peer feedback, and mentoring where appropriate., • Collective Success: Demonstrate commitment to collective success by resolving conflicts constructively and driving innovative, team-based solutions., • Bachelor's degree in Business, Education, or a related field., • 2+ years of experience in customer support, account management, or a similar role, ideally in educational technology or publishing., • Strong relationship management, customer service orientation, and proficiency in CRM tools (e.g., Salesforce)., • Demonstrated experience championing innovation within a customer success or account management role, especially through process improvements, automation, or introduction of new tools or workflows., • Creative problem-solving mindset with a track record of designing novel customer engagement tactics or resource solutions that go beyond standard protocols., • Experience in using or evaluating AI-driven tools, learning analytics platforms, or other innovative edtech solutions to drive customer engagement and product adoption. Salary Range: $55,000 - $60,000 / year. Exemption Status: Exempt Physical Requirements: Requires periods of close concentration; must be able to multi-task; must be able to travel occasionally; work overtime - more than 40 hours a week - regularly, as needed. The position is eligible for remote employment, excluding the following locations: Alaska, Arkansas, Hawaii, Mississippi, South Dakota, West Virginia, Wyoming. Benefits Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee's date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees. • Competitive pay and bonus plan, • Generous Health Benefits (Medical, Dental, Vision), • Contributions to your 401k retirement account through Fidelity, • Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day , Juneteenth, Indigenous People's Day, Election Day, and more!), • Employee Assistance Program, Education Assistance Program, • 100% employer-paid life and AD&D insurance At Macmillan Learning, we believe diverse perspectives and backgrounds enrich our mission to improve lives through learning. We actively seek candidates who reflect a wide range of identities, experiences, and communities. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law. ___ The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an equal opportunity compliance program in compliance with the NY Department of Education's guidance. Portions of the equal opportunity compliance program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.